written by cm190 on 25/12/2014
Allianz are a fantastic (if one does exist) car insurance company and I would have no problem recommending them to friends and family. Having taken comprehensive car insurance with them for the 1st time in 8 years of driving upon which I had my first accident (my fault) I found the claims process to be very quick (3 weeks to conclude in full) and with minimal fuss / hassle involved. I had selected no additional courtesy car on my policy so only had a C. Car for a total of 4 days once my vehicle had been written off (I wanted to clarify this as people have been stating this as a negative point against the company however the policy is very clear on this and so are the staff when you speak with them). It is simple - If you want to guarantee a Courtesy car then you should pay the additional fee (£30 approx) otherwise you get the maximum entitlement of 4 days only which was more than enough for me. The claims process was easy to follow, took around a week to hear back from the claims handler who then came back with a write off confirmation and an offer of settlement against my car. The offer was quite low, but after a bit of market research I was able to negotiate this offer up by almost £1000 (this isn't unique to Allianz - unfortunately it is the way insurance company models work and how they increase the profit margins). The settlement cheque arrived in 2 days and cleared into my account 4 days later - again a swift and easy process. Thoroughly recommend Allianz as an insurance company and the staff are very helpful and happy to help. I must admit this the the first and only insurance company I can and have reviewed to this standard as normally they are all pretty poor. I hope this review helps inform your choice a little better - however please remember that each and every situation will be unique.
written by Aga_00 on 06/11/2014
I am very happy with Allianz. They are my car insurance providers for the last 3 years and I'm not going to change them any time soon. Customer service is on really high level and I have never had any problems with them. Calls are handled with professionalism and great manners. Few months ago I had a crash on the motorway where guy drove off. Case is still ongoing but they provided and still providing me with support and updates. Thats not a company which is only sending letters to you they taking time to call you with an update. That made me feel safer as it was my first (and hopefully the last) time when I had to deal with claims department. They had no problems to take their time and explain me what is the next step and answer all my questions. It is really easy to deal with them and I would love all different companies to take example from them!
written by Jamesgladwell on 10/09/2013
This company gave me an amazing price on my policy, on a like for like cover from my previous insurer. I found this using an online comparison tool. I understand that I will be able to amend my policy online using online tools, and they have explained to me that they are principally online based. I understand and am happy with that. I did however speak to them when setting up the policy and they were very friendly polite and helpful and I wasn't on hold for very long. I have seen some other customer reviews of their claims handling processes. I suspect you get what you pay for, although I've had similar experience with other insurance companies anyway.
written by on 30/06/2010
Had an accident on the motorway (the other driver involved legged it) Allianz arranged a tow off the motorway (Green Flag wouldnt come out). They paid private sale value of car within my area and I received the cheque within days of accepting offer.
written by on 24/06/2008
premium insurance company with good customer service
written by on 04/04/2008
I had an accident on a Thursday afternoon and called Allianz Cornhill www.allianzcornhill.co.uk to report this on Friday morning. I received a callback from a repairer within an hour, the car went for repair on the Tuesday and was ready by the Friday. I was provided with a courtesy car whilst may car was in for repair. 8 days from start to finish.
Written on: 11/11/2009
Your lucky, Its taken over a year for them to sort out a simple cliam, The body repair shop they employed to do the works were usless in every way. I had to send my car back twice as i was unsatisfied with the quality or work undetaken. I still remain unsatisfied and now have gone to the financial ombusdman but feel its not going the way i would have hoped (Still). I was promised by a senior employee at Allianz they would issu#e me with a cheque to correct the work after i sought a quote from an independant body shop and they went back on that promise. Do NOT Use them the worst insurance company ive ever used !!!!!!!!!
Written on: 15/11/2010
I found this review very helpful because...it was informative. It gave first hand experience of someone who had actually made a claim. Most of us are inclined to write after a bad experience; it takes something pretty impressive to inspire us to write about a good one!
written by nigealex on 05/10/2006
For me, I benefited from using an independent broker that I can phone if needed, and there are no call centres which is a relief.
Allianz Cornhill will also sort out any car insurance claims should I need to make one.
Written on: 11/11/2009
Not the same experience ive had !! Its taken over a year for them to sort out a simple cliam, The body repair shop they employed to do the works were usless in every way. I had to send my car back twice as i was unsatisfied with the quality or work undetaken. I still remain unsatisfied and now have gone to the financial ombusdman but feel its not going the way i would have hoped (Still). I was promised by a senior employee at Allianz they would issu#e me with a cheque to correct the work after i sought a quote from an independant body shop and they went back on that promise. Do NOT Use them the worst insurance company ive ever used !!!!!!!!!
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Giles74's Comment
Written on: 11/11/2009
We can't be talking about the same insurance company ?? Its taken over a year for them to sort out a simple cliam, The body repair shop they employed to do the works were usless in every way. I had to send my car back twice as i was unsatisfied with the quality or work undetaken. I still remain unsatisfied and now have gone to the financial ombusdman but feel its not going the way i would have hoped (Still). I was promised by a senior employee at Allianz they would issu#e me with a cheque to correct the work after i sought a quote from an independant body shop and they went back on that promise. Do NOT Use them the worst insurance company ive ever used !!!!!!!!!