Warren James Reviews
Latest Reviews
★☆☆☆☆
“Not as described”
Written on: 20/05/2013
My partner bought me a promise ring from Warren James which I had a reaction to. My finger had a rash where the ring was and also looked as though it had been burnt. I went to the doctors and he informed me that I may have an allergy to nickel which is used to harden gold. My partner went back to Warren James and bought me a silver ring instead which I had to wear on a different finger, and again it reacted. I assumed because he had made the mistake of getting white gold instead of silver it... (read more)
★★★★★
“Great service”
Written on: 04/05/2013 by cherylpeters484 (1 review written)
Got my engagement ring from here and when it didn't fit they swapped it no issues at all. Fantastic! (read more)
★★★★★
“Favorite jewellery shop!”
Written on: 22/04/2013 by Reeebz
I have always bought my jewellery from this shop. Especially rings. They are good value and also very nice! On one occasion the diamond came out of my £1100 ring (I paid £275) and I had no idea where the diamond was. I had only had it 4 months. After reading this review Page I panicked at all the negative comments but the lady in store was very helpful & only asked for either a receipt or bank statement to prove the date of purchase and gave me a brand new ring straight away. She even... (read more)
★☆☆☆☆
“Worst shop ever!!!!!!”
Written on: 22/02/2013
I've been a customer of the leicester store for years and always receive horrendous customer service!! I only keep punishing myself into going back in as they do a style of earring which I'm not allergic too, like I am to most. The products are cheap, nasty and usually end up with a fault and the staff are so vile and have the worst customer service skills I've ever experienced and generally don't want to be there. On this horrifying occasion though I was taking in a pair of earrings I... (read more)
★☆☆☆☆
“Awfull experience”
Written on: 20/02/2013
Don't go there very poor service, fake and poor quality jewellery, no valid return policy, don't go there.... Waste of money (read more)
★★★★★
“Amazing value”
Written on: 19/02/2013 by Joebloggs99 (1 review written)
I've always had excellent customer service from my local warren james jewellers they are amazing value for money and high quality products as there such a good price people seem to abuse the jewellery as it didn't cost so much and then expect to have an exchange or refund its only metal and stones of course it won't take the abuse, jewellery is a delicate item! Read there care advice against any other high street jewellers it's exactly the same! But because you pay the ridiculous prices of... (read more)
★★★★★
“Not bad for these prices”
Written on: 17/02/2013 by kristinel
I can't complain about shop in Southampton,first thing I bought there was ring with lots of stones.after year I lost one stone but still went to shop to see if they can do anything,they exchanged it and gave a new reciept for another year,that was 4 years ago and the ring is still in great condition,all stones in place and it is real 9kt gold.now I bought wedding rings as looked everywhere but only liked ones in Waren James,very happy with service received in Southampton branch and happy... (read more)
★☆☆☆☆
“OVERCHARGING AND PROUD”
Written on: 09/01/2013
Just before Xmas I bought a necklace and earring set from the Warren James store in Uxbridge. It was priced as a set on display and I bought it as such, or so I thought. However, when I got home I checked the receipt and found that they had overcharged me. Unable to face the Xmas rush for a second time and not living local to the shop in question, I tried to telephone to enquire about this only to find that the number shown on the receipt went straight to a Fax machine. Shortly after Xmas,... (read more)
★☆☆☆☆
“Missold under trade discription”
Written on: 06/01/2013 by vicky1987
I bought a ring about 10 months ago at the shop in Burnley. The assistant told me and my wife it was white gold with a centre small inlay of 9 carrot gold it was £80 Yesterday I tried to trade it in and was told by a jeweller in the high street that it was worth £5 and it was silver with a very tiny ammount of 9 carrot gold. unfortunately I have thrown the receipt as I would have gone to trading standards (please do not buy from this chain of shops) (read more)
★☆☆☆☆
“Sold damaged bracelet!!!”
Written on: 22/12/2012 by Charlielouisejohnson
I saw a bracelet in the window and told my partner about it.. He then went and purchased it a day later brought it home and I tried it on it felt fake, very light and the fit was very small and tight... I'm a size 12 and not large in size so wouldn't expect into feel small. He payed £87 pound for it from the MEADOWHALL sheffield branch. We toolk it back together a day later. We were greeted by a member of staff who disappeared with it and then came back informing me it was damaged and... (read more)
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Showing 1 - 10 of 78 Reviews
★☆☆☆☆
“Awful shop!!!!”
