PC Specialist Reviews - www.pcspecialist.co.uk

★★★★★
4.6 / 5
71
97.4% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
PC Specialist www.pcspecialist.co.uk - Ask a question now

Media Gallery for PC Specialist www.pcspecialist.co.uk

PC Specialist www.pcspecialist.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★☆☆☆☆

“Customer care (or not) PC Specialist”

Written on: 24/03/2017 by dave692 (1 review written)

PC Specialist Vortex Series: 17.3 laptop costing £1563 Sent off laptop with the wrong part they sent me after trying to get a screen repaired and having a lot of stress from them saying they haven't received this part, I paid £35 for both parts securely delivered and the delivery guy watched me place both items in a special pink box and then he sealed it with security tags! Terrible company and service, having an absolute nightmare with them. This has been going on for weeks now and they… Read Full Review

Report this review
★☆☆☆☆

“Rubbish laptop”

Written on: 11/12/2016

Laptop isn't as fast as I was expecting the CPU always overheats even when playing games that aren't resource intensive… Read Full Review

Report this review
★☆☆☆☆

“Terrible customer service”

Written on: 17/11/2016 by Madden419 (1 review written)

Received a faulty laptop, took months to get it repaired, finally came back with exactly the same fault. Did eventually get a refund but was extremely difficult to get a reply from their customer service team. I wouldn't recommend. Very poor quality build and a complete lack of care about their customers… Read Full Review

Report this review
★☆☆☆☆

“DO NOT BUY FROM THEM”

Written on: 18/10/2016 by craigdarroch (1 review written)

Awful service, if you are buying from them good luck, because if something goes wrong your screwed… Read Full Review

Report this review
★☆☆☆☆

“Computer doesn't have wifi”

Written on: 27/05/2016 by VerydisappointedNic (1 review written)

My son saved for one year to buy a computer and we decided on Pc Specialist after careful consideration. We configured the computer and when it arrived, we had the surprise that it actually doesn't have built-in wifi. Any computer for sale in 2016 has in built wifi except obviously the ones sold by pc specialist. Apparently, you need to choose it as an "option". Needless to say, we are really disappointed and we would not recommend. They also don't really make it clear. I am afraid this… Read Full Review

Report this review
★☆☆☆☆

“defective within 1 week”

Written on: 03/03/2016 by Burnsvr54 (1 review written)

Within 1 week my £600 laptop keyboard began to not work, writing a review with 5 keys not working is very hard tried to ring pc specialist but awful customer service, finally got them to set up a return only to see the return set up as customer doesn't want lap top not faulty laptop category, Pretty sure 1 week before it falls apart is faulty but oh well Really can't recommend them unfortunately… Read Full Review

Report this review
★☆☆☆☆

“PC Faulty”

Written on: 24/11/2015

Crashes/ freezes - 5 total crashes in 12 hours of use and one occasion it refused to boot up. Attempting to get it returned and fixed but this is proving difficult as they're too busy with Christmas orders. (Despite taking out extra warranty and only having owned the PC for 7 days) I wouldn't recommend buying anything from here. Good luck with getting it fixed if you've been unfortunate enough as myself to already have done so. It's been 10 days now including dispatch and delivery time. Hoping… Read Full Review

Aguestusername's Comment

Written on: 01/12/2015

PC Returned, yet to test it but unfortunately they didn't send me any of my cables or the manuals and warranties for the parts back after the RMA. Shoddy. Awful experience.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Specialise in fulfilling orders of only the customers...”

Written on: 29/10/2015 by andycoulter (1 review written)

I ordered a £2000.00 laptop on 5th Oct. On 16th Oct as my ordered was still in pre-production I contacted customer services. I was informed the building of my laptop would commence on 19th Oct and be dispatched on 21st. My order was still in pre-production on 26th Oct so I e-mailed customer services once more. I received no reply so after 48hrs phoned customer services. After a 15 min wait I finally got to speak with someone. I was informed the building of my laptop would commence later that… Read Full Review

Report this review
★☆☆☆☆

“Sent me a faulty item, didn't replace for new, didn't...”

