Phonesafe CPP - www.cpp.co.uk Reviews
Latest Reviews
★☆☆☆☆
“SAY WELL AWAY”
Written on: 22/05/2013 by gabskirsten (2 reviews written)
This company has being fined 10.5 million and the ombudsman wont allow them to take on any new customers. staff lay offs and more to follow. this company might not be around for much longer.not looking good for CCP (read more)
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★★★★★
“Great Service”
Written on: 20/05/2013
my iphone 4s fell out of my pocket when i was getting out of the car, made a claim with cpp got a telephone call this morning to say that my claim had been accepted and that they are sending out an special delivery so that i can send them the phone once they have recieved the phone they will then credit my account with the money for a new iphone i have to say what a great service i have recieved from them i was a bit worried about the claim after reading all the reviews but in all i must say... (read more)
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★☆☆☆☆
“What a joke!!!”
Written on: 17/05/2013
After speaker with an agent about a damaged phone i had and explaining i accidently dropped it when put on the side of my kitchen table i was shocked to be told that my claim wasnt being accepted as it was knocked over and the screen smashed. after being put onto a manager fro 30 mins who didnt have a clue about anything never mind how to speak to customers it was agreed i was indeed eligable and the claim accepted. on sending my h/s away after waiting 2 weeks for a prepaid envelope which... (read more)
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★☆☆☆☆
“Cpp claim....pathetic”
Written on: 01/05/2013
I have a galaxy note and dropped it without realising n it ended up getting run over :( all the screen was cracked so put a claim through my royalties gold account. Once I sent them the phone it came back within 5 days, which couldn't ask for better, it had a whole new shell and screen so was very happy. Once I started using the phone I realised the wifi no longer worked and it kept crashing so we sent the phone back t the phone clinic, it came back again with the wifi still not working,... (read more)
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★★★★★
“Found them very good!”
Written on: 11/04/2013 by Gnasher1983
I dropped my iphone 4s in the toilet before xmas and they replaced it no bother. They were very quick to respond and it all ran very smoothly!All in all, I was very impressed with their service....I have now lost that iphone so we will see how good the service is this time round..so far so good though! :) (read more)
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★☆☆☆☆
“absolutely disgraceful ”
Written on: 24/03/2013
absolutely disgraceful service, frankly meteors associations with them puts them in doubt for me to. Be very careful with cpp, they have every angle coverered.. STAY AWAY!!!!!! (read more)
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★★★★★
“Excellent”
Written on: 23/03/2013 by babyjodie28
I am very happy with cpp, they have done an excellent job on my phone. I have a samsung galaxy s3 and I had a cracked and shattered screen, I posted my phone of to cpp on the 19/03/13 and recieved it back on the 22/03/13 they have done a briliant job so I would deffently recommend. (read more)
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★☆☆☆☆
“Sent wrong handset out TWICE!!!”
Written on: 16/03/2013 by richardsickler
The title speaks for itself. I can understand mistakes being made but twice is just pathetic. For them to finally and hopefully send out the correct handset this time round, I have to wait a further 4 days. Super. What a company! (read more)
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★★★★☆
“Good Service”
Written on: 14/03/2013
Reported my iPhone stolen on Sat the 19th after contacting my mobile phone provider and the guards. I submitted the claims form Monday morning first thing and on Thursday I was informed that my claim was successful. A new phone was delivered to my workplace today the 29th. So just over a week for a new phone but to be honest I think this was a good turn around time given that I am in a different country! I was very nervous about submitting my claim after reading the reviews here, but found... (read more)
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★☆☆☆☆
“not satisfied ”
Written on: 13/03/2013
I live in Dublin and took out phone insurance for my daughters phone. Her phone fell and screen got cracked. With a lot of expensive uk phone calls and been left on hold we were told that cpp would fix phone. We received an older type phone and sent her phone of in the post to get fixed. We waited and waited but didn't receive her phone back. So we rang cpp and they said if we used the old crappy phone they gave us they cant give us back our own phone.This is totaly out rages and I plan on... (read more)
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Showing 1 - 10 of 194 Reviews
★☆☆☆☆
“Phonesafe CPP review”
Written on: 12/03/2013 by RHumphries94 (1 review written)
Lost my Galaxy Note 2 phone in December 2012, contacted the next day and said there was nothing they can do i am not insured!! fuming as you can imagine. So when i had time after i purchased a brand new Samsung Galaxy S3 i went to natwest to cancel my Advantage gold account that gives me this insurance included and as they wasn't willing to do anything why should i pay for it? Natwest said why you cancelling you are actually insured, so back on the phone to CCP, oh yes you are insured but... (read more)
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★☆☆☆☆
“still waiting!!!!!”