Written on: 20/12/2012
While shopping with my boyfriend we saw 'the ring' in the window so entered the shop only to be judged at the choice of ring for my engagement as it was'nt a 'proper diamond' as she stated, they didnt have my size but was told i could make it smaller, i tried to do so in the market where i was told its not possible as the ring had stones on the arms they would loosen and pop out, i then took the ring back to the shop as it was no use to me only to be told it had surface scratches, i had... (read more)
★☆☆☆☆
“Awful customer service”
Written on: 20/11/2012 by vick1234
My partner bought me my engagement ring just over 12 months ago and I mean just over 12 months. I think it was about 12 months and 2 weeks or around that. The other day I looked down at my ring and was horrified to see the diamond had fallen out. I spent hours looking and luckily found the diamond. So I took the faulty ring back to the plymouth store and explained to the shop assistant what had happened. The first lady did not have a clue what to do, I think she may have been an xmas temp.... (read more)
★☆☆☆☆
“WAS SOLD USED RING”
Written on: 14/11/2012 by KITTYCUTTY
bought a ring from this shop,when i got home my cousin decided to have a good look at and it was scratched and seemed like it had been used. took the ring back the next day and was asked by one of the shop members in the milton keynes branch that they can't exchange it so i was asked to fill a form which i did and up till now no one has gotten in touch with me regarding this used ring i was sold. WILL NEVER RECOMMEND THIS SHOP TO ANYONE. THEY SELL USED RINGS IF NOT FAKE!!! (read more)
★★★★☆
“Value for money”
Written on: 31/10/2012 by maxniz (1 review written)
When my son had his ear pierced around his 18th birthday, I wanted a special earring for him, and found one in Warren James. The earring came as a pair with another of the same design, though one silver and one black- distinctive, square design with tiny stones in both. A lovely gift,reasonably priced- my son loved both these earrings and wore for nights out over the next 5 months. I already knew that the earrings were not returnable after 2 months, as I do tend to shop at Warren James. When... (read more)
User2000's Response to maxniz's Review
Written on: 16/11/2012
Everything you buy in warren James is under 12 months guarantee, even earrings even though non returnable :)
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Asfgh's Response to maxniz's Review
Written on: 13/02/2013
Glad you enjoyed your experience, see you again soon!
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★☆☆☆☆
“crystals fallen out of pendant after 4 months!!!”
Written on: 23/10/2012
i bought my daughter a heart locket with crystals around the outside, from the plymouth store, for her 18th in april, within 3 weeks the chain had snapped, we were told it was our own fauld, feeling it was i went to another jewlers and bought another, by the end of august half of the crystals had fallen out, took it back to complain as she only wore it on the odd special occation and was told again it was our fault, apparently as i was told by the manageress condensation, sweat, slightest... (read more)
★☆☆☆☆
“ Warran James bracelet”
Written on: 15/10/2012
I bought a gold bracelet for my wife from Warran James jewellers on the 13th of June this year. This bracelet was on sale the original price was £175 but we had it for £87.50 Last week she discovered that one of the links had split. We went back to the shop with the receipt. Only to be told that this was fair wear and tear. I feel total discussed with this as I would expect a piece of jewellery to last longer than four months. The manager of the store said that you should not wash with the... (read more)
★☆☆☆☆
“absolutely vile!”
Written on: 10/10/2012 by Paula-Jenkins (1 review written)
Bought two wedding rings from here as we were on a budget. My engagement ring is 18 c white gold from goldsmith s. I didn't expect the same quality from warren James but didn't expect my finger to turn scabby, itchy, cracked and bleed how it does! Upon further investigation, a gold ring needs to have 37.5 % gold in it and the rest made up from other metals. God only knows what makes up the rest of their rings? As i said i do not expect it to be great but it has done to my finger what cheap... (read more)
Joebloggs99's Response to Paula-Jenkins's Review
Written on: 19/02/2013
I fail to see how it's the company's fault that you're allergic to a 9ct gold ring
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Paula-Jenkins's Response to Paula-Jenkins's Review
Written on: 20/02/2013
My point is that warren james obviously use other cheap nasty elements / metals to make up the ring or other items they sell. Having never ever had a reaction to other jewellery purchased from other jewellers my point was to warn any other potential customers of what may happen to them should they also choose to buy from a low end jewellers. I hope this now clears matters up for you!
