Warren James Reviews

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★★☆☆☆
2.1 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Warren James

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Latest Reviews

★★★★★

“Wonderful service in Chesterfield Arcade”

Written on: 22/03/2015 by KirstyFringe (1 review written)

We bought our wedding rings from the Warren James in the Arcade in Chesterfield. I was so surprised on the prices of the rings... Absolute amazing value for money! We are on a really tight budget but ended up coming away with 2 9ct fold wedding bands for around £120!! I also bought a locket for £26 which was gorgeous! The lady who served us spent ages with us helping us to choose the right rings and kept us smiling through out, she showed genuine interest in our wedding and nothing was too… Read Full Review

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★★★★★

“The best jewellery shop ever ”

Written on: 02/02/2015

I love Warren James jewellery,I now buy most of my jewellery from there,very elegant and stylish,very reasonably priced,the staff are always polite and helpful,they sorted any queries I had. I now recommend Warren James to friends… Read Full Review

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★☆☆☆☆

“appalling after care in Pontypridd store”

Written on: 21/01/2015

My mother took mu ring back that I had for 14 days with receipt. Asked for a credit note.She was really embarrased at the way the assistant behaved. She was using a cloth to rub it and said this has been worn. Said they dont give credit notes and that I would have to go with my partner who paid for it, which I did the following day. I was treated the same said it was showing signs of wear. It was too big for me so I only had it on for 30 minutes. If its going to wear after that time showd… Read Full Review

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Whatsright2303's Comment

Written on: 30/01/2015

Would you wear a pair of shoes for 30 minutes and expect to take them back

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★★★★★

“The best shop in town”

Written on: 06/01/2015 by markridings (1 review written)

The staff at WJ Wrexham have always been welcoming with a friendly smile, I have shopped there for many years as I have found its not just the great savings I go back for but the warmth of the girls themselves who have always been chatty and on top of there game. Nothing is ever too much trouble and if I have ever had a slight problem it has been dealt with professionally and respectfully. A massive well done to the boss and the girls at WJ Wrexham you are a credit to the company and I hope to… Read Full Review

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★☆☆☆☆

“Rude members of staff”

Written on: 06/01/2015 by Ryleee367 (1 review written)

Went into the Southampton store to return a faulty item. The first lady who served us was very blunt and rude and was not helpful what so ever, making comments about how its our fault the products broken and we need to be more careful, baring in the mind the item was very worn and was faulty when we took to out of the box. This same lady then refused to serve us and passes onto another staff member who was equally as rude giving snotty looks and comments. I will never be shopping there again!… Read Full Review

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★★☆☆☆

“Delivery issues”

Written on: 04/01/2015 by kearn01 (1 review written)

Placed an order beginning of December but literally arrive 2nd January I emailed x3 but only got a reply on the 3rd email where they said they had not got my original Communications. Products absolutely lovely but delivery and customer service rubbish. I did try and speak to a real person but was told on line was email only and the stores did not deal with online purchase. Poor show!… Read Full Review

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★☆☆☆☆

“A ruined Christmas thanks to Warren James Jewellers”

Written on: 25/12/2014 by Roam (1 review written)

It is the first time that I have used Warren James and it shall certainly be the last. I purchased a Gucci ladies watch, set with diamonds for my partner this Christmas. An elegant looking watch that not only could be worn on special occasions but also casually yet make a statement thanks to the Gucci brand. The watch itself was in a Gucci presentation box and came with a stamped booklet. On presenting the gift, even though I knew that the strap may have to be adjusted, she was pleasantly… Read Full Review

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Mm88's Response to Roam's Review

Written on: 25/12/2014

Warren James do not sell any brand of watches.

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Kellyhughes84's Response to Roam's Review

Written on: 26/12/2014

Warren James do not sell watches. They also do not sell brands only there own !!!!

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★★★★★

“Excellent Customer Care, I had visited most branches...”

Written on: 24/12/2014 by LucasCaldwell118 (1 review written)

Excellent Customer Care, I had visited most branches and found West Bromwich to be the best I made several purchases and each member of the team showed patience and put me first. Well Done… Read Full Review

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★★★★★

“After sales service at Carlisle”

Written on: 21/12/2014 by Timdart (1 review written)

After purchasing a very expensive solitaire diamond ring, and having the ring resized, unfortunately, the diamond fell out, and was lost after just two-three weeks. My wife & I returned to the shop in Carlisle, and we're treated with the utmost respect. The girls in the shop were very apologetic, and couldn't do enough for us. We were offered the same ring which could be resized again, or any alternative in the store, or to have the same ring custom made. We chose the latter, and we're… Read Full Review

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★☆☆☆☆

“Appalling service and underhand practices AVOID”

Written on: 21/12/2014 by C4ZZ8365 (1 review written)

My husband and I visited the Southend a High Street branch today. My husband wanted to buy me the 1/4 carat 9ct gold ring for Christmas. While I was browsing the window display my husband asked the sales assistant for the ring in a size O. She checked on of my rings and confirmed it was a size O. She then told my husband he must pay for the ring before she brought it out. She said that this was Warren James policy when selling high value items. My husband thought it strange but as it was the… Read Full Review

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★☆☆☆☆

“Christmas gift adult ”

Written on: 17/12/2014 by Journeyt81 (1 review written)

ordered 3 pendants/chains/earrings when arrived they where Rubbish, only good for a child to play with, these items cost in £17 each which on the high-street would get a fair standard, I returned items minus earrings as these could not be returned all in good order, the penny pinchers only refunded me £45 which they claimed I had broken 1 of the chains, if so it shows how bad & rubbish the quality is because I only touched it once to take out and put back in package, would not recommend… Read Full Review

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★☆☆☆☆

“Let down”

Written on: 24/11/2014 by EddieNielsen226 (1 review written)

The staff in the shop were not helpful at all, spoke to people very rudely and like they just wanted you to buy it and go. I reluctantly still bought a £180 necklace from there dspite their attitude, when I got home my other half decided he wanted the longer chain so I took this necklace back two days later which they were really difficult about. 14 days down the line I still haven't got the money back in my bank which I find disgraceful. It came oh quick enough yet hasn't gone back in. I will… Read Full Review

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★★★★☆

“Warren James Wrexham store”

Written on: 23/11/2014 by Wade77 (1 review written)

On October 21st my husband and myself went to the Wrexham branch to buy me a diamond ring to celebrate our wedding anniversary on November 9th . I picked the ring I wanted and as they didn't have it in my size said it would be ordered in ,we paid in full ,only when we where handed the receipt and saw the approx delivery date was December5th, well after our anniversary , where we told it takes about 6 weeks for orders to come in .As that was the ring I wanted I decided to wait for it to come in… Read Full Review

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★☆☆☆☆

“Disappointed ”

Written on: 16/11/2014 by 87Hayden (1 review written)

After many many years shopping at Warren James both Wrexham & Chester I was utterly shocked when on this day I happened to be browsing the window for various gifts when I over heard a conversation about a recent customer and how they disliked serving them because they "took forever" deciding on what they actually wanted & how the girls in the shop made it sound like it was so much effect to go back and too to the window. Not only did this shock me but also the different names they had given… Read Full Review

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★☆☆☆☆

“Stone fell out of diamond ring ”

Written on: 16/11/2014 by Sandysmith1959 (1 review written)

I purchased a certified a diamond ring for £499 on the 14th December from the Liverpool store one of the diamonds has fallen out so I took the ring to the bury store today. The staff member said she had another in stick so disappeared to get it and came back with another staff member who told me the ring was only guaranteed for 12 months today is the 16th November and therefore only 11 months since purchased I argued this and she then said she didn't know what to do and could I call back… Read Full Review

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★☆☆☆☆

“Very unhappy”

Written on: 01/11/2014 by MLockettcarr (1 review written)

the member of staff who asked if they could help was very rude and didn't give us the time. It was a special moment as I was choosing my engagement ring and was very excited an this one sales staff took my smile and brought me to tears as she didn't care and was just rushing me and just said u can see them in the window so go and look yourself and walked off. We ended up getting it from another shop and will never shop at warren James again. The Hanley shop lost out on £600 as that was my… Read Full Review

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★★★★☆

“Staff”

Written on: 22/10/2014 by LynnBBobT (1 review written)

All staff at the Merry Hill branch were helpful and polite. We bought 3 rings from them. (I know that's why they were polite). So far so good but they are only a month old and the wedding rings haven't been worn yet.Reading the quality reviews I am a little worried for the future but time will tell… Read Full Review

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★☆☆☆☆

“Never Again and DO NOT BUY PALLADIUM!”

Written on: 02/10/2014 by mrsmitchell (1 review written)

Bought my husbands wedding ring less than a year ago only picked Palladium as we were told that it wouldnt taint scratch and far more superior to white gold so took them at their word as with it being a wedding ring you want it to last, however it discoloured, had a fault line though and is scratched to bits we took it back and it was sent off after hearing nothing after more than 3 weeks I rang to ask about it to be told it was there and was a manufactures fault so either refund or exchange. I… Read Full Review

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★☆☆☆☆

“Worst aftersales service ever!”

Written on: 30/09/2014 by Kaylinc95 (1 review written)

After my daughters partner bought her engagment ring here he was told if it was the wrong size they could change it providing it hadnt been worn. Upon taking it back told the quickest option was to have it made smaller. We were given a date 3 wks hence. after 3 weeks no ring thats when the problem started. We were told they didn't know where the ring was or when it would be back worrying when you have already purchased it. Staff very unhelpful refused ti give us head office phone no but also… Read Full Review

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★☆☆☆☆

“rubbish wedding rings”

Written on: 10/09/2014 by ZoieBeasley (1 review written)

I recently bought a wedding ring from you store in Bury after four months the ring split and although the staff in the. Shop were very nice and helpful and I Recieved a replacement I feel that the quality is very poor and if I had been a new bride it would have been devistating as it was it was a replacement for my original wedding ring of 47 year now that was quality. Very disappointed… Read Full Review

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