written by alitontod on 14/11/2022
A great service given from start to finish. After many months of trying to replace a ceramic strap on a DKNY watch, between Mallorca and the UK, and having no luck whatsoever from various watch repairers and jewelers, I finally found The Watch Lab whilst out shopping in Meadowhall. He looked at the watch and said he would definitely try to repair the links, which he managed to do, without it costing the earth, as from previous quotes given running into hundreds of pounds. I am happy to say, the watch is now on its way back home to Mallorca to a very happy customer. Thank you.
written by stwilliam on 13/04/2022
This is one of the great secrets in the UK for premium watch brand servicing and repairs. I sent in my Ebel watch and they did an outstanding job - great service, great communications and a very fair price. No complaints and would I recommend this company to others - yes - I already have. Thank you
written by Ashley24668 on 30/11/2021
Visited the york branch for a bracelet replacement which was carried out by a staff member who was extremely friendly and courteous will definitely use again
written by karensimmons on 19/01/2018
Used The Watch Lab to get some links taken off my new Michael Kors watch. Alteration was complete in around 30 mins & when I tried it on, it was too tight, strap adjusted accordingly there & then. Also have 8 weeks grace to change mind & get more links added or removed as desired. Very happy with service.
written by steveeN on 11/01/2018
I visited The Watch Lab, York on 26 December 2017 (Boxing Day!) with my wife's Gucci wrist watch for a new battery to be fitted, but also a problem with the watch back wouldn't 'click' back on. Don't ask! The guys in the shop would have a look at it but, when I returned to collect it I was told that it would need to be sent to their main workshop to be repaired. On Tuesday 9 January 2018 I got a call from the shop telling me that the watch had been returned from their main workshop but unfortunately they had been told that it was un-repairable and to collect it when I could and the repair charge would be refunded. So, the next day I called into the shop to collect it. We were going through the refund process when another gentleman behind the counter and looking very much like the "man who can" and knew what he was talking about interjected and said he would like to have another look at the problem and suspected that the watch back had become 'deformed' with repeated attempts to make it fit. He recalled working with a Rolex engineer and a 'trick of the trade' he had learnt from him and would like to try. He would call me back when he had had look at it. Within the hour, I got the call and was told that the problem had been sorted and to call back and pick it up. So, many thanks to the "man who can" for sorting it and for returning what would have been a £400/500 un-wearable watch to its former glory and value. The wife is well chuffed.
written by QkLi on 27/12/2017
I visited the Watchlab on a recent visit to Reading to order a new strap for my Skagen. It is one with the older style screw type fixings. The straps are expensive compared to the value of the watch but I’m very fond of It. I had previously used the Watchlab a year or two ago to source a replacement strap. They offered a very friendly service and the price was favourably comparable to prices I had found on the ‘net. This time was not any different. I ordered 2 straps as I was worried they might become scarce. I was advised a week should be allowed yet I received a phone call within a week. Upon return to Reading I left my watch with them whilst I went shopping. Returning afterwards, I had a new strap fitted- good as new! The new Spare strap in the bag including my old strap and screws should I need them. I would like to thank the staff were friendly, welcoming and genuinely interested in offering service. Very Happy to give them my custom. I have and will continue to recommend them.
written by Julesmcdowell on 21/12/2017
Goldsmiths Jewellers recommended The Watch Lab in West Quay to me. My Maurice Lacroix watch needed a new battery and in the past it has had to be sent away for this as it is a sealed unit. This means that I am without it for up to 2 weeks. The Watch Lab we’re able to do the same job in just 45 minutes while I carried on shopping. They also cleaned my watch and whilst I hadn’t realised that it needed doing I really noticed the difference afterwards.They were knowledgeable and polite and I would definitely recommend them to my family and friends.
written by on 05/12/2017
I took my Tissot watch to The watch Lab at Lakeside Shopping Centre in West Thurrock 2x.On each occasion the service was excellent.They were very honest,helpful and efficient.Although the manufacturers of the watch recommend sending it to named centres,I would rather take it to the watch lab
written by rayod on 01/12/2017
I was meet by a well dressed Manager whose customer skills were first class.He looked at two watches i brought in for repair he repaired one straight away. He knew wright away what was wrong with the second one and it had to go away.Both watches are working perfectly and the new band matches my watch perfectly. this mans skills, knowledge,and commitment, is a credit to the company and i will be telling my friends
written by Dawnw1 on 24/11/2017
I have a Guess Rose Gold watch that was part of my 50th Birthday treats and is very special to me as my children paid towards it as it was not a cheap treat at all. I was devastated when after 5 years I must say it just stopped working. After having it tested for a new battery I was told that it wasn't that. I live In Leigh Manchester and whilst visiting my son in the Midlands I spotted the Watch Lab in Merry Hill Center and asked the young man there to examine it for me he looked and said it needed servicing and repairing and it would be like a new watch. After only just 4 weeks it has come back to me and it is like brand new absolutely over the moon with the whole process. Thank you so so much Dawn....
written by bigboynick on 14/11/2017
What a great team. Had a battery and seal on my Tag watch. Went to plenty of jewellers who were uming and awing, needing to send it off and talking all sorts of nonsense I wasnt to confident about. One jeweller actually told me to go to THE WATCH LAB and what great advice. Nice easy and no messing. This is what it needs, this is how much it will cost and this is when it will be ready. And..... I got a half price clean TAKE MY MONEY! If only all companies operated with such speed and dedication. Thanks guys.
written by on 13/11/2017
I have owned my watch for a number of years now and means a lot to me. I took my watch into the watch lab in Manchester and the guys there where very knowledgeable of what i had and what was required to maintain it also as it had been losing a bit of time for a while. After some deliberating I decided to leave my watch with them for a Service and after a little while has come back looking fantastic and running well. I have used these guys a few times now and have always trusted them with my lesser value pieces and this was much bigger decision as it's very sentimental to me as well as expensive. I will never doubt them, perfect customer service and the job they have done is just as good.
written by mwMcClanahan48 on 27/09/2017
I recently used the York branch to change the battery and clean the bracelet of my Armani watch. They were excellent and showed great knowledge and due care of the watch. They carried out the service promptly. I would recommend their service to anyone
written by mpcurry on 19/08/2017
The person I dealt with in the Kingston branch replaced the battery in my Tissot and gave it a good clean within an hour. Very impressed with the service and value for money.
written by Mathewb44 on 02/06/2017
I went to the store in Highcross shopping centre Leicester and asked about replacing the pin that holds the buckle to the strap on my Casio G Shock. Before I could say anything else the guy behind the counter fixed it and said it was free of charge. How about that for service, thank you ever so much and I will definitely return in the future as a paying customer.
written by Hartleylt396 on 08/05/2017
Visited the Leefs branch. Had battery change and reselling of my gold watch. Very friendly efficient service. Would recommend to a friend
written by on 03/05/2017
Visited Brent cross branch with a watch was told unrepairable,man told me to give him half an hour I did and now watch is working perfectly,well done guys,superb.
written by rfBragg153 on 16/04/2017
Used the Watch Lab in Glasgow Silverburn for a repair to my husband's DYNY watch. Very helpful staff, efficient repair and at a price much less than other quotes I had. Would definitely recommend.
written by AleahMurdock on 12/04/2017
I took my Michael Kors watch to the Watch Lab to get my battery replaced and the end result was excellent. In addition to this, I got a discount on a professional clean ( it really needed doing!) but my watch came out looking brand new. I highly recommend this service to anyone wanting some work doing to their watch, the staff are professional and talented at what they do. You can trust them with your precious time peice!
written by on 07/04/2017
I took my Ebel watch to the Leicester outlet. They replaced the cell for the price and within the time quoted so I am very pleased. Previously the watch had been sent to Ebel in Switzerland. They said that the watch had to be serviced as it was rusty inside, as well as supplying the new cell, all at a cost of £300. The Watch Lab couldn't find any rust and replaced the cell for £120. I would definitely use them again. Highly recommended.
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