Written on: 04/03/2013 by steven.c (1 review written)
The auto you reply you recieve when sending an email is a complete lie!! It says "We will reply to your correspondence within 5 working days" its now 13 days later, I cant get through to the switch board after being on hold for god knows how long on a 0870 number. I advise you get a good quality phone insurence out. I personally hope they go out of business. POOR POOR POOR (read more)
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★☆☆☆☆
“Awful company”
Written on: 18/02/2013
Firstly they cancelled my insurance without telling me in 2011 so I lost out on a phone when mine was stolen. I got a present of a Galaxy SIII in WHITE. I stupidly reinsured with CPP and had to claim as i cracked my screen when I acxidently dropped it. I received a blue SIII as a replacement. If i wanted a blue I would have bought one. Im not sending either phone back until its sorted. Customer service is so bad Still waiting on a reply after 10 working days.was told to expect a call today.... (read more)
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★☆☆☆☆
“Terrible service. Claimed all my Payments back. ”
Written on: 29/01/2013 by Sarahflecture
I paid card protection for 4 years on 3 cards. Tried claiming a few times and they never paid out and service was shocking. Cancelled the service after reading a report about their fine of the FSA. Asked CPP for a refund but they refused. So I googled for a CPPclaims company and found a firm dealing especially in this claim. They got me all my money back us 8% interest. Think the compa y I used was cppclaims.com (read more)
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★★★★☆
“Not All Bad - I Have No Complaints!”
Written on: 29/01/2013
I may have been one of the lucky few, but I wanted to give perspective, even credit where it's due. I can only speak about my own experience. I too have a NatWest account and it gives me free phone insurance, which when I lost my mobile, I called immediately to tell them. I found out the insurance is through CPP. I followed the instructions on the Nat West website and called the number. The girl was helpful enough. You need proof of purchase and proof of blacklisting, both of which... (read more)
Visit cpp.co.ukMchifos2's Comment
Written on: 30/01/2013
hey,
how was your replacement set delivered? what service was used?
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★☆☆☆☆
“Shocking Service”
Written on: 21/01/2013 by giboski
I have had to use these through my bank Natwest. Sent my phone in on 12/12/12 received phone back on 21/01/13, not the quickest turn around. Problem was that I sent in a Nexus 4 and got back a Samsung GT-S5570. Pile of cr*p in a nutshell worth about a quarter of the value at tops. I have spoke with Natwest who seem like they will try and clear the mess up for me. So long wait only to get a rubbish phone back. Not a helpful company and I do not understand why Natwest use... (read more)
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★☆☆☆☆
“Diabolical Service”
Written on: 21/01/2013
I would strongly recommend that you do not use this service. I had a claimed refused as my teenage son lost his phone and I spent too long searching the house for it before submitting a claim. Unbelievable! (read more)
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★☆☆☆☆
“Slow Service”
Written on: 17/01/2013
I get my insurance through Natwest. I lost my phone and cancelled straight away with my provider and called cpp straight away to start the claim. Once I had completed my form I emailed it in and followed it with a call to insure they had received all the relevant paper work. They confirmed they had and then told me I would have to wait 5 days before someone would call me to speak about the claim. I called again today after 4 days to be told my call was scheduled in for next Monday (today... (read more)
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★★★★☆
“Quick & friendly service”
Written on: 12/01/2013 by Olllllie (1 review written)
After losing my iPhone 4S, I checked and followed all the correct procedures of the insurance policy. Orange took almost 3 months to send a simple "proof of usage" letter but once I had that my claim was dealt with quickly and efficiently. Got a new iPhone within a week which came in simple packaging but looks like its in mint condition. I've checked the IMEI on the Apple website and it has a full 12 month warranty with 3 months of telephone support. I found CPP very easy to get hold of,... (read more)
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★★★★☆
“Can't really fault them”
Written on: 05/01/2013
I have my phone insurance through my natwest gold account. I had registered my phone ages ago so when I rang up to make a claim all the details were on file. I dropped my iPhone and cracked the screen and back so called then to make a claim. They went through the usuals of asking the details etc. they are very thorough which is how I assume a lot of people are refused their claim. Anyway the only slight annoyance was they needed a proof or purchase of the phone. As the phone was over a year... (read more)
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Showing 11 - 20 of 194 Reviews
★☆☆☆☆
“The worst insurance company in UK history”
Written on: 03/01/2013
