Blue Arrow Reviews
Latest Reviews
★☆☆☆☆
“not pay for break, no protection, no respect the people, ”
Written on: 08/06/2013 by kilogros
not pay for break, no protection, no respect the people, (read more)
★★★★☆
“Delayed Start date but...”
Written on: 26/05/2013 by leonh677
I was recently recruited to work in technical support, my original start date was in December but the company (not blue arrow) kept changing the start date. Other than that i have had no problems. The best thing about blue arrow is they will pay for your expenses such as travel and food substances. My contract is nearly up with blue arrow but i've been told i may be made permanent with the company. (read more)
★☆☆☆☆
“Worst agency ever”
Written on: 17/05/2013 by TheExperiencedOne
Hasty, arrogant and rude staff that cannot regard your well being. (read more)
★☆☆☆☆
“I have recently started with them I used to work with...”
Written on: 16/05/2013
I have recently started with them I used to work with them between 2006 and 2008. No problems ever in that time. Now, on my very first pay they short paid me. When i asked, politely at first, they said that they can only put in what the client said. When, after speaking to client, they still said they cant do anything, i told them the client wants an email, they then said, it takes time. When i complained further, they threatened me further by saying they will remove me from the job. I then... (read more)
★☆☆☆☆
“Poor Agency”
Written on: 26/04/2013
Wouldn't touch them with a bargepole. Applied for several jobs heard nothing until they called me out the blue started harping on about a job I have no experienced in, then fobbed me off saying that one of their colleagues would call me about the job I applied for in the first place, Never heard a thing. Went to job fair and gave my details to blue arrow he was supposed to email me some documents to fill in for jobs. Again ive heard nothing. (read more)
★☆☆☆☆
“Stay away from this place”
Written on: 24/04/2013
This is the most dodgy agency I have ever worked for. They delayed the payment every single week and every time the amount that they did pay was a lot less than it should have been. They're staff was either highly unqualified in what they were doing, either they were very qualified in ripping people off and pretending that everything is happening the way it is supposed to. Missing hours in a huge amount is a usual thing in Blue Arrow. And if I tried to receive an explanation for my salary... (read more)
★☆☆☆☆
“rubbish”
Written on: 15/04/2013 by maromarez
The didn't pay my holiday, claiming I requested them to late. I tried to request my holiday just one month after end of tax ear. (read more)
★☆☆☆☆
“Wages Missing, Questions Unanswered.”
Written on: 11/04/2013
I'm being paid a lot less every single week than I am supposed to, they are DEDUCTING my travel and substinence instead of paying it, and where I'm supposed to be being paid £300, I am being paid £150.. This is wrong! I am unable to speak to my consultant about it, but he is not being very helpful at all and saying it's a problem with my tax code because they didn't ask me for my P45!? But not only is it a problem with my tax code, it's a problem with the amount of money coming into my... (read more)
★☆☆☆☆
“Rubbish”
Written on: 22/03/2013
I worked for them the first sunday in feb 2013 and im still waiting to be paid ! (22/03/2013) The woman i need to speak to is never in the office never returns my calls or emails i called there Head office in luton to make a compliant they said they will look into it 4 wks later still nothing STAY AWAY !! (read more)
★☆☆☆☆
“forcing the overtime he has not agreed. intimidation...”
Written on: 11/03/2013
forcing the overtime he has not agreed. intimidation that I lose my job. work in sports direct in Shirebrook (read more)
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Showing 1 - 10 of 79 Reviews
★☆☆☆☆
“worst agency... EVER!”
Written on: 17/02/2013
I remember when i was looking for a job 6 years ago. When i went to an agency i was welcomed like a guest with biscuits and tea. Everyone was so kind and happy to help. Now it`s absolutely terrible. BLUE ARROW IS THE WORST AGENCY EVER consultants are just rubbish, not willing to help they are just useless. i kept ringing every day to chase them. i have got business degree now studying towards AAT qualifications and they got me a job in FACTORY. this is just ridiculous.... they actually were... (read more)
★☆☆☆☆
“Rubbish don't waste your time.”
Written on: 15/02/2013
Advertising for sports direct. Was told to go for an interview.....sat in a room and filled in a questionnaire. Asked to start next day Saturday. (called in sick at my other job, just on case) followed directions given and got totally lost , called the agency Mobile and no answer ....even texted it in case. No answer. Went home and called the chesterfield office after 10am and left a message , received a call at noon on the Monday asking why I didn't go to work. Again asked to start next... (read more)
★☆☆☆☆
“SCARY REVIEWS....”
