Martin & Co Reviews - www.martinco.com

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Latest Reviews

★☆☆☆☆

“We went to view a property and THOUGHT we had paid...”

Written on: 26/07/2015 by Fernando1970 (1 review written)

We went to view a property and THOUGHT we had paid £400 agency fee. When viewing my bank account that day I found that Martin and co had taken £800 from our account. We then contacted the agent that we were dealing to explain that they have taken the payment twice. The agent said that they only took one payment, however they will contact us the following day to see if the extra money had been refunded.... We have been contacting Martin and co all week for 5 days and the the agents collegues… Read Full Review

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★☆☆☆☆

“A terrible experience:not to be trusted”

Written on: 25/07/2015 by itHill144 (1 review written)

As a tenant, I had a very bad experience. From the first day we meet only lies. Starting from the cleaning to the bills and the Council tax nothing was done properly. I'd never recommend them not even to my enemies. The support is terrible and they do not have a minimum idea of what customer care is. Derby branch is probably the worst in the UK. … Read Full Review

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★☆☆☆☆

“Never Ever Martin & Co.”

Written on: 22/07/2015 by Miller289 (1 review written)

Went into their office to arrange view for a property, when I mentioned that my company will pay for the rent, they said it's against the law to run business from the rental property. I asked: what law is actually say that? The answer was: OUR RENTAL AGREEMENT. I asked to see their rental agreement, they denied. Instead they asked me to leave by shouting: get out, don't waste our time!… Read Full Review

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★☆☆☆☆

“Rude, dismissive, expensive”

Written on: 21/07/2015 by foxlashes (1 review written)

The rudeness I've experienced from the Martin & Co staff is shocking and disgusting. Both Reading and Witney branches have been extremely unprofessional and discriminatory. Do not use them despite their massive advertising budget and outlandish claims of being number one. There are so many better agencies employing friendly people who know how to do their jobs… Read Full Review

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★☆☆☆☆

“A nightmare of an agency”

Written on: 20/07/2015 by Hope86 (1 review written)

I will always regret the day I walked into Martin and co Wolverhampton after I had seen an Internet advert of a flat I wanted. I changed my mind about the flat because I didn't want to share. In less than 24 hours I told them that I was no longer interested in the flat and would like my money back. This was in April but no one has bothered to contact me about my refund. I have been emailing and going to their offices but am always told the same thing that they director can't be contacted by… Read Full Review

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★☆☆☆☆

“Awful company, wouldn't advise any students to use...”

Written on: 10/07/2015 by charnax (1 review written)

Awful company, wouldn't advise any students to use them. Didn't tell us the correct information when viewing the house and due to this we no longer have anywhere to live for September. When showing people around the house they should tell you everything you need to pay etc not expecting that we should already know and then when you call the office the advisor we spoke to (the same person who showed us the house) acted like we should have already knew when she clearly didn't tell us. once again… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 10/07/2015 by McHughwk461 (1 review written)

We traveled 220 miles and I took a day off work to view a flat in Salford. 2 minutes before the appointment, they could not find the keys. Asked them to re-arrange for the next day and call me back. I did not receive a call so I called them only to be told that all bookings for the day were full. This agent is useless. I have previously used another branch to manage a rental that I own. I sacked them after 6 months as they were taking their cut of the rent but not doing anything regarding… Read Full Review

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★☆☆☆☆

“Paid all admin fees and they just kept asking for more...”

Written on: 07/07/2015 by Louisehambleton (1 review written)

paid admin fees on the property they phoned back a couple days later they needed 35 per guarantor x2 apparently then the house was ares for lease so paid all together £300 thinking we had got property only to be not called back so we rang back and they told we hadn't got the house very bad company think they were taking fees from other people at same time… Read Full Review

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★☆☆☆☆

“Timewasters”

Written on: 02/07/2015 by Jacobx1970 (1 review written)

Set up several appointments to view letting properties, booked time of work and hours before they contacted to cancel... Total time wasters… Read Full Review

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★☆☆☆☆

“DISGUSTING”

Written on: 30/06/2015 by Carver440 (1 review written)

NANTWICH AND CREWE MARTIN AND CO HAVE DISGUSTING MANAGERS WHO HAVE TRIED TO ADD THINGS TO OUR CONTRACT, LIE, BE NOT HELPFUL AND ARE THE BIGGEST BUNCH OF UNPROFESSIONALS I HAVE EVER DEALT WITH. DO NOT RENT A HOUSE VIA THESE CONS… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 28/06/2015 by IsabellFanning52 (1 review written)

