The Watch Lab Reviews
Latest Reviews
★★★★★
“Great customer service”
Written on: 22/05/2013 by GaryDawes
Very knowledgeable staff and excellent service, including regular phone contact to keep me up to date on progress. I will certainly be visiting again the next time I need to receive advice about my watch. (read more)
★★★★★
“Great services so happy ”
Written on: 22/05/2013 by Cat2805
The advisor and his college in the reading branch were lovely, straight to the point and dd a great job on my lovey Gucci watch. The battery was replaced in 30. Minutes and cleaned to perfection. Thank you so much for an amazing job. (read more)
★★★★★
“Excellent Service”
Written on: 22/05/2013
I have had both mine and my husband's watches serviced and/or repaired tht e Watch Lab in Chester over the last couple of years and on each occasion have enjoyed excellent service. The only change this time was the watch had to be sent off to be serviced due to new arrangements which have been brought in with regards to certain makes of watch (unfortunately mine was one of them) so had to wait a little longer than previous. Thank you to the team at Chester and I will certainly be using... (read more)
★★★★★
“The Watch Lab Preston”
Written on: 21/05/2013 by JohnnyHjaz (1 review written)
I recently purchased a vintage Rotary watch. I was recommended to take to the Preston branch, which I did. All the staff were extremely helpful and knowledgable. The person we dealt with is so passionate, enthusiastic and a mine of knowledge in all things watch! After 6 weeks or so the watch was ready, it looks like new and came with a complimentary new strap! Excellent, highly recommended! If I could ask for anything further from the service it would be some form of report detailing the... (read more)
★★★★★
“Superb Service from Reading branch”
Written on: 21/05/2013
Needed new batteries in 2 of my Watches, dropped by the Reading branch. Greeting was courteous and then followed a description of the service, the price and that both watches could be done within an hour. 1 hour later and indeed both watches were once again working and showing the correct time and date. Impressed by the fact that they have been sealed, something you do not get at many places. Definitely use them again. (read more)
★★★★★
“AMazing!!!”
Written on: 21/05/2013 by OliveBread1263 (1 review written)
Staff at The Watch Lab were extremely helpful. I had been quoted £60,(from a High Street jewellers),for a battery change and the watch would have required sending back to manufacturer. I felt this was way too much for a £200 watch. He was polite and reassuring. The charge was £19.95 including re-sealing. Thank you and as I have many watches this will be where I will go. A BIG thank you. BB (read more)
★★★★★
“Restored Longines watch with family history.”
Written on: 20/05/2013
Longines gold watch The watch was Gold with a heavy engraved dedication on the 'bent back'. It had no glass a badly damaged face and did not work. A friend advised we 'weigh' it in for the gold. The watch was a 25 years service present to a uncle from AVROEs. My mother worked at this factory in the war and told me some interesting tales of what she did. My father worked there many years later. All of them are passed away now. When I showed the 'battered' watch to the Lab in Manchester I was... (read more)
★★★★★
“After putting off getting my watch fixed for many...”
Written on: 20/05/2013 by ChrisUK9 (1 review written)
After putting off getting my watch fixed for many months, I finally decided to take it along to The Watch Lab in Manchester and I was not disappointed. A friendly and informative chat with Damien identified a low cost solution which also included a clean at a very good price. The Watch Lab would be my first choice for any watch repairs in the future! (read more)
★★★★★
“Excellent Service”
Written on: 20/05/2013 by lawry55 (1 review written)
Was shopping in Lakeside Essex one weekend and spotted The Watch Lab. The glass screen of my watch was scratched in a number of places. Thought I would get a quote to replace it and being happy with the quote went ahead. The repair was carried out in the time frame mentioned and picked up the watch from a man in the shop who was very pleasant and helpful. Very happy with the work. (read more)
★★★★★
“Watch Lab Reading”
Written on: 16/05/2013 by GNicholls
I took my Guess Watch to town centre jewellery store for a battery change, but they were unable to do it because it has curved glass. one of the store workers suggested i try the Watch Lab. I went to the Watch Lab in the Oracle and spoke to Craig, who took one look at the watch and basically said leave it with them for half an hour and it will be sorted, and it was!! Very good and straight forward service!! Cheers. (read more)
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Showing 1 - 10 of 396 Reviews
★★★★★
“Watch'a good find”
Written on: 15/05/2013 by Snapper100 (1 review written)
I must say, the advisors in your Preston branch are well worth a visit, curtious attentive and they do a great job!!! Let's get down to basics, I had been quoted a couple of hundred to repair my watch, but you managed to do the same job using genuin new parts, for a fraction of the price, I'll be back..... Top job, thanks Preston. (read more)
★★★★★
“Fantastic Service!!”
