Best Travel Store Reviews - www.bt-store.com

★★★☆☆
3.4 / 5
63% of users recommend this
? Ask our helpful community of experts about this product or company
Best Travel Store www.bt-store.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“A great travel experience”

Written on: 22/12/2014 by bobpfister (1 review written)

I have used Fareboom now on 4 or 5 trips to Vietnam. The fares have been by far the best I was able to find on the web. The trips were routed quite well, and the carriers used, particularly one person exceeded my expectations. To be honest, as I get ready to book several more trips, I dont even look any where else. Fareboom.com is the "Best Travel Store" on the net! A lifelong customer here!… Read Full Review

Report this review
★★★★★

“I,m happy with bt-travel”

Written on: 29/10/2014 by JoshuaShields328 (1 review written)

If you have a confirmed plan for your travel bt-store is the best changing the date of travel is not recommended… Read Full Review

Report this review
★☆☆☆☆

“Worst change ever!”

Written on: 29/09/2014 by Damarion132 (1 review written)

I used them to book a business trip across the world, and chose business class. When I had to change the timing of the trip, which I moved to several weeks later, they rebooked my ticket, charged me a large fee and told me I had the same itinerary. But when the ticket arrived, they had moved me from business to economy - on a 9 hour flight -- and kept the same price. So, without notifying me, they committed me to an unchangeable $4,400 non-refundable economy class ticket. I could go economy… Read Full Review

Report this review
★★★★★

“I travel to Asia once a year, I book through BT Store....”

Written on: 15/09/2014 by 359Simmons (1 review written)

I travel to Asia once a year, I book through BT Store. They're great in service and price, very reliable… Read Full Review

Report this review
★★★★★

“Great service!”

Written on: 09/09/2014 by MajaMeza79 (1 review written)

The customer service was great! I was answered promptly and they tried their best to solve my problem and figure out the available flights. I did not have to wait long for any response and they were also very kind. I do recommend them… Read Full Review

Report this review
★★★★☆

“Travel cancellation”

Written on: 05/09/2014

I booked a reservation from Cape Town to Tucson AZ with BTS on Qatar Airways. Several weeks after I booked my itinerary for myself and my wife I received notice that the flights from Cape Town to Doha had changed with flight # changes and very difference flight hours. Instead of a 1h50m layover in Doha before continuing to Dallas, the new flight resulted in an 8h40 layover. Then on the return instead of a 12h25m layover, for which we were going to book a hotel room, the new flight was a… Read Full Review

Report this review
★★★★★

“I will definitely recommend BTS to my.”

Written on: 04/09/2014 by LisaChou (1 review written)

I was really concerned about buying a flight ticket online until the day I visited Best Travel Store website. It is so easy to find your way, check and compare prices. I felt amaze and I took the risk to book. My risk turned out great. Their customer service is awesome. They help you step by step from the day you book until the day of your flight (even before, just feel free to ask you will have answer to your questions). You feel important; they don't take care of you just because of your… Read Full Review

Report this review
★★★★★

“Very good and reliable company. I always booked our...”

Written on: 22/08/2014 by FloridianCouple (1 review written)

Very good and reliable company. I always booked our flight to the Philippines using this company. I used them three times but I had to cancel the third one. They only charged $100 for me and my wife for the cancellation fee and refunded me full amount. They are very professional and have very good customer service. I highly recommend them. They deserve more than 5 stars. Thank you for working with us. FloridianCouple… Read Full Review

Report this review
★☆☆☆☆

“Medical Mission - change 9months away extra $400 - REALLY!”

Written on: 11/08/2014 by lcMiller254 (1 review written)

Steer clear of Fareboom Best Travel Store (they have lost their direction).  Asked for a supervisor and received a person - very difficult to understand - as I was trying to resolve my issue - nothing would be done. He blamed the airline for costly charges of $400 per person - for a 3 day change (trip would be 9-months from now). He could take off $100 each ticket so $600 for the change total. Trip is for a medical mission trip to a Vietnam orphanage Be Tho. The carrier United Airlines… Read Full Review

Report this review
★★★★★

“I Leaned Towards Them for Reputation and Customer Service”

Written on: 09/08/2014 by Desa (3 reviews written)

I researched air fares on the internet for a multi-city international itinerary. I tried various meta-search air fare sites with Momondo being my favorite (which I found even better than Kayak, by the way). Monondo found me great fares at several online sites (such as cheapoair, smartfares and a couple of others) but I was reluctant to buy a ticket from any of those sites since they were not Better Business Bureau (BBB) accredited and had a poor BBB rating. Since the ticket I was buying was… Read Full Review

Report this review
★★★★★

“Best experience”

Written on: 09/08/2014 by hussy74 (1 review written)

Great experience. Liked doing business with them. Everything was taken care of and I did not do anything than just booking with them. I was travelling with an infant and they provided me with preferred seating both sides. Customer service was excellent and they responded to my inquiries promptly. Will definitely recommend this to anyone who wants to books cheap tickets for best service… Read Full Review

Report this review
★★★★★

“Best in town”

Written on: 12/06/2014 by JaniyahBrown (1 review written)

I have been traveling internationally for a while now. I have yet to find a website where you write on line and get an immediate response. This one is different. I wanted to change my ticket to fly for an earlier date and I got pronto help. The only improvement I would recommend is if the agents give you different traveling dates with no price increase. Otherwise, BT Store came through for me… Read Full Review

Report this review
★☆☆☆☆

“Never again!!”

