UK Soccer Shop Reviews - www.uksoccershop.com

★★☆☆☆
2.1 / 5
30% of users recommend this
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★☆☆☆☆

“Very poor customer service”

Written on: 16/12/2014 by Polaris12345 (1 review written)

Despite sending a number of e mails they do not respond to any issues . I ordered items in November and one item was missing that was on back order. I cannot contact them to get this resolved or get a refund. Would recommend not dealing with this company … Read Full Review

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★☆☆☆☆

“Order never came. Refund never sent. $150 gone!!”

Written on: 26/02/2014

It was nearly a month before I received a reply to my initial email regarding my shipment status; it was never delivered after two months. It was nearly two months after that before I was told I that I would receive a full refund. However, the refund never came and continued attempts to get a hold of the company (specifically a "Biju Peter") have remained unsuccessful. They stopped all communications with me after they stated they would refund my money for the order. 9 months after I initially… Read Full Review

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★☆☆☆☆

“AVOID!!!!”

Written on: 21/11/2013

Ordered football shirt for my little boy. Rec'd wrong size shirt which had been printed - returned shirt to be replaced. Over one year and about 50 emails later ('company owner' got more and more abusive in tone), I have no shirt and no refund. Considered taking legal action but the cost would not make it worth while. This is what he relies on when not fulfilling order or issuing refunds. It is basic theft. Please DO NOT use this company. … Read Full Review

Emmajane1's Comment

Written on: 17/12/2013

Gutted after reading these reviews . Placed an order only to find out today 3 weeks after order it is not in stock. Was Xmas prezzies. Now worried wont get my money back. Can find a phone no either.

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Bens1969's Comment

Written on: 17/12/2013

I had the same problem with regard to the phone number, there is no way to contact other than e-mail. To be honest that was unsuccessful as you will have gathered from my review. I am hoping that people will read the reviews before they purchase, which is why I took the time to write it. If I had unlimited funds to take him to court I would do it in a shot, but I can't take the chance that I would come away worse off both financially & with my stress levels through the roof! It's a disgrace that he is allowed to carry on trading. I am sorry you are now in this position. I do hope you have more success than I did & do get your money refunded.

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Tommycell's Comment

Written on: 29/05/2014

have you eventually been refunded?

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Bens1969's Comment

Written on: 29/05/2014

No refund ever rec'd. As I said in the earlier post, if I could afford to take the chance on court proceedings I would, but feel it may be throwing good money after bad. It makes my blood boil that he is still trading & probably still treating customer in the same way. Hope you haven't fallen foul of this 'company' too.

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Trevorhan's Comment

Written on: 01/01/2014

I also had very abusive phone calls from the 'owner' after posting a review on here. He then emailed to apologise for his acttions, but to be honest I was so shocked by his tone, language and threatening manner that I would NEVER use this company again.

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★☆☆☆☆

“DON'T BUY FROM THIS SELLER! ”

Written on: 09/09/2013 by ZetaR (1 review written)

It’s been over 3 months and I have not received the merchandise I ordered and the seller has not refunded my money, although, I have an email from them asking me to submit a refund request through paypal…..5 requests later, no refund and no merchandise. Every review site I have come across labels them as such. STAY AWAY!!! DON’T BECOME A VICTIM. They are a horrible site and should be stopped. I’ve reported them to the Internet Crime Complaint Center and if you’ve been victimized, you… Read Full Review

Zetar's Response to ZetaR's Review

Written on: 15/09/2013

This is an update to my original posting.

I received an email from UKsoccershop yesterday, 9/13/13. A refund was issued for the full amount. Apparently, there was a mix up with the order and my account. They were apologetic and seemed genuinely interested in repairing the trust that was broken between us. I am happy that I was able to resolve this issue with them.

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★☆☆☆☆

“Appalling service - avoid”

Written on: 08/09/2013

I placed an order for a couple of items that were intended for my son's birthday.The transaction went through PayPal with no problems.A few days later a package turned up containing a single item that I hadn't even ordered! I emailed the company to ask where my missing items were and how to return the incorrect item - no response. In fact, my first email bounced after a few days so I tried an alternative contact - no response. I tried ringing the help line - the phone just rang continuously. I… Read Full Review

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★☆☆☆☆

“Paid £46.25 and nothing ever received!!! Terrible...”