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★☆☆☆☆
“Never again!”
Written on: 20/09/2012
The whole experience was terrible! Sizes came wrong, re-ordered size bigger and it was still too tight and then we could not exchange it because if they don't have your size in stock then they order it for you and call it special order and if it does not fit you you can only re-order it once! £400 wasted! (read more)
★☆☆☆☆
“DONT GO THERE”
Written on: 22/08/2012 by shellbon
I had a bracelet bought for me from there at christmas last year . just recently the bracelet has started falling off my wrist so i returned it to the branch it came from to be told the clasp didnt look faulty so there was nothing they could do other than send it away for a new clasp which would take weeks and i would have to pay for it . when i asked for the head office phone number i was told they dont have one . What sort of company doesnt have ahead office phone number ??? I now have a... (read more)
Dcr123's Response to shellbon's Review
Written on: 09/09/2012
We are not allowed to give out head offices' details, as for the bracelet, it sounds like the staff at that branch are lazy as the branch that I am based in, we will change claps in store, free of charge.
Sorry for your bad experience.
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★☆☆☆☆
“Engagement Ring for my oncoming wedding..”
Written on: 07/05/2012
My partner proposed to me and I ave searched high and low for a ring couldn't find one I really liked until I passed Warren James and saw the perfect ring even better reduced from £425.00 to £215.00 so I entered the shop to be greeted by an assistant who clearly lacked people skills informed her of the ring I liked told her my ring size off she goes comes round the other side of the counter to show me the ring I was so excited and she said we dont have your size but you can hold this ring... (read more)
Therealworld's Comment
Written on: 15/08/2012
The most petty and pathetic complaint I have ever seen. 'trading standards' because a jeweller might want a deposit to order a specifically sized item?
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Showing 11 - 20 of 78 Reviews
★☆☆☆☆
“Don't go there”
Written on: 28/04/2012 by Jase23
Me and my fiancée had just celebrated our engagement and couldn't wait to go shopping for a ring. After several hours of searching I spotted a beautiful ring in the window of warren James my fiancée agreed and we went into the shop to have a closer look. We decided this was the ring and made an order. We were told the ring would take 3-6 weeks to be made although on our receipt the date given was closer to 8 weeks. I received a call after 7 weeks to say the ring was ready. I picked the... (read more)
★☆☆☆☆
“closing down sale”
Written on: 06/04/2012
My partner left a deposit on a special order which takes 2-6wks to complete. But noticed on the receipt that they have added an extra wk. Rang shop they came up with some cock and bull story. Then to my horror, a friend told me its closing down. Rang again told they were renewing the lease. Tried again day after told they were relocating. And then finally called in . No manager about so asked a member of staff whose reply was they will only finf out ern closing the actual wk they are. When... (read more)
★★★☆☆
“Two engagement rings same fault!”
Written on: 18/03/2012 by Gemsy23
My bf asked me to marry him and off we went to choose a ring together. He saw one I also Liked. It was a solitaire looking ring but made up of smaller diamonds. After wearing it for about 6-7 months I noticed it had holes in the face around all the diamonds. Took it back to the store in Norwich, the young assistant was brilliant she looked through her glass and agreed it was awful and offered to order another one. I said I would rather have sonething different I didn't want the same... (read more)
★☆☆☆☆
“Poor Service, Left feeling like a liar!!! ”
Written on: 06/03/2012 by LauraJenkins
21/12/11 4 Aurora Bracelets were purchased as Christmas Presents on 2 of the bracelets the stones fell out & as it was under a manufacturing warranty it should have been a straight forward exchange. It would appear that one of the bracelets felt different to the others Even though the Representative was able to provide me with a sales record number, They would only exchange one bracelet but not the other. So I was made to feel like a Liar & a Fraudster. They wanted my daughter who received... (read more)
★★★★★
“Fantastic, let's party”
Written on: 05/03/2012 by bob_honker
Bravissimo! Escuuuuse mon francaise mais mon bracelet est laid et je veut et new une.disgraceful. Lovely staff and the experience was just wonderful! I won't be going there again. It was bad. I will be going back tomorrow to buy another one because i liked it so much and the price was too much. (read more)
★☆☆☆☆
“no refound accepted”
Written on: 01/03/2012 by sadzik
I bought ring from them, but it was wrong size for my girlfriend i would like to return this ring but they did not want make refund after 7 days!! (read more)
★☆☆☆☆
“Terrible service and awful customer relations!”
Written on: 22/02/2012
I made an awful error in judgement the day I walked into Warren James in Norwich. I bought an 18ct White Gold solitaire engagement ring in a size M. Two weeks later I proposed to my girlfriend over our Valentines meal. Immediately the ring was too large and after going to a reputable jeweller we found the ring to be a size N. I returned to the Warren James branch from where I bought it with the receipt to be told NO REFUNDS, NO EXCHANGES, NO FREE REDUCTION IN SIZE ... worse still it is... (read more)
★☆☆☆☆
“exchange”
Written on: 16/01/2012 by JoeHayton
Wanted money back as same chain bought twice as christmas present said i was out of time to return including days the shop was closed.took second receipt and chain back was about to be reimbursed as took bank statement in but i had left first receipt in bag so refused to give me my money back even though i proved that two had been bought.i asked for head office phone number and address i was refused.Assistant pleasant but only to stop me getting angry. i cant get credit note so now have to... (read more)
★☆☆☆☆
“Terrible Service, No Stock, Rude and have no manners”
Written on: 29/12/2011 by Tinker88 (1 review written)
On the 3rd December 2011 my boyfriend purchased a 9ct White Gold Solitaire Diamond Ring from the Bury, Lancashire Store with the pretense that he was going to propose on Christmas Day. On the day that he purchased the item he told the lady (Wendy) that i was a size I and that my fingers were tiny. They picked the style and she advised that there was only 1 size in stock and that this was a size P, 7 Sizes bigger than what my boyfriend needed. After being told that they were not making any... (read more)
★☆☆☆☆
“Terrible quality - Terrible customer service”
Written on: 04/12/2011 by upset.com
I would strongly advise people NOT to shop at this jewellers. The quality of their diamond rings is awful. The ring I purchased was a five stone half eternity with gold shank and platinum mount. My ring had to be made as size not in stock. Ring was not delivered on date specified or indeed second date specified and after phone calls (several ) ring was located at Hammersmith store instead of Hemel! Collected ring and wore for short time, only to find it made the finger next to it very... (read more)
Guest's Response to upset.com's Review
Written on: 13/01/2012
I purchased a 9ct white gold weddin ring from there around june ready for my wedding in november last year.. I'm allergic to base metals.. I cant wear it for more than a day at a time as it makes my finger swell and an angry sore starts appearing.. If anyone reading this knows of where i could try and find out if its not up to standard i'd be grateful.. or if a test can be done to prove that its not proper 9ct gold would be appreciated. thanks. Bridgend area in south wales.
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Joebloggs99's Response to upset.com's Review
Written on: 19/02/2013
It's not faulty because its uncomfortable for you you purchase shoes and they could be uncomfortable but you wouldn't go back demanding a refund! Ridiculous!
And of course it's proper gold it's independently hallmarked
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Showing 21 - 30 of 78 Reviews
★☆☆☆☆
“CHEAP FOR A REASON!!! RUBBISH!!!”
Written on: 16/10/2011
My wife had the choice of any ring and picked Warren James in Lakeside.We ordered the ring and picked it up 5 weeks later.After only 4 days while on honeymoon my wife realsied that the ring was not only snapped but had a piece missing!!.Gold that breaks into pieces.I should have known then that the quality was poor. We returned to the store and had to have it replaced as the ring was faulty and they were unable to fix it.So now we had a ring that was not the original that was blessed :(. No... (read more)
★★★★★
“brilliant service but the sales assistant”
Written on: 26/09/2011
bascially i went into this shop to buy an engagment ring for my girlfriend i didnt have a clue what i was looking for too be honest i had this assistant called sherese and she was brilliant she asked me what i was willing to spend what preference did i want she even helped me with the ring size has i hadnt even thought of it i must have been there for a good 45 mins but it was worth it she brought out all the rings within my price range and we went through them all what impressed me was she... (read more)
★★★★★
“helpfull girls, great if your on a budget”
Written on: 23/09/2011
visited warren james in rochdale to look for a diamond ring to propose with the girls were fantastic asked me my budget brought out several rings for me to look at, they were not pushy at all(like a few others i visited) didn't make me feel bad for not having alot to spend even told me to go outside with the ring! not sure if this is the safest thing to do but none the less the offered for me to, the ring didn't fit but when we returned to the store they made my now fiance feel great and it... (read more)
★☆☆☆☆
“I really am not a person for writing reviews but after...”
