Martin & Co Reviews - www.martinco.com

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Latest Reviews

★☆☆☆☆

“Never agen!”

Written on: 28/04/2016

Wanted to move out and needed a reference, it taken 6 months for me to get this and a lot of complaints, they had time to put me through for other houses for them though. Now I've moved out saying a lot of work needs doing on the property, which it doesn't, lived there 3yrs it just needed a quick paint over, made them aware I had a low lying placenta so couldn't do anything that's straining, so asked if they would be OK to do a quick hoover of the house as I don't want to end up putting myself… Read Full Review

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★☆☆☆☆

“Landlords do go there”

Written on: 25/04/2016 by yrBaker430 (1 review written)

I have used Martin and co to let and manage my property and I would advise you not to use this company if you are a landlord. Each outlet is a franchise and they to my experience must not be professionally trained or even audited by their parent company since they seem to get away with murder. They do not look after your tenant, they cannot manage their contractors and they have no idea about the agreements they enter you and your tenant into. I am seriously thinking of contacting the parent… Read Full Review

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★☆☆☆☆

“Broken promises ”

Written on: 22/04/2016

I moved back into the area and needed parking. He was helpful in respect came out to my second viewing on a flat before I agreed. It needed a new carpet, no underlay and threatbare it didn't meet the walls by inches and trip hazard in all door ways. He said I won't promise but will ask the land lord to replace or REDUCE your rent by £25 a month. Washing machine dryer filthy with mould, old detergent residue (old tenant should have cleaned it I agree) but asked it to be removed (what a fuss by… Read Full Review

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★☆☆☆☆

“The worst experience of bad management I have ever seen”

Written on: 20/04/2016 by Leeashworth (1 review written)

Rochdale branch staff are very good however the manager who is fresh out of nappies I found that he is not just arrogant but actually he knows nothing about people skills. He never returns your call and hides behind the staff what a jumped up idiot. As for martins policy be carefull they use some independent body to check out rented property before and after letting . They are useless they accuse you of taking goods from the property and then take pictures of them in their report showing them… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE!!!! STAY AWAY!!!!”

Written on: 19/04/2016 by paul4609 (1 review written)

I would highly advise anyone who is looking to rent through this agency to stay away as they promised me and my partner a property and then told us we are not allowed to move in without paying 6 months rent upfront. The agent explained to me and my partner that once we pay the reference fee's no matter what happens even if we need a guarantor the place will be ours. So we ended up needing a guarantor and when we paid the extra £75 fee for using one they came back to us and said we cannot… Read Full Review

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★☆☆☆☆

“Very rude agent Fraz (shawlands)”

Written on: 23/03/2016 by Mel1111 (1 review written)

Very very rude and agressive agent called Fraz Bhati in the shawlands branch. … Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 21/03/2016 by Hamiltonbz116 (1 review written)

Incredibly poor customer service. Requests for repairs often ignored, takes multiple requests to get them to fix anything. Their fees are a rip off and as a tenant you are made to feel like a nuiscance. I would not recommend them, steer clear… Read Full Review

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★☆☆☆☆

“All that has been posted on here by others is true. I...”

Written on: 07/03/2016 by MrMarcus (1 review written)

All that has been posted on here by others is true. I used the Sutton Coldfield branch. If you are renting from them they will try and cheat you out of some of your deposit at the end of your tenancy, no matter how clean and perfect you leave the building. So bear this in mind and take as many photo's as possible, both when you enter and when you leave. Good luck!… Read Full Review

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★☆☆☆☆

“useless”

Written on: 07/03/2016 by shadeingrey (1 review written)

Great customer service my ass.. Didnt go to work monday, so i can go view a house they are letting. Went there waited for 20 min, no one came, called them and they said they didnt have a viewing at that time, i told them i have a message from them and then after they rly checked, the gal told me it was canceled.. And no one thought they should inform me? So i lost 50 quid not goin to work, and then didnt see the house and wasted 2 hours for nothing.. thank u very much. … Read Full Review

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★☆☆☆☆

“AWFUL - avoid at all costs”

Written on: 18/02/2016 by jsAllen285 (1 review written)

We used the Stirling branch to let our flat what a disaster. The staff are useless, extremely rude, aggressive and have no clue about the law in Scotland. They let someone move in with a contract that is apparently not worth the paper it is written on, she then didn't pay for months and we had to chase not them, which resulted in us going to court to get her evicted. This all happened after Martin and co decided to end the contract because it didn't suit them to be in it anymore. I would… Read Full Review

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Thomaskelly77's Comment

Written on: 22/02/2016

I had the same experience. Everything you say is accurate. They are horrendous and don't care about laws, they just do what they like.

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★☆☆☆☆

“Exploitive and rude, awful letting experience (worcester)”

Written on: 08/02/2016 by 481McKnight (1 review written)

My partner and I rented our first property together with Martin and Co in October of 2014. From our very first experience they were less than helpful; the estate agent to show us around didn't introduce himself, and just stood in the door way- despite this the property suited us size and location wise so we went with it. Prior to moving in we were informed "the washing machine door has broken so you will need to pay for it to be fixed or remove it" a washing machine we had never used! After… Read Full Review

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★☆☆☆☆

“Disgusting, exploitive and unbelievable.”

Written on: 29/01/2016 by DaveJC16 (1 review written)

Rented from Martin and Co Cardiff. Never answer their phones, no help whatsoever. Ove £200 agency fees, and for what? Only interested in one thing and we all know what that is. Inform us the day before we move in that the furnished flat we have agreed to rent is now missing half the furniture (sofa and mattress). Given two options: Move in and buy our own, or wait two weeks (we moved in just before Xmas) while they source more - no choice but to move as we had already cancelled previous… Read Full Review

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★☆☆☆☆

“Avoid them at all cost ”

Written on: 26/01/2016 by Emilyy72 (1 review written)

Rented a property with Martin and co in Derby as they were quick and efficient and finding me somewhere. Once I moved in I realised what a mistake I made . They turn up at your house without notice , the customer service is absolutely poor and they are always rude. I have many things in the house break and when I've reported it , it will takes months on end of me hassling them before anything gets done , if it ever gets done ! Many jobs have been on the to do list for them for over a year !… Read Full Review

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★☆☆☆☆

“Doncaster office a complete shambles / staff are...”

Written on: 25/01/2016 by LarissaGriffin (1 review written)

I would definitely not suggest any of my family or friends to get involved in renting a property from these clowns. Basic requests for repairs inside property get ignored . I had reported the same problem for a year and nothing has still been done. E-mails after E-mail in which no response is received and im currently setting the ball rolling to take these incompetent individuals to court.They are happy to take your rent each month but when it comes to maintenance they do not want to… Read Full Review

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★☆☆☆☆

“they dont check houses properly before they let ”

Written on: 09/01/2016 by Haylie1961 (1 review written)

I have been here four months even though so far every repair has been done iam sick of this house one problem after another definitely won't be renting off them again Iam moving as soon as I can iam so fed up… Read Full Review

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Jackie85's Comment

Written on: 05/04/2016

i can fully agree with this we just left a property in cheshire due to it being for sale and within weeks we heard that the house had been condemned... due to the attic conversion not being done correctly and an amount of snow the roof would of come through... bear in mind i had 4 children living in this property and it could of happened at any point......
stay clear of this company......

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★☆☆☆☆

“An absolute miracle that this is a profitable business. ”

Written on: 05/01/2016 by Jessica12345 (1 review written)

Martin and Co are a disgrace of a letting agent - avoid at all costs. 5 years of renting in Manchester city centre with no problems at all until the misfortune of dealing with Martin and Co. The team are impossible to deal with (and I work in Comms...). All of the employees I’ve dealt with at the agency lack common sense and have no customer service skills whatsoever. I have been lied to by members of the team on several occasions, and upon pointing out discrepancies in what I’ve been… Read Full Review

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★☆☆☆☆

“Avoid at all cost : Appalling Letting Co.”

Written on: 02/01/2016

Martin & Co. Agency to avoid This agency appeared to be helpful and pleasant when we first viewed our property with their staff, soon it became clear that this was all a facade as we neared the move in date. Their perspective towards the client changes the moment you hand in your deposit to secure the property. Please save yourself by never using this agent. After initial viewing of the property in south Wimbledon we decided to put down an offer only if few things were taken care of by 20th… Read Full Review

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★☆☆☆☆

“Very unprofessional bunch of money scrapers.”

Written on: 29/12/2015 by 165Kilgore (1 review written)

We did rent through them an old shabby house, literally broken from top to bottom. The heater wasn't working for a week and apparently no hot water or heating.. I said I will complain, door handles, drawers broken, when I did report no response. Above all they put our lives in danger by letting us use the hob which had a missing ring , we did report this in many emails, unrecorded calls.. Many times.. But end of our tenancy reminded them to fix finally in order to re rent it.. The gas… Read Full Review

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★☆☆☆☆

“MARTINS CROYDON COMMISSION DRIVEN LIARS!”

Written on: 10/12/2015 by JimmyDay (1 review written)

I have been using Martins Croydon as a letting agent for several years. Initially they were okay and fairly efficient. But in the last 18 months they have gone from bad to worse. The staff lie, don't reply to emails, come back to you weeks later!regarding issues already sorted! When complaining to one of the partners and dealing with them only, as a last resort, eventually you things get done, but never with an apology for their staffs incompetence, quite incredible their bad manners… Read Full Review

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★☆☆☆☆

“Steer clear, they are money grabbing liars!”

Written on: 07/12/2015 by Chrisb72 (1 review written)

Renting a property through Martin & Co seemed okay at first, do not let this deceive you into thinking they are a good company. After leaving the tenancy, they charged us through the roof for things such as cleaning which were not even conducted, and damages which did not happen. Six months after leaving the house, I am still fighting to the hilt, with photographic evidence to back me up, but they are not budging and they turn a blind eye whenever I call them out on their lying and bad… Read Full Review

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