As with many of you, I ordered three items and only received 2 of the items. After 5 telephone calls and promises of delivery of the outstanding item, I decided to approach the issue differently. I researched online and found the name and email address of the Operations Director of Nutricentre and sent him a direct email. Within 2 hours he responded with an apology and to say that the item had been picked and would be with me within then next 2 to 3 days. Today, the next day the item arrived. He also said he would be investigating this to avoid it happening again. Whilst the issue was resolved, I have still said that the service overall was poor.

I have used the Nutricentre for nearly 15 years. It has gone from poor to abysimal. It takes money immediately but then you have to ring, email & nag in order to get a completed delivery. Ring & you get polite promises that the manager will sort things out but then nothing transpires so you ring again. AVOID USING THIS COMPANY

Why have Nutricentre closed it store and moved it onto Tesco shop floor? It is not the same the supervisor and staff when they are there are unhelpful and disinterested. The service I used to get when it was at the front of the store was amazing the manager and staff were so friendly and helpful. I would always recommend it to everyone. I'm just so disappointment that Tesco's have taken away what was an important store for me and so many others.

I have vowed NEVER to use this company again, where once upon a time I was a loyal and happy customer. Having grown exponentially due to cut price offers, their service has slipped to appalling levels. Over and over again, I have ordered from the Nutri Centre items that are advertised online as being in stock only to have them not arrive. Frustratingly, there is never any follow up on when missing items will be dispatched. What follows is an endless round of chasing and one liners from contact centre staff saying the item has been dispatch when it hasn't (or saying it will be dispatched 'soon'). I have now been waiting for one item for over 6 weeks (they have taken my money). Two weeks ago I was 'assured' by a customer service person that it would be in stock and dispatched the next day. It didn't arrive. Their online system does not even provide a basic order status. The company is in a complete shambles and has been that way for a very long time. Avoid at all costs.

Ordered some whey protein recently from Tesco direct who uses NUTRICENTRE. Ordered 25.01.15. payment taken 26.01.15, confirmation email stating delivery by 31.01.15. Item never arrived, called Tesco who spoke to Nutricentre 4 x in total. 1st time, "not sure what's happened, we'll send it out". 2nd time, "we have 2000 units in stock, I'll make sure we send this and you will receive 3/4 days". 3rd time, "Item has been dispatched and is on it's way, you will receive 03/04.02.15". 4th time, "We will speak to the warehouse and get them to send it out to you". Clearly they lied previously saying I'd have it in 3/4 days and then more blatantly saying it was actually on it's way to me. I have cancelled my order now as they could not tell me WHEN they would send it out. (not sure if I'll ever see my money again.I would type more but not enough space. Do not EVER use this company!!

I cannot believe company like this can still operate. I placed my order through a large retailer. After week with no show of delivery, I rang the company to find out when I would receive the items. The company stated I had ordered something completely different. When I emailed my invoice with proof of my original order. They then stated it was retailers error, subsequently I spoke to the retailer and they stated the advert was set by the company and will contact the company for clarification. The company then stated to the retailer the original ordered items were out of stock!. When I re contacted the company they denied this, I then asked if the order was in stock, they stated it was and would be sent out with email of conformation. I am still waiting! Please do not use as they dishonest and you can get same products cheaper elsewhere.

Ordered 0mega7 Buckthorn Oil via TESCO Direct Sat 24th Jan . Got email from Tesco with expected delivery within a week and a promise of a despatch email when they were on route. As a TESCO PARTNER from that point on you deal with Nutricentre. No product..no email from Nutricentre by Monday 2nd Feb. I emailed their customer support as suggested by Tesco on 2nd. They didn't bother to reply. On Tuesday i rang them to ask where the product was.  The woman I dealt with on customer services said it was ' out of stock ' . My question to her was then, if it is 'out of stock' why is their WEBSITE advertising it just 4 minutes before i called stating there were ' 4 ' in stock. Her response was to say the website is taking time to UPDATE!!. I'll tell you why. They want 4 more mugs to buy now and get later when they get around to stocking themselves. Yes, be warned they take your money IN ADVANCE. I asked her when this stock was likely to be with me. Reply: could take 7-14 days...added to my week so far the ' in stock' item if your lucky could be 3 weeks. I asked if they have a complaints department. That was a ' No'. So i held out and got a Supervisor. Story repeated. She rang the warehouse. No products there. Could she take my number and when she tried to source it she could ring me with her result. No thanks i asked for my REFUND. I will give the money to a better organised outfit. In summary...money taken in advance...false trading drawing in customers...very very poor customer services. You have been warned. Choose someone else.

Can not even tell you the Expiry Date for one of their own products. Find this a sham, they sell products but are to lazy to find out tye EXPIRY DATE FOR YOU. Delivery time also takes forever.......SO FED UP with the way i have been treated by them considering i was a customer once speding £100's a month with them, not any more. JUST DISGUSTED AND INSULTED BY THEM WITH THERE LACK OF RESPECT FOR GOOD CUSTOMERS.