Written on: 13/02/2013
AFTER READING ALL THE SCARY AND TERRIBLE REVIEWS FROM THE CLIENTS OF BLUE ARROW AGENCY, I AM NOW DOUBTFUL IF I WOULD STILL CONTINUE WITH MY PLAN TO ATTEND THE TRAINING ON SECURITY OR CCTV OPERATOR WITH A FEE OF £550. VERY SKY ROCKETING FEE FOR A TRAINING. THEY SAY BECAUSE IT IS WORK GUARANTEED. THANK YOU FOR THE ASSURANCE. BUT THE QUESTION IS: WHAT KIND OF JOB SECURITY AND STABILITY DOES BLUE ARROW GIVE TO THE TRAINEES AFTER THESE COURSES? ARE THEY SURE THEY CAN GIVE THE TRAINEES JOBS RIGHT... (read more)
★☆☆☆☆
“very poor agency”
Written on: 10/02/2013 by copyright9396
worked for this agency for 5 months at sports direct at Shirebrook. The agency supervisors are a waste of time talking to as they dont know there job and most of them cant speak very good English. Blue arrow make the rules up as they go along. I had 4 days off 2 rotated days off and 2 days hoilday come back into work and the other staff I work with asked why I was in as I got the sack, went to the office and they asked why I was in work as they rung me up and said that I had been sacked,... (read more)
★★★★★
“As a driver I'm rarely without work.”
Written on: 19/01/2013
It looks like the only people who take the time to write reviews are those with a need to complain! I've used them for work since '99 (My local branch was called Recruit before it became Blue Arrow) I've always found them flexible. They always listen to my requirements, which change frequently, and although it's not always possible to give me exactly the type of work I prefer, they always do the best they can for me and often offer me a choice. I've found it's best to be honest and precise... (read more)
★☆☆☆☆
“No help, poor communication”
Written on: 16/01/2013
Blue Arrow (Harrow) - Offered a placement by a cheery, helpful, understanding consultant & although post was lower than my asking rate took position as a temp to perm (after 12 weeks) and because was promised by consultant that once I'd been there for 8 weeks she would re-negotiate pay rate. And then she left. Ever since service has declined, communication is beyond pitiable and I’m continuously pushed from person to person none of which will ever give me straight answer to my queries. 14... (read more)
★☆☆☆☆
“Waste of time”
Written on: 14/01/2013
Unhelpful staff, not interested in tHe client or the agency staff, miss leading info regarding jobs and pay. not to be used by any one who is only half professional (read more)
★☆☆☆☆
“Lack of respect”
Written on: 06/12/2012 by Dannyboyo
Underpaid and when I said I'm not going to be able to get to work as I have no fuel as you've paid me 36£ for 40 hours work they did t look fussed as if to pay why do we care? They also told me that the job would be 10am-6pm daily Monday to Friday on a permanant hour contract, one week in and in averaging 3 days a week, they contact me a couple of hours before to tell me whether they want me in even after changing my hours to 6am-2pm. They even expected me to work Sunday Aswell even after... (read more)
★★☆☆☆
“Very disappointed!!!”
Written on: 25/11/2012
Very disappointed. I applied for the vacancies at Toyota deeside, having passed the 1st stage the written tests I went for my 2nd stage which was putting wheels onto a wall non stop for 2 hours. I added up my total at the end and I got 93/96 which I believe is 96.87% right, I left and felt pretty confident I had done enough as the mistakes I made were very minor, god knows what the pass rate must be, maybe 100%, Yet this morning I receive a letter to say I have been unsuccessful and cannot... (read more)
Mikeyoo's Comment
Written on: 16/05/2013
Hi exactly the same happened to me at toyota deeside in March 2013. Top scores inc 100% in fitting the wheels to the studs. Got 40 years manufacturing experience but told was unsucessful and too busy for feedback. Found another review where blue arrow in response says " disapointed you were told that we would not be able to give you feedback. Please contact us to receive full and honest feedback". So there you go just rang and left a message on their answerphone. Try it and get the feedback you deserve.
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★☆☆☆☆
“Dissappointing”
Written on: 24/11/2012
Had to take a day off work to go to this interview I had with blue arrow for a M & S full time job, arrived at the interview to find it was just a simple 20 minute application fill in form and it wasn't even for full time! They said all those jobs went earlier this week after I rang. Severely disappointed with their service, they need to explain the jobs their advertising in a lot more full details. I could have saved myself a day off work (read more)
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Showing 11 - 20 of 79 Reviews
★☆☆☆☆
“LACK OF RESPECT FOR CANDIDATES”
Written on: 30/10/2012
Am so gutted for my son....he went through 2 interviews with an agency for Toyota both on site at burnaston, the 2nd interview was 7 HOURS long and involved a grueling work out which he was told by staff most people walk out by that stage due to the bizarre work out they made them do.....he was knackered and ached all over the next day. He also spent around £90 on buying new clothes for this interview and costs of getting there, he REALLY wanted the job ...Its sad he didn't get it (and he... (read more)
Cbuckley's Comment
Written on: 31/10/2012
I'm sorry to hear your son was not succesful and I am dissapointed that your son was told that we would not be able to give any feedback. Please ask your son to contact us on toyota@bluearrow.co.uk or 01332 282450 and I will arrange for your son to receive full and honest feedback.