Written on: 15/07/2013 by Slats30 (1 review written)

As per many many other customers I have been ripped off and the football kit has never been posted! They do not have a phone contact that works and the web chat is never on. A guy called Biju Peter sends automated emails but nothing gets resolved. Please stay away from this company if you don't want to lose your money. I have reported them to trading standards but I believe lots of other people have and they are still allowed to operate. My advice steer well clear!!!!!!!… Read Full Review

Zetar's Response to Slats30's Review

Written on: 11/09/2013

I agree! Buyers beware. It's been more than 3 months and i have not received the order i placed and they probably the same douchbag, won't issue a refund. Stay clear from them.

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Zetar's reply to Zetar's Comment

Written on: 11/09/2013

This is a correction to my response above. I've communicated via email with [names removed], they are probably the same people. They are liars! Stay away from them.

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Belaroma's Response to Slats30's Review

Written on: 10/01/2014

I have the same experience with you...paid for about 100 pauds but never receive my items...the owner agreed to refund but never receive the money...what a cheating website!

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Slats30's reply to Belaroma's Comment

Written on: 10/01/2014

Keep on and on at them I received my refund after threatening to take them to the small claims court but took a while . Good luck, I would never use them again!

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★☆☆☆☆

“Took my money, never received item, never provided...”

Written on: 11/07/2013 by folano (1 review written)

Took my money, never received item, never provided proof that item was sent, had to get money back from credit card company, I would avoid this business… Read Full Review

Zetar's Response to folano's Review

Written on: 11/09/2013

I agree. They are a horrible online seller. Stay clear from them!

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★☆☆☆☆

“It is completely rubbish”

Written on: 25/05/2013 by zikeyrus (1 review written)

You may order from them if you have a lot of money and you are stupid.I am waiting for my products 3 Months pass and i have nothing even replies to my mails and tickets… Read Full Review

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★☆☆☆☆

“Worse service ever ”

Written on: 17/04/2013 by MarkPD (1 review written)

This company is by far the worst and most inefficient company I have ever dealt with. I placed an order for a training top, a mug and an iPhone cover for my phone. The mug never arrived, the iPhone cover was a sticker not an iPhone cover like I had ordered. After 5 months I am still waiting on my mug, I have emailed numerous times often with no response. This company was happy to take my money for the items but have failed to deliver, 1 out of 3 items were correct with 1 item not even being… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 15/11/2012 by lsearle15 (1 review written)

We purchaseds a spurs shirt, it said in stock. We paid extra for 24 hour delivery. A week later no shirt, called them, no one available. Emails back said its on its way. 4 weeks later no shirt and threats when I tried to take it further. They advised me to speak to their "friend" at trading standards. I then went to my bank and got a chargeback on fraud for refund… Read Full Review

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★☆☆☆☆

“Advertised discount that never appeared”

Written on: 21/10/2011

I ordered a football shirt for my nephew from this site. It was quite expensive but the website stated that there was a 10% discount on all orders placed before midnight. When I went through checkout I couldn't see the 10% discount applied but time was short so I processed the order and also sent an email to the company saying that the discount wasn't applied. I eventually received a reply stating that the advertised price already included the 10% discount!! I emailed back to say that the… Read Full Review

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★☆☆☆☆

“worst merchant ever encountered”

Written on: 13/10/2011

bought 4 items in early sept, arrived 3 weeks later, one jersey had no sleeve patch... they then took forever to respond to my email inquiring, and gave short, wholly unhelpful responses... they agreed to refund cost of badge and 10% as compensation, but it was all lip-service because to-date, 3 weeks later, no sign of any refund despite repeated chasers... they are either wholly incompetent or flat out trying to fleece consumers... either way, the worst ever merchants i've ever encountered… Read Full Review

Guest's Comment

Written on: 28/10/2011

i totally agree, im still trying to get a refund from 11 months ago as did not recieve my 2 items, they say they have given a refund but ive yet to see it, over $80 worth! im still fighting but its hard living in Australia... but i wont give up. They are wholly incompetent and they are just out to fleece their customers. If any one can help me could you please email me at yvette.rout at bigpond.com thankyou!

