Warren James Reviews

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★★☆☆☆
2.1 / 5
185
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  • Quality of service

  • Layout of shop

  • Value For Money

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Warren James

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Latest Reviews

★☆☆☆☆

“DO NOT WORK FOR THEM”

Written on: 29/01/2016 by KarliFinnegan96 (1 review written)

I have been working here for a month now and im treated like a DOG. The manager is rude as hell and there is no win situation either. Employees are rude to customers especially to foreigners whose first language is not english. I am disgusted to have been working for a bad company with cheap knock off jewellery. Manager has been chummy with all staff apart from new comers like myself and have been constantly terrorized and insulted in front of customers ! Employees have even sworn at customers… Read Full Review

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★☆☆☆☆

“I was treated like a criminal! ”

Written on: 26/01/2016

I went in store and asked if I could look at an item of jewelry. I was asked for the full payment of the item just to view it. I was not prepared to give them my debit card so went and got cash. I am disabled and parked my scooter in eye view of the staff. I used my walking aid to go back in and after a shocking customer service experience I decided to keep my well earned cash and go to another jewelers. I was made to feel like a criminal. Did the staff think that a retired lady who can't walk… Read Full Review

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Amysanders7211009's Comment

Written on: 29/01/2016

As an employee no disrespect but it is the UK LAW that any bullion gold £100+ full payment must be taken and then item can be shown, if not happy with the item then payment is refunded there and then

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★☆☆☆☆

“Bracelet ”

Written on: 23/01/2016 by Bracelet15 (1 review written)

My sister bought a Channelle bracelet for herself a in Dec 15 on the one occasion she wore it the bracelet became undone and fell off She brought it back to the shop in Belfast yesterday and was told it was not a manufacturing fault and they couldn't exchange it that she must fasten it on the inside of her wrist not the outside! I agree the bracelet is not fit for purpose because even fastening it on the inside of her arm it could still come undone if she leans her arm on something The staff… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 14/01/2016

Only had my engagement ring 4mnths and diamond fell out of it I hope they are going to replace it although I would rather get my money back!!!!!!!! … Read Full Review

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★☆☆☆☆

“Port Talbot Store”

Written on: 13/01/2016

On 21-12-15 I purchased an engagement ring only to propose 1-1-16. Prior to going into store I had my partners finger measured with one of her other rings a couple of days prior AS I WANTED THIS TO BE A "SUPPRISE". When I went into purchase the ring I fancied for my partner I was greeted by "what seemed at the time a lovely sales women "Unfortunately they didnt have my partner ring size (she is a size "M" in store to which I replied "Not a problem could i pre order it and you give me a call… Read Full Review

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★☆☆☆☆

“Accused of damaging bracelet”

Written on: 11/01/2016 by Schmidtha144 (1 review written)

My handicapped son bought me a mens bracelet for Christmas from the Norwich Chaplefield store in late December. The gift was opened on Christmas day and was clearly way too small for me to wear. The bracelet was put back in its box and left until today when my wife returned it to the shop. The shop assistant inspected the bracelet and said it was scratched and dented and therefore they would not replace or refund the £51 it cost. When my wife explained that it hadn't been worn so had not… Read Full Review

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★★★★★

“Pleasantly surprised! ”

Written on: 09/01/2016 by Coltonk358 (1 review written)

Was bought an unwanted gift or Christmas however had seen another item In the window previously, had no receipt and thought initially that might be an issue, no problem whatsoever! The lady couldn't of been nicer and nothing was too much of a problem, was exchanged in no time and felt like a valued customer. Well done guys!… Read Full Review

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★☆☆☆☆

“dreadful store”

Written on: 07/01/2016 by loudgirl (1 review written)

The Dundee store staff are extremely rude no customer service skills at all one staff member in particular is very abusive to customers and winding customers up and down poor quality jewellery uncomfortable atmosphere when walking in to the store staff members look at you like they want you to leave H Samuel is much better and staff are so much more helpful at least they never have constant closing down signs where as the dundee warren james keeps claiming to be bankrupt I wish they would as… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 05/01/2016 by Alexandrab166 (1 review written)

Purchased a bracelet for my partner. She wore it once where it broke. Took it back to Warren James, Perth Store. The sales assistant took it to the manager ( like another reviewer, the manager was not seen and out of sight) came back and said it is not a manufacturing fault and said a snag from clothing caused it to break. Despite explaining that my partner was wearing a short sleeve t-shirt and didn't snag on anything. They refused to exchange it as continued to say it is not a manufacturing… Read Full Review

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★☆☆☆☆

“APPALLING CUSTMOUR SERVICE”

Written on: 01/01/2016 by roybridges (1 review written)

I went into my local warren james to purchase a ring that my wife said she really like when we browsing when we out xmas shopping so a couple of days later went there by myself the sales assistant explained they only had the ring in a l size which was to small for her finger so i said is it ok if i purchased the ring so i can give it to her on xmas day and then my wife could come back and exchange it or order the correct size the sales assistant explained to me that wouldn't be a problem as… Read Full Review

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★☆☆☆☆

“Bad customer service avoid”

Written on: 31/12/2015 by AishaGillespie (1 review written)

My hubby bought me earrings as an Xmas gift I didn't like the style so left the box unopened earrings untouched and tried to return for an exchange for a pair I like with the receipt but can't e change earrings I find this appalling as they are brand new untouched shocking and feel robbed as surely every customer has a right to exchange am unused gift but clearly not will now avoid warren james such a shame… Read Full Review

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★★★★★

“Good customer service”

Written on: 21/12/2015 by Viviana257 (1 review written)

I have been into the warren james store today at sutton in ashfield and purchased a bracelet, the overall customer service was amazing the staff member i was served by (kt)was brilliant she was listening to what I wanted and helped me get the items I wanted, I would recommend the store to freinds and family thankyou so much for all your help… Read Full Review

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★☆☆☆☆

“Customer care ....... Rubbish”

Written on: 11/12/2015 by Erikl348 (1 review written)

My 79 year old mother bought an engagement ring and wedding band in August for her VERY SPECIAL wedding 2 weeks ago. Unfortunately during the service she was unable to get the wedding band on, we initially thought her hands were hot etc, but since then as hard as she has tried she is unable to get it over her knuckle, and hurt her finger in the process. ..therefore I took the unworn ring, still boxed with the receipt back to the Dundee store where it was purchased. Obviously we appreciate the… Read Full Review

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★★★★★

“excellent customer service @ East Ham”

Written on: 07/12/2015 by Seamus243 (1 review written)

I recently purchased Xmas gifts from east ham store, spent over £200 and I was so pleased with the customer service I received from warren James, all staff were very polite and manager was excellent with all her staff members, very helpful, highly recommended to others to shop in this store… Read Full Review

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★☆☆☆☆

“I went in to have a look around for some Christmas...”

Written on: 05/12/2015

I went in to have a look around for some Christmas presents for my family and saw my close friend working in there. I went over and said hello as I felt if I didn't it would be rude. Mid conversation my friend walks off to hand a customer a receipt and so I turn to my friend and start having a chat with him, I could hear in the distance the manager having a go at my friend for speaking to me, I get that he was working but it's just common courtesy to say hello to your friends when they come to… Read Full Review

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★☆☆☆☆

“China jewellery ”

Written on: 28/11/2015 by Amaya1946 (1 review written)

Working for warren james has been so terrible. The manager is so rude and the rest of the staff are racist too. They talk about customers and staff behind their backs. They are very rude! They sell jewellery from China that i found on Alibaba and Aliexpress. Their prices state £100 now £50, its total rip off as its all imported from china. I warn everyone to not purchase from any warren james store or online… Read Full Review

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★☆☆☆☆

“never open”

Written on: 19/11/2015 by Wilson65 (1 review written)

everytime I try to shop at york store they are shut or ready to shut, I work in the town centre and finish work at 5pm. it is now late night shopping and once again to my disappointment they are shut!!!!! I actually thought you had closed down the week before as you were not even open at lunchtime. What kind of a retailer trades like this. I guess I will have to go elsewhere along with theother people who wanted to purchase christmas presents :(… Read Full Review

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★☆☆☆☆

“Disappointed 16 year old granddaughter ”

Written on: 06/11/2015 by Cross329 (1 review written)

Brought a crystal bracelet for my granddaughters 16 birthday she has had it 6weeks and the crystals have started to come out I paid 59.00 for this took it back to be told it was her fault she must have got perfume or make up on it but if this was the case would t all the crystals be dropping out not an odd one here or there ver very un happy I have spent a lot of money in warren James but never again if the bracelet was so delicate we should have been given dos and don't instructions now I have… Read Full Review

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★★★★★

“Helpful and friendly Northampton branch”

Written on: 19/10/2015 by AnyaSharp (1 review written)

Very helpful and friendly customer service. Needed a refund on a ring purchased the previous day, although there was nothing wrong with the ring it was just not suitable for me. To be honest on reading the reviews about Warren James expected to have problems. However, the lady that served us couldn't have been nicer and offered us a full refund with no fuss. Definately would visit this store again, very impressed with the service… Read Full Review

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★★★★★

“excellent customer service @East Ham Warren James ”

Written on: 15/10/2015 by Journey464 (1 review written)

Today I visited EastHam warren James , I was so pleased with the customer service I got shop is amazing with great staff will make sure all my family and friends shop here… Read Full Review

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