Do't order from The NutriCentre, as your order will never arrive. Luckily, mine was only £10. Feel bad for people who spent more. I wish I'd read these reviews before purchasing.

I spoke to the fantastic nutritionist at Nutricentre who recommended some great products as i was diagnosed with pre-cancerous cells of my cervix. 4 weeks later i barely have any of the products. Customer services are rubbish with refunds not being actionned and no real apology! Such a shame but i will not be ordering again from this company and will go elsewhere!

Placed an order May 2014, received part of it, still waiting Jan 2015!!!! Customer Services awful. Different stories each time. A number of emails and phone calls later, just given a 'sorry'. No making amends - other than 15% discount on my next order! I will not be ordering from this company ever again. I have found this incredibly stressful, no proper resolution, a company who does not care about its customers, or the dreadful reviews it keeps getting. Wake up Nutricentre - there are many other companies out there who offer brilliant service. It is the customers who make your money - so perhaps try treating them with respect and making amends and you may keep them. Honour and integrity go a long way - it would be great to see you have some of this.

My nutritionist recommended NutriCentre to me, and my first order (6 months ago) took over 3 weeks to arrive. The experience was not good. My second order was an even more poor experience. Nothing after 2 weeks, then 3 separate promises over 3 weeks that my order had been fast-tracked and would arrive in 2-3 days. I've now asked for a refund - I hope that is forthcoming quickly. This business will not survive with these levels of service (and they're not the cheapest either). My recommendation. Don't buy from here - shop elsewhere.

Some weeks after placing order for Adrenal supplements and not receiving any notification or deliveries from Nutricentre, I emailled to state my order still not arrived. I was then informed that it was out of stock and would have to wait for 30 days. Would not have told me if I had no enquired. After 20 days I then received an email saying product in stock and a link to order and pay, which was confusing as I had already ordered and paid (payment taken very promptly of day of order - no delays there). I called up (phone number on website did not work so had to find Hale Clinic telephone number) to state that I had paid and could they despatch my order. I was informed they had no clue why I was sent that email, and that supplements were now in stock and would be despatched. As I did not receiving any notification is was being despatched, I emailled again and Den responded saying that was being sent by "priority despatch" as I had waited so long. No order was delivered so after 8 or 10 days, I received an email saying "sorry out of stock once more and would have to wait another 20/30 days for further stocks". I decided this would happen once more and called up to cancel my order. I had had enough. Customer Services said that stocks of Adrenal Support supplements would arrive the next day and best not to cancel my order. She also stated she had "no idea what was going on". This turned out not to be true. When I emailled to complain, Den emailled me "thanking me for my patience". My patience had run out and I cancel my order and asked for refund which was then made. Shocking and will never order from this site again, just a shambles.

Ordered 2 items, only received one. Customer Services told me to wait 5 days and if it wasn't delivered by then they would send a replacement. Replacement was supposedly sent but still hasn't arrived, 7 days later. They either don't have the stock they advertise or they are completely incompetent - or they are  giving them the run-around hoping we'll all get bored of chasing them. Disgusting service from a store that is providing health supplements and remedies that people rely on. I wish I'd seen these reviews before playing my order - take heed people and read the reviews. Don't risk wasting your money - just take your business elsewhere.

The worst company I have ever dealt with by a long way. Paid for my product 2 months ago, phoned customer service 5 times to ask why it hasn't been delivered to be told each time it will be dispatched still no product received. Customer service is useless, upon asking why my product hasn't been dispatched 4 different times I was told "I don't know". DO NOT USE THIS COMPANY!

I ordered something in early October which was in stock. I never received it. I called and they agreed to send out a replacement. I never received that. I called again and they said it was in their notes to do so but had never been done. When I eventually received something over a month later, it was the wrong product. I called and they told me that I would have to send it back first before they would send the right product. I explained that was unacceptable but they were adamant. When I spoke to a supervisor, they agreed to send out the product with a freepost envelope. This never arrived. I called again to be told that I had to return it first. Their notes said that they were supposed to send a replacement but it was never done. I am still waiting to see what happens but I've had to make four phone calls chasing this in the last five weeks. I will never shop here again. The service is appalling.

Have purchased various supplements in the past - as long as you don't need to speak to anybody in the store , its ok. If you need help over the phone you get told "that's not my job"! There really is no consistency in the customer service in a good way.

I ordered a protein supplement via the Tesco website back in August. It was shown 'In Stock' and payment was taken from my credit card immediately. Two months later and despite numerous phone calls and emails I still do not have my order. Apparently it went 'Out of Stock', and was then expected within three weeks, and then... nothing. This company is simply not up to fulfilling orders via the internet. There are lots of other companies out there who are doing it so much better. Why would you choose these losers?

Ordered some sci-mx whey for my husband 2 months ago and still not received. Visited the Nutricentre store inside the lakeside Tesco Extra. Such poor service was received. I spoke to the manager there and she basically told me it was tough and should go back online. the shop was untidy and the staff seemed uninterested! WILL NEVER USE THIS COMPANY AGAIN!