Phonesafe CPP Reviews - www.cpp.co.uk

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“call center”

Written on: 09/12/2013 by jimpoulton49 (1 review written)

tried to call them and was put on a rounabout press 1 press 2 press 1 press 2 and gave up trying… Read Full Review

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★☆☆☆☆

“SAY WELL AWAY”

Written on: 22/05/2013 by gabskirsten (1 review written)

This company has being fined 10.5 million and the ombudsman wont allow them to take on any new customers. staff lay offs and more to follow. this company might not be around for much longer.not looking good for CCP… Read Full Review

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★★★★★

“Great Service”

Written on: 20/05/2013

my iphone 4s fell out of my pocket when i was getting out of the car, made a claim with cpp got a telephone call this morning to say that my claim had been accepted and that they are sending out an special delivery so that i can send them the phone once they have recieved the phone they will then credit my account with the money for a new iphone i have to say what a great service i have recieved from them i was a bit worried about the claim after reading all the reviews but in all i must say i… Read Full Review

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★☆☆☆☆

“What a joke!!!”

Written on: 17/05/2013

After speaker with an agent about a damaged phone i had and explaining i accidently dropped it when put on the side of my kitchen table i was shocked to be told that my claim wasnt being accepted as it was knocked over and the screen smashed. after being put onto a manager fro 30 mins who didnt have a clue about anything never mind how to speak to customers it was agreed i was indeed eligable and the claim accepted. on sending my h/s away after waiting 2 weeks for a prepaid envelope which… Read Full Review

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★☆☆☆☆

“Cpp claim....pathetic”

Written on: 01/05/2013

I have a galaxy note and dropped it without realising n it ended up getting run over :( all the screen was cracked so put a claim through my royalties gold account. Once I sent them the phone it came back within 5 days, which couldn't ask for better, it had a whole new shell and screen so was very happy. Once I started using the phone I realised the wifi no longer worked and it kept crashing so we sent the phone back t the phone clinic, it came back again with the wifi still not working, still… Read Full Review

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★★★★★

“Found them very good!”

Written on: 11/04/2013 by Gnasher1983 (1 review written)

I dropped my iphone 4s in the toilet before xmas and they replaced it no bother. They were very quick to respond and it all ran very smoothly!All in all, I was very impressed with their service....I have now lost that iphone so we will see how good the service is this time round..so far so good though! :)… Read Full Review

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Edel085's Response to Gnasher1983's Review

Written on: 24/04/2013

How long does the process take?

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★☆☆☆☆

“absolutely disgraceful ”

Written on: 24/03/2013

absolutely disgraceful service, frankly meteors associations with them puts them in doubt for me to. Be very careful with cpp, they have every angle coverered.. STAY AWAY!!!!!!… Read Full Review

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★★★★★

“Excellent”

Written on: 23/03/2013 by babyjodie28 (1 review written)

I am very happy with cpp, they have done an excellent job on my phone. I have a samsung galaxy s3 and I had a cracked and shattered screen, I posted my phone of to cpp on the 19/03/13 and recieved it back on the 22/03/13 they have done a briliant job so I would deffently recommend… Read Full Review

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★☆☆☆☆

“Sent wrong handset out TWICE!!!”

Written on: 16/03/2013 by richardsickler (1 review written)

The title speaks for itself. I can understand mistakes being made but twice is just pathetic. For them to finally and hopefully send out the correct handset this time round, I have to wait a further 4 days. Super. What a company!… Read Full Review

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★★★★☆

“Good Service”

Written on: 14/03/2013

Reported my iPhone stolen on Sat the 19th after contacting my mobile phone provider and the guards. I submitted the claims form Monday morning first thing and on Thursday I was informed that my claim was successful. A new phone was delivered to my workplace today the 29th. So just over a week for a new phone but to be honest I think this was a good turn around time given that I am in a different country! I was very nervous about submitting my claim after reading the reviews here, but found CPP… Read Full Review

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★☆☆☆☆

“not satisfied ”

Written on: 13/03/2013

I live in Dublin and took out phone insurance for my daughters phone. Her phone fell and screen got cracked. With a lot of expensive uk phone calls and been left on hold we were told that cpp would fix phone. We received an older type phone and sent her phone of in the post to get fixed. We waited and waited but didn't receive her phone back. So we rang cpp and they said if we used the old crappy phone they gave us they cant give us back our own phone.This is totaly out rages and I plan on… Read Full Review

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★☆☆☆☆

“Phonesafe CPP review”

Written on: 12/03/2013 by RHumphries94 (1 review written)

Lost my Galaxy Note 2 phone in December 2012, contacted the next day and said there was nothing they can do i am not insured!! fuming as you can imagine. So when i had time after i purchased a brand new Samsung Galaxy S3 i went to natwest to cancel my Advantage gold account that gives me this insurance included and as they wasn't willing to do anything why should i pay for it? Natwest said why you cancelling you are actually insured, so back on the phone to CCP, oh yes you are insured but… Read Full Review

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★☆☆☆☆

“still waiting!!!!!”

