CarShop, Northampton Reviews
Latest Reviews
★★☆☆☆
“time wasted”
Written on: 18/05/2013
Have used car supermarkets before so know what to expect. The story goes, saw a car via website & went to view at the Doncaster branch knowing that I was going to buy the car providing the part ex on mine was met. I wanted a minimum of 6k for mine which is the recommended trade value (car is fully main dealer serviced EXCELLENT condition inside and out and average miles for its age). There website gives a valuation range and went up to a little over 6k so I thought 6k it is then. Went and... (read more)
★☆☆☆☆
“used car purchase”
Written on: 16/05/2013 by sjbradley
My husband saw a vw tiguan at the car shop northampton whilst he was working up there, he spent 2 hrs sorting out a deal, first impressions were good sales guy helpful.The car had only arrived a day ago and hadnt been cleaned, it stunk of dog and needed a few bits doing to it, such as wheel refurb, stone chips, service and the parcel shelf was missing, so we were told it would be a week before we could collect. We had a collection time of 11.00am on the day and arrived on time. The finance... (read more)
★☆☆☆☆
“RUBBISH”
Written on: 14/05/2013
They bug you constantly and wont leave you alone to browse. once you find a car you like and sit with them to arrange purchasing it they insist you watch a video about protection for the paint and fabric, even when you say you are not interested. they try and sell you finance even when you have said you want to pay cash. then after going through that they rang me an hour before i was due to collect to say they hadnt got a v5 and that they were waiting to receive it from headquarters. the... (read more)
★★★★★
“Highly recommend anyone buy a car from the CarShop N'pton!”
Written on: 11/05/2013 by MarkD206Urban (1 review written)
5 Star Rating! I can honestly say that I was treated very well by the team at the CarShop Northampton. I found them to be both extremely professional and friendly. All of the staff with whom I had dealings with throughout the process of purchasing my new 'used car' were helpful, well informed and honest. I would like to thank all the CarShop Northampton team for making this purchase a pleasurable experience. Furthermore the finance options and extended warranty package offered to me... (read more)
★☆☆☆☆
“Disgusting, poor, refund is ridiculously slow”
Written on: 09/05/2013
Never pay them anything to bring a car to your local showroom, £200 we deposited. Over 5 weeks since we decided it was not right for us and still no refund. Chased repeatedly and always get a promise of it being resolved but never is. Doncaster showroom has poor customer service, dealt with 3 individuals and each has let us down. Will never visit them again and will warn others. (read more)
★★★★★
“JACK EATON GREAT TO DO BUSINESS WITH”
Written on: 23/04/2013
I rencently purchased a Fiat500 from CarShop I was met by a gentleman. Even though the site was extremely busy her was very through and very helpful in all his dealings. My son also came along to look at the car and he agreed a very helpful and nice chap. I have been very happy with all the service at The CarShop and I will certainly use and recommend it to my friends. (read more)
★★★★☆
“Wide range of vehicles at good prices”
Written on: 20/04/2013 by Brackley_Dave (1 review written)
I've just bought my third car from the car shop in 10 years and I have to say that the overall buying experience was pretty good. They have an excellent website and if you find the car you want you can call them up and arrange to come and see it, or you can just turn up on site and browse the stock. I would suggest using the website first, as the site is huge and finding the right car without help is difficult. Turning up on site I was pleased that the car I have asked about had been... (read more)
★☆☆☆☆
“Purchase car 4 weeks ago but have still not taken...”
