Good Energy - www.goodenergy.co.uk Reviews

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Latest Reviews

★★☆☆☆

“Need to enter the 21st Century!!”

Written on: 29/08/2014

Whilst I have no problems with the politeness of the customer service when I've been able to speak to someone, I have found it incredibly frustrating that they are only open Mon-Fri 8:00-5:30 which for people who work Mon-Fri 7am-7pm is not convenient! Also no option to check/manage your account online? For almost a year my gas account was not set up properly despite several phone calls and it only became resolved when I recently moved house and requested a final bill!! Please join the 21st… Read Full Review

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★☆☆☆☆

“We were charged for someone else's electricity usage”

Written on: 03/08/2014 by HanniU (1 review written)

We moved to the UK and switched to Good Energy mainly based on its "green" profile. This was a big mistake and I'm sure our experience couldn't have been worse.. First of all, it took over a month for them to switch from the supplier and when they finally did, they were charging £50/month by direct debit even without explaining what it was based on. However, we were simultaneously using the British Gas meter and topping it up on a regular basis. The whole system seemed very messy and we… Read Full Review

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★☆☆☆☆

“Very very slow Feed In Tariff solar payments”

Written on: 31/07/2014 by urbanmac (1 review written)

I use Good Energy as I was recommend to them by the company that fitted my solar panels as a good company to use for the Feed In Tariff payments (FIT). However they are exceedingly slow from taking and submitting a FIT metre reading to getting the money in your account for the previous quarter can take over 2 months. Other people I know who use one of the bigger companies for FIT payments receive a cheque within a few days of taking a reading. Good Energy seem to wait to get the money from… Read Full Review

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★★★★★

“So far so good”

Written on: 13/07/2014 by Jugreen (1 review written)

I've only just swapped from the old fossil fuel company and haven't experienced any of the customer service issues that others have talked about in their review. Initially they were going to set my DD rate at the 'national average' and I complained by email, pointing out that my previous company had ranked my household alongside the most efficient. They responded immediately and changed the DD to the same rate I was paying before. They were able to deal with the readings from the meters in the… Read Full Review

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★★★★★

“Great Service and Cheap”

Written on: 27/05/2014 by GRUM88 (1 review written)

When I bought another house I switched the supply to Good Energy from Scottish Hydro (SSE) over six months ago. Customer services was easily to contact - was on hold less than a minute and got my query answered straight away. So much better than Scottish Power who supplied energy to my rental flat - tenant's switched because Scottish Power are useless. Cheaper than both Scottish Hydro and Scottish Power too :) No problems in the 6 months I've been with them. Easy to submit meter reading… Read Full Review

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★★★☆☆

“Ethical company but customer service could be better”

Written on: 21/03/2014 by Max_81 (1 review written)

Like other reviewers, I really respect and admire GodoEnergy's ethical stance on energy and the way they do business. They really stand out from other energy companies because they do have their customers' best interests at heart and I think this is a really valuable characteristic for this company as no other energy companies seem to approach their business in the same way. Signing up to GoodEnergy (for electricity and also for the Feed-in Tariff for a PV system I have installed) was very easy… Read Full Review

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Robertito's Response to Max_81's Review

Written on: 12/05/2014

My experience with Good Energy is very similar to the above. Quite disappointed with their customer service and I may look around elsewhere.

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★☆☆☆☆

“Terrible Customer Service”

Written on: 24/02/2014 by simonhunter87 (3 reviews written)

I love their ethical stance and the fact that they are the only 100% renewable tariff in the market. It stops there. They have terrible customer service and never get back to you. Also no online billing, no way of viewing your usage online, terrible estimates, they were charging me economy 7 when im on economy 10. tried to charge me £100s when they made a mistake. and most recently it took them a year to change my DD to around £150pm. I wouldn't recommend them to my enemy… Read Full Review

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★☆☆☆☆

“Too inefficient”

Written on: 08/02/2014 by greencyclist (1 review written)

We switched from EDF. First they messed up the switchover because they took down the wrong meter resding, then they only let us know months later and by then we had a huge bill to pay them. Then I rang them to pay installments and they said red letter warnings had been sent out to pay the bill, but they had been going to the wrong address. We switched over to Ecotricity who are 100 per cent more efficient… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 28/01/2014

Since switching from the utterly dreadful Spark Energy over a year ago, our experience with Good Energy has been fantastic. Most importantly, you can actually get through to someone friendly and helpful when you need too. Even yesterday when I got a recorded message says that their call centre was experiencing significant demand, my call got answered in less than a minute. … Read Full Review

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★☆☆☆☆

“Messed up the switchover and blamed me”

Written on: 23/01/2014 by LeChuck (1 review written)

Customer service is terrible. I applied to have my gas and electricity switched. When it came to settling up with my previous supplier they said they had only received a request to switch electricity, meaning my gas remained the same. I called Good Energy and the person on the other end couldn't care less. They basically accused me of only putting through an order for energy, despite my claims to the contrary. Luckily I found the confirmation email to send them following the call. The reply… Read Full Review

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Robertito's Response to LeChuck's Review

Written on: 18/05/2014

They have standard reply phrases, like 'review their procedures', but this doesn't mean they will actually do anything.

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★★★★★

“Which reflection on Good energy”

Written on: 23/10/2013 by princestown (1 review written)

I've just applied for an account based on the fact that Which gave them a satisfaction rating of 86%. It isn't the biggest saving but I'm more interested in the renewable energy argument. I also considered Co-op but I have my slight reservations about their professionalism on different services although I love the mutual ethos… Read Full Review

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Robertito's Response to princestown's Review

Written on: 14/05/2014

I think it's better to write a review based on your own experience rather than just after opening an account.

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★★★★★

“good energy, good vibes”

Written on: 10/10/2013 by sparkybulb (1 review written)

I really don't recognise the reviews on this site. Having ditched a major company with a virtual stranglehold on consumers in Wales I opted for good energy. I have really not noticed them being more expensive than the previous bunch who stitched me up badly by failing to read the meter for years, but they are a whole lot nicer to deal with. I cannot complain; on the contrary, I am really, really pleased I have chosen to buy my electricity from Good Energy over the last five years… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 09/10/2013 by debbiehxx (1 review written)

Really polite, phoned me back straight away when I sent an email so I didn't have to pay for the call. each department knew what the other department was doing. Really reasonable re setting up a payment plan. Don't know why such bad reviews but maybe its just that people complain quickly but are slow to praise - I guess all the customers who haven't reviewed at all were totally happy so I just wanted to go some way to setting the record straight… Read Full Review

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★☆☆☆☆

“Good Energy complete failure of dd review systems”

Written on: 20/09/2013 by HelenHol (1 review written)

We have been with Good Energy for over 2 years and have been paying a dd payment of £64 per month for gas. They have never reviewed our dd figure compared to consumption during this whole time. At the start of this year when our quarterly bill came in i noticed that we didn't seem to be paying enough as our bill was building up so i submitted a gas meter reading and asked them to review the gas dd amount. This didn't happen. We have now just received a dd review and the monthly dd figure has… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 12/07/2013 by Druidgirl (1 review written)

The only good thing about this company is the way they source their energy, which was why I gave them a try. The service is appalling. I have an economy seven electricity meter and after I finalised the bill with my old company and both the old supplier and good energy accepted the readings,somehow good energy managed to turn the readings the wrong way round, so that day rate showed as night rate and night rate showed as day. I pointed this out straight away and they said they would alter it… Read Full Review

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★☆☆☆☆

“Good Energy- The worst customer service ”

Written on: 10/07/2013

I wouldn't recommend good energy to my worst enemy. They have owed me £200 for months and refuse to accept mine, my landlords or my tenancy agreement word on when I moved out. I have been asked to send documents by three seperate people only then to be told these documents make no difference. It almost seemed as though they hoped if they wasted enough of my time I might go away and let them keep my money. Blisteringly inefficient, Polite but inept, confused customer service staff, who seem to… Read Full Review

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★☆☆☆☆

“Pray you never have difficulties paying!”

Written on: 30/05/2013 by TJReviews (1 review written)

I'm afraid the bad reviews on here are not rival companies. I have had a very similar experience which has been devastating financially. I work away from home a lot. After switching bank accounts (and my notes say a D.Debit was set-up, although Good Energy have no record) I continued my busy working life, with much time spent in various countries abroad. Being so busy I, admittedly, didn't keep on top of my personal paperwork. In brief, I came home from a trip to find a disconnected electrical… Read Full Review

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★★★★★

“Excellent service”

Written on: 20/05/2013 by ThreeLitre (2 reviews written)

At last, an energy company that listens to what I say. I've been plagued by previous companies resetting my direct debit and trying to build up silly amounts of credit, there was even one that insisted on refunding all my credit in October, just before the central heating kicks in. Good Energy were helpful and I now have a direct debit that is actually one twelfth of my bill. I can't recommend them enough. Great service… Read Full Review

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★☆☆☆☆

“A genuine review.”

Written on: 01/03/2013

It pains me to say so but Good Energy may be good insofar as where they source electricity from but (in my view they fall way short of the mark in pretty much every other way. Meter readings are almost always estimated. Problems with payment are deal with very severely indeed. Not a company to give your money to… Read Full Review

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★★★★★

“Recommended ”

Written on: 20/02/2013 by Trailerparkharry (1 review written)

I recommended them to my dad as I've been with them for a couple of years. Had no problems and it's much better for the environment. And only slightly more expensive. If more people would switch maybe the UK would not be in the top 10 countries in the world for greenhouse gas emissions. … Read Full Review

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