Warren James Reviews

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★★☆☆☆
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  • Quality of service

  • Layout of shop

  • Value For Money

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Warren James

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Latest Reviews

★☆☆☆☆

“rubbish wedding rings”

Written on: 10/09/2014 by ZoieBeasley (1 review written)

I recently bought a wedding ring from you store in Bury after four months the ring split and although the staff in the. Shop were very nice and helpful and I Recieved a replacement I feel that the quality is very poor and if I had been a new bride it would have been devistating as it was it was a replacement for my original wedding ring of 47 year now that was quality. Very disappointed… Read Full Review

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★★★★★

“People need to make sure they are taking about the...”

Written on: 19/08/2014 by Russelllf1973 (1 review written)

People need to make sure they are taking about the right staff members when making reviews… Read Full Review

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★☆☆☆☆

“Surly rude staff chewing gum”

Written on: 19/08/2014

I purchased a silver curb chain necklace 3 weeks ago in the sale at £26. On first trying on the clasp broke so I took it back to the store for an exchange today with my receipt. The manageress took my receipt and came back with a replacement that was four inches shorter, thinner and a lot lighter in weight than the one I was returning. I pointed this out and actually had to lay both chains side by side to prove a point. Then I was told that my necklace I was returning wasn't even the one on… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 14/08/2014 by laurawoodley (1 review written)

Wedding rings are meant to be made to last. My has snapped and I have been married 3 years. Shocking quality for the price. Fuming and heart broken… Read Full Review

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★★★★★

“Fantastic ”

Written on: 13/08/2014

Upon reading some of these reviews I wanted to write to say that I have been in many Warren James stores and have always had excellent service with excellent staff. The items have always been of good quality and been gifts for many of my friends and family. They recently opened a branch in Kings Lynn which was brilliant as saved me travelling or shopping online. The team there are fantastic always happy and smiling.. They can't do enough for you. I will be shopping many times over in this… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 10/08/2014 by MollieWagner (1 review written)

This isn't personal to me but I would just like to mention how the management speak the the staff (especially in front of customers) is absolutely awful. The poor young girl looked so embarrassed to be spoken to in such way and I really felt for her. If you want good staff then maybe look at yourself and your management skills!… Read Full Review

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Tomsquire's Comment

Written on: 16/08/2014

Just wondering what you brought

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★☆☆☆☆

“Worst shop ever!”

Written on: 15/07/2014 by Jorobinson01 (1 review written)

My partner purchased an engagement ring for me from the kings lynn branch & it was too big. They sent it away to be re-sized & said it'd take a week. 2 weeks later still no ring & after being fobbed off with excuses we finally found out they had sent it to the wrong store who had re-sold it!! They've offered to replace the ring and told my partner to not tell me it was a new one!!! Bunch of idiots… Read Full Review

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Danielle_E's Response to Jorobinson01's Review

Written on: 01/09/2014

My partner recently sent mine away for re-sizing because it was too big and they said it'd take anywhere up to 3 weeks! 3 weeks passed on Saturday and still no ring!! Bit worried now...

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Jorobinson01's reply to Danielle_E's Comment

Written on: 01/09/2014

I'd chase them every day. It was a total nightmare! NOT the way to remember our engagement hey :/

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Danielle_E's reply to Jorobinson01's Comment

Written on: 01/09/2014

Yeah i will! i chased them today and they said they think they are getting a delivery weds/thurs and it should be in there, not very promosing words! And no it's not! they've had my ring longer than i have! lol :/

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Jorobinson01's reply to Danielle_E's Comment

Written on: 01/09/2014

They're good with their non committing statements!