I had insurance with phonesafe since August 2011 and been always paying their premium of 12 quid every month (which is well above most of insurances provided by banks). On the new years day, my fone dropped from first floor while i was running towards the taxi outside and unfortunately the screen cracked. I rang them and explain the situation and apparent they have told me to pay excess which is way more than taking it to apple store and get it fixed or diy it myself. As far as insurance is... (read more)
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★☆☆☆☆
“We have to Block our Sim”
Written on: 30/12/2012
I had got my phone stolen by someone but don't know who so i called up Nat west because my insurance was with them then i rang up and told them all my details and said can i claim. Then the lady said have we Blocked the sim we said no because we did not know, but then we blocked the sim the second day then they said that our Claim was declined because our Sim had not been blocked the first day, We did not block it the first day because we were trying to see if the person who had taken the... (read more)
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★☆☆☆☆
“AVOID THIS SCAMMING COMPANY.”
Written on: 28/12/2012 by Review-intruder
I'd strongly advice Nobody to waste their time with this company.They aim to complicate your issue further. I had my phone since August.My phone was a touch phone.The'touch'faded.I brought it to a meteor store and explained what happened.The first thing I was asked was if I done physical damage to my phone for this to happen. I said I hadn't. I was asked this because apparently CPP don't cover for physical damage as it would of been my own fault..So i was told. So Rang CPP.After 10... (read more)
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★☆☆☆☆
“the worst insurance company ever”
Written on: 18/12/2012 by rrocker1 (1 review written)
i av lost my phone ,, few days ago and i did call them within 24 hours but my calim got refused without any proper reason ,, when i was using my phone it got pay as go sim card which didnt got any balance in it ,, so ther is no point to call network provider for the phone ,, but one stupid lady on the phone said you should call yout network provider as well so you didnt done that so your claim got refused ,, so sick of it ,, can any body plzz tell me any email address in which i can complain (read more)
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★★★★★
“FANTASTIC SERVICE, AM I THE LUCKY ONE?”
Written on: 23/11/2012
Packaged mobile phone insurance with Royalties Gold account, dealt with very very efficiently DESPITE O2 providing wrong information, and the lost phone actually being a replacement (original failed and replaced under warranty and I had forgotten to register replacement phone) once I had the correct paperwork the phone was replaced within 2 days, THANKYOU CPP, not sure how my experience is so different from everyone else, insurance claims are messy sometimes and you have to produce the... (read more)
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★☆☆☆☆
“iPhone5 replacement”
Written on: 19/11/2012 by simonmjarvis (1 review written)
iPhone 5 water damaged; when I finally get a replacement it's White and not Black. CPP utterly refuse to do anything about it saying that they have replaced my phone like-for-like... It's white not BLACK... Apparently it's in the T's & C's so now I'm down £100 (excess) and stuck with a Phone I have no use for. This is the first time I've used any insurance on my Natwest account in more that 10 years and it's let me down... there goes the Black account then. (read more)
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★★★★★
“iPhone 4s”
Written on: 04/11/2012
Lost my phone called up on the wednesday and received a replacement iPhone 4s on the Friday through my natwest gold account! Absolutely outstanding service all for a £25 excess. Very very happy!! (read more)
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★★★★☆
“Excellent service”
Written on: 02/11/2012
I dropped my SGS3 and it cracked. I had my insurance via Ulster Bank. I called them, they called me back next day but I didn't answer so they left a voicemail with a wrong number and sent me an email with another wrong number (I wonder why?). Anyway, I called them on a general number I had from the Ulster Bank and they asked me few questions and finally send me a form by email. Which I filled out and sent back 30 minutes later. They said they would send me an envelope to post back my damaged... (read more)
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★☆☆☆☆
“WARNING TO ALL CUSTOMERS”
Written on: 19/10/2012
Had to use this company through RBS royalties gold account. when making a claim for a moblile phone, i encounted very bad customer service where the staff put the phone down on me, ignored me and raised their voice at me. It's taken 7 months to resolve the issue. Please think twice before you use this company. (read more)
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★★★★☆
“broken S3”
Written on: 13/10/2012 by benno920
Having just been through the claims and repaires process with CPP and the fone clinic all i can say is it was pretty painless. having seen the other reviews i was very apprehensive, but i needn`t have been. my phone was returned within a week (5 working days) and all seems well. (read more)
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Showing 21 - 30 of 194 Reviews
★★★☆☆
“Massive headache but it worked out in the end!”
