Arena Flowers Reviews - www.arenaflowers.com

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“Ordered flowers from Arena before 2pm for same day...”

Written on: 23/05/2016 by nonky (1 review written)

Just had a phone call from Arena Flowers to tell me that they are very sorry but the florist is unable to deliver the flowers today!! it appears that ' they work with a partner who in turn put the order with a florist' So at 4pm they call to say sorry we can not do this. Can they send flowers tomorrow. Well the birthday is today. They will return my money in 3-5 days. I picked this company from the internet BECAUSE they advertised that they could preform a service. I now know they can not!!… Read Full Review

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“No delivery and totally unprofessional”

Written on: 13/02/2016 by goHoffman39 (1 review written)

2 Days ago I ordered and paid for 12 Red Roses for delivery to a restaurant for 8PM. On the day i.e 2 days later I thought I would phone the restaurant to check the flowers had been delivered. To my disgust they had not. I checked with the restaurant and there had been no phone call to the restaurant and no phone call or email to me, even though I had given Arena all contact details in case of delivery problems. I phoned Arena Flowers at 4,10pm to find out why no delivery, and was told the… Read Full Review

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“Very poor service and quality.”

Written on: 29/11/2015 by Digvijay.12 (1 review written)

They don't deliver on time. Products are not of good quality. Staff is rude. … Read Full Review

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“Absolutely Disgusting”

Written on: 19/10/2015 by TessaAshby294 (1 review written)

I ordered a plant pot for my mother's birthday in plenty of time. They delivered 4 days late, and missed my mother's 84th birthday. I made at least 9-10 telephone calls, and was offered 25% of my money back. I am still awaiting a telephone call back to confirm why this happened. I am absolutely disgusted with the service and the fact that my mother did not get this for her birthday. I certainly would not use them and hope no one experiences the terrible service and customer service I had… Read Full Review

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“Do not use”

Written on: 14/09/2015 by AmaniLee124 (1 review written)

Took money and order. Told 4 days later (delivery day) they wouldn't deliver. Very slow repayment. No way to review on their web site… Read Full Review

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“Awful service”

Written on: 24/07/2015 by MakenzieHead146 (1 review written)

I sent flowers to my Mum which ere delivered a day late. And they wren't even fresh! They didn't even apologise. Really bad customer service… Read Full Review

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“Never gain”

Written on: 18/04/2015 by mayhammy (1 review written)

Despite special request for early delivery for our anniversary and Paid the extra £5 for the service? Courier Left flowers with a neighbour who handed them in when we returned Flowers packed in a box, separate from vase (I purchased £7), for self assembly and arranging? Cost of this £48 4 days later and starting to wilt already? I could have purchased same quality from local supermarket and at least they would have been here on time and would probably have lasted longer for half the… Read Full Review

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“Disgraceful”

Written on: 16/03/2015 by YaelWhitaker131 (1 review written)

Ordered flowers for mothers day costing £30. They arrived nicely packaged until i opened the box and the flowers were half dead, limp, roses were brown on the edges on picking some of the flowers up to put in a vase the flowers completely fell off. I emailed Arena Flowers who offered me 15% off my next order. Like I would ever want to order from them again. Disgusting customer service… Read Full Review

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“No Flowers Delivered No Support centre”

Written on: 16/02/2015 by Garza387 (1 review written)

I have ordered 3500rs flowers and chocolates on 11 Feb for 14 Feb as a valentine day present to my wife. As requested by Arenaflowers support team India  I did an instant payment online and was assured that the gifts will be delivered on 14Feb. The result on 14 Feb 2015 was that no gift was delivered. When tried to contact arena support desk none of the contacts detail worked or they picked our phone through out the day. This have ruined my valentine day and have caused me and my partner great… Read Full Review

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“So unprofessional ”

Written on: 16/02/2015 by Neveaha65 (1 review written)

My friend had ordered a bouquet from UK to be sent to me . The delivery boy had left the bouquet with the card outside my main gate of house without informing us. This is the first online delivery company I have seen that is so unethical and doesn't know how to work. Apparently someone else had taken that instead of me As it was lying outside. Don't order anything from them please. I'll give them a zero on this ridiculous service… Read Full Review

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“we do not deliver!!”

