BHS Reviews - www.bhs.co.uk

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“AVOID LIKE THE PLAGUE!!!”

Written on: 21/11/2014 by Lee337 (1 review written)

I strongly advise anyone to avoid -at all costs- purchasing anything from BHS Direct!!! I recently returned from holiday to find that my Tumble Dryer had broken down. I searched online for a replacement and found a highly recommended White Knight Dryer. Although there were several outlets with cheaper prices, I opted to go for a -so called- reputable name like BHS Direct. Big Mistake! The online sale went through without a hitch, but this is where the professionalism ends. I was given a… Read Full Review

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★☆☆☆☆

“Buyers beware at BHS”

Written on: 01/11/2014 by KaleighHoffman62 (1 review written)

Having bought clothing from BHS, I noticed when I unpacked at home that I'd been charged the full price for a pair of jeans that had a green discount label, reducing them to £14. I complained to BHS and received this response: "As a company we are not obliged to honour the discount that the jeans have been marked down as because it may have been a single error on an item. Therefore, with this in mind the company has to honour the price that the item is scanning up on the system as." Kind… Read Full Review

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★★★★★

“Easy ordering and fast delivery ”

Written on: 25/09/2014 by Irishguymanc (1 review written)

Last week I placed an order for a dressing gown and slippers as I am going for surgery next week and the hospital insists that I have these items. I took the free delivery option and they came within 48 hours. Excellent value for money products and the courier Yodel left them in my porch as I was out and had left the window open, I always do this if I'm expecting unbreakable items delivery. … Read Full Review

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★☆☆☆☆

“Delivery Problems & "filtered" Customer Reviews”

Written on: 24/04/2014 by noodled (2 reviews written)

Had problems with delivery of broken goods from BHS, which would be bad enough on it's own but on trying to get a replacement their system will only allow full reordering (naturally at an increased price!) which has lead me to stop buying from them. Also beware reviews on their web site - they are carefully vetted before being published - don't take them too seriously… Read Full Review

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★☆☆☆☆

“never had such a rubbish delivery”

Written on: 08/12/2013

I bought for the first time online at bhs and although it arrived in good time.every thing i have ordered is crushed and broken i will not be buying from here again i dont reccomend anybody buys anything from.here online unless you want crushed products… Read Full Review

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Noodled's Comment

Written on: 24/04/2014

I have had the same problem, and the returns process is so quirky, meaning that re-ordering at a HIGHER price than I paid is the only option. Needless to say I went elsewhere

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★☆☆☆☆

“Using your online service for the first time as i...”

Written on: 03/12/2013

Using your online service for the first time as i couldnt get the item in store, ive never known a parcel to take so long from a big company , not only did i have to pay £3.95 for delivery it took nine days to get to me . Will not be using you again… Read Full Review

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★☆☆☆☆

“Appalling customer service, logistics & attitude ”

Written on: 18/03/2013 by muser (3 reviews written)

I had the misfortune to purchases a washer drier form BHS direct. This turned out to be the worst decision I have ever made when buying an appliance on line. I paid for installation and collection of my old appliance, which is clearly stated on their website, will be carried out at the time of delivery. This is one of the key reasons I chose to purchase from them. When the delivery team turned up with the appliance they did not have their own tools to remove the transit bolts from the machine… Read Full Review

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★☆☆☆☆

“Poor ordering system & lack of detail why.”

Written on: 31/12/2012 by tecdes (2 reviews written)

Chose two shirts & two pairs of trousers of the exact same type. A shirt of the same type but different colour was posted as out of stock. The order was taken payment details accepted. Email confirmed order taken. Hours later an email canceled the order reason popularity no stock left on one item but had to cancel the whole order. Emailed back which item ? No answer was the loud reply. Reorder but which item to leave out ? Left out one shirt as these seemed popular looking at the sizes… Read Full Review

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★★★★★

“Blazer search”