Written on: 11/10/2012
After i lost my phone at work on a saturday morning i did the usual, spent hours searching about and retracing my steps but to no avail. I called T-mobile later that evening to have the phone blocked and report it as lost. once i had done that they provided me with the details of CCP Phonesafe insurance to call them and register my claim. I tried calling several time's before 5pm on saturday with no answer untill i finally got an automated recording stating that our offices are now closed... (read more)
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★★★★★
“I had no problem, phone was fixed within 5 working days”
Written on: 06/10/2012
Dropped my S3 and ended up with a cracked screen. I am with NatWest so phoned them up, sent an email with a photo of a Vodafone receipt and they called me back the following day. Filled in a form, wrapped my phone up and sent it via recorded delivery. Phone was sent on Tuesday and I got it back repaired the following Tuesday - 5 working days. I read some of the reviews here and they did not fill me up with confidence, but in the end I had no problems whatsoever. (read more)
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★☆☆☆☆
“farce! waiting months for replacement!”
Written on: 24/09/2012 by irishcork
This company is a joke! They frustrate your claim in anyway possible. (read more)
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★★★☆☆
“Got there in the end...”
Written on: 21/09/2012 by googleyb (1 review written)
I have Natwest Gold Account mobile insurance which (I didn't know at the time) is through CPP. My iPhone just died on me on the 30th Aug so I rang CPP (through Natwest's number) the next day. They made the process to start very easy - just fill out the form and send it with the phone to a company called 'The Fone Clinic' who assess the phones. I had the form the following day and sent off my phone. On 'The Fone Clinic' website you can check the status of your claim and by the 1st Sept it... (read more)
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★☆☆☆☆
“TERRIBLE..........................NEVER AGAIN”
Written on: 15/08/2012
PUT MY CLAIM IN THE 16TH JUNE STILL WAITING FOR AN OUTCOME AND ITS AUG,S NOW AFTER DAYS OF CALLING (MUST OF BEEN 30-40 CALLS TO CPP) TO BE TOLD I WAS GETTING A RECONDATIONED PHONE. DONT EVER GO WITH THIS COMANY EVER!!!!! P.S NATWEST SHOULD PULL OUT OF THIS COMPANY!!!!!!!! ABSOLUTE DREDFUL !!!! (read more)
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★☆☆☆☆
“Pointless waste of time!”
Written on: 05/08/2012 by xcel-henry
Every excuse not proceed with claim, lied about contacting me, ignored my letters and emails, complete waste of time AVOID THEM! (read more)
Visit cpp.co.ukBloomberg23's Response to xcel-henry's Review
Written on: 04/10/2012
Same situation with my claim, lied about having called me, ignored all emails, dragged my claim out for 3 months telling me I had to get a form from Apple that doesn't exist, and now charging £50 excess on top of the 3 months of £15 payments I've been billed for since claiming. Useless operatives, contradictory, made things up to drag the claim out. Even ignored my letters and emails of complaint!
Without a doubt the absolute worst company I've ever dealt with. That complaints is at the top of their 'contact us' section says it all. Why any company would be affiliated with them is beyond me.
