The Watch Lab Reviews

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★★★★★
4.6 / 5
94% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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The Watch Lab

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Latest Reviews

★★★★★

“Quick, efficient, Quality.”

Written on: 17/09/2014 by Vicentea73 (1 review written)

Great experience with the watch lab in Glasgow. From requesting service, to my watch being repaired, I was treated with respect and made to feel like a valued customer. The staff were helpful, took time to talk me through the process, answered any questions. I was delighted with the finished result and will use this shop again. I could find no faults at all in the service provided. One very satisfied customer… Read Full Review

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★★★★★

“repairing my watch.”

Written on: 17/09/2014 by Puckettad1947 (1 review written)

I found the staff very helpful and knowledgable all had very happy faces which goes along way to enhance business. Made us feel comfortable and valued our custom. I have since recommended two people one who has already been to see them. thank you… Read Full Review

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★★★★★

“Great service, friendly staff”

Written on: 17/09/2014 by McGregorqe62 (1 review written)

Great service, friendly staff, would definitely recommend… Read Full Review

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★★★★★

“Great Value Service”

Written on: 17/09/2014 by Alia248 (1 review written)

Got recommended to Watch Lab by another repairer that couldn't help me. Great service. Watch returned on time, on time! and at a very reasonable price… Read Full Review

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★★★★☆

“Good service but a bit too honest”

Written on: 17/09/2014 by HamzaCross (1 review written)

They recently changed the battery in my Tag which had given up on me a few months prior. The guy behind the desk obviously knew very much what he was talking about but he also felt like telling me everything that could go wrong like he was covering himself for every possibility. This included telling me that the battery could have leaked and my thousand pound watch could be dead and it might cost £600 to replace. He then told me that he could look after my valuable watch but then couldn't be… Read Full Review

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★★★★★

“Excellent sevice”

Written on: 15/09/2014 by pzSawyer1946 (1 review written)

This company provided a friendly efficient service, which means that I will be a returning customer… Read Full Review

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★★★★★

“Excellent service and knowledgable staff”

Written on: 15/09/2014 by snow_faerie (1 review written)

I was very pleased with service in the Glasgow branch this weekend. I had my sports watch battery replaced and resealed in 1 hour on a Saturday. The staff were very knowledgable and pleasant. I would highly recommend this company… Read Full Review

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★★★★★

“excellence everytime”

Written on: 15/09/2014 by Peckgo394 (1 review written)

Excellent service with a smile. Interested in the watch you bring to them to be repaired or a have a new battery inserted. Advice is given freely without being smarmy. Will use them in the future without fail… Read Full Review

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★★★★★

“Excellent service!”

Written on: 15/09/2014 by Cartero30 (1 review written)

Very friendly, knowledgeable and professional. Popped in first to get a feel for first impressions and was very impressed with attitudes. Returned the next day with the Tissot chronograph that was causing the trouble. They opened the back and spotted the issue within seconds. Not only that, he was able to explain and prove the source of the problem. Very impressed with the excellent service. Totally recommend them to all… Read Full Review

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★★★★★

“great service”

Written on: 15/09/2014 by Coynevc380 (1 review written)

BrentCross Watch Lab always gives me great service. I've had a number of watch batteries replaced. Only recently realised they have a good selection of straps too. The technicians are helpful and courteous… Read Full Review

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★★★★★

“Great service and knowledge”

Written on: 14/09/2014 by soksrus (1 review written)

I have just had my Cartier watch serviced via the Hanley branch of The Watch Lab for what I considered was a reasonable price. They took their time to take me through what would be done, and most importantly, how long it would take - up to 3 months. I am very pleased with the result, as it now looks as good as new, and the mechanism is working perfectly again - it had developed some odd noises within the case! Although the branch is little more than a counter with a window, don't let that… Read Full Review

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★★★★★

“Fast, Efficient Professional”

Written on: 14/09/2014

Work on my Tag watch was completed within one hour brilliant I was delighted. I also mentioned that I had another watch a Gucci that had different coloured bezels and I was never able to change them nor was the jeweler successful that I had previously taken it too. I was invited to bring it in to The Watch Lab and within a short space of time he had worked out how to change them, showed me how and never charged me for that piece of genius. I will always bring my watches to the The Watch Lab… Read Full Review

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★★★★★

“Great Service”

Written on: 14/09/2014 by Carruw58 (1 review written)

The Watch Lab Team did a super job on my wrist watch. Thank you… Read Full Review

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★★★★★

“Repair of Junghans Mega Solar watch first purchased in...”

Written on: 13/09/2014 by alansmith7 (1 review written)

I had much trouble finding a repair agency for my Junghans watch until I found The Watch Lab on the internet. Although this repair took a long time to complete I am now very happy indeed with the result and I would like to thank your adviser at the Manchester branch for his dedicated help throughout. I am very willing to recommend your service to anyone with a difficult repair problem. Thank you… Read Full Review

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★★★★★

“Excellent!”

Written on: 13/09/2014 by Suzannecoe (1 review written)

I used The Watch Lab within Leicester Highcross recently and was extremely impressed with the service. He was very helpful and friendly and explained everything clearly. Brilliant service and I would definitely use again… Read Full Review

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★★★★☆

“Great service from Reading, prompt service and great...”

Written on: 13/09/2014 by Keshawn390 (1 review written)

Great service from Reading, prompt service and great customer service… Read Full Review

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★★★★★

“Thank you”

Written on: 13/09/2014

I used Watch Lab for the first time and would thoroughly recommend their service. Aaron was extremely knowledgable about the watch I took in and explained clearly what needed to be done. The service was quick, efficient and friendly. I would not hesitate to use them again… Read Full Review

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★★★★★

“Excellent service with a smile”

Written on: 12/09/2014 by Chestershopper (1 review written)

We have used the battery replacement and resealing service more than once and have been very satisfied. The staff are friendly and very knowledgable. They treat your precious watch with the care it deserves… Read Full Review

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★★★★★

“Great customer attention”

Written on: 12/09/2014 by Andy1863 (1 review written)

Firstly I would like to say what an excellent repair the watch Lab did on my Tag Heuer watch it came back like new. I must also thank the great customer service I received from Lucas who really dealt with me very professionally and knew his job inside out all in all I can only recommend the Watch Lab fantastic service all round thanks… Read Full Review

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★★★★★

“The watch lab”

Written on: 12/09/2014 by McDonough140 (1 review written)

One word... "Fantastic". Great customer service and excellent results… Read Full Review

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