UK Soccer Shop Reviews - www.uksoccershop.com

★★☆☆☆
1.9 / 5
26% of users recommend this
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Latest Reviews

★★★★★

“Good fast service”

Written on: 26/09/2014 by lukey34 (1 review written)

Ordered and paid for a full Messi childs kit for my son. The size was out of stock, but a customer representative called me to offer alternative and after their help on sizing it turned out I was ordering the wrong size anyway so it worked out well! Ordered received exactly as expected in just 2 days. Good service… Read Full Review

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★★★★★

“Gracias!”

Written on: 20/09/2014 by luis_sanchez13 (1 review written)

Hello my friend! Greetings from Tenerife. Gracias for fast deliver of my order. Football fans, I live in Spain and this shop deliver my clothes to me in only 2 day. Now I buy all my clothes from this shop. Thanks for fast deliver! … Read Full Review

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★★★★★

“excellent service”

Written on: 14/09/2014 by martin4267 (1 review written)

Confused by the negative reviews on here as I have been using this company for many years without problems. Delivery is always prompt and the service has always been as I expected… Read Full Review

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★★★★★

“No problem. Brazil shirt/shorts arrived in 8 days -”

Written on: 19/06/2014 by starkey444 (1 review written)

I don't understand the diverse reviews of UKSoccerShop. My wife placed an order for a Brazil shirt and shorts for my son on 11th June 2014 without first checking the reviews. I saw some of the very scathing reviews of this company and feared the worse.Lots of negative comments about lack of delivery, no contact, money not being returned. We had asked for a custom print on the short too. I expected the worse. On 16th June my wife received an email saying the shirt had been sent for print. Then… Read Full Review

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★★★★★

“Straight forward purchase”

Written on: 18/06/2014 by Ckjetb (1 review written)

First purchase with uksoccershop , ie hoodie, cant complain, great item and delivered 4 days later, Will yous again… Read Full Review

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★☆☆☆☆

“Order never came. Refund never sent. $150 gone!!”

Written on: 26/02/2014

It was nearly a month before I received a reply to my initial email regarding my shipment status; it was never delivered after two months. It was nearly two months after that before I was told I that I would receive a full refund. However, the refund never came and continued attempts to get a hold of the company (specifically a "Biju Peter") have remained unsuccessful. They stopped all communications with me after they stated they would refund my money for the order. 9 months after I initially… Read Full Review

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★☆☆☆☆

“AVOID!!!!”

Written on: 21/11/2013

Ordered football shirt for my little boy. Rec'd wrong size shirt which had been printed - returned shirt to be replaced. Over one year and about 50 emails later ('company owner' got more and more abusive in tone), I have no shirt and no refund. Considered taking legal action but the cost would not make it worth while. This is what he relies on when not fulfilling order or issuing refunds. It is basic theft. Please DO NOT use this company. … Read Full Review

Emmajane1's Comment

Written on: 17/12/2013

Gutted after reading these reviews . Placed an order only to find out today 3 weeks after order it is not in stock. Was Xmas prezzies. Now worried wont get my money back. Can find a phone no either.

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Bens1969's Comment

Written on: 17/12/2013

I had the same problem with regard to the phone number, there is no way to contact other than e-mail. To be honest that was unsuccessful as you will have gathered from my review. I am hoping that people will read the reviews before they purchase, which is why I took the time to write it. If I had unlimited funds to take him to court I would do it in a shot, but I can't take the chance that I would come away worse off both financially & with my stress levels through the roof! It's a disgrace that he is allowed to carry on trading. I am sorry you are now in this position. I do hope you have more success than I did & do get your money refunded.

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Tommycell's Comment

Written on: 29/05/2014

have you eventually been refunded?

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Bens1969's Comment

Written on: 29/05/2014

No refund ever rec'd. As I said in the earlier post, if I could afford to take the chance on court proceedings I would, but feel it may be throwing good money after bad. It makes my blood boil that he is still trading & probably still treating customer in the same way. Hope you haven't fallen foul of this 'company' too.

