Martin & Co - www.martinco.com Reviews
Latest Reviews
★☆☆☆☆
“swindon 108 comercial road”
Written on: 17/05/2013 by mark711 (1 review written)
Stay away from this company especially the person who runs the Swindon franchise yes you heard it right martin & co are all franchised out with no complaints procedure. He is a man with no integrity and took our money let me elaborate we rented our house out through this man he let the tenants completely distroy our property with no checks or balances in place, we took him to court to get our money back and what he did next i could not believe he strung us along for six months saying we... (read more)
★☆☆☆☆
“DO NOT TRUST THEM”
Written on: 17/05/2013
All happy and friendly when getting you into the house, when leaving lots of hidden charges, firstly it was £25 for them to provide the next property with a reference, then it magically jumped to £30. Doubt we will get our deposit back. They also bring people to look around the house when you haven't agreed its a convenient time and let themselves in whilst we were upstairs working from home. Absolute JOKE! (read more)
★☆☆☆☆
“Haywards Heath”
Written on: 16/05/2013 by westsussex1968
1 word Thiefs, I have been a good tenant always paid on time for 5 years, kept myself to myself, there was a strange smell in the bathroom faulty plumbing, the day I moved out they sent a plumber round, the upstairs flat's toilet leaking into the u bend in my bath, a small hairline cut on the hob, the boiler did not work correctly it needed replacing, however it never got done as they just said the landlord wont pay for a new one, well my electricity a quarter was £500. Finally moved out... (read more)
★☆☆☆☆
“Dreadful service, questionable behavior regards despoit”
Written on: 13/05/2013
So where do I start with my 'review' of Martin & Co Basingstoke? Well, the best way to sum up my experience over the year I was at the property would be to say that I'd rather live on the streets than ever have to rent another property from them. The issues during my '12 months of hell' with them are far too numerous to mention, but here are some highlights for you… - 5 weeks (yes, 5 long weeks) to fix a broken washing machine - 7 days to fix a broken boiler in the middle of winter... (read more)
★☆☆☆☆
“Terrible lazy estate agent”
Written on: 09/05/2013
Martin and co is the laziest estate agent I have come across. They are difficult to get in touch with, and it takes at least a week, if at all, before you receive a respond to any problems or queries you have about your property. I have had major problems with my property, including a major leak, but nothing has been done to rectify any problems, and nobody has even been to look at the problems. There was damaged furniture I the flat when I moved in (the flat is a furnished), but as this had... (read more)
★☆☆☆☆
“Martin and Co Chelsea stole my deposit”
Written on: 08/05/2013
Landlord agreed to return my deposit in Full but Martin and Co Chelsea won't return because of a dispute with the landlord. Martin and Co Chelsea (read more)
★☆☆☆☆
“Landlords and tenants should avoid.”
Written on: 28/04/2013
The Wolverhampton branch/franchise of Martin & Co will charge the landlord and tenant for services not asked for. They will also lie to the tenant to get more money from them and pretend that they are doing it on your behalf and will conveniently blame missing correspondence on new staff members. They will get tenants quickly for your empty property, but be prepared for greed and deception. (read more)
★☆☆☆☆
“Terrible service at Slough branch”
Written on: 27/04/2013
The service I received from this branch was appalling. The staff member I dealt with was rude and patronising. He also lied about getting legal advice on deposit disputes. He was not interested in being fair to both parties and only cared about helping the landlady. During my dispute over the deposit, he accused me of being unfair before knowing all the facts, which I thought was very unprofessional. (read more)
★☆☆☆☆
“AVOID ROBBERS CONS NANTWICH UNJUST DEPOSIT DEDUCTIONS”
Written on: 26/04/2013 by littlemissj (1 review written)
I dont even know where to start with them... I informed them I wouldnt be renewing at the end of my contract in may as I am moving in with my partner, the day after informing them (may) they had already arranged a viewing for the property and rang me later on to inform me the guy wanted it and asked would I leave the property sooner (22nd april) as he wanted the property sooner and I agreed as I was keen to move in with my partner asap. I was however informed that I would have to pay rent... (read more)
★☆☆☆☆
“Parkstone office rude!”
