Warren James Reviews

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★★☆☆☆
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  • Value For Money

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Warren James

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Latest Reviews

★☆☆☆☆

“I bought a pair of earrings which I wanted to exchange...”

Written on: 24/08/2016 by Gillian248 (1 review written)

I bought a pair of earrings which I wanted to exchange within 4 days. The staff at the time of purchase didn't tell me that I cannot exchange earrings, it does say on the back of the receipt but you don't get the receipt until after you make the purchase. I fell that I have been sold these earrings under false pretences… Read Full Review

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★★☆☆☆

“Ring worn for 4 days and stone fell out. ”

Written on: 20/08/2016

I purchased a ring on line and it arrived within 3 days which was great. The stores said that it would take them 3-6 weeks to order in. However after 4 days a stone fell out. I emailed them and received a prompt reply instructing me to either return by post or to store. I opted for in store as I wanted them to hopefully refund or exchange, but all they did was send it back and advise that a new one would take 2-6 weeks to arrive. The ring is now showing as out of stock online, so I am unsure… Read Full Review

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★☆☆☆☆

“Green finger on real silver ring.”

Written on: 14/08/2016 by Karen2008 (1 review written)

I got my boyfriend a ring cost 50 pounds reduced from 100 only a month ago from warren james Merthyr tydfil and it says on the box real silver and I was told real silver yet my boyfriends finger is green.. not happy… Read Full Review

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★☆☆☆☆

“Rude unhelpful and poor quality”

Written on: 22/06/2016 by Fruiticus (1 review written)

I bought two rings from warren James Stevenage bra much. I spent £235 on two rings one which was on order. The one I was able to wear I had on two days and it bent out of shape. The so called manager was like pitball. They refused to help and refused to let me cancel the ring on order..... Shocking!!! Also if you buy something and change your mind you will NOT be able to get your money back..... Do not buy from these so called big street jewellers!!!!! Check out all reviews they don't even… Read Full Review

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★☆☆☆☆

“Terrible quality”

Written on: 11/06/2016 by Gill517 (1 review written)

I bought a Lucille Real Sterling Silver Ring Made With Swarovski® Crystals last October from Warren James, it took 3 months before the first crystal fell out, followed over the next month or two by most of the other crystals. I recently sent the ring to Warren James to repair or replace. However, apparently due to the type of resin used to hold the crystals in the ring being water soluble as soon as water is in contact with the resin it will cause it to swell and loosen its grip on the… Read Full Review

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Jcop97's Response to Gill517's Review

Written on: 28/06/2016

You could buy this anywhere else and it will be the same quality, it's crystals and they are always set In a jewellers reisin, you shouldn't put these rings in water. If you were to you were to get a ring that you could use in water then you should try 9ct gold with CZ or diamond, or sterling silver with CZ or diamond, nothing will happen to them

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Jcop97's Response to Gill517's Review

Written on: 28/06/2016

You could buy this anywhere else and it will be the same quality, it's crystals and they are always set In a jewellers reisin, you shouldn't put these rings in water. If you were to you were to get a ring that you could use in water then you should try 9ct gold with CZ or diamond, or sterling silver with CZ or diamond, nothing will happen to them

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★★★★★

“Great customer service and friendly staff! ”

Written on: 03/06/2016 by Clarav1973 (1 review written)

I went in to the Bristol store to exchange a ring.  the manager in store was extremely friendly, polite and happy to help. Will definitely shop here again! Thanks. … Read Full Review

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★★★★★

“Great service”

Written on: 03/06/2016 by Andrews437 (1 review written)

I had never purchased from this jewellers before and I have to say the young lady in the Norwich store was brilliant. Interested in me and was very patient as I couldn't make my mind up!… Read Full Review

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★☆☆☆☆

“Disgusted and disappointed ”

Written on: 25/04/2016 by Disgustedanddisappoonted (1 review written)

I will NEVER use Warren James again and neither will the rest of my family. My daughter bought me a pair of earrings for Christmas and, the other day the clasp where they do up broke. My daughter took them back to the Canterbury store together with the receipt and was told that it wasn't a faulty product. The girl basically said that the product had been worn in water ( I don't swim and I took them out to shower) and that they were discoloured which meant I must have had my hair dyed whilst… Read Full Review

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★★★★★

“strange”

Written on: 09/04/2016 by 444Newton (1 review written)

Strange that these things are being said to be honest. Maybe you had a bad experience but one person in one store does not reflect the whole brand. I have worked for the company for a short time. But have found it hands down one of the best companies to work for. You are not used like most companies and are actually valued for being an employee not just a payroll number. The company do not offer a bonus... which im slightly concerned for that comment of not recieving one.. i have never felt… Read Full Review

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★☆☆☆☆

“disgraceful company ”

Written on: 04/04/2016 by struddie (1 review written)

Disgraceful company - never before have I come across a company who treat you in such an appalling manner. I had five years experience in fine jewellery sales before joining Warren James. I have always taken great pride in my job and the knowledge I have gained. Unfortunately I made the big mistake of working for this company. Obviously massively over qualified for this job. All I can say if you want to be treated like a two year old then please apply for this job. One bad experience I am… Read Full Review

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★☆☆☆☆

“Awful in every sense”

Written on: 02/04/2016 by Megan3ves (1 review written)

Don't buy from here! Me and my family have been very good customers to Warren James, having bought several pieces of jewellery from there including necklaces and earrings. First of all many of the items were advertised as previously being a lot more than they are currently being sold for, this must be a complete lie, the jewellery is of an awful quality. Me and my sister both purchased a pair of earrings, both pairs backs snapped off the earrings and were completely unwearable. I was given a… Read Full Review

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★☆☆☆☆

“dont buy from this company!”

Written on: 29/02/2016 by linzylow (1 review written)

My partner had purchased my engagement ring from warren James as a surprise for me. when buying the ring the woman asked what size i was and told her that i was a size M after 2 months of purchasing the ring he give it to me on valentine day i found that the ring was to big for my finger it had never been worn had the box and the receipt for the ring. I took it to my local jewelers to see if they could help me by making it smaller when i was there they had measured the ring that warren… Read Full Review

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★☆☆☆☆

“terrible service ”

Written on: 25/02/2016 by kaz686 (1 review written)

My fiance Brought my engagement ring back in December 2015. There was a flaw in the diamond so we had to take it back. First the staff were making if it difficult by saying they could not see anything wrong with it. Eventually they agreed there was a flaw. So they said they would order me a new ring. The new one come in but it did not feel the same. It felt a bit bigger. But there was no flaw so I took it away. After a week and a closer look we realised it was a different ring. The lady in the… Read Full Review

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★☆☆☆☆

“ Teleport attitude and service ”

Written on: 25/02/2016 by Zimmermannd296 (1 review written)

I bought my wife a pair of earrings From the bridge end branch The diamonds have fallen out The same on each ear ring I've taken them back to the branch to see if I could exchange them As they are not a year old And the lady I spoke to didn't really want to know And said it's not a manufacturers fault It's down to wearing them in the bath or using make-up My wife takes of her jewellery off in the bath As you do not wear make up I honestly think this is… Read Full Review

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★★★★★

“Good customer service ”

Written on: 20/02/2016 by Keagang115 (1 review written)

I have bought 3 pieces of jewellery from Warren James in Lancaster and I found it an amazing experience. The customer service was excellent, the staff were very impressive, they were very forthcoming, the atmosphere within the shop was very warm. The staff were very helpful in every way, from a man's point of view who's trying to impress and buy something meaningful for his partner, the staff were very helpful, especially when myself has learning difficulties, been diagnosed with autism. I'm… Read Full Review

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★★☆☆☆

“Broken item but they still made money”

Written on: 18/02/2016 by moClarke171 (1 review written)

On my birthday I was presented with a Warren James bag and gift boxing with a very pretty silver tennis bracelet inside. The problem came when I tried to put it on as it didn't seem very secure. I then spooted in the box lining a bit of silver. The item was broken. I returned it that very day, they seemed a little unhappy I wanted a refund but I figured if it was unworn and did that then it cant be very good quality. It was from one of their outlet shops, I dont think they normally do refunds… Read Full Review

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★☆☆☆☆

“Would Not Recommend this Jeweler ”

Written on: 16/02/2016 by Broadperson (1 review written)

My Partner and I chose a ring when she visited in Sept for our engagement, it needed sizing but my partner lives in New Zealand so had it done ! and i took it with me in January and proposed but the ring was to small !! Mmm took it to a local Jeweler in New Zealand only to find it was the same size, It Had NOT been sized by Warren James Bournemouth, and i took receipts back and explained to staff only to be fobbed off to Head office who are trying to tell me i am a liar and bought a smaller… Read Full Review

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★☆☆☆☆

“eternity ring”

Written on: 12/02/2016 by lizalisha (1 review written)

My husband bought me eternity ring wore it twice stone fell out took it back with receipt said not a manufacturer fault said I must of caught it there are a joke paid £199 In the sale said repair would cost £79.89 would never buy from there again warren james are much better sorted my ring out for a good price… Read Full Review

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★☆☆☆☆

“DO NOT WORK FOR THEM”

Written on: 29/01/2016 by KarliFinnegan96 (1 review written)

I have been working here for a month now and im treated like a DOG. The manager is rude as hell and there is no win situation either. Employees are rude to customers especially to foreigners whose first language is not english. I am disgusted to have been working for a bad company with cheap knock off jewellery. Manager has been chummy with all staff apart from new comers like myself and have been constantly terrorized and insulted in front of customers ! Employees have even sworn at customers… Read Full Review

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Clairet1976's Comment

Written on: 21/02/2016

I agree totally I worked for them for 5 years and was treated like rubbish I had no time off sick but missed out on a bonus as I took time off when my dad died! Horrible company and staff!

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Tinawills's Comment

Written on: 01/04/2016

I agree even more this is from an ex manager they take you from secure well paid jobs with promises of the world but all they do is get what they want from you and then just under two years when you have no rights get rid of you under a short contact dismissal. Such a bad company to work for.. DON'T EVER DO IT... THEY REALLY ARE DISGUSTING

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★☆☆☆☆

“I was treated like a criminal! ”

Written on: 26/01/2016

I went in store and asked if I could look at an item of jewelry. I was asked for the full payment of the item just to view it. I was not prepared to give them my debit card so went and got cash. I am disabled and parked my scooter in eye view of the staff. I used my walking aid to go back in and after a shocking customer service experience I decided to keep my well earned cash and go to another jewelers. I was made to feel like a criminal. Did the staff think that a retired lady who can't walk… Read Full Review

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Amysanders7211009's Comment

Written on: 29/01/2016

As an employee no disrespect but it is the UK LAW that any bullion gold £100+ full payment must be taken and then item can be shown, if not happy with the item then payment is refunded there and then

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Ca4014's Comment

Written on: 12/05/2016

My fiancé and I have just spent the last couple of hours looking at wedding rings, all over £100.

It is UK law that full payment must be made before customers can view items? Pants on fire. Or perhaps we ought to report the shop we were in, what do you think?

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