Good Energy - www.goodenergy.co.uk Reviews

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Latest Reviews

★☆☆☆☆

“Trouble outfit avoid ”

Written on: 24/03/2016 by Morteman (1 review written)

I had good energy as fit provider at which they are the worst slowest payers but having trouble with n power it seemed a good idea to have same comp to supply gas Big mistake. They have robbed me l took them to court but with big pockets employed expensive barristers did settle out of court but then screwed me again BBC Rio ffvbrutain took up case but due to courts action l appeared but couldn't name them in nervier You think your supplier is bad you have n idea… Read Full Review

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★☆☆☆☆

“FIT Payments”

Written on: 23/03/2016 by 201Brewer (1 review written)

I have had sola panel since 2012 Good energy keep saying the serial number I supply don't match the ones on there records I don't know what they are doing as I have sent photos I cannot do any more but the same problem keeps coming round resulting in no FIT payment my advice is don't use them as it is chaos… Read Full Review

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★☆☆☆☆

“Apalling admin.”

Written on: 23/03/2016 by Haynesdv218 (1 review written)

Four months and still waiting for FIT documentation. They promised action within 10 days forty days ago. They no longer reply to e mails. PV installer insisted I registered with them. Listened to MS Davenport on Radio 4 interview and was really impressed on her convincing arguments for Renewable Energy. However her ability run a company is undermined by her lack of attention to detail- like administration… Read Full Review

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★☆☆☆☆

“Good Energy for who?”

Written on: 19/03/2016 by ANNISD (1 review written)

I signed up with Good Energy in November 2015 then I heard nothing from them or the old supplier. They said it would be easy for me if I created a My Account which I did but now its anything but easy. I have contacted them many times since their request for me to pay my quarterly bill. They send me a reminder or an acknowledgment by email. Their readings are estimated despite giving them customer readings and now they are threatening collection of monies while I am will be officially… Read Full Review

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★☆☆☆☆

“Incompetent, unprofessional and poor customer service”

Written on: 10/01/2016

Nothing but trouble we have had since going with this provider.our bills are higher than before and thats with solar panels.customer service is absolutely awful, 5 year old could do better. No communication between them always keen to put the fault at our feet not there own Over charged by a faulty meter but haven't seen a penny back from them, ombudsman now involved as they still have not settled our complaint. Avoid this company at all costs… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 20/12/2015 by 415Kent (1 review written)

I was advised to use Good Energy by the installers of our solar panels to obtain a feed-in tariff, biggest mistake I could have made. No one answers the phone whatever ext.you use unless it's sale.-the recorded messages are a farce and a lie and the website quotes are obviously made up by GE.WORST COMPANY I'VE EVER DEALT WITH… Read Full Review

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★☆☆☆☆

“No Customer Service”

Written on: 06/12/2015 by inHolder54 (1 review written)

I switched to good energy in October and set up a direct debit. However, the direct debit was never set up. When I called Good energy they were unable to set up the direct debit by phone - They made the excuse that the details I was giving them weren't being verified by Experian. I then discovered that there's no way of checking usage or updating details online. All in all Good energy provide a truly substandard service. By far the worst energy company I've ever used… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 08/09/2015 by Clays160 (1 review written)

When I changed suppliers to them there were long and dawn out issues, which they blamed on the previous supplier.When I left, there were more issues, which were apparently my new suppliers fault! Poor customer service and I seemed to be the only one keen to resolve the problem. I think there are easier ways that go green-if you are spending lots of time on the phone and writing countless letters it sort of negates the point of being with good energy!… Read Full Review

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★★★☆☆

“Stepping back to the stone age”

Written on: 13/08/2015 by alanomaly (1 review written)

No online accounts. No way to see your bill online. No way to pay online except through your bank. Everything is done by post or by phone. To make it worse, their call centre can't handle the number of calls they get, and has ridiculously restricted opening hours. If you try to set up an account through any third party switch service, they WILL get it wrong and they will be unable to sort out the mess they make. Leaving the country? Tough, they can ONLY send the final bill by post, they can't… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 14/03/2015 by District (1 review written)

Execrable company.They failed to set up dual fuel direct debits despite having all the details.A claim was made that they were in dispute with previous suppliers and I would have to travel over 300 miles to photo the meter and send it to them.In the meantime they said they would not activate a direct debit they DID have until the problem was resolved.Guess what? They did and now they have my money but they are not my suppliers!… Read Full Review

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★☆☆☆☆

“Dreadful Lying deceitful company”

