Guaranteed Rate Inc. Reviews - www.guaranteedrate.com

★★☆☆☆
2.4 / 5
45
36% of users recommend this
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Latest Reviews

★★★★★

“Fantastic Digital Mortgage Process!”

Written on: 27/08/2015 by Whitney279 (1 review written)

Guaranteed Rate has a new Digital Mortgage platform which is so awesome. I was able to apply online, pull my own credit report, upload my documents securely through the website and track my loan through the entire process. The process was seamless and their team worked together to make my experience with them wonderful. And their rates are super competitive! My loan officer was so knowledgeable and great to work with! I would highly recommend her!… Read Full Review

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★☆☆☆☆

“Insurance department is absolutely incompentent”

Written on: 17/08/2015 by Alyvia86 (1 review written)

After five times submitting the same documents, they still don't have it registered and sent me a bill for insurance coverage. The time it takes and staying on hold for long periods of time and the bad service makes it too much. I wish they would sell my loan to a compentent company. The last time, they sent me a notice on 8/11 that they were taking out insurance on my behalf and on 8/10 a letter saying it was cancelled. What a joke. Don't ever use this company, you will regret it… Read Full Review

Guaranteedrate's Comment

Written on: 18/08/2015

We are very sorry to hear about your recent experience. In order to fully investigate and resolve this situation, we will need some additional information from you. I encourage you to contact the Customer Care Team and provide us with your name and loan number. We look forward to hearing from you!

Sincerely,

Stephanie Blake
Customer Success Manager

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★☆☆☆☆

“Loan Officer Deception and NO Responsibility”

Written on: 21/05/2015 by Cantwells (1 review written)

Used Guaranteed Rate to purchase my first home. Before first payment was due I tried to set up a bi-weekly payment plan. The loan officer, told me there would be NO FEES but to hold off until the first couple payments were made. Trusting him, I did just that. Before first payment came due, my loan was sold to another company that wants to charge a fee for the same service. Speaking with him the GR Loan Officer regarding the matter, he denies ever telling me such information. He then… Read Full Review

Guaranteedrate's Response to Cantwells's Review

Written on: 27/05/2015

Truly sorry about the frustration you're experiencing with the servicing of your loan. We'd love an opportunity to make things right. If you could reach out to us we can start the process.

In the meantime, we're going to attempt to reach out to you proactively, using what little information we have about you (reviewer name).

All the Best!

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★★★★★

“Worry Free Lending!”

Written on: 02/01/2015 by Fraserxt499 (1 review written)

Could not have gone smoother. I was a first time home buyer and my loan officer and her team helped walk me through the entire process. They were always available to talk if I had any questions and my closing was very quick. Being able to turn in documents online was really convenient. Plus I got a great rate!… Read Full Review

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★★★★★

“Guaranteed Rate - such a breeze”

Written on: 02/01/2015 by RoryFournier (1 review written)

I have NEVER worked with a lender so responsive to my needs. if I had a question, they had already anticipated it. My closing went smoothly, and quickly, no issues whatsoever. Timely, knowledgeable, an employee was always available for me… Read Full Review

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★☆☆☆☆

“STILL GOING THROUGH HELL ~ STAY...”

Written on: 18/07/2014 by Flanaganks308 (1 review written)

We started the process in April. It took them weeks to send the list of what we needed to provide. Since giving the file of information, at least twice a week they require more. Our closing was suppose to be the first week of June, then we were suppse to close before July 4th, couldn't because again they needed more paperwork... That was already sent!!! We were approved until Monday. The funniest paperwork they asked for was my exes last year of bank statements!!!! Seriously??? Now they want us… Read Full Review

Guaranteedratecustomercare's Comment

Written on: 02/01/2015

Hi, I represent Guaranteed Rate. We're sorry about the delayed response and the dissatisfaction you experienced with your loan process. I can assure you that the overwhelming majority of our customers have a delightful experience and plan on using our services again (we have 96% satisfaction rating and 77% would absolutely refer us to their most trusted friends and colleagues).

If you like to discuss your concerns, please contact our Customer Care team.

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Benstatesolivier's Comment

Written on: 22/05/2015

I love the heartless automated response. RRRRREEEEAAAALLLLL assuring.

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★☆☆☆☆

“total waste of my time ”

Written on: 12/07/2014

was approved then disapproved was warned by local sales person in Miami about then should of listened… Read Full Review

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★★★★☆

“very professional ”

Written on: 16/05/2014 by Jalen39 (1 review written)

I SOLD A HOME BY OWNER ON 2013 I WAS WORKING WITH A BUYER WHO WAS SELF EMPLOYED MY BUYER WAS DENIED BY TWO LARGE FINANCIAL INSTITUTIONS I SUGGESTED THEY USE GUARANTEED RATE. THEY HANDLED THEIR MORTGAGE IN A PROFESSIONAL MANNER AND WAS ABLE TO SECURE A MORTGAGE FOR MY BUYERS IN 30 DAYS. THEY ABSOLUTELY KNOW THE BUSINESS AND HAVE TONS OF KNOWLEDGE AND EXPERIENCE… Read Full Review

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★★★★★

“Guaranteed Rate-Naperville, IL location THE BEST!”