Written on: 07/03/2011
I really am not a person for writing reviews but after my shocking experience of customer service in the Meadowhall branch in Sheffield I feel I must. I run a bespoke jewellery company making solid silver charms and buy to order sterling silver multi ring bracelets from Warren James when customers request. This year alone I have bought 10 of these (and bear in mind they are all different sizes but one price). The last one I bought was on 21st February 2011. Yesterday (6/3/11) 13 days... (read more)
★☆☆☆☆
“A friend bought a bracelet for our daughter for her...”
Written on: 05/03/2011
A friend bought a bracelet for our daughter for her birthdy. The bracelet has broken 3 months after purchase.I took the bracelet into the shop today saturay 5th March. The manager at Carlisle shop would not even talk to me. When i asked her name she would only say i am the manager you dont need to know my mame. Trading standards is my next call. (read more)
★☆☆☆☆
“Honest opinion! Spend a little more money for a better...”
Written on: 22/02/2011
Honest opinion! Spend a little more money for a better quality of product and service. My boyfriend bought me a gold braclet for Christmas, I only wore the bracelet for just over a week, one of the links came un-done. My boyfriend re-visted the moor branch, sheffield and the woman informed him that there was nothing she could do, he explained the the link had come apart. She very rudely suggested that "his girlfriend" had been hitting the bracelet on a hard surface. He explained I work in an... (read more)
★☆☆☆☆
“tried to return an 18th birthday present for my...”
Written on: 23/01/2011
tried to return an 18th birthday present for my daughter because the quality was below par,all i wanted was an exchange and i had my receipt but have never ever been treated so rudely,was told basicaly that was out of the question,3members of staff i spoke to and i virtualy had to beg to exchange,obviously an important present,but was met with sugh ignorance. would never use warren james ever again,total shambles (read more)
★★★★★
“The customer Service I recieved in the shop at So....”
Written on: 07/01/2011
The customer Service I recieved in the shop at So. Shields was excellent the staff were patient and thourogh till they had found me exactly what I wanted at the price I wanted Many thanks will definatly be using you again lots to choose from (read more)
★☆☆☆☆
“had braclet bought for xmas in gift box,broke after...”
Written on: 31/12/2010
had braclet bought for xmas in gift box,broke after two days took it back the shop refunded me for the braclet but would not refund on the gift box,what use is the box without the braclet,that is 3 items i have bought from this shop in the past and all broke,will not buy from there again poor quality goods. (read more)
Guest's Comment
Written on: 20/07/2011
working in the jewellery industry, i would just like to put my point across for this jewellers..
would you accept going into H Samuels or Ernest Jones to purchase something meaningful and it be presented in a "recycled" already used box that somebody else has returned ?? i dont think you would.. an engagement ring in a scuffed box and bag that someone else has used. maybe you should think before writing reviews in the near future!
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★☆☆☆☆
“My partner and I purchased our wedding rings here. We...”
Written on: 31/12/2010
My partner and I purchased our wedding rings here. We both had our fingers measured in store. When the first ring came back it was too small. Apparantly it was the size ordered. I thought ok maybe it was my mistake, but then my partners ring came back and we had the same problem, it was too small. I exchanged my ring for a size bigger but my partner was told that no other rings were available in the next size, he would have to spend £50 more to get a different ring. Not good when the idea... (read more)
Kimbo2011's Comment
Written on: 22/02/2011
Hi,
<br/>
<br/>Please please please ring Trading Standards 0845 4040506. Me and my partner have had nightmare with Warren James. He purchased a bracelet for me and it broke within days, Trading Standards informed me they have recevied numerous complaints about Warren James, They advised me exactly what to do and what my rights are.
<br/>
<br/>Good luck :)
<br/>
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Showing 31 - 40 of 78 Reviews
★☆☆☆☆
“My boyfriend bought me an engagement ring, gave it to...”