Written on: 15/04/2013 by IanPotter (1 review written)
It is now four weeks since I purchased a new vehicle from the Carshop, but I am still waiting to collect it! In those 4 weeks the Carshop have only initiated communication with me ONCE to offer an explanation for the delay. Their customer service and level of communication has been appalling. They were very quick to take my money and my part exchange vehicle but so far they have failed to provide the product I have paid for. If you value your sanity, stay as far away from this company as you... (read more)
★★★★☆
“Better than expected”
Written on: 14/04/2013 by JamesB777
After reading numerous bad reviews I was sceptical about using Carshop. I had bad credit and I wanted an Audi A3. So with that combination I had been subjected to all sorts of sleazy sales stereotypes across the Midlands telling me "we're your only option." It was refreshing at Carshop, as they sell thousands of cars a year they don't have the forced desperation to sell. However, this also means you will find it nigh on impossible to get them to budge a penny. The important part is I got the... (read more)
★★★☆☆
“Happy Customer”
Written on: 26/03/2013
I recently bought my first car from the Carshop, they were extremely helpful and incredibly patient with my many questions. The friendly atmosphere was great for an apprehensive customer. The sales associates even arranged for me to be picked up at work on the day I was to pick up the car, which was incredibly helpful. I would recommend this to anyone who is out to buy their first car. (read more)
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Showing 1 - 10 of 464 Reviews
★★★★☆
“Very helpful staff, love my car”
Written on: 24/03/2013 by Chelsels (1 review written)
I have had my Fiat 500 for around 4 months now and i have never had a problem with it, they gave me Gard X which protects the paint and fabric which has worked really well so far. The process of buying the car was very easy and smooth. However, on the collection day i thought i would be in and out but i was in there for about 3 hours with everything that was needed to be done. I guess you need to be thorough when spending 8000 pounds. I part exchanged my old KA car as well and that really... (read more)
★★★★☆
“buying a car”
Written on: 24/03/2013 by kaymartin
Have just purchased a car from norhampton car shop very good service and very helpfull have purchased a repair cover plan and the rac warrenty so hope the good customer service continues for the next 4 years and that we can write a good service statment and be glad we are in the car shop family will keep you posted! M & k McGrory (read more)
★★★★☆
“Quite Happy”
Written on: 24/03/2013
We needed a replacement for our old Toyota Yaris which had given fantastic service but had finally died. We had an idea of what we wanted so went along to see what was on offer. We were shown online several cars which ticked most of the boxes - the salesman then went and collected them from wherever they were parked so that we could see them. We were given plenty of time to look at the selection but discarded 2 fairly quickly as they were too large for our need - amazing how different cars... (read more)
★☆☆☆☆
“AWFUL!!! AWFUL!! AWFUL!!”
Written on: 16/03/2013
We bought our car from Northampton car shop 2 years ago. The salesman we had was very helpful and friendly.... However, once we came to part exchange our old car, he gave us a very low rate, which we told him very clearly if that was all they would give us for our car then we couldn't afford to buy the new one. He kept repeating over and over why our car was valued that low so we had to keep repeating ourselves constantly too that we would have to walk away. Once that fiasco was dealt with,... (read more)
★★★★★
“Excellent knowledgeble service”
Written on: 14/03/2013
I found the Carshop experience to be excellent. I had no experience of "car supermarkets" until my son bought a car from Carshop Northampton last autumn. I accompanied him on his visits and was impressed by the attentive and friendly service and experienced the same when I decided on Carshop for my new vehicle. I wanted a specific model, a BMW 320d M Sport max 50k mileage and 3 years old and they came up trumps with a choice of vehicles. The one I chose was actually at the Cardiff branch... (read more)
★★★★★
“Cars For Sale Excellence”
Written on: 12/03/2013
My entire experience from start to finish was first class.Everything was explained clearly and precisely and the entire experienc proceeded without a hitch. (read more)
★☆☆☆☆
“Best to avoid”
Written on: 12/03/2013
I bought a VW Golf from them, but was very dissatisfied with the car and way I was treated. I certainly wouldn't go there again. (read more)
★☆☆☆☆
“To be avoded”
Written on: 12/03/2013
After agreeing to buy a 3-year old VW Golf from them, I had endless problems with the CarShop.In brief: - the car wasn't ready at the agreed time for collection - there was none of the advertised "handover" of the vehicle; I was just walked over to the car and simply told it had virtually no fuel (which actually wasn't true either) - on collection, the windscreen had been badly scratched (which it wasn't when I had agreed to buy it). Despite them signing a note accepting this at the time, it... (read more)
★★★★★
“BOUGHT AUDI A5”
Written on: 07/03/2013 by Pinkel_Patel (1 review written)
