The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
2039
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Latest Reviews

★☆☆☆☆

“Do not visit”

Written on: 01/08/2015 by Xrocker150 (1 review written)

I handed my watch in to a branch of The Watch Lab to get a battery replaced. At £25 the simple procedure was not cheap but I was pleased to receive my watch back at the end of my days shopping. At home the next day I noticed that the date was not set properly, I went to set it and when I removed the crown, the full thing came out! I phoned up to inform the shop and was informed that I had caused the breakage and the date and time would have been set by the shop. Despite my assertion that… Read Full Review

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★★★★★

“I recently used Watch Lab in Glasgow's”

Written on: 01/08/2015 by IlianaWhitaker211 (1 review written)

I recently used Watch Lab in Glasgow's Buchanan Galleries to get a battery replacement for my Tag Heuer watch. I would recommend this service as I had my watch back in just over an hour. The battery was replaced and the watch was resealed. I also received helpful advice on caring for the watch from the efficient staff in this branch. My battery should last around two years. Thanks… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/07/2015 by 287Lamb (1 review written)

Visited the Manchester branch for a new battery in my G Shock was explained the process and given a cost. I was told to return to collect the watch in a hour. When i returned the was was completed and set to time which I was surprised about as my G Shock is quite complicated. I would use the watch lab again… Read Full Review

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★★★★★

“new battery needed.”

Written on: 19/07/2015 by snelgrove (1 review written)

took my watch into beeverbrooks where i got the watch,they couldnt do it,told me to take it to watch lab in trinity leeds.the guy there said how nice my watch is,knew what to do,said he would look after it while in his care.told to go back in an hour,went back after half,it was clean and shiny,guaranteed for 12 months,very happy with the service,good that the person dealing with it knew what he was talking about… Read Full Review

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★☆☆☆☆

“Poor.”

Written on: 16/07/2015 by hellohellohi (1 review written)

I went to the Cribbs Causeway branch to have a battery fitted to a old H samuels watch. I don't believe it's of any monetary value, but has sentimental value to me, so I enquired as to how much a new battery would cost. I didn't know at the time how much I should pay but nearly died when he quoted £39.99 and it would be 'sealed' as well. I know that that was excessive and wondered what he was basing this figure on. I suspect from reading many other reviews that they just pull a random figure… Read Full Review

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★★★★★

“Good quick service”

Written on: 16/07/2015 by aiCastillo336 (1 review written)

Very good kind service. Kind understanding people who explained exactly what was needed to clean and replace an reseal my watch … Read Full Review

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★★★★★

“Replacement battery”

Written on: 15/07/2015 by Moran145 (1 review written)

Took my Sekonda watch to York shop for a new battery. I was told it would need a special method of sealing the back on -I did not know this needed completing on this brand of watch. Excellent friendly service explained what had to be done to the watch and was all ready to collect in 30 minutes. 12 months warranty too. I will definitely use them again… Read Full Review

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★☆☆☆☆

“Job not done”

Written on: 11/07/2015 by Lincolna336 (1 review written)

Took a Cartier in for a new battery. The guy said they could give it a thorough service, clean and replace any faulty parts for £595. As it was not keeping perfect time and had a few scratches I decided to give it a go. I was told it would take 12 weeks as the work was so thorough. I was told it would be dismantled, cleaned, serviced, scratches polished out, and every screw removed cleaned and put back. I was also told it would look like a brand new watch. When I collected the watch the… Read Full Review

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★★★★★

“Bucherer Watch Repair”

Written on: 07/07/2015 by suejg (1 review written)

Excellent service from The Watch Lab at Brent Cross and special thanks to Brijesh for his advice. My husband's Bucherer watch is now fully working again after being out of use for 10 years. All throughout the process The Watch Lab were very professional and also competitively priced. Highly recommend the company. … Read Full Review

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★★★☆☆

“A good shop but a very slow repair service”

Written on: 07/07/2015 by Ged_S (1 review written)

