Warren James Reviews

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★★☆☆☆
2.1 / 5
155
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  • Quality of service

  • Layout of shop

  • Value For Money

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Warren James

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Latest Reviews

★☆☆☆☆

“fake gold earings”

Written on: 28/07/2015 by 100Larkin (1 review written)

I purchased some rose gold and crystal earings for my wife's anniversary, initially I was happy with purchase but then took jewellery to be insured to find out that the hooks are the only pieces of gold and the rest is plated. These were bought at th ST Johns centre in LEEDS, upon approaching a member of staff whom I may add was really rude!!! I am disgusted at this as it should state that the ear hooks are the ad states '9ct GOLD' WILL NEVER USE AGAIN AND WILL ADVISE ANY FRIENDS OR FAMILY… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 22/07/2015

Bought a crystal encrusted ring, which two times now stones have fallen out. First time a stone fell out i successfully got an exchange on the ring no problem, but the second time i had to deal with a jumped up sales assistant. Took the ring in, and she told me straight away i was not entitled to an exchange because the resin around the stones had expanded causing one to fall out as i must have got it wet and you cant get those rings wet apparently. She told me they tell all their customers… Read Full Review

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★☆☆☆☆

“Diamond engagement ring”

Written on: 14/07/2015 by Shazzy5571 (1 review written)

back in April of this year 2015 my partner purchased my engagement ring - we now into July 2015 and in the 3 months of purchase the ring has gone very badly out of shape 3 times - now we have been in contact with head office and the ring has been returned for inspection - today 13/7/15 we received a email stating that there is no fault with the metal and that they could only put it down to wear and tear - to add insult to injury they have offered to send the ring off to be re-shaped at our… Read Full Review

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★☆☆☆☆

“Ridiculous”

Written on: 02/07/2015

I went into Warren James Enfield this morning and asked to try on a ring. I was told that no jewellery can be tried on due to the company policy with regards hygiene. The person I asked was so unhelpful and downright rude. I didn't catch a name but it was a woman with a very heavy accent. I have been into jewellers such as Mappin and Webb and asked to try on pieces of jewellery without any problem whatsoever. … Read Full Review

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★★★★★

“Love this shop”

Written on: 10/06/2015 by Suziefitz (1 review written)

I bought 5 pairs of earrings in the Warren James shop in Bristol. Very pleased with the earrings and the staff were very nice and very helpful. Would recommend to anyone. So much lovely jewellery to choose from. I could have bought lots more. Will definitely be going back… Read Full Review

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★☆☆☆☆

“DO NOT SHOP HERE”

Written on: 07/06/2015 by Damienw410 (1 review written)

Disappointed in Warren James. I bought a bracelet for £50 for my daughters birthday. She wore it once for a meal and it bent. The manager in the shop was horrible and tried to accuse my daughter of falling to bend it. I said I would accept a credit voucher as I have shopped loads of times with them and was told they didn't do vouchers (which they do).I think it was a fault with the manufacturer of the bracelet. I wrote to head office and they also wont let me have a refund and don't agree with… Read Full Review

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★☆☆☆☆

“Middlesbrough town ”

Written on: 14/05/2015 by Empearson (1 review written)

Cannot believe the service I reserved today at the Middlesbrough town centre branch, went in and requested a necklace for my mothers birthday thinking it was the one she wanted after buying the necklace I sent the picture to my mam and she told me it in fact was not the necklace she wanted, as she wanted a real Swarovski necklace not a Swarovski elements one as I had purchased, when I realised I went to return the item minutes after I had a purchased it to be greeted by a snobby women which… Read Full Review

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★☆☆☆☆

“Stand in "Manager" utter disgrace and talks rubbish”

Written on: 03/05/2015 by sg1977 (1 review written)

Visited Arndale centre, Manchester branch yesterday with my niece who was looking for wedding rings for both her and her partner. After spending around 30 minutes looking at different rings she chose two and the amount was paid. I had placed the rings in my handbag and were waiting on the receipt when there was a problem. The woman who had served us, came to us as we were waiting for the change and stated that there had been a mistake and that one of the rings had been priced up wrong(by… Read Full Review

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★☆☆☆☆

“Rubbish - would not recommend especially online shopping ”

Written on: 07/04/2015 by Yaalini1308 (1 review written)

I ordered some jewellery for my aunts birthday 10 days ahead of her actual birthday after checking delivery time which according to the warren James website would be within 5 working days. 10 working days passed however no delivery, contacted Warren James who said that they couldn't do anything until 15 working days had passed as Royal Mail would not consider an item lost till then! Had to buy something else as a gift for my aunt. 15 working days later still no delivery from Warren James… Read Full Review

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★☆☆☆☆

“Manager is disgustingly rude ”

Written on: 04/04/2015 by O'Reillyim433 (1 review written)

The manger at lakeside branch is absolutely disgusting the way she speaks to the customers!! So very rude and inpolite, horrible attitude a disgrace to the company. I visted last week and she spoke to me like I was silly and very rude!! There are also lovely young ladies which work here and she would try belittle them in front of customers I really felt for the young girls she would have ago at them in front of everyone and moan at them about mistakes which the only person who made mistakes… Read Full Review

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★☆☆☆☆

“£60 for necklace thats broke”

Written on: 01/04/2015

Refused to give me a credit note or to swap..even though i had my receipt & within 16 day exchange policy..the manager simply put clasp bk on saying this is safety feature..disgusted with the managers attitude,when i said its W.J exchange policy she said that wasnt 'in place yet' false advertising???… Read Full Review

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★★★★★

“Wonderful service in Chesterfield Arcade”

Written on: 22/03/2015 by KirstyFringe (1 review written)

We bought our wedding rings from the Warren James in the Arcade in Chesterfield. I was so surprised on the prices of the rings... Absolute amazing value for money! We are on a really tight budget but ended up coming away with 2 9ct fold wedding bands for around £120!! I also bought a locket for £26 which was gorgeous! The lady who served us spent ages with us helping us to choose the right rings and kept us smiling through out, she showed genuine interest in our wedding and nothing was too… Read Full Review

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★★★★★

“The best jewellery shop ever ”

Written on: 02/02/2015

I love Warren James jewellery,I now buy most of my jewellery from there,very elegant and stylish,very reasonably priced,the staff are always polite and helpful,they sorted any queries I had. I now recommend Warren James to friends… Read Full Review

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★☆☆☆☆

“appalling after care in Pontypridd store”

Written on: 21/01/2015

My mother took mu ring back that I had for 14 days with receipt. Asked for a credit note.She was really embarrased at the way the assistant behaved. She was using a cloth to rub it and said this has been worn. Said they dont give credit notes and that I would have to go with my partner who paid for it, which I did the following day. I was treated the same said it was showing signs of wear. It was too big for me so I only had it on for 30 minutes. If its going to wear after that time showd… Read Full Review

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Whatsright2303's Comment

Written on: 30/01/2015

Would you wear a pair of shoes for 30 minutes and expect to take them back

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★★★★★

“The best shop in town”

Written on: 06/01/2015 by markridings (1 review written)

The staff at WJ Wrexham have always been welcoming with a friendly smile, I have shopped there for many years as I have found its not just the great savings I go back for but the warmth of the girls themselves who have always been chatty and on top of there game. Nothing is ever too much trouble and if I have ever had a slight problem it has been dealt with professionally and respectfully. A massive well done to the boss and the girls at WJ Wrexham you are a credit to the company and I hope to… Read Full Review

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★☆☆☆☆

“Rude members of staff”

Written on: 06/01/2015 by Ryleee367 (1 review written)

Went into the Southampton store to return a faulty item. The first lady who served us was very blunt and rude and was not helpful what so ever, making comments about how its our fault the products broken and we need to be more careful, baring in the mind the item was very worn and was faulty when we took to out of the box. This same lady then refused to serve us and passes onto another staff member who was equally as rude giving snotty looks and comments. I will never be shopping there again!… Read Full Review

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★★☆☆☆

“Delivery issues”

Written on: 04/01/2015 by kearn01 (1 review written)

Placed an order beginning of December but literally arrive 2nd January I emailed x3 but only got a reply on the 3rd email where they said they had not got my original Communications. Products absolutely lovely but delivery and customer service rubbish. I did try and speak to a real person but was told on line was email only and the stores did not deal with online purchase. Poor show!… Read Full Review

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★☆☆☆☆

“A ruined Christmas thanks to Warren James Jewellers”

Written on: 25/12/2014 by Roam (1 review written)

It is the first time that I have used Warren James and it shall certainly be the last. I purchased a Gucci ladies watch, set with diamonds for my partner this Christmas. An elegant looking watch that not only could be worn on special occasions but also casually yet make a statement thanks to the Gucci brand. The watch itself was in a Gucci presentation box and came with a stamped booklet. On presenting the gift, even though I knew that the strap may have to be adjusted, she was pleasantly… Read Full Review

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Mm88's Response to Roam's Review

Written on: 25/12/2014

Warren James do not sell any brand of watches.

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Kellyhughes84's Response to Roam's Review

Written on: 26/12/2014

Warren James do not sell watches. They also do not sell brands only there own !!!!

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★★★★★

“Excellent Customer Care, I had visited most branches...”

Written on: 24/12/2014 by LucasCaldwell118 (1 review written)

Excellent Customer Care, I had visited most branches and found West Bromwich to be the best I made several purchases and each member of the team showed patience and put me first. Well Done… Read Full Review

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★★★★★

“After sales service at Carlisle”

Written on: 21/12/2014 by Timdart (1 review written)

After purchasing a very expensive solitaire diamond ring, and having the ring resized, unfortunately, the diamond fell out, and was lost after just two-three weeks. My wife & I returned to the shop in Carlisle, and we're treated with the utmost respect. The girls in the shop were very apologetic, and couldn't do enough for us. We were offered the same ring which could be resized again, or any alternative in the store, or to have the same ring custom made. We chose the latter, and we're… Read Full Review

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