Warren James Reviews

Click here if this is your business
★★☆☆☆
1.9 / 5
263
24% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Warren James - Ask a question now

Media Gallery for Warren James

Warren James

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Great service”

Written on: 24/09/2017 by 1974Ewing (1 review written)

I lost a stone out of my ring and although I didn't buy it from the Bridlington branch, I went there to ask their advice. They did not have my size in so took my ring, gave me a receipt and sent the ring off for a replacement. Within about 2 weeks they contacted me to say the replacement was available to collect. When I went in, they made sure my new ring was the correct size and that I was happy with it. I thoroughly recommend the store… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great service”

Written on: 19/09/2017 by PhilipDugan (1 review written)

Needed a replacement for my wedding ring as mine is too small, the lady who served me was very knowledgeable and professional. I would definitely go back., the amount I saved is amazing! Very happy customer!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Bought a silver ring with crystals. After a few weeks ...”

Written on: 17/09/2017

Bought a silver ring with crystals. After a few weeks crystals fell out. Got it exchanged but now ring is losing silver colour and turning bronze colour. Would never shop here again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“no refund policy”

Written on: 11/09/2017 by ArthurKelly1965 (1 review written)

Birthday ruined by no refund policy. curb chain purchased instore at Nuneaton for precious crucifix, to replace previous H. Samuels rubbish. their products would not fit crucifix and wouldn't give me my money back....credit voucher for more of their rubbish!!!! gave wife credit note for a lot of money for stuff she doesn't want there. I have been robbed. Don't go to these people, period, instore. you are better off online, at least you get your money back!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never work here”

Written on: 09/09/2017 by znCarey416 (1 review written)

Awful experience, would never recommend anyone to work here nor would I recommended any one to purchase from this store… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Would never shop there again”

Written on: 05/09/2017 by Luckyk (1 review written)

My daughter bought me a bracelet with a charm on for my birthday, the charm came off first day, took it back to exchange, was told I must have done it, terrible customer service, can't find complaints procedure… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Faulty goods but refuse refund”

Written on: 29/08/2017 by 286Townsend (1 review written)

Item worn twice but then broke. Asked for refund and told they don't do refunds. Quoted Sale of Goods Act and Consumer Rights Act. Still refused to refund me. Told them that they were breaking the law and announced it when shop was full of customers and told other customers not to buy there. Suddenly got a refund! Blatantly flouting the law. Awful service won't buy there again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Insulting customers!”

Written on: 29/08/2017 by 155Parker (1 review written)

I visited Ilford Warren James Store, only to be subjected to inults! 2 female staff were in the store 28/8/17 around 4pm. When I was insulted for no apparent reason. I was just purely looking at some necklaces when the female member of staff, suggested what she thought i looked like to her collegue! To my disgust I asked; Is there a problem? The staff who disrepected me said; " No, my collegue was disgussing your blouse". Which was clearly not the case. I decided to go out shopping purely for that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wouldn't recommend this jewellers”

Written on: 07/08/2017 by Haynes320 (1 review written)

My husband and I got married last August we bought our matching white gold wedding bands from Warren James Southport. My husband's ring has looked tarnished for a long time so much so it looks like a cheap brass plumbers olive. I took it back to the store and was told there was nothing they could do and that it must be his skin?! The inside of the ring is fine so surely that would be the first part to go? I would NOT recommend buying from Warren James, cheap and inferior quality products… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“dont shop here”

Written on: 29/07/2017 by wjDaly418 (1 review written)

bought a bangle for my grand daughter it was too small they would not refund and there was nothing else i would have like to buy for her apparently you can only get a refund if you buy on line how stupid is that told all my friends and family to stay away from this retailer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not fit for purpose -ring”

Written on: 27/07/2017

My partner bought me a ring at Christmas which I was delighted with. However within afew weeks the main stone had fallen out andvrinf was ruined. My partner contacted Warren James and returned the ring this was months ago. We have not heard anything back. Extremely disappointed both with product and lack of customer care… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Where is the ring I ordered”