Written on: 23/10/2015 by andy6ft (1 review written)

Purchased a PC setup for over £1000 and the graphics card they sent was faulty (the pc would turn off randomly). After sending the card back and forth between pcspecialist and myself they were messing with settings in my bios etc to only notice on the 4th time of sending the card back they noticed it was a faulty graphics card (after I mentioned it). They couldn't replace the card for new and had to give me a second hand one of the same make (even though I still paid full price as new for it)… Read Full Review

Report this review
★☆☆☆☆

“Terrible company. Stay well clear”

Written on: 08/10/2015 by SebastianGreer (1 review written)

They are such a bad company!!! Its promised in stock when they are not. Shoddy builds. Terrible communications as one cannot get in touch with them. Especially after they have taken your money. nightmare from start!! STAY WELL CLEAR!!… Read Full Review

Report this review
★☆☆☆☆

“Faulty £962 laptop and even worse service”

Written on: 17/08/2015 by Rhys1 (1 review written)

I bought a £962 laptop on 3rd June. Everything during build was great with updates via email and text throughout, along with great tracking on delivery. The laptop was then delivered and within 2 weeks the screen started flickering. (prior to this I emailed over a separate enquiry and heard nothing for 5 days until I eventually rang up). I emailed about the flickering screen and was emailed back the next day advising that I request an RMA via logging into my account. I did this and got the… Read Full Review

Report this review
★☆☆☆☆

“They don't fix 'software issues' . . . ”

Written on: 27/07/2015

I bought an all-in-one. It developed a display issue. I had to send it back to them and they replaced the daughter board (for a £35 shipping fee). Since its return, I have had nothing but troubles with it not engaging the hard drive when I turn it on. After much fussing, and tweaking.com, I have been told that I have to reinstall Windows, thus having to reinstall all that I had on my computer. There was nothing wrong with Windows when I bought it. I have been told 'sorry, but we don't… Read Full Review

Report this review
★☆☆☆☆

“Takes for ever PC to be built”

Written on: 22/07/2015 by futbista (1 review written)

8th working day and still on pre-production - slow so slow… Read Full Review

Report this review
★☆☆☆☆

“Bad experience”

Written on: 25/06/2015 by MS81 (1 review written)

First, their site is overall well designed except for the price of the single components when you're building a PC. The prices are reasonable, although not the best around. The bad: they're very slow in building. It took them one month to assemble my pc, and in the meanwhile a promotion that was active when I ordered the PC expired and they left me without the promotional items. Not recommended… Read Full Review

Report this review
★☆☆☆☆

“Awful machine!! Service not good.”

Written on: 23/06/2015 by EfrainNolan442 (1 review written)

I bought my machine from them in early September 2014. By January it has already had to go back once because of a motherboard overheating problem. They repaired it and sent it back to me. Now June and it's gone back again. I rely on my laptop so much that I've been reluctant to send it back and have just put up with things as they failed. The mousepad practially had a hole in it and was causing friction burns by March, the wireless adapter was intermittent and the light on the front no… Read Full Review

Report this review
★☆☆☆☆

“terrible ”

Written on: 18/05/2015 by markdean2012 (1 review written)

terrible unhelpful customer service that constantly tries to get out of fixing any problem even though i had paid for 3 years warranty. i also found it extremely annoying having to return it to them why don't they have a onsite technician. and we are currently trying to get a refund but having to dispute this despite it being in our rights… Read Full Review

Report this review
★☆☆☆☆

“Buy now, get in 2 months.”

Written on: 07/05/2015

I've actually not got my product yet. I ordered it 20 days ago and got a phone call today saying they didn't have the parts. But they could offer me slower, less reliable parts in there place. Surely across 20 days one can count how many of a thing you have, and how many of them you have had ordered. What's more concerning is they are still accepting orders for them. I could go buy a PC with a Samsung 850 in it now from them, despite the fact I know they don't have any. And it's not like they… Read Full Review

Report this review
★☆☆☆☆

“Faulty wifi, returned and still not heard anything”

Written on: 27/04/2015 by EricaRoth (1 review written)

I bought a laptop only to find it was practically unusable due to the faulty wifi. I've returned it to be repaired and checked and despite them having it for a month now I've still not heard anything and have no sign of my laptop. At this rate the thing will be obsolete by the time I get it back and they are refusing a refund… Read Full Review

Report this review
★☆☆☆☆

“Very very dissapointing”

Written on: 19/04/2015 by Danderson16 (1 review written)

I honestly really want to like PC Specialist, I REALLY do. A UK based high-end custom pc builder, I want it to be a success story. But simply I can't. Here is my experience. I ordered my custom build laptop which came in above £1750 for use as a new CAD workstation for mechanical engineering drawing, it was ordered in mid November, and despite a delay in testing I received my laptop 19 days after ordering, little later than expected but no big problem there. This is however where the… Read Full Review

Report this review
★☆☆☆☆

“Graphics Card”

Written on: 17/03/2015 by Barnett1989 (1 review written)

Bought two PCs one graphics card didn't work. Replaced straight away. 9 months later graphics card gone again. Told to remove and send to them at my expense. Seems harsh but did. Received unit back about 10 days later with same dust it went off with. Have emailed them three times for a report on what has been done. Nothing received not explanation. Very disappointed that I have had to go to another supplier and purchased a new graphics card and new pc for another station. Much better service… Read Full Review

Report this review
overview