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Madmum40's Comment
Written on: 31/10/2012
Thankyou for your response I appreciate it, , its a shame he didn't get the job we all understand some you win, some you loose the fact he did not get the job is not my gripe....its the cold heart attitude of no decency to give him t feedback which he needed , and he was happy to walk away and not say a thing poor lad,
I told him about your reply and he is very happy to hear you will give him the feedback, and as it happens hes just had an interview today with Royal mail who loved him and gave him the job all be it temp, I know his heart is set on Toyota though so no doubt he will want to apply again next year so yes he needs that feedback thanks.and he will call tomorrow (thursday)
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Somethingwillturnup's Comment
Written on: 14/02/2013
I agree with you. It is their job to give feedback, it is what they are paid to do! One day they will be out of work, and what goes around comes around ...
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★☆☆☆☆
“It only got worse and worse”
Written on: 19/10/2012
Hello, I have just finished working with the Blue Arrow Catering department at Reading, I was employed with them only for 1 1/2 month, and as good it seemed at the beginning as bad it become at the end. When I first applied for a job, everyone was very kind and helpful with the application. It seemed like a nice place to work. The actual contract was just one page, of which I never had a copy and by signing that I agreed with terms and conditions from Employees Handbook. (I saw the... (read more)
Somethingwillturnup's Comment
Written on: 14/02/2013
This is a really horrible experience. I hope things have got better for you work-wise since then.
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★☆☆☆☆
“Surprised!”
Written on: 16/10/2012 by fb18 (1 review written)
I'm surprised by the amount of bad reviews Blue Arrow are receiving. I have my induction with them tomorrow. After reading all the bad reviews, I'm not too sure if I want to work with them now. (read more)
Bad-Cs-Arrow's Response to fb18's Review
Written on: 19/10/2012
Go to another agency if you have on in your area.
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★☆☆☆☆
“Very disorganised,waste of time.”
Written on: 02/10/2012 by tonkocook (2 reviews written)
Went through recruitment process which I passed working for a car manufacturer,I was put on the waiting list and I was told they would call me once company starts hiring again. They called me,said company is hiring and I can go through whole recruitment process if I wish to proceed.Problem is that I already done that and Passed the first two recruitment stagies which took me 2 whole days to complete as you have to do 1 full days work at no pay and 1 day computer test etc. When I passed it... (read more)
Unimpressedmeh's Response to tonkocook's Review
Written on: 24/10/2012
They are breaking the law. You do not do a days work for free trial or not. Report this to inland revenue.
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★☆☆☆☆
“Scam”
Written on: 29/09/2012 by lchristy
How can you rate a company that is so bad and still give them 1 star. This will skew the overall rating. There are a handful only of good reviews, the majority are bad. It is high time employees took further action from this company (read more)
★☆☆☆☆
“LIARS !!!!!”
Written on: 16/08/2012
I do not as a rule usually go through agencies but a job came up that i had done before, so i applied. What a JOKE, i went through all the questions over the phone and the lady i spoke to said that the employer was in the office and she would ring me back. 24 hours later i am still waiting for that call. Even if i am not wanted then surely a little courtesy to call me or email regading this is not hard work????????????? Your website states that you are there for the temps and help us get in... (read more)
Bagroup's Comment
Written on: 30/08/2012
Hello, I am contacting you from the Blue Arrow Senior Management Team.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I would be keen to discuss this with you in further detail, so please email marketing@bluearrow.co.uk with your contact information and a little more detail and I will be in touch.
I hope to speak with you soon to resolve this issue.
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★☆☆☆☆
“SHAME!!!! and no it shouldnt even have 1 star! ”
Written on: 08/08/2012
i worked for blue arrow in march 2012 they meessed up my ages 5months later do i see the money no! i now work at step by step and they are an amazing agency to work for! And i will be getting my money back of blue arrow its called citizens advice ! i worked for it its mine simple relly! (read more)
Unimpressedmeh's Comment
Written on: 09/08/2012
Don't bother with the cab take them to the employment tribunal it's free for you as will cost them in solicitor fees :)
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Bagroup's Comment
Written on: 30/08/2012
Hello, I am contacting you from the Blue Arrow Senior Management Team.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I would be keen to discuss this with you in further detail, so please email marketing@bluearrow.co.uk with your contact information and a little more detail and I will be in touch.