Written on: 13/04/2013 by JohnO67
Went to view an apartment at allotted time. Waited outside in a supermarket cap park as requested for the agent, it was raining and cold. I called after 10 mins of the due appointment to be told the agent was in traffic and would be there shortly. 20 mins later no agent.. now freezing ... called again.. very rude to me.. told me that the agent was already there showing people the apartment. The rude woman on the end of the phone said .. so what! I was dumbfounded. Called once more upon... (read more)
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Showing 1 - 10 of 155 Reviews
★☆☆☆☆
“Rude and unhelpful”
Written on: 09/04/2013
The staff are rude and unhelpful when it comes to dealing with emergency problems in rental problems. They don't keep you informed and if you phone to find out what's happening they are just rude and tell you that they are trying to sort out the situation, when actually nothing is being sorted out at all. Not a company I would recommend to renters or buyers! (read more)
★☆☆☆☆
“Martin & co WIDNES!!”
Written on: 02/04/2013
THINKING OF RENTING WITH THIS COMPANY?? READ THIS FIRST!!!!My experience with the named above letting agent (Widnes) over the past 2 years have been an absolute nightmare to say the least!! My partner and i rented a beautiful apartment from them, when we moved in all seemed great, however we noticed the underfloor heating system we had was not working, we raised the issue via telephone relentlessly to no avail. In the mean time our energy bills were sky rocketing. my partner and i were left... (read more)
★☆☆☆☆
“Disgusting Company !!! u wnt believe it.”
Written on: 01/04/2013
I opened my new front door to find blood stained bed broken furniture and freezer, a complete mess from grime on shower head to used cotten buds in kitchen cupboard. Paid deposit and rent up front when i collected keys i wouldnt move in until it all sorted, they refuse to give my £125 rent for that week back even though they admitted to landlord they didnt do any checks before giving me keys. then they mysteriously forgot my leaving date,even though i had spoken to their staff on EVERY... (read more)
★☆☆☆☆
“EXAMPLE : We paid £2353.00 deposit....landlord of the...”
Written on: 31/03/2013 by NeveragainMARTINandcoTRURO (1 review written)
EXAMPLE : We paid £2353.00 deposit....landlord of the property near Blisland (Best Penquite ) (avoid at all costs as its a mould hole ) has in the past a habit of trying to get Martin and co to give them the deposit so will make up things wrong just to use your money to make improvements Upon departure after arguing that we do not owe £260 for oil ,Martin and co emailed us to say that the landlord has agreed to release £2800 (our deposit was £2353) and hold back £260 for oil!!!!! With... (read more)
★☆☆☆☆
“Unbelievably bad practice!--basingstoke branch”
Written on: 30/03/2013
I am double unfortunate as both landlord and tenant of Martin and Co Basingstoke branch, the one on London Road in town Center. Both experiences are like nightmares...one of the lady there first made my tenants feel mistreated by her 'business' attitude, and as a result I stopped getting rent. After a lot of efforts, I am still yet to get one month's rent. Then they wanted to charge me 420 pounds to renew my tenancy because I asked them to hold it for a week. Apparently they said they rented... (read more)
★☆☆☆☆
“Tricky and lazy agent!!! AVOID!!! Sheffield Branch”
Written on: 25/03/2013 by terry_leekc (1 review written)
Terrible agent. Did not deal with issue within time frame, phone conversation promised it will be fixed and email response always 2 - 3 days late. Few trips to their office still issue not resolved. Wasted my time and fuel to travel there and nothing get done. Martin & Co Sheffield Branch avoid. (read more)
★☆☆☆☆
“Terrible”
Written on: 23/03/2013
They are terrible, realy. You have no rights and they keep all the money. Even the refund of sec.deposit is done to leave you minimum money. Avoid!!! (read more)
★☆☆☆☆
“Dirty shameful ”
Written on: 12/03/2013
I love how they made up various things in the house that needec leaning. Appliances that didnt even exist in the house. FOr shame on you Martin & Co, Then having the gall to charge us for cleaning them..... Very bad company. Very slow to fix problems, you end up paying for it yourself in the end becvause then you have a safe house to live in. No communication, very eager to inspect the house when you were not present and snoop. (read more)
★☆☆☆☆
“unjustied £1200 not returned”
Written on: 06/03/2013 by Julie177
