UK Soccer Shop Reviews - www.uksoccershop.com

★★★☆☆
2.6 / 5
32
42% of users recommend this
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★☆☆☆☆

“Unethical, terrible customer service”

Written on: 24/05/2016 by McGee123 (1 review written)

Ordered from this awful site £150 of football jerseys for a mental health hospital. Got an email from a guy who said the item was out of stock yet they still TOOK PAYMENT! Spent 2 further days ebing groomed by this friendly guy into thinking he could help me with another order, yet again we paid and he replied stating out of stock. Still awaiting refund.... . I am now going to make it my mission to shut this site down! DO NOT USE! All good reviews on here are written by the site do not… Read Full Review

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★☆☆☆☆

“Horrible customer service horrible quality. ”

Written on: 11/12/2015 by Lmprimich (1 review written)

I ordered a football jersey and paid extra for 1-2 day shipping. The product arrived 7days later. The jersey was worn once and I noticed the letters were coming off. It hasn't even been washed yet. Horrible quality. I wrote to UK soccer shop as you can't call them. They are taking no responsibility. They said they shipped within 2 days due to the shirt needing to be printed. I called DHL and was told that the item was shipped economy 5-7 day shipping) not priority (1-2 day) as I had been told… Read Full Review

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★☆☆☆☆

“I've ordered 9 articles and I get nothing at all, I'm...”

Written on: 17/09/2015 by Samir201 (1 review written)

I've ordered 9 articles and I get nothing at all, I'm currently complaining to paypal to get refunded. I just can't believe how they can get an online payment gateway Look at their website, there is no phone number or live chat, this is because they will not answer you when a problem happens. The ticketing system send you an automatic response but nothing else. … Read Full Review

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★☆☆☆☆

“Terrible serivce, Item not received, customer service...”

Written on: 24/03/2015 by b2bs2014 (1 review written)

Ordered a polo shirt over nearly 4 weeks ago. Item has not been received and despite the advertising of them sending everything by either royal mail signed for or special delivery, the company is unwilling to send me the tracking number for the item. They are also unwilling to refund me for the non receipt. All in all a terrible company and I am out of pocket as a result of stupidly using them. Do yourselves a favour and use a proper reputable company to buy these items… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 16/12/2014 by Polaris12345 (1 review written)

Despite sending a number of e mails they do not respond to any issues . I ordered items in November and one item was missing that was on back order. I cannot contact them to get this resolved or get a refund. Would recommend not dealing with this company … Read Full Review

Adeannebaker's Response to Polaris12345's Review

Written on: 09/01/2015

I totally agree do not use this company I have been waiting for a full refund for over a month now-please do not trust this company - thank you

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★☆☆☆☆

“AVOID!!!!”

Written on: 21/11/2013

Ordered football shirt for my little boy. Rec'd wrong size shirt which had been printed - returned shirt to be replaced. Over one year and about 50 emails later ('company owner' got more and more abusive in tone), I have no shirt and no refund. Considered taking legal action but the cost would not make it worth while. This is what he relies on when not fulfilling order or issuing refunds. It is basic theft. Please DO NOT use this company. … Read Full Review

Emmajane1's Comment

Written on: 17/12/2013

Gutted after reading these reviews . Placed an order only to find out today 3 weeks after order it is not in stock. Was Xmas prezzies. Now worried wont get my money back. Can find a phone no either.

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Bens1969's Comment

Written on: 17/12/2013

I had the same problem with regard to the phone number, there is no way to contact other than e-mail. To be honest that was unsuccessful as you will have gathered from my review. I am hoping that people will read the reviews before they purchase, which is why I took the time to write it. If I had unlimited funds to take him to court I would do it in a shot, but I can't take the chance that I would come away worse off both financially & with my stress levels through the roof! It's a disgrace that he is allowed to carry on trading. I am sorry you are now in this position. I do hope you have more success than I did & do get your money refunded.

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Tommycell's Comment

Written on: 29/05/2014

have you eventually been refunded?

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Bens1969's Comment

Written on: 29/05/2014

No refund ever rec'd. As I said in the earlier post, if I could afford to take the chance on court proceedings I would, but feel it may be throwing good money after bad. It makes my blood boil that he is still trading & probably still treating customer in the same way. Hope you haven't fallen foul of this 'company' too.

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Trevorhan's Comment

Written on: 01/01/2014

I also had very abusive phone calls from the 'owner' after posting a review on here. He then emailed to apologise for his acttions, but to be honest I was so shocked by his tone, language and threatening manner that I would NEVER use this company again.