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Jorobinson01's Response to Jorobinson01's Review

Written on: 01/09/2014

Oh and I ended up getting a refund as they actually 'found' my ring in the end after being told it had been sold previously and it was ruined. They'd cut it in the wrong place to re-size it and it was bent and lopsided. Praying you get yours back in one piece

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Danielle_E's reply to Jorobinson01's Comment

Written on: 01/09/2014

Well it sounds like a bunch of fun :/ looking forward to when they call and say it's there! Or should I say if they call lol I'll keep it in mind to make sure it fits and looks good if not I'll give them hell haha :) x

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★★★★★

“Stockton branch lovely staff member ”

Written on: 09/07/2014

So happy with my experience today, I would love to mention the staffs name but I know I'm not supposed to on here. She was so lovely, helpful and knowledgable. She totally understood my style and was very friendly chatting about my wedding and making me feel really comfortable. I have read a lot of negative reviews on here for warren James so I thought I would share my positive experience buying a wedding ring. I work as a manager for a large company so know how quick people are to complain but… Read Full Review

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★☆☆☆☆

“Worst shop ever”

Written on: 04/07/2014 by Meyer24 (1 review written)

Because of their unrealistic exchange and refund rules i have an engagement ring that cannot be resized refunded or exchanged so therefore cant be worn. Until i stomped my feet and started crying the lady caved and agreed to exchange it for the correct size. So a lovely engagement in Mexico was ruined because of something so simple as resizing the ring. Well done warren james i wouldve been better off going to argos… Read Full Review

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★☆☆☆☆

“Terrible layout, terrible experience”

Written on: 29/06/2014 by klBoyd207 (1 review written)

I was visiting the Derby shop last week. I was trying to wheel my chair into the shop and this proved a chore in itself, the shop is too small and I was struggling to wheel my wheelchair around the staff with their big white trollies. The shop was far too hot which made me feel uncomfortable, I was about to leave because of this but was interested in something from the clearance sale and asked a lady who told me later on she was the manager to have a look at this item but told me to wait for a… Read Full Review

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★☆☆☆☆

“Very poorly made items!!”

Written on: 24/06/2014 by Goodmanyt230 (1 review written)

Recently me and my sister bought what we thought were Silver bracelets at warren james; only to find out later on the website that they were rodium plated. Staff had failed to tell us this at the shop. My bracelet was for my school prom and my sister's was just as a treat for herself. Despite this, both bracelets proved to be faulty. My bracelet had a diamond that fell out. Luckily I have noticed this before I wear it to the prom. The clasp on my sister's bracelet was broken and the bracelet… Read Full Review

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★☆☆☆☆

“Products good Customer care awful”

Written on: 21/06/2014 by HelenSamfat (1 review written)

Dear Sir/Madam, I am sorry to have to send this email, however I feel it is warranted. Yesterday I shopped with my daughter in your Kirkcaldy Mercat store just as I have before. At this visit I asked to see 3 items of jewellery and my daughter asked to purchase another item, which she did. I did buy a necklace for a friend, both items whilst not expensive cost about £50 for both. The manageress could not have been more sour or sullen if she had tried. Her couldn't care less attitude was… Read Full Review

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★★★★☆

“Poole Branch, great service!”

Written on: 04/06/2014 by Boydvc354 (1 review written)

Recently, we went to the Warren James branch in Poole. We purchased two rings of the same style and size (for my daughters) at good prices. We tried to purchase a third in a larger size for me, but unfortunately,they had ran out of stock in my size. The staff however, were very helpful and contacted me when they got their next delivery, and now me and my daughters all have the same rings which are beautiful and worth the price. Whilst there, the staff talked me into buying a bracelet and… Read Full Review

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★☆☆☆☆

“Misleading and untrustworthy items”

Written on: 30/04/2014 by KaedenGrant266 (1 review written)

We visited the taunton branch where we had been looking at a wedding band in the window for over a month. I even took a photo of the ring I liked a month previously at £180.. We went in to purchase & it was the last ring on display it had a defect almost as if it was plated where the gold seemed a different colour, regardless we pointed this out but would still have purchased.. At the till the manager asked for £225. I pointed out the advertised price but was told this was a mistake, I even… Read Full Review