I have always been pleased with the service offered by Watch Lab. I bought a beautiful Skagen watch 2 years ago. Unfortunately I had a minor accident and the watch face cracked. I took it in for repair and was told 6 - 8 weeks wait - and in the end it was 8 weeks. The length of wait was disappointing considering they can do repairs on site and are a Skagen dealer. The cost of the repair and a new battery was 75% of the original cost of the watch. However it was the lead time that I felt… Read Full Review

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★★★★★

“Ace service and knowledge of watches was fantastic”

Written on: 05/07/2015 by Watchmaniac (1 review written)

Found them by looking online. Had used a well known high street jeweller to service my watch and repair the battery of my techno marine. What a mistake that was, useless to say the least. They should stick too selling cheap tat to so called ten Bob millionaires. The watch lab sorted it the same day not the 3 months I was told by the hsj. The lads at Manchester Arndale were fab, great to see staff passionate about the time pieces they were looking at. The look on my wife's face said it all. Got… Read Full Review

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★★★★★

“Great Service”

Written on: 02/07/2015 by Crest70 (1 review written)

I have been using The Watch Lab for over 5 years to maintain my Ellesse 750 series watch, which I have owned since 1999. They have kept it it tip top condition with repairs to the crown, general cleaning, strap maintenance and servicing. I have found all staff to be extremely helpful and with great knowledge and I wouldn't take my watch anywhere else for servicing, repairs or cleaning… Read Full Review

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★★★★★

“A guy from reading was so helpful and friendly as well...”

Written on: 30/06/2015 by Whittakerxr130 (1 review written)

A guy from reading was so helpful and friendly as well and thank you for doing my watches. it hard these day of getting good customer services… Read Full Review

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★★★★★

“I put my Longine watch in for clean and service. I was...”

Written on: 29/06/2015 by Drakelu103 (1 review written)

I put my Longine watch in for clean and service. I was delighted with the result. My watch looks as good as the day it was bought, every tiny surface scratch was gone. The staff were helpful, knowledgeable and professional … Read Full Review

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★★★★★

“Citizen aqualand repair”

Written on: 29/06/2015 by Krausedf383 (1 review written)

Sent my citizen off to have a new battery and service to citizen head office only to have it returned to say they dont fix old models.Obviously trying to generate a sale of a new watch. Contacted watch lab who carried out repair,at a fraction of cost,works perfectly,not expensive,turned watch around in 4 days .couldnt recommend enough… Read Full Review

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★☆☆☆☆

“Still waiting, would not recommend.”

Written on: 26/06/2015

Having taken my Bell + Ross and Graham in for a full service and repair(stopped working) paid just under 1500 GBP upfront for the work and was told it would be 6-8 weeks for the BR and 8-10 for the Graham, 9-10 weeks on and I had a call saying we need another 175 GBP for the Graham repairs (so much for their quote system). The Glasgow branch customer service side is good,they have kept me informed, but I am now waiting for a response from their head office as to the current status, also an… Read Full Review

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★★★★☆

“Informative and friendly service”

Written on: 25/06/2015

Took my Tag Heuer watch to The Watch Lab, replaced battery, checked seals and clean the bracelet. An old watch, but staff member was familiar with it and offered good advice. Very happy with the service so I plan to go back with another watch question next week… Read Full Review

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★★★★★

“Vintage Gucci Watch”

Written on: 24/06/2015

I took my precious Gucci watch to the Bristol store in Cribs Causeway as it seemed that the battery had stopped. in the end it needed a complete overhaul and new mechanism. Months later it is still working well and I am very pleased with the advice, service and pricing… Read Full Review

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★★★★★

“Superb Watch Maintenance”

Written on: 24/06/2015 by jeanlbrown (2 reviews written)

I have used this company consistently for a number of years to maintain a variety of watches; Seiko, Tisserand, Swatch and have found them efficient, quick and very helpful. I would thoroughly recommend them as they are a family run firm and clearly value returning customers… Read Full Review

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★★★★★

“Skagen battery replacement”

Written on: 22/06/2015

I had the battery in my skagen replaced with ease and polite and quick service from the Glasgow branch. I would definitely return to WatchLab for any other repairs… Read Full Review

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