UK Soccer Shop Reviews - www.uksoccershop.com

★★☆☆☆
1.9 / 5
26% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
UK Soccer Shop www.uksoccershop.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★☆☆☆☆

“Order never came. Refund never sent. $150 gone!!”

Written on: 26/02/2014

It was nearly a month before I received a reply to my initial email regarding my shipment status; it was never delivered after two months. It was nearly two months after that before I was told I that I would receive a full refund. However, the refund never came and continued attempts to get a hold of the company (specifically a "Biju Peter") have remained unsuccessful. They stopped all communications with me after they stated they would refund my money for the order. 9 months after I initially… Read Full Review

Report this review
★☆☆☆☆

“AVOID!!!!”

Written on: 21/11/2013

Ordered football shirt for my little boy. Rec'd wrong size shirt which had been printed - returned shirt to be replaced. Over one year and about 50 emails later ('company owner' got more and more abusive in tone), I have no shirt and no refund. Considered taking legal action but the cost would not make it worth while. This is what he relies on when not fulfilling order or issuing refunds. It is basic theft. Please DO NOT use this company. … Read Full Review

Emmajane1's Comment

Written on: 17/12/2013

Gutted after reading these reviews . Placed an order only to find out today 3 weeks after order it is not in stock. Was Xmas prezzies. Now worried wont get my money back. Can find a phone no either.

Reply to this comment

Bens1969's Comment

Written on: 17/12/2013

I had the same problem with regard to the phone number, there is no way to contact other than e-mail. To be honest that was unsuccessful as you will have gathered from my review. I am hoping that people will read the reviews before they purchase, which is why I took the time to write it. If I had unlimited funds to take him to court I would do it in a shot, but I can't take the chance that I would come away worse off both financially & with my stress levels through the roof! It's a disgrace that he is allowed to carry on trading. I am sorry you are now in this position. I do hope you have more success than I did & do get your money refunded.

Reply to this comment

Tommycell's Comment

Written on: 29/05/2014

have you eventually been refunded?

Reply to this comment

Bens1969's Comment

Written on: 29/05/2014

No refund ever rec'd. As I said in the earlier post, if I could afford to take the chance on court proceedings I would, but feel it may be throwing good money after bad. It makes my blood boil that he is still trading & probably still treating customer in the same way. Hope you haven't fallen foul of this 'company' too.

Reply to this comment

Trevorhan's Comment

Written on: 01/01/2014

I also had very abusive phone calls from the 'owner' after posting a review on here. He then emailed to apologise for his acttions, but to be honest I was so shocked by his tone, language and threatening manner that I would NEVER use this company again.

Reply to this comment
Report this review Read 5 Comments
★☆☆☆☆

“DON'T BUY FROM THIS SELLER! ”

Written on: 09/09/2013 by ZetaR (1 review written)

It’s been over 3 months and I have not received the merchandise I ordered and the seller has not refunded my money, although, I have an email from them asking me to submit a refund request through paypal…..5 requests later, no refund and no merchandise. Every review site I have come across labels them as such. STAY AWAY!!! DON’T BECOME A VICTIM. They are a horrible site and should be stopped. I’ve reported them to the Internet Crime Complaint Center and if you’ve been victimized, you… Read Full Review

Zetar's Response to ZetaR's Review

Written on: 15/09/2013

This is an update to my original posting.

I received an email from UKsoccershop yesterday, 9/13/13. A refund was issued for the full amount. Apparently, there was a mix up with the order and my account. They were apologetic and seemed genuinely interested in repairing the trust that was broken between us. I am happy that I was able to resolve this issue with them.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Appalling service - avoid”

Written on: 08/09/2013

I placed an order for a couple of items that were intended for my son's birthday.The transaction went through PayPal with no problems.A few days later a package turned up containing a single item that I hadn't even ordered! I emailed the company to ask where my missing items were and how to return the incorrect item - no response. In fact, my first email bounced after a few days so I tried an alternative contact - no response. I tried ringing the help line - the phone just rang continuously. I… Read Full Review

Report this review
★☆☆☆☆

“Paid £46.25 and nothing ever received!!! Terrible...”

Written on: 15/07/2013 by Slats30 (1 review written)

As per many many other customers I have been ripped off and the football kit has never been posted! They do not have a phone contact that works and the web chat is never on. A guy called Biju Peter sends automated emails but nothing gets resolved. Please stay away from this company if you don't want to lose your money. I have reported them to trading standards but I believe lots of other people have and they are still allowed to operate. My advice steer well clear!!!!!!!… Read Full Review

Zetar's Response to Slats30's Review

Written on: 11/09/2013

I agree! Buyers beware. It's been more than 3 months and i have not received the order i placed and they probably the same douchbag, won't issue a refund. Stay clear from them.

Reply to this comment

Zetar's reply to Zetar's Comment

Written on: 11/09/2013

This is a correction to my response above. I've communicated via email with [names removed], they are probably the same people. They are liars! Stay away from them.

Reply to this comment

Belaroma's Response to Slats30's Review

Written on: 10/01/2014

I have the same experience with you...paid for about 100 pauds but never receive my items...the owner agreed to refund but never receive the money...what a cheating website!

Reply to this comment

Slats30's reply to Belaroma's Comment

Written on: 10/01/2014

Keep on and on at them I received my refund after threatening to take them to the small claims court but took a while . Good luck, I would never use them again!

Reply to this comment
Report this review Read 4 Comments
★☆☆☆☆

“Took my money, never received item, never provided...”

Written on: 11/07/2013 by folano (1 review written)

Took my money, never received item, never provided proof that item was sent, had to get money back from credit card company, I would avoid this business… Read Full Review

Zetar's Response to folano's Review

Written on: 11/09/2013

I agree. They are a horrible online seller. Stay clear from them!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“It is completely rubbish”

Written on: 25/05/2013 by zikeyrus (1 review written)

You may order from them if you have a lot of money and you are stupid.I am waiting for my products 3 Months pass and i have nothing even replies to my mails and tickets… Read Full Review

Report this review
★☆☆☆☆

“Worse service ever ”

Written on: 17/04/2013 by MarkPD (1 review written)

This company is by far the worst and most inefficient company I have ever dealt with. I placed an order for a training top, a mug and an iPhone cover for my phone. The mug never arrived, the iPhone cover was a sticker not an iPhone cover like I had ordered. After 5 months I am still waiting on my mug, I have emailed numerous times often with no response. This company was happy to take my money for the items but have failed to deliver, 1 out of 3 items were correct with 1 item not even being… Read Full Review

Report this review
★☆☆☆☆

“WARNING DO NOT ORDER FROM THIS SITE”

Written on: 08/03/2013 by angrylincoln (1 review written)

On 13th February I ordered a ladies Spurs shirt as a birthday present for my Spurs mad sister.The price had been reduced from £44.99 to just £12 as it was several seasons out of date, I was thrilled to have found such a bargain.I proceeded to order but every time it came to paying the original price kept coming up , not the sale price. I e mailed them and they rectified the error but I was surprised when they added a hefty £8.50 postage.Still thinking that £20.50 was a good price for a… Read Full Review

Report this review
★☆☆☆☆

“WATE OF TIME! TERRIBLE CUSTOMER SERVICE!”

Written on: 30/01/2013 by popo1234 (1 review written)

if you order more than 1 item, chance is you get 1 item or missing an item. that way, you have to contact them and wait for a very long time to get the problem resolved. customer service is poor. they take their time in responding and they try to hold on to your money as long as they can. trust the review on this company on any website; this company sucks!… Read Full Review

Report this review
★☆☆☆☆

“Do not be fooled-DONT ORDER FROM THIS SITE”

Written on: 20/12/2012

It has been three weeks, there is no sign of my jersey or where it is. I, like most of you were unsure If I should order from this site. Well I'm here to save you time and possibly money. This website, although it may deliver some people's items is not a legitimate operation. If you try asking questions they will beat around the bush and not give you an answer. I wanted to get this before Christmas because it was a present, and now it's looking like I have to go get something else because I got… Read Full Review

Report this review
★☆☆☆☆

“Avoid like the plague”

Written on: 15/11/2012 by lsearle15 (1 review written)

We purchaseds a spurs shirt, it said in stock. We paid extra for 24 hour delivery. A week later no shirt, called them, no one available. Emails back said its on its way. 4 weeks later no shirt and threats when I tried to take it further. They advised me to speak to their "friend" at trading standards. I then went to my bank and got a chargeback on fraud for refund… Read Full Review

Report this review
★☆☆☆☆

“zero customer service”

Written on: 04/11/2012

I ordered two items-- a pair of socks matching my team's kit, and a hat. Both were "in stock" according to the website, and neither required any custom work. they were extremely fast in taking my money...they had it within seconds. However, they are still "awaiting delivery" of my "in stock" items 16 days after taking my money. There is no phone number to call for customer service. Email them and they might respond eventually, but will not provide any real information. For example, when I… Read Full Review

Ddxrose's Comment

Written on: 17/11/2012

im from indonesia n i agree with u...my money has gone too $75....my order status be rejected....how it can be???anyway,,,somebody can help me how to refunds or make contact with uksoccershop???

