Ford UK have no clue at all about the Explorer. In the States, service recalls, and faults that are repaired under general service, or extended issues, such as the timing chain are covered- here in the uk THEY ARE NOT.....Ford seem to have forgotten about the Explorers they SOLD in the uk in that period. There are a great many Ex owners here still, we get help and advice and parts/service from each other..............SHAME, if it was not for the fact that I/we love our cars, they would be scrapped by now!