Maple Manor Parking Reviews - www.gatwickparking.net

★★★☆☆
3.4 / 5
465
62% of users recommend this
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Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net

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Latest Reviews

★☆☆☆☆

“I'm sorry to say we returned to things missing from...”

Written on: 13/06/2016

I'm sorry to say we returned to things missing from the inside of the vehicle and appalling follow-up customer service. Dropped the car at the start of a week in Turkey and PURPOSELY counted the change that a lot of people keep in the ashtray (concealed) inside the vehicle. Upon return of the car a week later the pound coins were missing but the silver change had been left (probably in the hope we wouldn't notice for a week or so). Because it was the last thing I checked (in front of my wife… Read Full Review

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★★★☆☆

“Scratched car ”

Written on: 08/06/2016 by JoB30 (1 review written)

People were fine nice and polite but unfortunately I came back to a scratched car in 2 places which is not the way to end a holiday. Still waiting for a reply from the company which I sent Friday… Read Full Review

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★★☆☆☆

“Bit of a shambles”

Written on: 07/06/2016 by 275Munro (1 review written)

Just used the Birmingham service. Drop off was ok, but collection a shambles. Had to wait a long time for our car to turn up (along with many others also waiting). Plenty of staff around but no idea how to handle the situation. Inefficient services, staff ineffectual and discourteous. Avoid… Read Full Review

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★☆☆☆☆

“Car covered in Bird Poo”

Written on: 07/06/2016 by KashMarsh (1 review written)

Use before and all OK, but last time (May 2016) was different. First of all we had to drive to a car park,the other side of the Hampton Hilton (This is not meet and greet -this is driving to a car park). On return the car was covered in Bird Poo and twigs. On checking the car's tracker system, it was parked in a wood! This explains the bird poo and twigs. Again we had to walk to the car park through the hotel - Again this is not meet and greet!… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 01/06/2016 by Rafferty104 (1 review written)

Have previously used Maple Manor with great results. Unfortunately yesterday I returned to T5 to find some damage to my car (the hazard button had been pushed inside the dash). I contacted their customer service team who promptly replied to say their would not take an responsibility for this despite it happening while it was in their possession. They do not check the car before taking it which means no damage on their part would be covered! I'm afraid I can no longer recommend them and… Read Full Review

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★☆☆☆☆

“Shocking service - AVOID”

Written on: 31/05/2016

Whilst OK when things go right, the real test is when something goes wrong. And our experience last week was that Maple Manor Meet & Greet at Gatwick Airport are appalling - when we collected our car after a week away, there was a problem with it which did not exist when we dropped the car off a week earlier. We raised this with the on-site attendant who was disinterested, and just told me to phone the office. He was unwilling to look at the damage. I called the office, who I found to be… Read Full Review

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★☆☆☆☆

“Absolutely disgusting service”

Written on: 23/05/2016 by AngelDowney1949 (1 review written)

Returned vehicle was damaged with a smashed windscreen. Company not interested - would not use this company if you want your car in one piece!!!!!!… Read Full Review

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★☆☆☆☆

“Would not recommend - use another company”

Written on: 17/05/2016 by CJF22 (1 review written)

Our car was damaged on return and they were not interested and did nothing about it. Suggest you steer clear of them… Read Full Review

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★★★★★

“Very good service”

Written on: 09/04/2016 by davidpacker (1 review written)

Excellent service both ways and very near north terminal. Cant fault it and much easier then looking for a parking space… Read Full Review

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★★★★★

“very efficient”

Written on: 16/03/2016 by Aryanar500 (1 review written)

I read through the reviews of many meet and greet operators as this is the first one I have used. in general the feedback was extremely poor however maple parking seemed mostly good so I gave it a try. it is very easy to find nr north terminal, simple to walk to the terminal and upon return my car was waiting following a quick call. I was very happy with the service and would not hesitate to recommend to people… Read Full Review

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★☆☆☆☆

“Damage sustained and disappointing customer service”

Written on: 11/03/2016 by LillieRandall (1 review written)

I booked via an agent for Stansted Maple Manor. This was a simple process. The service on site was fine - left my keys, and was taken to the airport straight away, and picked up straight away on return. However, when I was given my keys back I noticed scratches on my vehicle that were not there before. I reported it and was given an email address to send photos to. All of my emails have been polite and chatty, assuming it would be straight forward to sort out. The responses from Larry Gerber… Read Full Review

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★☆☆☆☆

“Horrendous service”

Written on: 29/02/2016 by jhRogers75 (1 review written)

Do NOT use Maple Manor Parking. I have just returned from my holiday and our car was absolutely filthy, particularly on one side where it was clear they drove very quickly through a muddle pothole. God knows what damage we will find when we inspect this further. Their response to my complaint was that they couldn't care less, were rude on email (LARRY GERBER) and renounced all responsibility for anything. Not even a 'sorry it was dirty even if it wasn't our fault'. I've never ever been party to… Read Full Review

Reviewergeek's Comment

Written on: 11/03/2016

I returned on 28th February to a scratched car and feel the tone of my emails from Larry are pretty much the same as yours... Awful customer service, my insurers have asked me to ask for CCTV footage.

