Written on: 17/04/2013 by MarkPD (1 review written)
This company is by far the worst and most inefficient company I have ever dealt with. I placed an order for a training top, a mug and an iPhone cover for my phone. The mug never arrived, the iPhone cover was a sticker not an iPhone cover like I had ordered. After 5 months I am still waiting on my mug, I have emailed numerous times often with no response. This company was happy to take my money for the items but have failed to deliver, 1 out of 3 items were correct with 1 item not even being... (read more)Visit uksoccershop.com
Written on: 08/03/2013 by angrylincoln (1 review written)
On 13th February I ordered a ladies Spurs shirt as a birthday present for my Spurs mad sister.The price had been reduced from £44.99 to just £12 as it was several seasons out of date, I was thrilled to have found such a bargain.I proceeded to order but every time it came to paying the original price kept coming up , not the sale price. I e mailed them and they rectified the error but I was surprised when they added a hefty £8.50 postage.Still thinking that £20.50 was a good price for a... (read more)Visit uksoccershop.com
Written on: 30/01/2013 by popo1234 (1 review written)
if you order more than 1 item, chance is you get 1 item or missing an item. that way, you have to contact them and wait for a very long time to get the problem resolved. customer service is poor. they take their time in responding and they try to hold on to your money as long as they can. trust the review on this company on any website; this company sucks! (read more)Visit uksoccershop.com
Written on: 25/12/2012 by dani7777 (1 review written)
My boyfriend is a huge Rangers fan, a Scottish soccer team, and I could not find their current jersey anywhere. The only site I could find it on was Uk Soccer Shop. Excitedly, I ordered the jersey and looked at the reviews after only to panic. After reading the reviews I thought I had been potentially scammed but that was not the case at all. I am from Canada and ordered the jersey 2 weeks before Christmas. Come Christmas eve I assumed that there was no way the jersey would show in time or... (read more)Visit uksoccershop.com
Written on: 20/12/2012
It has been three weeks, there is no sign of my jersey or where it is. I, like most of you were unsure If I should order from this site. Well I'm here to save you time and possibly money. This website, although it may deliver some people's items is not a legitimate operation. If you try asking questions they will beat around the bush and not give you an answer. I wanted to get this before Christmas because it was a present, and now it's looking like I have to go get something else because I... (read more)Visit uksoccershop.com
Written on: 15/11/2012 by lsearle15 (1 review written)
We purchaseds a spurs shirt, it said in stock. We paid extra for 24 hour delivery. A week later no shirt, called them, no one available. Emails back said its on its way. 4 weeks later no shirt and threats when I tried to take it further. They advised me to speak to their "friend" at trading standards. I then went to my bank and got a chargeback on fraud for refund. A few days later someone tried to hack into my facebook and email account, I cant say it was them but the IP address came back... (read more)Visit uksoccershop.com
Written on: 04/11/2012
I ordered two items-- a pair of socks matching my team's kit, and a hat. Both were "in stock" according to the website, and neither required any custom work. they were extremely fast in taking my money...they had it within seconds. However, they are still "awaiting delivery" of my "in stock" items 16 days after taking my money. There is no phone number to call for customer service. Email them and they might respond eventually, but will not provide any real information. For example, when... (read more)Visit uksoccershop.com
Written on: 06/09/2012 by obzen
I ordered a Spain jersey with printing, but it turned out that the printing was faulty and a number was clearly tilted on the front. I returned the product and notified the company in advance. They received the package but have failed to respond since regardless of a dozen enquiries. I have reported them to VISA also. UKSoccershop has complete and utter disregard for its customers and they have no intentions of taking responsibility of their poor quality service and products. DO NOT waste... (read more)Visit uksoccershop.com
Written on: 12/08/2012
I ordered a south africa football shirt to replace one my son had bought in capetown but which had been damaged so when this shirt arrived in the post I immediately notice the difference in quality. The badges were plastic stuck on instead of being embroidered like the shirt purchased in capetown. I immediately checked the website to see if the photographs showed this discrepancy but no their photos show the badges as embroidered. I returned the shirt which cost £53.74 and paid £6.35 to... (read more)Visit uksoccershop.com