Written on: 19/11/2014 by NatashaLevesque (1 review written)

I emailed them to ask how much was the price of a bouquet I saw online. First I had to send the email twice as they did not reply, and when I got the reply, they told me they could not deliver it to me as we are approaching Christmas...are you joking?? What kind of image do you sell? Not serious enough!… Read Full Review

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“Not worth for money”

Written on: 24/09/2014 by Cindyg1952 (1 review written)

Not worth for money...packing and delivery is worst...don't go for it… Read Full Review

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“Highly Disapoiting service and staff”

Written on: 27/08/2014 by Shalu1985 (1 review written)

I would never recommend arenaflowers to someone as the services are really bad and customer dealing of the staff is really pathetic. The delivery time is not the time which they mention. Never ever choose this site for shopping. The staff is not at all cooperative and too rude to reply. I would rate it as zero infacr negative… Read Full Review

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“Terrible quality”

Written on: 06/07/2014 by Caydent111 (1 review written)

Absolutely awful, they delivered the flowers half dead! I was absolutely appalled when I went to see the person I had sent them to. It was an absolute joke. It looked like they had taken the end of date flowers from a local supermarket and just put them in a box… Read Full Review

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“Extremely disappointing”

Written on: 03/07/2014 by 1978Nunez (1 review written)

I ordered a 'Fruit cake combo' for a 'birthday' but the order delivered did not have any cake. It had dry fruits and flowers. Support team apologized and 'blamed' the delivery team for this. After complaining the order was re-sent (and first order was collected back). The corrected order had a cake but it looked like a cheap cake from local bakery with worst decoration I have ever seen. Even my 6 year old nephew can decorate a cake better than this. When I wrote a negative review on… Read Full Review

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“Disappointing”

Written on: 30/06/2014 by KingProctor26 (1 review written)

Very poor service. I ordered cake and flowers for my fiancé . Doesn't get delivered on time, cake had no message on it. Cake was different from what I had ordered. They fool people.not sure why they charged me 1900rs for this crappy order.would never recommend anyone to use their online service… Read Full Review

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“Highly disapponting job. ”

Written on: 23/06/2014

Hello everyone i m from India currently working in lagos. I placed an order on 20th june after confirming from them over telephonic conversation. The person assured me that it would be delivered on the same day. But no... it was not the same as assured. it was my mom dad's anniversary n i m not with them in India. Highlights 1) False confirmation about same day delivery. 2) Did not attend call after the order was placed 3) No Msg was written on the cake 4) Cake was not the same which i… Read Full Review

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“BEWARE! Delivered late and poor customer service!”

Written on: 11/06/2014 by Veronica272 (1 review written)

I ordered some roses one week in advance of when I wanted them to be delivered, unfortunately Arena Flowers still managed to deliver a day late! On the day off delivery, I used the tracking service and discovered that the was a delay of 24hrs! So I informed Arena Flowers of this but the best they could do was to send an email off and wait until their courier responded - not very proactive in my mind! They promised to call back with an update but they never did! Even when the roses arrived a… Read Full Review

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“No delivery”

Written on: 07/05/2014

THE SERVICE FROM THIS COMPANY WAS APPALLING. THEY DID NOT EVEN DELIVER THE FLOWERS ON THE SPECIFIED DATE DESPITE CONFIRMING MY ORDER TWO DAYS BEFORE THE DELIVERY DATE. THEY OFFERED ME A REFUND (GOOD - BECAUSE THEY DIDN'T DELIVER!) AND A 15% DISCOUNT ON MY NEXT ORDER. I WILL NOT BE TAKING UP THEIR OFFER. AVOID THEM LIKE THE PLAGUE… Read Full Review

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“Not Worth the money your spending”

Written on: 18/03/2014 by Jvinton (1 review written)

I ordered flowers to be delivered to Cyprus at a cost of £58.99 with no delivery charge as stated FREE. This was for a special birthday and spending that amount of money I would get a fare bunch. I was so disappointed on receiving a photo there were around 15 flowers with added greenery to bulk the display up. The response from Arena after my complaint was that they confirm my order had been filled to value and also note that prices for flowers to Cyprus are higher than the UK. I knew I… Read Full Review

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