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Written on: 06/11/2014 by Aga_00 (1 review written)
I am very happy with Allianz. They are my car insurance providers for the last 3 years and I'm not going to change them any time soon. Customer service is on really high level and I have never had any problems with them. Calls are handled with professionalism and great manners. Few months ago I had a crash on the motorway where guy drove off. Case is still ongoing but they provided and still providing me with support and updates. Thats not a company which is only sending letters to you they… Read Full Review
Written on: 05/06/2014 by dougpearce (1 review written)
I purchased car insurance through Allianz Cover insurance because they had a good deal. However, what they don't tell you is that they don't accept No Claims Discount proof from your previous policy if it is still running. Well, normally your Renewal Notice is sent out BEFORE your previous policy expires, isn't it? So they tell you your premium must be charged at 0 years no claims until your previous policy expires, then you can't pay for No Claims Protection. So, I had to cancel. In short… Read Full Review
Written on: 07/05/2014 by 462Evans (1 review written)
I have a claim ongoing, not my fault. I got acceptance of fault from the third party, NOT Allianz because they never actually do anything other than take your money. My premium doubled due to the ongoing claim but now that liability has been accepted do you think I can get my money out of them and my premium reduced? In the 1 year hat this has ben gong on I have received ONE phone call from Allianz. I will also add that they sent me a cheque for £100 by way of an "apology" for their poor… Read Full Review
Written on: 10/09/2013 by Jamesgladwell (1 review written)
This company gave me an amazing price on my policy, on a like for like cover from my previous insurer. I found this using an online comparison tool. I understand that I will be able to amend my policy online using online tools, and they have explained to me that they are principally online based. I understand and am happy with that. I did however speak to them when setting up the policy and they were very friendly polite and helpful and I wasn't on hold for very long. I have seen some other… Read Full Review
Written on: 26/08/2013
After purchasing a my car insurance online in June 2013 (ALLIANZ YOUR COVER CAR INSURANCE), I then needed to update my policy after the purchase of a new car. I first rang the customer service number on Friday 23rd August. No matter what time I rang, it would ring out maybe once, twice or even 3 times, and then just cut dead. After 2 hours of this, I went and rang the claim hotline, hoping someone would sort me out. I was first on hold for 50 minutes. I could wait no longer. I had to go… Read Full Review
Written on: 26/06/2013
I rang up to add European cover to my policy, a premium was deducted and I received the documents via email. As the premium on the documents did not match what had been agreed I rang to query immediately. I was told that the premium was how much cover would have cost if I had taken it out for the whole year, and that anyway I didn't need to ring up for cover until 1 week before travel. I therefore cancelled, was told I would be refunded and received cancellation documents. This all happened… Read Full Review
Written on: 17/04/2013
Dated 15/04/2013 I would like to say that i am totally disappointed with the services of Allianz insurance company, with whom i am insured through one quote direct (broker), my claim is not being responded from last two day, i am fed up by phoning them, my claim no is BL1637432A. on Saturday a thieve have smashed my window, and then pulled out a massive part of my dash board, containing, original CD player and radio of my Toyota yaris also one more cd player that i installed 2 weeks ago. he… Read Full Review
Written on: 18/01/2013
I was with Allianz for 1 yesr, got in to a 3rd party dispute which had nothing to do with me. I heard nothing about the investigation. since left the company for new insurance in odt last year. yesterday I got a bill for £10,000 asking me to pay for a 3rd party incidant which has nothing to do with me. Ive had no communication from these people until yesterday just asking me to pay....not trust theses people . they aint getting nothing out of me, ill be taking them to watch dog. if they think… Read Full Review
Written on: 18/12/2012 by RicardoRozsa (1 review written)
My name is Ricardo and my claim number is 2498888. my car license is 11D29319. The claim was sent on 11th of december. Since that day i've been calling Allianz to ask when i can fix my car. Every time they say someone will call me back in the same day giving me the details. THEY NEVER CALL ME BACK. Everyday i call and the same asnwer is given. Someone is going to call me back. Its been 8 days and still nothing. THINK TWICE BEFORE DOING AN INSURENCE WITH ALLIANZ. THERE'S NO CONSIDERATION. NO ONE… Read Full Review
Written on: 07/08/2012
After having to submit a claim with Allianz I've learned that they will go through even illegal lengths to deny you. No matter how many physician forms, police reports, and other documents I had in my favor, Allianz just said "we disagree, you're denied" after all of it. Months and months of harassing doctors and lawmen for forms that all proved my claim were simply ignored and my claim was denied. This is so so wrong, you will never get what is rightfully yours, no matter how much you prove… Read Full Review
Written on: 01/02/2012 by rtbcomp (1 review written)
Needed my car for my business. Got fully comp cover with hire car on monthly payments. Car got stolen. Got a cheque for £32 next day, they deducted outstanding installments. Wouldn't let me have a hire car because they'd settled. Tried to complain, they put phone down on me. Complained to director, he told me to complain to the person I was complaining about. Could only find recordings of conversations when it suited them. The irony is I've now been elsewhere for several years with no claims… Read Full Review
Written on: 06/01/2012
My daughter-in-law had parked her car outside our house and while she was in our house a neighbour backed his car into hers. He admitted it was wholly his fault and would inform his insurance company accordingly. My daughter-in-law duly informed Allianz. You would think this would be a pretty straightforward claim. However, Allianz told her to deal with the claim herself and telephone the other party's insurance company. My husband was apoplectic!!! We are insured with Saga who are extremely… Read Full Review
Written on: 31/10/2011 by Spinney28 (1 review written)
We have been with Allianz for 5 years, with very very few claims and therefore no reason to have an issue. We recently had a cat convertor stolen off a car. It took them 4 weeks to inform us that the car needed to be sent to an authorised repairer, during which time the car depreciated by more than £600. When an engineer finally came out to inspect the car, which itself took over 3 weeks, he left something on and the battery died. This could only be reset by a Main Dealer, so a further… Read Full Review
Written on: 01/10/2011
Went with Allianz as was best deal through search engines, however I had an outstanding claim which wasnt my fault from a previous accident which was still outstanding. This was since settled at 50/50 and my claim went up from £500 to over £1200 without any courtesy call whatsoever or correspondence. Didnt find this out until I saw a few payments debited from my account. THe customer service is absolutely disgraceful and I will be going to the financial ombudsman - avoid at all costs!!!!!!!!!… Read Full Review
Written on: 29/06/2011 by anti-Allianz (1 review written)
i had this insurance from 2008 to 2009 and i when into a legal dispute so i was under the impression that i had legal protection within my cover but i found it not i was not so i went with Tradex for 2009-2010 but for this year 2011 i came back with Allianz again so i had Armed Robbery on 01/April/2011 and most of my business stock is been taken away and all they are trying to do is to find a way from their book to escape not to pay so i am in proceeding to the court action and i want to go to… Read Full Review
Written on: 13/06/2011 by IFernando (1 review written)
I made a claim to Allianz after someone stole suspension parts off my car. The car was collected by them as it was no longer driveable. I received a letter saying no parts have actually been stolen and that the parts are intact on the car! and that this is a mechanical problem and they are not going to fix it! Just as well i took pictures! I challenged them on the phone with what i new only to find out that these idiots had not even sent a engineer out to look at my car. After phoning them… Read Full Review
Written on: 07/02/2011
Allianz Never use this company.
You will be throwing your money away, you might as well flush your money down the loo.
We pay £11,000.00 a year insurance to Allianz we have never made a claim on our insurance in 10 years.
They take your money and don't pay up when you make a claim. They try all the tricks in the book. I am totally convinced that they behave illegally.
Can any one out there advise us on what to do next.
We have been told that the ombudsman generally side with insurance… Read Full Review
Written on: 27/11/2010 by Andy Gillott (2 reviews written)
Terrible experience with this company. I had an accident last year and allianz cornhill have been rude and unpleasant to deal with throughout the claim process. Awful customer service and they had the cheek to double my premium without telling me even though the accident wasn't my fault. Avoid like the plague… Read Full Review
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