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Trevorhan's Comment

Written on: 01/01/2014

I also had very abusive phone calls from the 'owner' after posting a review on here. He then emailed to apologise for his acttions, but to be honest I was so shocked by his tone, language and threatening manner that I would NEVER use this company again.

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★★★★★

“Fast Delivery”

Written on: 15/09/2013 by scott1984a (1 review written)

Placed an order and was advised 3-5 days at checkout, but received in just 2 days. Pleased with order and would use again… Read Full Review

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★☆☆☆☆

“DON'T BUY FROM THIS SELLER! ”

Written on: 09/09/2013 by ZetaR (1 review written)

It’s been over 3 months and I have not received the merchandise I ordered and the seller has not refunded my money, although, I have an email from them asking me to submit a refund request through paypal…..5 requests later, no refund and no merchandise. Every review site I have come across labels them as such. STAY AWAY!!! DON’T BECOME A VICTIM. They are a horrible site and should be stopped. I’ve reported them to the Internet Crime Complaint Center and if you’ve been victimized, you… Read Full Review

Zetar's Response to ZetaR's Review

Written on: 15/09/2013

This is an update to my original posting.

I received an email from UKsoccershop yesterday, 9/13/13. A refund was issued for the full amount. Apparently, there was a mix up with the order and my account. They were apologetic and seemed genuinely interested in repairing the trust that was broken between us. I am happy that I was able to resolve this issue with them.

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★☆☆☆☆

“Appalling service - avoid”

Written on: 08/09/2013

I placed an order for a couple of items that were intended for my son's birthday.The transaction went through PayPal with no problems.A few days later a package turned up containing a single item that I hadn't even ordered! I emailed the company to ask where my missing items were and how to return the incorrect item - no response. In fact, my first email bounced after a few days so I tried an alternative contact - no response. I tried ringing the help line - the phone just rang continuously. I… Read Full Review

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★☆☆☆☆

“Paid £46.25 and nothing ever received!!! Terrible...”

Written on: 15/07/2013 by Slats30 (1 review written)

As per many many other customers I have been ripped off and the football kit has never been posted! They do not have a phone contact that works and the web chat is never on. A guy called Biju Peter sends automated emails but nothing gets resolved. Please stay away from this company if you don't want to lose your money. I have reported them to trading standards but I believe lots of other people have and they are still allowed to operate. My advice steer well clear!!!!!!!… Read Full Review

Zetar's Response to Slats30's Review

Written on: 11/09/2013

I agree! Buyers beware. It's been more than 3 months and i have not received the order i placed and they probably the same douchbag, won't issue a refund. Stay clear from them.

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Zetar's reply to Zetar's Comment

Written on: 11/09/2013

This is a correction to my response above. I've communicated via email with [names removed], they are probably the same people. They are liars! Stay away from them.

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Belaroma's Response to Slats30's Review

Written on: 10/01/2014

I have the same experience with you...paid for about 100 pauds but never receive my items...the owner agreed to refund but never receive the money...what a cheating website!

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Slats30's reply to Belaroma's Comment

Written on: 10/01/2014

Keep on and on at them I received my refund after threatening to take them to the small claims court but took a while . Good luck, I would never use them again!

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★☆☆☆☆

“Took my money, never received item, never provided...”

Written on: 11/07/2013 by folano (1 review written)

Took my money, never received item, never provided proof that item was sent, had to get money back from credit card company, I would avoid this business… Read Full Review

Zetar's Response to folano's Review

Written on: 11/09/2013

I agree. They are a horrible online seller. Stay clear from them!

