Warren James Reviews

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★★☆☆☆
2 / 5
215
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  • Quality of service

  • Layout of shop

  • Value For Money

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Warren James

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Latest Reviews

★☆☆☆☆

“Terrible employers”

Written on: 30/11/2016 by Tia479 (1 review written)

This company bully's their employees then when a complaint is made they are put them on a disciplinary… Read Full Review

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★☆☆☆☆

“Shoddy workmanship!! Bad customer service ”

Written on: 29/11/2016 by Srrjt (1 review written)

My fiance purchased my engagement ring in April 2015 from Warren James Jewellers in Chesterfield. Since purchasing we have had to exchange the ring 3 times as the stone has fallen out! The first 2 times I got the same ring but in a bigger size, the red time I had to have an entirely different ring as mine was no longer available. I was extremely upset by this, as my fiance had chosen my engagement ring for me himself and meant a lot. Since the 3rd ring broke (3rd in 18 months!!) We have tried… Read Full Review

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★☆☆☆☆

“Awful engagement ring, don't make my mistake!!”

Written on: 29/11/2016 by Landyns491 (1 review written)

Absolutely terrible shop for jewellery ! My partner and I picked my engagement ring together after the pushy assistant recited at the time an impressive short story on the white gold diamond ring. After purchase and having time to closely inspect what should be my favourite accessory in the world I found that inside the band where plenty of black dirt marks and gunk. I rang up to tell them and she was incredibly rude telling my that they are not responsible for me getting the ring dirty!! I had… Read Full Review

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Apples1980's Comment

Written on: 03/12/2016

Pretty much the same story here. Don't give up, plaster it all over their Facebook page. If I stop one person making my mistake I'll be a happy person.

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★☆☆☆☆

“Life Tree Friendship Bracelet - Washington Tyne & Wear”

Written on: 25/11/2016

I bought my daughter a special gift, I wasn't too sure about whether or not it was what she wanted - so I asked explicitly if she didn't like it could I have a REFUND? Assistant reply oh yes, no problem (a big lie! just to get her commission). It kept slipping off my daughters hand so I returned it - they would only give me a credit note - wouldn't accept it was faulty and assistant almost said that I was a liar! Not happy with the product, staff or customer service response. I will not be… Read Full Review

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Apples1980's Comment

Written on: 03/12/2016

Same again here, apparently cctv shows my husband being told about their policy and also him reading it. He asked about it as he felt pressure to buy.... It was almost closing time and they said it would be fine. Won't show us the cctv conveniently though. Please don't figure up. Write on their Facebook page... Far too many unsuspecting people parting with their hard earned money for this robbing company to say Hahaa, we've got your money now off you go

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★☆☆☆☆

“Life Tree Friendship Bracelet - Washington Tyne & Wear”

Written on: 23/11/2016

I bought my daughter a special gift, I wasn't too sure about whether or not it was what she wanted - so I asked explicitly if she didn't like it could I have a REFUND? Assistant reply oh yes, no problem (a big lie! just to get her commission). It kept slipping off my daughters hand so I returned it - they would only give me a credit note - wouldn't accept it was faulty and assistant almost said that I was a liar! Not happy with the product, staff or customer service response. I will not be… Read Full Review

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★☆☆☆☆

“Staff demanded more money after I had paid”

Written on: 14/11/2016 by Howard442 (1 review written)

We bought a Swarovski Crystal / Silver bracelet having been told by the member of staff that it was £28.00 paying by credit card when the staff member put the sale through the till she said she had made a mistake and it should have been £29.00 and demanded the extra £1.00 before she would hand over the purchase to my wife. When we complained the staff member just she we had saved £66.00 off the retail price. We all know that the Recommended Retail Prices in these sort of shops are invented… Read Full Review

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★☆☆☆☆

“Ruined Proposal”

Written on: 12/11/2016 by Apples1980 (1 review written)

I went into my local Warren James in Andover on the 03/11/2016 to buy an engagement ring for my wife ( we've been married a while but she never had an engagement ring) It was late in the evening, almost closing and I felt a pressure to get it right, the sales person assured me if there was any problem I could return for an exchange or refund. This was reassuring as it meant any problems I could get them rectified quite easily. Now, as it turns out, the ring is the wrong size and wrong gold. I… Read Full Review

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★☆☆☆☆

“Disgraceful customer service”

Written on: 31/10/2016 by lindacarr61 (1 review written)

Purchased a pair of earings on Friday 29th at approximately 1:30, checked them when I got home and found one of the earnings was damaged/faulty, returned to the shop at aporoximately 5pm. The customer service office stated that all their jewellery leaves the shop in perfect condition and stated one earring had been 'crushed' in my bag, I queried why only one not both. The sales assistant was very condescending called me 'darling' in a sassy manner. She was immediately sent off the shop floor… Read Full Review

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★☆☆☆☆

“Wedding Ring from Warren James Jewellers”

Written on: 17/10/2016 by wyRice441 (1 review written)

Bought my wedding ring from them and after 2 weeks it started to tarnish, I took it back, it was checked by their 'professional' and replaced. 2 weeks later the same thing happened again so I took it back, tis time they were not as accommodating, they blamed the tarnish on me, said I must have been working with chemicals.! I work 8 hours a day in an office sat at my pc, so no way could it come into contact with chemicals. They refuse to replace or offer any refund. I have contacted the… Read Full Review

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★☆☆☆☆

“Disgusting rude staff”

Written on: 10/10/2016 by CourtneyMcNamara (1 review written)

Hubby went in to purchase ring for anniversary, asked for size L and assistant said only have M but she tried it on and told him she was an L and it fitted her and that he could bring back if not suitable. No mention of only 16 days to return and so he put his trust in her and purchased. He was abroad working on anniversary and texted me to tell me where he'd left my gift . So I tried and and obviously being wrong size it was too big so I went online and googled the company to find nothing but… Read Full Review

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★☆☆☆☆

“Load of tat”

Written on: 30/08/2016 by Notfitforpurpose (1 review written)

Service is great when you are purchasing,terrible when you have a problem. Everyone should know you can't complain in store, you are told to go on line and then you have to write in. Why they couldn't just say the address is on your receipt. The bails on their Popcorn bracelets aren't fit for purpose and are not secure.Reading these reviews gives me the impression that happy customers don't actually wear their jewellery. My son's partner sits in front of me when we gave her a bracelet and in… Read Full Review

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★☆☆☆☆

“Rude staff”

Written on: 30/08/2016

I visited the Wellingborough store and purchased earings which would not do up after one wear. I took them back was told I could not have a refund or exchange. One assistant bent them and said they were OK ! I have never come across such rudeness, the attitude was appalling, Never will I go back there… Read Full Review

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Pink1971's Comment

Written on: 31/08/2016

I shop in the wellingborough branch all the time, I find the staff in there very friendly happy and welcoming, this woman obviously was having a bad day and taking her frustrations out on these poor girls

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★☆☆☆☆

“I bought a pair of earrings which I wanted to exchange...”

Written on: 24/08/2016 by Gillian248 (1 review written)

I bought a pair of earrings which I wanted to exchange within 4 days. The staff at the time of purchase didn't tell me that I cannot exchange earrings, it does say on the back of the receipt but you don't get the receipt until after you make the purchase. I fell that I have been sold these earrings under false pretences… Read Full Review

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★★☆☆☆

“Ring worn for 4 days and stone fell out. ”

Written on: 20/08/2016

I purchased a ring on line and it arrived within 3 days which was great. The stores said that it would take them 3-6 weeks to order in. However after 4 days a stone fell out. I emailed them and received a prompt reply instructing me to either return by post or to store. I opted for in store as I wanted them to hopefully refund or exchange, but all they did was send it back and advise that a new one would take 2-6 weeks to arrive. The ring is now showing as out of stock online, so I am unsure… Read Full Review

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Middlewich's Comment

Written on: 31/08/2016

Update: after numerous emails ( via the customer complaint route as there is no other way to contact) head office asked me if I still had the ring. I responded that their Crewe branch had it and should have sent it back to them 2 weeks ago.
Eventually they emailed yet again to confirm that Crewe were sending the ring back and they had finally refunded me.

I purchased elsewhere as it's ludicrous that they state you cannot sleep or bathe in a ring, and if you do it invalidates any guarantee.

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★☆☆☆☆

“Green finger on real silver ring.”

Written on: 14/08/2016 by Karen2008 (1 review written)

I got my boyfriend a ring cost 50 pounds reduced from 100 only a month ago from warren james Merthyr tydfil and it says on the box real silver and I was told real silver yet my boyfriends finger is green.. not happy… Read Full Review

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★☆☆☆☆

“Rude unhelpful and poor quality”

Written on: 22/06/2016 by Fruiticus (1 review written)

I bought two rings from warren James Stevenage bra much. I spent £235 on two rings one which was on order. The one I was able to wear I had on two days and it bent out of shape. The so called manager was like pitball. They refused to help and refused to let me cancel the ring on order..... Shocking!!! Also if you buy something and change your mind you will NOT be able to get your money back..... Do not buy from these so called big street jewellers!!!!! Check out all reviews they don't even… Read Full Review

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★☆☆☆☆

“Terrible quality”

Written on: 11/06/2016 by Gill517 (1 review written)

I bought a Lucille Real Sterling Silver Ring Made With Swarovski® Crystals last October from Warren James, it took 3 months before the first crystal fell out, followed over the next month or two by most of the other crystals. I recently sent the ring to Warren James to repair or replace. However, apparently due to the type of resin used to hold the crystals in the ring being water soluble as soon as water is in contact with the resin it will cause it to swell and loosen its grip on the… Read Full Review

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Jcop97's Response to Gill517's Review

Written on: 28/06/2016

You could buy this anywhere else and it will be the same quality, it's crystals and they are always set In a jewellers reisin, you shouldn't put these rings in water. If you were to you were to get a ring that you could use in water then you should try 9ct gold with CZ or diamond, or sterling silver with CZ or diamond, nothing will happen to them

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Jcop97's Response to Gill517's Review

Written on: 28/06/2016

You could buy this anywhere else and it will be the same quality, it's crystals and they are always set In a jewellers reisin, you shouldn't put these rings in water. If you were to you were to get a ring that you could use in water then you should try 9ct gold with CZ or diamond, or sterling silver with CZ or diamond, nothing will happen to them

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★★★★★

“Great customer service and friendly staff! ”

Written on: 03/06/2016 by Clarav1973 (1 review written)

I went in to the Bristol store to exchange a ring.  the manager in store was extremely friendly, polite and happy to help. Will definitely shop here again! Thanks. … Read Full Review

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★★★★★

“Great service”

Written on: 03/06/2016 by Andrews437 (1 review written)

I had never purchased from this jewellers before and I have to say the young lady in the Norwich store was brilliant. Interested in me and was very patient as I couldn't make my mind up!… Read Full Review

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★☆☆☆☆

“Disgusted and disappointed ”

Written on: 25/04/2016 by Disgustedanddisappoonted (1 review written)

I will NEVER use Warren James again and neither will the rest of my family. My daughter bought me a pair of earrings for Christmas and, the other day the clasp where they do up broke. My daughter took them back to the Canterbury store together with the receipt and was told that it wasn't a faulty product. The girl basically said that the product had been worn in water ( I don't swim and I took them out to shower) and that they were discoloured which meant I must have had my hair dyed whilst… Read Full Review

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