Maple Manor Parking Reviews - www.gatwickparking.net

London Road, Crawley, West Sussex, RH10 9SW
★★★★☆
3.6 / 5
68% of users recommend this
  • Ease of booking

  • Security

  • Value For Money

Description (provided by business)

Maple Manor Parking have provided a convenient Meet & Greet parking service at Gatwick since 1992. We are fully approved by Gatwick Airport as an "Approved Meet & Greet Operator" and have recently been awarded "Buy with Confidence" and "Park Mark Safer Parking Award" by Trading Standards and The British Parking association. Our aim is to provide a convenient and reliable service and the safest possible envoronment for your car all at a competitive and fair price. We also offer discounts to regular customers and run various promotions year round to give recognition to our members and regular customers who's loyalty to us is why we are the most popular Meet & Greet Service at Gatwick Airport.
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Maple Manor Parking www.gatwickparking.net
Maple Manor Parking www.gatwickparking.net

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Latest Reviews

★☆☆☆☆

“Poor service”

Written on: 21/08/2014 by Unhappy370 (1 review written)

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Had to wait 29 minutes from phoning them to someone to meet as at the airport dispite having a member of staff standing opposite us throughout. 40 minute wait to have car returned to us which at 2.30am after travelling all night with children wasn't fun! Would of been easier and less stressful to park ourselves. not be using this company again… Read Full Review

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★★★★★

“great service”

Written on: 19/08/2014 by braddjm (1 review written)

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Rang up from our hotel carpark and meet the driver at the meeting place. he looked round the car, and off we went Rang coming back after we got our bags and walked to orange carpark meet our driver and he went to get our ticket out while i loaded the car, and away we went… Read Full Review

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★★★★★

“Hassle Free Service”

Written on: 19/08/2014 by DaphneRoth2 (1 review written)

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I was due to drop my car off at LGW North at 6pm however found ourselves at Clackett Services at 4pm. Called on the off chance we could drop the car earlier and the girl I spoke to was gerat. She said that she would organise a driver as soon as possible and to head for the north Terminal. I was expecting to have to wait a little while on arrival but no, the driver was already waiting for us. Our return wsa equally smooth and efficient. Thank you Maple Manor, I am now a meet and greet convert… Read Full Review

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★☆☆☆☆

“Damaged car ”

Written on: 19/08/2014

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Damaged car - a long scrath done 3 panels and a bump on the bumper. reported to driver on return who couldnt have been less interested. have written to complain and they deny all knowledge. DO NOT USE!… Read Full Review

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★★★★☆

“Good Service (Gatwick North)”

Written on: 15/08/2014 by Daniella162 (1 review written)

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Having used various Meet & Greet services over the recent years, I'm always tentative that everything will be OK, especially with the first meeting when on an early flight. However, my concerns were unfounded this time. We phoned as instructed and a driver was waiting for us when we arrived at the drop-off area. One thing we did notice was that he didn't inspect the car when accepting it, but the rest of his "greeting" was professional and courteous. We were straight into the terminal. On our… Read Full Review

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★☆☆☆☆

“Dreadful Company”

Written on: 09/08/2014 by Applesgill (2 reviews written)

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Appalling service from Maple parking at Gatwick. Nearly missed my flight thanks to no driver being available to be at drop off zone on departure. There were other customers also in same position. Didn't answer their telephone to advise. On arrival, despite telephoning as instructed we spent 40 minutes waiting in car park for our car to be returned, again not alone in this. Made a complaint to staff but as they could barely speak English there was little recourse. Will never use again… Read Full Review

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★☆☆☆☆

“never again”

Written on: 05/08/2014 by 10Doherty (1 review written)

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Beware damages your car, then denied all knowledge of it, his reply was we did it on exit. The service we had was dreadful, I'm not the first to say damage to car when you read reviews there are lots complaining and they always deny it. Total rip off not sure how they sleep at night. Never use again. May be he will experience the same one day, then may be he will start to take responsibility. No way are they professional… Read Full Review

Jbj22's Comment

Written on: 06/08/2014

Yes we experienced exactly the same we would never use again.

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★★★★★

“Nice and easy valet parking.”

Written on: 20/07/2014 by Arsenaultzl99 (1 review written)

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We have used Maple Manor valet parking for a few years now and have always found the service reliable and the staff friendly and courteous. If you follow their instuctions, drop off and pick go without a hitch and without any waiting time. We love the fact that we drop off and pick up right outside the the entrance to the terminal. Its all nice and easy… Read Full Review

Applesgill's Comment

Written on: 09/08/2014

You just got lucky!

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★★★★★

“Always Impressive”

Written on: 19/07/2014 by Nelson204 (1 review written)

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I've been using MM for years and they are very reliable and generally the most competitive price… Read Full Review

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★☆☆☆☆

“Not impressed!!”