I just bought an audi A5 from carshop, norhampton branch.this is the third car iv bought from this branch. I am very pleased with my customer service from the staff. The staff are very friendly and knowledgeable about the cars in store. The purchase processes were very smooth and very well organised. the stuff had told me everything about the car and gave me enough details about it before i purchased it. The car was kept cleaned and was in a very good conditions. I'd definately recommend the... (read more)
★★★☆☆
“Pretty average aftersales service”
Written on: 06/03/2013 by 1Kevin
I bought a car from Carshop Northampton on Saturday 2nd March. A synopsis of my experience, (to date): PRE-SALE: I live quite a distance from Northampton and during an inquiry call to [name removed] in the sales team, decided to reserve the car. I was given a ball park trade in value for my old car, comparable to what I'd been offered else where. Very friendly, efficient service. [name removed] left me feeling quite assured with my choice and the forthcoming customer service I would... (read more)
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Showing 11 - 20 of 464 Reviews
★☆☆☆☆
“Unimpressed”
Written on: 04/03/2013
Bought a car from the car shop in Northampton in November 2012 right from the beginning there was problems with the car. Ive only had the car for 3 and a half months now and ive had to pay out £330 on the car to correct things not happy will NEVER buy a car from the car shop in Northampton ever again . (read more)
★★★★★
“surprised and very satisfied customer”
Written on: 01/03/2013
We avoided the car shop previously thinking they were rip off merchants but when we couldn't find what we were looking for we decided to look on line. Guess what happened ...yes, we found what we were looking for. The next bit was so easy. Think of trapsying round a vast car yard and you would be wrong. Met by a friendly chap, who went and got the car for us while we stayed in the warm and drank coffee. Test drive.. bit of negotiating and SOLD. Very easy. Only criticism was that the pick up... (read more)
★★★☆☆
“Carshop Swindon Long Wait!”
Written on: 01/03/2013
Put a deposit down on a car on the Saturday and sorted out collection for 10am Monday morning, We arrived just before 10am and left at 2pm, car needed new tyre replacing and alot of waiting around.. Apart from this customer service was 100% just the waiting around at collection that let it down. (read more)
★☆☆☆☆
“Not very organised”
Written on: 28/02/2013 by Msbennett
Having decided to purchase my vehicle (BMW 1 series convertible) from the Northampton branch, in December 2012, I travelled by public transport & taxi (at a cost of £50) in order to arrive for 11am as previously arranged. However it took several hours to process the finance agreement so I was not able to leave until 6.45pm. The car had no mats so the helpful admin lady (Debbie) arranged for me to have complimentary mats (£15) only for someone else to inform me I had to pay for them,... (read more)
★★★★★
“Plenty Cars To Choose From”
Written on: 27/02/2013 by Dave1955 (1 review written)
Bought my 3rd vehicle from carshop ,latest being 2009 Audi A4 , took car for test drive picked up on couple faults but impressed with vehicle, pointed these faults to salesman and said they would be rectified before i took purchase of vehicle and they did all i wanted done .Very pleased with purchase of car and staff that was , look forward to my next purchase 3yrs time........! (read more)
★★★☆☆
“The choice is all yours !!”
Written on: 27/02/2013 by greenrenault (1 review written)
Looking for your 1st car or a replacement for your current car, The Carshop give a fantastic choice, helping to compare various vehicles in one go on one site. The sales team are over zealous in trying to help you in to a vehicle, and a lone female is deemed to be a target and attracts at least 3 pushy sales men all telling her it is the best car since the wheel was invented. If you are firm and stand your ground " i just want to look around and I will grab someone when I am ready " they do... (read more)
★★★★☆
“First time car exchange”
Written on: 27/02/2013 by DStemson (1 review written)
Owned a ford ka sport which was costing me too much in fuel for the new job which involved more commuting. We knew we wanted a diesel 3 door but that was it. We were greeted by a friendly, helpful but not too clingy sales assistant. They were able to direct us to the cars which were on our favourites list. Never go for the first exchange price as always deals to be made on the day! Came a way test driving a vauxhall Astra Vxr but still settling for the diesel 1.9 with added extras :)... (read more)
★★★☆☆
“Not bad”
Written on: 26/02/2013
I part exchanged a punto for a focus. I had to haggle with them on the price of the punto - don't accept the first offer. The inspection was quick and easy, he just started the car and moved it from one space to another. The price of the focus was cheaper online so they honoured that which was good of them, but lucky that I spotted it and had to show them the online price on my phone. Disappointed when they said that they will renew the mot which they didn't do, make sure that everything is... (read more)
★★★★☆
“Impressed by good service”
Written on: 26/02/2013 by JonesD (1 review written)
We had good service from CarShop Northampton. We were looking to replace a Toyota Yaris after an accident. We were sceptical about going to a big dealer but thought we would look round for price comparison since the site is near our home. We found the staff were really helpful. They searched their website and found a car with the specification we were seeking at another site. We were able to look at a good range of photos of the car from all angles. They offered to bring this car... (read more)
★★☆☆☆
“Quick and easy, but some issues with staff!”
Written on: 26/02/2013 by JoeNick (1 review written)
The story of my CarShop experience: I was looking for a very specific car, which rarely appears for sale in the UK, so when a good example showed up at Car Shop, I thought it would be a quick and easy transaction. However, the staff were all extremely difficult to deal with. I was patronised, belittled and outright insulted when I disputed the part-ex value I was offered. One salesman actually shouted and swore down the phone at me. I desperately wanted to hang up and walk away, but I needed... (read more)
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Showing 21 - 30 of 464 Reviews
★★★★★
“I was reluctant, but now would happily recommend”
Written on: 26/02/2013
Initially I was not entirely keen to buy a second hand car from this company. However, my opinion has changed. I bought my car 4 years ago now. A VW Golf TDI. The car had 60+ thousand miles on the clock. The car is now over 100.000 and has no major or unexpected issues. It has run well and was incredibly good value. The sales service at the shop itself was good and customer services were very helpful and polite throughout the whole process. I would not only recommend buying a car... (read more)
★★★☆☆
“Okay I guess”
Written on: 26/02/2013 by AndyMaguire
Traded in a 07 reg mini cooper, after some haggling got an average trade price against car that I wanted, just stick to your guns and dont let them try to add on little extra prices or say your trade car is worth less. Go online and use webuyanycar.com to give you an idea of what your car is worth. And don't tell them your budget, make them work at giving you a good/decent deal. Good points: 1.Test drive as many cars as you want and able to compare them side by side. 2.You can leave with... (read more)
★★★★☆
“So far, so good.”
Written on: 26/02/2013 by TrevorRiches (2 reviews written)
I bought a one owner Renault Megane Estate, no part exchange. I considered it a good deal, the video examination over the internet was useful, the staff helpful, the test drive long enough to be convincing, and since I bought it the car has performed satisfactorily. What more can one say? (read more)
★★★★★
“This is our 2nd car from the car shop”
Written on: 26/02/2013 by Richgans (1 review written)
This is the 2nd car we have purchased from the car shop We have had a Kia sorrento which the car shop took in part exchange For our new car a Vauxhall corsa, I have to say that when we were looking for the sorrento we knew what we wanted And when we were the Kia it was perfect its been a brilliant car with no problems at all and the car shop give us such a good price for it more than any local garages and not just by a bit but by £465.00 with our latest car we was not sure what we wanted... (read more)
★☆☆☆☆
“AVOID, AVOID, AVOID”
Written on: 26/02/2013
Traded in a 4x4 with full service history and low mileage. First told I would only get basic trade value. Days later had managed to get price offered up from £2000 to £2,750 and assured absolutely that that was the best price and that the car probably wouldn't retail at much more than that. Saw my car in autotrader 3 weeks later for £5,450! Some mark up! Bought a 2009 mini clubman with 50k on the clock. Since I've had it the rear suspension has been replaced totally, the windscreen (not... (read more)
★★★★★
“Great service and great deals”
Written on: 26/02/2013 by PhilJT1 (1 review written)
I have bought two cars in the last five years from the Car Shop Northampton. I have found it easy to choose vehicles using the web site which has many clear photos of the vehicles showing both interior and exterior. The reservation proceedure which holds the car you are interested in is easy and painless. Once at the site there is no heavy sell you get to test drive the car of choice over a long road circuit and the customer service is great. The deal and part exchange for my car was far... (read more)
★★★★☆
“Slick sales, no hassle after-sales service”
Written on: 26/02/2013 by Roggy46 (1 review written)
I began this purchase with some trepidation, having read negative reviews and having received poor here-say feedback from friends who had either purchased from CarShop themselves or who had known previous CarShop employees. However I cab happily say that my reservations have NOT been substantiated by experience. Having had the car for almost a month now, I can find very little to complain about. The sales process was very slick and found a car that was a near 100% match to our... (read more)
★★★★☆
“Purchase RJ60 ULO”
Written on: 26/02/2013 by ACarbuyer (1 review written)
I was very pleased with every aspect of the Service by the Car Shop Northampton team. From the first impression at the gate the meet and greet was very pleasant. the Sales consultant was polite and friendly. my only thing I did not like was the number of Add ons to the basic price EG numerous insurances & otional extras. I would have prefered to receive a package price up front. (read more)
★★★★★
“Great choice. Would use again.”
Written on: 26/02/2013
I went to the Car Shop having written off my car with a vague idea of what I wanted. I was met by Denis who was really patient and helpful. Denis wasnt pushy but gave honest opinions, which I found refreshing and he was happy to run around offering alternatives. I had decided on a Qashqai prior to visiting but thanks to the great range and options available under the one roof, it became quickly apparent that alternative vehicles were better suited to my needs. I think I would only have... (read more)
★★☆☆☆
“Good cars but terrible service”
Written on: 26/02/2013 by GSomes (1 review written)
Wanted to test drive car but staff rushing us claiming they had another buyer in Swindon, remained undeterred and test drove vehicle, very nice, went ahead with purchase despite their constant pressure. Fun began when finance trying to be arranged, finance guy was a total oddball, very rude to other staff and really thought he was some top dog which he definitely wasn't. Couple of days passed until finance successfully came through, told to bring our p/ex in next morning only to find when we... (read more)
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Showing 31 - 40 of 464 Reviews
★★★★☆
“My new car”
Written on: 20/02/2013 by Janetmarks
We have today purchased a new car from the Car Shop, it is a Berlingo Multispace which we are very pleased with. If it turns out to be like the two other cars we have purchased from the Car Shop, a Corsa,which we traded in today and had for thirteen years, and a Citroen Picasso, which we have had for nearly three years we could not be more pleased. We used the Car Shop based on our past experiences and they just happened to have the car we wanted. We would also like to thank [name... (read more)
★★★★☆
“Carshop Northampton”
Written on: 20/02/2013 by wprobinson (1 review written)
Arrived at 4pm Monday afternoon to look at a Seat Altea that we'd seen on the internet but 3 hours later drove away in a Vauxhall Zafira which much better suited our needs. The experience was our first at Carshop and was very good, from being met on arrival in the carpark and directed to the right showroom, through being shown the car we thought we wanted and then an alternative that was much better suited to what we needed, through the paperwork and buying process the collection and... (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 17/02/2013
I purchased my BMW from The Car Shop, Northampton in Jan of 2012. It is now Dec 2012, I’m still having issues with the car and still angry enough to write a review. The sale itself went OK and was efficient. I got a terrible price for my trade in but that is what I expected and because of an expanding family I was under a certain amount of time constraint to get a car sorted out. I didn’t like the pushy after sales with stuff like paint and upholstery protector, finance and extended... (read more)
★★★★★
“Great Service, Quick compared to other dealerships.”
Written on: 14/02/2013 by tgnpton101
I had previously bought a Ford focus from the Carshop a few years ago and i got a little bored with it so i decided it was time for a change. I looked through the CarShop website on Thursday night and found the car that i want a Volkswagen Golf 60 Plate low mileage with loads of extras on it. I made an appointment to see Dan on Sunday afternoon, we went out for a good test drive which wasn't rushed plenty of countryside driving and dual carraigeway. Once i had decided that i wanted to go... (read more)
★★★★☆
“Good Service”
Written on: 10/02/2013 by sallymcd01 (1 review written)
Carshop Northampton provides ex lease and finance cars to the general public. They have a large site just outside Northampton but is easily accessed by the A45. There are hundreds of cars and often several choices of the same brand. Best options are for standard “company cars” so there is excellent choice of Audi A3s, A4s, BMWs and Fords. There are a range of prices but all models are generally 2-4 years old with one owner (the finance / leasing company). I bought a Honda CR-V at a... (read more)
★★☆☆☆
“Great car, poor service!”
Written on: 21/01/2013 by sparkyoates (1 review written)
After visiting the car shop, Northampton my first impression was excellent from the greeting on the gate to the enthusiastic salesman who sourced our car. Sadly this is where the experience changed, once in the warm surrounds of the office of the laid back and un-motivated middle age sales managers! How sad is it in this tough economic environment that people find it so hard to return your call and on the day of collecting the car, you find once you have left your home and half way down the... (read more)
★☆☆☆☆
“AWFUL”
Written on: 14/01/2013 by Noneatm2042
No respect what so ever, brought a car from them in 2012 and went to buy another car and asked them about trading... Said the car I brought from them wasn't worth jack... Treated me like a laugh and off I went. Car was funny from the day I got it and the staff only car that they make a sale in NORTHAMPTON. (read more)
The Car Shop Northampton's Response to Noneatm2042's Review
Written on: 15/01/2013
On behalf of CarShop Northampton, I am very sorry to hear that your recent experience with us was not such a positive one.
I want to thank you for taking the time to comment and please be assured that all your comments have been passed on to ensure that we are able to improve our services so that issues like this do not occur again.
I do hope that one day our paths will cross again more successfully but for now wish you all the best in your new vehicle.
Regards,
CarShop Northampton
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★☆☆☆☆
“Awful service ”
Written on: 14/01/2013
I bought a car from them on the 17th of dec and i noticed the tracking was off so i took it to my local car garage and they said have it been in a crash? i phoned the car shop and they told me to go halfords autocentre peterboro' i went there and they said has it been a crash? They told me to come back the next day which i did and they found that the front right tyre has been hit and the subframe is bent. i phoned the car shop and the store manager was rude it seemed like he didn't care. i... (read more)
Ntmb's Comment
Written on: 05/02/2013
The 114 check doesnt take place - previous employee on here stated they just tick boxes!
We also had issues with our car - seems things havent changed!
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★☆☆☆☆
“Bad Car, Bad Service ”
Written on: 14/12/2012 by Spencerfleet (1 review written)
I purchased a car from THE CAR SHOP in September 2012. 6 weeks later the transmission system completely failed and the car could not be driven. It went back to THE CAR SHOP in NORTHAMPTON for repairs and it took them 7 weeks to get it back to me. Every time I enquired about the car I was told "in a few days" and often my calls were left unanswered. Letters and my phone calls to the STORE MANAGER were ignored. The courtesy car they loaned me broke down TWICE. I also had to pay the... (read more)
The Car Shop Northampton's Response to Spencerfleet's Review
Written on: 15/01/2013
On behalf of CarShop Northampton, I am very sorry to hear that your recent experience with us was not such a positive one.
I want to thank you for taking the time to comment and please be assured that all your comments have been passed on to ensure that we are able to improve our services so that issues like this do not occur again.
Our records do indicate that this particular issue has since been resolved, I do hope that one day our paths will cross again more successfully but for now wish you all the best in your new vehicle.
Regards,
CarShop Northampton
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★☆☆☆☆
“Mis sold gap and warranty”
Written on: 12/12/2012
Purchased a car from this outfit around 18 months ago, signed a couple of papers stating clearly that I didn't want gap or warranty. Went to pay off the finance a couple of months ago and it turned out they had added both to the Finance. When I called up the carshop to question this they confirmed I didn't have either the warranty or gap on the vehicle. At the time both items were added to the invoice (in error!!!) but the 'business manager' told us they would be removed. Having spoken to... (read more)
Guest123Cgh's Comment
Written on: 12/12/2012
I think £50 a month is an exaggeration unless you are one of those unlucky people with very poor credit ratings.