Written on: 09/05/2012

Having always sauntered into my local BHS store for school items for my 2 grandchildren, I was badly let down recently. I suppose waiting til the day before school restarted after half term was not the best time to search for a girls green blazer. However, not all was lost! Go on line! I dont usually shop on line but when you have a 14 year old stressed out because she does not have a blazer makes you do things you dont normally do. And what a fantastic service. I ordered the blazer at 4.00 pm… Read Full Review

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★★☆☆☆

“POOR AFTER SALES SERVICE FOLLOWING NON DELIVERY OF ITEM”

Written on: 20/12/2011 by JackieParry (1 review written)

Ordered a lampshade on 2/12 - scheduled for delivery on 7/12.Tried phoning to chase but 'busy - phone back message'. Sent chasing email on 14/12 with response - don't email again please as we will be in touch within 48 hours. No response - emailed again today (20th) and same reply but doubt now they will get back to me soon. Plan now to chase by phone but doubt I will get this in time for guest room at Christmas. Very poor after sales service even though the website is great and its free… Read Full Review

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★☆☆☆☆

“Still waiting ”

Written on: 22/11/2011

I ordered 4 bridesmaid dresses online 07/11/2011 and was sent a email promptly that said I could track my order on the internet, this link did not work. So I called up about 4 days after ordering it to see if it had been despatched and was told by the call center they could not track it as I had ordered online to collect in store and to be patient as they only send out deliveries once per week to stores. I called up five times to see if they had any updates and nobody new where the order was… Read Full Review

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★★☆☆☆

“Still Waiting for Refund”

Written on: 09/09/2011 by whoopsydaisy (1 review written)

I ordered some underwear for a wedding and was pleased with the website and delivery, however the aftercare from customer services leaves a lot to be desired! I returned 3 items on 18 Aug and not long afterwards an email came from BHS to say that my refund was on it's way but I was surprised to see that it was for just one item. I left it a bit to see if the outstanding refund of £28 would appear but it didn't. I emailed and did get a reply straight back stating that this was being… Read Full Review

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★☆☆☆☆

“Don't use the premium service”

Written on: 23/07/2011 by Andrewhg (2 reviews written)

BHS Direct has been let down in my case by a poor choice of delivery company. Don't bother using their Yodel premium postal service as the drivers don't turn up if they have too many items to deliver. Probably ok in cities, but if you live out in the sticks their depots are many miles away often unreachable by mortal beings. Customer service was ok, hold times a little long and they were quick to offer a refund. Needs more work… Read Full Review

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★★★★★

“I ordered some childrens sleepwear for Christmas...”

Written on: 11/11/2010 by louisebusby (1 review written)

I ordered some childrens sleepwear for Christmas presents for various children in my family, the quality and designs are excellent and great value for money especially as money off weekend on. I would recommend the bhs website to all my friends.
Louise Hertfordshire… Read Full Review

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★☆☆☆☆

“ordered a selection of clothes for the spring, however...”

Written on: 17/04/2011 by Shopper86 (1 review written)

ordered a selection of clothes for the spring, however they still haven't arrived and it's now nearly summer, i like to keep my wardrobe very up to date and thought i'd buy a few things from Bhs.... still waiting with no help from assistants… Read Full Review

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★★★★★

“I bought a bedside cabinet from BHS, which goes...”

Written on: 11/11/2010

I bought a bedside cabinet from BHS, which goes perfectly with my draws and wardrobe.

The website was easy to search and checkout was relatively straight forward. Delivery arrived early yesterday, which was great and the guy who delivered it was really helpful.

Overally very good, no issues, I was surprised as I haven't been to BHS since I was a kid :)

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★★★★☆

“Great value towels. Good colour selection and quality....”

Written on: 10/11/2010

Great value towels. Good colour selection and quality. Easy to purchase… Read Full Review

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★★★★☆

“The BHS Website seems very Limited in products...”

Written on: 11/12/2008 by melwillcox (2 reviews written)

The BHS Website seems very Limited in products compared to shopping on the high street.

You can find great deals and receive a good honest service. With fast delivery… Read Full Review

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