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Written on: 13/01/2017 by ec1solutions (1 review written)
This is my experience of the VoipCheap.co.uk outlet - You are not forewarned that they require photo ID & copy credit card images, so once you use the very, very limited choice to setup/topup your account - they immediately block it. Its almost impossible to contact them - there are no direct email addresses, telephone numbers or live chat. I eventually found a contact form and asked what was going on. They told me they wanted ID - I sent it off. They refunded my PayPal payment and gave me… Read Full Review
Written on: 25/04/2014 by Mik44 (1 review written)
We've been using Voipcheap for about 2 years, alongside Sipgate. Voipcheap is set up for most outgoing calls and Sipgate for incoming. A Siemens phone allows choice of carrier according to number dialled - Sipgate, Voipcheap, or BT line number (which bypasses the internet modem). It doesn't seem to be widely advertised that SIP systems (at least these two) work happily together. You don't seem to be limited to the limited "compatible" providers, as implied, for example, by Sipgate. Over that… Read Full Review
Written on: 08/04/2014 by Smart_mart (1 review written)
I have used Voipcheap for a number of years and in the beginning the call quality was excellent and it was really competitively priced. The free voip-in phone number was also a bonus. But, in September/October there was an automatic software update and since then no-one could properly hear me if I called them. I contacted them for assistance and am still awaiting a reply (more than 6 months). In the meantime the only way the software works is in Compatibility Mode with Windows 98. Also, since… Read Full Review
Written on: 01/01/2014
Only use service to send sms messages now .. Even then many SMS messages NEVER arrive, though I am still charged for non-delivery .. I am here because looking for alternatives, as am moving on .. So thought would share the bad experience .. Am aware voipcheap is provably franchise of larger company .. So am being careful not to find another poor service provider using same umbrella… Read Full Review
Written on: 30/08/2013 by c_London (1 review written)
I have been with these people for over 5 years, spent thousands of pounds, and as time passes, service worsens. First of all (but this is not new), calls are charged by the minute, of course always rounded up, and quite some calls never work and you still get charged. Customer service? Completely useless, never got any refund. More recently (a few years to a few months) they started introducing addition hidden charges which they regularly change without informing you: the service charge each… Read Full Review
Written on: 27/08/2013 by CanadianBC (1 review written)
I was subscribed to voipcheap since 2008 till last year when they blocked me. i cannot pay with my information anymore.So why did they blocked me i have no idea.I was paying with visa and paypal.they are kuku… Read Full Review
Written on: 05/05/2013
This company is rubbish, at least in the US!!! It used to work, but not anymore.I have had an account with them for several years, but last year I was not able to make any calls through this website. I contacted customer service for four month by now and there last response was: "get another phone number and it will work". Meanwhile, they don't provide refunds! What a scheme this company runs!… Read Full Review
Written on: 27/04/2013
j'apprécie vos service mais seulement depuis le 24 avril que j'avais effectué une recharge de 10 euros mais je ne parviens pas à effectuer les appels vers mes contacts, que dois-je faire ? Du reste je dois avouer que vos services sont vraiment impeccables je crois que je recommanderai beaucoup de mes amis à pouvoir souscrire pour bénéficier de vos services. c'est moins chers et viables; la qualité est vraiment excellente… Read Full Review
Written on: 23/11/2012 by MajorRipOff (1 review written)
They advertise text messages at 8 cents, don´t say how many letters and oftern charge 16 cents for a 70 character message including spaces - major rip-off! The calls have been ok because they´re free for my destinations, but there is a lot of noise and delay and often the program dials one call on top of another...far from good! I haven´t yet found a customer service contact number or e-mail and also pay 3 or 4 bucks more for the 10 buck package. Not good quality at all!… Read Full Review
Written on: 29/10/2011
I have been a happy voipcheap customer until recently. Noticed a charge of £8 on my bill for calling a non existing number '+222'. I contacted their support team only to be told that the charge was fair. I reply asking them to explain how a call to a non-existing number can be fair. I did not make the call nor did anyone in the household. it's been 2 weeks since I sent my last reply and no answer has been received from their support till today. customer service non-existent if you ask me. I… Read Full Review
Written on: 19/04/2011
No free phone calls, even they claim it is free, but for the first one monute only,I am being charged for calls that do not connect about 6 euro for three attemps. Left message to customer service, nobody ever got back to me, no problems solved, it is a ripped off… Read Full Review
Written on: 08/03/2011
Cheating b*stards. You are screwed if you have an issue with them. Customer service doesn't exit. Don't like to be rip off for this bunch of d*ckheads. NEVER SET-UP AN ACCOUNT WITH THEM, USE SKYPE IF POSSIBLE… Read Full Review
Written on: 03/03/2011 by Poppy21 (1 review written)
I have been with voipcheap for 3 years whilst living in France. It has been a superb service until recently, well January to be exact. I have always paid via my visa,but they have changed their payment systems so had to pay via 'moneybookers' who take £12 for a 10 euro credit! That was my first gripe. Then after depositing my well earned cash,voipcheap just gave me the 'unknown error' message when trying to make a call. Not a reliable service at the moment. No replies to several messages at… Read Full Review
Written on: 28/01/2011
WORST CUSTOMER SERVICE EVER
Voipcheap used to work well but since three weeks ago I'm not able to make a call.
I logged-in a service request to solve the issue and same copy and paste answer "reinstall the latest version"
I did it three time and the issue still there.
I wouldn't recommend it to anyone right now...you'll lose your 10 Euro credit… Read Full Review
Written on: 02/12/2010
I have been having several problems in conecting to their services using hardphones, and only their voipcheap softphone works.
Not even other softphones are working.
This started happenning a few days ago, I requested support, but had no feedback until now.
Wouldn't recommend it right now… Read Full Review
Written on: 23/11/2010
I am reviewing www.voipcheap.com
1. Their connection quality is poor. I either have trouble understanding the person on the other side or I get a delay and we both end up speaking at the same time, when both people speak at the same time no one hears the other. This was better for some months, but it is degrading again!!!
2. Their customer service center is almost nonexistent: I am being charged for calls that do not connect. I get this tone similar to the dial up Internet connection tone… Read Full Review
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