Good Energy - www.goodenergy.co.uk Reviews

Click here if this is your business
★★☆☆☆
2.2 / 5
44
30% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Good Energy - www.goodenergy.co.uk - Ask a question now

Media Gallery for Good Energy - www.goodenergy.co.uk

Good Energy - www.goodenergy.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Stepping back to the stone age”

Written on: 13/08/2015 by alanomaly (1 review written)

No online accounts. No way to see your bill online. No way to pay online except through your bank. Everything is done by post or by phone. To make it worse, their call centre can't handle the number of calls they get, and has ridiculously restricted opening hours. If you try to set up an account through any third party switch service, they WILL get it wrong and they will be unable to sort out the mess they make. Leaving the country? Tough, they can ONLY send the final bill by post, they can't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all costs”

Written on: 14/03/2015 by District (1 review written)

Execrable company.They failed to set up dual fuel direct debits despite having all the details.A claim was made that they were in dispute with previous suppliers and I would have to travel over 300 miles to photo the meter and send it to them.In the meantime they said they would not activate a direct debit they DID have until the problem was resolved.Guess what? They did and now they have my money but they are not my suppliers!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful Lying deceitful company”

Written on: 10/03/2015

I do not normally write reviews - but this company is the worst of the worst. Sadly had to deal with them twice. First instance they through (their) error start billing my wife's grandmother. Their bills were 5 x greater than EDF. They threatened bailiffs. I intervened and dealt with awful customer service where staff constantly lied and threatened. Asked for a copy of the contract between parties (there wasn't one) but they maintained it was on there screen. We kept getting invoices but just… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AWEFUL! DONT TOUCH THEM WITH A BARGE POLE! ”

Written on: 05/03/2015

If you have any sense, please please try to avoid this company at all costs. After joining this company under the pretext that I would be contributing to a greener more consumer focused energy company, I have been left reeling from their truely terrible service. As it stands now I have had NO bill for over 17 months. In fact, I had to repeatedly contact them informing them of this. I was assured most fervently that I would not be forced into debt, they took full responsibility for this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dont”

Written on: 08/01/2015 by star53 (1 review written)

Whatever you do do not go to this supplier. Trust me, you'll be sorry. Its as simple as that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Problems from the very start”

Written on: 19/12/2014 by 480Myers (1 review written)

I decided to go green for 2014. After having solar panels fitted I was automatically set up with good energy, which was probably my biggest error. The whole process with registering onto the scheme and submitting a simple meter reading has been nothing but hassle. To date since my initial fit back in May 2014, approx after 30+ emails! lost applications! I have finally registered onto the FIT scheme and to add insult I still have not had any payments at all. I am hopeful that I will receive my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful company, do not use.”

Written on: 20/11/2014 by Yadiral76 (1 review written)

My experience of using this company is as follows: Moved into a house which had been empty (while being renovated) for about 12 months. We immediately began the transfer of both Gas and Electricty suppy to a different supplier (Ovo energy, who are great, by the way.) Gas supply (via. Eon) was transferred no problem but Good Energy (for electricity) were a different story. Firstly Good Energy refused to release the account because they claimed last occupant (the house owner) owed them a large… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“constant bill reminders”

Written on: 13/11/2014 by Masonx260 (1 review written)

They send bill reminders with the actual bill or within two days after sending the bill. I've called their customer service and got a very ambivalent response. I'm going to move to a supplier who doesn't waste paper and wind me up, not very good energy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“V late bills, then immediate threatening letters”

Written on: 03/11/2014 by Foxjp53 (1 review written)

They sent me a bill that arrived three weeks after it was dated, and then next day a threatening letter saying I had not paid. I had immediately asked them for an amended bill as they had over-estimated our usage by a factor of three. They didn't send an amended bill until nine days later, after I chased them. Then again another threatening letter. Meanwhile they sent the meter-reader to check my reading; it seems like they didn't believe the figure. I've switched back to Southern Electric… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Need to enter the 21st Century!!”

