Shade Station www.shadestation.co.uk Reviews

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I bought a pair of sunglasses online from Shadestation. BEWARE of buying from this shop - if there is anything wrong with the product they will be unhelpful and useless. I ordered a pair of sunglasses in June from them and because they cost so much I was meant to receive free next day delivery. As they were prescription sunglasses, I was told that the lenses would take one week to make. THREE weeks later I finally received the sunglasses, after several phone calls to the store.

When I opened the package the sunglasses had been completely bent out of shape - they were completely unwearable. I rung up straight away and described the problem - they told me to send them back by special delivery which I did (it cost me £6). I rung them the next day to check that they had received them and they had - they told me they would be ready within a week. I was visiting the area the next week so I said I'd come in and try on my sunglasses once they'd been fixed. I was told this was fine.

After a week, I rung again asking where they were and after some confusion from the shop assistants, who hadn't got an idea what was going on, I was told they hadn't even been sent for repair! I kept ringing them for the next FOUR WEEKS asking why they hadn't been sent out to me yet (I rung every 2-3 days) and every time I got an answer that evaded the question - they didn't have a clue. I started asking to speak to the manager and she refused to come on the phone.

SEVEN weeks after ordering these sunglasses (and £280 later) I finally got them through the post again. This time they were too large. I rung up the same day to complain and asked for a refund. The shop assistant on the phone said he wasn't authorised to do that and gave me the email address of the managing directors. I wrote a lengthy email fully explaining the extent of the ignorance of the staff at Shade station and why I was very unhappy with the service.

I got a reply stating that what i said in the email was made up - that they had sent out my sunglasses within a week and I had never called them to ask where they were. This simply wasn't true - obviously I have my phone records to prove how many times I called them. They also claimed I had 'sent the sunglasses back three times already' and I 'should take them to my local optician to get them fixed' as they 'had tried to help me for long enough'. This was completely unacceptable - I replied to the email saying this and also asked for the postage money back. A week later I hadn't got a reply, so I emailed again and within another week I finally got a refund only for the postage money (not for the sunglasses). So, after 10 weeks I finally got my £6 back.

I really do not recommend shopping here, as if there is a problem with the product, they are extremely rude and unhelpful.

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I was immediately charged by Shade Station for a pair of Oakley sunglasses that were listed as "In Stock" only to receive an email the next day saying that they were out of stock and they did not know when I would receive them. They have been ignoring my emails asking for a refund. DO NOT USE THEM! THEY TAKE YOUR MONEY AND DO NOT SUPPLY THE GOODS!

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I purchased an Oakley sunglass from shade station and their customer service, pricing and delivery could not be faulted

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I bought a pair of Ray Ban aviators from Shade Station and had some problems with the transaction. After contacting my bank and the website (in response to their almost immediate email advising me of the problem), the problem was cleared up and the sale went through. The glasses arrived at about 8.45 the next morning! I was very impressed at that point. However, the glasses were the wrong size, and they were in fact smaller than described. I emailed the store to ask for some advice on other glas ...