Written on: 30/07/2012
Ordered a football shirt online. The website said it was in stock. They email me a few days later to say 'there has been a mix up in the warehouse, we don't have a size 40, do you want a 38 instead?'. I mentioned that a 38 would be fine. Another day later I get another email saying, 'no 38's we only have a 44. How do you want to proceed?'. I told them to just cancel my order and refund. 2 weeks later, still no refund, despite chasing them up multiple times and being told, 'the order has... (read more)Visit uksoccershop.com
Written on: 13/06/2012 by cviz002
Ordered an Ireland shirt January 2012. In February my package arrived, but the shirt was missing all the logos etc on the front. I contacted uksoccershop and they said that I would have to return it and they would send the correct shirt (as soon as it became availale). Hang on - you don't have the right shirt, so you just send a different one (of lesser quality) and hope I don't notice? I send it back and am promptly advised they have received the shirt. At least their customer service is... (read more)Visit uksoccershop.com
Written on: 25/04/2012
Took 5 weeks for first part of my order to be delivered despite showing "available now" on website. Another few weeks and still waiting on the rest which supposedly is not available yet? They dont know when it will arrive so I have now cancelled. Ordered same item from a competitor and was delivered the next day. The items are still showing as available on the website. Very poor company. (read more)Visit uksoccershop.com
Written on: 04/04/2012 by graham_toronto (1 review written)
I am based in Toronto and finding the soccer apparel that I am looking for is not always easy here. I could not find the jersey I was looking for (a Benfica home shirt) in Canada, so went to look online. I found the UK Soccer website and when I went on their page a popup appeared promising delivery to Canada in just 3 days. I placed my order and within a few hours received a tracking number from DHL. I was able to track the order which was delivered as promised. The shirt itself was... (read more)Visit uksoccershop.com
Written on: 01/03/2012 by mikeyc54 (1 review written)
Finding the soccer jerseys that my son wants here in the US is a difficult task as while the usual suspects can be picked up in the local store, the kits he wants just don't exist. In the past few months he has wanted the jerseys of Palermo, Napoli and Fiorentina as he is a big fan of Serie A. My only choice was to look online and after finding the UK Soccer website I placed an order online. I was a bit confused with sizing and emailed the help team who were very helpful in helping me pick... (read more)Visit uksoccershop.com
Written on: 20/02/2012 by jamiec_nfc (1 review written)
I looked everywhere online trying to find the official Napoli home jersey with gold printing for Edison Cavani. I couldn't find anywhere in the UK who sold the printing and thought I was going to have to order from Italy. I came across the UKSoccer website and saw they had the shirt for sale but not the printing. I emailed them and told me they didn't have it now but if I waited a couple of weeks they would order it for me. Sure enough a few weeks later they got in touch and the shirt was... (read more)Visit uksoccershop.com
Written on: 15/12/2011 by EDPM (1 review written)
I purchased a Fiorentina tracksuit, as they show photo advertised in their website. Well,they sent me a wrong item, wrong style, wrong color; I requested an exchange and sent back the wrong tracksuit. This situation happened in Octuber 2011, it's December 2011 and still did not received exchange,refund or response from their customer service. THEY ARE LIARS, NO PHONE TO CALL,WORST CUSTOMER SERVICE, DO NOT BUY ANYTHING FROM THIS MERCHAND CHANCES ARE THAT YOU WILL GET WRONG PURCHASING AND IF... (read more)Visit uksoccershop.com
Written on: 21/10/2011
I ordered a football shirt for my nephew from this site. It was quite expensive but the website stated that there was a 10% discount on all orders placed before midnight. When I went through checkout I couldn't see the 10% discount applied but time was short so I processed the order and also sent an email to the company saying that the discount wasn't applied. I eventually received a reply stating that the advertised price already included the 10% discount!! I emailed back to say that... (read more)Visit uksoccershop.com
Written on: 13/10/2011