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★☆☆☆☆

“THEY CRASHED MY CAR - THEN REFUSED TO TAKE RESPONSIBILITY”

Written on: 19/10/2015 by Skyleru420 (1 review written)

****WARNING - DO NOT USE THIS COMPANY!!!!!!**** After picking my car up in a dimly lit car park, having not even approached my car yet, the Maple Manor staff asked us to sign a box (couldn't see any writing above it) stating we just had to sign it to say they've released the car to us, otherwise we could not take it. The next day, in daylight we noticed they had DAMAGED the car, reversed it into a fence and also scuffed the drivers side wing mirror. After complaining and sending photos, they… Read Full Review

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★☆☆☆☆

“late!”

Written on: 12/10/2015 by Alejandrav490 (1 review written)

The driver was more than 20 minutes late when I arrived at Gatwick North Terminal, which caused me to miss my flight. After calling for the third time, they said on the phone that they were running late... they should have just said it at the beginning, so that I could have parked elsewhere, and got on my plane. Will never use again… Read Full Review

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★☆☆☆☆

“Rubbish, £82 for 4 days parking, waited 35 minutes...”

Written on: 22/09/2015 by Adkinsye464 (1 review written)

When I arrived at drop off done of the staff wanted to take the car, passed from one to another had to demand one of them took it. Arrived back at 1 am rang them as instructed at baggage pick up, went to car park to get my car, 35 minutes later it arrived 4 ladies waiting in a cold car park at 2am not impressed at all. RUBBISH SERVICE… Read Full Review

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★☆☆☆☆

“Avoid unless you want to risk damage to your car”

Written on: 18/08/2015 by brGillespie130 (1 review written)

I have used Maple Manor meet and greet service previously without any dramas. In fact I found them to be very good. However the test of a company is when things do not go well and how they react/behave. On our last encounter the car was returned with a broken (not cracked - there were pieces of lens missing) rear indicator lens cluster...which incidentally is pretty thick. After NOT signing the PDA device to say vehicle was not returned in same condition I wrote to them on several occassions… Read Full Review

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★☆☆☆☆

“Car's condition when returned not as left at Hotel...”

Written on: 15/07/2015 by ChaimLarkin348 (1 review written)

We parked our car at the Sofitel Gatwick in June and handed the keys, pre-arranged- over at Reception. 1 On our return we found the trip meter had been Zeroed and changed from Trip meter 1 to Trip meter 2 – why? I believe someone had been driving it elsewhere in addition to the journey to the off airport parking. Maplemanor say that the driver “may have reset it in error.” How? He would have had to press the button twice to do this and in any case there would be no noeed to… Read Full Review

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★★☆☆☆

“Convinient, but Damaged car and refused to acknowledge”

Written on: 29/06/2015 by Cordell144 (1 review written)

Having just picked up a new Range Rover and driven to Gatwick, I left the car with Maple Manor at the Hampton Hilton Car Park. The service was as expected ,but they did not give any paperwork other than the card to collect the keys. Upon return we were hastily given the keys and sent on our way. I did not check the car but upon reaching home I saw that the front alloy that is gloss black had a scrape along the edge with yellow paint. The only place that the yellow paint could have got there… Read Full Review

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★☆☆☆☆

“Utter rubbish avoid avoid !!”

Written on: 01/06/2015 by HopeStevens200 (1 review written)

Booked meet and greet at Stansted . On arrival was greeted on the telephone by a female who was extremely rude and then had to wait 21 minutes for someone to collect car. Arriving back into the UK telephoned as instructed only to be told they were unable to provide meet and greet that night as too busy and we would be collected in a minibus and taken to car. Waited 40 minutes before bus arrived which could only take 8 out of the many people waiting so waited for longer. It was only because one… Read Full Review

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★☆☆☆☆

“worst experience ever”

Written on: 17/04/2015 by Vaughandq370 (1 review written)

This was the cheapest, yes; in terms of the service I received, but the most expensive parking I've ever paid in my life. For 23 days £86.5 + £365=£451.5 (can you imagine!!!). There was no one to meet and greet, very misleading customer service instructions. No apologies for their bad service and no refund despite paying cancellation fees. I'll never ever use again and will definitely advise any wise person NOT to use… Read Full Review

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