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Hogster's Comment
Written on: 13/12/2012
I wish it was, the actual figure added per month to the agreement was £48. Like a few others that have dealt with this company I had already said no the both the warranty and gap cover yet upon collection of the vehicle they had been added to the finance agreement and when questioned you get told to ignore them as they have just been added to push the finance through and will be removed.
Unfortunately most people (like myself) use these companies as they promise a quick turnaround and when you are just wanting the car you tend to believe what they want you to believe.
I have signed documents stating I did not want either product and since finding out these were being paid for the carshop have said I do not have them included.
So not only am I paying for something that I didn't want it turns out that I don't even have the gap or warranty.
An absolute joke of an outfit, I'm mad at myself for letting this go unnoticed as I'm sure many others have.
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Agreeable's Comment
Written on: 13/12/2012
The Car Shop are governed by the FSA and as you have rightly done, the complaint can be taken up with them.You should have a copy of the Demands and Needs which the Business Manageris supposed to go through with you prior to any signing of Financial Docs.
Unfortunately the comapny thinks that it is a law unto itself and plays very under handed practices.
The Business Manager would have earnt a good salary from the addition of the added policies as would The Car Shop.
It does not matter if they state that the policies were not on the order form, because if they are on the Finance agreement that is all that matters, also The Car Shop will be able to check from their own Business Manager Finance Logs what commission was claimed for from the lender.
Battle it through you have a very strong case.
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Hogster's Comment
Written on: 13/12/2012
Thanks for your reply,
I have both signed documents stating that I am aware of the risk of not taking out gap and warranty.
The business manager just span us a load of old rubbish in order to get his commission. (another customer on this or another thread had exactly the same thing happen)
Whilst it aggravates me that I have been paying for something that I didn't want and didn't receive I am more annoyed that a company that size can get away with what is essentially fraud.
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The Car Shop Northampton's Comment
Written on: 15/01/2013
On behalf of The Car Shop Northampton, I am sorry to hear that your recent experience with us was not such a positive one.
Please be assured that all of your comments have been fully addressed. As I am sure you are aware from your recent experiences with us, our customers and what our customers think of us are very important so please feel free to contact us on site; I am sure that we will be able to find an amicable resolution.
Once again I apologised for any inconvenience caused.
Kind regards,
The Car Shop Northampton
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Jthompson's Comment
Written on: 27/01/2013
Unbelievable to think you were paying £50 a month extra for all that time yet didn't know? Did you not check the repayment figures before you signed?
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Ntmb's Comment
Written on: 05/02/2013
disgraceful car shop tactics then continue to go on....take them to the cleaners!
Got to love their automated poor response!
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Top 5 Car Supermarkets
To calculate the top 5's we take the following factors into account:
Top 5 Car Supermarkets
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
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1. Motorpoint www.motorpoint.co.uk
715 reviews read latest review -
2. Fords Of Winsford, Cheshire www.fow.co.uk
415 reviews read latest review -
3. Car Giant - www.cargiant.co.uk
384 reviews read latest review -
4. The Car People, Ashton-under-Lyne, Greater Manchester
226 reviews read latest review -
5. CarShop, Northampton
464 reviews read latest review
Hot Stuff in
Latest Reviews in Car Supermarkets
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Car Giant - www.cargiant.co.uk
"Terrible services I'm in tears " Read More
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The Car People, Sheffield, South Yorkshire
"A brilliant experience" Read More
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The Car People, Wakefield, West Yorkshire
"Stress Free Buying" Read More
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Motor Depot
"Motor Depot " Read More
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Carcraft, Darleston, West Midlands
"AVOID!!!" Read More
Latest items in Car Supermarkets
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The Car Shop Northampton's Response to sparkyoates's Review
Written on: 25/01/2013
On behalf of CarShop Northampton, I am very sorry to hear that your recent experience with us was not such a positive one.
I want to thank you for taking the time to comment and please be assured that all your comments have been passed on to ensure that we are able to improve our services so that issues like this do not occur again.
I do hope that one day our paths will cross again more successfully but for now wish you all the best in your new vehicle.
Regards,
CarShop Northampton