Martin & Co Reviews - www.martinco.com

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Latest Reviews

★☆☆☆☆

“Exploitive and rude, awful letting experience (worcester)”

Written on: 08/02/2016 by 481McKnight (1 review written)

My partner and I rented our first property together with Martin and Co in October of 2014. From our very first experience they were less than helpful; the estate agent to show us around didn't introduce himself, and just stood in the door way- despite this the property suited us size and location wise so we went with it. Prior to moving in we were informed "the washing machine door has broken so you will need to pay for it to be fixed or remove it" a washing machine we had never used! After… Read Full Review

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★☆☆☆☆

“Disgusting, exploitive and unbelievable.”

Written on: 29/01/2016 by DaveJC16 (1 review written)

Rented from Martin and Co Cardiff. Never answer their phones, no help whatsoever. Ove £200 agency fees, and for what? Only interested in one thing and we all know what that is. Inform us the day before we move in that the furnished flat we have agreed to rent is now missing half the furniture (sofa and mattress). Given two options: Move in and buy our own, or wait two weeks (we moved in just before Xmas) while they source more - no choice but to move as we had already cancelled previous… Read Full Review

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★☆☆☆☆

“Avoid them at all cost ”

Written on: 26/01/2016 by Emilyy72 (1 review written)

Rented a property with Martin and co in Derby as they were quick and efficient and finding me somewhere. Once I moved in I realised what a mistake I made . They turn up at your house without notice , the customer service is absolutely poor and they are always rude. I have many things in the house break and when I've reported it , it will takes months on end of me hassling them before anything gets done , if it ever gets done ! Many jobs have been on the to do list for them for over a year !… Read Full Review

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★☆☆☆☆

“Doncaster office a complete shambles / staff are...”

Written on: 25/01/2016 by LarissaGriffin (1 review written)

I would definitely not suggest any of my family or friends to get involved in renting a property from these clowns. Basic requests for repairs inside property get ignored . I had reported the same problem for a year and nothing has still been done. E-mails after E-mail in which no response is received and im currently setting the ball rolling to take these incompetent individuals to court.They are happy to take your rent each month but when it comes to maintenance they do not want to… Read Full Review

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★☆☆☆☆

“they dont check houses properly before they let ”

Written on: 09/01/2016 by Haylie1961 (1 review written)

I have been here four months even though so far every repair has been done iam sick of this house one problem after another definitely won't be renting off them again Iam moving as soon as I can iam so fed up… Read Full Review

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★☆☆☆☆

“An absolute miracle that this is a profitable business. ”

Written on: 05/01/2016 by Jessica12345 (1 review written)

Martin and Co are a disgrace of a letting agent - avoid at all costs. 5 years of renting in Manchester city centre with no problems at all until the misfortune of dealing with Martin and Co. The team are impossible to deal with (and I work in Comms...). All of the employees I’ve dealt with at the agency lack common sense and have no customer service skills whatsoever. I have been lied to by members of the team on several occasions, and upon pointing out discrepancies in what I’ve been… Read Full Review

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★☆☆☆☆

“Avoid at all cost : Appalling Letting Co.”

Written on: 02/01/2016

Martin & Co. Agency to avoid This agency appeared to be helpful and pleasant when we first viewed our property with their staff, soon it became clear that this was all a facade as we neared the move in date. Their perspective towards the client changes the moment you hand in your deposit to secure the property. Please save yourself by never using this agent. After initial viewing of the property in south Wimbledon we decided to put down an offer only if few things were taken care of by 20th… Read Full Review

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★☆☆☆☆

“Very unprofessional bunch of money scrapers.”

Written on: 29/12/2015 by 165Kilgore (1 review written)

We did rent through them an old shabby house, literally broken from top to bottom. The heater wasn't working for a week and apparently no hot water or heating.. I said I will complain, door handles, drawers broken, when I did report no response. Above all they put our lives in danger by letting us use the hob which had a missing ring , we did report this in many emails, unrecorded calls.. Many times.. But end of our tenancy reminded them to fix finally in order to re rent it.. The gas… Read Full Review

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★☆☆☆☆

“MARTINS CROYDON COMMISSION DRIVEN LIARS!”

Written on: 10/12/2015 by JimmyDay (1 review written)

I have been using Martins Croydon as a letting agent for several years. Initially they were okay and fairly efficient. But in the last 18 months they have gone from bad to worse. The staff lie, don't reply to emails, come back to you weeks later!regarding issues already sorted! When complaining to one of the partners and dealing with them only, as a last resort, eventually you things get done, but never with an apology for their staffs incompetence, quite incredible their bad manners… Read Full Review

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★☆☆☆☆

“Steer clear, they are money grabbing liars!”

Written on: 07/12/2015 by Chrisb72 (1 review written)

Renting a property through Martin & Co seemed okay at first, do not let this deceive you into thinking they are a good company. After leaving the tenancy, they charged us through the roof for things such as cleaning which were not even conducted, and damages which did not happen. Six months after leaving the house, I am still fighting to the hilt, with photographic evidence to back me up, but they are not budging and they turn a blind eye whenever I call them out on their lying and bad… Read Full Review

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★☆☆☆☆

“Pointless, lying, chain yankers”

Written on: 10/11/2015 by gajama (1 review written)

So my wife and I saw a property to rent with Martin and Co. My wife phoned to arrange a viewing provisionally on a Saturday - they would get back to us when they'd checked with the tenants. They didn't. Ok. Try again. This time we're told we can't go and see until after the tenants have moved. Fine. We arrange a new viewing for after the date they tell us the tenants are moving out. Two days before the viewing my wife gets a text saying that they've had to cancel as we can't view before the… Read Full Review

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★☆☆☆☆

“Worst Letting agents ever”

Written on: 07/11/2015 by Bruce29 (1 review written)

Review for Martin and Co. Basingstoke branch only. All what Martin and Co. are about to extort money from the tenants. They have got policies in place where they do not give any or no consideration during the renewal of contract. Any maintenance work within the property has not been taken care of. In the year and nine months of stay with them they were not even able to get the flat intercom system working. It has taken them more than two months to release the deposit money. Please stay… Read Full Review

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★☆☆☆☆

“Newark Office Are Parasites”

Written on: 21/10/2015 by McDaniel351 (1 review written)

Chase for debts you don't owe, arrogant, imcompetent, worst letting agent i have ever used, complete joke… Read Full Review

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★☆☆☆☆

“UNPROFESSIONAL - martin&co COVENTRY!!”

Written on: 19/10/2015 by jcas (1 review written)

There was no 'key elements I liked' just EXTREMELY unprofessional!!!! took ages to reference (2weeks), staff was rude and kept unnecessarily contacting guarantors. Asks for too much personal details for tenants and guarantors. Contacted guarantors employers without being informed. Gave attitude in a very unprofessional manner over the phone and in emails. I would not recommend using this agency at all! If I had the option to rate it with no stars I would… Read Full Review

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Martincocoventry's Response to jcas's Review

Written on: 29/10/2015

Our referencing is out sourced by a third party company. All applicants are informed of what is expected from them and their guarantors if applicable upon applying for the property.

Once the guarantors complete the application sent directly to them from the referencing company, the information provided is used to obtain the relevant references required to qualify the guarantor.

Guarantors are asked to provide details of their employer and contact details in order for the reference to be processed.

As I am sure you can appreciate, it is essential that the affordability of the guarantor is checked and passed as the role of a guarantor is a "fall back" option for a tenant who has little or no income and a security measure for the landlord should the rental account fall into arrears.

If a guarantor's affordability is not checked, it could be possible that they do not earn enough to be a guarantor, therefore voiding both the tenant and their position as guarantor.

I apologise if you feel this was invasion of privacy however the procedures and policies are put in place to give the tenant the best chance of passing the referencing and the landlord security for his/her property/investment.

I will assure you that most large professional agencies will complete the same referencing processes as ourselves.

I hope this clarifies your frustration.

Kind regards,

Martin & Co

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★★★★☆

“Managing Agent for Landlord”

Written on: 15/10/2015 by wkMacKinnon123 (1 review written)

We have used Martins for several years as our letting agent and found them helpful and responsive to our needs. They usually manage tenant changeovers efficiently and provide a helpful source of advice and information when small problems arise. … Read Full Review

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★☆☆☆☆

“stay away! Paisley area!”

Written on: 08/10/2015 by Alicia.x (1 review written)

Avoid this place at all costs! The property we moved into was lovely although Martin&Co are a complete joke! We payed our rent in full every month when it was supposed to be payed and where good tenants. They promised to repair the back door which never happened also promised to clean round the side of the premises which also never happened. The real problems started after we moved out when it came time to get our deposit back. We did break the kettle which would obviously need replaced and I… Read Full Review

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★☆☆☆☆

“Hostile service, lousy attitude.”

Written on: 02/10/2015 by Aliviau372 (1 review written)

Awful experience. Rental agreement ridiculous and intrusive and - must wear slippers, no parties, no guests. Inspections would be carried out every 4 months. Fixes would not be carried out. Finally got out of the tenancy, Martin and Co. made an unsubstantiated claim on the deposit GBP 430 for a plumbing leak fix. Deposit not returned… Read Full Review

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★☆☆☆☆

“terrible tenancy experience”

Written on: 02/10/2015 by Sharond255 (1 review written)

I was dealing with the Martin and Co in Shawlands area, Kilmarnock Road. The member of staff with whom I was dealing was named Pauline. I have done 2 different with her and the experience in both the viewings were more miserable than the earlier one. Some of the points that I would like to point out are 1) It felt as if this person was doing a favour on me by letting me see the property. This was very much evident in the both the meets. 2)Absolutely not suitable for a front end customer facing… Read Full Review

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★☆☆☆☆

“Terrible stay away from this bunch of thugs”

Written on: 01/10/2015 by McDonaldhf463 (1 review written)

I had rented an apartment for 10 months. At the beginning while I entered the property was not professionally cleaned and there were spots everywhere. While I went out, I did a professional cleaning and in the inventory check out report it was mentioned that the property is in a better condition. But due to trivial issues here and there they asked for 90 pounds initially. Since I had a relocatioon agent fighting for me I ultimately paid 20 pound. Beaware of South Ruislip Martin and Co and it's… Read Full Review

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★★★★★

“Ashford (Kent) Branch ”

Written on: 19/09/2015 by csgohan4 (7 reviews written)

Have had rubbish EA before, foxton's Yourmove e.t.c, these ones were much different. Transparent fees for tenants for check in and check out. Their inventory was quite meticulous in order to avoid any disputes. Had no issues with them, especially with ending tenancy 2 months earlier. Their fees were not made up on the spot and were the same when I asked on signing the tenancy. Wasn't charged an arm and a leg for checking out or damage caused to property from wear and tear. Their staff were… Read Full Review

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