Written on: 30/06/2014 by VaughnO'Hara (1 review written)

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Good service on the way out, car collected from us as soon as we arrived at the hotel. Terrible service on the way back. Left waiting in gatwick car park for 35 minutes with 2 tired young children. Staff very unhelpful and also staff on the phone just said ' these things happen'. Told by the lady on the phone that the driver had gone to wrong car park. When our car finally arrived with 2 members of staff inside we were told the driver was on training. If this is the case don't choose a car with… Read Full Review

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★★★★★

“First class service”

Written on: 28/06/2014 by LoganMcDaniel (1 review written)

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We have used Maple Manor several times now for our annual holiday. Every time they have provided a courteous and recognisable member of staff to collect and return our vehicle. All phone calls have been answered promptly and politely. A very highly recommended company. Service second to none and the cost is about the same as long term parking. When you return from a holiday the last thing you need is to carry suitcases and have to find your car keys and car in a busy car park. One call to Maple… Read Full Review

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★★★★★

“The only way to park your car”

Written on: 27/06/2014 by RobBournemouth (1 review written)

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We have used Maple Manor for years (at least twice a year) and love the ease and professional service they provide. They are always very competitive, efficient and friendly. We recommend them to everybody we know! … Read Full Review

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★★★☆☆

“Waited 40 minutes!”

Written on: 26/06/2014 by RolandoJensen (1 review written)

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Pick up was good. The car was looked after ok. We called from the baggage hall as we were told, collected out luggage then waited in the car park for 40 minutes with a large group of equally annoyed customers for the car to be returned. We could have used a cheaper service and still got home just as fast. I won't use them again… Read Full Review

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★★☆☆☆

“Could do better”

Written on: 24/06/2014 by AntonyPH (1 review written)

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We used Maple Manor Meet and Greet recently. When we checked in, I noticed that they had our return date and time incorrect, so I told the member of staff the correct details, and left him to take the car away. I had booked it in for a Platinum Valet so we would have a clean car when we returned. Following instructions on our return, I called when we had collected our luggage and made our way to the car pick-up point. After 20 minutes waiting, I called again only to be told that the car was on… Read Full Review

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★☆☆☆☆

“Damaged car, awful driver, awful service”

Written on: 22/06/2014 by gmSchofield425 (1 review written)

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I returned from holiday at the end of april and after collecting my car (this alone took ages waiting outside the terminal) the driver arrives - parking almost in the middle of the road and leaving the parking brake off resulting in the car moving forward a little! After getting in the car - I imediatly noticed my wing mirror was not right - I touched the mirror and it fell down and was wobbly. I called the number I called previously at the time of collection and they said to contact customer… Read Full Review

Andyelliott1972's Comment

Written on: 23/06/2014

I'm not surprised to read this review, I also had a disappointing service from Maple Manor when I returned back from holiday the driver arrived 30 minutes later, he was rude, unhelpful & arrogant, I had my elderly disabled mother with me and he refused to help with her wheelchair of luggage saying it was not his job. I called Larry Gerber to complain, he acknowledged after speaking with the driver that his behaviour and attitude were unacceptable, I asked for a partial refund and this was refused so I will never use or recommend Maple Manor Meet & Greet Service.

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Apple456's Comment

Written on: 07/08/2014

I totally agree with exactly what you are saying,my experience with them was dreadful damaged my vehicle and denied everything, Mr G is so rude and unprofessional. Lets get some one in who deserves the job and can do a good job at it and who is professional. NEVER AGAIN!!!!!!!!!

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★☆☆☆☆

“Disappointing Service”

Written on: 20/06/2014 by Poole425 (1 review written)

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We booked the Meet & Greet Service for out holiday in April. The Meet service was exactly as I expected it to be. the Greet service was abysmal, the driver was 30 minutes late, rude & unhelpful when he arrived. I had my elderly disabled mother in a wheelchair, he refused to help me with any luggage saying he didn't have to help, it wasn't his job to help me with my luggage, he walked to a nearby bus shelter and stood there watching me struggle. I e-mailed Maple Manor Manager to complain, he… Read Full Review

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★☆☆☆☆

“Damaged car and not replying to any contact over it”

Written on: 19/06/2014 by Karma217 (1 review written)

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It was a disaster from the start really, we phoned when 15 minutes away as requested, we then turned up and there were some Maple guys in hi-vis around, but, despite having no jobs they couldn't take our car until tasked by their HQ... another 20 minutes pass and a few phone calls later, finally, one of the guys who had been stood around the whole time gets the job tasked to him so takes our car. Not a great start. We then get back and wait for ages for our car, we eventually get it back and… Read Full Review

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★★★★★

“great service meet and greet”

Written on: 18/06/2014 by Fionao177 (1 review written)

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very easy to use for parking at the airport we have used maple manor meet and greet many times . We have just come back from Spain last Thursday. We like the way you only have to ring once you get through with your luggage and they are there waiting for you takes about 10 mins. We will be using them on our next holiday… Read Full Review

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★★★★★

“Relief !! You were so helpful”

Written on: 10/06/2014 by Maceymo (1 review written)

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Yesterday morning phoned my meet and greet to say we were 20mins away and we're told they had bad news they could not meet us as their vans and drivers were locked in the secure car park and it would not be sorted until 9.30 this was at 6.45am,I so worried and concerned to where we would put the car,went to the long term car park to find it £20 for the first day and £15 for every day after as it had not been pre booked,we phoned round a few meet and greets and they was unable to help,we got… Read Full Review

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★★★★★

“Very Efficient Service! we'll definitely use you again.”

Written on: 07/06/2014 by Medina392 (1 review written)

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Thank you very much for a very efficient service, very polite and helpful throughout! The drivers were very promt, well spoken and also very helpful. What a lovely bunch of people, well done and thanks you for making my trip a better one!!! We landed in the wrong terminal and this made me late for the car collection, they were very understanding, as i was quite late arriving at the pick up point, but at no stage did they make me feel bad. Thanks a million… Read Full Review

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