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★☆☆☆☆

“Received wrong item, no response from UK Soccer Shop, ”

Written on: 19/09/2011 by etih (1 review written)

I ordered a jersey from UK Soccer Shop and received the wrong jersey. Their website says they shipped the right jersey but they did not. No packing slip, no phone number and the company does not respond to the emails I have sent. Right now I am out $170 including return shipping with no jersey. This company has no customer service and even if you are desparate for a shirt that you think they only carry, keep looking and find another company that can actually get you the product and not… Read Full Review

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★☆☆☆☆

“Dishonest, Unethical, Ripoff”

Written on: 30/08/2011

Took the money immediately for the sale of a product they didn't have. Stalled us on the availability of the stock. Lied about sending the product. Completely unethical. Not interested in refunding the money they took from us. We're still waiting for a delivery 60 days later. Always Google search and review the vendor before trusting them and placing an order… Read Full Review

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★☆☆☆☆

“Absolutely terrible rip off merchants”

Written on: 11/08/2011 by kylied_81 (1 review written)

My husband bought 3 items from this seller, they posted it fast, but was not the item shown in the picture on their website, so we returned the item and waited and waited for a refund. Eventually they gave us a refund for 2 items (minus their postage costs)once I said I would make a complaint to Consumer Direct, but they said they never received the pants (they were sent in the same parcel with the jacket and they received the jacket!) so we didn't get a refund from them for that. If you have a… Read Full Review

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★☆☆☆☆

“awful awful service”

Written on: 21/07/2011

been waiting 2 weeks for a shirt, decided to chase it up, apparently my account doesnt exist. have been told my order will be shipped next week but v dissapointed so far and dont really trust them at all, would definately suggest people to steer clear of this website!!!!!!!… Read Full Review

Averyupsetcustomer's Comment

Written on: 09/01/2012

contact South Lanarkshire Council Trading Standard and report this merchant. They have a Home Authority Agreement in place and UK soccer shop because of their location comes under their jurisdiction. If all of us write in, South Lanarkshire Trading Standard will have enough evidence of take effective action again UK Soccer Shop

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★☆☆☆☆

“Worst customer service and delivery in the world... I...”

Written on: 06/05/2011

Worst customer service and delivery in the world... I ordered a couple of football shirts with personalised lettering, and they forgot to send me a number for one of the shirts. When I contacted them, they took forever to reply, were extremely rude and cheeky, and never ended up sending the missing number.

Please save yourself the hassle and find another website. There are plenty of better and friendlier companies out there - ones who actually value their customers… Read Full Review

Guest's Comment

Written on: 28/07/2011

couldnt agree more, i put a review on here along similar lines then got an email from reviewcentre saying that someone at uksoccershop had complained or something and now theyve taken it off!!!!!!!! so i will repost here the important point, dont use this website, cowboys real cowboys

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Zetar's Comment

Written on: 13/09/2013

They are horrible! It’s been over 3 months and I don’t have the items I ordered and they are refusing to give me a refund. STAY AWAY!!!

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Averyupsetcustomer's Comment

Written on: 09/01/2012

contact South Lanarkshire Council Trading Standard and report this merchant. Contact Grant.Baisley@southlanarkshire.gsx.gov.uk
they have a Home Authority Agreement in place and UK soccer shop because of their location comes under their jurisdiction. If all of us write in, South Lanarkshire Trading Standard will have enough evidence of take effective action again UK Soccer Shop

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Zetar's Comment

Written on: 13/09/2013

Thanks....I will email them today!

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Kylied_81's Comment

Written on: 12/08/2011

My husband bought 3 items from this seller, they posted it fast, but was not the item shown in the picture on their website (fake prime mark quality), so we returned the item and waited and waited for a refund. Eventually they gave us a refund for 2 items (minus their postage costs)once I said I would make a complaint to Consumer Direct, but they said they never received the pants (utter lie as they were sent in the same parcel with the jacket and they received the jacket!) so we didn’t get a refund from them for that.
If you have a complaint and they haven’t done the right thing, make it official at
https://ssl.datamotion.com/form.aspx?co=893&frm=complainform&ri=NW&to=advice
If there is enough compaints of them not doing the correct thing, there will be an investigation and hopefully other people won’t suffer like we have!

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★☆☆☆☆

“Placed an order on June 6th 2010 and still haven't...”

Written on: 16/04/2011

Placed an order on June 6th 2010 and still haven't received my order nor money refund as promised. Send them several reminders without any response. I hope I get my money refund as promised by uksoccershop soon!… Read Full Review

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★☆☆☆☆

“I ordered an Atletico polo shirt in black, size large....”

Written on: 05/04/2011

I ordered an Atletico polo shirt in black, size large. A blue medium one turned up. When I emailed UKSoccershop, it turned out that they don't have any poloshirts, nor anything else in that price range. They really need to amend their website as it is very inaccurate… Read Full Review

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