Mobile Phone Repairs Reviews - www.mobilephonerepairs.co.uk

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Latest Reviews

★☆☆☆☆

“I would give zero if I could. Avoid this place like...”

Written on: 29/01/2016 by FinnLake (1 review written)

I would give zero if I could. Avoid this place like the plague you pay a deposit and they take your item and then you never hear from them again. They don't reply to emails and don't answer the phone… Read Full Review

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★☆☆☆☆

“I was held to ransom”

Written on: 26/01/2016 by DavidinUK (1 review written)

My Macbook USB port was damaged, and it was too old for Apple to fix, so I thought mobilephonerepairing would help... and they said they could. But it was all false!! "Elite" is anything but elite! They UPS pick-up'd my laptop, after a few weeks of them having my laptop I was sent my account login details to check it's progress (this took a few calls and emails to get logged on!) Then i messaged them through my online Elite account, and had no response. Phone calls just either didn't get… Read Full Review

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★☆☆☆☆

“Make sure you read the poor reviews I wish I had! Do...”

Written on: 14/01/2016 by AmirQ (1 review written)

Make sure you read the poor reviews> I wish I had! Do not use them. They should not be allowed to remain in business. Poor quality repair and item returned in worse condition than sent… Read Full Review

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★☆☆☆☆

“dreadful ”

Written on: 05/01/2016 by ksMcClellan269 (1 review written)

Quote 69.99 for a screen repair, ended up after two weeks being told it would £164. Promised 24 hours to repair it which is not even close. Cost me a total of £27.99 to get my phone back which was returned in a worst state than it was sent. They are total rip off merchants… Read Full Review

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★☆☆☆☆

“Rip Off! They need to be stopped”

Written on: 10/12/2015

I was stupid and read the reviews AFTER I had booked a service. I cancelled with-in 5 minutes but they still took a deposit from my account and REFUSE to refund. This is not legal under consumer law! Spread the word on social media people, this company really need to be stopped from ripping off any more people!… Read Full Review

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★★☆☆☆

“Slow, not a local shop as advertised”

Written on: 26/11/2015 by 123rhs456 (1 review written)

Computer failed, could not be booted up at all. I thought it was going to a local shop but it turned out the PC had to be collected and sent up North somewhere. I needed a bar code label which of course I couldn't print off because I had no PC! This had to be sent on by an external agency. Finally collected after several days and finally fixed and returned but it all took too long and the expense of sending the item elsewhere by courier made the whole job far too long and expensive. If the… Read Full Review

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★☆☆☆☆

“AVOID THESE CRIMINALS”

Written on: 08/11/2015

I sent my phone off to have the screen replaced. A few months down the line and a) they put the wrong screen on b) they broke the device in myriad other ways c) they cracked the new screen they put on d) they hid the true cost by excluding VAT also tried to add more charges every time they broke the device. I've given up on ever getting my original £450 smart phone working again, they've basically destroyed the thing. They have 600 complaints lodged with Trading Standards about them. They… Read Full Review

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★☆☆☆☆

“It all sounded great! Xbox one software issue. Quoted...”

Written on: 01/11/2015 by DaytonO'Neal (1 review written)

It all sounded great! Xbox one software issue. Quoted price £67.50. Sent away. Paid deposit. Instant message saying it was hardware issue. Quoted £150. Asked me if I still wanted it fixed. Said no. Xbox would give new console £90. Specifically said to return Xbox. Instead they completely ignored my answer. Fixed the Xbox and demanded £150!! Totally wrong anyway u look at it. Would not return Xbox. After lots of messaging quoted £90. Still refused. Quoted £67.50 plus vat= ££81. Plus… Read Full Review

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★☆☆☆☆

“Smashed my phone, charged me to return it and said...”

Written on: 26/10/2015 by G_Packer (1 review written)

I sent in my phone with a broken screen. I was told it was unfixable and had to pay extra to have it returned. When it was returned it was unbelievably smashed. Someone appeared to have used a screwdriver to open the casing from the side and slipped and bent the casing and utterly smashed the screen. They are maintaining the line that it was this bad when it arrived. I am going to have to take them to small claims court which is a pain in the neck… Read Full Review

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★☆☆☆☆

“Don't go near this bunch”

Written on: 22/10/2015 by Bellhv29 (1 review written)

Just do yourself a massive favour and do not do "business" with them. Google them to see the real story but beware - they write their own reviews online full of glowing, badly written, praise. Your valuable electronic goods will need "a more complex repair than first quoted", then it will be "unrepairable", then, as you pay for it to be returned a miracle fix will be done...and your item will be held 'hostage'. Avoid! Look out for them on Watchdog soon… Read Full Review

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★☆☆☆☆

“Avoid this company, terriible!!!!”

Written on: 14/10/2015 by AzulHayden (1 review written)

I wish I could give them no stars! These guys trade under a number of names, so do your research before you send off your device. Thankfully I seem to be one of the lucky ones that actually received my phone back, however the state of it was terrible, the screen was protruding out of the phone and just days later it started coming out altogether! I paid again to send it back (lots of hidden costs with this company including a fee to release you device - or they just keep it!) and it came back… Read Full Review

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★☆☆☆☆

“This company has charged me £89.99 (and don't forget...”

Written on: 14/10/2015

This company has charged me £89.99 (and don't forget the additional VAT which they put in the small print) to replace a screen, then advised me that the case was bent and to replace that would cost another £25 (and don't forget the VAT which they put in the small print). When I eventually got the phone back, the screen is still cracked and the case has not been changed. So I've basically paid about £140 for nothing!!… Read Full Review

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★☆☆☆☆

“Hidden Costs Expensive”

Written on: 01/10/2015 by seaweed101 (1 review written)

I enquired this company to fix my damaged iphone 6 phone screen given a price that seemed reasonable however the quotation did not include VAT price and then once received they added aditional costs which seemed ridiculous. If i knew this before I would of gone elsewhere in which I would have saved £60 quid!… Read Full Review

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★★★★☆

“I read the reviews after sending my iPad here and...”

Written on: 14/09/2015

I read the reviews after sending my iPad here and horrified i was. I had a cracked screen and non working iPad. The one they returned ddnt look like mine! It was anew but differently and now everything on it works. They claim something happened in transit and that they rectified it but I can pay to have it returned. I trust them as they fixed it, having read other comments. Just posting wrong comments about these guys! There are different things on it now too and the case is very shiny now… Read Full Review

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★☆☆☆☆

“AVOID AND BEWARE THEY GO UNDER DIFFERENT NAMES”

Written on: 07/09/2015 by Angelica423 (1 review written)

This company is Elite phone & computer repairs/ Elite communications / Apple Repairer UK amongst a few names. All names lead back to one address and one guy. This company have taken in hundreds of customers and have several county court judgements against them. There ongoing court cases of customers trying to get their money back. Several customers had to involve the Police to get devices back. If you send your device they will basically hold your device hostage and demand more and more money… Read Full Review

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★☆☆☆☆

“I sent my iPad to them for repair in July and was...”

Written on: 06/09/2015 by Ron1152 (1 review written)

I sent my iPad to them for repair in July and was charged £100 for screen replacement. It has never been returned. I had to buy a new one to replace the stolen one.  So far we have identified 50 other victims. AVOID… Read Full Review

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★☆☆☆☆

“EPAC Victims Support”

Written on: 30/08/2015 by davidraymondsouthall (1 review written)

Started a facebook group to coordinate resistance against these people go on facebook and search for 'EPAC Victims Support' as I do not think this review will be posted if I include the URL BASICALLY AVOID if you value your device and money… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 26/08/2015 by WilliamGregory199 (1 review written)

Wish I could give zero stars. Terrible company, ive phoned citizens advice and im reporting them to trading standards as well… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 25/08/2015

DO NOT USE this company. You have been warned. Sent mini iPad with cracked screen. Price nearly double quoted as VAT was added and told me the outer casing was bent so more money and if I didn't pay I could see problems. One simple cracked screen cost GBP112.50. When received the glass was slightly sliding around in the casing and hey presto, it has cracked again. Job incomplete, expensive and money down the drain. Will go to Apple and pay again but have a proper job done. Can't see… Read Full Review

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★☆☆☆☆

“As Bad as other reviews suggest AVOID!!”

Written on: 13/08/2015 by Griff1954 (1 review written)

Phoned up and paid my £17.50 deposit but just before wrapping my Ipad to post it off a sixth sense made me check the on-line reviews. Very unhappy about the number of complaints and the staggering similarity of the issues mentioned I phoned them back within 10 minutes and told them to cancel my booking and refund my money.The deposit is non refundable. You can't have it back" I tried to raise a disputed transaction with my bank but they didn't want to know and referred me to trading standards… Read Full Review

Rosalie4646's Response to Griff1954's Review

Written on: 17/08/2015

A similar thing has just happened to me. i paid the 17.50 and then checked the online reviews. Should have done it first of course!! Within 5 minutes I called them to say I had changed my mind and could they refund the deposit. they said no as they had already organised the UPS collection etc etc. I said that Asia (the lady I spoke to) had advised me that I would get a link to UPS where I would have to complete my details for collection and so the collection wouldnt have already been booked. The man I spoke to has promised to et back to me - we'll see what his response is.

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