Written on: 14/05/2013
I have used The Watch Lab for all servicing, repairs and new batteries in all of our watches for all of my family. The Watch Lab was originally recommended to us by a friend who had a collection of expensive watches. In my experience they are far cheaper and far more accomodating than using the original manufacturer of any watch that I own. They are an efficient and knowledgeable team of guys at Chester and a pleasure to deal with. (read more)
★★★★☆
“chester branch”
Written on: 13/05/2013
Took tissot watch for battery replacement and reseal plus general clean. I have been using this small store for several years for our watches- staff are courteous, knowledgeable and always helpful especially Jim this time. Dropped it off on a busy Saturday morning and it was ready in an hour. Wonderful small company company that deserves support for excellent service. Thanks (read more)
★★★★☆
“New battery and clean up”
Written on: 13/05/2013
Had a new battery put in my watch and then after discussion with Damien at Manchester branch opted to have my watch cleaned as it's an expensive piece. On return to pick up the following week following the Bank Holiday I was told that the post had been running late and the watch hadn't been returned. However to my surprise the staff at Manchester branch then arranged to have my watch delivered to my door the following day. Nice touch and much appreciated. (read more)
★★★★★
“Good value, good service”
Written on: 12/05/2013
For a replacement battery in my Rado, compared to using a high street jeweller I saved about £20 but even more pleasing about 4 weeks! I used the postal service which worked well for me and I was kept informed at every step by a polite professional phone call: for the quote, to tell me watch had arrived, to tell me it was finished and when it would arrive back with me. I will use the Watch Lab again. (read more)
★★★★★
★★★★★
“Omega Constellation and De Ville Repairs”
Written on: 08/05/2013 by UndertheThumb (1 review written)
After enquiring at the desk about whether The Watch Lab carried out repairs to Omega watches I later took both for an overhaul. I've had the De Ville since 1979 and the Constellation since 1995 so neither is exactly new. I was advised that the watches would need to be sent away and that the work would take up to 3 months. I was later advised that the Constellation would take a bit longer. The Watch Lab were correct in both cases, and advised me by phone as soon as each arrived. The service... (read more)
★★★★★
“My old Gucci resuscitated”
Written on: 07/05/2013 by Ullla (1 review written)
Can't recommend the Watch Lab service highly enough! After long months of wearing my watch as a piece of jewellery only, I finally decided to get it repaired. I got it all done very speedily for a very good price (cheaper than anywhere else, I did my research), and was made aware of what my watch model needs to keep its mechanism working for as long as possible. The rest of the knowledgeable and approachable team working in the Watch Lab within Manchester Arndale shopping centre made me one... (read more)
★★★★☆
“EFFICIENT PROMPT SERVICE”
Written on: 07/05/2013 by denniscleeds (1 review written)
Visited the Watch Lab in the new Leeds Trinity Centre in Leeds. Main visit was to replace a Battery on my TAG F1 watch but at the same time also got my CK watch battery battery replaced. Attended with courtesy and professionally by a gentleman and his workmate - Both batteries replaced and watches returned within the one hour certified. Happy to recommend. (read more)
★★★★★
“Solid, reliable, attentive & friendly in Chester ”
Written on: 07/05/2013 by AnnieChester (1 review written)
My partner (who is almost a watch freak) & I only use the Watch Lab in Chester, for all our repairs & servicing etc. We have a plethora of watches of varying values, ages and makes. We find the service honest and helpful, and priced fairly. They are also willing to advise on best course of action, which does not always necessarliy make them a profit. This is rare nowadays. One of the guys there appears to have great knowledge & personal skill, as indeed they all seem to do. Would... (read more)
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Showing 11 - 20 of 396 Reviews
★★★★★
“Excellent Service”
Written on: 06/05/2013 by jessiegrant (1 review written)
I needed to buy 5 batteries and two watch straps and was met by Brijesh in The watch Lab at Brent Cross. I was most impressed with Brijesh's friendly manner and knowledge of what I needed. The service was efficient, fast and clearly explained. I was promised that it would take one hour to replace the batteries and the straps and indeed everything was ready for me when I returned. Although the straps were a little too big Brijesh instantly sorted that out for me and I was very pleased with... (read more)
★★★★★
“Repair of a Bulova Gents watch”
Written on: 04/05/2013 by nourse
Made contact with the Hanley Branch with a view to having my fathers Bulova, presented to him in 1973 for long service, udated repaired and serviced. Received first class service from an extremely knowledgable young lady at the branch and most impressed. The cost was not cheap but the result when I collected it was well worth the expenditure, the work is guaranteed for a year in any case. Only had the restored watch for 3 days so far so time will tell but so far highly delighted with the result. (read more)
