Good Energy www.good-energy.co.uk Reviews

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2 stars
Average rating for this product is: 2 out of 5

From 3 ratings and 7 reviews

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Average Ratings for Good Energy www.good-energy.co.uk

  • Value for Money2 stars
  • Reviewer Ratings1.5 stars
  • Overall Rating2 stars

7 Reviews For Good Energy www.good-energy.co.uk

  • Guest 2nd Dec 2009

    Reviewer rating: 1 stars


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    I've got some issues with Good Energy's billing. I was recently horrified to receive a bill showing my account as £370.70 in arrears. I had assumed that they took regular meter readings and that they adjusted my monthly direct debit to keep payments on track. Apparently not. I've just paid the £370.

    With the arrears now cleared I naturally assumed that the monthly direct debit would resume at a relatively modest rate. The property in question is a holiday home, occupied only on alternate weekends. Electricity use is minimal. However, I have now received another bill that shows an estimated reading and that asks for payment of another £135.00

    Good Energy say the property consumes 10.1 kWh/day. But the property is unoccupied for 20-plus days each month and just has a small fridge and freezer in operation; nothing else. In contrast, my Bristol home, where we also buy our electricity from Good Energy consumes a mere 3.8 kWh/day, and this property has a panoply of electrical appliances.

    How can the virtually empty property be using more than three times as much energy as the our main residence? I'm hoping that their customer service people can resolve this matter -- but after reading some of the reviews here I'm none too confident!

  • Guest 25th Nov 2009

    Reviewer rating: 1 stars


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    As per many of the other reviews I have had a dreadful time with Good Energy. I have had a problem with my meter which has been mismanaged and their customer services, albeit small, do not seem to talk to each other. There are so many options out their for renewable energy and certainly more pleasant ones to deal with. I can only imagine that the five star rating review was put there by Good Energy themselves and even it admits to being more expensive. Keep away.

  • Guest 11th Sep 2009

    Reviewer rating: 1 stars


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    We choose Good Energy for the environment. However we had such dreadful experience with them for two years that we switch to Green Energy, a good renewable electricity supplier.
    In these two years with Good Energy, 80% our bill were issued incorrectly. Customer services were unhelpful and rude. It was unbelievable that such unprofessional behaviour would exist in a UK company. They literally shouted on the phone. 13 month after we switched to Green Energy and supplied by Green Energy, Good Ener ...

  • jennidots 4th Feb 2009

    Reviewer rating: 1.5 stars


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    I moved house, took a meter reading, rang Good Energy to give the reading....no one there as they had all apparently gone out tree planting. This was fine as they were offering a call back system for those leaving a message. I left a message but have yet to receive a response! So I rang back myself, and spoke to a chap who took my meter reading and took our new address and took our information re wanting to have Good Energy as our new providers in our new property. A few weeks went by and I had ...

  • Dr Green 7th Jan 2007

    Reviewer rating: 1 stars


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    Their phones are never answered, and they rang back days later at inconvenient times, and they sometimes don't answer emails. I had a problem with a meter reading discrepancy and simply couldn't get it resolved with them, even after complaining to EnergyWatch. Their responses - when I finally got one - were unhelpful. They only have six customer service staff, and electricity performance standards (replying to customer queries within a reasonable time) do not apply queries about accuracy of mete ...

  • Stonehead Rank: Corporal 19th Nov 2006

    Reviewer rating: 0 stars


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    We first went with Good Energy (then known as Unite) about five years ago when we lived in North Yorkshire. We set up a direct debit, and the money went out every month, with the bills showing that we'd paid. Then the company changed to Good Energy and the money stopped going out on the direct debit. We contacted the company repeatedly, each time having to explain the situation from the start, and thought we'd got the situation sorted.

    Then. three years ago, we moved to Scotland, and purely f ...

  • ecogeek Rank: Lance Corporal 16th Jun 2006

    Reviewer rating: 5 stars


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    Good Energy are the only true renewable electricity provider in the UK. It is a simple method to reducing your home or business' impact on climate change.


    It does cost more, but you are getting wind, sun and water powered electricity!

    Excellent customer service and telephone manner. Polite and efficient.

Related categories

  1. Eco House & Home