The Watch Lab Reviews - www.thewatchlab.co.uk

Click here if this is your business
★★★★★
4.6 / 5
2239
92.6% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
The Watch Lab - www.thewatchlab.co.uk - Ask a question now

Media Gallery for The Watch Lab - www.thewatchlab.co.uk

The Watch Lab - www.thewatchlab.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Be Very Afraid...”

Written on: 20/01/2017 by paulwillgill (1 review written)

After reassurances concerning factory standards of resealing and water-resistance, I left my Swiss-made watch for battery replacement at Cribbs Causeway, Bristol, branch of the 'lab'. At £49.95 it was twice the price of manufacturer's recommended agent. I decided to pay this excessive price on convenience grounds. Two days after collection the glass was fogged with water vapour. After returning for an explanation I was informed that the watch would be sent to the 'clinic' for damage repair… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Damage from a battery replacement”

Written on: 07/01/2017 by Dayami482 (1 review written)

Just had a similar experience with the Leeds store. £95 payable upfront??? for a Tag battery replacement. After the replacement (the first time on this watch) there are tool marks and scratches on the case back. Took the watch back this morning and the store manager was very arrogant and dismissive saying it should be expected! If the watch had been taken to a guy on the market who charged a fiver maybe but not for what should be a premium service at a premium price. Never again and recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“High Quality Service ”

Written on: 24/12/2016

I just wanted to leave a positive review due to the excellent service received recently. I took my late fathers watch to your branch in Monument Mall, Newcastle. It is an Astron watch and I was unable to adjust the day/date. They gave me a free assessment and advised that it would need sending for repair to the workshop in Preston. I was informed that it would take 6 - 8 weeks, so I asked if they would post it back to my home when complete. This was on Monday afternoon, the 19th Dec. I was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Strap alteration on Christmas present ”

Written on: 23/12/2016 by AmaniMcDaniel (1 review written)

These guys are fab I took a very special watch to have bracelet adjusted they were very careful not to scratch the bracelet the price was very reasonable and they were both friendly and polite. Recommend 110% Well done guys… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incompetent ”

Written on: 23/12/2016 by georgecameronno1 (1 review written)

They replaced the battery in my Longiens watch then condensation got inside took it back to them and was told it must have got inside via the winder and wanted £600 to fix it totally incompetent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Can't even change a watch strap!”

Written on: 20/12/2016 by NewbieColin (1 review written)

Avoid this bunch of charlatans if you value your watch, time and money. They ask for money upfront - DON"T AGREE - in fact GO ELSEWHERE. I had a simple watch strap to be replaced. - was told they could do it right away - after 10 minutes was told it would take a bit longer - would I come back in 15 minutes. When I returned watch and strap were lying on bench just as they had been when I left and the three "tedchnicians" were busy with other customers. (mainly giving excuses for poor service -… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“CAN"T EVEN CHANGE A WATCH STRAP!”

Written on: 20/12/2016 by Jermaine307 (1 review written)

Avoid this bunch of charlatans if you value your watch, time and money. They ask for money upfront - DON"T AGREE - in fact GO ELSEWHWRE. I had a simple watch strap to be replaced. - was told they could do it right away - after 15 minutes was told it would take a bit longer - would I come back in 15 minutes. When I returned 20 minutes later, watch and strap were lying on bench just as they had been when I left and the three "tedchnicians" were busy with other customers. (mainly giving excuses… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Arrogant attitude and poor customer service.”

