Martin & Co Reviews - www.martinco.com

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Latest Reviews

★☆☆☆☆

“worst agency ever”

Written on: 26/08/2015

rented first time with Martin and Co (Ashford,Kent) every time when we had a problem with the property we have to wait quite long time and eventually when they send someone, work done is so poor that a child could do better job. So most of the times we had to fix the problem by our own, as it is quicker. Absolutely not happy, and would never use them again… Read Full Review

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★☆☆☆☆

“48 Empress Court Oxford ”

Written on: 20/08/2015 by Christopherser (1 review written)

I have sent more than 30 emails to Martin & Co (Oxford) leasing co to address the failure of floor heating for 48 Empress Court, Woodins Way. Ox1 1HF. I received no actions and no replies. I walked to see them more than 6 times. From 29 Jan 2015 to 1 June 2015, we reported the failure of essential service of the floor heating on 29 Jan to 15 April 2015. My son suffered in cold winter for more than 3 months. The room temperature was continuously below -2 to 2 degree in month of Jan/ Feb 2015… Read Full Review

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★☆☆☆☆

“words not ”

Written on: 12/08/2015 by Frankie101 (1 review written)

emember not to include your name or names of staff members. Go in to plenty of detail, talk about the key elements you like, was there anything you particularly didn't like about it? (50 characters minimum)… Read Full Review

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★★★★★

“What you would expect”

Written on: 07/08/2015 by KamilaBoyd (1 review written)

Responded to problems quickly and always available to sort out those little things that can cause big problems (moving in, deposits, inventory, etc)… Read Full Review

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★☆☆☆☆

“Moved in beginning of July, paid first month rent in...”

Written on: 04/08/2015

Moved in beginning of July, paid first month rent in advance and was given standing order form which clearly starts from 28th August. However on the 4th August I received an email from the senior property manager at the Winchester branch that my rent was late! When I said I thought the form started late August, but if I'm wrong I'd be happy to pay by transfer that day, I got a blunt "No it's due on the first of every month" and that was it. Sent a picture of the form which says 28th August and… Read Full Review

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★☆☆☆☆

“Shocking service and robbing deposits”

Written on: 30/07/2015 by NicholasFagan (1 review written)

I noted lots of issues down when i moved in to my property with Martin and co one of which was a dirty cooker. i noted it in my inventory and had it copied in the office. I've just now left and although i did this i was still charged a cleaning fee of £40 for it. When i refused to pay it this was the response i was given "Sorry you feel this is not your responsibility, however, the full oven cleaning is your remit following your tenancy over 12 month use of your use on it, unless you can… Read Full Review

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★☆☆☆☆

“We went to view a property and THOUGHT we had paid...”

Written on: 26/07/2015 by Fernando1970 (1 review written)

We went to view a property and THOUGHT we had paid £400 agency fee. When viewing my bank account that day I found that Martin and co had taken £800 from our account. We then contacted the agent that we were dealing to explain that they have taken the payment twice. The agent said that they only took one payment, however they will contact us the following day to see if the extra money had been refunded.... We have been contacting Martin and co all week for 5 days and the the agents collegues… Read Full Review

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★☆☆☆☆

“A terrible experience:not to be trusted”

Written on: 25/07/2015 by itHill144 (1 review written)

As a tenant, I had a very bad experience. From the first day we meet only lies. Starting from the cleaning to the bills and the Council tax nothing was done properly. I'd never recommend them not even to my enemies. The support is terrible and they do not have a minimum idea of what customer care is. Derby branch is probably the worst in the UK. … Read Full Review

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★☆☆☆☆

“Never Ever Martin & Co.”

Written on: 22/07/2015 by Miller289 (1 review written)

Went into their office to arrange view for a property, when I mentioned that my company will pay for the rent, they said it's against the law to run business from the rental property. I asked: what law is actually say that? The answer was: OUR RENTAL AGREEMENT. I asked to see their rental agreement, they denied. Instead they asked me to leave by shouting: get out, don't waste our time!… Read Full Review

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★☆☆☆☆

“Rude, dismissive, expensive”

Written on: 21/07/2015 by foxlashes (1 review written)

The rudeness I've experienced from the Martin & Co staff is shocking and disgusting. Both Reading and Witney branches have been extremely unprofessional and discriminatory. Do not use them despite their massive advertising budget and outlandish claims of being number one. There are so many better agencies employing friendly people who know how to do their jobs… Read Full Review

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★☆☆☆☆

“A nightmare of an agency”

Written on: 20/07/2015 by Hope86 (1 review written)

I will always regret the day I walked into Martin and co Wolverhampton after I had seen an Internet advert of a flat I wanted. I changed my mind about the flat because I didn't want to share. In less than 24 hours I told them that I was no longer interested in the flat and would like my money back. This was in April but no one has bothered to contact me about my refund. I have been emailing and going to their offices but am always told the same thing that they director can't be contacted by… Read Full Review

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★☆☆☆☆

“Awful company, wouldn't advise any students to use...”

Written on: 10/07/2015 by charnax (1 review written)

Awful company, wouldn't advise any students to use them. Didn't tell us the correct information when viewing the house and due to this we no longer have anywhere to live for September. When showing people around the house they should tell you everything you need to pay etc not expecting that we should already know and then when you call the office the advisor we spoke to (the same person who showed us the house) acted like we should have already knew when she clearly didn't tell us. once again… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 10/07/2015 by McHughwk461 (1 review written)

We traveled 220 miles and I took a day off work to view a flat in Salford. 2 minutes before the appointment, they could not find the keys. Asked them to re-arrange for the next day and call me back. I did not receive a call so I called them only to be told that all bookings for the day were full. This agent is useless. I have previously used another branch to manage a rental that I own. I sacked them after 6 months as they were taking their cut of the rent but not doing anything regarding… Read Full Review

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★☆☆☆☆

“Paid all admin fees and they just kept asking for more...”

Written on: 07/07/2015 by Louisehambleton (1 review written)

paid admin fees on the property they phoned back a couple days later they needed 35 per guarantor x2 apparently then the house was ares for lease so paid all together £300 thinking we had got property only to be not called back so we rang back and they told we hadn't got the house very bad company think they were taking fees from other people at same time… Read Full Review

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★☆☆☆☆

“Timewasters”

Written on: 02/07/2015 by Jacobx1970 (1 review written)

Set up several appointments to view letting properties, booked time of work and hours before they contacted to cancel... Total time wasters… Read Full Review

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★☆☆☆☆

“DISGUSTING”

Written on: 30/06/2015 by Carver440 (1 review written)

NANTWICH AND CREWE MARTIN AND CO HAVE DISGUSTING MANAGERS WHO HAVE TRIED TO ADD THINGS TO OUR CONTRACT, LIE, BE NOT HELPFUL AND ARE THE BIGGEST BUNCH OF UNPROFESSIONALS I HAVE EVER DEALT WITH. DO NOT RENT A HOUSE VIA THESE CONS… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 28/06/2015 by IsabellFanning52 (1 review written)

Been renting a flat for over 6 months and because of there 75 pound rip off fee every 6 months which I don't see why they should get the money I'm being evicted after spending money on the property !! Plus they have told my landlord I'm in arreas do not do business with these people… Read Full Review

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★☆☆☆☆

“Poor property maintenance”

Written on: 18/06/2015

Very poor property maintenance. The flat I rent has been ridden with damp for a fairly long time now. I have two children. One is newborn. He developed a terrible cough. And gave him very unsettled nights. When told about the damp. No one cared or bothered to do anything. Even after being chased a few times they still never acted. The manager came to look at the damp and agreed it was unacceptable. He agreed to enforce work to be done. Fast forward a few weeks I received a snotty letter from… Read Full Review

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★☆☆☆☆

“Landlord's side”

Written on: 16/06/2015 by ChelseaSoto231 (1 review written)

Save yourself a lot of heartache and stress and avoid this company like the plague. Unprofessional, communication between clients poor and misinformed on maintenance matters. overcharged for jobs done to my property, which they deamed fit to rent after initial inspection, then pandered to trivial requests of tenants and on more than one occasion, going ahead and having their maintenance team fix things without consulting me first...against the terms in their contract! Tenants not vetted… Read Full Review

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★★★★☆

“Good experience with Norwich Office”

Written on: 13/06/2015 by andreu (1 review written)

I can only thank the Norwich Office for their help and support in finding us a place to rent. Customer care from the person I dealt with excellent. I would recommend the Norwich Office… Read Full Review

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