Written on: 04/03/2013 by steven.c (1 review written)

The auto you reply you recieve when sending an email is a complete lie!! It says "We will reply to your correspondence within 5 working days" its now 13 days later, I cant get through to the switch board after being on hold for god knows how long on a 0870 number. I advise you get a good quality phone insurence out. I personally hope they go out of business. POOR POOR POOR… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 18/02/2013

Firstly they cancelled my insurance without telling me in 2011 so I lost out on a phone when mine was stolen. I got a present of a Galaxy SIII in WHITE. I stupidly reinsured with CPP and had to claim as i cracked my screen when I acxidently dropped it. I received a blue SIII as a replacement. If i wanted a blue I would have bought one. Im not sending either phone back until its sorted. Customer service is so bad Still waiting on a reply after 10 working days.was told to expect a call today… Read Full Review

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★☆☆☆☆

“Terrible service. Claimed all my Payments back. ”

Written on: 29/01/2013 by Sarahflecture (1 review written)

I paid card protection for 4 years on 3 cards. Tried claiming a few times and they never paid out and service was shocking. Cancelled the service after reading a report about their fine of the FSA. Asked CPP for a refund but they refused. So I googled for a CPPclaims company and found a firm dealing especially in this claim. They got me all my money back us 8% interest. Think the compa y I used was cppclaims.com… Read Full Review

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★★★★☆

“Not All Bad - I Have No Complaints!”

Written on: 29/01/2013

I may have been one of the lucky few, but I wanted to give perspective, even credit where it's due. I can only speak about my own experience. I too have a NatWest account and it gives me free phone insurance, which when I lost my mobile, I called immediately to tell them. I found out the insurance is through CPP. I followed the instructions on the Nat West website and called the number. The girl was helpful enough. You need proof of purchase and proof of blacklisting, both of which Vodafone… Read Full Review

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Mchifos2's Comment

Written on: 30/01/2013

hey,

how was your replacement set delivered? what service was used?

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★☆☆☆☆

“Shocking Service”

Written on: 21/01/2013 by giboski (1 review written)

I have had to use these through my bank Natwest. Sent my phone in on 12/12/12 received phone back on 21/01/13, not the quickest turn around. Problem was that I sent in a Nexus 4 and got back a Samsung GT-S5570. Pile of cr*p in a nutshell worth about a quarter of the value at tops. I have spoke with Natwest who seem like they will try and clear the mess up for me. So long wait only to get a rubbish phone back. Not a helpful company and I do not understand why Natwest use them. Waiting… Read Full Review

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★☆☆☆☆

“Diabolical Service”

Written on: 21/01/2013

I would strongly recommend that you do not use this service. I had a claimed refused as my teenage son lost his phone and I spent too long searching the house for it before submitting a claim. Unbelievable!… Read Full Review

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★☆☆☆☆

“Slow Service”

Written on: 17/01/2013

I get my insurance through Natwest. I lost my phone and cancelled straight away with my provider and called cpp straight away to start the claim. Once I had completed my form I emailed it in and followed it with a call to insure they had received all the relevant paper work. They confirmed they had and then told me I would have to wait 5 days before someone would call me to speak about the claim. I called again today after 4 days to be told my call was scheduled in for next Monday (today is… Read Full Review

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★★★★☆

“Quick & friendly service”

Written on: 12/01/2013 by Olllllie (1 review written)

After losing my iPhone 4S, I checked and followed all the correct procedures of the insurance policy. Orange took almost 3 months to send a simple "proof of usage" letter but once I had that my claim was dealt with quickly and efficiently. Got a new iPhone within a week which came in simple packaging but looks like its in mint condition. I've checked the IMEI on the Apple website and it has a full 12 month warranty with 3 months of telephone support. I found CPP very easy to get hold of, with… Read Full Review

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