Written on: 30/05/2014

I called to change my return flight. They canceled my original reservation and sent me a new itinerary. Great, right? But no. In that itinerary , all the way at the bottom, just above the disclaimers, it said I needed to reply in order to accept the change. I didn't see it, and didn't reply, and thought everything went well and my flight was changed successfully. A week before my scheduled (international) flight, I called the airline to change seats, and found out that my entire reservation… Read Full Review

By Administrator

Written on: 06/06/2014

Dear Customer,

We analyzed the circumstances of your case and have established the following facts:
- On February 1 you made a reservation on www.bt-store.com for 3 round trip tickets from Denver to Tel Aviv with a stop in Madrid, departing on Jun 9 and returning on July 16, 2013.
- On February 3 you informed us that you booked an invalid return date and that you wanted it changed from July 16 to July 10.
- We cancelled your original itinerary for free and created a new itinerary with the July 16 return date per your request. We notified you in writing that your original itinerary was cancelled and that we needed your written authorization in order to process the new itinerary, since this required a new credit card charge. An email titled “Please reply: BTS Alternate Flight Itinerary” was duly emailed to you on February 3 at 10.35 am PST.
- We did not hear back from you until May 29 when you notified us by phone that you in fact needed the offered alternative flights. At that time the itinerary had long been cancelled by the airline due to lack of your necessary reply to the aforementioned email titled “Please reply: BTS Alternate Flight Itinerary”.
- We offered you a similar itinerary as the previously suggested alternative, however at a substantially higher fare, since the February special fare was no longer available. The new fare costs about $700 per person more that the originally purchased fare.
- We also worked with you to search for alternative travel dates for maximum savings, but unfortunately we could no longer match the originally purchased fare.

Based on the above facts we find that there was no significant wrongdoing on the side of Best Travel Store at any time. Our agents are instructed to act strictly in accordance with written customer authorizations when processing itinerary changes.

Your request for additional compensation, in excess of the already offered $350 cannot be granted. There is no legal or moral basis for such compensation since we acted in accordance with your written instructions when we cancelled your originally purchased itinerary and sent you the provisional offer for the alternate itinerary. We cannot be held responsible or financially liable for your failure to respond to the email titled “Please reply: BTS Alternate Flight Itinerary”, since we assumed that you had abandoned the offered reservation, as you had already abandoned the original booking.

We are happy to assist you with suggesting alternate travel dates, outside the summer peak season, when we may be able to find significantly lower fares for your trip. You also continue to have the option of cancelling your husband’s ticket at no cost to you, since we will pay the $350 cancellation penalty.

Reply to this comment
Report this review
★★★★★

“Good service, great prices”

Written on: 16/05/2014 by Emery297 (1 review written)

My husband & I fly to Israel several times a year & I check prices with many different companies as well as the airline websites before booking. Best Travel Store almost always has the lowest fares. Three years ago my mother passed away a few days before a ticketed flight. I contacted BTS and they were very sympathetic and managed to get our tickets returned and all of our money refunded. It's definitely a go-to site before booking a flight… Read Full Review

Report this review
★★★★★

“BEYOND FAST AND Respectful ”

Written on: 15/05/2014 by ypKoenig225 (1 review written)

Quick , efficient and on time- kind and generous and knowledgable Amazing !… Read Full Review

Report this review
★★★★★

“Promp and efficient”

Written on: 19/04/2014

We were impressed by the customer service and prompt email responses concerning our international travel. The prices were affordable. We will definately use them again… Read Full Review

Report this review
★★★★★

“BTS is great to work with”

Written on: 08/04/2014 by Fandanny (1 review written)

I ordered my plane tickets from them and they were very fast and efficient to get the job done. I got my electronic tickets in just a few mins and when I decided to change seats, they took care of that in less than 2 mins..I really like these people, they are very easy to work with..I will continue to use BTS in all my travel plans… Read Full Review

Report this review
★★★★☆

“Bt store good job keep it up”

Written on: 03/04/2014 by McGregor429 (1 review written)

I have been buying tickets for international trips from bt store for quite sometime now. The prices are relatively cheaper than other agents. InnItially I thought the verification was a waste of time but I later realized its for the good of their customers. I love bt store, the customer service agents are approachable and always ready to help. I have already and will continue to recommend bt store to all my friends and family. Bt store good job… Read Full Review

Report this review
★★★★★

“Best Deal”

Written on: 11/02/2014

Was easy to use and great deal. One of the layovers had very short time to board next fight (having 2 kids by myself) and BTS helped change flights to have enough time at no cost. Love love BTS… Read Full Review

Report this review
★★★★★

“Great Prices And A+ Service!”

Written on: 28/01/2014

We ordered international tickets from this company at a very competitive rate. The security this company use is great, because although they are verifying your account they are not treating you as if you are a fraudster. Very thorough but polite. We ordered the tickets and we got a wonderful rate for our multicity travel plans. This is a 3rd party travel agent, so the tickets are not issued immediately as they would if you book directly or with a major 3rd party travel site (travelocity, kayak… Read Full Review

Report this review
overview