Written on: 10/03/2015

I do not normally write reviews - but this company is the worst of the worst. Sadly had to deal with them twice. First instance they through (their) error start billing my wife's grandmother. Their bills were 5 x greater than EDF. They threatened bailiffs. I intervened and dealt with awful customer service where staff constantly lied and threatened. Asked for a copy of the contract between parties (there wasn't one) but they maintained it was on there screen. We kept getting invoices but just… Read Full Review

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★☆☆☆☆

“AWEFUL! DONT TOUCH THEM WITH A BARGE POLE! ”

Written on: 05/03/2015

If you have any sense, please please try to avoid this company at all costs. After joining this company under the pretext that I would be contributing to a greener more consumer focused energy company, I have been left reeling from their truely terrible service. As it stands now I have had NO bill for over 17 months. In fact, I had to repeatedly contact them informing them of this. I was assured most fervently that I would not be forced into debt, they took full responsibility for this… Read Full Review

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★☆☆☆☆

“Dont”

Written on: 08/01/2015 by star53 (1 review written)

Whatever you do do not go to this supplier. Trust me, you'll be sorry. Its as simple as that… Read Full Review

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★☆☆☆☆

“Problems from the very start”

Written on: 19/12/2014 by 480Myers (1 review written)

I decided to go green for 2014. After having solar panels fitted I was automatically set up with good energy, which was probably my biggest error. The whole process with registering onto the scheme and submitting a simple meter reading has been nothing but hassle. To date since my initial fit back in May 2014, approx after 30+ emails! lost applications! I have finally registered onto the FIT scheme and to add insult I still have not had any payments at all. I am hopeful that I will receive my… Read Full Review

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★☆☆☆☆

“Awful company, do not use.”

Written on: 20/11/2014 by Yadiral76 (1 review written)

My experience of using this company is as follows: Moved into a house which had been empty (while being renovated) for about 12 months. We immediately began the transfer of both Gas and Electricty suppy to a different supplier (Ovo energy, who are great, by the way.) Gas supply (via. Eon) was transferred no problem but Good Energy (for electricity) were a different story. Firstly Good Energy refused to release the account because they claimed last occupant (the house owner) owed them a large… Read Full Review

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★☆☆☆☆

“constant bill reminders”

Written on: 13/11/2014 by Masonx260 (1 review written)

They send bill reminders with the actual bill or within two days after sending the bill. I've called their customer service and got a very ambivalent response. I'm going to move to a supplier who doesn't waste paper and wind me up, not very good energy… Read Full Review

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★☆☆☆☆

“V late bills, then immediate threatening letters”

Written on: 03/11/2014 by Foxjp53 (1 review written)

They sent me a bill that arrived three weeks after it was dated, and then next day a threatening letter saying I had not paid. I had immediately asked them for an amended bill as they had over-estimated our usage by a factor of three. They didn't send an amended bill until nine days later, after I chased them. Then again another threatening letter. Meanwhile they sent the meter-reader to check my reading; it seems like they didn't believe the figure. I've switched back to Southern Electric… Read Full Review

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★★☆☆☆

“Need to enter the 21st Century!!”

Written on: 29/08/2014

Whilst I have no problems with the politeness of the customer service when I've been able to speak to someone, I have found it incredibly frustrating that they are only open Mon-Fri 8:00-5:30 which for people who work Mon-Fri 7am-7pm is not convenient! Also no option to check/manage your account online? For almost a year my gas account was not set up properly despite several phone calls and it only became resolved when I recently moved house and requested a final bill!! Please join the 21st… Read Full Review

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★☆☆☆☆

“We were charged for someone else's electricity usage”

Written on: 03/08/2014 by HanniU (1 review written)

We moved to the UK and switched to Good Energy mainly based on its "green" profile. This was a big mistake and I'm sure our experience couldn't have been worse.. First of all, it took over a month for them to switch from the supplier and when they finally did, they were charging £50/month by direct debit even without explaining what it was based on. However, we were simultaneously using the British Gas meter and topping it up on a regular basis. The whole system seemed very messy and we… Read Full Review

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★☆☆☆☆

“Very very slow Feed In Tariff solar payments”

Written on: 31/07/2014 by urbanmac (1 review written)

I use Good Energy as I was recommend to them by the company that fitted my solar panels as a good company to use for the Feed In Tariff payments (FIT). However they are exceedingly slow from taking and submitting a FIT metre reading to getting the money in your account for the previous quarter can take over 2 months. Other people I know who use one of the bigger companies for FIT payments receive a cheque within a few days of taking a reading. Good Energy seem to wait to get the money from… Read Full Review

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