Best Travel Store Reviews - www.bt-store.com

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★★★★★

“Best in town”

Written on: 12/06/2014 by JaniyahBrown (1 review written)

I have been traveling internationally for a while now. I have yet to find a website where you write on line and get an immediate response. This one is different. I wanted to change my ticket to fly for an earlier date and I got pronto help. The only improvement I would recommend is if the agents give you different traveling dates with no price increase. Otherwise, BT Store came through for me… Read Full Review

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★★★★★

“Good service, great prices”

Written on: 16/05/2014 by Emery297 (1 review written)

My husband & I fly to Israel several times a year & I check prices with many different companies as well as the airline websites before booking. Best Travel Store almost always has the lowest fares. Three years ago my mother passed away a few days before a ticketed flight. I contacted BTS and they were very sympathetic and managed to get our tickets returned and all of our money refunded. It's definitely a go-to site before booking a flight… Read Full Review

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★★★★★

“BEYOND FAST AND Respectful ”

Written on: 15/05/2014 by ypKoenig225 (1 review written)

Quick , efficient and on time- kind and generous and knowledgable Amazing !… Read Full Review

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★★★★★

“Promp and efficient”

Written on: 19/04/2014

We were impressed by the customer service and prompt email responses concerning our international travel. The prices were affordable. We will definately use them again… Read Full Review

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★★★★★

“BTS is great to work with”

Written on: 08/04/2014 by Fandanny (1 review written)

I ordered my plane tickets from them and they were very fast and efficient to get the job done. I got my electronic tickets in just a few mins and when I decided to change seats, they took care of that in less than 2 mins..I really like these people, they are very easy to work with..I will continue to use BTS in all my travel plans… Read Full Review

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★★★★★

“Best Deal”

Written on: 11/02/2014

Was easy to use and great deal. One of the layovers had very short time to board next fight (having 2 kids by myself) and BTS helped change flights to have enough time at no cost. Love love BTS… Read Full Review

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★★★★★

“Great Prices And A+ Service!”

Written on: 28/01/2014

We ordered international tickets from this company at a very competitive rate. The security this company use is great, because although they are verifying your account they are not treating you as if you are a fraudster. Very thorough but polite. We ordered the tickets and we got a wonderful rate for our multicity travel plans. This is a 3rd party travel agent, so the tickets are not issued immediately as they would if you book directly or with a major 3rd party travel site (travelocity, kayak… Read Full Review

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★★★★★

“THANKFUL”

Written on: 19/01/2014

Few days ago I received a voice message asking me to contact this company and to confirm my card information. I had no idea how they got my phone number and for sure I wasn't shopping around for any airline ticket. They left a phone number so I called them back and spoke with a guy who told me that they wanted to obtain my authorization for a payment of an airline ticket?! First I thought it was some sort of a scam but then I realized that someone was trying to use my card on their website. I… Read Full Review

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★★★★★

“Dependable, quick and simple.”

Written on: 15/01/2014 by iu77gu87 (1 review written)

I have used BTS for the last 6 years and have been very satisfied. Recently, I had to use Customer Service for the 1st time to get my seats confirmed whick somehow didn't happen when I booked my flight to Italy. I wanted to be sure to have an aisle seat as I didn't last time and had a claustrophic attack in those less and less roomy seats. BT-Store Customer Service did it within a few hours, got my aisle seats confirmed, no hassle, no cost. I will continue to use BT-Store for all my travel… Read Full Review

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★★★★★

“Professonal, knowledgeable helpful”

Written on: 15/11/2013

Thank you for your most professional, knowledgeable, helpful and courteous service assisting me in planning a complicated trip to Thailand… Read Full Review

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★★★★★

“Fantastic site, great prices and easy to use!!”

Written on: 12/11/2013 by tlj3r1 (1 review written)

Found this site while searching for discounted airfares. I have to say their prices were substantially lower than any other site i looked on. Although there were a few email exchanges and at least one phone call due to my credit card needed to be verified, i still came out with a cheaper ticket and found their site to be very easy to use. The agent I spoke to on the phone was very polite and pleasant. I will recommend this site to my friends and to anyone who reads this review. Fantastic!!!… Read Full Review

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★★★★★

“Excellent CEO leadership, military friendly, great...”

