Refused to collect even tho the parameters were met, was plenty of space to pick up the bag but the driver refused and the management refused to send someone else even after I'd sent pictures showing how much room was available. They clearly need to change the flawed parameters they use! They then tried to charge me an additional!! £145.00 for man with a van pickup. So I'd be paying £184.99 for nothing then £145.00.. Absolute sham. Do not use this company for rubbish collection! They just take as much money as they can from you, even when you prove the driver was just being lazy. DO NOT RECOMMEND USING HIPPOWASTE!!!

BE WARNED IF YOU LIVE ON A HILL - This hill (or as they like to call it a gradient) is too much of a challenge for the Hippo Mega Bag Team but they only tell you this once you’ve paid for the bag and wasted lots of your own time, they do tell you however that you can arrange an expensive alternative ‘man & van’ service but there’s no Spring Discount or special packages. Completely unimpressed and assume there anyone not living in a flat area is exempted from their ‘service’ not one to put on bad reviews, but I feel this one is warranted.

DON'T USE. The lorry driver completely obliterated the lawn outside my house when they came to collect the rubbish. He drove all across the grass verge on my drive turning it into a mud pit which i sent them photos of. I have a lot of lorry deliveries because I have builders in at the moment and no one has come close to the damage they caused. Subsequently they apologised and admitted they were at fault but said there was nothing they could do because it is council property. It is literally a few feet outside my drive so i need to sort it because it is complete mess and reflects on my property. They wouldn't even give me a small refund to compensate me. Can't quite understand it to be honest and despite the apologies this reflects on their customer service. So if something goes wrong don't be surprised if they don't do anything about it.

Filled bag, paid £160 for collection, and then received a call saying they attempted to collect but couldn’t due to access of drive. Was in all day so a little bit perplexed at the reason given, as I never knew they came by. After a lengthy conversation was told the driver couldn’t access my close, due to size of their vehicle, but if I obtained disclaimers from all my neighbours for any damage they may cause, then they would attempt a second time. ( yeah righto ). I tried explain that we have had full size builders lorries, big Arctic’s, and dustcarts on a weekly basis in our close, as well as 14 Skips delivered in the past, and it’s never been a problem. However unless I got disclaimer it was a no go. And to rub salt in the wounds I would receive a refund less £40 for handling fee. Bloody cheek as the only thing they actually handled was my money. Now I’ve had to order a skip to put the hippo bag in. Couldn’t make it up. Useless company that I will never ever use again, first and last time,.So if you live in a close don’t bother and get a skip.

Terrible company do not use specially if you need your driveway as there not quick to collect still waiting after 1 week and no reply from Emails sent. Forget trying to call them you're never get through I'm frustrated with their service just need it gone Please.

Found Hippo very difficult to deal with - bag was slow to arrive , collection was whenever they felt like it and then when they do arrive I had to get half the neighbours to move their cars just so a hippo truck could access what was a very small bag - no wonder it costs so much.

After paying for 2 bags and filling them we were told by the driver it was a bit tight and he didn't have time to get them .. even after measuring and we proved there was over 2 metres more room than they need .. then told by hippo it wasn't their problem and they will not be sending another driver . Worse company we have ever dealt this I would reccomend nobody use them get a skip it's easier and cheaper .

Given a quote but when it was time for it to be collected the price went up drastically. They went to the wrong address to pick it up and took several weeks for them to finally pick it up after getting hold of the rep who didn't care less, just like all the staff which was many that we spoke to. Just don't bother with it

Got my Hippo bag only to find you can only put heavy rubble in one quarter of the bag height the rest has to be lightweight stuff and you must not exceed the height of the bag sides, I followed these rules only to come home to a "FAILED COLLECTION" card behind the door! the reason given was that I had put the handles over the railing bars to keep the bag open and he could not remove them, he must be a total weakling because I removed them OK and I am 69.It will now cost £60 for a re-visit. AVOID !!!!!!!

This has been sitting in my drive for 17 days, hippo first promised 5 business days then a new deadline of 7 days was missed and the only thing i've been told is that it will be picked up 'when a lorry is in my area' Now worried that I will need to pay someone else to remove. What a waste of money, gutted.

Hippo waste bags are ok Providing you don't won't them collected by hippo I have now had three different days that they are going to collect But guess what it's still not gone The truck broke down I have been put on the urgent list twice I had a text saying that it was being collected So if you need a garden or a land feature buy hippo bag

I paid £8 for the midi bag and £60 for collection. I read all of the small print about filling and siting the bag. All of this do's and don'ts raised a red flag to me, so I was extra careful to do everything precisely. The bag was sited directly by the kerb in a garage block and the access road to it is wider than the lanes on a normal highway. Guess what? They refused to collect it and told me to relocate the bag by the highway and then they would charge me another £40 to collect. What a complete rip off. There seems to be a consistent theme in these reviews - take your money and run off with it. To complete this review you have to give them a star rating - I wouldn't have given them one star if I had the choice.

They will use any half baked excuse they can not to collect your hippobag, and then tell you they are keeping half your money. That is their entire business model. They currently have £140 of my money for doing nothing, and that does not include the initial cost of the bag. DO NOT USE HIPPOWASTE.CO.UK This 1star review flatters them.

pick up between 1-5 working days, they arrive on the last day, and do not take the waste as they claim that there is a tyre buried under rubble. At this point its my word against theirs and they are totally ignorant and refuse to be of any assistance. Driver did not ring bell, instead left a calling card outside the door not even in letter box. Attempted to call up half hour later however told i now have to pay 60 pounds extra to get driver to return. They claim he did ring the bell however insist he did which therefore means i am a liar. If you are able to use any other service i highly recommend avoiding this company. Slow, unhelpful, fail to see from customers eyes, out for the profit and will attempt to refuse pickup where ever possible.

If you use this service read the Ts and Cs very carefully because they are very strict and try and hit you with extra charges for anything. Not within 4 yards of the highway? Gate not 13' wide? Some plasterboard in the bag? Kerching! Need a smaller vehicle to get access? Another £35. Couldn't get access? They charge 50% of the fee. No refunds. I really don't think they have a business without the fines. It's just cheaper and easier to get someone licensed to take it to your local tip. And they don't answer/return calls. A thoroughly unpleasant and expensive experience. Shame on Homebase for giving this shower house room.

My experience with Hippo Bag was good up to the point of the pick up. The lady whom I spoke with on the phon ewas fine an dthe pick up was organised for when I was away so my car would not be in my drive. The Midi, small Hippo Bag was filled with rubble and wood and was left on my tarmac drive just off the road. When I got back from holiday my Hippo bag was still there even though I had filled in a disclaimer to waiver any damage to my drive. I then rang them and they stated that the driver deemed it a danger due to a nearby tree and car.This is absolute nonsence as my drive is 4 cars wide and the tree is atleast 5 metres away from the drive and no cars were parked on or infront of my drive at the the photo the driver took also showed this. They said they would have another go when I had a long conversation with the collection department but for this pleasure I would be charged £30. I decided not to go ahead with this so for that descision I was charged half the cost of the collection £27.50. So I have basically paid £27 for someone to say they wont pick up my Hippo Bag from a space you could manouvre a Jumbo Jet in. Either way they get paid if they pick up or not. Needless to say I will not be using them again. A complete rip off

I think Hippowaste Waste Bags are a reasonable price if you have a small amount of household waste to get rid of, not if it is soil or heavy items. To start the bags are painful if you are filling them with loose material like soil, they don't keep their shape and you keep having to try and shift the soil around to get it level. And the small print says that for soil you can only fill it to 2/3rds which then works out more expensive than a skip. Also remember you will have to wait for a day that suits them for it to be collected. I booked a collection online but they were unable to collect. I had gravel due to be delivered the following week so I had to empty the bags onto the lawn in front of the house, hire a skip and reload the soil into a skip to get it taken away in time. Waste of time, money and energy for me won't do it again.