None existent customer service, took nearly 3 weeks to arrive despite paying extra for fast delivery, the shirt quality is terrible and is a poor fit. They do not even accept refunds. Avoid!!

Purchased 2 items from them on April 19th 2020, Polo shirt and a VFL Wolfsburg kid's jersey for my son's bday, he loves Volkswagen cause I drive one. The package changed shipping vendors twice and the overused shipping delay tactic due to COVID-19 pandemic. I say that because a lot of companies are using it as an excuse for sub par service with no accountability whatsoever. Here it's June 9th after submitting multiple complaints to both Norsk Global and USPS, I have finally received my order to my surprise there is no VW logo on the jersey. The logo is displayed clearly on the item for sale on the website. Screw this company! Now that I look at it, it looks so fake from China and not even worth the price of shipping and definitely not worth the wait.

I placed an order for a jersey on a Monday, only wanted a name on the back and sent it in online. A day later one guy asks me what the text I wanted on the jersey was because their system wasn’t working properly. I replied and over the next 2 days had 2 different people asking me again. I replied and asked for a refund for the 1-2 day shipping I chose since I was not receiving it by Wednesday, but a guy told me it wasn’t a system error but my order was complicated because I ordered a name and not a number…really? So I sent him the email another employee sent me saying it was a system error and he never replied. Shame on him. Basic customer service: There is a reason I chose expedited shipping and uksoccershop admitted to a system error. I’m only asking for a refund of the shipping difference since I am asking for a service that is simply not being provided.

Ordered from this awful site £150 of football jerseys for a mental health hospital. Got an email from a guy who said the item was out of stock yet they still TOOK PAYMENT! Spent 2 further days ebing groomed by this friendly guy into thinking he could help me with another order, yet again we paid and he replied stating out of stock. Still awaiting refund.... . I am now going to make it my mission to shut this site down! DO NOT USE! All good reviews on here are written by the site do not believe a word of it!

I ordered a football jersey and paid extra for 1-2 day shipping. The product arrived 7days later. The jersey was worn once and I noticed the letters were coming off. It hasn't even been washed yet. Horrible quality. I wrote to UK soccer shop as you can't call them. They are taking no responsibility. They said they shipped within 2 days due to the shirt needing to be printed. I called DHL and was told that the item was shipped economy 5-7 day shipping) not priority (1-2 day) as I had been told by UK soccer shop. I sent photos of the shirt to them showing the letters flapping off the shirt and asked for a new one to be sent. They are refusing. They will not even pay for the international shipping for the shirt to be returned and examined by them. I wasted more than 100 dollars on this item. I would never use this company again. Most frustrating is that they won't speak to you. A different representative responds to my emails. No one is honoring my request for a manager or a phone call.

I've ordered 9 articles and I get nothing at all, I'm currently complaining to paypal to get refunded. I just can't believe how they can get an online payment gateway Look at their website, there is no phone number or live chat, this is because they will not answer you when a problem happens. The ticketing system send you an automatic response but nothing else.

Ordered football shirt for my little boy. Rec'd wrong size shirt which had been printed - returned shirt to be replaced. Over one year and about 50 emails later ('company owner' got more and more abusive in tone), I have no shirt and no refund. Considered taking legal action but the cost would not make it worth while. This is what he relies on when not fulfilling order or issuing refunds. It is basic theft. Please DO NOT use this company.

I placed an order for a couple of items that were intended for my son's birthday.The transaction went through PayPal with no problems.A few days later a package turned up containing a single item that I hadn't even ordered! I emailed the company to ask where my missing items were and how to return the incorrect item - no response. In fact, my first email bounced after a few days so I tried an alternative contact - no response. I tried ringing the help line - the phone just rang continuously. I was able to find a second number off the website but once again nobody picked up. Having spent several days emailing and phoning I decided enough was enough and contacted my credit card provider and PayPal, both of whom are now trying to contact UKsoccer shop. My advice is simple - don't use this company. If you have and have also got stung, remember that this is a web based operation that survives using transactions executed through PayPal. If PayPal can be convinced to stop allowing this merchant to collect payments, this business will fold. And one final thing, if you look the company address up via google earth you will see that they operate out of a domestic premises in Hamilton.DO NOT BUY FROM THIS OUTFIT.

I ordered a Rooney Kit and a goalkeeper shirt for my son's birthday in May 2010 and I am still waiting. The only thing I received was the Rooney shirt which I got in mid June. On various occasions I have asked for updates and then just asked for my money to be refunded if they couldn't supply the items but have never had any response (that is until I mentioned I was going to contact Trading Standards and they responded within 2 hours to say my refund was being processed). That was 2 weeks ago and still no refund. If I had seen the reviews on this site I would not have ordered from them. The website makes the company look professional but it certainly isn't and they should not be trading if they can't deliver what they promise.

Ordered some football clothing on April 25th, still waiting!!!!! Despite numerous e mails and even a promise that it was sent out on 7th May and then after that told the printing hadn't even been done!!!!!!! I am taking this company to Trading Standards now and anyone who wishes to add their comments, please let me know.
Incidentally they took £185.00 out of my account for these items on 25th April, wish they were as speedy with their service as they are for taking your cash!!!!!!
If I could have gave them a minus star for the customer service I certainly would have and agree with the previous reviewer that you are indeed treat that dirt. DO NOT GET INVOLVED WITH THESE PEOPLE!!!!

Just don't order from these people. Shocking customer service and treated with utter contempt. Ordered a shirt to arrive for the world cup - it's now 5 weeks later and I don't have my shirt and the world cup has started! Apparently the problem is the 'printing'?!? Don't understand why they advertise products which clearly they don't have in stock. Offered to send me the shirt without printing but would not refund the difference in cost because I the order was specifically for me! Shocking!!

Honestly, use another site.