bought 4 items in early sept, arrived 3 weeks later, one jersey had no sleeve patch... they then took forever to respond to my email inquiring, and gave short, wholly unhelpful responses... they agreed to refund cost of badge and 10% as compensation, but it was all lip-service because to-date, 3 weeks later, no sign of any refund despite repeated chasers... they are either wholly incompetent or flat out trying to fleece consumers... either way, the worst ever merchants i've ever... (read more)Visit uksoccershop.com
Written on: 12/10/2011 by scott1979 (1 review written)
I wanted to buy a Barcelona home shirt for my son, but everywhere I looked online was sold out of the size I needed in the shorts. I emailed the uk soccer shop customer service team and asked if they would be able to get them. They told me they would try and order more stock from the brand and the following day I received an email to say they expected delivery in 2-3 days. Sure enough, I received another email to say stock had arrived so I placed my order and received the following... (read more)Visit uksoccershop.com
Written on: 19/09/2011 by etih (1 review written)
I ordered a jersey from UK Soccer Shop and received the wrong jersey. Their website says they shipped the right jersey but they did not. No packing slip, no phone number and the company does not respond to the emails I have sent. Right now I am out $170 including return shipping with no jersey. This company has no customer service and even if you are desparate for a shirt that you think they only carry, keep looking and find another company that can actually get you the product and not... (read more)Visit uksoccershop.com
Written on: 06/09/2011 by calciodave (1 review written)
I bought a couple of international football shirts from the site a couple of months ago with printing. I was unsure how this would be printed as international shirts have front numbers on them. I was pleasantly surprised to see that this was the case as it makes the shirts look more authentic. (read more)Visit uksoccershop.com
Written on: 30/08/2011
Took the money immediately for the sale of a product they didn't have. Stalled us on the availability of the stock. Lied about sending the product. Completely unethical. Not interested in refunding the money they took from us. We're still waiting for a delivery 60 days later. Always Google search and review the vendor before trusting them and placing an order. (read more)Visit uksoccershop.com
Written on: 11/08/2011 by kylied_81 (1 review written)
My husband bought 3 items from this seller, they posted it fast, but was not the item shown in the picture on their website, so we returned the item and waited and waited for a refund. Eventually they gave us a refund for 2 items (minus their postage costs)once I said I would make a complaint to Consumer Direct, but they said they never received the pants (they were sent in the same parcel with the jacket and they received the jacket!) so we didn't get a refund from them for that. If you... (read more)Visit uksoccershop.com
Written on: 21/07/2011
been waiting 2 weeks for a shirt, decided to chase it up, apparently my account doesnt exist. have been told my order will be shipped next week but v dissapointed so far and dont really trust them at all, would definately suggest people to steer clear of this website!!!!!!! (read more)Visit uksoccershop.com
Written on: 06/05/2011
Worst customer service and delivery in the world... I ordered a couple of football shirts with personalised lettering, and they forgot to send me a number for one of the shirts. When I contacted them, they took forever to reply, were extremely rude and cheeky, and never ended up sending the missing number.
Please save yourself the hassle and find another website. There are plenty of better and friendlier companies out there - ones who actually value their customers. (read more)
Written on: 16/04/2011
Placed an order on June 6th 2010 and still haven't received my order nor money refund as promised. Send them several reminders without any response. I hope I get my money refund as promised by uksoccershop soon! (read more)Visit uksoccershop.com
Written on: 05/04/2011
I ordered an Atletico polo shirt in black, size large. A blue medium one turned up. When I emailed UKSoccershop, it turned out that they don't have any poloshirts, nor anything else in that price range. They really need to amend their website as it is very inaccurate. (read more)Visit uksoccershop.com
Written on: 27/03/2011
In contrast to the general feedback on this site, I have received many orders from UKSoccershop over the past few years and have never had any of the problems mentioned by other people on here.
I have placed around 10-12 orders during this period and each time I have received the shirts within the timeframe specified and to the highest quality.
I would have no hesitation in recommending them to my friends and indeed I have already done this in the past. As far as I am aware, none of them... (read more)
Written on: 22/02/2011 by sis12346 (1 review written)
i really liked my man united teashirt beacause i got the name and the number on it (read more)Visit uksoccershop.com
Written on: 15/01/2011 by temo (1 review written)
I've bought a couple things before and haven't had a problem, but happens when there's a problem?
In my case, they sent the wrong jersey so I immediately sent it back with proof of shipment. They refuse to issue a refund, which I was ok with, but then they also do not appear have the jersey so they cannot give me what I ordered (did they intentionally send me the wrong item?).
Now what? Well, it appears they're stalling so that I'll just give up. My recommendation is that if you can find... (read more)
Written on: 12/01/2011
Please heed the warnings from the reviews of others. I didn't. Thought I'd give them a chance. Big mistake. Waited 6 weeks for an item which was listed as in stock. When it arrived, the quality of printing was awful. made a complaint. they were very evasive. I asked for the cost of the printing to be refunded. had to threaten with trading standards before they would even answer my e-mails. AVOID. (read more)Visit uksoccershop.com
Written on: 01/12/2010
Have had the most appalling experience with this company. Ordered in September thinking I was well in advance of xmas. In October, both emailed and entered request for status online as no delivery - no reply. In November, same again - no reply. Today (1 Dec), emailed. Got a reply - "what's the order number" - it's the number in the subject of my email - I replied. Now they tell me the order is cancelled - money taken off my credit card and they wont refund. Absolutely dismal. DO NOT... (read more)Visit uksoccershop.com
Written on: 11/11/2010
Well I order my jersey on Tuesday to Estonia and it was in my mailbox the next Wednesday, right size, right colour, right jersey, good quality...I know I'm satisfied... (read more)Visit uksoccershop.com
Written on: 08/10/2010
I'm going to be brief because well a lot of things have been unsatisfactory with this site in the 4 months since I initially placed my order.
1) Ordered 4 items mid June.
2) Received 2 items mid July, but one was the wrong size, and the other was missing a patch. I let the wrong sized jersey slide because it fit well enough and they didn't have a replacement in the proper size.
3) Beginning of August they say they are still waiting on patches and the remaining two items.
4) End of August I... (read more)
Written on: 11/08/2010 by primorc (1 review written)
I ordered SLovenian jersey and wait almost a whole month for it. The number isn't the same color as other things on jersey and looks strange. But they are very kind and I receive anwsers quickly when I sent them a mail. (read more)Visit uksoccershop.com
Written on: 10/07/2010
I ordered a Rooney Kit and a goalkeeper shirt for my son's birthday in May 2010 and I am still waiting. The only thing I received was the Rooney shirt which I got in mid June. On various occasions I have asked for updates and then just asked for my money to be refunded if they couldn't supply the items but have never had any response (that is until I mentioned I was going to contact Trading Standards and they responded within 2 hours to say my refund was being processed). That was 2 weeks... (read more)Visit uksoccershop.com
Written on: 10/07/2010 by Mr Viking (1 review written)
This company sent me the wrong goods. I had to send them back (at my own cost!)having been promised a refund. They have totally ignored my emails, I cannot get through on the phone. I was considering legal action, although I would probably lose more money than I gain so I probably will not bother. Please please do not purchase from these people, they are the worst company I have ever dealt with. Be warned and steer clear. (read more)Visit uksoccershop.com
Written on: 07/07/2010
If there is a zero star for rating, it should be zero star.
I have ordered a football shirt, waited for two weeks and there is no sign of shipment. I email the support and request for an update. I got a reply saying that they are waiting for the shirt from "the brand" (addidas?), and they have no idea how long this will take. It doesn't make sense because in their website, the shirt is still "in stock". Five days later, I asked them again about the shirt, and how come "the brand" is still... (read more)
Written on: 05/07/2010
a disgraceful company do not go anyway near them
still waiting on refund and they wont return emails (read more)
Written on: 30/06/2010 by hairybagpipe (1 review written)
4 Years ago I ordered two printed tops for the world cup in 2006. These arrived without a problem. On this basis I decided to place another order for world cup 2010. To be honest that was a huge mistake and I would advise everyone to find an alternative supplier. Thet tops wherer ordered on 4th May 2010 with e-mail advising tops would arrive in 10-14 days. After a huge amount of chasing on my behalf they managed to get one top to me 11th June 2010. The other has yet to arrive. They have... (read more)Visit uksoccershop.com
Written on: 30/06/2010 by chalkstorm (1 review written)
I have had real problems with this company. The website is very enticing and we spent £160 on 3 World Cup shirts (Spain, France, Brazil) 21 May with delivery due 14 days. However it all went horribly wrong.
The company did not deliver in time for the World Cup start 11 June and despite numerous requests from me would not refund my money,even though I could have bought much cheaper and quicker from the High Street to meet the promised deadline when it was clear they had failed.
They... (read more)
Written on: 28/06/2010
Ordered some football clothing on April 25th, still waiting!!!!! Despite numerous e mails and even a promise that it was sent out on 7th May and then after that told the printing hadn't even been done!!!!!!! I am taking this company to Trading Standards now and anyone who wishes to add their comments, please let me know.
Incidentally they took £185.00 out of my account for these items on 25th April, wish they were as speedy with their service as they are for taking your cash!!!!!!
If I could... (read more)
Written on: 23/06/2010
Ordered a Printed Holland Strip for sons 13th Birthday. Tried to call to check when would be dispatched, a bit worried as could not get an answer. Then checked reviews, which mostly looked bad and got really worried that i would not receive the strip.
However, the order was placed on the Saturday,I then received regular emails on order status and goods arrived as ordered the following Tuesday.
Really happy with them, and have a very happy 13th year old as this was the only company which... (read more)
Written on: 16/06/2010
Ordered two shirts (before I read the reviews!) for the World Cup on 10.06.2010. They arrived on 14.06.2010 - I couldnt have been happier! (read more)Visit uksoccershop.com
Written on: 14/06/2010
Absolutely awful. Ordered in plenty of time for the World Cup but the order never arrived. Emails initially got answered with a generic 'delays with the supplier' and then were completely ignored. I asked for an alternative that was in stock but no reply. Asked for a delivery date... no reply. No refund. No nothing. Just stay away from these guys. (read more)Visit uksoccershop.com
Written on: 12/06/2010
Just don't order from these people. Shocking customer service and treated with utter contempt. Ordered a shirt to arrive for the world cup - it's now 5 weeks later and I don't have my shirt and the world cup has started! Apparently the problem is the 'printing'?!? Don't understand why they advertise products which clearly they don't have in stock. Offered to send me the shirt without printing but would not refund the difference in cost because I the order was specifically for me!... (read more)Visit uksoccershop.com
Written on: 08/06/2010
The fact that I'm reviewing them can be attributed to the horrid customer service I experienced. I read these reviews before I purchased from them and should have listened. I received the wrong size jersey that was shipped halfway across the world. I then asked for a refund that took 2 weeks to get, in which only happened after I threatened to escalate the issue in paypal. Additionally they didn't give me the return shipping money they said they would refund...Horrid business, do not... (read more)Visit uksoccershop.com
Written on: 01/06/2010
I have ordered 2 international shirts with personalised name and number back on 6 March, its now 1 June, almost 3 months still waiting no reply?
First of all they false advertise your products which are not in stock?
Then bill customers before the items are processed, prices for international orders include VAT? and then they cannot guarantee delivery date?
The dispute/emails reply/service is pathetic. I strongly suggest do not purchase from this website! (read more)
Written on: 29/05/2010
Having bought an inter milan away top with champions league patches(along with materazzi 23 name/number) i was dismayed to find that the arm patch was missing and the italian badge in the center of the chest was still in its plastic bag and not fitted,having contacted them i was told no problem either a £5 refund or send out patch for easy self fitting with an iron(DO NOT EVER UNDERTAKE THIS TASK!)
after many emails i was given the run around with being sent the patch and wanted to wear the... (read more)
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