Written on: 01/11/2016 by Flo62 (1 review written)

Yet again we arrived at the Watch Lab in Brent X to be greeted by an arrogant salesman who had a very abrupt manner. We should have learnt by our first encounter but you want to give the benefit of the doubt...everyone has an off day!!! We were quoted for a new watch battery for a man's Raymond Weil watch and was quoted an extortionate £49.99. When my partner politely expressed surprise at the cost, the salesman promptly walked away from the counter. Well, he did us a favour, Timpsons offered… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Seiko Diver”

Written on: 14/10/2016 by Jacko666 (1 review written)

Took my watch into two other jewellers for a watchcode strap to be fitted first one spent half an hour with two members of staff trying to fit the spring bars. Didn't charge me as unable to fit . Second store also couldn't fit and suggested bend the spring bar. No charge either. But scratched the case back and bent corner of the bracelet. Then I tried the watch lab third time lucky. Staff member looked at watch said you have two different spring bars. You need a 2.5mm fat boy bar double… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Battery fit”

Written on: 09/10/2016 by waynetapping (1 review written)

Was quoted 29.99 to fit a battery and reseal on my wife's Ceramic Watch and 14.95 to fit a link totalling 44.94 Went to Samuel 8.95 battery and reseal 8.00 for link I don't mind paying for a good Service feel this is ripping The customer off won't be using you again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware”

Written on: 24/09/2016 by Fischer189 (1 review written)

Took my wife's Omega watch to their Chester Branch for a replacement battery and nothing but bad questionable problems They said it would be £90 payable up front and go shopping and come come back in half hour and watch would be ready We were told several times they were fully accredited with Omega. Went back to collect watch and was told there was problems and new battery did not work and at least it would require a full service but they thought there would be more problems and could cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What a rip off!”

Written on: 15/09/2016 by StephenBartle (1 review written)

Went to the York branch to have three links removed from my watch bracelet,they charged me £49.00! No new parts required just 10 minutes work if that.£49.00. Daylight robbery… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Amazing service and good value for money!”

Written on: 05/09/2016 by owSharpe250 (1 review written)

Really friendly service, (Eddie served me) and also really quick. I needed a pin replacement to keep my watch together and despite the other watches they were fixing it was all done in an hour! Really impressed. Thanks guys!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic personalised service”

Written on: 30/08/2016 by TrishFish (1 review written)

I took my Skagen watch to the Manchester branch and was upset that it was not repairable and I needed a new bracelet as previously I had been told I could not have it repaired and would require a new strap costing over £65. The manager was fantastic and assured me they could mend it and did this with such lovely personalised service. He remembered me when I returned to pick it up and as I walked towards the store he got it out for me and onto the counter before I even asked. Fantastic… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service”

Written on: 22/08/2016

Advised and then performed service on 25 year old dead watch that has sentimental value to me . Watch now working fine.....staff very helpful , and understanding . Highly recommended… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Customer Service!”

Written on: 01/08/2016 by K8Doron (1 review written)

Very impressed with the service offered. Initially I thought that the battery in my watch had gone, but the technician explained to me that it was an issue with the watch mechanism. The Watch Lab tech quoted me a brilliant price (far cheaper than other competitors) and sent it away. It was gone 5 weeks, and came serviced, shiny & new and with a years warranty. Will definitely use The Watch Lab again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Over priced and shoddy work”

Written on: 24/07/2016 by Louisew1310 (1 review written)

We dropped into the Chester branch today for a simple battery replacement of a mid range watch. We paid £49.95 for a new battery and re-seal. Previously been charged a lot less for a battery replacement. Upon collection we noticed several scratches which were not previously there. NEVER AGAIN!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“leave well alone”

Written on: 19/07/2016 by Roach289 (1 review written)

i took my watch into the store for a new battery. it was explained to me that they had to send it away as it was a waterproof one and needed resealing after a new battery had been fitted. paid my money and left. had a call to say that the watch glass was cracked. certainly wasn't when I left it at the store. £70 to renew it. got my watch back after refusing to pay for the damaged glass. a great big crack across the centre of the glass. still waiting to here back as the shop insisted that I had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“How Much?”

Written on: 15/07/2016 by Kyant62 (1 review written)

My Tag battery used to cost £49.95. You have put it up to £79.95! Also you no longer guarantee it's waterproof. I cannot ever recommend you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“New Battery for Watch”

Written on: 04/07/2016 by wsBullock330 (1 review written)

Left watch with them they estimated an hour. I was back. In just over the hour and it was ready. Good job. Could be a bit cheaper though. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview