Good Energy - www.goodenergy.co.uk Reviews

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★★☆☆☆
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Good Energy - www.goodenergy.co.uk

Latest Reviews

★★★☆☆

“Ethical company but customer service could be better”

Written on: 21/03/2014 by Max_81 (1 review written)

Like other reviewers, I really respect and admire GodoEnergy's ethical stance on energy and the way they do business. They really stand out from other energy companies because they do have their customers' best interests at heart and I think this is a really valuable characteristic for this company as no other energy companies seem to approach their business in the same way. Signing up to GoodEnergy (for electricity and also for the Feed-in Tariff for a PV system I have installed) was very easy… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 24/02/2014 by simonhunter87 (3 reviews written)

I love their ethical stance and the fact that they are the only 100% renewable tariff in the market. It stops there. They have terrible customer service and never get back to you. Also no online billing, no way of viewing your usage online, terrible estimates, they were charging me economy 7 when im on economy 10. tried to charge me £100s when they made a mistake. and most recently it took them a year to change my DD to around £150pm. I wouldn't recommend them to my enemy… Read Full Review

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★☆☆☆☆

“Too inefficient”

Written on: 08/02/2014 by greencyclist (1 review written)

We switched from EDF. First they messed up the switchover because they took down the wrong meter resding, then they only let us know months later and by then we had a huge bill to pay them. Then I rang them to pay installments and they said red letter warnings had been sent out to pay the bill, but they had been going to the wrong address. We switched over to Ecotricity who are 100 per cent more efficient… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 28/01/2014

Since switching from the utterly dreadful Spark Energy over a year ago, our experience with Good Energy has been fantastic. Most importantly, you can actually get through to someone friendly and helpful when you need too. Even yesterday when I got a recorded message says that their call centre was experiencing significant demand, my call got answered in less than a minute. … Read Full Review

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★☆☆☆☆

“Messed up the switchover and blamed me”

Written on: 23/01/2014 by LeChuck (1 review written)

Customer service is terrible. I applied to have my gas and electricity switched. When it came to settling up with my previous supplier they said they had only received a request to switch electricity, meaning my gas remained the same. I called Good Energy and the person on the other end couldn't care less. They basically accused me of only putting through an order for energy, despite my claims to the contrary. Luckily I found the confirmation email to send them following the call. The reply… Read Full Review

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★★★★★

“Which reflection on Good energy”

Written on: 23/10/2013 by princestown (1 review written)

I've just applied for an account based on the fact that Which gave them a satisfaction rating of 86%. It isn't the biggest saving but I'm more interested in the renewable energy argument. I also considered Co-op but I have my slight reservations about their professionalism on different services although I love the mutual ethos… Read Full Review

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★★★★★

“good energy, good vibes”

Written on: 10/10/2013 by sparkybulb (1 review written)

I really don't recognise the reviews on this site. Having ditched a major company with a virtual stranglehold on consumers in Wales I opted for good energy. I have really not noticed them being more expensive than the previous bunch who stitched me up badly by failing to read the meter for years, but they are a whole lot nicer to deal with. I cannot complain; on the contrary, I am really, really pleased I have chosen to buy my electricity from Good Energy over the last five years… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 09/10/2013 by debbiehxx (1 review written)

Really polite, phoned me back straight away when I sent an email so I didn't have to pay for the call. each department knew what the other department was doing. Really reasonable re setting up a payment plan. Don't know why such bad reviews but maybe its just that people complain quickly but are slow to praise - I guess all the customers who haven't reviewed at all were totally happy so I just wanted to go some way to setting the record straight… Read Full Review

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★☆☆☆☆

“Good Energy complete failure of dd review systems”

Written on: 20/09/2013 by HelenHol (1 review written)

We have been with Good Energy for over 2 years and have been paying a dd payment of £64 per month for gas. They have never reviewed our dd figure compared to consumption during this whole time. At the start of this year when our quarterly bill came in i noticed that we didn't seem to be paying enough as our bill was building up so i submitted a gas meter reading and asked them to review the gas dd amount. This didn't happen. We have now just received a dd review and the monthly dd figure has… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 12/07/2013 by Druidgirl (1 review written)

The only good thing about this company is the way they source their energy, which was why I gave them a try. The service is appalling. I have an economy seven electricity meter and after I finalised the bill with my old company and both the old supplier and good energy accepted the readings,somehow good energy managed to turn the readings the wrong way round, so that day rate showed as night rate and night rate showed as day. I pointed this out straight away and they said they would alter it… Read Full Review

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★☆☆☆☆

“Good Energy- The worst customer service ”

Written on: 10/07/2013

I wouldn't recommend good energy to my worst enemy. They have owed me £200 for months and refuse to accept mine, my landlords or my tenancy agreement word on when I moved out. I have been asked to send documents by three seperate people only then to be told these documents make no difference. It almost seemed as though they hoped if they wasted enough of my time I might go away and let them keep my money. Blisteringly inefficient, Polite but inept, confused customer service staff, who seem to… Read Full Review

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★☆☆☆☆

“Pray you never have difficulties paying!”

Written on: 30/05/2013 by TJReviews (1 review written)

I'm afraid the bad reviews on here are not rival companies. I have had a very similar experience which has been devastating financially. I work away from home a lot. After switching bank accounts (and my notes say a D.Debit was set-up, although Good Energy have no record) I continued my busy working life, with much time spent in various countries abroad. Being so busy I, admittedly, didn't keep on top of my personal paperwork. In brief, I came home from a trip to find a disconnected electrical… Read Full Review

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★★★★★

“Excellent service”

Written on: 20/05/2013 by ThreeLitre (2 reviews written)

At last, an energy company that listens to what I say. I've been plagued by previous companies resetting my direct debit and trying to build up silly amounts of credit, there was even one that insisted on refunding all my credit in October, just before the central heating kicks in. Good Energy were helpful and I now have a direct debit that is actually one twelfth of my bill. I can't recommend them enough. Great service… Read Full Review

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★☆☆☆☆

“A genuine review.”

Written on: 01/03/2013

It pains me to say so but Good Energy may be good insofar as where they source electricity from but (in my view they fall way short of the mark in pretty much every other way. Meter readings are almost always estimated. Problems with payment are deal with very severely indeed. Not a company to give your money to… Read Full Review

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★★★★★

“Recommended ”

Written on: 20/02/2013 by Trailerparkharry (1 review written)

I recommended them to my dad as I've been with them for a couple of years. Had no problems and it's much better for the environment. And only slightly more expensive. If more people would switch maybe the UK would not be in the top 10 countries in the world for greenhouse gas emissions. … Read Full Review

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★★★★★

“Don't trust the negative reviews”

Written on: 28/11/2012 by jimmyjazz1975 (1 review written)

I'm think the negative reviews on this site have been created as part of a negative campaign by a competitor. This sort of anon review site is easy to game, so if someone wanted to give customers a terrible impression of the company, it's just a case of registering a collection of negative reviews. You'll notice that there are essentially two types of review: Balanced, positive reviews versus "this is the worst company in the history of the universe reviews", which could easily have been… Read Full Review

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Unhappyenergyuser's Response to jimmyjazz1975's Review

Written on: 03/12/2012

I AM a customer, I am not a competitor, you are not even a customer so what do you know about it.
All I can imagine is that YOU must have some vested interest in the company to defend them when you know nothing about them. How can you say that they are good value for money etc when you don't know is curious.
I honestly wrote what I experienced and you have rubbished that. I hope you are ashamed of yourself. They are terrible, and this is the first and only review I have EVER done on this kind of forum, or any internet discussion site of any sort. Good luck if you do swap to them! I for one don't trawl the internet to find a company with many unhappy customers and then say "yes, I think I will call them to gauge whether I should go with them".

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Jimmyjazz1975's reply to Unhappyenergyuser's Comment

Written on: 03/12/2012

Fair enough, but that doesn't change the fact that online review sites are fundamentally flawed and easily gamed - so shouldn't be trusted. And it terms of having a vested interest, nope, but I can't prove it to you ... and that's exactly the point. A bunch of anonymous, unproven reviews are a poor basis for making such a decision. Sorry if you are genuinely unhappy with them, if so then definitely quit them if you can.

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Ant76's Response to jimmyjazz1975's Review

Written on: 10/12/2012

Your five star rating and defence of Good Energy leads me to believe you are a Good Energy employee. I agree reviews can be bias in just basically slating companies but quite frankly if a company is bad then its anyone's right to say so on a forum of their choice. There may be companies that waste their time on drumming up bad publicity for others but these are usually obvious. If you are honestly trawling Google to look for a provider I would be suprised. I don't know of many people that would make a random statement like you have, give a five star rating and add a disclosure to boot when looking for an energy provider.

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★☆☆☆☆

“Aggressive and inconsistent ”

Written on: 07/11/2012

The worst of all the Energy companies for aggressive collection. After being on an estimated usage, we had a lot to catch up on when they took a reading as their estimates were out. They had not come round and read the meter for a long time and we had not checked. When they did revise the bill it was for over a thousand pounds, they were inflexible and rude and one point and charming the next, followed by rude the next. Often when speaking to the same person. You really did not know where you… Read Full Review

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★★★★★

“Not as bad as the other reviews suggest. I am more...”

Written on: 11/07/2012

Not as bad as the other reviews suggest. I am more than happy with my service and will continue using them… Read Full Review

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★★★★★

“Easy, no fuss and no problems.”

Written on: 12/05/2012 by iuama74 (1 review written)

We have been with good energy for a year now. We have had no problems at all. We send our own meter readings in which may be why we get fewer problems than some. I was quite surprised by the reviews here as I think the company has been very easy to deal with. I would recommend them… Read Full Review

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Logden's Response to iuama74's Review

Written on: 15/08/2012

Good Energy are always expensive on price comparison sites. Are they really that expensive?

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★☆☆☆☆

“Not so much good as distinctly awful”

Written on: 28/03/2012

We recently moved into our flat and decided to continue using Good Energy, as set up by the previous occupiers. Within a week of moving in we sent them a direct debit order whch they promptly lost. When i rang up to enquire what was happening they said that if we sent them another form they would get back to us promptly and gave us an estimate of the direct debit amount. Several more weeks passed with no word, we recieved an estimated bill which we confirmed was very close to our actual usage… Read Full Review

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