Written on: 08/04/2014 by Smart_mart (1 review written)
I have used Voipcheap for a number of years and in the beginning the call quality was excellent and it was really competitively priced. The free voip-in phone number was also a bonus. But, in September/October there was an automatic software update and since then no-one could properly hear me if I called them. I contacted them for assistance and am still awaiting a reply (more than 6 months). In the meantime the only way the software works is in Compatibility Mode with Windows 98. Also, since… Read Full Review
Written on: 01/01/2014
Only use service to send sms messages now .. Even then many SMS messages NEVER arrive, though I am still charged for non-delivery .. I am here because looking for alternatives, as am moving on .. So thought would share the bad experience .. Am aware voipcheap is provably franchise of larger company .. So am being careful not to find another poor service provider using same umbrella… Read Full Review
Written on: 30/08/2013 by c_London (1 review written)
I have been with these people for over 5 years, spent thousands of pounds, and as time passes, service worsens. First of all (but this is not new), calls are charged by the minute, of course always rounded up, and quite some calls never work and you still get charged. Customer service? Completely useless, never got any refund. More recently (a few years to a few months) they started introducing addition hidden charges which they regularly change without informing you: the service charge each… Read Full Review
Written on: 27/08/2013 by CanadianBC (1 review written)
I was subscribed to voipcheap since 2008 till last year when they blocked me. i cannot pay with my information anymore.So why did they blocked me i have no idea.I was paying with visa and paypal.they are kuku… Read Full Review
Written on: 05/05/2013
This company is rubbish, at least in the US!!! It used to work, but not anymore.I have had an account with them for several years, but last year I was not able to make any calls through this website. I contacted customer service for four month by now and there last response was: "get another phone number and it will work". Meanwhile, they don't provide refunds! What a scheme this company runs!… Read Full Review
Written on: 27/04/2013
j'apprécie vos service mais seulement depuis le 24 avril que j'avais effectué une recharge de 10 euros mais je ne parviens pas à effectuer les appels vers mes contacts, que dois-je faire ? Du reste je dois avouer que vos services sont vraiment impeccables je crois que je recommanderai beaucoup de mes amis à pouvoir souscrire pour bénéficier de vos services. c'est moins chers et viables; la qualité est vraiment excellente… Read Full Review
Written on: 23/11/2012 by MajorRipOff (1 review written)
They advertise text messages at 8 cents, don´t say how many letters and oftern charge 16 cents for a 70 character message including spaces - major rip-off! The calls have been ok because they´re free for my destinations, but there is a lot of noise and delay and often the program dials one call on top of another...far from good! I haven´t yet found a customer service contact number or e-mail and also pay 3 or 4 bucks more for the 10 buck package. Not good quality at all!… Read Full Review
Written on: 29/10/2011
I have been a happy voipcheap customer until recently. Noticed a charge of £8 on my bill for calling a non existing number '+222'. I contacted their support team only to be told that the charge was fair. I reply asking them to explain how a call to a non-existing number can be fair. I did not make the call nor did anyone in the household. it's been 2 weeks since I sent my last reply and no answer has been received from their support till today. customer service non-existent if you ask me. I… Read Full Review
Written on: 19/04/2011
No free phone calls, even they claim it is free, but for the first one monute only,I am being charged for calls that do not connect about 6 euro for three attemps. Left message to customer service, nobody ever got back to me, no problems solved, it is a ripped off… Read Full Review
Written on: 08/03/2011
Cheating b*stards. You are screwed if you have an issue with them. Customer service doesn't exit. Don't like to be rip off for this bunch of d*ckheads. NEVER SET-UP AN ACCOUNT WITH THEM, USE SKYPE IF POSSIBLE… Read Full Review
Written on: 03/03/2011 by Poppy21 (1 review written)
I have been with voipcheap for 3 years whilst living in France. It has been a superb service until recently, well January to be exact. I have always paid via my visa,but they have changed their payment systems so had to pay via 'moneybookers' who take £12 for a 10 euro credit! That was my first gripe. Then after depositing my well earned cash,voipcheap just gave me the 'unknown error' message when trying to make a call. Not a reliable service at the moment. No replies to several messages at… Read Full Review
Written on: 28/01/2011
WORST CUSTOMER SERVICE EVER
Voipcheap used to work well but since three weeks ago I'm not able to make a call.
I logged-in a service request to solve the issue and same copy and paste answer "reinstall the latest version"
I did it three time and the issue still there.
I wouldn't recommend it to anyone right now...you'll lose your 10 Euro credit… Read Full Review
Written on: 02/12/2010
I have been having several problems in conecting to their services using hardphones, and only their voipcheap softphone works.
Not even other softphones are working.
This started happenning a few days ago, I requested support, but had no feedback until now.
Wouldn't recommend it right now… Read Full Review
Written on: 23/11/2010
I am reviewing www.voipcheap.com
1. Their connection quality is poor. I either have trouble understanding the person on the other side or I get a delay and we both end up speaking at the same time, when both people speak at the same time no one hears the other. This was better for some months, but it is degrading again!!!
2. Their customer service center is almost nonexistent: I am being charged for calls that do not connect. I get this tone similar to the dial up Internet connection tone… Read Full Review
Written on: 22/11/2010
I posted a review on 17th Nov 2010 relating to problems I was having with VoipCheap and how instead of helping me with the problem VoipCheap told me they were having 'technical problems'. I wrote to them again via their feedback sheet, but got no reply at all. I have now written again and asked for a refund. I'll post again to let you know how I got on, if I don't get a refund I'll be writing to a lot more review sites to warn people of what I see as a very shoddy service… Read Full Review
Written on: 17/11/2010
Signed up just a few days ago. Bought credit. Could not get a connection. Got an error message saying there were problems with my sound devices. Not true are I have used Skype before and after these failed calls on VoipCheap. Made sure the firewall wasn't blocking the program, still no joy. E-mailed VoipCheap and got the following reply -
Thank you for bringing this to our attention! Unfortunately we are experiencing some technical problems. We are working hard to resolve… Read Full Review
As rated by real users
" Misled and over charged us for 2 years " Read More
" Awfull Service - Avoid or your business will suffer!!!!! " Read More
" Deteriorated call quality and no customer service " Read More
" Excellent Response Time. " Read More
" Dated website, but good service " Read More