Sofa Workshop Reviews

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★★★☆☆
2.9 / 5
49% of users recommend this
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  • Quality of service

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Latest Reviews

★★★★★

“the best”

Written on: 26/06/2014 by Chavezob204 (1 review written)

Friendly, pressure free advice. Would definitely recommend. Sofas are well made and stylish for the price. The staff were lovely and even offered me a coffee. Couldn't ask for more. A must visit. Really easy to locate just off Exeter main high street… Read Full Review

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★☆☆☆☆

“Terrible Expereince”

Written on: 18/06/2014 by ricardo14972 (2 reviews written)

On the face of it the experience is very positive until something goes wrong. I spent close to £1800 on a new sofa, 3 weeks in i noticed the cushions where losing shape to the extent there was a 6 inch gap between the fabric and the Fabric Filling, it had the appearance of a sofa that was in fact 2 years old. A technician was sent put who advised this would be typical and there is no manufacturing defect. They then offered me a quote for another filling at a cost on £240 that would rectify… Read Full Review

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Nannying's Response to ricardo14972's Review

Written on: 02/07/2014

I had a Similar experience with another famous retailer whereby the sofa cushions were very wrinkled and the cushions were too big for the sofas. After a couple of visits from FIRA technicians who reported no manufacturing fault, I contacted a private company called Furniture Reports who found manufacturing faults. I submitted the same to the retailer I have been offered a full refund together with the fee of the independent report.

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★☆☆☆☆

“High cost does not equal high quality”

Written on: 12/05/2014 by nmButcher441 (1 review written)

I bought two sofas from Sofa Workshop and have not been entirely happy with either of them since not long after we received them, despite paying a pretty penny for them. First, the cover fabric started pilling very early on and is also prone to getting marked; the fabric protection we paid extra for does not seem effective and the fabric must be dry cleaned in situ. Next the cushion filling does not respond well to plumping and has become irreversibly compressed within about 18 months. Any… Read Full Review

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★☆☆☆☆

“Shapiro chairbed”

Written on: 11/04/2014 by JanetBarber (1 review written)

I bought a Shapiro chairbed at the Exeter branch of Sofa Workshop about 2 years ago. It was bought specifically to have a means of putting a friend up for the night if required. I spent not far short of £1,000 on this. I have had occasion recently to use it for this purpose, ie as a bed. I cannot recommend it. The mattress itself is comfortable per se, but I find it most uncomfortable to sleep in and kept feeling like I was falling off (though I am a short, average-size woman). I wondered why… Read Full Review

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★★★★★

“Amazing - Elaine has made my day ”

Written on: 05/04/2014

The advisor is just amazing, absolute pleasure to deal with. Can't say enough amazing things on how good she is! Absolute star. So happy with how she has dealt with everything I know it's just a sofa but I'm Absolutley over the moon… Read Full Review

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★★★★★

“Excellent service and stylish sofas at reasonable prices”

Written on: 17/02/2014 by Samanthaktanner (1 review written)

We bought our sofas from Will at the Exeter branch of Sofa Workshop. He was really knowledgeable and helpful, we didn't feel pressured at all and really enjoyed the shopping experience. He followed up with prompt and friendly calls the next week as we'd asked and the whole ordering process was very smooth. The sofas arrived on time and the delivery men were very efficient at setting everything up. We love the styling and the quality of the wool blend fabric and have been getting lots of… Read Full Review

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★☆☆☆☆

“Poor quality, and guarantee not honoured”

Written on: 12/12/2013 by Catherineclarke40 (1 review written)

We bought a sofa 5 years ago and from the beginning were unimpressed with the quality. It soon began to sag in the middle. However when my son sat down on it yesterday there was a loud snap and the frame of the sofa collapsed. The company is refusing to honour the ten year guarantee which they advertise, claiming its new owners have no obligations to previous purchases. Disgraceful!!! DO NOT BUY FROM THIS COMPANY! … Read Full Review

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★★★★★

“Great experience”

Written on: 10/11/2013 by nevsank (1 review written)

First purchase (2 sofas) from Sofa Warehouse, via Chiswick branch. Good assistance and advice from first visit and through subsequent decision making process. Sofas delivered within dates advisedand exactly as expected. Plus excellent delivery company. Problems with initial delivery due to difficult access to room. Nothing too much trouble though for the guys involved. If the use experience matches the ordering/delivery standards ww ill undoubtedly be very happy customers… Read Full Review

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★★★★★

“Best sofa ever!”

