PC Specialist Reviews - www.pcspecialist.co.uk

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★★☆☆☆

“Not as good as they were”

Written on: 20/05/2017 by Floydox26 (1 review written)

Purchased a PC from PC Specialist 6 yrs ago. Apart from the odd component dying and being replaced, it is still going strong. Now have bought a UltraNote IV laptop from them and am very disappointed. Needed a portable HD laptop for photography, with DVD drive and VGA connector for talks, etc. Having looked at other sites this looked to suit us best once configured to our needs. Delivery took longer than expected, due to "running tests". From the moment I switched it on, it's very very slow… Read Full Review

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★★☆☆☆

“Took all summer”

Written on: 25/09/2016 by Hutchinson460 (1 review written)

After I received the laptop for the first time it stopped working within a couple of days. This happened two more times with it being sent back to me. They couldn't figure out what was wrong so they offered me a new chassis which I tooknow as I needed the laptop quickly. This whole process took literally a whole summer so I was very impressed. … Read Full Review

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★★☆☆☆

“disappointing”

Written on: 29/02/2016 by Deangelo319 (1 review written)

i ordered £700 laptop last month. that was okk when arrived but 2nd day when i opened the lid screen was terribly cracked and it was bleeding from right at the bottom. thats really disappointing i did not even use it. and now its getting worse. haven't got ant child so cant say somebody might did hit it. and its impossible to hit that place from where its bleeding. ca t understand whats going on..... i dont tink so its worth to spend 700 pounds and then pay for repair :( :'(… Read Full Review

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★★☆☆☆

“Not happy, think several times before buying”

Written on: 25/10/2015 by ReeceCarroll126 (1 review written)

I spend £1.250 on a laptop. With the highest specs money could buy, however i received the laptop and the following occured: -Dead Pixel in the middle of the screen (not changeable by pcspecialist) unless i pay £50 more -When the laptop starts up, it freezes 1 out of 3 times (forcing me to do a force shut down) -After starting laptop, a program stops responding everytime -The speakers sound like headphones that are turned up to high in volume (very weak) -To change volume or brightness you… Read Full Review

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★★☆☆☆

“Build & Delivery”

Written on: 21/10/2015 by rfNorris1947 (1 review written)

I have waited for 21 days and the Laptop has not even been built yet. I would not recommend this company to anyone as it should never take this long yet they take the money off you in a day… Read Full Review

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★★☆☆☆

“Greate company which is not so greate anymore.”

Written on: 28/09/2015 by kozik (1 review written)

I am not your new customer, it is a second machine which I have bought from you. While I was configuring first one, the support and service was just amazing-your team reply for any quote I had in just a few minutes or hours when busy - what is great! When my SSD was broke down, your customer service managed to sort the problem for me in few days. Then I decided to buy a new laptop. True is I did receive it in 4 days which is amazing, but unfortunately I have a feeling it has not been checked… Read Full Review

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★★☆☆☆

“Mixed feelings”

Written on: 02/09/2015 by 187Wheeler (1 review written)

I have used PC SPECIALIST before and on both occasions there service is very good as were the products. However this time around the laptop I ordered has very poor sound quality and I believe the speaker may have been damaged either prior or during transit to my address. I have already emailed about this issue and am waiting eagerly for a reply and to see what can be done. When I pay out over £1000 for a laptop I expect much better quality then what I received… Read Full Review

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★★☆☆☆

“Poor Battery Supply”

Written on: 23/07/2015 by 1972Whitehead (1 review written)

Ordered laptop but batteries supplied are only guaranteed for 6 months. After exactly 6 months battery failed. Contacted PC Specialist who didn't want to know. No other supplier unless reconditioned gives a 6 month guarantee with any item. Beware anyone considering laptop DO NOT BUY from this source… Read Full Review

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★★☆☆☆

“Poor Battery Supply”

Written on: 23/07/2015 by 1972Whitehead (1 review written)

Ordered laptop but batteries supplied are only guaranteed for 6 months. After exactly 6 months battery failed. Contacted PC Specialist who didn't want to know. No other supplier unless reconditioned gives a 6 month guarantee with any item. Beware anyone considering laptop DO NOT BUY from this source… Read Full Review

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★★☆☆☆

“Used to be amazing, now suffer with unreasonable delays”

Written on: 23/05/2015 by Marioe169 (1 review written)

Used PCS over 17 times now and the first 14 times they were excellent (aside from a couple of issues with wrong power cable and not plugging the power button into the motherboard) - however, more recently they have gone drastically down hill. A few orders ago they took over 18 business days to deliver, as a result they promised to add a note to my account allowing all future orders to be fast tracked (apparently). Both my recent 2 orders were not fast tracked and prompted me to contact them… Read Full Review

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★★☆☆☆

“Good quality laptop, overall impressed but very slow...”