Reply to this comment

Ciarrai's Comment

Written on: 17/12/2012

I wish I had seen this and other reviews before I used this website. I am a grandmother and purchased what I believed to be the correct size Ronaldo jersey for my grandson. This was based on the information on their website. They charged me €11 postage and it took over 10days to arrive. Is is miles too small and it was to be a christmas present. Bah humbug uksoccershop, you have spoilt my grandsons christmas as this little boy had his heart set on Ronaldo jersey. Nothing can be done at this late date. Never again will I do business with you.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“No responsibility!!”

Written on: 06/09/2012 by obzen (1 review written)

I ordered a Spain jersey with printing, but it turned out that the printing was faulty and a number was clearly tilted on the front. I returned the product and notified the company in advance. They received the package but have failed to respond since regardless of a dozen enquiries. I have reported them to VISA also. UKSoccershop has complete and utter disregard for its customers and they have no intentions of taking responsibility of their poor quality service and products. DO NOT waste your… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE THIS WEBSITE”

Written on: 12/08/2012

I ordered a south africa football shirt to replace one my son had bought in capetown but which had been damaged so when this shirt arrived in the post I immediately notice the difference in quality. The badges were plastic stuck on instead of being embroidered like the shirt purchased in capetown. I immediately checked the website to see if the photographs showed this discrepancy but no their photos show the badges as embroidered. I returned the shirt which cost £53.74 and paid £6.35 to… Read Full Review

Lindsay17's Comment

Written on: 22/09/2012

Hi could you please give me the returns address. Iv tried numerous times to contract (name removed) through email.but he never answers.strange how quick I got a reply when I was enquiring about sizes.they still sent the wrong size.I signed on as a guest so did not set up an account. Grrr so can't get returns address.do I hv any come back with Pay pal.
Thanks

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT USE - Possible SCAM”

Written on: 30/07/2012

Ordered a football shirt online. The website said it was in stock. They email me a few days later to say 'there has been a mix up in the warehouse, we don't have a size 40, do you want a 38 instead?'. I mentioned that a 38 would be fine. Another day later I get another email saying, 'no 38's we only have a 44. How do you want to proceed?'. I told them to just cancel my order and refund. 2 weeks later, still no refund, despite chasing them up multiple times and being told, 'the order has already… Read Full Review

Report this review
★☆☆☆☆

“AVOID THIS PLACE”

Written on: 13/06/2012 by cviz002 (1 review written)

Ordered an Ireland shirt January 2012. In February my package arrived, but the shirt was missing all the logos etc on the front. I contacted uksoccershop and they said that I would have to return it and they would send the correct shirt (as soon as it became availale). Hang on - you don't have the right shirt, so you just send a different one (of lesser quality) and hope I don't notice? I send it back and am promptly advised they have received the shirt. At least their customer service is good… Read Full Review

Report this review
★☆☆☆☆

“Useless”

Written on: 25/04/2012

Took 5 weeks for first part of my order to be delivered despite showing "available now" on website. Another few weeks and still waiting on the rest which supposedly is not available yet? They dont know when it will arrive so I have now cancelled. Ordered same item from a competitor and was delivered the next day. The items are still showing as available on the website. Very poor company… Read Full Review

Con_Head's Comment

Written on: 15/05/2012

what is the competitor's name, i wanna check it, i dont like uksoccershop too. but can't find another company

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“I HAVE BEEN ROBBED BY UKSOCCERSHOP.COM ”

Written on: 15/12/2011 by EDPM (1 review written)

I purchased a Fiorentina tracksuit, as they show photo advertised in their website. Well,they sent me a wrong item, wrong style, wrong color; I requested an exchange and sent back the wrong tracksuit. This situation happened in Octuber 2011, it's December 2011 and still did not received exchange,refund or response from their customer service. THEY ARE LIARS, NO PHONE TO CALL,WORST CUSTOMER SERVICE, DO NOT BUY ANYTHING FROM THIS MERCHAND CHANCES ARE THAT YOU WILL GET WRONG PURCHASING AND IF YOU… Read Full Review

Zetar's Response to EDPM's Review

Written on: 13/09/2013

I had the same experience. They are horrible! It’s been over 3 months and I don’t have the items I ordered and they are refusing to give me a refund. STAY AWAY!!!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Advertised discount that never appeared”

Written on: 21/10/2011

I ordered a football shirt for my nephew from this site. It was quite expensive but the website stated that there was a 10% discount on all orders placed before midnight. When I went through checkout I couldn't see the 10% discount applied but time was short so I processed the order and also sent an email to the company saying that the discount wasn't applied. I eventually received a reply stating that the advertised price already included the 10% discount!! I emailed back to say that the… Read Full Review

Report this review
overview