Maple Manor Parking Reviews - www.gatwickparking.net

London Road, Crawley, West Sussex, RH10 9SW
★★★★☆
3.6 / 5
67% of users recommend this
  • Ease of booking

  • Security

  • Value For Money

Description (provided by business)

Maple Manor Parking have provided a convenient Meet & Greet parking service at Gatwick since 1992. We are fully approved by Gatwick Airport as an "Approved Meet & Greet Operator" and have recently been awarded "Buy with Confidence" and "Park Mark Safer Parking Award" by Trading Standards and The British Parking association. Our aim is to provide a convenient and reliable service and the safest possible envoronment for your car all at a competitive and fair price. We also offer discounts to regular customers and run various promotions year round to give recognition to our members and regular customers who's loyalty to us is why we are the most popular Meet & Greet Service at Gatwick Airport.
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Latest Reviews

★☆☆☆☆

“Shambles”

Written on: 21/09/2014 by JaidaFitzsimmons33 (1 review written)

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We waited 30 mins for our car to be delivered on arriving at gatwick. Why pay extra for valet parking? It doesn't save any time with these guys. Customer service awful too… Read Full Review

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★☆☆☆☆

“Totally Terrible Service”

Written on: 20/09/2014 by Herndon297 (1 review written)

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So, having contacted Maple Manor as advised to after collecting our luggage at Gatwick North we were left for an hour and 25 minutes waiting in a car park with a toddler. Numerous calls to both Maple Manor and the agent we booked through and several times we were told our car was on its way, but never materialised. It seems that this company couldn't organise a bender in a brewery so to speak, as we were not the only ones waiting excessively today. This being the first time we have used meet… Read Full Review

Cj215's Comment

Written on: 21/09/2014

we use kks gatwick parking all the time now no matter the time of day car all ways there when returned from holiday and when we drop car off.

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★☆☆☆☆

“What a disaster!!”

Written on: 20/09/2014 by Tanya316 (1 review written)

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Real shame having used this company with no problem a number of times before. Something ha clearly changed in this company as this time it was a disaster, we were instructed to drop off in the wrong place and then had to wait for ages while one of their operatives strolled over to find us we watched him amble over he was in no rush! On our return we phoned through to advise we had returned and were told to call back when we had our bags which we did. 30 minutes later car was still not there so… Read Full Review

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★☆☆☆☆

“Utterly appalling”

Written on: 17/09/2014 by Young343 (1 review written)

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Try someone else!! After 3 attempts to call them on heading to the airport to arrange drop-off I was finally told I would have to wait up to 40 mins for my car top be collected (at 5am!). No alternative offered and I was just left high and dry, such that rather than wait around at that time of the morning I headed off to another car park! Really not worth considering… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 13/09/2014

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We had no information as to how to drop off the car on our arrival to the airport hotel. Called the company and eventually got hold of someone, had to wait a good 20 minutes for someone to pick the car up. On our arrival home (they had our flight number and arrival time) we had to call them 4 times and waiting over half an hour for the car. Definately not what was advertised. When the driver arrived there was no apology and he just shrugged his shoulders, gave me the keys and walked off… Read Full Review

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★★☆☆☆

“Great Start, poor finish”

Written on: 12/09/2014 by duOrtiz58 (1 review written)

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We arrived at Gatwick to drop our car off and there were about three staff waiting so no problems. I was travelling with my partner and our 18 month old daughter. Anyone who has travelled with kids will know how challenging it can be so it was great not to have to use a transfer bus service when we dropped the car off. We arrived back at Gatwick and collected our bags, this is when the problems started. The number on the card given to us by Maple Manor just kept ringing, we tried 4 or 5 times… Read Full Review

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★☆☆☆☆

“Caveat Emptor”

Written on: 02/09/2014 by MrRussell (1 review written)

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Car took 15/20 mins to be collected when dropped off. Took 25/35 mins to be returned. So Meet and greet with a delay which would give it 3 out 5. Whilst in the waiting area at Gatwick a guy with Maple clothing came and sat down also. About 10 mins later our car arrived and driver (very pleasant) handed over keys and went to get exit ticket which he returned to us. No problem. I put cases in the car, getting into the car I checked I still had my phone but it wasn't in my pocket. My error… Read Full Review

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★★☆☆☆

“If you like a long wait for your car this is for you”

Written on: 30/08/2014 by ygMcLain1989 (1 review written)

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Don't use this company. I called as instructed on arrival in the luggage hall and was told bluntly to call back when I had picked up my luggage. I assumed therefore this was a slick operation. I called back with luggage in hand 5 minutes later and was told to go to car park 6 level 1. After waiting 30 minutes I called again to be told the car will be with you in 1 minutes. Eventually my car arrived 50 minutes after my first call. I complained to the driver who offered to 'pay' for the parking… Read Full Review

Cj215's Comment

Written on: 31/08/2014

you should try kks garwick parking we use them all the time did use aph but found kks is alot better no wait time on dropping car off or on return there just there as you walk out the lift.