Written on: 10/05/2015

After a recommendation from a friend I decided to purchase a custom built laptop from PC Specialist. The UltraNote II looked to be the best and the ability to customize the specification is superb. The laptop itself it high quality, sturdy, it looks and feels professional and understated unlike most consumer laptops which look and feel tacky and cheap. It is a laptop I would feel comfortable using for business purposes. The only disappointment for me was the length of time to receive the… Read Full Review

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★★☆☆☆

“PC Specialist - Good Product Bad Service”

Written on: 18/04/2015

So I can't fault them on their speed or the help on the forums (which I believe isn't actually run by them) But I've now had bad experiences with the tech support and delivery. So the delivery issue was that I checked with them if I needed to upgrade to Saturday delivery for them to make sure it was here by the weekend (this was on the Thursday before it had left the warehouse) as I needed it (and stated this) before then. So I got a reply saying all was well and I should have the PC by Friday… Read Full Review

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★★☆☆☆

“Purchasing a computer”

Written on: 24/02/2015 by jetmorgan (1 review written)

1. Wrong power lead. 2. Computer would not start. 3. The lead to the SSD was not connected. 4. The technician could not connect it properly because it is too short. 5. The technician had another lead but could not connect it because he was not permitted to remove the graphics card. 6. The technician has pushed the lead in as far as he can but it is not connected properly and he tells me it could come out. 7. There is a very bright red light showing on the mother board which stays on. 8. I rang… Read Full Review

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★★☆☆☆

“Good Company With TERRIBLE Customer Care”

Written on: 27/01/2015 by ekHarding21 (1 review written)

I purchased a PC from PCSpecialist (PCS) back in 2010, and to this day it still runs very nicely. Based on those good experiences I decided to go with PCS again for my new PC. Sadly this time was nothing like the first. The reason for such is obvious, PCS has no protocols in place for unexpected delays, unsatisfied customers, or edge cases which warrant more attention than any call rep can give. I must stress that you will only be exposed to the truly horrible side of PCS if things go wrong. If… Read Full Review

Fido0101's Comment

Written on: 30/01/2015

Edit: Since Writing this review I have finally received a reply to my formal complaint. Even though it was handled late, it was handled very well and PCS has indeed attempted to re-establish the relationship of trust.

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★★☆☆☆

“LAPTOP KEEP RESTARTING AFTER 6 MONTHS”

Written on: 24/11/2014 by blueskies83 (1 review written)

I bought a laptop in April this year. Recently there was an issue where the laptop would not turn on. I was advised to try without the battery just on the adaptor which did work for a while so I was told £52 for a new battery and that 'batteries don't generally stop working' ... clearly they do!!!! Now the laptop is restarting itself 4 times a minute. I work freelance and have a heavy work load now which before Christmas when I need the cash I cannot do as its impossible. I have been told two… Read Full Review

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★★☆☆☆

“Haven`t been given proper assistance”

Written on: 15/11/2014 by jeroennnnnn (1 review written)

I received the laptop I ordered fine. No damages, works as intended. However I noticed the video card was listed as a Radeon(TM) HD8970M not the AMD® Radeon® R9 M290X I asked and paid for. Upon contacting the help desk and explaining this problem I was told to uninstall the current drivers and install the ones from the supplied CD. I followed these instructions to the letter, but the card still showed up as the wrong one. I contacted the help desk again to report this and ask for an… Read Full Review

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★★☆☆☆

“Terrible Build Quality”

Written on: 10/11/2014 by Powers16 (1 review written)

I've had no end of problems with my current machine from PCSpecialist, mostly down to substandard build quality and potentially substandard components. I'm frequently encountering issues with overheating and issues with the graphics driver locking up and needing to be reset (TDR), indicating either an issue with the graphics card, memory or incorrect voltage voltage being applied to either. The Onkyo case the machine uses is an abomination - ignoring the obvious design flaws such as having a… Read Full Review

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★★☆☆☆

“Good, but not great”

Written on: 11/10/2014 by will.henderson.14 (1 review written)

I did write a much more detailed review, but the review website deleted it when I clicked "save". Second time round it crashed when I tried to sign in, which largely sums up my experience with PC Specialist, i.e. needs to be a lot better. I would say that they are entirely mediocre, the level of communication received was never great, though I never felt deliberately lied to/ignored. My biggest issues were the lack of pricing information on the website (you select your components, and get an… Read Full Review

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★★☆☆☆

“Be warned...”

Written on: 26/08/2014

If you’re simply after a gaming PC then go and order from PC Specialist. But if you’re a designer or editor or CG artist and you need a workstation, something high-end that you can rely on to produce stunning work for a client, then read this and consider yourself warned: To give you a bit of background: I spent the best part of twenty five years working for the BBC as a senior designer. I’ve a handful of international awards and for a long time wrote the spec for the PCs and Macs we… Read Full Review

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★★☆☆☆

“Have gone downhill”

Written on: 25/06/2014 by styxtyde (1 review written)

Have ordered three systems from PC Specialist in the past and would nomally recommend but they really dropped the ball with my last order. In short; 1. They installed an H80i processor cooler in place of the rear fan which is where it should be but they decided not to send me the fan they removed. It doesn't bother me that they didn't install it in a different location within the case because I can do that myself but they decided to remove it completely. 2. They only sent me one of the six… Read Full Review

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