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★☆☆☆☆

“DON'T BUY FROM THIS SELLER! ”

Written on: 09/09/2013 by ZetaR (1 review written)

It’s been over 3 months and I have not received the merchandise I ordered and the seller has not refunded my money, although, I have an email from them asking me to submit a refund request through paypal…..5 requests later, no refund and no merchandise. Every review site I have come across labels them as such. STAY AWAY!!! DON’T BECOME A VICTIM. They are a horrible site and should be stopped. I’ve reported them to the Internet Crime Complaint Center and if you’ve been victimized, you… Read Full Review

Zetar's Response to ZetaR's Review

Written on: 15/09/2013

This is an update to my original posting.

I received an email from UKsoccershop yesterday, 9/13/13. A refund was issued for the full amount. Apparently, there was a mix up with the order and my account. They were apologetic and seemed genuinely interested in repairing the trust that was broken between us. I am happy that I was able to resolve this issue with them.

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★☆☆☆☆

“Appalling service - avoid”

Written on: 08/09/2013

I placed an order for a couple of items that were intended for my son's birthday.The transaction went through PayPal with no problems.A few days later a package turned up containing a single item that I hadn't even ordered! I emailed the company to ask where my missing items were and how to return the incorrect item - no response. In fact, my first email bounced after a few days so I tried an alternative contact - no response. I tried ringing the help line - the phone just rang continuously. I… Read Full Review

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★☆☆☆☆

“Paid £46.25 and nothing ever received!!! Terrible...”

Written on: 15/07/2013 by Slats30 (1 review written)

As per many many other customers I have been ripped off and the football kit has never been posted! They do not have a phone contact that works and the web chat is never on. A guy called Biju Peter sends automated emails but nothing gets resolved. Please stay away from this company if you don't want to lose your money. I have reported them to trading standards but I believe lots of other people have and they are still allowed to operate. My advice steer well clear!!!!!!!… Read Full Review

Zetar's Response to Slats30's Review

Written on: 11/09/2013

I agree! Buyers beware. It's been more than 3 months and i have not received the order i placed and they probably the same douchbag, won't issue a refund. Stay clear from them.

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Zetar's reply to Zetar's Comment

Written on: 11/09/2013

This is a correction to my response above. I've communicated via email with [names removed], they are probably the same people. They are liars! Stay away from them.

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Belaroma's Response to Slats30's Review

Written on: 10/01/2014

I have the same experience with you...paid for about 100 pauds but never receive my items...the owner agreed to refund but never receive the money...what a cheating website!

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Slats30's reply to Belaroma's Comment

Written on: 10/01/2014

Keep on and on at them I received my refund after threatening to take them to the small claims court but took a while . Good luck, I would never use them again!

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★☆☆☆☆

“Took my money, never received item, never provided...”

Written on: 11/07/2013 by folano (1 review written)

Took my money, never received item, never provided proof that item was sent, had to get money back from credit card company, I would avoid this business… Read Full Review

Zetar's Response to folano's Review

Written on: 11/09/2013

I agree. They are a horrible online seller. Stay clear from them!

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★☆☆☆☆

“Worse service ever ”

Written on: 17/04/2013 by MarkPD (1 review written)

This company is by far the worst and most inefficient company I have ever dealt with. I placed an order for a training top, a mug and an iPhone cover for my phone. The mug never arrived, the iPhone cover was a sticker not an iPhone cover like I had ordered. After 5 months I am still waiting on my mug, I have emailed numerous times often with no response. This company was happy to take my money for the items but have failed to deliver, 1 out of 3 items were correct with 1 item not even being… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 15/11/2012 by lsearle15 (1 review written)

We purchaseds a spurs shirt, it said in stock. We paid extra for 24 hour delivery. A week later no shirt, called them, no one available. Emails back said its on its way. 4 weeks later no shirt and threats when I tried to take it further. They advised me to speak to their "friend" at trading standards. I then went to my bank and got a chargeback on fraud for refund… Read Full Review

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★☆☆☆☆

“I ordered a Rooney Kit and a goalkeeper shirt for my...”

Written on: 10/07/2010

I ordered a Rooney Kit and a goalkeeper shirt for my son's birthday in May 2010 and I am still waiting. The only thing I received was the Rooney shirt which I got in mid June. On various occasions I have asked for updates and then just asked for my money to be refunded if they couldn't supply the items but have never had any response (that is until I mentioned I was going to contact Trading Standards and they responded within 2 hours to say my refund was being processed). That was 2 weeks… Read Full Review

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★☆☆☆☆

“4 Years ago I ordered two printed tops for the world...”

Written on: 30/06/2010 by hairybagpipe (1 review written)

4 Years ago I ordered two printed tops for the world cup in 2006. These arrived without a problem. On this basis I decided to place another order for world cup 2010. To be honest that was a huge mistake and I would advise everyone to find an alternative supplier. Thet tops wherer ordered on 4th May 2010 with e-mail advising tops would arrive in 10-14 days. After a huge amount of chasing on my behalf they managed to get one top to me 11th June 2010. The other has yet to arrive. They have… Read Full Review

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★☆☆☆☆

“I have had real problems with this company. The...”