Written on: 16/10/2013

We have bought many sofas from Sofa Workshop and the staff have always been knowledgeable and informative. Advising which interiors would suit me best depending on the intention for the sofa. The holiday home has washable covers which has been fantastic, a good hardwaring fabric has proved invaluable and the sofas are always money well spent and every eventuality is catered for. We are delighted with our latest Sofa which is big enough for us all to snuggle up on and we look forward to winter… Read Full Review

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★★★★★

“Fantastic service and product”

Written on: 15/10/2013

I was served by a very knowledgable and enthusiastic young lady at the Bath store. Who was happy to spend a long time helping me choose my sofa. I was even offered a cup of tea when looking at the fabric by another member of staff. I was kept up to date with production of my sofa. Even though the delivery men had a second floor delivery they were very friendly. My sofa looks fantastic I am a very happy customer. I have already recommended them to friends… Read Full Review

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★★★★★

“Best sofa ever”

Written on: 11/10/2013 by Mark545 (1 review written)

Having just moved to a new house the sofa was next, We went to sofa workshop in Bristol. Fantastic the staff where really helpful they new what they were talking about , they listened to what we wanted rather than trying to sell us something. We made our order and were told a delivery date !!!. It turned up on the day they made contact with us prior to delivery and gave us a time so we did not have to wait in all day . Great service great staff great experience . We will be back and will… Read Full Review

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★★★★★

“Still a bit shocked, visited the Sofa Workshop in...”

Written on: 10/10/2013 by CountArthurStrong (1 review written)

Still a bit shocked, visited the Sofa Workshop in Guildford and to my surprise they actually did what they promised.The sofa I choose , in the fabric I choose,came when the guy said it would. A refreshing experience really!!… Read Full Review

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★★★★★

“Great product & fabulous service”

Written on: 10/10/2013 by bingotron (1 review written)

Having decided that the time was right to throw out the old sofa and purchase a new one, my wife and I were left with the minefield of who to buy from. Given that we live near Guildford we decided to eschew the DFS's of this world and head into Sofa Workshop. Having heard from friends that this store would more than likely satisfy our individual needs we ventured into town. We had an idea in mind and soon found ourselves in discussion with the store manager who proved to be articulate… Read Full Review

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★★★★★

“Exeter sofaworkshop”

Written on: 09/10/2013 by Afrench (1 review written)

Just taken delivery of my second sofa workshop sofa having had one for the past 7 yrs , has taken me about 3 months to choose it !! But thrilled with my " miss clementine in wool , found the staff in the store really helpful, they sent samples that arrived the next day and didn't rush me like other company's . It arrived within the time said and the quality is much better than the other company's i looked at. Remain a big fan of sofa workshop exeter… Read Full Review

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★★☆☆☆

“Loose feathers”

Written on: 08/10/2013

I bought two sofa from sofa workshop. Unfortunately every week I have to hoover up loads of feathers from the cushions, that have found their way through two layers of material to get out. They need to find a denser fabric for the cushions so that this does not happen. The overall designs are very good, but quality is a clear problem with this company; which is disappointing, given the premium price you pay for the product… Read Full Review

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★★★★★

“High Quality Sofas”

Written on: 02/10/2013 by malc1040 (1 review written)

I like Sofa Workshop and have 3 of their sofas. I particularly like the fact that each sofa is made in England to your requirements exactly as you want it. Fabric choice was most important for me so that they fitted well within the rest of our furnishings. It is a high-end store with high quality sofas but you get what you pay for. One of our sofas is nearly 20 years old and we bought a replacement new cover for it from them. Staff were very friendly, knowledgeable and seemed well… Read Full Review

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★☆☆☆☆

“Terrible customer services - AVOID”

Written on: 20/09/2013

I bought a sofa from them earlier this year, shortly after delivery, i reported a problem with poor quality covering and they simply do not care. They will never call, it has been a terrible experience and i would never buy anything from them again… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 10/05/2013

I bought a sofa costing over 2000 pounds earlier this year from SofaWorkshop and the service I received upon delivery was appalling.When I wrote in to complain, there was no apology and complete negligence of any wrongdoing. I would strongly suggest to anyone considering buying from here not to!… Read Full Review

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★☆☆☆☆

“Inferior quality overpriced sofa”

Written on: 05/05/2013

Bought a sofa from these guys and it was completely useless. Springs kept breaking over and over. Had the sofa repaired on two occasions, each time having to wait for weeks. They came and only fixed the springs that broke which is pointless when they were all put together wrong in the first place. Only a matter of time before the unrepaired ones will break again. The springs have come off yet again and now I am demanding for a full refund. Waiting to hear back from them. I would never… Read Full Review

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★★★★★

“great service”

Written on: 26/02/2013

I can honestly say I find some of these reviews very hard to believe given my recent experience at sofa workshop. The staff could not have been more helpful from start to finish and the whole experience was pressure free and professional. We visited lots of places but only sofa workshop seemed to actually listen to what we wanted and went out of their way to try and help us find it. Couldn't be happier with the finished product my lovely 'George' sofa and sofa bed- perfect!… Read Full Review

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Jinglejill's Comment

Written on: 12/09/2013

I think that you are right - the in-store staff are lovely and very helpful this is because they want you to buy from them. Unfortunately the problem comes when something goes wrong with your sofa, they have your money by then so they couldn't care less.

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Ozzie1234's Comment

Written on: 08/05/2014

Totally agree on this

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