Been renting a flat for over 6 months and because of there 75 pound rip off fee every 6 months which I don't see why they should get the money I'm being evicted after spending money on the property !! Plus they have told my landlord I'm in arreas do not do business with these people… Read Full Review

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★☆☆☆☆

“Poor property maintenance”

Written on: 18/06/2015

Very poor property maintenance. The flat I rent has been ridden with damp for a fairly long time now. I have two children. One is newborn. He developed a terrible cough. And gave him very unsettled nights. When told about the damp. No one cared or bothered to do anything. Even after being chased a few times they still never acted. The manager came to look at the damp and agreed it was unacceptable. He agreed to enforce work to be done. Fast forward a few weeks I received a snotty letter from… Read Full Review

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★☆☆☆☆

“Landlord's side”

Written on: 16/06/2015 by ChelseaSoto231 (1 review written)

Save yourself a lot of heartache and stress and avoid this company like the plague. Unprofessional, communication between clients poor and misinformed on maintenance matters. overcharged for jobs done to my property, which they deamed fit to rent after initial inspection, then pandered to trivial requests of tenants and on more than one occasion, going ahead and having their maintenance team fix things without consulting me first...against the terms in their contract! Tenants not vetted… Read Full Review

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★★★★☆

“Good experience with Norwich Office”

Written on: 13/06/2015 by andreu (1 review written)

I can only thank the Norwich Office for their help and support in finding us a place to rent. Customer care from the person I dealt with excellent. I would recommend the Norwich Office… Read Full Review

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★☆☆☆☆

“If i could give 0 star i would for this ridiculous agent”

Written on: 10/06/2015 by 1990Galloway (1 review written)

Have been a tenant under Martin and Co, this letting agent has almost no communication with their customer, and when they do communicate with you they are rude and often blame you for the situation. When i first move in to the flat, a few essential equipments was not working including the oven and also the door lock of the balcony, we try to get in contact with martin and co and after many unreturn emails and phone call throughout two months, we still get nobody coming in to sort things out… Read Full Review

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★☆☆☆☆

“Worst letting agent - stay away”

Written on: 08/06/2015 by Cardenasul1980 (1 review written)

I would strongly advice against anyone considering to use Martin and Co. The company is highly unprofessional, and completely unresponsive to any form of communication. I have several major issues with my property, which I have attempted to contact the company about over the last three months - by phone, mail and emails - yet I I have not had a single response. The only form of communication I have received from Martin and Co is an email to say that my rent will increase. My advice to… Read Full Review

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★☆☆☆☆

“Dreadful Customer service”

Written on: 01/06/2015 by KeaganMcGregor41 (1 review written)

We were the first couple at the first viewing of a new flat in Birmingham. Straight away we rang and said we wanted this flat and that we could put the deposit down straight away. They said they had to take the offer to the owner and that we would hear back in a few hours. I rang them today, not only did they not have the decency to ring, they also had no record of the offer and the flat has gone to somebody else. They turned up 20 minutes late to the viewing, had no keys for the property. Very… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 30/05/2015 by Tinawil64 (1 review written)

Went to view a property in Aberdeen listed by Martin and Co and was shown round by a nice girl. Half way through our viewing another couple arrived to view. I told the girl we would like the property and she advised us to talk to the office. I phoned them immediately to be told I needed to go into the office and put down a deposit. I explained that we defiantly would take the property and would head straight in. We battled rush hour traffic on a Friday evening only to find when we got there… Read Full Review

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★☆☆☆☆

“AVOID THEM - Awful and liars”

Written on: 20/05/2015 by sbFaulkner102 (1 review written)

5 weeks and 2 days have passed and we still do not have a working washing machine. Constant lies, and absolutely disgusting customer service. They do not care and they do not help. Even after we had a flood in our flat 2 weeks after that and NOTHING was done. 2 emails to the CEO and he doesn't even reply! I can't express how much I urge you to stay away from them!… Read Full Review

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★☆☆☆☆

“Do not trust”

Written on: 01/05/2015 by knBradley479 (1 review written)

As resident in Cambridge in a block of flat I made twice a complain related to a tenant from Martin & Co in Cambridge .The tenant still harassing me and the agency is not taking seriously. Frankly I do not understand this kind of behavior against the resident and for what?… Read Full Review

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