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“Travel cancellation”

Written on: 05/09/2014

I booked a reservation from Cape Town to Tucson AZ with BTS on Qatar Airways. Several weeks after I booked my itinerary for myself and my wife I received notice that the flights from Cape Town to Doha had changed with flight # changes and very difference flight hours. Instead of a 1h50m layover in Doha before continuing to Dallas, the new flight resulted in an 8h40 layover. Then on the return instead of a 12h25m layover, for which we were going to book a hotel room, the new flight was a… Read Full Review

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“Bt store good job keep it up”

Written on: 03/04/2014 by McGregor429 (1 review written)

I have been buying tickets for international trips from bt store for quite sometime now. The prices are relatively cheaper than other agents. InnItially I thought the verification was a waste of time but I later realized its for the good of their customers. I love bt store, the customer service agents are approachable and always ready to help. I have already and will continue to recommend bt store to all my friends and family. Bt store good job… Read Full Review

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“Great customer service”

Written on: 15/11/2013

I have to say that even though at the end they had to change my itinerary, the customer service was really good and they explained my options very clearly. Good thing is that I was not charged which gave me peace of mind. They are very professional and I would recommend them to my friends. Thanks!… Read Full Review

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Written on: 19/10/2013 by 2MaravillasdelMundo (1 review written)

Best travel store is one of the best traveling sites I have ever visited, it is so complete. Other travel stores do not offer all the features that this site offers and when I was comparing the different sites, I realized that I had a lot more choices and better prices with best travel store than any other store. It was so easy for me to make my decision and reserve my airline tickets! I also called their customer service with a few questions and the person that helped me was so kind and… Read Full Review

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“experience helps”

Written on: 11/06/2013

I frequently book flights to Africa and it is normally pretty complicated. bt is pretty easy to use if you have a credit card that is verified. Otherwise you'll have to send them a lot of documents. The one time this happened to me I chose to cancel the transaction and bt reps were very polite and prompt about helping me through email. Their prices are very competative so if you plan well (you know exactly where your going and won't want to cancel) it's a good deal. If however you are… Read Full Review

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Written on: 08/09/2012 by janislimcauco (1 review written)

after being frustrated for a couple days w/ the credit card authorization process, Adam was able to help me. He was courteous, & professional. in the end, everything worked out. Thank God! & Adam....also by far the best rates… Read Full Review

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“Great airline ticket price to Lebanon!”

Written on: 17/07/2012 by JaimeMekari (1 review written)

I want to thank BEST TRAVEL STORE for providing with great customer service and one of the best rates. I shopped online with different websites for a ticket to Beirut, Lebanon and Best Travel Store had the best price. The customer service representative was also very pleasant to speak with and answered any questions that I had. THank you once again!… Read Full Review

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“Great experience with Best Travel Store”

Written on: 19/06/2012

Just recently I booked through Best Travel Store to travel to Rome, Italy and I had the best experience. The staff is very helpful, kind, and efficient! BTS rates were very competitive compared to other travel sites… I would highly recommend BTS to my family and friends anytime! :)… Read Full Review

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“Great customer service-starting with prompt and...”

Written on: 10/04/2011

Great customer service-starting with prompt and courteous replies to dumb questions. Followed by rapid and friendly solution of problem with airline… Read Full Review

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“I got the best price after comparing several...”

Written on: 11/03/2011

I got the best price after comparing several agencies/websites.

Customer service was excellent, replying to my emails very promptly, answering questions adequately and showing some human touch and understanding in the whole process. This is related to a refund request to an unused portion of our tickets due to a medical emergency...we had to return to the U.S. immediately.

I will highly recommend them to others and will use them again… Read Full Review

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“Ordered tickets for a 1 connection trip to France and...”

Written on: 12/12/2010

Ordered tickets for a 1 connection trip to France and through no fault of BST got a notice of denied charge from Chase for the credit card charge. When I received e-tickets, I was concerned as credit card company confirmed via phone (from somewhere other than the US, on a poor connection - I did for a minute think I was talking to "Peggy") that the charge had been denied and could not be reinstated. I emailed and phoned BST and to my surprise and delight contacted a real person. After… Read Full Review

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“I don't understand why people seem to think...”

Written on: 16/03/2010

I don't understand why people seem to think is a scam; I've used their site before and they've never asked for private information excepting what is expected. I like and trust them. They have low prices and a safe and secure system. :)
They aren't necessarily the cheapest around, so if you're looking for the all-time cheapest flight, shop around a little more before choosing them; however, for straight-forward service with few extra hoops to leap through, I will personally stick… Read Full Review

Mattkrivic's Comment

Written on: 13/10/2010

I found this review helpful because I was able to make the right decision. I was also quite pleasantly surprised by their helpful customer service.

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“I have booked many flights through BT-Store before....”

Written on: 01/03/2010

I have booked many flights through BT-Store before. This type of agency is different. I would not recommend booking airlines tickets less than 3 months in advance. The more advanced the time is, the better. Let's say it's March now and you plan on going to Hong Kong during High season in December. Look ahead of time. If your thinking of getting tickets for last minute, go somewhere else.

I have booked about 10 flights through BT-Store and they have been helpful. They kept updating us with… Read Full Review

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“After 7 days of nonstop searching I found the lowest...”

Written on: 29/09/2009

After 7 days of nonstop searching I found the lowest fare on I had couple of questions regarding fare restrictions and decided to call. The wait time was almost 10 minutes. When I got an an agent on the phone, she answered all the questions and was quite knowledgeable. I purchased the ticket, got eticket and seats assigned. Everything worked fine. I also called the airline and verified the reservation… Read Full Review

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“The Best Travel Store site is easy to navigate and...”

Written on: 12/06/2009

The Best Travel Store site is easy to navigate and purchase was easy. The price was the best I could find. The customer service lady was polite and lovely. I would recommend this sight for travellers!
Good luck and keep up! … Read Full Review

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“When demonstrators closed the airport in Bangkok,...”

Written on: 18/01/2009

When demonstrators closed the airport in Bangkok, Thailand recently, my travel plans were canceled. It was a mad scramble to make new arrangements to get myself to Thailand in a timely manner. B-T showed great concern and worked with me to get me there. I am very grateful for their efforts.

I have used B-T many times in the past and highly recommend them.
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“I needed to add a stop-over to my intererary. i...”

Written on: 08/10/2008

I needed to add a stop-over to my intererary. i followed the directions on their website and called before paying for my reservation. A very helpful lady helped me reserve the stop over and arranged it so i could finalize payment 4 hours later when i got home.

When you make any reservation with any website you need to carefully read everything. This seems to be common sense to me, but a lot of complaints here could have been avoided if the customers actually reading before clicking… Read Full Review

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“No problems at all when we booked with”

Written on: 27/09/2007 by mdmm (1 review written)

No problems at all when we booked with We knew we would have connections and layovers when we booked. We had no need for any changes and thus all went as expected at a great price, much less than everyone else. Would highly recommend Best Travel Store and have to everyone I know… Read Full Review

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