Martin and co WOLVERHAMPTON office. took £1200 off my 19 yr old for credit check fees, advance rent and holding deposit, the tenancy failed to go through as my son took more than 7 days to get a reference. I have now been informed that they will NOT be returning any of the money paid, I have spent hours on the telephone trying to contact a director, whom i am told never goes into the office but has the over-all say on there code of practice. I would warn anyone dealing with WOLVERHAMPTON to... (read more)
★☆☆☆☆
“LANDLORDS BEWARE - BATH BRANCH”
Written on: 02/03/2013 by Encantada
I have only owned these 4 properties for a year, as I lost both my parents, so it was a trying time at best, but this company did not help, instead over a course of 6 weeks when I couldn't cope much longer, my probate team took over dealing with them and in that time they invoiced my probate team with roughly 15 different bills invoices, saying they did not generate them, throughout the year the bills that were coming in, were incredible, to add fuel to fire, they kept my rental monies back... (read more)
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Showing 11 - 20 of 155 Reviews
★☆☆☆☆
“AVOID Martin & Co, Chatham Like The Plague ”
Written on: 27/02/2013 by ARTiSAN_1066 (1 review written)
Martin & Co in Chatham were slow to respond to numerous problems that were apparent during the initial inventory check. These took weeks to resolve and should have been dealt with before the tenancy started. In the end I became so fed up with the lack of response I exercised the six month break clause and ended the tenancy. The landlord then tried to retain £250 for cleaning however this was not supported by the checkout inventory or the DPS. Martin & Co should have taken a more active role... (read more)
★☆☆☆☆
“AVOID AVOID MARTIN & CO CREWE”
Written on: 25/02/2013
I was due to move into a house with martin & co. only to find the tenants were still living there, therefore making me and my partner homeless. They did however found us a place last minute so we left the matter at that even if they failed to apologize for their mistakes. Being a student I instantly felt discriminated against with requests to pay 6 months rent up front on top of the deposit and large unjustifiable hidden fees (i.e. £85 for admin and £50 to write up a contract) even after... (read more)
Artisan_1066's Comment
Written on: 27/02/2013
Martin & Co are only interested in getting their monthly commission and fee's , not 'managing' the properties although thats's what the landlords are paying for. Total rip off giving honest letting agents a bad name.
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★☆☆☆☆
“Worst agency ever!!”
Written on: 22/02/2013
This is the worst agency I have ever been with. They would let you live in damp, unhygienic situations that are completely against health and safety, and at the end when they've tried to get as much money as possible out of you, they try and get your deposit for something that that was worse when you original received it. Do not use this agency! It is not worth the time or your energy, go with a company with recommendations from other people. Trust me, martin and co won't be one of them. (read more)
★☆☆☆☆
“aviod!!!avoid!!!avoid!!!southend-on-sea branch”
Written on: 18/02/2013 by koji
worse letting agency ever all they care about is the money i've wait 5 moths to get shower tray fixed ( it was damaged when moved in) every 2 weeks i call them to find nout how long its gonna take an i heard same thing BY THE END OF THIS WEEK 5 MONHTS!!!! IT TOOK THEM TO REPLACE SHOWER TRAY rude people work there as well never again martin and co (read more)
★☆☆☆☆
“Stay well away from them! They treat you like a...”
Written on: 16/02/2013 by Pierpaolo (1 review written)
Stay well away from them! They treat you like a second class citizen and they can't be bothered to reply your emails As soon as I moved in a property one month ago I have reported several problems such as a FAULTY WINDOW, a FAULTY SHOWER, DOORS BROKEN but they hasn't done anything yet. They have told it was because of the landlord but it's a lie. Moreover, during my first 2 weeks some contractors have come to my flat to fix a toilette - just because they have been working before I have... (read more)
★☆☆☆☆
“Rip off”
Written on: 16/02/2013
Lieing rip off ##### do not use them. Just after your money Stay well away. Do no work at all. Never keep you informed off anything which is happening may aswell do there job for them (read more)
★☆☆☆☆
“Tenants and Landlords BEWARE..”
Written on: 08/02/2013
Martin and Co, Canal Street, Paisley. The staff are incredibly unpleasant and rude and would rather argue and bully you, over the phone than deal with you in a professional way. The owner, Joseph is incredibly obnoxious, aggressive and downright ignorant. They have also upset my Landlord, who now wants nothing to do with them but can't take her custom elsewhere because she has a contract with them. I would have avoided Martin and Co like the plague, had I seen this website, before it was too... (read more)
★☆☆☆☆
“AVOID LIKE THE PLAGUE !! ”
Written on: 01/02/2013
I moved into a block of flats advertised as "luxury". It seemed ok on the very brief viewing, but even though the building is less than 5 years old, you can tell it's been made on the cheap. No concrete - all wood. You can hear every movement the person in the flat above makes. And it doesn't stop there - when I looked at the place, there was a large patch of black mould on the bathroom ceiling which I was assured would be cleaned and fixed before I moved in. Needless to say it... (read more)
★☆☆☆☆
“Unbelievably bad! (Sheffield) ”
Written on: 23/01/2013
Well what can I say?! The whole agency is a joke, I didn't realise that they were going to be the owners of my house when i bought it & they certainly earn more money off it then I do! Every month without fail there's some kind of problem or repair (the house is newer then the house I live in & we have never had a single repair so far! ) the customer service is awful they never ring you back when they should sometimes not at all, my last tenants left owing a months rent & 7 month later &... (read more)
★☆☆☆☆
“AVOID MARTIN & CO IN WEYMOUTH!!!!!!!!!!!!!”
Written on: 21/01/2013
This is the worst service EVER!! 1) our tenant reported a problem (a damp patch) in the ceiling and the Estate Agent never dealt with it even though she was insisting it was getting worse and it was becoming a leak. They sent some one too late and then they said we would have to pay (a lot) for some repairs. Thankfully the tenant had plenty of emails to prove the Agency's negligence and at the end the owner of the Agency admitted their fault and that they would pay for the damage... at the... (read more)
Seagull1979's Comment
Written on: 01/02/2013
Before the new owner took over I wouldn't have a bad word to say about Martin & Co, but standards have dropped dramatically, communication and feedback almost non existent. I am a current landlord (not for much longer) and certainly would not recommend them anymore.
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Showing 21 - 30 of 155 Reviews
★☆☆☆☆
“Threatening bullies! ”
Written on: 19/01/2013 by poppy340
WITNEY branch are awful. As a tennet there was a mis-understanding over payment. When I called to pay I got verbal abuse, was shouted at and threatened. Not one good piece of feedback. They also arranged viewings without my permission. (read more)
★☆☆☆☆
“CRAWLEY branch AVOID!”
Written on: 09/01/2013 by malty701 (1 review written)
I was a tenant in two of their rental properties over 3 years and never ever again.Staff were so rude and arrogant it left me speechless on occasion!both properties were let with stained carpets and bad damp problems(on viewing they had hidden the damp with a lick of paint and said new carpets were being fitted),I complained to them endlessly to get it resolved to no avail,they would say they were coming to inspect it and then not turn up on 6 different occasions!and surprise surprise when I... (read more)
★☆☆☆☆
“this crowd are absolutely shocking”
Written on: 06/01/2013 by sanalan
Dealt with renting my property through Martin and Co. Tennant left a stream of debt and the house in a disgraceful state. This crowd refunded tenants deposit mistakenly to me which helped pay for some of the damage!! No return of phone calls at a stressful time,no communication, manager went AWOL and to be honest they were a complete joke. Complained to their head office who also ignored me so NO DONT GO NEAR THEM!!!!!!!!!!!!! (read more)
★☆☆☆☆
“Worse Letting Agency Oxford!!!”
Written on: 06/01/2013
Would write a more detailed review except that everytime I think back to the years spent with them (coupled with an overbearing landlord), I get palpatations. Just don't choose them. They are bullies, and their landlord has given me so much grief and anxiety that I still wake up having had nightmares that he once again e-mailed me (something like 20 e-mails in 2 week period once). They can't relax, completely against the tenant, make you feel helpless. GET AWAY FROM THEM. (read more)
★☆☆☆☆
“I hope people read and stay away from them (landlord)”
Written on: 04/01/2013
I have been renting out my property through one of the London branches for a few years now and have to say that I hope people read this and stay away from them - keeping hold of money in their account for ages, consistently not replying to emails and when they do it is always 'oh someone else is dealing with that for you', hidden charges and costs without informing you. This is not just a quick angry rant - it has taken me 3 years to finally get round to doing it and they havent changed (read more)
★☆☆☆☆
“Martin & Co HUDDERSFIELD AVOID!”
Written on: 22/12/2012
1. Tenancy Renewals cost £60 (to photocopy a contract) 2. Assured Shorthold Contracts riddled with Unfair Contract Terms 3. Flat let dirty, and with stained carpets, missing lightbulbs and dirty windows. 4. When I left got hit with bill of £170 for a new carpet. 5. DEPOSIT PROTECTION IS A SHAM! 6. Its a sham because they make a direct claim against you in Court, and seek betterment. 7 WARNING! They admitted they try and recover £250 "Tenants Finder Fee" on leaving, which is lawfully due.... (read more)
★☆☆☆☆
“CREWE BRANCH AVOID”
Written on: 14/12/2012 by JohnDyerT
Awful service from start to finish. Staff utterly useless, rude and unhelpful. To avoid stress. avoid at all costs! (read more)
★☆☆☆☆
“Folkestone branch... AVOID!”
Written on: 12/12/2012
I'm really not surprised at seeing all the negative reviews. Folkestone branch is exactly the same. None of the staff care about any issues you have and they're all very lazy. There is no communication between staff. I have moved several times in the last 6 year's and with out a doubt this is the worst agency I've ever been with! I would never recommend this agency to anyone! Basically.. I'd some up martin and co as stressful. I dred it if something breaks or even just need to be reported.... (read more)
★☆☆☆☆
“Martin and Con.... Ayr. Shocking and Pathetic!!”
Written on: 11/12/2012
Staff ignorant,snobby and rude. Arrived unannounced for inspection, took ages to sort issues and respond to mail and return calls. We left and reported issues still not fixed. Avoid this mob at all costs. (read more)
★☆☆☆☆
“Glasgow Branch, awful - AVOID AT ALL COSTS”
Written on: 06/12/2012 by glasgowRenter
Numerous calls to fix issues at the house have fallen through and service has always been completely awful. Staff didn't read emails, responded weeks later and took them ages to return deposit and they didnt even bother to reply for 3 weeks. I'd stay away from them, you don't want to get stuck with an agent like that. (read more)
Thehonourableone's Response to glasgowRenter's Review
Written on: 04/01/2013
I am a landlord.I reported Martinco to the Ombudsman and won.
I was awarded a financial amount even though I did not ask .
This issue is only the tip of the iceberg(as they say).
I am considering taking this further.
The Honourable One.
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Showing 31 - 40 of 155 Reviews
★☆☆☆☆
“Sutton Coldfield office, very dishonest.”
Written on: 06/12/2012 by Hawkins2006
They want to grab every penny you have with their own DIY person. Who is not even on the books. Don't rent from them I can go on and on. It's all about money with them. (read more)
★☆☆☆☆
“SHIRLEY BRANCH UTTER DISGRACE!!!”
