BHS - www.bhs.co.uk Reviews

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From 18 reviews
27.8% of users recommend this

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  • Quality of website

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Latest Reviews

★★☆☆☆
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“Sale or no Sale”

Written on: 28/04/2013 by Issp

After shopping at BHS I was not impressed. Coming near to closing time the lights were switched off. I presume it was to let customers know the store was closing. There was no announcement made. I waiting at the dark checkout to be served. I had purchased several items. One being a couple of cushions which were in the sale. After coming out of the partially lit shop, I looked at my receipt to see they had charged me full price for the cushions. Could not go back in as the shop was... (read more)

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★☆☆☆☆
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“BHS Music Have you listened to it?”

Written on: 26/04/2013

I like to shop in BHS, but I am put off by their tinny music they play in their Norwich store. It is dreadful. How can anyone stay in the store longer than necessary let alone working there and having to put up with that everyday. Come on BHS isn't it about time you changed your tune?? (read more)

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★☆☆☆☆
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“Appalling customer service, logistics & attitude ”

Written on: 18/03/2013 by muser (3 reviews written)

I had the misfortune to purchases a washer drier form BHS direct. This turned out to be the worst decision I have ever made when buying an appliance on line. I paid for installation and collection of my old appliance, which is clearly stated on their website, will be carried out at the time of delivery. This is one of the key reasons I chose to purchase from them. When the delivery team turned up with the appliance they did not have their own tools to remove the transit bolts from the... (read more)

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“Horrible meal”

Written on: 11/03/2013

After doing some shopping in the shop i thought iwould go and have something to eat in the basingstoke restaurant. I ordered a jacket pototoe with beans and a cup of tea. The pototoe was burnt and the beans were warm it was horrible i couldnt eat it . The cup of tea was nice . (read more)

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“Sad Meal experience...”

Written on: 01/03/2013

Last friday P.M. Norwich store, understaffed and those on duty loosing all that customer service motavation, tables littered with used/dirty cups,plates ect. ( perhaps 80% of the seating). They were unable to clear/clean the tables but said they ^ had had some help^ Obviously not sufficirnt, we were reduced to eating Jacket potatoes with a spoon as no no clean felks were available. Glad to get out but sad we chose bts over other vrnues !!! (read more)

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“Disappointed customer”

Written on: 23/02/2013 by Kimpinky57 (1 review written)

Visited your new store BHS Milton Keynes stadium yesterday 22/2/2013 with my parents my mother in her seventies cannot walk too far so we decided to visit the restaurant so she could be seated, twenty mins later when we finally got served ordered coffee and toast , there were two staff members behind the counter 1 round of toast came out and I was told the others would follow ............... 10 mins later the other toast arrived to find it was all brown bread which was not stated when we... (read more)

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“Restaurant ”

Written on: 19/02/2013 by Guestdjb33 (1 review written)

Went into the restaurant today with my family & was incredibly disappointed in the state of the food & cleanliness of the restaurant. The bacon was dry, no eggs ready, mushrooms were cold & the tables were dirty & sticky. Worst of all.... There were flies over the cakes & bread rolls. I used to come in every week with my parents & I will NOT be eating there again. Extremely disappointed! (read more)

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“Poor ordering system & lack of detail why.”

Written on: 31/12/2012 by tecdes (1 review written)

Chose two shirts & two pairs of trousers of the exact same type. A shirt of the same type but different colour was posted as out of stock. The order was taken payment details accepted. Email confirmed order taken. Hours later an email canceled the order reason popularity no stock left on one item but had to cancel the whole order. Emailed back which item ? No answer was the loud reply. Reorder but which item to leave out ? Left out one shirt as these seemed popular looking at the sizes... (read more)

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★★★★★
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“Blazer search”

Written on: 09/05/2012

Having always sauntered into my local BHS store for school items for my 2 grandchildren, I was badly let down recently. I suppose waiting til the day before school restarted after half term was not the best time to search for a girls green blazer. However, not all was lost! Go on line! I dont usually shop on line but when you have a 14 year old stressed out because she does not have a blazer makes you do things you dont normally do. And what a fantastic service. I ordered the blazer at 4.00... (read more)

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★★☆☆☆
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“POOR AFTER SALES SERVICE FOLLOWING NON DELIVERY OF ITEM”

Written on: 20/12/2011 by JackieParry (1 review written)

Ordered a lampshade on 2/12 - scheduled for delivery on 7/12.Tried phoning to chase but 'busy - phone back message'. Sent chasing email on 14/12 with response - don't email again please as we will be in touch within 48 hours. No response - emailed again today (20th) and same reply but doubt now they will get back to me soon. Plan now to chase by phone but doubt I will get this in time for guest room at Christmas. Very poor after sales service even though the website is great and its free... (read more)

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★☆☆☆☆
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“Still waiting ”

Written on: 22/11/2011

I ordered 4 bridesmaid dresses online 07/11/2011 and was sent a email promptly that said I could track my order on the internet, this link did not work. So I called up about 4 days after ordering it to see if it had been despatched and was told by the call center they could not track it as I had ordered online to collect in store and to be patient as they only send out deliveries once per week to stores. I called up five times to see if they had any updates and nobody new where the order... (read more)

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★★☆☆☆
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“Still Waiting for Refund”

Written on: 09/09/2011 by whoopsydaisy (1 review written)

I ordered some underwear for a wedding and was pleased with the website and delivery, however the aftercare from customer services leaves a lot to be desired! I returned 3 items on 18 Aug and not long afterwards an email came from BHS to say that my refund was on it's way but I was surprised to see that it was for just one item. I left it a bit to see if the outstanding refund of £28 would appear but it didn't. I emailed and did get a reply straight back stating that this was being... (read more)

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“Don't use the premium service”

Written on: 23/07/2011 by Andrewhg (2 reviews written)

BHS Direct has been let down in my case by a poor choice of delivery company. Don't bother using their Yodel premium postal service as the drivers don't turn up if they have too many items to deliver. Probably ok in cities, but if you live out in the sticks their depots are many miles away often unreachable by mortal beings. Customer service was ok, hold times a little long and they were quick to offer a refund. Needs more work. (read more)

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★★★★★
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“I ordered some childrens sleepwear for Christmas...”

Written on: 11/11/2010 by louisebusby (1 review written)

I ordered some childrens sleepwear for Christmas presents for various children in my family, the quality and designs are excellent and great value for money especially as money off weekend on. I would recommend the bhs website to all my friends.
Louise Hertfordshire (read more)

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“ordered a selection of clothes for the spring, however...”

Written on: 17/04/2011 by Shopper86 (1 review written)

ordered a selection of clothes for the spring, however they still haven't arrived and it's now nearly summer, i like to keep my wardrobe very up to date and thought i'd buy a few things from Bhs.... still waiting with no help from assistants (read more)

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★★★★★
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“I bought a bedside cabinet from BHS, which goes...”

Written on: 11/11/2010

I bought a bedside cabinet from BHS, which goes perfectly with my draws and wardrobe.

The website was easy to search and checkout was relatively straight forward. Delivery arrived early yesterday, which was great and the guy who delivered it was really helpful.

Overally very good, no issues, I was surprised as I haven't been to BHS since I was a kid :)

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★★★★☆
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“Great value towels. Good colour selection and quality....”

Written on: 10/11/2010

Great value towels. Good colour selection and quality. Easy to purchase. (read more)

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★★★★☆
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“The BHS Website seems very Limited in products...”

Written on: 11/12/2008 by melwillcox (2 reviews written)

The BHS Website seems very Limited in products compared to shopping on the high street.

You can find great deals and receive a good honest service. With fast delivery. (read more)

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