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★☆☆☆☆
“a waste of space dont use them”
Written on: 24/07/2012 by crap2 (1 review written)
my phone stopped working total crashed not working at all htc hd2 was just over 2 years old still paying for insurance they told me after paying nearly 2.5 years cant claim because my phone was broken for more than 10 days i tryed to go to T-mobile shop but was closing down for referb so had to go to town as i cant get to so easyle this caused the delay they have had over £ 250 off me how fu- ing shi is that the scamming bast--- lee in sheffield .. (read more)
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★☆☆☆☆
“Every excuse used not to process a simple claim”
Written on: 08/07/2012
Claiming for a cracked iPhone screen would seem pretty straightforward you would think (dropping one must be a fairly typical smart phone accident). We logged the claim the day it happened, sent the handset off straight away etc. Several weeks later we chased CPP to find out they had made the decision not to process the claim as the handset had a white cover on it (cosmetic change made 12 months prior to the claim) for reasons stated as "phone damage not consistent with stated reason". This... (read more)
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★☆☆☆☆
“Absolute useless scam. ”
Written on: 05/07/2012 by mparker8
Avoid at all costs. This has to be the worst insurance company invented. shocked this is the company RBS have gone with. They are completely usless at customer service & will find anyway they can to 'not pay up' - the staff seem completely untrained & rude. Absolute joke, no idea how they are still in business; please for your own sake avoid this company, shame you cant give no stars at all! (read more)
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★☆☆☆☆
“Changing insurance for next phone”
Written on: 25/06/2012
The day i lost my phone i had been to the police.. blocked my phone and contacted insurance all within an hour. The insurance company told me i would have my phone within 5 working days yet I'm sat here 12 days later still with no iPhone 4s in my hand! As soon as i get my phone i will be cancelling insurance and taking out with somebody else. Absolutely ridiculous!!!!!!!!! (read more)
Visit cpp.co.ukVickyhursty's Comment
Written on: 27/06/2012
ive been waiting 3 weeks to this day, accidentally broke my iphone 4, rang immediately, 3 weeks down the line, claim still hasnt been assessed!!!! They require info from O2, ie, the date i FIRST USED my phone and the last day it was used! JOke, O2 sent email 2 days ago, rang cpp today, NO JOY
JOKE
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Showing 31 - 40 of 194 Reviews
★☆☆☆☆
“Worst service ever - completly useless!”
Written on: 21/06/2012 by riccresc (2 reviews written)
I got this Phone Insurance as part of my Natwest Gold Advantage 'package'. I have been insured for over 4 years and submitted my first claim two weeks ago after my mobile phone was stolen. After submitting all requested documents by fax I had to call their 0845 number more than 6/7 times to have my claim processed (they always need a document in a different format). After two weeks I am still waiting for a decision on my claim ... and I do not know when/if I will finally receive a mobile... (read more)
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★☆☆☆☆
“Joke Company - Fonesafe, no response from CEO Mike NEESBY”
Written on: 14/06/2012
no email reply to compaints evwn by theri own service level - when addresses to the CEO Mike Neesby??? that was Monday it is now Friday no sign of a handset in 48 hours.......but oh so many calls and proceses MADE up as they go along................it wil be escalated to their regulating body - just an EXTRACT of an email to my daughter who had been mugges at knife point and we wanted her handset sorted - which is why i had paid DOUBLE for this (receommended by tmobile ) FANTASTic easy... (read more)
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★★★★★
“No problems”
Written on: 14/06/2012 by RalphW
I recently lost my phone and after reading through this page and talking to friends about their experiences with insurance claims, I was very worried that my claim wouldnt be accepted but I have to say it couldn't have been a more pleasant experience. The people I spoke to were polite and helpful, and very quick in processing my claim. I had a replacement phone in about 2 weeks. Very happy with how I was dealt with, especially since it was my first time ever making an insurance claim so I... (read more)
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★☆☆☆☆
“Shockingly poor service”
Written on: 13/06/2012
Just got off the phone to this company for the 6th time in 3 weeks & still waiting for my claim to be processed even though I was assured it would be processed within 5 working days. Not impressed at all & if I did not get this insurance free with my NatWest silver account there is no way I would be paying for it. (read more)
Visit cpp.co.ukVickyhursty's Comment
Written on: 27/06/2012
snap, 3 weeks to the day, still not even been processed yet. Am going to complain to natwest and possibly move my account
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★☆☆☆☆
“TOTAL SCAM !!!”
