The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
1798
94% of users recommend this
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Latest Reviews

★★★★★

“brilliant service ”

Written on: 18/04/2015

brilliant service new battery fitted waterproof test all done in less than a hour no need to book it in £29 all in quoted £50 from casio for g shock battery and 12 month guarantee … Read Full Review

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★★★★★

“Excellent service”

Written on: 17/04/2015 by KeltonPhillips (1 review written)

Watch serviced faster than estimate I was told it would like new after the service andI was not disappointed!… Read Full Review

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★★★★★

“I am so happy with the service. I didn't have a clue...”

Written on: 17/04/2015 by ElliotRowley98 (1 review written)

I am so happy with the service. I didn't have a clue how to work my watch so I went into town to look for a jewellers that could sort it out knowing that it would cost the earth but as I was looking around I saw The WATCH Lab and thought I should pop in. They were really friendly and I had a good chat with one of the lads there. Anyway I told them what I needed doing and they said they could sort it and adjust it to fit my wrist perfectly. i got it done and I was over the moon! and it cost… Read Full Review

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★★★★★

“Replacement battery for Child's Limit watch York ...”

Written on: 17/04/2015 by Patricia217 (1 review written)

It was only a simple battery replacement, but the extremely courteous staff member who took my order made me feel like a valued customer. He filled me with confidence when he examined the watch and estimated how long it would take and was keen to ensure that this met with my expectations and fitted in with my plans. The payment/receipt system for collecting the item was simple and efficient. When I returned the other member of staff was equally courteous and friendly amd made sure I was happy… Read Full Review

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★★★★★

“Tissot battery and clean, Leicester High Cross”

Written on: 17/04/2015 by marsd003 (1 review written)

Thanks Nathan! - really helpful, explaining various options/outcomes. He also assured me the watch would be ready when hurried through. It was indeed! Thanks… Read Full Review

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★★★★★

“A Storm in Manchester”

Written on: 17/04/2015

Great service offered on battery replacement for my Storm watch. One of the few places I would trust with it. Knowledgeable staff with fantastic customer service… Read Full Review

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★★★★★

“Good service”

Written on: 16/04/2015 by AshlynTrujillo (1 review written)

thank you for recently changing the battery in my watch. The lab is clean, the staff are friendly and efficient. All anyone could ask for!… Read Full Review

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★★★★☆

“efficient friendly advice and service”

Written on: 15/04/2015 by sbuchanan50 (2 reviews written)

My armani watch was stopping intermittently and the staff suggested a better quality battery .Shop fitted and said return in 1hour. Problem was still there. Full repair required. Told it may take up to 6 weeks bit only took 2. Received a call to day ready to pick up. I'm delighted to have my favourite watch back. Thanks to Greer and team in Glasgow. A bit expensive but delighted with customer service… Read Full Review

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★★★★★

“The Watch Lab Reading.”

Written on: 15/04/2015 by fabmark (1 review written)

Fabulous staff and fabulous service, I have used them on 3 occasions, 2 different Cartier Watches and 1 Rolex. These guys really know their stuff and the prices are amazing. I would NOT go anywhere else. I tell all my friends and family to use them as it is so friendly. Thanks again and I will see you again… Read Full Review

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★★★★★

“Excellent”

Written on: 15/04/2015 by jashotchef1967 (1 review written)

The Watch Lab in Leeds was great from start to finish. I took my watch in for a service after 20 years of continuous use. The staff advised me of details of my watch that I was completely unaware of - and I'm grateful for the information as I now know I own a rather good watch! What they said would happen - happened (within the original timescale he indicated). No fuss, no hassle, just very good service and communication. The friendliness of all the staff I met was exemplary which goes a… Read Full Review

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★★★★☆

“Oris Repair and clean”

Written on: 15/04/2015 by RussClark (1 review written)

Put my Oris watch in as had been damaged by water ingression, and had cosmetic damage, wear and tear. Found staff to be enthusiastic informed and attentive. Watch came back like new, looks great, has had full service, seals replaced cleaned internally, and cosmetic damage has been polished away. Only small gripe took a few weeks but worth wait. Great job.. … Read Full Review

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★★★★★

“Tag Heuer battery replacement and re-seal”

Written on: 15/04/2015 by quoinprint (1 review written)

Took my Tag watch for a battery replacement and re-seal. the person I dealt with was very helpful and pointed out a couple of other issues and also the watch could do with a clean - which I knew! I had the battery changed, the shoulders re-aligned and new pins, a couple of links taken out of the strap and it cleaned. Whilst it did cost me more than I initially expected, I decided it would be worth it. When I collected it, it looked like a new watch. It really sparkled and the adjustments made… Read Full Review

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★★★★★

“Tag Heuer in Chester ”

Written on: 14/04/2015 by longdon3 (1 review written)

I left my 20 year old TH with them in the Chester branch, great positive welcome, detailed breakdown of what the lab was going to do, how long and the cost. One hour later it had a new battery and clean. An excellent and professional experience, thanks… Read Full Review

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★★★★☆

“Great service, very happy.”

Written on: 14/04/2015 by Thesethingstakelongerthan3minutes (1 review written)

Great company, I visited the Reading branch on a whim, I needed a battery for my watch, saw the watch lab perfect! They were very helpful, advising me that the job can be completed within 30 mins exactly what I needed… Read Full Review

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★★★★★

“Happy new customer”

Written on: 14/04/2015 by louisealyson (1 review written)

I used the Watch Lab in Glasgow for the first time last week and I was impressed by the service that I received. I had 2 watches which were needing new batteries (Rotary and Swarovski) and I left them to be sorted within the hour while I went shopping. The member of staff who attended to my watches took his time gathering the necessary details, gave me a price and then checked that it was ok before proceeding. He also gave me advice on what to do about my husband's watch which is broken, but he… Read Full Review

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★☆☆☆☆

“Tag service and repair”

Written on: 14/04/2015

Glasgow branch has had my Tag since 25th JANUARY 2015. Paid £445.00 upfront now 12th April 2015 & after another phone call to Glasgow I have been told AGAIN they will put a chase on it.........now begining to think I'll never see my watch which has huge sentimental value or my money again......next step lawyer for advice… Read Full Review

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Russellrennie's Comment

Written on: 16/04/2015

Think yourself lucky. They've had mine since 29th November. Turned up today and they guaranteed it would be there in 7 days - here's hoping!

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★★★★★

“Very good service”

Written on: 14/04/2015 by 40Lawrence (1 review written)

Very good service to my watch… Read Full Review

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★★★★☆

“Cracked the watch face on my old Seiko watch, and took...”

Written on: 12/04/2015 by SullivanFoster (1 review written)

Cracked the watch face on my old Seiko watch, and took it to Leeds branch of The Watch Lab. Very knowledgeable staff dealt with it, sent off to Seiko, and returned good as new within 2 weeks. Excellent service from friendly and knowledgeable staff… Read Full Review

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★★★★★

“West Quay Booth”

Written on: 11/04/2015 by smileypete (1 review written)

Excellent stuff. Took a Tissot in, straight away identified just a replacement battery and advised on the process and options (no names, but a nice Scottish chap). Done quickly and superbly, great service all round… Read Full Review

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★★★★★

“Tag Repair and Service”

Written on: 11/04/2015 by 344Lindsey (1 review written)

Very friendly informed chap at shop in Glasgow. Gave me all the information I needed and set out expected results and timetable. The watch then came back on time fully repaired cleaned and working. Couldn't have asked for more… Read Full Review

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