Written on: 30/12/2010 by FPL (1 review written)
My boyfriend bought me an engagement ring, gave it to me on Christmas day. The ring was too big so I could not wear it. Took it back to the shop today only to be told that they cant exchange it for smaller size because it was 'scratched' and I could have it resized for a charge. IF this ring was scratched it was sold as scratched, it was certainly not inspected or scrutinized when it was bought. AND if it could be scratched by trying it on then what quality of product do they sell if the... (read more)
★☆☆☆☆
“Does anyone have the contact telephone number for the...”
Written on: 26/12/2010
Does anyone have the contact telephone number for the Warren James Nottingham branch please? (read more)
★★★★☆
“My son looked everywhere for a engagement ring for his...”
Written on: 03/11/2010 by officersgal (1 review written)
My son looked everywhere for a engagement ring for his fiancee.She has tiny fingers and most solitaire rings were too big or clumsy looking for her.We went to Warren James at Uxbridge, and saw just the one.A squre cut princess diamond in white gold.It was still a little big.but they sized it for us.Since then they have married and bought wedding rings from Ernest Jones and had nothing but trouble and had to pay outragous amounts to have the wedding rings altered.We use Warren James quite... (read more)
★☆☆☆☆
“I was looking for a present for a work colleague of...”
Written on: 13/10/2010
I was looking for a present for a work colleague of mine, due to me working five days a week i gave my card to my partner so he could purchase the goods on my behalf. the woman who served my partner was highly rude an refused to process the transaction as the card was in my name, we do share the account and he does know the correct pin, but fair enough she refused to carry on but the way he was spoken to was outrageous. i then went into the store the following day with my partner and... (read more)
★☆☆☆☆
“i went in to south shields branch of warren james on...”
Written on: 13/09/2010
i went in to south shields branch of warren james on saturday 11th ov sep,, looking for 6 chains 4 bridesmaides presents the girl who served me was very rude,, not helpful and just cudnt be botherd with her job,, are me !!! she upset my 7 year old little girl as she was very very aburpt,, she was asking me to shout in the shop the price ov chains nd descibe them 2 her was disgusting !!! i ended up going 2 elsewhere and buying my presents there,, i would NOT recommend this company 2 anyone... (read more)
★★★★★
“The jewellery is lovely and great value for money! The...”
Written on: 12/09/2010
The jewellery is lovely and great value for money! The staff are always fantastic (Crystal Peaks) I do have to complain about the sign though, as I was in a wheel chair me and my husband struggeled but as soon as the young girl saw me she came out straight away apologized and moved it! She then asked me if we wanted any help! Spoke to her and her colleague like they were family as they reminded me of my granddaughters with their smiley faces, we felt at such ease we used first name terms... (read more)
★☆☆☆☆
“I handed in a CV at the nearest warren james to...”
Written on: 11/08/2010
I handed in a CV at the nearest warren james to myself, i then received a text message from one of the members of staff threatening to make sure i do not receive the job she claimed she would make sure of it,
i then rang the branch to ask for a head office number or details on customer services and they refused, they claimed all i can do is go into the shop and write a fromal complaint, this would therefore be infront of the employee who had been threatening me.
(read more)
★★★★☆
“The store staff at the Luton branch were both...”
Written on: 08/06/2010
The store staff at the Luton branch were both approachable and knowledgeable in diamonds assisting me in choosing a beautiful 3/4 carat ring for my daughter, no particular occassion just wanted her to have something of quality and meaningful to remind her that only I want to be the man in her life; given that recently she has had so much disappointment in relationships. The ring I purchased was set on a crown mount with side reflective strips engraved with her date of birth and sign ss inside... (read more)
★☆☆☆☆
“I would strongly recommend that you do not buy...”
Written on: 01/05/2010
I would strongly recommend that you do not buy anything from Warren James, I have recently made 3 purchases all of which have broken and are definately sub standard, i bought a diamond ring for £475.00 and within 3 weeks the diamond had fell out. The manageress at the Reading store is both rude and un co operative and blamed all of the faults on me she actually accused me of deliberately breaking the chain of a diamond necklace - why would I? (read more)
★☆☆☆☆
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Showing 41 - 50 of 78 Reviews
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Manulover222's Comment
Written on: 13/02/2013
Necklace sets in the window are the overall price.
For example, if in the window a necklace was displayed at £15.00, there would be 2 items on the reciept, £10.00 for the pendant, then £5.00 for the chain. This is done for stock purposes through the till system.