Written on: 29/08/2014

Whilst I have no problems with the politeness of the customer service when I've been able to speak to someone, I have found it incredibly frustrating that they are only open Mon-Fri 8:00-5:30 which for people who work Mon-Fri 7am-7pm is not convenient! Also no option to check/manage your account online? For almost a year my gas account was not set up properly despite several phone calls and it only became resolved when I recently moved house and requested a final bill!! Please join the 21st… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“We were charged for someone else's electricity usage”

Written on: 03/08/2014 by HanniU (1 review written)

We moved to the UK and switched to Good Energy mainly based on its "green" profile. This was a big mistake and I'm sure our experience couldn't have been worse.. First of all, it took over a month for them to switch from the supplier and when they finally did, they were charging £50/month by direct debit even without explaining what it was based on. However, we were simultaneously using the British Gas meter and topping it up on a regular basis. The whole system seemed very messy and we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very very slow Feed In Tariff solar payments”

Written on: 31/07/2014 by urbanmac (1 review written)

I use Good Energy as I was recommend to them by the company that fitted my solar panels as a good company to use for the Feed In Tariff payments (FIT). However they are exceedingly slow from taking and submitting a FIT metre reading to getting the money in your account for the previous quarter can take over 2 months. Other people I know who use one of the bigger companies for FIT payments receive a cheque within a few days of taking a reading. Good Energy seem to wait to get the money from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“So far so good”

Written on: 13/07/2014 by Jugreen (1 review written)

I've only just swapped from the old fossil fuel company and haven't experienced any of the customer service issues that others have talked about in their review. Initially they were going to set my DD rate at the 'national average' and I complained by email, pointing out that my previous company had ranked my household alongside the most efficient. They responded immediately and changed the DD to the same rate I was paying before. They were able to deal with the readings from the meters in the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Service and Cheap”

Written on: 27/05/2014 by GRUM88 (1 review written)

When I bought another house I switched the supply to Good Energy from Scottish Hydro (SSE) over six months ago. Customer services was easily to contact - was on hold less than a minute and got my query answered straight away. So much better than Scottish Power who supplied energy to my rental flat - tenant's switched because Scottish Power are useless. Cheaper than both Scottish Hydro and Scottish Power too :) No problems in the 6 months I've been with them. Easy to submit meter reading… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Ethical company but customer service could be better”

Written on: 21/03/2014 by Max_81 (1 review written)

Like other reviewers, I really respect and admire GodoEnergy's ethical stance on energy and the way they do business. They really stand out from other energy companies because they do have their customers' best interests at heart and I think this is a really valuable characteristic for this company as no other energy companies seem to approach their business in the same way. Signing up to GoodEnergy (for electricity and also for the Feed-in Tariff for a PV system I have installed) was very easy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Robertito's Response to Max_81's Review

Written on: 12/05/2014

My experience with Good Energy is very similar to the above. Quite disappointed with their customer service and I may look around elsewhere.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Terrible Customer Service”

Written on: 24/02/2014 by simonhunter87 (3 reviews written)

I love their ethical stance and the fact that they are the only 100% renewable tariff in the market. It stops there. They have terrible customer service and never get back to you. Also no online billing, no way of viewing your usage online, terrible estimates, they were charging me economy 7 when im on economy 10. tried to charge me £100s when they made a mistake. and most recently it took them a year to change my DD to around £150pm. I wouldn't recommend them to my enemy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Too inefficient”

Written on: 08/02/2014 by greencyclist (1 review written)

We switched from EDF. First they messed up the switchover because they took down the wrong meter resding, then they only let us know months later and by then we had a huge bill to pay them. Then I rang them to pay installments and they said red letter warnings had been sent out to pay the bill, but they had been going to the wrong address. We switched over to Ecotricity who are 100 per cent more efficient… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic Customer Service”

Written on: 28/01/2014

Since switching from the utterly dreadful Spark Energy over a year ago, our experience with Good Energy has been fantastic. Most importantly, you can actually get through to someone friendly and helpful when you need too. Even yesterday when I got a recorded message says that their call centre was experiencing significant demand, my call got answered in less than a minute. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Messed up the switchover and blamed me”

Written on: 23/01/2014 by LeChuck (1 review written)

Customer service is terrible. I applied to have my gas and electricity switched. When it came to settling up with my previous supplier they said they had only received a request to switch electricity, meaning my gas remained the same. I called Good Energy and the person on the other end couldn't care less. They basically accused me of only putting through an order for energy, despite my claims to the contrary. Luckily I found the confirmation email to send them following the call. The reply… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Robertito's Response to LeChuck's Review

Written on: 18/05/2014

They have standard reply phrases, like 'review their procedures', but this doesn't mean they will actually do anything.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Which reflection on Good energy”

Written on: 23/10/2013 by princestown (1 review written)

I've just applied for an account based on the fact that Which gave them a satisfaction rating of 86%. It isn't the biggest saving but I'm more interested in the renewable energy argument. I also considered Co-op but I have my slight reservations about their professionalism on different services although I love the mutual ethos… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Robertito's Response to princestown's Review

Written on: 14/05/2014

I think it's better to write a review based on your own experience rather than just after opening an account.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview