The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
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Latest Reviews

★☆☆☆☆

“Diabolical customer service”

Written on: 27/05/2016

Brent Cross Watch Lab I handed over my 18 year old Tag Heuer which they happily accepted with no watch face issues, to have new batteries fitted and paid £65. When I collected it the no 9 luminous marker was missing and laying loose inside the face of the watch! When I challenged the so called 'technicians' as to why my watch was damaged they initially said that it was because the watch was old and when i wouldn't accept this, then tried to suggest that the luminous marker was loose when… Read Full Review

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★☆☆☆☆

“Avoid the Arndale Store in Manchester ”

Written on: 27/05/2016

I visited the Watch Lab store in the Arndale Centre Manchester to have a link removed from my swiss watch. The assistan quoted me £39.99 to remove one link from my watch. I thought it was rather excessive and felt because I owned a watch that cost over £5000 this did not constitute such a charge. The assistant started waffling on about cleaning the watch and cleaning the bracelet ect ect I had not requested this service and felt he was just trying to up sale me to more services that I did not… Read Full Review

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★☆☆☆☆

“The gentleman made me feel about 1cm tall!!”

Written on: 16/05/2016 by mackydee78 (1 review written)

Had a link removed from my watch which cost £9.95 anyway an extortionate price!! It came with a guarantee so thought ok...., took it back as the link failed and my watch fell to the floor....! He told me that it would cost another £9.95..... I said even though the work was guaranteed?? His reply was that I had caught it and broke it myself!!! He didn't believe me that it just fell from my wrist!!! Was all my fault therefore work not guaranteed!! His attitude made me feel about 1cm tall!!… Read Full Review

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★★★★★

“Watch Lab Chester First Class Service”

Written on: 02/05/2016 by Margaritaville (1 review written)

We have taken our two best watches to The Watch Lab in Chester for battery replacement and service. The staff are friendly and knowledgeable and give full advice on the cost of everything before anything is done, as well as condition of watch, whether watertight etc. The batteries have a 3 year life, which is far better than what we have had at other places. They also tell you how long it will take to replace the battery - im my case it was there and then as it was a more simple watch, and… Read Full Review

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★★★★★

“Provided a great service”

Written on: 30/04/2016 by 367Freeman (1 review written)

Fast, friendly and efficient, the staff went out of their way to provide an excellent service, I will be recommending the watch lab in Silverburn to friends… Read Full Review

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★☆☆☆☆

“Avoid - dishonest and expensive”

Written on: 30/04/2016 by Edgar007 (1 review written)

Handed my water resistant Tag Heuer in for repair at the Brent Cross shop and was told it would cost £250 (I had to pay this upfront). I was told the watch would have to be sent to Tag. On collecting the watch I asked for the guarantee card Tag always provides with repairs. None was available. I asked for a detailed invoice showing what work had been undertaken. None was available. The sales assistant became aggressive. I contacted Tag’s workshop they confirmed the watch had never been to… Read Full Review

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★☆☆☆☆

“GLAM BUT SHAM”

Written on: 30/04/2016 by MrJohnMunroe (1 review written)

I took two Longines to Watch Lab for repair/service in early September...Was advised that they would be returned before Christmas..... I have just received them late April..... I have lost count of the number of times I called...The standard response was " Someone will get back to you" I also asked for a replacement strap to be fitted...Without even asking me they replaced strap with a different colour/style.... Needless to say it had to be changed to the original colour...Another month… Read Full Review

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★★★★☆

“Fast, Efficient Service!”

Written on: 10/03/2016

Took TAG watch in for replacement battery. Staff member very approachable, friendly yet professional & I could see beyond the customer front desk where the repair work was being done. Both these factors contributed to ease my apprehension as I had not used The Watch Lab before. The service was good value for money compared to other jewellers who are slightly more expensive & do not have a repair shop on site - hence you are without your watch for 3-6 weeks. On collection after 2 hours I did… Read Full Review

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★☆☆☆☆

“Enquiry about watch strap replacement”

Written on: 01/03/2016

Have tried several times to call the Buchanan Galleries branch in Glasgow. Each time the 'phone was picked up and noise of people chatting heard, receiver then replaced. They were just picking up and hanging up! I don't live in town, so did not want wasted trip, just wanted a simple answer regarding strap for watch, but they obviously have no interest in getting business or even being courteous. Unfortunately there are no examples of replacement straps on website. I must assume their standard… Read Full Review

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★★★★★

“Great customer service”

Written on: 29/02/2016 by 68Wright (1 review written)

Great customer service at Crawley - would recommend - very polite staff… Read Full Review

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★★★★☆

“OMEGA SEAMASTER ”

Written on: 28/02/2016 by McConnell480 (1 review written)

Had my omega seamaster serviced at Leicester staff were spot with there explanation of the work to be done.Well done on a good job… Read Full Review

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★★★★★

“Excellent service, recommend ”

Written on: 27/02/2016 by Trystan462 (1 review written)

A high street jeweller sent my watch for repair, they told me (after having my watch for a month) that my watch was scrap, as the pin for the titanium strap was no longer made. Watch lab (Cribbs causeway) not only managed to find the appropriate pin, but also fitted it and new battery within 90 minutes. Great service, from now on I'll be taking my Tissot back to watch lab … Read Full Review

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★★★☆☆

“Tissot Repair”

Written on: 27/02/2016 by Elian482 (1 review written)

Service was very good but i felt it was too expensive for what was done. I was charged £74.95 for a bracelet repair and clean up which consisted of replacing 4 pins. The battery needed changing and i was quoted £49.95 which rung alarm bells as i know i can get a new battery for around £25 elsewhere. I would definitely shop around next time i need something like this done. Staff were very polite though, but at this price they should be!!… Read Full Review

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★★★★★

“clogau Welsh gold ”

Written on: 27/02/2016 by MessiahForbes410 (1 review written)

Excellent service. Really good customer service staff made me feel my watch was in safe hands. Excellent service and watch returned as good as new!… Read Full Review

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★★★★★

“Amazing Customer Service at Silverburn”

Written on: 26/02/2016 by knittingneedle22 (1 review written)

I visited the Silverburn branch a few weeks ago to enquire about getting a new battery fitted on my Omega constellation watch, to my surprise I was treated to some amazing customer service by a young man named Calvin; who shared a wealth of watch knowledge with me, he was both friendly & professional and very trustworthy. I was even offered a cleaning service on my watch which came back looking next to new! Some of the best customer service I have ever received & I am very pleased with the… Read Full Review

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★★★★☆

“Watch battery replacement and wrist band link removal”

Written on: 24/02/2016 by 1970Payne (1 review written)

We were very happy that this shop could replace the battery as several other jewellers in Bristol Cibbs wouldn't or couldn't do the work. The chap who did the work at watchlab did a good job and gave us a time to return to collect the item.It was ready on time and we didn't have to wait. There was nothing I disliked about the service given. Staff were cheerful and couteous..Nothing not to like about it. Thank you… Read Full Review

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★★★★☆

“Nice to talk to someone who knew about watches”

Written on: 24/02/2016 by 129Lawrence (1 review written)

I was really pleasantly surprised when your staff greeted me very positively and were able to fix and clean my Tag Heur while I waited. Thank you for the enthusiastic and efficient service… Read Full Review

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★★★★★

“Excellent Speedy Service”

Written on: 24/02/2016 by Smithy60 (1 review written)

We used Watchlab to replace batteries in our sports watches which would normally be sent away for repairs. The staff were friendly & explained exactly what was required together with the price. Our watches were ready within the hour, cleaned & set up. I will happily use them in future… Read Full Review

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★★★★★

“Very Good, Excellent Service”

Written on: 21/02/2016 by 216Moser (1 review written)

I went in to have a link taken out of my watch and was very pleased with the service. Would happily go back… Read Full Review

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★☆☆☆☆

“Stay well clear of The Watch Lab!”

Written on: 20/02/2016 by 455Lowe (1 review written)

My Longines watch battery ran out for the first time and it was handed in to the York shop. It came back in pieces. The repairer had broken the watch trying to open it. It gets worse - they pretended that it had been handed in broken and wanted hundreds of pounds to repair it! Longines has confirmed the damage caused but The Watch Lab won't accept it. Terrible service. Completely dishonest. Have nothing to do with them!… Read Full Review

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