Warren James Reviews

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★★☆☆☆
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Warren James

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Latest Reviews

★☆☆☆☆

“mens 9ct gold ans silver ring.”

Written on: 17/05/2017 by brHolder172 (1 review written)

I bought this ring as a replacement for my wedding. I only had it a week and only wore it for 3 days when I noticed it was covered in scratches. So I took it back and they ordered me a new one and said that it shouldn't have scratched. Wore my new ring for one day and that also got scratched. Took it back this time they told me it was my fault and not a manufacturing problem. It is clear that Warren James jewellery is total rubbish and should be given a wide berth in my opinion… Read Full Review

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★☆☆☆☆

“Faulty Earrings”

Written on: 15/05/2017 by bougadi (1 review written)

My Husband bought me a pair of earrings for our Anniversary AfterI had worn them a few times they went loose We took them back to the shop and all they did was try and tighten the backs but they made them worse as they bent them I asked if they would give me a new pair of backs and they told me to go and buy a pair somewhere else I will never shop there again… Read Full Review

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★★★★★

“Customer service brill!”

Written on: 12/05/2017

I am a social worker and often 'go that extra mile' to help those in need but my recent experience as a regular customer who likes good jewellery proved Warren James staff also go that extra mile to help customers in making choices of jewellery especially when customers want that 2nd opinion before buying. I needed some advice and support in regards to the purchase of one of the more expensive pieces of jewellery sold by Warren James staff - staff ensured they gave me this advice, I found… Read Full Review

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★☆☆☆☆

“Bad ”

Written on: 09/05/2017 by Zimmermanow128 (1 review written)

The people were nice but the ring i got went a bronze colour after a while. I want my money back !!… Read Full Review

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★☆☆☆☆

“AVOID THIS JEWELLERS ”

Written on: 03/05/2017 by KM12 (1 review written)

My fiancé bought me a dress ring from Warren James in Clydebank on Easter Sunday, he was unsure of my ring size but was advised by the Assistant that the ring could be returned and they would measure my finger & order in my size. I took the ring back to the shop 7 days ago and picked a different ring. The Assistant advised the ring would have to be ordered and should be in for the beginning of June or offered to phone the Braehead store, which she did and they did not have my ring size… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 10/04/2017

Brought 2 new chains here for my pendants, one being a small diamond I had had for 30 years. Lost my diamond after a few wears as chain must have broke while I was out. I had no recollection of catching it - put it down to bad luck although I was devasted at the loss. Wore the other one but broke on 2nd wear luckily whitle I was sitting down at home. Stood up and dropped onto floor. Only changed chains for a different length - costly mistake. Do not buy from this jewellers… Read Full Review

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★★☆☆☆

“Earrings and necklace broke within a few days”

Written on: 06/04/2017 by JaceHiggins339 (1 review written)

My rose gold life tree earrings on the first day of having them and my rose gold life tree necklace chain broke after having it for 2 days… Read Full Review

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★★☆☆☆

“Bought a rose gold ring”

Written on: 25/03/2017 by suesmale (1 review written)

Bought a rose gold ring, now lost its colour, wasn't told that it should only be worn occasionally, as I wanted to wear it all the time and they won't replace it, also when I was sized for it, I explained that my hands swell, but at the time of purchase they said to go with measuring, now I can't wear it. Not happy. Won't shop here again… Read Full Review

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★☆☆☆☆

“Lies”

Written on: 20/03/2017 by Gregoryos18 (1 review written)

This is such a badly run company, lack of management, lack of training, no structure. A lot of the jewellery is rubbish, the "gold and silver bonded" is just cheap plated hollow silver, the gold rubs away and you won't get any refund or anything coz once they have your money that it. Staff are told to LIE to customers and tell them what they want to hear and not tell them that the gold comes off or that the swarovski jewellery is base metal and will turn your skin green. The only… Read Full Review

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Hysteria88's Comment

Written on: 21/03/2017

Worked in WJ myself for a short time and quickly came to realise that is a "Do as i say, not as i do" kind of company where management hides in the office all day while staff deal with a packed out shop floor.

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★☆☆☆☆

“Shocking ”

Written on: 13/03/2017 by Terryc385 (1 review written)

Bought a bracelet as a gift .. too big went back to store she gave me a drawing pin to adjust it and told me to buy some tape… Read Full Review

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★☆☆☆☆

“Bad jewellery”

Written on: 11/03/2017 by Ella490 (1 review written)

I dont recommend any one to buy their products as its fake and not genuine.. i bought 2 pices 9 oct gold. after two weeks lost its colour beside that the staff are not helpful they dont desserve a penny… Read Full Review

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★★★★★

“Watford Branch”

Written on: 22/02/2017 by CJH17 (1 review written)

Have bought a few items from here. Last item I had to query at the end of the warranty, the staff were extremely understanding and helpful. Highly recommended. My brother had two weddings rings from two retailers in Milton Keynes. The wedding got cancelled, lucky escape brother, obviously neither ring had come out of the box. Warren James exchanged goods to the value of no questions. H.Samuels on the other hand the store refused, (actually offered him £30 scrap for a £300 ring!), had to go… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 11/02/2017 by CMK123w (1 review written)

I purchased a ring from Warren James, Merry Hill 3 weeks ago. Unfortunately 3 of the crystals fell out of the ring so I returned it in store with my original receipt for either an exchange or a refund. I was informed by the very unhelpful deputy manager that there were no issues with the quality of the ring and that I had in fact damaged it! I was refused both a refund and an exchange. Clearly Warren James does not feel the need to comply with the Consumer Rights Act. Save your money and go… Read Full Review

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Cjh17's Response to CMK123w's Review

Written on: 22/02/2017

Sorry to hear this. I had no such problems with my fiance's ring when it cracked after a few years, then when its replacement diamond fell out after three weeks. Admittedly a different branch, Warren James of Watford, and obviously a different region. The staff were extremely understanding and helpful.