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★★★★★

“Great Service”

Written on: 27/08/2014 by GageLynch (1 review written)

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Collection delivery and cleaning we're all to a high standard. No problems… Read Full Review

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★☆☆☆☆

“Appauling Service”

Written on: 26/08/2014 by BirdDM (1 review written)

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Arrived home at 3:40am. Phone Maple Manor parking as requested. Number Busy. Tried again and again, only to be told 'invalid entry'. Asked Maple Manor staff at pick up point for help and advice, only to be told 'keep trying as they only had 2 staff answering calls and early morning is their busiest time! Phone a total of 18 times. My car was finally delivered at 5:20am. We were cold, tired and upset. Not what you need after a lovely holiday… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 21/08/2014 by Unhappy370 (1 review written)

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Had to wait 29 minutes from phoning them to someone to meet as at the airport dispite having a member of staff standing opposite us throughout. 40 minute wait to have car returned to us which at 2.30am after travelling all night with children wasn't fun! Would of been easier and less stressful to park ourselves. not be using this company again… Read Full Review

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★★★★★

“great service”

Written on: 19/08/2014 by braddjm (1 review written)

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Rang up from our hotel carpark and meet the driver at the meeting place. he looked round the car, and off we went Rang coming back after we got our bags and walked to orange carpark meet our driver and he went to get our ticket out while i loaded the car, and away we went… Read Full Review

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★★★★★

“Hassle Free Service”

Written on: 19/08/2014 by DaphneRoth2 (1 review written)

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I was due to drop my car off at LGW North at 6pm however found ourselves at Clackett Services at 4pm. Called on the off chance we could drop the car earlier and the girl I spoke to was gerat. She said that she would organise a driver as soon as possible and to head for the north Terminal. I was expecting to have to wait a little while on arrival but no, the driver was already waiting for us. Our return wsa equally smooth and efficient. Thank you Maple Manor, I am now a meet and greet convert… Read Full Review

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★☆☆☆☆

“Damaged car ”

Written on: 19/08/2014

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Damaged car - a long scrath done 3 panels and a bump on the bumper. reported to driver on return who couldnt have been less interested. have written to complain and they deny all knowledge. DO NOT USE!… Read Full Review

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★★★★☆

“Good Service (Gatwick North)”

Written on: 15/08/2014 by Daniella162 (1 review written)

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Having used various Meet & Greet services over the recent years, I'm always tentative that everything will be OK, especially with the first meeting when on an early flight. However, my concerns were unfounded this time. We phoned as instructed and a driver was waiting for us when we arrived at the drop-off area. One thing we did notice was that he didn't inspect the car when accepting it, but the rest of his "greeting" was professional and courteous. We were straight into the terminal. On our… Read Full Review

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★☆☆☆☆

“Dreadful Company”

Written on: 09/08/2014 by Applesgill (2 reviews written)

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Appalling service from Maple parking at Gatwick. Nearly missed my flight thanks to no driver being available to be at drop off zone on departure. There were other customers also in same position. Didn't answer their telephone to advise. On arrival, despite telephoning as instructed we spent 40 minutes waiting in car park for our car to be returned, again not alone in this. Made a complaint to staff but as they could barely speak English there was little recourse. Will never use again… Read Full Review

Cj215's Response to Applesgill's Review

Written on: 26/08/2014

you should try kks gatwick parking

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★☆☆☆☆

“never again”

Written on: 05/08/2014 by 10Doherty (1 review written)

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Beware damages your car, then denied all knowledge of it, his reply was we did it on exit. The service we had was dreadful, I'm not the first to say damage to car when you read reviews there are lots complaining and they always deny it. Total rip off not sure how they sleep at night. Never use again. May be he will experience the same one day, then may be he will start to take responsibility. No way are they professional… Read Full Review

Jbj22's Comment

Written on: 06/08/2014

Yes we experienced exactly the same we would never use again.

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★★★★★

“Nice and easy valet parking.”

Written on: 20/07/2014 by Arsenaultzl99 (1 review written)

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We have used Maple Manor valet parking for a few years now and have always found the service reliable and the staff friendly and courteous. If you follow their instuctions, drop off and pick go without a hitch and without any waiting time. We love the fact that we drop off and pick up right outside the the entrance to the terminal. Its all nice and easy… Read Full Review

Applesgill's Comment

Written on: 09/08/2014

You just got lucky!

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★★★★★

“Always Impressive”

Written on: 19/07/2014 by Nelson204 (1 review written)

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I've been using MM for years and they are very reliable and generally the most competitive price… Read Full Review

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★☆☆☆☆

“Not impressed!!”

Written on: 30/06/2014 by VaughnO'Hara (1 review written)

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Good service on the way out, car collected from us as soon as we arrived at the hotel. Terrible service on the way back. Left waiting in gatwick car park for 35 minutes with 2 tired young children. Staff very unhelpful and also staff on the phone just said ' these things happen'. Told by the lady on the phone that the driver had gone to wrong car park. When our car finally arrived with 2 members of staff inside we were told the driver was on training. If this is the case don't choose a car with… Read Full Review

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