Written on: 30/08/2013 by c_London (1 review written)
I have been with these people for over 5 years, spent thousands of pounds, and as time passes, service worsens. First of all (but this is not new), calls are charged by the minute, of course always rounded up, and quite some calls never work and you still get charged. Customer service? Completely useless, never got any refund. More recently (a few years to a few months) they started introducing addition hidden charges which they regularly change without informing you: the service charge each... (read more)
Written on: 05/05/2013
This company is rubbish, at least in the US!!! It used to work, but not anymore.I have had an account with them for several years, but last year I was not able to make any calls through this website. I contacted customer service for four month by now and there last response was: "get another phone number and it will work". Meanwhile, they don't provide refunds! What a scheme this company runs! (read more)
Written on: 27/04/2013
j'apprécie vos service mais seulement depuis le 24 avril que j'avais effectué une recharge de 10 euros mais je ne parviens pas à effectuer les appels vers mes contacts, que dois-je faire ? Du reste je dois avouer que vos services sont vraiment impeccables je crois que je recommanderai beaucoup de mes amis à pouvoir souscrire pour bénéficier de vos services. c'est moins chers et viables; la qualité est vraiment excellente. (read more)
Written on: 23/11/2012 by MajorRipOff
They advertise text messages at 8 cents, don´t say how many letters and oftern charge 16 cents for a 70 character message including spaces - major rip-off! The calls have been ok because they´re free for my destinations, but there is a lot of noise and delay and often the program dials one call on top of another...far from good! I haven´t yet found a customer service contact number or e-mail and also pay 3 or 4 bucks more for the 10 buck package. Not good quality at all! (read more)
Written on: 29/10/2011
I have been a happy voipcheap customer until recently. Noticed a charge of £8 on my bill for calling a non existing number '+222'. I contacted their support team only to be told that the charge was fair. I reply asking them to explain how a call to a non-existing number can be fair. I did not make the call nor did anyone in the household. it's been 2 weeks since I sent my last reply and no answer has been received from their support till today. customer service non-existent if you ask me.... (read more)
Written on: 19/04/2011
No free phone calls, even they claim it is free, but for the first one monute only,I am being charged for calls that do not connect about 6 euro for three attemps. Left message to customer service, nobody ever got back to me, no problems solved, it is a ripped off. (read more)
Written on: 08/03/2011
Cheating b*stards. You are screwed if you have an issue with them. Customer service doesn't exit. Don't like to be rip off for this bunch of d*ckheads. NEVER SET-UP AN ACCOUNT WITH THEM, USE SKYPE IF POSSIBLE. (read more)
Written on: 03/03/2011 by Poppy21 (1 review written)
I have been with voipcheap for 3 years whilst living in France. It has been a superb service until recently, well January to be exact. I have always paid via my visa,but they have changed their payment systems so had to pay via 'moneybookers' who take £12 for a 10 euro credit! That was my first gripe. Then after depositing my well earned cash,voipcheap just gave me the 'unknown error' message when trying to make a call. Not a reliable service at the moment. No replies to several messages at... (read more)
Written on: 28/01/2011
WORST CUSTOMER SERVICE EVER
Voipcheap used to work well but since three weeks ago I'm not able to make a call.
I logged-in a service request to solve the issue and same copy and paste answer "reinstall the latest version"
I did it three time and the issue still there.
I wouldn't recommend it to anyone right now...you'll lose your 10 Euro credit. (read more)
Written on: 02/12/2010
I have been having several problems in conecting to their services using hardphones, and only their voipcheap softphone works.
Not even other softphones are working.
This started happenning a few days ago, I requested support, but had no feedback until now.
Wouldn't recommend it right now. (read more)
Written on: 23/11/2010
I am reviewing www.voipcheap.com
1. Their connection quality is poor. I either have trouble understanding the person on the other side or I get a delay and we both end up speaking at the same time, when both people speak at the same time no one hears the other. This was better for some months, but it is degrading again!!!
2. Their customer service center is almost nonexistent: I am being charged for calls that do not connect. I get this tone similar to the dial up Internet connection... (read more)
Written on: 22/11/2010
I posted a review on 17th Nov 2010 relating to problems I was having with VoipCheap and how instead of helping me with the problem VoipCheap told me they were having 'technical problems'. I wrote to them again via their feedback sheet, but got no reply at all. I have now written again and asked for a refund. I'll post again to let you know how I got on, if I don't get a refund I'll be writing to a lot more review sites to warn people of what I see as a very shoddy service. (read more)
Written on: 17/11/2010
Signed up just a few days ago. Bought credit. Could not get a connection. Got an error message saying there were problems with my sound devices. Not true are I have used Skype before and after these failed calls on VoipCheap. Made sure the firewall wasn't blocking the program, still no joy. E-mailed VoipCheap and got the following reply -
Thank you for bringing this to our attention! Unfortunately we are experiencing some technical problems. We are working hard to... (read more)
Written on: 10/11/2010
I have been using voip for my international calls for about three years now, and I extremely satisfied. I would recommend it over skype or other services, specially due the possibility of calling local numbers directly from your phone, so no internet is needed. I have used it calling the local numbers in countries as different as the US, Switzerland, Thailand and Argentina and worked perfectly about 95% of the times. The only two two issues I ever had where when 1) it would either cut my... (read more)
Written on: 08/11/2010 by frankfehmers (1 review written)
Everybody told me to join Skype - Voipcheap is far better, it will cost you 5 cents to make a connection and unless it is a special rate number chared by businesses and Governments! then it is free. Mobiles are still charged per minute but far cheaper for a quick call. (read more)
Written on: 02/10/2010
I have no idea what people are talking about with the bad reviews. I've paid with PayPal the whole time, always had good connections, good voice quality and real easy to use. Cheapest rate to call Laos and free to the US and the UK - I have not found another provider that can beat that! Their website is a bit rubbish but has lots of info on it about how to setup software/hardware to use their service. (read more)
Written on: 23/09/2010
When I started it worked. Then I pad 10 euro and the next day nothing worked anymore. Every call I tried to make got disconnected after 5 to 10 seconds, but it took a minute out of my money. Their service is NON-existing. The best I got after many times filling in their contact form is a message my request is send to tech-support. Never heard anything.
A bunch of criminals if you ask me. (read more)
Written on: 20/06/2010
I just signed up and paid through pay-pal. Now VOIPCHEAP won't let me log on, because it doesn't recognize my user name or password. Beware. I'll have to let me credit card, tied to pay pal, know if it keeps rejecting my efforts to place a local, non-fee call. (read more)
Written on: 17/02/2010 by AnthonyGB (1 review written)
Let you pay with paypal to begin with then only with your credit card. Odd behaviour. Poor connection. (read more)
Written on: 01/01/2010
I'v e used voipcheap on and off over the past 4 years. I've used it with my Sipura SPA-3000, my laptop's, and with my iphone. It's been pretty good. Call clarity so so, tech support DOES NOT EXSIST. I had a hard time getting it to work with my SPA-3000 and ended up paying a small fee $25 to have someone do it for me. It's worked fine ever since. It is definitely a cheapo service since there really is NO service. (read more)
Written on: 11/10/2009
These cheeky bast**ds stole 25 euros with the error code 33 story!!!
customer service simply not existing!!!!!
It will come the day I will go myself to Cologne and kick some butts in Betamax HQ,
just avoid voipcheap and any other Betamax product!
For those who are in my same situation, contact Verbraucherzentrale, let's make a hell of their lives! (read more)
Written on: 21/08/2009
Keep track of your time, as they over charge, and there quality isn't very good. When you want to talk or send an e-mail to VOIPCHEAP, it is impossible, I have checked there whole web sight an found no way to contact them. I would suggest you check this out before putting any money in your account. FUTHER I have found problems with signing on to my account with another computer. I sent in and received my sign-in name and pin#, which were the same as the ones I was using. The biggest problem... (read more)
Written on: 11/06/2009
Any users of Betamax VOIP programs, please take note, that these people will sit on your money, but not allow you to use the service you have paid for by simply blocking it. You will see ' The other party ended the call due to an unknown error ' and describe it as ' General Error Code 33 '. You can bombard them with messages and mails. They will never answer. They will prevent paying customers from sending them more money by blocking there accounts. So you read the complaints of all users... (read more)
Written on: 12/04/2009
I made a ' 12,50 incl. VAT to VOIP Cheap and got my ' 10,00 credit booked in. Then I made just one free call . The next day I could not use the service anymore as I keep getting the following info: "The other party has ended the call due to an unknown error". Even if I call myself I still get the same error info. I had to abandon that service and register for another one hoping to get it right this time. Thank goodness my credit remains for ever! Betamax GmbH the mother company of most of... (read more)
Written on: 07/07/2008 by kentchristopher (1 review written)
First, poor call quality. Using their software to make calls, I nearly always heard occasional clicking sounds (this on a broadband connection). It never prevented me from talking, but it was annoying. Second, they tend to change their rates or promotions often, so you sign up thinking you'll get free SMS to a certain destination (for example) and then a month or two later you being charged 5.5c per SMS. (read more)
Written on: 16/01/2008 by bartie
I already use voice cheap for 18 months. In the beginning I had some echo. Now that problem seems to be solved.
Just use it and you wil notice ! (read more)
Written on: 15/01/2008
My setup includes a Fritz!Box 7050 and a Siemens ISDN/DECT config. The last four months are just great! All outgoing calls go over the internet for free, incoming through my standard ISDN line and numbers. Works a treat! The only drawback is that my outgoing calls show up as 'private', no CLID is sent. (read more)
Written on: 09/06/2007 by natrom (1 review written)
Don't use them! I would like to inform everybody that VoipCheap.com has taken 50 FreeDays from my account when I bought credit. I had 140 FreeDays on my account and I sent 5 euros to my account and as a result I have all my money transferred and 90 Free Days. I think your site is a good place to publish that. You can ask for all required information from provider my account "natrom". (read more)
Written on: 01/09/2006 by keithe (3 reviews written)
Keep the following points in mind when making your decision:
Calls to destinations are from 1p per minute
If you have call credit you may get 300 minutes per week of free calls to certain
destinations or If you have call credit you may get 120 free days of free calls to certain destinations (points 1 & 2 are confused in their online info and lack details; not sure which is valid)
VoipCheap do not notify you of any changes to their tariffs or charge schemes.
they do, however, show in... (read more)
Written on: 20/06/2006 by imac (1 review written)
The Voipcheap VOIP Service is a great low cost way of making phone calls. Telephone providers watch out.
£10 credit (excluding VAT) gives you unlimited calls to landlines and a local area telephone number.
The call quality is excellent, and not really much different from land lines.
The £10 lasts for 120 days.
£30 a year for all your calls is not bad at all. The £10 covers other calls which are cheaper too (e.g. to mobiles) (read more)
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