Written on: 19/07/2017 by Babyoleg11 (1 review written)

I visited the Nottingham store on Saturday to buy a ring, it was out of stock in my size but was advised to order online, I placed my order the very next day, expecting to receive it in a few days, today I receive notification from PayPal that you have refunded my PayPal account.... I have not received any correspondence from your company, no explanation and no apology! Here was me waiting to receive my lovely ring! Is this how you treat your customers? NO APOLOGY......NO COMMUNICATION.....NO… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Diamonds fall off and a dent in necklace ”

Written on: 18/07/2017 by Stevensondb500 (1 review written)

Wanted to give earrings to a friend for her wedding. A diamond in it fell out. The quality was rubbish I also bought a heart necklace and there was a dent in it like a part chipped off. I'm so disappointed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RUDE STAFF, RUBBISH JEWELLERY ”

Written on: 13/07/2017 by Suarez90 (1 review written)

My boyfriend had bought me a Fortuna ring, in a rose gold colour as a surprise. I had returned the ring for a bigger size with no issues, however within a week of having the ring, the rose gold coating had disappeared completely and scratched leaving an unpleasant gray smudging affect, as well as this the crystals from the front of the ring had fallen out. I took the ring back and was told in a patronising manner by the manager of the store "You must've showered or got perfume on the ring"… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Misleading 'refund' policy”

Written on: 13/07/2017 by SC72 (1 review written)

My fiancé bought me a wedding ring from Warren James in Croydon at the weekend (8 July 2017). I was unsure of the ring and said that we might want to return it if we found something I liked more. The sales assistant advised that we had 16 to return it. What she didn't say is that we'd only be offered an exchange and not a refund. On the Monday, I found a ring in another high street jewellers that I deemed to be more suitable, and my fiancé subsequently tried to return the first ring, only to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“My favourite place ever”

Written on: 06/06/2017 by jxCrouch458 (1 review written)

I always shop in derby shop. I love manager with long black hair she is so pritty. She deserves crown from Claire's accessories for giving me good services everytime. I am lonely man and she makes me hole again when I speak to her. We have lots of laughs together and she sells me very good jewlry. I would get a nice ring from there to propose but makes me sad that she is married lady. Shop is very nice and good and I really like her… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Csb98's Comment

Written on: 07/08/2017

Who is this? Really interested to know who wrote this review

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“mens 9ct gold ans silver ring.”

Written on: 17/05/2017 by brHolder172 (1 review written)

I bought this ring as a replacement for my wedding. I only had it a week and only wore it for 3 days when I noticed it was covered in scratches. So I took it back and they ordered me a new one and said that it shouldn't have scratched. Wore my new ring for one day and that also got scratched. Took it back this time they told me it was my fault and not a manufacturing problem. It is clear that Warren James jewellery is total rubbish and should be given a wide berth in my opinion… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gemzo's Comment

Written on: 06/08/2017

How is scratching a manufacturing fault? Is this not general wear?!?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Faulty Earrings”

Written on: 15/05/2017 by bougadi (1 review written)

My Husband bought me a pair of earrings for our Anniversary AfterI had worn them a few times they went loose We took them back to the shop and all they did was try and tighten the backs but they made them worse as they bent them I asked if they would give me a new pair of backs and they told me to go and buy a pair somewhere else I will never shop there again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Customer service brill!”

Written on: 12/05/2017

I am a social worker and often 'go that extra mile' to help those in need but my recent experience as a regular customer who likes good jewellery proved Warren James staff also go that extra mile to help customers in making choices of jewellery especially when customers want that 2nd opinion before buying. I needed some advice and support in regards to the purchase of one of the more expensive pieces of jewellery sold by Warren James staff - staff ensured they gave me this advice, I found… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad ”

Written on: 09/05/2017 by Zimmermanow128 (1 review written)

The people were nice but the ring i got went a bronze colour after a while. I want my money back !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview