Best Travel Store Reviews - www.bt-store.com

★★★☆☆
3.3 / 5
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Latest Reviews

★★★★★

“Best in town”

Written on: 12/06/2014 by JaniyahBrown (1 review written)

I have been traveling internationally for a while now. I have yet to find a website where you write on line and get an immediate response. This one is different. I wanted to change my ticket to fly for an earlier date and I got pronto help. The only improvement I would recommend is if the agents give you different traveling dates with no price increase. Otherwise, BT Store came through for me… Read Full Review

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★☆☆☆☆

“Never again!!”

Written on: 30/05/2014

I called to change my return flight. They canceled my original reservation and sent me a new itinerary. Great, right? But no. In that itinerary , all the way at the bottom, just above the disclaimers, it said I needed to reply in order to accept the change. I didn't see it, and didn't reply, and thought everything went well and my flight was changed successfully. A week before my scheduled (international) flight, I called the airline to change seats, and found out that my entire reservation… Read Full Review

By Administrator

Written on: 06/06/2014

Dear Customer,

We analyzed the circumstances of your case and have established the following facts:
- On February 1 you made a reservation on www.bt-store.com for 3 round trip tickets from Denver to Tel Aviv with a stop in Madrid, departing on Jun 9 and returning on July 16, 2013.
- On February 3 you informed us that you booked an invalid return date and that you wanted it changed from July 16 to July 10.
- We cancelled your original itinerary for free and created a new itinerary with the July 16 return date per your request. We notified you in writing that your original itinerary was cancelled and that we needed your written authorization in order to process the new itinerary, since this required a new credit card charge. An email titled “Please reply: BTS Alternate Flight Itinerary” was duly emailed to you on February 3 at 10.35 am PST.
- We did not hear back from you until May 29 when you notified us by phone that you in fact needed the offered alternative flights. At that time the itinerary had long been cancelled by the airline due to lack of your necessary reply to the aforementioned email titled “Please reply: BTS Alternate Flight Itinerary”.
- We offered you a similar itinerary as the previously suggested alternative, however at a substantially higher fare, since the February special fare was no longer available. The new fare costs about $700 per person more that the originally purchased fare.
- We also worked with you to search for alternative travel dates for maximum savings, but unfortunately we could no longer match the originally purchased fare.

Based on the above facts we find that there was no significant wrongdoing on the side of Best Travel Store at any time. Our agents are instructed to act strictly in accordance with written customer authorizations when processing itinerary changes.

Your request for additional compensation, in excess of the already offered $350 cannot be granted. There is no legal or moral basis for such compensation since we acted in accordance with your written instructions when we cancelled your originally purchased itinerary and sent you the provisional offer for the alternate itinerary. We cannot be held responsible or financially liable for your failure to respond to the email titled “Please reply: BTS Alternate Flight Itinerary”, since we assumed that you had abandoned the offered reservation, as you had already abandoned the original booking.

We are happy to assist you with suggesting alternate travel dates, outside the summer peak season, when we may be able to find significantly lower fares for your trip. You also continue to have the option of cancelling your husband’s ticket at no cost to you, since we will pay the $350 cancellation penalty.

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★★★★★

“Good service, great prices”

Written on: 16/05/2014 by Emery297 (1 review written)

My husband & I fly to Israel several times a year & I check prices with many different companies as well as the airline websites before booking. Best Travel Store almost always has the lowest fares. Three years ago my mother passed away a few days before a ticketed flight. I contacted BTS and they were very sympathetic and managed to get our tickets returned and all of our money refunded. It's definitely a go-to site before booking a flight… Read Full Review

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★★★★★

“BEYOND FAST AND Respectful ”

Written on: 15/05/2014 by ypKoenig225 (1 review written)

Quick , efficient and on time- kind and generous and knowledgable Amazing !… Read Full Review

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★★★★★

“Promp and efficient”

Written on: 19/04/2014

We were impressed by the customer service and prompt email responses concerning our international travel. The prices were affordable. We will definately use them again… Read Full Review

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★★★★★

“BTS is great to work with”

Written on: 08/04/2014 by Fandanny (1 review written)

I ordered my plane tickets from them and they were very fast and efficient to get the job done. I got my electronic tickets in just a few mins and when I decided to change seats, they took care of that in less than 2 mins..I really like these people, they are very easy to work with..I will continue to use BTS in all my travel plans… Read Full Review

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★★★★☆

“Bt store good job keep it up”

Written on: 03/04/2014 by McGregor429 (1 review written)

I have been buying tickets for international trips from bt store for quite sometime now. The prices are relatively cheaper than other agents. InnItially I thought the verification was a waste of time but I later realized its for the good of their customers. I love bt store, the customer service agents are approachable and always ready to help. I have already and will continue to recommend bt store to all my friends and family. Bt store good job… Read Full Review

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★★★★★

“Best Deal”

Written on: 11/02/2014

Was easy to use and great deal. One of the layovers had very short time to board next fight (having 2 kids by myself) and BTS helped change flights to have enough time at no cost. Love love BTS… Read Full Review

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★★★★★

“Great Prices And A+ Service!”

Written on: 28/01/2014

We ordered international tickets from this company at a very competitive rate. The security this company use is great, because although they are verifying your account they are not treating you as if you are a fraudster. Very thorough but polite. We ordered the tickets and we got a wonderful rate for our multicity travel plans. This is a 3rd party travel agent, so the tickets are not issued immediately as they would if you book directly or with a major 3rd party travel site (travelocity, kayak… Read Full Review

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★★★★★

“THANKFUL”

Written on: 19/01/2014

Few days ago I received a voice message asking me to contact this company and to confirm my card information. I had no idea how they got my phone number and for sure I wasn't shopping around for any airline ticket. They left a phone number so I called them back and spoke with a guy who told me that they wanted to obtain my authorization for a payment of an airline ticket?! First I thought it was some sort of a scam but then I realized that someone was trying to use my card on their website. I… Read Full Review

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★★★★★

“Dependable, quick and simple.”

Written on: 15/01/2014 by iu77gu87 (1 review written)

I have used BTS for the last 6 years and have been very satisfied. Recently, I had to use Customer Service for the 1st time to get my seats confirmed whick somehow didn't happen when I booked my flight to Italy. I wanted to be sure to have an aisle seat as I didn't last time and had a claustrophic attack in those less and less roomy seats. BT-Store Customer Service did it within a few hours, got my aisle seats confirmed, no hassle, no cost. I will continue to use BT-Store for all my travel… Read Full Review

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★★★★☆

“Great customer service”

Written on: 15/11/2013

I have to say that even though at the end they had to change my itinerary, the customer service was really good and they explained my options very clearly. Good thing is that I was not charged which gave me peace of mind. They are very professional and I would recommend them to my friends. Thanks!… Read Full Review

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★★★★★

“Professonal, knowledgeable helpful”

Written on: 15/11/2013

Thank you for your most professional, knowledgeable, helpful and courteous service assisting me in planning a complicated trip to Thailand… Read Full Review

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★★★★★

“Fantastic site, great prices and easy to use!!”

Written on: 12/11/2013 by tlj3r1 (1 review written)

Found this site while searching for discounted airfares. I have to say their prices were substantially lower than any other site i looked on. Although there were a few email exchanges and at least one phone call due to my credit card needed to be verified, i still came out with a cheaper ticket and found their site to be very easy to use. The agent I spoke to on the phone was very polite and pleasant. I will recommend this site to my friends and to anyone who reads this review. Fantastic!!!… Read Full Review

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★☆☆☆☆

“TERRIBLE TERRIBLE COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 09/11/2013 by ABLA82 (1 review written)

I WAS ON THE PHONE WITH best travel to MAKE CHANGES TO My itinerary. Mistakenly I hit the cancel button instead of 'reschedule' so I lost the ticket. The customer service person, rude and judgmental, will not reschedule until I pay a $450 fine. The airline company charges $250 but couldn't help since I didn't buy directly from them. With this very bad experience I will no longer buy an air ticket from bt travel.com again! Bunch of scumbags!… Read Full Review

By Administrator

Written on: 13/11/2013

When you contacted our office to make changes to only one of the passengers in your booking, our agent provided you with the applicable airline penalty plus the fare difference due to your new dates of travel. You opted not to proceed with the change at that moment and advised that you will contact us once ready. When you called our office again on Saturday, November 9, 2013. Our agent advised you to send us an email requesting the cancellation of only one passenger from your booking, but, instead, you used the “Cancel Reservation” feature we provide online when a customer wants to cancel the entire reservation, including all passengers. You claimed that you were using a tablet and clicked on the feature by mistake. However, when this feature is selected, our system will generate the following message as a warning: You are about to cancel the entire reservation for all passengers and automatic penalties apply - this critical action cannot be undone under any circumstance. If you need to cancel specific passengers only, while preserving others, please contact our Customer Service. CLICK HERE to learn more about flight itinerary cancellation BEFORE you click the Cancel button. Remember to review fare rules on the bottom of this page. Therefore, even when you have clicked on it by mistake, you still had the chance to stop the cancellation at that moment.
Our agent advised you that since the airline had sold out all the seats on the applicable class of service in which you were booked on, we had to contact them to see if they could re-instate your cancelled reservation. The airline would, typically, charge the equivalent penalty for this service as they would for a change request to your dates of travel. According to the rules of your ticket; the fees were $300 plus our $100 service fee. On Monday November 11, 2013, our agent contacted the airline to see if you could be assisted by reinstating your reservation without having to pay any fees. The airline was willing to allow a one-time penalty waiver and reinstated your reservation without any fees. At 12:00Noon PST, we provided you with this information via e-mail. You, then, spoke with one of our managers at 3:30PM PST on the same day and, once again, were advised of the same information. We don’t see how you can imply that we are a “bunch of scumbags” and that your experience was “very bad” when we have assisted you in every possible way. As you have mentioned, the airline was willing to assist you with a fee of $250, and yet we were even able to have them waive all their fees for you in a timely manner.

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★★★★★

“Excellent CEO leadership, military friendly, great...”

Written on: 22/10/2013 by JHager78 (1 review written)

Originally, I booked travel to Europe for 1-30 October, 2013, but found that my wife could not travel due to her passport being on hold. There was much frustration as the tickets were non-refundable and I would not be able to travel again until I finished a year-long school with the US Army from 7 November, 2013 to 17 October, 2014. As of Friday, 18 October, 2013, I received a phone call from a Mr. Marko Cadez, CEO of Best Travel Store, Inc. Mr. Cadez informed me that he spoke with the CEO… Read Full Review

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★★★★☆

“SO HAPPY I FOUND THIS SITE!”

Written on: 19/10/2013 by 2MaravillasdelMundo (1 review written)

Best travel store is one of the best traveling sites I have ever visited, it is so complete. Other travel stores do not offer all the features that this site offers and when I was comparing the different sites, I realized that I had a lot more choices and better prices with best travel store than any other store. It was so easy for me to make my decision and reserve my airline tickets! I also called their customer service with a few questions and the person that helped me was so kind and… Read Full Review

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★☆☆☆☆

“USELESS! Hope they tank for the consumer's sake.”

Written on: 18/10/2013 by indiependantfilm (1 review written)

Where to begin... I had to rebook. After cancellation of a flight it costs $300 to rebook. If you don't rebook by the original flight departure you lose out on the entire fare. Insurance did not cover the reason I had to cancel. BTS doesn't mention this until after you cancel. They have some vague mention of it in their policies that ballparks the cost nowhere near $300. I was charged an additional $145 for fare difference of the rebooked flight yet the fare was the same as the last booking. So… Read Full Review

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★☆☆☆☆

“Worst Travel Store EVER !!!”

Written on: 29/09/2013 by Clarisa (1 review written)

Hi there, On saturday night I decided to try this new site "Best" Travel Store and give it a shot ... wrong idea! I bought the ticket and I am used to receive the confirmation in my email 5 to 15 minutes later but this time I received instead a message saying they would check my credit card and let me know if the ticket would be confirmed. I thought that process would take 24 hours (more than usual taking in consideration the technology in communications we have now a days). Almost 48 hours… Read Full Review

By Administrator

Written on: 16/10/2013

We regret that your case was not handled properly due to a combination of unusual circumstances as we explain below. We wish to offer you a $50 future credit to try us out and see why we have over 20% returning customer rate that is among the best in business.

Your payment was flagged for verification due to cardholder last name not matching that of the passenger. Our verification department called your bank immediately after we received your reservation but was receiving only automated responses in Spanish. This was late Friday PDT. Your payment was thus flagged for verification on Saturday when a Spanish speaking verifier was available. Unfortunately the original flight you booked was cancelled by Lan Airlines overnight since we did not issue your ticket due to the unverified payment. Having realized that the reservation was auto cancelled our agents searched for alternatives within the booked price range and found almost identical American Airlines flights for just $10 more, departing just a few minutes within the original Lan departures. You should have been offered an inconvenience discount, and not asked to pay the minimal difference in fare.

Regarding Orbitz, they do have a more liberal credit card payment verification policy, since they are able to absorb significantly more in fraudulent losses compared to us. This is due to their size. However, we typically outperform Orbitz on discount international fares by a wide margin. We offer better deals at the expense of more stringent payment verification. Something has to give, either you accept more risk by not verifying all credit card payments and pass this risk onto consumers via higher fares, or you apply more stringent verification, possibly causing customer inconvenience, especially in case of foreign issued cards.

Please accept our apology for this incident and use your order number O-2B102062 as reference for your $50 discount with your next purchase.

Thank you for your patience and understanding.

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★☆☆☆☆

“Un-trusted, unrelaiable and unprofessional company”

Written on: 27/09/2013 by Ahaviv (1 review written)

My worst experience in on-line travel booking. I booked tickets through this site. my bank account was charged and had to do phone verification with my bank. After 3 days of all that they've cancelled my tickets for some price error excuse. the funds were on hold (by the airline so I'm not sure what error) now I can't use the money to book a new flight, the prices went up and I lost all the money I spent on my connecting flights, hotels at the departure port and other arrangements. I had to… Read Full Review

By Administrator

Written on: 17/10/2013

At Best Travel Store, we have zero tolerance for suspicious credit card activity or invalid chargeback requests. Therefore, we do not proceed to ticket a flight reservation unless we have fully verified the payment details. The purpose of this verification policy is to keep our airfares low by ensuring that the purchases made on our website are valid and legitimate, and thus avoiding unnecessary loss. If we requested to have a phone verification with your bank, it is because your bank was only able to authenticate your payment information by having you on the call. Many banking institutions do not require this procedure and are able to verify the card holder’s information without having to contact him/her. If we were unable to reach you in a timely manner, this may have caused your booking to be cancelled or affected by a change in fare initiated by the airline prior to ticket issuance.
Protecting your credit card against unauthorized use is our top concern and for this reason we are implementing Verified by Visa, MasterCard and JCB payment authentication program. This mechanism requires you to enter a credit card password each time you shop online. This password is known only by the cardholder and the card issuing bank, it is entered into a special online credit card payment authentication form that is provided by your card issuing bank in which is displayed on our website at the time of your purchase. If the password you entered is correct, your bank will reply back to us with a payment authorization response. If the password is invalid, your bank will advise us that your card cannot be accepted for payment.
The Payment Authentication password is similar to that of your ATM card’s pin code, which is required each time you withdraw cash from the automated teller machine. The pin ensures that only the authorized person has access to your money, and no one else.

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