I hope to speak with you soon to resolve this issue.
Reply to this comment
★☆☆☆☆
“shambles...avoid at all costs!”
Written on: 27/07/2012 by coldenjz (1 review written)
3 weeks in with blue arrow....2 pay days and both very very very wrong! they blame anyone they can except themselves and when i called to ask why i was told my conduct was disgusting! no way to run a agency blue arrow...shame on you! ACAS here we come! (read more)
Unimpressedmeh's Response to coldenjz's Review
Written on: 09/08/2012
Employment tribunal is your friend!!!
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Bagroup's Response to coldenjz's Review
Written on: 30/08/2012
Hello, I am contacting you from the Blue Arrow Senior Management Team.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I would be keen to discuss this with you in further detail, so please email marketing@bluearrow.co.uk with your contact information and a little more detail and I will be in touch.
I hope to speak with you soon to resolve this issue.
Reply to this comment
★☆☆☆☆
“Extra off wages”
Written on: 05/07/2012 by Macleod25
I don't put in travel expenses or that at blue arrow and then on my payslip it says travel and expenses at so much then they take that back plus extra resulting in my net pey being less does this happen to anyone else shi company bunch of crooks (read more)
Rich100's Response to Macleod25's Review
Written on: 12/07/2012
I don't know how many of those comments are true or not up the country. But the one in Exeter has changed looks like but they don't advertised as many jobs as normal. Well, at first they where based first near the tax office and then moved to the back corner of Dix's Field in Exeter.
I was recommended to Blue Arrow though the work programme funny enough and that’s why I went along to get register with that company as the work program wish me so to do.
I ask for (name removed) but she was not there and a girl ask me to go back home and email here to make an appointment. Another girl got up and said "are you looking for full time or temp work" I said "I was sent by the work program to get register with a local agency in my area. At the time of this was going five people was on the case. I remember a girl ringing up HQ and was saying that they are sending people down here now from the work program to this agency. Then a lady came out from the rooms and said "what are you looking for is it to do with the call centre post?" I said "do I sign here or with SWW would do that?" she said "give me your CV and post it on to the lady at SWW " no reply yet, I will give it for two days and I see where it go from there.
Rich
Exeter UK
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Guest's Response to Macleod25's Review
Written on: 25/07/2012
well I spoke to some at the liverpool office and was told to email my CV and some would ring me back in 5 working days that was 2months ago there emailed me today saying thanks for CV but your app is not what we looking for why did it take 2months to send an email these people are really bad
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Bagroup's Response to Macleod25's Review
Written on: 30/08/2012
Hello, I am contacting you from the Blue Arrow Senior Management Team.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I would be keen to discuss this with you in further detail, so please email marketing@bluearrow.co.uk with your contact information and a little more detail and I will be in touch.
I hope to speak with you soon to resolve this issue.
Reply to this comment
Bad-Cs-Arrow's Response to Macleod25's Review
Written on: 23/10/2012
I had the same experience, they took expenses for travelling from me!!!!
When I asked them to stop taking them, their answer was they can't do it in the agency. And it comes form the main office or smth. They said they will speak with the "main office" but in the en they never stopped to take those expenses.
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★☆☆☆☆
“worst company ever”
Written on: 15/06/2012
have worked for this company at airbus. they are a shambles.i have recieved intermittent payments, resulting in them owing me three weeks money.they have no intention of paying me ,they are crooks. (read more)
Bagroup's Comment
Written on: 03/09/2012
Hello, I am contacting you from the Blue Arrow Senior Management Team.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I would be keen to discuss this with you in further detail, so please email marketing@bluearrow.co.uk with your contact information and a little more detail and I will be in touch.
I hope to speak with you soon to resolve this issue.
Reply to this comment
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Showing 21 - 30 of 79 Reviews
★☆☆☆☆
“Work somewhere else”
Written on: 23/05/2012
Only in London I counted more than 36 agencies in one evening. If all of them are like Blue Arrow (Victoria Branch), I'd rather be a hooker than work with them. Even if they give you plenty of hours to do from the first day, you'll be doing less than promised. In lots of events, you have to have there up to 90 minutes before starting - 90 minutes you don't get payed. So if you work from 17h to 22h, you'll actually earn 18,30 to 22. As far as I know, other agencies don't work this way. They... (read more)
Bagroup's Comment
Written on: 14/06/2012
Hello, I am contacting you as the Manager of the London Victoria Blue Arrow branch.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I would be keen to discuss this with you in further detail, so please email nigel.ingram@bluearrow.co.uk with your contact information and a little more detail and I will be in touch.
