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| Customer Service | 0.9/10   |
|---|---|
| Quality of website | 6/10 |
| Value for Money | 4/10 |
| Reviewer Rating | 3.6/10 |
| Overall Rating | 3.8/10 |
Full review by
ajcuk67
on 19th Sep 2008
User Rating : 0
Respect :
0
Good Points: NONE
Bad Points: - Communication - Have not received a refund yet despite 40+ phone calls (have not received a reply to these as of yet) - 5 requests via PayPal for money returned - numerous 'Support Tickets' raised without any satisfaction
General comments: I only read the reviews after having paid over £100 to them. Problems occurred when goods were missing from order, and escalated into trying to contact them; when they did reply I felt they did not answer my query satisfactorily and basically appeared as though they were stalling on all requests - emails seemed to be answered ONLY on a Friday. Four weeks on and I still haven't received a refund yet despite numerous attempts.
ajcuk67's review and ratings | 112 words
Review by
mincey1
on 19th Sep 2008
User Rating : 0
Respect :
0
Where do I begin with UK soccershop. I ordered a Manchester united shirt in the middle of July. After I placed the order they sent me an email saying they would not have stock for two weeks and I could change my order or cancel it. I cancelled the order; however the money still came out of my account. After many emails they replied and said I would have a refund within a week. Two weeks on and still no refund.
The cancelled order then arrived at my house about 3 weeks later. The shirt that arriv ...
mincey1's full review | 433 words
Review by
seafeather
on 11th Sep 2008
User Rating : 0
Respect :
0
I placed an order with UkSoccerShop on May, 19 2008. The item was a team t-shirt and never arrived. As I live in Italy and it could take a bit longer to receive the item, I waited until mid June in order to be completely sure that they were experiencing some kind of problem. From then on, my nightmare began and hasn't ended yet. I placed a ticket through their website; they answered telling me they were going to check with the postal service. After that, they had to wait for I don't know what ki ...
seafeather's full review | 332 words
Review by
Wendy woo woo
on 15th Aug 2008
User Rating : 0
Respect :
0
Was disappointed with customer service from UK Soccer Shop. Never received a reply to my emails, they eventually told me that they would credit my account but they haven't as of yet. I have been waiting nearly a month now and feel I am still no nearer to getting my money back.
I will NEVER use this company again, I do not recommend.
Wendy woo woo's full review | 76 words
Review by
QuangNguyen
on 12th Aug 2008
User Rating : 1
Respect :
0
I ordered a Real Madrid kit with Champion league patch. They sent me wrong one with La Liga patch. I contacted them to return the item and asked for refund as I followed exactly in their terms and conditions. Their customer service looked nice and kind, they accept my returned product and promised to refund my money. And there, the problem was starting to rise up. One week, two weeks and now 5 weeks, I keep contacting them for refund, they always tell me things like they only do refunds in a bat ...
QuangNguyen's full review | 228 words
Review by
Ywain Shakespeare
on 2nd Aug 2008
User Rating : 2
Respect :
0
I ordered 2 jerseys at UKsoccershop based on the fact of their range and quality site. I read reviews but stupidly gave them the benefit of the doubt.
One jersey turned up with name and number but without patches fairly quickly so I emailed querying where the other one might be a few days later.
I was told that it was out of stock and would I rather have an exchange - fine I thought and ordered the away which was in stock - I never received it, I was told it was sent etc etc but nothing I even w ...
Ywain Shakespeare's full review | 132 words
Review by
limabeanbc
on 14th May 2008
User Rating : 1
Respect :
0
I ordered 2 jerseys and was sent a email confirming 1 jersey but had another email confirmation showing that 2 jerseys were charged to my credit card. After several emails to them about the messed up order he has stopped responding and no one at contact desk will return my email. Lucky I just disputed this on my credit card and got a refund. I urge all others waiting for money back to contact your credit card companies and dispute your charges.
limabeanbc's full review | 82 words
Review by
4735lindah
on 9th Apr 2008
User Rating : 0
Respect :
0
uk soccershop are a bad website i sent a footbal top back in dec still no refund i have e-mailed them about thirty times but i havent had any response, please do not buy anything from this website.
4735lindah's full review | 50 words
Review by
Guest.
on 22nd Mar 2008
User Rating : 0
Respect :
0
Do not buy from this store, they ripped me off!
Terrible experience!
Guest.'s full review | 94 words
Review by
Guest.
on 20th Feb 2008
User Rating : 0
Respect :
0
I ordered a Real Madrid kit with Robinho print the 9th of January, thought it would be a good present for my bestfriend on his 20th birthday which was on the 23rd. They say they sent the kit on 13th of January, now it's Champions League and still no kit. They don't answer my e-mails and i'm afraid I will never get the kit.
My advice, never buy from uksoccershop
Guest.'s full review | 108 words
Review by
emjay1107
on 18th Feb 2008
User Rating : 0
Respect :
0
hey everyone email watchdog at the bbc...google watchdog bbcand email them....lets get this crap wecbsite and get him on the telly
emjay1107's full review | 25 words | 1 comment added.
Review by
Ginger23
on 14th Feb 2008
User Rating : 0
Respect :
0
i bought a jersey as a Christmas as a gift for my brother on this site before christmas, i ordered a large and a small was delivered, nowhere on the confirmation did it state that the size ordered was not available. I feel now that they just sent out this size as it was all they had and hoped that i would not try and send it back. I returned the product in registered post as directed ( which cost euro 8 and they never acknowledged receipt.) I mailed and mailed and phoned and they never return ...
Ginger23's full review | 392 words
Review by
Botafogo
on 6th Feb 2008
User Rating : 0
Respect :
0
I'm sure if uksoccershop send out enough shirt orders then stastically they are bound to get some right (e.g. if you give an infinite number of monkeys an infinite number of typewriters one of them will write the entire works of William Shakespeare). However, I have had the following problems:
-Two shirts (without printing) were ordered as a present. The money was taken but they were not in stock and did not arrive for 6 weeks. When they arrived one of them was the wrong size.
-A shirt was o ...
Botafogo's full review | 456 words | 1 comment added.
Review by
sue henderson
on 31st Jan 2008
User Rating : 1
Respect :
+1
Thought I had found a good company however still waiting after 6 weeks for £100 refund. Intend to take this matter further.
Certainly will not be using this company again.
sue henderson's full review | 56 words | 1 comment added.
Review by
manutd99
on 30th Jan 2008
User Rating : 10
Respect :
0
Very happy with the service I received from uksoccershop after purchasing two shirts for my young sons birthdays.
As I did not want to disappoint them, I spoke to the uksoccershop staff and asked them to take special care with the order and was delighted when the shirts arrived within 3 days of me placing the order.
Both shirts had official shirt printing and sleeve patches on them and were well packaged and protected.
The service from uksoccershop was excellent and it certainly won't be the ...
manutd99's full review | 100 words
Review by
craigy04
on 23rd Jan 2008
User Rating : 10
Respect :
0
UKSoccershop come highly recommended from me. The website is very user friendly and easy to use and has a massive range of products which are all 100% official - something that cannot be said for the majority of football shirt sites on the internet these days. Although the prices are quite high, the quality of service and range of hard to find items more than makes up for that. I would recommend them to anyone looking to buy a football shirt.
craigy04's full review | 87 words
Review by
wuzzle
on 22nd Jan 2008
User Rating : 10
Respect :
0
I have just received my Manchester United home shirt which I bought in their sale last week with Wayne Rooney printing for my son, who is a huge fan.
Apart from the bargain price, the delivery time was excellent as I received it in just four days even though it needed printed.
The shirt is fully authentic and is of the highest quality and came well packaged and presented. UKSoccershop gets a full thumbs up for me, and I'll be returning shortly to buy the away shirt once the new stock they ...
wuzzle's full review | 111 words
Review by
webman00
on 18th Jan 2008
User Rating : 10
Respect :
0
Have used uksoccershop many times over the past couple of years and have always been happy of times with their service. In total I'd say I've ordered around 20 times from them. Sure, a couple of times there were slight mistakes with the orders but these were always resolved quickly and I've always found their staff to be friendly. They are certainly unrivalled in terms of product selection and unlike others, I don't have a bad word to say about them. I've recommended them to a number of friends ...
webman00's full review | 120 words
Review by
kuman
on 16th Jan 2008
User Rating : 9
Respect :
0
Today I have contacted them by e-mail and have solved a problem, they have apologized and have promised to send it by mail.
I think that the degree of service is worthy 9/10 because basically it is a lot of clients and they have time to communicate with them on e-mail.
kuman's full review | 72 words
Review by
primestep1
on 14th Jan 2008
User Rating : 0
Respect :
0
Ordered 2 shirts for son's Christmas, first one (with name & number) arrived ontime but without sleeve patch, other top with only sleeve patch required is still outstanding. I haven't yet responded to the e-mail's I sent, never mind get a phone number or address. A reputable company would at least explain what problems they are experiencing with stock. Will try to get refund through credit card company.
It seems to be pot luck if you receive your order or not !!
primestep1's full review | 101 words
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