Written on: 22/10/2013 by JHager78 (1 review written)

Originally, I booked travel to Europe for 1-30 October, 2013, but found that my wife could not travel due to her passport being on hold. There was much frustration as the tickets were non-refundable and I would not be able to travel again until I finished a year-long school with the US Army from 7 November, 2013 to 17 October, 2014. As of Friday, 18 October, 2013, I received a phone call from a Mr. Marko Cadez, CEO of Best Travel Store, Inc. Mr. Cadez informed me that he spoke with the CEO… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 28/08/2013 by VivianM13 (1 review written)

I am surprised to read all the negative reviews. I have used this company multiple times for myself and purchased tickets for friends. No problem. When I email them my questions are answered promptly. The prices are vey competitive. Once I book with them I go to the actually web sights for the company I'm flying with and check my flight and make sure my seats are the ones Iv chosen. Don't buy tickets hastily. Go to Delta go to Air France or whatever and read about luggage policies check in… Read Full Review

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★★★★★

“Really Dedicated Employees”

Written on: 22/06/2013 by Saleano (1 review written)

I booked a flight with BT Store, and the airline which I bought the ticket went bankrupt while I was abroad, forcing me to by a one-way ticket out of my pocket. When I returned to the US, my credit card company refused to refund me half of ticket as been promised. So one of the company's managers woke up on a Sunday at 5am to speak to my credit card company representatives (since my credit card company is in Israel)! I never got a dedicated service like that in my whole life, and I'll… Read Full Review

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★★★★★

“Immediate Help with Travel Insurance Company”

Written on: 15/06/2013 by Ardieom (1 review written)

I want to personally thank the advisor, who was quick to respond to my need for a detailed explanation to a Travel Insurance Company not normally working with BTS regarding an unexpected medical cancellation of our airline tickets. She quickly read the notes and history of the cancellation and then within 25 minutes sent two faxes to the necessary persons handling the Claim!! What a pleasure after so many hours spent accumulating doctor's notes and filling out forms to have someone correctly… Read Full Review

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★★★★★

“Flawless”

Written on: 08/06/2013 by salimbag (2 reviews written)

We run student trips to SE Asia, often dozens of students. BT has consistently had the best prices, and their customer service actually answers promptly and has been unfailingly helpful, even when we've had to ask them to go out of policy a little. Can't say enough good things about their pricing, efficiency, and level of accommodation… Read Full Review

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★★★★★

“Enhanced experience”

Written on: 22/04/2013 by ronmcgrath (1 review written)

What a terrific place to do travel arrangements!! We had booked our trip online to Rome connecting in Paris with Air France. Best Travel contacted us and stated that we would have a connecting problem at Chas De Gaulle airport due to changing terminals without enough time. We re-booked with British Airways. Best Travel suggested that we consider a upgrade from coach to World Traveler economy.This was among my better lifetime decisions. The seats were roomy and comfortable and the service was… Read Full Review

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★★★★★

“OUTSTANDING CUSTOMER SERVICE ”

Written on: 31/03/2013

Me and my girlfriend decided to spend our next vacation in Europe. First Spain and then through France, Germany and back to Chicago. Since I'm really big soccer fan (Real Madrid) I want to stay in Madrid 2 extra days. The person I talked to over the phone suggested to first make my reservation online and then to give them a call back. I followed their instructions and I called them back. They changed our flights they way we wanted and at the end we were paying even less:) The whole thing was… Read Full Review

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★★★★★

“Best service!”

Written on: 10/03/2013 by merryx0x (1 review written)

I found a cheap ticket to my country but somehow they we unable to charge me. Their customer service emailed me and gave me advice about changing my daily limit on my card. I did, and then emailed them about being able to charge my debit card. They charged me within 30 mins and my e-ticket was emailed to me! :) It was such fast and great service!!! Will come here again for my next vacation. I loved everything about this travel website I recommend it to everyone… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 05/02/2013 by hsavedra (1 review written)

This site offers the lowest rate going to Philippines and international air fare. Not only that they also have 24/7 customer service agent to talk to if you have concern and inquiry. they e-mail and update you if your flight have changes and provide you some options. My flight got changed due to airline voluntary cancellation and they notify me right away with options and they advise me to contact the airline if i don't agreed to the option they provided and I did. i having problem with… Read Full Review

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