Written on: 05/12/2012
a family member decided to rent a property through martin and co. he paid an admin fee of £375 which im sure they should have paid him as he was the one rounding round after them for two weeks and getting paper work left right and centre, which martin and co had contact details of the people whom they needed to get in contact with for references etc. he then phoned to see how all was proceeding,yes everythings fine didnt need anything else.... he then got a phone call saying he had been... (read more)
★☆☆☆☆
“Avoid avoid avoid”
Written on: 04/12/2012 by BarryMurphy (1 review written)
Nottingham branch full of idiots. Refused to fix problems in flat including an open patio door open for over a month, management refuses to discuss issues, aggressive staff. Allow people to enter flat without any notice on at least two occasions. After that try to extort money from my deposit by charging me for issues that were in place when I moved in. They know every dirty truck in the book. Safe yourself time, effort and hassle and stay well away from these cowboys. (read more)
★☆☆☆☆
“THANK YOU EVERYONE WHO TOOK TIME TO COMMENT”
Written on: 30/11/2012
I WAS GOING TO RENT A FLAT THROUGH THEM IN CREWE CHESHIRE, BUT THERE IS NO WAY I WILL DEAL WITH SUCH A UNPROFESSIONAL LETTING AGENCY AS THIS. ONCE AGAIN THANK YOU TO ALL WHO HAVE SUFFERED AND LEFT YOUR TERRIBLE EXPERIENCES ON HERE .!! I WILL NOW OF COURSE USE ANOTHER COMPANY WHO HAS A PROFESSIONAL REPUTATION! (read more)
★☆☆☆☆
“Horrendous”
Written on: 23/11/2012 by maxthecat
Martin and Co Nottingham is the worst letting agent we have ever had to deal with. When I moved in they lost the updated inventory and took 7 months to find it again, after about 6 email requests over the 7 months. (In my opinion this is probably a tactic they use to hold people's deposits back from them at the end of the tenancy). They charge extortionate 'admin' fees when you move in and then charge you £25 to photocopy a contract. When paying such high fees, you expect a certain level... (read more)
★☆☆☆☆
“disgraceful”
Written on: 23/11/2012
Rented out a property through this rediculous company. told me they had just done an inspection and everything was great. I was there at the time in the property and there were 2 broken toilet seats. Such liers. west sussex agent. They never knew I was there! did they turn up for the inspection. Not a chance! easier renting yourself than giving them money for nothing. I Use propertyrepairmanagement for all repairs and inspections. dead easy and reliable (read more)
★☆☆☆☆
“STAY AWAY FROM MARTIN AND CO!!!!”
Written on: 20/11/2012 by nadinedonaldson
ALlowed me to move into a property that was infested with german cockroaches had pest control out 4 times for them still to remain in the kitchen we have already paid them rent deposit referencing fees complete JOKE!!! Now we are fighting for our deposit back and having to find accomodation ASAP spending another 1000 for a new property to lease, STAY AWAY!! (read more)
★☆☆☆☆
“Terrible / pathetic / worst service”
Written on: 19/11/2012
I have been living in this country from past 8 years, but never faced any problem with any of the estate agent - I was alway renting propery through estate agents - (Renting as tenants). Guys I would suggest prospective tenants or landlonds - think 100 time and read other reviews before doing business with them-worst NIGHTMARE..... One viewing day , I was promised that property is managed by them and all problems will be dealt before handing over keys.... I am really surprised and... (read more)
★☆☆☆☆
“WHO GAVE THEM MORE THAN 1 STAR???”
Written on: 11/11/2012
Where to start from. Never responded to queries, 1 month late in fixing washing machine (poor job), was 2 days late in installment paycheck and got angry threatening call that I had to leave the premises. I was promised to pay monthly after my 6 months that I would pay in advance but when the time came, nobody knew anything about it and I was forced to pay 6 months advanced again. lost 1/3 of my deposit for things that were even worse when I got the apartment. IT WAS THE WORSE DECISION IN MY... (read more)
★☆☆☆☆
“Crawley - the worst!!!!”
Written on: 07/11/2012
I rented a property from Martin & co for 8 years. The day I moved in they hadn't arranged for cleaners so I had to clean the house from top to bottom myself. Every year I renewed my tenancy I had to pay £60 for a piece of paper or (admin) as they call it! A radiator burst downstairs whilst I was away & flooded the lounge & kitchen & when I called them they did nothing to help. The carpet & kitchen flooring needed replacing but I had to dry & clean the carpets myself. When I decided to... (read more)
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Showing 41 - 50 of 155 Reviews
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Gillian7710's Response to Julie177's Review
Written on: 21/03/2013
I hope that you haven't given in to this! The deposit will be held by the Deposit Protection Scheme - it isn't theirs to keep! You must take it to dispute through the DPS, it's free. Marting and Co wanted to keep £550 of my daughters money and today we have learnt that she will get it all back - please look into it!