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★☆☆☆☆

“advertise incorrect price - Rochdale Store”

Written on: 02/04/2014 by KierstenBlackburn (1 review written)

01/04 myself and my husband went into the Rochdale branch. We were browsing in the window and I saw a Amaya Real Sterling Silver Charm Bracelet advertised in the window at £22.00. I asked the sales assistant if I could try it on and I also checked the price was correct which she assured me it was. The bracelet fit, therefore I set about choosing charms to also purchase. I choose 3 charms in total. This would have brought the total bill to £47.00 which the sales assistant also wrote down on… Read Full Review

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★★★★★

“Blackburn staff very helpful and friendly”

Written on: 21/03/2014 by McDermottfa183 (1 review written)

Been to the Blackburn branch multiple times and they are a credit to Warren James, very helpful and friendly. All I could pick on is the fact the store is a bit small and is very out of the way in the mall… Read Full Review

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Granny2345's Comment

Written on: 12/08/2014

i agree,went into blackburn store today for one item and came out with half my xmas presents,(not on the to do list) but saw some lovely things in sale.the 3 girls in this shop and a young man,so polite,helpful and smiley,it was a pleasure to be served by them,never been in before,but will remember these staff when i need another gift and will be the first shop i visit, thankyou to you all for all your help.

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★☆☆☆☆

“RUDE”

Written on: 06/03/2014 by ParkerOgden125 (1 review written)

I brought a ring for my daughter for Christmas and the sizing was wrong, we returned it to change the size an were told we had missed the returns date ( this was not clearly advertised when purchased ) as a good will gesture they agreed to do a branch request for the correct size. that was 9 weeks ago we have been back in every two weeks to be told it has not arrived but today was the last straw, we were told it hadn't arrived the member of staff tried to imply my daughter had worn and… Read Full Review

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★☆☆☆☆

“Untrustworthy Business!”

Written on: 22/02/2014

Saw a ring we liked on their website which was supposedly in stock and ordered it on 29.01.14 after making a full payment. 2 days later we were informed they do not have any available! Expected a prompt refund as per Warren James 'Terms & Condition'. Needless to say it did not happen. So, called customer service (twice) and each time was told that refund was processed. Today (20.02.14) still waiting .... Obviously, we'll pursue it further. Potential buyers, please, be VERY AWARE of that… Read Full Review

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★★★☆☆

“Hi I didn't like the treatment I received from Warren...”

Written on: 05/02/2014 by juliaoram (1 review written)

Hi I didn't like the treatment I received from Warren James.My fiance purchased my Engagement Ring last year and bought a ring and then sent it back to be resized then come back a differentring to the previous one.The staff also were very rude and not helpful.Also they lost my ring box to which they gave me, when fist purchased. I won't be recommending family or friend to you on future!!… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 29/01/2014 by fazangel (1 review written)

YES SO YOU ALL KNOW I WORKED AT WARREN JAMES FOR MANY YEARS THEY USED ME TO DO MANAGEMENT JOBS AND PROMISED ME MANAGERS POSITION BUT I GOT NOTHING....STAFF ARE TREATED LIKE TRASH IN THE WARREN JAMES BRANCHES...THEY ARE WORKED LIKE SLAVES AND ARE NOT APPRECIATED FOR ANYTHING THEY DO...THEY ARE NOT GIVEN THERE FULL BREAKS...WHEN SOMEONE COMES FROM THE HEAD OFFICE THEY TREAT THERE STAFF LIKE THERE PIECE OFF CRAP....MANY PEOPLE HAVE LEFT WARREN JAMES TO WORK ELSE WHERE...AND ITS STILL HAPPENING… Read Full Review

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Butt1953's Response to fazangel's Review

Written on: 30/05/2014

I have a complaint to make to Warren James but there is no phone number. I have written to them on several occasions but had no reply. What do you suggest?

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