Maple Manor Parking Reviews - www.gatwickparking.net

London Road, Crawley, West Sussex, RH10 9SW
★★★☆☆
3.5 / 5
65% of users recommend this
  • Ease of booking

  • Security

  • Value For Money

Description (provided by business)

Maple Manor Parking have provided a convenient Meet & Greet parking service at Gatwick since 1992. We are fully approved by Gatwick Airport as an "Approved Meet & Greet Operator" and have recently been awarded "Buy with Confidence" and "Park Mark Safer Parking Award" by Trading Standards and The British Parking association. Our aim is to provide a convenient and reliable service and the safest possible envoronment for your car all at a competitive and fair price. We also offer discounts to regular customers and run various promotions year round to give recognition to our members and regular customers who's loyalty to us is why we are the most popular Meet & Greet Service at Gatwick Airport.
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Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net

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Latest Reviews

★☆☆☆☆

“Do no book valet”

Written on: 24/11/2014 by 193Hamilton (1 review written)

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I have never had to review a valet car park until today. My advice is avoid this company because my BMW X5 was driven for 20 miles without my permission while I was on hoilday . I was told over the phone that it would parked off site 2 miles away .I have asked for explanation . Refund and compensation and this has been refused . Only book BAA parking on site unless you want your car driven around the Kent country side. … Read Full Review

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★☆☆☆☆

“Takes a long time to get your car back”

Written on: 16/11/2014 by Brianpelooza (1 review written)

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Having used MM lots of times, recently the pick up service has gone downhill with waiting times of up to 40mins, no phone call to let you know and after calling them while waiting I have heard all the excuses in the book. Far quicker and cheaper is to use the Long Stay car park… Read Full Review

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★★☆☆☆

“Not Meet and Greet”

Written on: 20/10/2014 by nwWest50 (1 review written)

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I object to the long wait 20 - 30 minutes to collect car. It defeats object of a 'Meet and Greet'. Staff do not want to be kept waiting but do not mind if you have to wait for your car. Certainly no quicker than parking in long stay car park. Recommend people call when through immigration before collecting bags then maybe car will arrive on time… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 07/10/2014 by 218Martin (1 review written)

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Don't bother save your money,park yourself in the car park unless you like waiting 45 minutes for your meet and greet ha ha service… Read Full Review

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★☆☆☆☆

“Poor service and car damaged”

Written on: 01/10/2014 by AvaOliver243 (1 review written)

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We rang as requested at the M25 to warn them of arrival but we still waited nearly 20 mins for them to turn up to collect. Similarly on our return we waited a similar length of time in the car park for someone to bring us the car. We would have been faster to use the long term car park and cheaper. If that was not bad enough the car was scratched and I'm still struggling to get them to send me copies of the photos they took at drop off. Avoid this company… Read Full Review

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★☆☆☆☆

“Utter rubbish”

Written on: 28/09/2014 by AngeliqueMacMillan (1 review written)

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Maple Manor Parking Gatwick We booked this based on some good reviews on their website. Just goes to show you shouldn't always believe those reviews! We booked well in advance and followed their instructions to the letter ie by calling them when we got on to the M23. We were running about13 minutes later than our estimated time of arrival of 10am. We were told that the driver would be waiting for us. He wasn't. Five mins later and a phone call later he still wasn't. It took four calls and 25… Read Full Review

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★☆☆☆☆

“Don't Bother”

Written on: 28/09/2014 by Areliw343 (1 review written)

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We used Maple for the first time this month and wish we hadn't. Going out we rang from the M23 as directed but still waited around for them to meet us for nearly half an hour, and when they did finally turn up they didn't even have the courtesy to apologise! The return journey was slightly better but we still had to wait around in the freezing cold at carpark 6 for them to turn up with the car. This service was overall worse than parking in long stay and catching the bus, as at least these run… Read Full Review

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★☆☆☆☆

“never ever again”

Written on: 26/09/2014 by Janieoz (1 review written)

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We left our brand new 5 series BMW with Maple Manor last May when we flew out to Barbados, to be brought to us when we arrived back at Gatwick. After sitting in Costa for an hour the driver came back with the car which had been involved in an accident during the short hop from parking to the front the airport. The car had a big dent in the rear panel but was driveable , the company assured us that this would be covered on their insurance. The Car was hit by push bike and £ 5.5K of damage… Read Full Review

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★☆☆☆☆

“Jokers”

Written on: 25/09/2014 by Hull104 (1 review written)

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The drop off was fine - only had to wait 5 mins or so for the guy to turn up but when we got back they were over half an hour returning the car so we just had to stand in a dingy multi storey waiting for them. When I emailed and complained they offered a 20% discount off our next booking with them. Yes, like that is going to happen!… Read Full Review

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★☆☆☆☆

“Rubbish service on meet and greet”

Written on: 24/09/2014

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No problem with dropping the car off at our hotel (Holiday Inn Horley) staff took the keys and gave us a receipt. When we rang the number to collect the car as instructed on 'meet and greet' was told to go to car park 6 and car would be waiting. It took 40 mins to get the car and others had waited a similar length of time. Total waste of money should have just left the car at the hotel & got the bus back to pick it up!… Read Full Review

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★☆☆☆☆

“Dreadful experience”

Written on: 24/09/2014 by 488McKinnon (1 review written)

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First time we had used Company and having phoned when on M23 was cut off three times then had to edit 25 minutes for driver to turn up , he wasn't concerned about our wait or apologise - not his fault as only got call a few minutes before ! He told me . On return trip phoned as requested from baggage hall after collecting cases and went to pick up point. Waited there for 40 minutes for driver to turn up again no apology . Found the whole experience unprofessional and service appalling… Read Full Review

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★☆☆☆☆

“Absolutely Awful”

Written on: 22/09/2014 by Baythrun (2 reviews written)

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I recently returned from my holiday and duly checked my car before taking it. Upon checking I instantly noticed a large scuff with and dint. These were categorically not there when I dropped the car off as I religiously walk around and check before handing over the keys. The driver who dropped the car off was keen to photograph the damage and said she would put in the complaint for me and someone would contact me. I waited a few days but nobody contacted me, so I rang and asked to speak to the… Read Full Review

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★☆☆☆☆

“Dreadful, rubbish outfit”

Written on: 22/09/2014 by PippaZ (1 review written)

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We paid extra for the Meet and Greet service with Maple Manor Gatwick. It was a compete waste of money. We were asked to call when we got to the M23 before arriving at Gatwick. We could not get through and kept getting cut off. When they did answer I told them we were nearly there due to the telephone issues. We waiting 25 minutes for someone to turn up. We kept having to ring and we were told we could not possibly have been waiting so long as it was too soon after our call. Obviously… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 21/09/2014 by JaidaFitzsimmons33 (1 review written)

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We waited 30 mins for our car to be delivered on arriving at gatwick. Why pay extra for valet parking? It doesn't save any time with these guys. Customer service awful too… Read Full Review

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★☆☆☆☆

“Totally Terrible Service”

Written on: 20/09/2014 by Herndon297 (1 review written)

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So, having contacted Maple Manor as advised to after collecting our luggage at Gatwick North we were left for an hour and 25 minutes waiting in a car park with a toddler. Numerous calls to both Maple Manor and the agent we booked through and several times we were told our car was on its way, but never materialised. It seems that this company couldn't organise a bender in a brewery so to speak, as we were not the only ones waiting excessively today. This being the first time we have used meet… Read Full Review

Cj215's Comment

Written on: 21/09/2014

we use kks gatwick parking all the time now no matter the time of day car all ways there when returned from holiday and when we drop car off.

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★☆☆☆☆

“What a disaster!!”

Written on: 20/09/2014 by Tanya316 (1 review written)

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Real shame having used this company with no problem a number of times before. Something ha clearly changed in this company as this time it was a disaster, we were instructed to drop off in the wrong place and then had to wait for ages while one of their operatives strolled over to find us we watched him amble over he was in no rush! On our return we phoned through to advise we had returned and were told to call back when we had our bags which we did. 30 minutes later car was still not there so… Read Full Review

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★☆☆☆☆

“Utterly appalling”

Written on: 17/09/2014 by Young343 (1 review written)

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Try someone else!! After 3 attempts to call them on heading to the airport to arrange drop-off I was finally told I would have to wait up to 40 mins for my car top be collected (at 5am!). No alternative offered and I was just left high and dry, such that rather than wait around at that time of the morning I headed off to another car park! Really not worth considering… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 13/09/2014

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We had no information as to how to drop off the car on our arrival to the airport hotel. Called the company and eventually got hold of someone, had to wait a good 20 minutes for someone to pick the car up. On our arrival home (they had our flight number and arrival time) we had to call them 4 times and waiting over half an hour for the car. Definately not what was advertised. When the driver arrived there was no apology and he just shrugged his shoulders, gave me the keys and walked off… Read Full Review

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★★☆☆☆

“Great Start, poor finish”

Written on: 12/09/2014 by duOrtiz58 (1 review written)

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We arrived at Gatwick to drop our car off and there were about three staff waiting so no problems. I was travelling with my partner and our 18 month old daughter. Anyone who has travelled with kids will know how challenging it can be so it was great not to have to use a transfer bus service when we dropped the car off. We arrived back at Gatwick and collected our bags, this is when the problems started. The number on the card given to us by Maple Manor just kept ringing, we tried 4 or 5 times… Read Full Review

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★☆☆☆☆

“Caveat Emptor”

Written on: 02/09/2014 by MrRussell (1 review written)

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Car took 15/20 mins to be collected when dropped off. Took 25/35 mins to be returned. So Meet and greet with a delay which would give it 3 out 5. Whilst in the waiting area at Gatwick a guy with Maple clothing came and sat down also. About 10 mins later our car arrived and driver (very pleasant) handed over keys and went to get exit ticket which he returned to us. No problem. I put cases in the car, getting into the car I checked I still had my phone but it wasn't in my pocket. My error… Read Full Review

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