Written on: 04/06/2012
Cpp is probably the worst company ever. Not only they don't keep their promises but they try in all sort of ways not to fulfill your claim for mobile phone damage/loss or theft. The terms and conditions are very poor and if you manage to find that in fact your claim is a legitimate one, they come up with a "brilliant":"Not everything can be covered in the terms and conditions". Amazing !!! I was surprised to find out that if your claim has been declined on timescales, you can always appeal... (read more)
Visit cpp.co.ukCppuk's Comment
Written on: 06/06/2012
Hi there, we’re really sorry you feel this way regarding your experience with CPP. We welcome you to email us at myexperience@cpp.co.uk along with your contact details to assist you further. Just to highlight that PPI is not a product included in the CPP product range. Thank you. CPP
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★☆☆☆☆
“What a joke!!!”
Written on: 25/05/2012
I dropped my iPhone and smashed the screen, I rung to make a claim and had to send email of pop about 10 times cos it wasn't received! I sent my phone paid £25 excess received phone back screen repaired however 2 days later middle button wouldn't press in and screen was coming away from phone!! Rung up and had to return to the phone clinc another company they use to repair the Phones only to be told it had further damage to the phone due to the home button not working and told me I would... (read more)
Visit cpp.co.ukCppuk's Comment
Written on: 25/05/2012
Hi there, I'm really sorry you feel this way. We welcome you to email us at myexperience@cpp.co.uk along with your contact details and a brief outline of your issue. Someone will then be in touch with you. Thank you. CPP
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★☆☆☆☆
“NOT WORTH THE ONE STAR!!!”
Written on: 23/05/2012
"NOT EVEN WORTH THE ONE STAR!" "MONEY FOR OLD ROPE!!" I have given them 1 star because I had too!! I have been without a phone for some 12 weeks, I call every day to find out what seems to be the hold up and just get some silly girl called "Amy" say I'll call you back in half an hour and never does! If I had a pound every time she has said it, i'd be a wealthy man! Also, before I sent the phone off, I had to wait 2 weeks for them claim to be accepted as my mobile phone contract with all the... (read more)
Visit cpp.co.ukCppuk's Comment
Written on: 23/05/2012
Hi there,
I'm really sorry that you've been unhappy with the service you've received to date. If you send your details to myexperience@cpp.co.uk I'll get one of the team to contact you.
thanks
CPP
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★☆☆☆☆
“"Con artists" is putting it nicely”
Written on: 22/05/2012
Im not gonna sit here and write a super long review about my terrible experience with CPP Fonesafe, but what i will say is that they are con artists, and that is an understatement. They will literally cling at any straws they can get their grubby hands on to avoid paying out, and even when they do approve a claim, getting a new handset is like drawing blood from a stone. I'm honestly suprised that this company is still allowed to operate, surely there needs to be some sort of regulation... (read more)
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★☆☆☆☆
“Phone safe :-( :-( phone unsafe”
Written on: 16/05/2012
Very surprised t mobile has team up with this company,with terms and conditions and small print as big as the yellow pages, when your claiming from phone safe they will be using every excuse and loop hole available to get away from fixing or replacing your mobile phone, rude saff,poor customer service, terrible ethics,phone crooks ,Stay well away and Save your money. Another unsuccessful claim.failed to follow terms and conditions version 58, (read more)
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★★★★☆
“Good service”
Written on: 11/05/2012
I was dreading on making my claim when I read the review site. All in all I haven't had a bad experience what so ever, all the staff were really nice with me (you speak how you wish to be spoken to) It took a bit longer to claim the water damage on my phone than I wanted it to, but thats partly my networks fault as my Iphone is still showing barred on the national database (when I previously reported it lost but managed to retrieve it last year) Once I sent them proof of usage from my... (read more)
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Showing 41 - 50 of 194 Reviews
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Edel085's Response to Gnasher1983's Review
Written on: 24/04/2013
How long does the process take?