I hope to speak with you soon to resolve this issue.
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★☆☆☆☆
“Disappointed ”
Written on: 21/05/2012
Worked for them in liverpool for a long time, now being overrun by a bad agency from Liverpool, there like headless chickens. No vision and no loyalty and it's a shame, was one of the best around. They need sorting out as there getting a bad name (read more)
Bagroup's Comment
Written on: 15/06/2012
Hello, I am contacting you from the Liverpool Blue Arrow branch.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I would be keen to discuss this with you in further detail, so please email Jade.Baker@bluearrow.co.uk with your contact information and a little more detail and I will be in touch.
I hope to speak with you soon to resolve this issue.
Reply to this comment
★☆☆☆☆
“ignorant and rude”
Written on: 19/05/2012
Their Croydon branch was visited by my mum, who has years of secretarial and admin experience, excellent references and a very smart appearance. She received a frosty reception, had an induction interview from someone who was less than bothered and subsequently never heard about any positions. Their loss I say! (read more)
Bagroup's Comment
Written on: 14/06/2012
Hello, I am contacting you as the Manager of the Croydon Blue Arrow branch.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I would be keen to discuss this with you in further detail, so please email lisa.mortie@bluearrow.co.uk with your contact information and a little more detail and I will be in touch.
I hope to speak with you soon to resolve this issue.
Reply to this comment
★☆☆☆☆
“Incompetance at its finest!!!”
Written on: 15/05/2012
Fiddled my tax, online payslips showing more than I had actually been paid, taxed on hours I hadn't been paid for, they dont sunderstand there own contract, sanctioned for taking holidays, paid a man more for equal job, staff spread malicious rumours, suspended after complaining about a male staff member grabbing me, unhelpful, rude... (read more)
Bagroup's Comment
Written on: 14/06/2012
Hello, I am contacting you from the Blue Arrow Senior Management Team.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I can't see which branch/team you have been dealing with but would be keen to discuss this with you in further detail.
Please email marketing@bluearrow.co.uk with your contact information and a little more detail as to who you have been dealing with at Blue Arrow and I will be in touch.
I hope to speak with you soon to resolve this issue.
Reply to this comment
Unimpressedmeh's Comment
Written on: 20/06/2012
What for? I no longer work for you an you NEvER resolve issues . Glad to be rid of you!
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★☆☆☆☆
“Try BBC Panorama”
Written on: 14/05/2012
Firstly, please ignore my rating. I have never worked for Blue Arrow, but some of the issues here are ones I've had with other job agencies. Bad agencies don't deserve to be in business, and I'm only posting this because of how strongly I feel about the situation. Apologies if this is the wrong place to post a comment, but to me, it is giving others who have been affected some moral support and encourage them to make a stand. I really hope that things drastically improve for those affected.... (read more)
★★☆☆☆
“Kept in the dark.”
Written on: 05/05/2012
Prior to temping for Blue Arrow I worked in a recruitment agency and constantly dealt with temps. Joining blue arrow as a temp I expected to be hear from my consultant regularly with updates. My employment with then was extremely fast a swift. They had come across my CV and I had an interview 2 days later. I was successfully at interview and started 2 days later. My consultant told that before I could start I needed to complete some paperwork. I came into the office and introduced my self to... (read more)
Bagroup's Comment
Written on: 14/06/2012
Hello, I am contacting you from the Blue Arrow Senior Management Team.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I can't see which branch/team you have been dealing with but would be keen to discuss this with you in further detail.
Please email marketing@bluearrow.co.uk with your contact information and a little more detail as to who you have been dealing with at Blue Arrow and I will be in touch.
I hope to speak with you soon to resolve this issue.
Reply to this comment
★☆☆☆☆
“Terrible experience”
Written on: 02/05/2012 by paulus76 (1 review written)
This agency is rubbish...I was there this morning....rude staff...I was supposed to have an interview with Simon and he treated me very badly...Well, they are supposed to help people find a job...If I had a job, I wouldn`t need their "help"...I hope they will lose potential customers...I don`t recommned it at all. Don`t waste your time and money for them...Idiots...Paolo (read more)
Bagroup's Response to paulus76's Review
Written on: 14/06/2012
Hello, I am contacting you from the Blue Arrow Senior Management Team.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I can't see which branch/team you have been dealing with but would be keen to discuss this with you in further detail.
Please email marketing@bluearrow.co.uk with your contact information and a little more detail as to who you have been dealing with at Blue Arrow and I will be in touch.
I hope to speak with you soon to resolve this issue.