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★☆☆☆☆

“Robbed us”

Written on: 28/01/2017 by Forbessg259 (1 review written)

wrong price on ring payed deposit but shop would not let us have it… Read Full Review

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Cjh17's Comment

Written on: 22/02/2017

Sorry to hear that, not sure exactly what whole problem was, incorrect pricing? Anyways I had a problem with a ring previuosly bought from the Watford branch and have found them extremely understanding and helpful. Highly recommend them.

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Deme's Comment

Written on: 22/02/2017

You must work there sorry I don't believe your story

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Cjh17's Comment

Written on: 22/02/2017

Sorry to hear that, not sure exactly what whole problem was, incorrect pricing? Anyways I had a problem with a ring previously bought from the Watford branch and have found them extremely understanding and helpful. Highly recommend them.

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★★★★☆

“Customer Service”

Written on: 22/01/2017 by Drexie (1 review written)

I got two items from Warren James for Christmas and was very pleased with quality of both but the ring I got just was not comfortable so decided to take it back for bigger size girl exchanged it no problem but I then got my eye on a different ring and asked to have this one instead she swapped them over no problem and was very nice. I felt I needed to write this review as Warren James seem to get a lot of stick at my local shop in Cramlington Northumberland they are lovely… Read Full Review

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Deme's Response to Drexie's Review

Written on: 28/01/2017

Do you work there or your girl friend

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Cjh17's reply to Deme's Comment

Written on: 22/02/2017

Oh Deme! At least share an experience rather than express a bitter witless response I have had excellent customer service from my branch Watford. My brothers branch Milton Keynes exchanged goods to the value of for a wedding ring too.

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Cjh17's Response to Drexie's Review

Written on: 22/02/2017

Oh Deme! At least share an experience rather than express a bitter witless response I have had excellent customer service from my branch Watford. My brothers branch Milton Keynes exchanged goods to the value of for a wedding ring too.

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★☆☆☆☆

“Fake ”

Written on: 22/01/2017 by MayaRoy341 (1 review written)

Brought a sterling silver ring which was a 2 set for £23, claims to be real sterling silver. What a joke definitely not sterling silver, I've brought rings from pandora that are silver and had no reaction whatsoever, plus I've never had a reaction to REAL sterling silver before in my life but the one from warren James has made my finger extremely sore and red. Fake advertising and selling to customers! Do not shop here it is a waste of money and the company policy of no returns is outrageous… Read Full Review

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★☆☆☆☆

“Stay clear!!!”

Written on: 21/01/2017 by Allisson35 (1 review written)

Will never use again, lakeside store couldn't order in the size I wanted, when the grays store said they could help I was happy enough until I made my purchase, now as I need a bigger size (which they said they could do) to then be told it was in worn condition (after 1 hour) and cannot be exchanged, asked her to show me the Ware and couldn't. The place is a joke, steer clear!!… Read Full Review

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Cjh17's Comment

Written on: 22/02/2017

Sorry to hear, but can say that the Watford and Milton Keynes branches are extremely understanding and helpful.

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★☆☆☆☆

“Worst customer service ever”

Written on: 19/01/2017 by Escortrsturbo (1 review written)

Got a ring in December and got the wrong size Took it back to get it resized. Was told it was going to take 1 week. Now been waiting 3 weeks after countless phone calls to the Northampton store. Warren James just hide behind email address. It's a complete joke One positive the last lady a spoke to at the store was really helpful so let's see what happens I've marked the quality of service as a one but that's no reflection on the store it's more the customer service… Read Full Review

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Cjh17's Response to Escortrsturbo's Review

Written on: 22/02/2017

Sorry to hear this, Milton Keynes and especially Watford Branches are extremely understanding and helpful

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★☆☆☆☆

“awful”

Written on: 18/01/2017 by saPowell400 (1 review written)

Purchased a diamond ring at warren james in chapelfield Norwich on 2nd Jan 2017, when i got home my daughter noticed it was mis-shapen. Took it to anouther jewellers and they said the ring hadnt been finished properley. Took it back to warren james and was told that it was my word against theirs and that i couid have done it, i hadnt even worn it.No refund, no apology, totally disgusted. would NEVER EVER use warren james. They sell reject jewellery and the staff are utterley rude… Read Full Review

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Cjh17's Comment

Written on: 23/02/2017

I always check goods before I leave the store. Why would anyone purchase a bent ring?

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★☆☆☆☆

“DO NOT REFUND. ”

Written on: 14/01/2017 by Finn1992 (1 review written)

My partner bought me a beautiful ring from warren James in Lisburn a few days ago unfortunately the ring was too big so I've never been able to wear it. To my shock when I got to the store for a refund they said it was scratched and there's nothing they can do about it. I explained it's never been warn but they insisted it was not there problem. I am absolutely disgusted and gutted! Will never go to this shop and will be passing this experience into friends and family to make sure they don't… Read Full Review

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Cjh17's Comment

Written on: 22/02/2017

You are suggesting that it was scratched before purchased, surely your partner would have noticed when they bought it?

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