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★☆☆☆☆

“It is completely rubbish”

Written on: 25/05/2013 by zikeyrus (1 review written)

You may order from them if you have a lot of money and you are stupid.I am waiting for my products 3 Months pass and i have nothing even replies to my mails and tickets… Read Full Review

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★☆☆☆☆

“Worse service ever ”

Written on: 17/04/2013 by MarkPD (1 review written)

This company is by far the worst and most inefficient company I have ever dealt with. I placed an order for a training top, a mug and an iPhone cover for my phone. The mug never arrived, the iPhone cover was a sticker not an iPhone cover like I had ordered. After 5 months I am still waiting on my mug, I have emailed numerous times often with no response. This company was happy to take my money for the items but have failed to deliver, 1 out of 3 items were correct with 1 item not even being… Read Full Review

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★☆☆☆☆

“WARNING DO NOT ORDER FROM THIS SITE”

Written on: 08/03/2013 by angrylincoln (1 review written)

On 13th February I ordered a ladies Spurs shirt as a birthday present for my Spurs mad sister.The price had been reduced from £44.99 to just £12 as it was several seasons out of date, I was thrilled to have found such a bargain.I proceeded to order but every time it came to paying the original price kept coming up , not the sale price. I e mailed them and they rectified the error but I was surprised when they added a hefty £8.50 postage.Still thinking that £20.50 was a good price for a… Read Full Review

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★☆☆☆☆

“WATE OF TIME! TERRIBLE CUSTOMER SERVICE!”

Written on: 30/01/2013 by popo1234 (1 review written)

if you order more than 1 item, chance is you get 1 item or missing an item. that way, you have to contact them and wait for a very long time to get the problem resolved. customer service is poor. they take their time in responding and they try to hold on to your money as long as they can. trust the review on this company on any website; this company sucks!… Read Full Review

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★★★★★

“UK Soccer Shop Made My Christmas!”

Written on: 25/12/2012 by dani7777 (1 review written)

My boyfriend is a huge Rangers fan, a Scottish soccer team, and I could not find their current jersey anywhere. The only site I could find it on was Uk Soccer Shop. Excitedly, I ordered the jersey and looked at the reviews after only to panic. After reading the reviews I thought I had been potentially scammed but that was not the case at all. I am from Canada and ordered the jersey 2 weeks before Christmas. Come Christmas eve I assumed that there was no way the jersey would show in time or even… Read Full Review

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★☆☆☆☆

“Do not be fooled-DONT ORDER FROM THIS SITE”

Written on: 20/12/2012

It has been three weeks, there is no sign of my jersey or where it is. I, like most of you were unsure If I should order from this site. Well I'm here to save you time and possibly money. This website, although it may deliver some people's items is not a legitimate operation. If you try asking questions they will beat around the bush and not give you an answer. I wanted to get this before Christmas because it was a present, and now it's looking like I have to go get something else because I got… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 15/11/2012 by lsearle15 (1 review written)

We purchaseds a spurs shirt, it said in stock. We paid extra for 24 hour delivery. A week later no shirt, called them, no one available. Emails back said its on its way. 4 weeks later no shirt and threats when I tried to take it further. They advised me to speak to their "friend" at trading standards. I then went to my bank and got a chargeback on fraud for refund… Read Full Review

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★☆☆☆☆

“zero customer service”

Written on: 04/11/2012

I ordered two items-- a pair of socks matching my team's kit, and a hat. Both were "in stock" according to the website, and neither required any custom work. they were extremely fast in taking my money...they had it within seconds. However, they are still "awaiting delivery" of my "in stock" items 16 days after taking my money. There is no phone number to call for customer service. Email them and they might respond eventually, but will not provide any real information. For example, when I… Read Full Review

Ddxrose's Comment

Written on: 17/11/2012

im from indonesia n i agree with u...my money has gone too $75....my order status be rejected....how it can be???anyway,,,somebody can help me how to refunds or make contact with uksoccershop???

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Ciarrai's Comment

Written on: 17/12/2012

I wish I had seen this and other reviews before I used this website. I am a grandmother and purchased what I believed to be the correct size Ronaldo jersey for my grandson. This was based on the information on their website. They charged me €11 postage and it took over 10days to arrive. Is is miles too small and it was to be a christmas present. Bah humbug uksoccershop, you have spoilt my grandsons christmas as this little boy had his heart set on Ronaldo jersey. Nothing can be done at this late date. Never again will I do business with you.

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