Written on: 17/09/2013 by No1Chgomom (1 review written)

The PEOPLE are what makes Guaranteed Rate and I highly recommend the Naperville, IL office. I am a first time home buyer, not knowing anything, but the team I had working on my loan was the best! I could call anytime with any question and I had everything explained in plain english and then some. I was in underwriting less than 2 days! Most everything was email, which makes a working mother's life easier. My insurance company even commented on the "great team" I had working on my loan. My… Read Full Review

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★★★★★

“Purchase with ease”

Written on: 30/08/2013 by JasonJ1234 (1 review written)

I had a great experience with my home loan purchase with this company. In fact we got our closing done within 30 days without feeling any pain to do so… Read Full Review

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★☆☆☆☆

“We weren't on the buying side but had to give a review”

Written on: 08/08/2013

Guaranteed Rate had to have known that our buyer was not qualified for a loan on the home we were selling at least weeks in advance of closing. We were told the week of closing that Guaranteed Rate was waiting on additional credit information from our buyer and pushed to extend our closing date by 2 weeks. They claimed they had the wrong closing date all along but they didn't. They did not update their file with the new closing date that was given to them well in advance of the closing date… Read Full Review

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★☆☆☆☆

“My advice: stay away”

Written on: 28/05/2013

From someone with a background in underwriting, it's amateur hour at Guaranteed Rate. With emails so rife with both spelling and grammatical errors, I wonder about the credibility and professionalism of the underwriters and loan officers. Isn't client interaction and continued referral worth at least the two seconds it takes to run spellcheck? The underwriting policies are past the point of archaic, reminiscent of recessionary lending; they need to be extensively reviewed. Some of the… Read Full Review

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★☆☆☆☆

“No communication .. No follow-up .. No Customer Service”

Written on: 24/04/2013 by SteveNagrabski (1 review written)

The application process failed from the beginning when I couldn't bring up the online application to sign it. I sent a note to both the Mortgage Broker and the processing agent and I received no response for nearly 1 week .. and only after I requested that my application be withdrawn. I submitted much of the required documentation and never received a confirmation until I sent my application withdrawal request. The mortgage broker and processing agent was quick to apologize and offer excuses… Read Full Review

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★☆☆☆☆

“Horrible, Worst customer service , Terrible loan officer”

Written on: 24/03/2013

We started the refinance last year August 2011. Until last week we send so many times pay check stub and W2 etc.. They were keep asking documents because the lady was quit. At last they send someone for closing to our home and there were lot of mistake and we were about to loose $2000.The loan officer said he will fix the problem and send for closing. By the tome the file move to the fifth person it was Feb 22nd 2013 and she said the Rate Lock Expiration was 02/01/2013 and they send the email… Read Full Review

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★☆☆☆☆

“Horrible experience, unprofessional, zero customer dervice”

Written on: 08/02/2013 by ColleenK (1 review written)

It took three months to close a loan on a home purchase that was *easy*, handed to her on a platter. She had all of the paperwork needed from day 3, and made a mess of the process week after week until my husband and I had to ask our lawyer to finally intervene to get there attention. She lost digital files regularly and we had to resend emails with the attached files biweekly to her. She never took responsibility for her mistakes, but rather started each re-request for information with "You… Read Full Review

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★☆☆☆☆

“Expensive lesson learned!”

Written on: 21/01/2013

I was told my refinance would go through, no problem, so I gave the go ahead and was charged a $400 fee. And then nothing. A bad appraisal that has since been shown to be inaccurate, and MONTHS of waiting with little to no communication. So, basically, I have paid $400 for nothing but aggravation. I do not recommend Guaranteed Rate at all… Read Full Review

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★★★★★

“Closed in 2 weeks!”

Written on: 13/09/2012

We had a tight deadline and Guaranteed Rate was able to get us closed before we lost the deal on our short sale! They were able to lock us in at a very low rate. Would definatly work with them again if I buy another house or refinance!… Read Full Review

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★☆☆☆☆

“Had to go to different companyq”

Written on: 09/09/2012

The screwed up everything. After wasting three months with these peopleI walked away and went with another firm and closed in three weeks… Read Full Review

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★☆☆☆☆

“Don't even bother”

Written on: 05/08/2012

Guranteed Rate must be the worst company to do any business with. I contacted a mortgage rep in May and was quoted a very low interest rate for a purchase, so decided to go with them and submitted all documents, and a month later...nothing. After numerous phone calls I found out that the rep was fired and somebody else will be taking over my loan. All my documents were missing, including my tax returns and w-2s! So back to square one; different mortgage rep, a different quote with a much higher… Read Full Review

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★★★★★

“Refinancing Made Easy”

Written on: 26/01/2012

Excellent rate and excellent experience. The whole process took less than a month. Like many, do not like filling out forms, collecting information etc but Brian Salamon took care of everything and the closing process was a breeze. Recommended to a friend who switched from a broker he had used many times, and he came away with the same feeling--closed his deal soon after mine. This has to be no less than my 10th closing of a mortgage and the easiest of all. Just cannot think of a negative… Read Full Review

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