Reply to this comment
★★☆☆☆
“Bad recruitment agency not worth it”
Written on: 28/04/2012
I was looking for a job desperately in 2011 i decided to try this agency i ring them they invited me to office i went there did some tests. Then for 3 weeks i didn't heard anything back from them. Finally i started working through this agency and it was really bad. Only 1 max 2 days per week i was working back then barely earning £100-130 per week sometimes even less than that also they were late on payments i had to wait extra weeks to receive my money.There was no days time schedule you... (read more)
Guest's Comment
Written on: 02/05/2012
I think this agency is rubbish...I was there this morning....rude staff...I was supposed to have an interview with them and he treated me very badly...Well, they are supposed to help people find a job...If I had a job, I wouldn`t need their "help"...I hope they will lose potential customers...I don`t recommned it at all...Idiots...Paolo
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Bagroup's Comment
Written on: 14/06/2012
Hello, I am contacting you from the Blue Arrow Senior Management Team.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I can't see which branch/team you have been dealing with but would be keen to discuss this with you in further detail.
Please email marketing@bluearrow.co.uk with your contact information and a little more detail as to who you have been dealing with at Blue Arrow and I will be in touch.
I hope to speak with you soon to resolve this issue.
Reply to this comment
★☆☆☆☆
“Blue Arrow in a nutshell”
Written on: 06/04/2012
Fantastic recruitment process, slow in the head Staff, rip you off when it come to your final weeks wage. I worked in an office position, in the East Midlands, found the recruitment process challenging, the qualifications on offer weren't bad, but couldn't help but wonder, why did I need them, as I al ready had qualifications that far exceeded the marks on offer. The Blue Arrow recruitment team were not bright, seem to be quiet slow when I needed to know things, whenever they had a problem,... (read more)
Bagroup's Comment
Written on: 20/04/2012
Hello, I am contacting you from the Blue Arrow Senior Management Team.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to ensure consistently high service business-wide.
I can't see which branch/team you have been dealing with but would be keen to discuss this with you in further detail.
Please email marketing@bluearrow.co.uk with your contact information and a little more detail as to who you have been dealing with at Blue Arrow and I will be in touch.
I hope to speak with you soon to resolve this issue.
Reply to this comment
Dixypixie's Comment
Written on: 21/04/2012
I had been in contact with Blue Arrow's Headquarter, and they have been unable to help me because the incompetent staff and Management at my local branch had never updated the computer details about my worked hours, I'm owed 1 weeks wages, which amounts to £360.
However, the Headquarters had supplied me with the telephone number and email address for the Branch / Area Manager, I thought I was moving in a positive direction, but no, although I get through to someone, they are constantly telling me he's not in the office, I had then asked for days for when he would be there, so I waited patiently for those days, only to be told he wasn't here or he was too busy again.
The seriousness of the matter has never crossed the minds of the people who work at the branch involved, the irrefutable and unfixable damage I believe would have a detrimental effect on both the Blue Arrow Brand and the business as a whole. I have now tried numerous times to get in contact with the Branch Manager via Email, thinking that this must be a better way of contacting the Manager and have attempted to get through to him for the past 2 months, he refuses to get back to any of my countless email correspondences, and any of my many phone calls. I have lost my confidence in any of your Branch and Area Managers they are equally as incompetent and unwilling to help and correct series of serious mistakes in the way you do business. The point now is who do I get in contact with to get some real results. Because the staff from your consultants to your Managers are hopeless, and are as stated before considerably dim. Not knowing how much hurt and distress they are causing to both myself and the Blue Arrow business and brand.
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★☆☆☆☆
“Hell”
Written on: 29/03/2012 by babygirl25
i worked for Blue Arrow Edgware for 2years....All what thez care about is profits. I worked all over London, no matter what time i finish, they never care about how i get home, never paid for travel. Many times i finish at 1 oclock at morning, even they told me event finish at 10. Last year i had big problem with them, i requested my holiday pay on 15. 12. 2011. They told me, the pay will come to my account in 2two weeks times, which i gave them 3weeks. i came from my holiday and expected... (read more)
Bagroup's Response to babygirl25's Review
Written on: 20/04/2012
Hello, I am the branch manager of the Blue Arrow Edgware office.
Firstly, I apologise if you have felt that our service has been disappointing as we endeavour to make every person working through Blue Arrow feel like a valued member of our team.
I would be keen to discuss this with you in further detail so please call the branch if possible and ask for myself, Arti Gohil.
I hope to speak with you soon to resolve this issue.
