Guaranteed Rate Inc. Reviews - www.guaranteedrate.com

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★★☆☆☆
2.2 / 5
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Latest Reviews

★☆☆☆☆

“STILL GOING THROUGH HELL ~ STAY...”

Written on: 18/07/2014 by Flanaganks308 (1 review written)

We started the process in April. It took them weeks to send the list of what we needed to provide. Since giving the file of information, at least twice a week they require more. Our closing was suppose to be the first week of June, then we were suppse to close before July 4th, couldn't because again they needed more paperwork... That was already sent!!! We were approved until Monday. The funniest paperwork they asked for was my exes last year of bank statements!!!! Seriously??? Now they want us… Read Full Review

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★☆☆☆☆

“total waste of my time ”

Written on: 12/07/2014

was approved then disapproved was warned by local sales person in Miami about then should of listened… Read Full Review

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★★★★☆

“very professional ”

Written on: 16/05/2014 by Jalen39 (1 review written)

I SOLD A HOME BY OWNER ON 2013 I WAS WORKING WITH A BUYER WHO WAS SELF EMPLOYED MY BUYER WAS DENIED BY TWO LARGE FINANCIAL INSTITUTIONS I SUGGESTED THEY USE GUARANTEED RATE. THEY HANDLED THEIR MORTGAGE IN A PROFESSIONAL MANNER AND WAS ABLE TO SECURE A MORTGAGE FOR MY BUYERS IN 30 DAYS. THEY ABSOLUTELY KNOW THE BUSINESS AND HAVE TONS OF KNOWLEDGE AND EXPERIENCE… Read Full Review

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★★★★★

“Guaranteed Rate-Naperville, IL location THE BEST!”

Written on: 17/09/2013 by No1Chgomom (1 review written)

The PEOPLE are what makes Guaranteed Rate and I highly recommend the Naperville, IL office. I am a first time home buyer, not knowing anything, but the team I had working on my loan was the best! I could call anytime with any question and I had everything explained in plain english and then some. I was in underwriting less than 2 days! Most everything was email, which makes a working mother's life easier. My insurance company even commented on the "great team" I had working on my loan. My… Read Full Review

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★★★★★

“Purchase with ease”

Written on: 30/08/2013 by JasonJ1234 (1 review written)

I had a great experience with my home loan purchase with this company. In fact we got our closing done within 30 days without feeling any pain to do so… Read Full Review

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★☆☆☆☆

“We weren't on the buying side but had to give a review”

Written on: 08/08/2013

Guaranteed Rate had to have known that our buyer was not qualified for a loan on the home we were selling at least weeks in advance of closing. We were told the week of closing that Guaranteed Rate was waiting on additional credit information from our buyer and pushed to extend our closing date by 2 weeks. They claimed they had the wrong closing date all along but they didn't. They did not update their file with the new closing date that was given to them well in advance of the closing date… Read Full Review

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★☆☆☆☆

“My advice: stay away”

Written on: 28/05/2013

From someone with a background in underwriting, it's amateur hour at Guaranteed Rate. With emails so rife with both spelling and grammatical errors, I wonder about the credibility and professionalism of the underwriters and loan officers. Isn't client interaction and continued referral worth at least the two seconds it takes to run spellcheck? The underwriting policies are past the point of archaic, reminiscent of recessionary lending; they need to be extensively reviewed. Some of the… Read Full Review

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★☆☆☆☆

“No communication .. No follow-up .. No Customer Service”

Written on: 24/04/2013 by SteveNagrabski (1 review written)

The application process failed from the beginning when I couldn't bring up the online application to sign it. I sent a note to both the Mortgage Broker and the processing agent and I received no response for nearly 1 week .. and only after I requested that my application be withdrawn. I submitted much of the required documentation and never received a confirmation until I sent my application withdrawal request. The mortgage broker and processing agent was quick to apologize and offer excuses… Read Full Review

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★☆☆☆☆

“Horrible, Worst customer service , Terrible loan officer”

Written on: 24/03/2013

We started the refinance last year August 2011. Until last week we send so many times pay check stub and W2 etc.. They were keep asking documents because the lady was quit. At last they send someone for closing to our home and there were lot of mistake and we were about to loose $2000.The loan officer said he will fix the problem and send for closing. By the tome the file move to the fifth person it was Feb 22nd 2013 and she said the Rate Lock Expiration was 02/01/2013 and they send the email… Read Full Review

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★☆☆☆☆

“Horrible experience, unprofessional, zero customer dervice”

Written on: 08/02/2013 by ColleenK (1 review written)

It took three months to close a loan on a home purchase that was *easy*, handed to her on a platter. She had all of the paperwork needed from day 3, and made a mess of the process week after week until my husband and I had to ask our lawyer to finally intervene to get there attention. She lost digital files regularly and we had to resend emails with the attached files biweekly to her. She never took responsibility for her mistakes, but rather started each re-request for information with "You… Read Full Review

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★☆☆☆☆

“Expensive lesson learned!”

Written on: 21/01/2013

I was told my refinance would go through, no problem, so I gave the go ahead and was charged a $400 fee. And then nothing. A bad appraisal that has since been shown to be inaccurate, and MONTHS of waiting with little to no communication. So, basically, I have paid $400 for nothing but aggravation. I do not recommend Guaranteed Rate at all… Read Full Review

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★★★★★

“Closed in 2 weeks!”

Written on: 13/09/2012

We had a tight deadline and Guaranteed Rate was able to get us closed before we lost the deal on our short sale! They were able to lock us in at a very low rate. Would definatly work with them again if I buy another house or refinance!… Read Full Review

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★☆☆☆☆

“Had to go to different companyq”

Written on: 09/09/2012

The screwed up everything. After wasting three months with these peopleI walked away and went with another firm and closed in three weeks… Read Full Review

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★☆☆☆☆

“Don't even bother”

Written on: 05/08/2012

Guranteed Rate must be the worst company to do any business with. I contacted a mortgage rep in May and was quoted a very low interest rate for a purchase, so decided to go with them and submitted all documents, and a month later...nothing. After numerous phone calls I found out that the rep was fired and somebody else will be taking over my loan. All my documents were missing, including my tax returns and w-2s! So back to square one; different mortgage rep, a different quote with a much higher… Read Full Review

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★★★★★

“Refinancing Made Easy”

Written on: 26/01/2012

Excellent rate and excellent experience. The whole process took less than a month. Like many, do not like filling out forms, collecting information etc but Brian Salamon took care of everything and the closing process was a breeze. Recommended to a friend who switched from a broker he had used many times, and he came away with the same feeling--closed his deal soon after mine. This has to be no less than my 10th closing of a mortgage and the easiest of all. Just cannot think of a negative… Read Full Review

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★★★★★

“Great experience to work with Guaranteed Rate”

Written on: 02/11/2011 by linlin (1 review written)

It was a great experience to work with Guaranteed Rate. We closed the loan very quickly. The interest rate was low and we paid no closing cost. I will definitely work and recommend Guaranteed Rate. I worked with Mrs. Hong Geng before and I heard about Guaranteed Rate through her… Read Full Review

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★☆☆☆☆

“Don't Communicate at all”

Written on: 26/10/2011

One of the largest nightmares in my life came from this company. I started my process with them in May of 2011. In October 2011, I was told they could not process my mortgage. Extremely poor on communications. Multiple emails and phone calls were required weekly to get meaningless status that was never true. I was told so many lies reagrding the status that it became comical that they could continue to feed me false statements and go home and sleep at night. I actually found out from my current… Read Full Review

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★★★★★

“Ideal experience”

Written on: 29/09/2011 by yorknh (1 review written)

I recently refinanced with Guaranteed Rate and I couldn't be happier with the process or the results. I dealt with Savvas Fatfetsidis who was friendly, efficient, and effective. He sought out multiple options including some that I didn't initially qualify for, but after taking the necessary actions I ultimately did. A specific example is that my credit rating came in 1 point below a level that would qualify me for better rates. Savvas suggested that if I paid a specific amount to reduce my… Read Full Review

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★☆☆☆☆

“I chose Guaranteed Rate last Summer because they had...”

Written on: 01/02/2011

I chose Guaranteed Rate last Summer because they had great rates, low fees, and initially were quick to respond. After I entered into a contract with the seller, the inexperienced and rude rep and his manager bungled up paperwork on numerous occasions which delayed our closing and caused a great deal of frustration. We had to file for an extension with the seller twice and could have easily lost the property. These guys are unprofessional and do not deserve anyone's business. STAY AWAY!!!… Read Full Review

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★★★★★

“Dan Sidenberg did an excellent job handling my...”

Written on: 26/01/2011

Dan Sidenberg did an excellent job handling my mortgage. This is the second one Dan has done for me and in both cases he was professional and his effort were exemplary. We closed on time and had absolutely no problems at closing. I give him my highest recommendation!… Read Full Review

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