Written on: 30/06/2010 by chalkstorm (1 review written)

I have had real problems with this company. The website is very enticing and we spent £160 on 3 World Cup shirts (Spain, France, Brazil) 21 May with delivery due 14 days. However it all went horribly wrong.

The company did not deliver in time for the World Cup start 11 June and despite numerous requests from me would not refund my money,even though I could have bought much cheaper and quicker from the High Street to meet the promised deadline when it was clear they had failed.

They insisted… Read Full Review

Carstone's Response to chalkstorm's Review

Written on: 06/07/2010

I found this review very helpful because...
<br/>
<br/>I am going through the very same thing myself, now I'm trying to get my bank to withdraw the money I paid them.
<br/>It's been 3 months since I placed my order, and I havn't received my shirt yet..

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Hairybagpipe's Response to chalkstorm's Review

Written on: 14/07/2010

This happened to myself and a group of friends that all ordered tops for the world cup. Ours where all printed so thought that may have been the delay. I would suggest anyone in this position open a dispute with however they paid. I opened one with paypal and suddenly got e-mails back in under an hour leading to one top delivered and refunded the other.

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★☆☆☆☆

“Ordered some football clothing on April 25th, still...”

Written on: 28/06/2010

Ordered some football clothing on April 25th, still waiting!!!!! Despite numerous e mails and even a promise that it was sent out on 7th May and then after that told the printing hadn't even been done!!!!!!! I am taking this company to Trading Standards now and anyone who wishes to add their comments, please let me know.
Incidentally they took £185.00 out of my account for these items on 25th April, wish they were as speedy with their service as they are for taking your cash!!!!!!
If I could… Read Full Review

Sandra Caughey's Comment

Written on: 12/07/2010

I found this review very helpful because...
<br/>Similar situation happened to me. Money was taken straight away (long before 1 item of my order arrived) I ordered 3 items in May (got 1 item in June) They weren't going to let me know that they could fulfil my other 2 items until I asked them was it ready and if not to refund me. I'm still waiting on my refund. I've also just contacted Trading Standards about this awful comapany today.

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Mrs Jones41's Comment

Written on: 23/08/2010

very helpful - we are in the same situ - and may have to go down TS route - let me know if you want me to send out details.
<br/>
<br/>Thanks

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★☆☆☆☆

“Just don't order from these people. Shocking customer...”

Written on: 12/06/2010

Just don't order from these people. Shocking customer service and treated with utter contempt. Ordered a shirt to arrive for the world cup - it's now 5 weeks later and I don't have my shirt and the world cup has started! Apparently the problem is the 'printing'?!? Don't understand why they advertise products which clearly they don't have in stock. Offered to send me the shirt without printing but would not refund the difference in cost because I the order was specifically for me!… Read Full Review

Hairybagpipe's Comment

Written on: 30/06/2010

Sounds very simelar to my experience. 10 of us ordered printed shirts and they successfully delivered 2 of them. Other 8 not yet refunded either.

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★☆☆☆☆

“The fact that I'm reviewing them can be attributed to...”

Written on: 08/06/2010

The fact that I'm reviewing them can be attributed to the horrid customer service I experienced. I read these reviews before I purchased from them and should have listened. I received the wrong size jersey that was shipped halfway across the world. I then asked for a refund that took 2 weeks to get, in which only happened after I threatened to escalate the issue in paypal. Additionally they didn't give me the return shipping money they said they would refund...Horrid business, do not deal… Read Full Review

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★☆☆☆☆

“I have ordered 2 international shirts with...”

Written on: 01/06/2010

I have ordered 2 international shirts with personalised name and number back on 6 March, its now 1 June, almost 3 months still waiting no reply?

First of all they false advertise your products which are not in stock?
Then bill customers before the items are processed, prices for international orders include VAT? and then they cannot guarantee delivery date?

The dispute/emails reply/service is pathetic. I strongly suggest do not purchase from this website!… Read Full Review

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★☆☆☆☆

“Having bought an inter milan away top with champions...”

Written on: 29/05/2010

Having bought an inter milan away top with champions league patches(along with materazzi 23 name/number) i was dismayed to find that the arm patch was missing and the italian badge in the center of the chest was still in its plastic bag and not fitted,having contacted them i was told no problem either a £5 refund or send out patch for easy self fitting with an iron(DO NOT EVER UNDERTAKE THIS TASK!)
after many emails i was given the run around with being sent the patch and wanted to wear the… Read Full Review

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