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Showing 31 - 40 of 79 Reviews
★☆☆☆☆
“Worst Agency Ever”
Written on: 28/02/2012
Was employed by the Victoria Office, they are actually horrible. They don't care about any of the staff and the bosses talk to people like dirt. My first day I was sent on a bus 3 hours away (told I was working 6am to 8pm but was actually 6-12am and I wasn't paid for the travel time and not told I wouldn't be). They don't even reimburse if you have to travel outside London. I travelled out to Wembley several times on early mornings and was sent home because they overbooked staff. They... (read more)
Bagroup's Comment
Written on: 02/04/2012
Hello, I am the new branch manager of the Blue Arrow Victoria office.
Firstly, I apologise if you have felt that past service has been disappointing as we endeavour to make every person working through Blue Arrow feel like a valued member of our team.
With regards to travel expenses/hours, this varies in accordance to our clients’ specification. If you were misinformed at any point I apologise on behalf of my team.
I would be keen to discuss this with you in further detail so please call the branch if possible.
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Gtab646's Comment
Written on: 11/04/2012
I have called to get my pay and am in contact with two people in your branch via e-mail, being ignored by both. If I am not paid soon I will be getting a third party involved this is completely ridiculous, it's not much money but as I said I was not working for free and I am entitled to my wages.
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Bagroup's Comment
Written on: 11/04/2012
Please contact branch manager Nigel.Ingram@bluearrow.co.uk direct to resolve this issue.
We look forward to hearing from you soon and will ensure the matter is dealt with urgently.
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★☆☆☆☆
“BLUE ARROW < > WHAT A JOKE”
Written on: 30/01/2012
This employment agency only cares about one thing . And that is its profits . Don't expect to get the personal touch from this comedy act as you wont get it. They had me travelling over 22 miles to (fill in) a form and to provide contact details ect. They promise to call you back . And guess what !! they never do . I called them numerous times and they still have not had the decency to even pick up the phone and tell me my status. BLUE ARROW .. You really are the joke of the employment... (read more)
Bagroup's Comment
Written on: 02/04/2012
Here at Blue Arrow, we endeavour to solve any service issues you may have experienced. It is our duty to ensure all Blue Arrow branches are operating in a manner consistent with our business values and in line with our charters.
We would be keen to discuss your issues in further detail, so please email marketing@bluearrow.co.uk with your contact information so we can ensure a member of our Senior Management team is in touch.
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★☆☆☆☆
“1 job 5 applicants pushed into signing with blue arrow”
Written on: 16/11/2011
went for interview today which i had a bad feeling about after fone call with blue arrow job for van driver /grounds person .temp job for 9 weeks then chance of full time... strange how all they where interested in was my hgv licence did i have digi tacho card etc so along to job interview .. 5 of us in total sat down first question was who had what licence ? job didnt need any type of hgv but 4 out 5 had entitlements bit of banter then out came paper work questionnaires etc some... (read more)
Bagroup's Comment
Written on: 01/12/2011
Hi
I am contacting you from Blue Arrow.
Firstly, I apologise if you have had a negative experience with Blue Arrow, and hopefully my explanation of the registration process will clear things up.
Registration is a part of the recruitment process and helps consultants to determine a candidates suitability for a 1-1 interview. A completed application form is effectively like a cv. The majority of job interviews (agency or not) require the candidate to complete an application form.
The questions around driving were just to determine experience & qualifications and allow us to add these skills onto the system so we can offer suitable assignments in the future.
All details taken at interview/registration (including bank details) are securely stored on our system. Having this information enables us to contact good candidates who are available and place them quickly into suitable positions without them having to revisit the branch to provide further details.
I hope this helps, and please do not hesitate to get in touch if you have any further questions.
Blue Arrow
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★☆☆☆☆
“not worth it”
Written on: 28/09/2011
I work for Blue Arrow Catering in London and feel very dissatisfied with them. They constantly offer me only 4 hour per day jobs, far away and which takes hours for me to reach! They are very aggressive to talk to and don't care about your skills, preferences or to talk to you about how you feel about the work you are doing. I constantly feel that they only see me as a big pound sign.Very unfriendly and rude. They don't even bother to greet me when I come into the agency.A few times they did... (read more)
Cherylmoloney's Comment
Written on: 05/10/2011
I am so sorry to hear about your experience with our London office. Unfortunately the nature of assignments in catering and hospitality does tend to mean that the shifts that we are asked to cover are, typically four hours for Front of House staff (and six hours for Chefs). It is our policy to offer work to those candidates who have taken the trouble to register with us rather than not giving you the opportunity. Accepting or declining the offer of work is your prerogative and the location of the assignment is often a deciding factor. That aside, please accept my sincere apologies if our staff were in any way unfriendly, please ensure that we will be using your feedback to address these issues and I am confident that service levels will improve moving forward. I hope that I have been able to address your concerns, but in the event that you would like to discuss this further, please can I invite you to call me on 01582 692694 at our Head Office, and I would be please do talk to you.
