Maple Manor Parking Reviews - www.gatwickparking.net

★★★☆☆
3.4 / 5
457
63% of users recommend this
  • Ease of booking

  • Security

  • Value For Money

? Ask our helpful community of experts about this product or company
Maple Manor Parking www.gatwickparking.net - Ask a question now

Media Gallery for Maple Manor Parking www.gatwickparking.net

Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Very good service”

Written on: 09/04/2016 by davidpacker (1 review written)

Excellent service both ways and very near north terminal. Cant fault it and much easier then looking for a parking space… Read Full Review

Report this review
★★★★★

“very efficient”

Written on: 16/03/2016 by Aryanar500 (1 review written)

I read through the reviews of many meet and greet operators as this is the first one I have used. in general the feedback was extremely poor however maple parking seemed mostly good so I gave it a try. it is very easy to find nr north terminal, simple to walk to the terminal and upon return my car was waiting following a quick call. I was very happy with the service and would not hesitate to recommend to people… Read Full Review

Report this review
★☆☆☆☆

“Damage sustained and disappointing customer service”

Written on: 11/03/2016 by LillieRandall (1 review written)

I booked via an agent for Stansted Maple Manor. This was a simple process. The service on site was fine - left my keys, and was taken to the airport straight away, and picked up straight away on return. However, when I was given my keys back I noticed scratches on my vehicle that were not there before. I reported it and was given an email address to send photos to. All of my emails have been polite and chatty, assuming it would be straight forward to sort out. The responses from Larry Gerber… Read Full Review

Report this review
★☆☆☆☆

“Horrendous service”

Written on: 29/02/2016 by jhRogers75 (1 review written)

Do NOT use Maple Manor Parking. I have just returned from my holiday and our car was absolutely filthy, particularly on one side where it was clear they drove very quickly through a muddle pothole. God knows what damage we will find when we inspect this further. Their response to my complaint was that they couldn't care less, were rude on email (LARRY GERBER) and renounced all responsibility for anything. Not even a 'sorry it was dirty even if it wasn't our fault'. I've never ever been party to… Read Full Review

Reviewergeek's Comment

Written on: 11/03/2016

I returned on 28th February to a scratched car and feel the tone of my emails from Larry are pretty much the same as yours... Awful customer service, my insurers have asked me to ask for CCTV footage.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“THEY CRASHED MY CAR - THEN REFUSED TO TAKE RESPONSIBILITY”

Written on: 19/10/2015 by Skyleru420 (1 review written)

****WARNING - DO NOT USE THIS COMPANY!!!!!!**** After picking my car up in a dimly lit car park, having not even approached my car yet, the Maple Manor staff asked us to sign a box (couldn't see any writing above it) stating we just had to sign it to say they've released the car to us, otherwise we could not take it. The next day, in daylight we noticed they had DAMAGED the car, reversed it into a fence and also scuffed the drivers side wing mirror. After complaining and sending photos, they… Read Full Review

Report this review
★☆☆☆☆

“late!”

Written on: 12/10/2015 by Alejandrav490 (1 review written)

The driver was more than 20 minutes late when I arrived at Gatwick North Terminal, which caused me to miss my flight. After calling for the third time, they said on the phone that they were running late... they should have just said it at the beginning, so that I could have parked elsewhere, and got on my plane. Will never use again… Read Full Review

Report this review
★☆☆☆☆

“Rubbish, £82 for 4 days parking, waited 35 minutes...”

Written on: 22/09/2015 by Adkinsye464 (1 review written)

When I arrived at drop off done of the staff wanted to take the car, passed from one to another had to demand one of them took it. Arrived back at 1 am rang them as instructed at baggage pick up, went to car park to get my car, 35 minutes later it arrived 4 ladies waiting in a cold car park at 2am not impressed at all. RUBBISH SERVICE… Read Full Review

Report this review
★☆☆☆☆

“Avoid unless you want to risk damage to your car”

Written on: 18/08/2015 by brGillespie130 (1 review written)

I have used Maple Manor meet and greet service previously without any dramas. In fact I found them to be very good. However the test of a company is when things do not go well and how they react/behave. On our last encounter the car was returned with a broken (not cracked - there were pieces of lens missing) rear indicator lens cluster...which incidentally is pretty thick. After NOT signing the PDA device to say vehicle was not returned in same condition I wrote to them on several occassions… Read Full Review

Report this review
★☆☆☆☆

“Car's condition when returned not as left at Hotel...”

Written on: 15/07/2015 by ChaimLarkin348 (1 review written)

We parked our car at the Sofitel Gatwick in June and handed the keys, pre-arranged- over at Reception. 1 On our return we found the trip meter had been Zeroed and changed from Trip meter 1 to Trip meter 2 – why? I believe someone had been driving it elsewhere in addition to the journey to the off airport parking. Maplemanor say that the driver “may have reset it in error.” How? He would have had to press the button twice to do this and in any case there would be no noeed to… Read Full Review

Report this review
★★☆☆☆

“Convinient, but Damaged car and refused to acknowledge”

Written on: 29/06/2015 by Cordell144 (1 review written)

Having just picked up a new Range Rover and driven to Gatwick, I left the car with Maple Manor at the Hampton Hilton Car Park. The service was as expected ,but they did not give any paperwork other than the card to collect the keys. Upon return we were hastily given the keys and sent on our way. I did not check the car but upon reaching home I saw that the front alloy that is gloss black had a scrape along the edge with yellow paint. The only place that the yellow paint could have got there… Read Full Review

Report this review
★☆☆☆☆

“Utter rubbish avoid avoid !!”

Written on: 01/06/2015 by HopeStevens200 (1 review written)

Booked meet and greet at Stansted . On arrival was greeted on the telephone by a female who was extremely rude and then had to wait 21 minutes for someone to collect car. Arriving back into the UK telephoned as instructed only to be told they were unable to provide meet and greet that night as too busy and we would be collected in a minibus and taken to car. Waited 40 minutes before bus arrived which could only take 8 out of the many people waiting so waited for longer. It was only because one… Read Full Review

Report this review
★☆☆☆☆

“worst experience ever”

Written on: 17/04/2015 by Vaughandq370 (1 review written)

This was the cheapest, yes; in terms of the service I received, but the most expensive parking I've ever paid in my life. For 23 days £86.5 + £365=£451.5 (can you imagine!!!). There was no one to meet and greet, very misleading customer service instructions. No apologies for their bad service and no refund despite paying cancellation fees. I'll never ever use again and will definitely advise any wise person NOT to use… Read Full Review

Report this review
★☆☆☆☆

“Left a 5 month old waiting in the cold”

Written on: 22/02/2015 by Tim_Hodges (1 review written)

Under no circumstances use Maple Manor. We were waiting for 30 minutes in the freezing cold with a 5 month old child. When I called them from the baggage hall I double checked that they would definitely be there they said they would be. Once I returned home I asked for a refund because they were so late and I was told no because my flight had arrived early. They had the details of what flight I was on and all they had to say when I phoned them was 'we are sorry we are going to be late' but… Read Full Review

Parkinguk's Response to Tim_Hodges's Review

Written on: 23/02/2015

if you want a parking company to park with no wait time on drop off and return use kks gatwick parking flights tracked twelve hours be your dew to land no matter what time of the day look at reviews and see for yourself

Reply to this comment

Hamzatxp's Response to Tim_Hodges's Review

Written on: 17/04/2015

Totally agree. I also had very bad experience with this firm. Now in the digital era nothing can be hidden and no one can be made stupid unless they really are. I'll definitely advise NOT to use

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Miss”

Written on: 20/02/2015 by Philipj484 (1 review written)

When picking up my car, they were on time and the driver was very pilot. However after being on holiday and getting my car dropped off to me then become a problem. Once collecting my bags I phone them up, it wasn't till an hour later that I finally had my car dropped off to me after ring the reception twice requesting where my car was. I had paid for my car to be valeted to find that this was not done. When I rung Maple Manor the receptionist was rude to me, I was put through to the manager who… Read Full Review

Parkinguk's Comment

Written on: 23/02/2015

if you want a parking company to park with no wait time on drop off and return use kks gatwick parking flights tracked twelve hours before your dew to land no matter what time of the day look at reviews and see for yourself

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Car arrived back dirty inside!”

Written on: 13/01/2015 by LAWilliams (1 review written)

I have used Maple Manor parking several times before and always had a good service. We used them at Gatwick last week and one of the cars in our party, a Jaguar X Type was the only car to turn up without paper protecting the footwell. It was returned with muddy marks in both the foot well and one the door step of the drivers side. The car had been valeted prior to the trip, so was spotless inside when the car was left with them. When i contacted Maples customer service team i was told they… Read Full Review

Report this review
★☆☆☆☆

“Dreadful - Avoid at all costs”

Written on: 31/12/2014 by Braddders (2 reviews written)

Terrible experience with Maple Manor, arrived back in Gatwick on 30 December and was told there would be a 30 minute wait for the car to be delivered which completely negates the purpose of the service in the first place. Called back after 30 mins and was told it would be another 30 minutes. Called again after 1 hour and was told it would be there 'any second' after 1 hour and 12 minutes of waiting in -2 temperatures the car finally arrived. The company doubled their prices over the Christmas… Read Full Review

Report this review
★☆☆☆☆

“Do no book valet”

Written on: 24/11/2014 by 193Hamilton (1 review written)

I have never had to review a valet car park until today. My advice is avoid this company because my BMW X5 was driven for 20 miles without my permission while I was on hoilday . I was told over the phone that it would parked off site 2 miles away .I have asked for explanation . Refund and compensation and this has been refused . Only book BAA parking on site unless you want your car driven around the Kent country side. … Read Full Review

Report this review
★☆☆☆☆

“Takes a long time to get your car back”

Written on: 16/11/2014 by Brianpelooza (1 review written)

Having used MM lots of times, recently the pick up service has gone downhill with waiting times of up to 40mins, no phone call to let you know and after calling them while waiting I have heard all the excuses in the book. Far quicker and cheaper is to use the Long Stay car park… Read Full Review

Report this review
★★☆☆☆

“Not Meet and Greet”

Written on: 20/10/2014 by nwWest50 (1 review written)

I object to the long wait 20 - 30 minutes to collect car. It defeats object of a 'Meet and Greet'. Staff do not want to be kept waiting but do not mind if you have to wait for your car. Certainly no quicker than parking in long stay car park. Recommend people call when through immigration before collecting bags then maybe car will arrive on time… Read Full Review

Report this review
★☆☆☆☆

“Don't bother”

Written on: 07/10/2014 by 218Martin (1 review written)

Don't bother save your money,park yourself in the car park unless you like waiting 45 minutes for your meet and greet ha ha service… Read Full Review

Report this review
overview