Cheryl Moloney, Regional Director, South, Blue Arrow Catering & Blend.
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Guest's Comment
Written on: 19/10/2011
i absolutely agree with you mate, i got the exact same problem in my city - wakefield. the agency staff is just awful, discrimination on every step, they are very rude, they don't care about nothing but money.. i guess it's not just our city in the end.
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★☆☆☆☆
“Staff dont care about temps safety, just money.”
Written on: 13/07/2011
I was sent home from work today 13/07/2011 because i made a comment about my safety. I was told to change my attitude after making the comment. When i went in to High Wycombe office straight after this, i told my consultant who did nothing but defend her client instead of temp staff. My wife used to work for Blue Arrow before the Recruit office moved in and they were always brilliant to get along with but now they don't give a damn. I never received a call once since July 2010 even though... (read more)
Bagroup's Comment
Written on: 15/09/2011
Hi, I am contacting you from Blue Arrow.
We take any negative customer experience very seriously at Blue Arrow and have passed your feedback to the Branch Manager at our High Wycombe branch.
Please accept our apologies and you will soon be contacted by the High Wycombe Branch Manager.
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★★★★☆
“I can not thank Blue Arrow enough for finding me a job...”
Written on: 06/04/2011
I can not thank Blue Arrow enough for finding me a job with such a great global brand name. The staff at the branch were so helpful to me and made sure that my skill set matched exactly to the requirements of the role. I would highly recommend Blue Arrow to my friends and family. (read more)
★☆☆☆☆
“They kept me waiting nearly 5 months for an interview....”
Written on: 04/03/2011
They kept me waiting nearly 5 months for an interview. Mentally taunted me by keep phoning up and saying :"do you want this job? We will interview you when we are ready. 5 months is a long time. They got loads of people in to sit and watch me stammer my way through the complex presentation plus interview.
I am a highly experienced Supply Chain graduate but they were talking down to me both on the telephone and face to face.
The job was re-advertised under a different title but they refused...
(read more)
Bluearrow's Comment
Written on: 06/04/2011
As a member of the senior management team at Blue Arrow, I would be very interested to hear more about the issues that you faced. As a company we pride ourselves on our candidate and client care. Please get in touch and we will do our best to rectify the situation for you.
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★☆☆☆☆
“My husband works for blue arrow, on nights all night...”
Written on: 25/02/2011
My husband works for blue arrow, on nights all night for 6.00 ph they used to ring him every week with shifts, now they never ring, they say they are texting his number when the shifts come in,, but they do not have his number they have my number I have never had a text from them ever!! I know that they have my number as this is the number they always rang on, He has phoned in absences before and they have not inbformed the people he is working for, and it goes down as an un autherised... (read more)
Bluearrow's Comment
Written on: 06/04/2011
As a member of the Blue Arrow senior management team I am very concerned to read your review. Please feel free to get in touch with me and I will do my best to have the situation rectified for you as candidate care is of the greatest importance to us as an organisation.
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Guest's Comment
Written on: 19/06/2011
This is awful I hope your husband has found some work it is sad when people want to work and they are not given a chance.
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★☆☆☆☆
“They treat me extremely badly, they illegally forced...”
Written on: 03/02/2011 by craigfromnewcastle (1 review written)
They treat me extremely badly, they illegally forced me to work for 2 buildings a day which I had never agreed to, and they taxed me too much.
A female in the Newcastle UK office was so utterly hideous and offensive to me and my brother, that I wrote to their head office and demanded an apology.
Their manager was a nice woman, but she left the company.
I spit on their window every time I pass it.
VILE PIG!!
Speak to Michelle Spinks at Kelly Services, or try REED up Northumberland St,...
(read more)
★☆☆☆☆
“Blue arrow has very rude staff. I am talking about the...”
Written on: 06/01/2011
Blue arrow has very rude staff. I am talking about the Manchester Trafford park branch. The women that work their are very rude especially when you call them. They treat you like dirt. Please Keep away from this particular branch.The have problems with paying the right amount, they look for any excuse to deny you of your wages even when you are entitled to it. I know because they have done that to me and several others. I would recommend the tax and revenue office investigate their... (read more)
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Showing 41 - 50 of 79 Reviews
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Tempy's Comment
Written on: 23/05/2013
I've worked for Blue Arrow for 4 weeks now and haven't had a problem at all. Wage slips are emailed every Wednesday, been spot on so far, also emergency tax sorted out within 3 weeks. Pleased with them