★★★★☆
“Consistently Good”
Written on: 02/05/2013
The Watch Lab in Chester was recommended to us by a friend. We have since used it on a number of occasions for various watches including Seiko, Festina and Rado. The staff are very knowledgeable. The service is always very good, getting items back when promised with work completed as requested. You can get batteries changed in watches that need to be 'water sealed' within the hour. We will definitely use them again and have no hesitation in recommending them to others. (read more)
★★★★☆
“Recommend the Watch Lab”
Written on: 02/05/2013
Excellent Service provided by friendly staff at the Brent Cross shoping centre. (read more)
★★★★★
“Excellent service”
Written on: 30/04/2013 by sjray (1 review written)
The bracelet of my Seiko watch came apart and on going to the shop where I had bought it a few years ago they suggested I try The Watch Lab. Being a bit sceptible having never used them before I was surprised they were able to give me a price for the repair and that it would be ready in one hour. Sure enough, it was repaired within that time and at a reasonable cost. I was use to having my watch sent away for 7-10 days for repairs in the past so getting it done that quick was a bonus. This... (read more)
★★★★★
“Great service at a fair price”
Written on: 30/04/2013
I needed to have my Rone wristwatch repaired - it was my grandfather's, not sure how old, may be from the 30's or 40's. Watch Lab at Leeds did a great job, within a reasonable time (the watch had to go off to their master watchmaker, they said). I was quite happy for them to do this rather than attempt to tackle it there! The cost was not cheap, but fair for the quality of workmanship I think. A dozen or so years a go I needed a repair on the Rone (the crown had been broken off... (read more)
★★★★★
“The Watch Lab - Brent Cross”
Written on: 29/04/2013
Was thrilled with level of service from start to finish. My Tag watch had its battery replaced (something most jewellers send away to do and takes weeks!!!)- at The Watch Lab it took 30 mins. The staff were friendly and very kindly replaced a couple of pins free of charge that were a bit dodgy. Would totally recommend this company. (read more)
★★★★★
“BRENT X WATCHLAB”
Written on: 29/04/2013 by Kateo123 (1 review written)
We recently purchased a Hugo Boss men's dress watch and within 6 hours of it being worn, the face accidentally cracked. It wasn’t the most expensive of watches but your certainly do not expect this to happen with the first 6 months let alone the first day!!! We also did not purchase the insurance for the watch which the sales girl was so keen to sell us, clearly! We returned to 3 separate, well known watch shops all of whom informed us that the replacement glass face was going to cost... (read more)
★★★★★
“FIRST CLASS SERVICE at THE WATCH LAB”
Written on: 27/04/2013 by Julian.Mason (1 review written)
I don't often do reviews but ... I took my wristwatch to The Watch Lab at Lakeside shopping centre recently in order to get a new battery fitted. One of the watch specialists there, a very friendly young woman named Vilma, immediately identified that the waterproof seal on the watch would also need to be renewed. This is a job which most jewellers do but you have to wait a week whilst they send your watch away. Not so at The Watch Lab ... whilst I went off and enjoyed a quick lunch, Vilma... (read more)
★☆☆☆☆
“Fendi watch overhaul”
Written on: 27/04/2013 by FendiOverhaul (1 review written)
I'm sorry to have to spoil the good record of these reviews for the watch lab, but my experience has been a nightmare! I took my Fendi watch to the lakeside branch on dec 1 2012. My watch had stopped after many years and they said they would clean/service it and get it working again. I had to pay £195 up front and was given an estimated completion date of 4-6 weeks. I was contacted after over 10 weeks to pick up my watch. I had contacted the branch after about 6 wks asking about my watch... (read more)
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Showing 21 - 30 of 396 Reviews
★★★★★
“tag heuer”
Written on: 25/04/2013
I went to the watch lab in Lakeside for a new battery and water seel on my Tag Heuer He was fantastic and went trough everythig. He also cleaned my watch braceletand it. Looks great!! I can honesty say that i am very happy with the service that was provide. Great value for money and very excellent quality service. Will use again and recomend. (read more)
★★★★☆
“Very pleasing service”
Written on: 22/04/2013
I took a 1933 Rolex Oyster Perpetual bubbleback in very poor condition to the Chester branch of the Watch Lab after having had conflicting advice from a number of jewellers and watch specialists in the North West of England and in London. Theyexamined the watch initially,found that it was in poor condition but felt that although it would involve a great deal of work over a period of time, up to a year, it could be possible.As the watch will be an heirloom we finally agreed to go ahead. All... (read more)
★★★★★
“My Omega Seamaster”
Written on: 22/04/2013
My Omega Seamaster is 54 years old and in need of some TLC. Mike at the watch lab was very helpful. My watch was returned to me in absolutely first class condition, as it was when i first bought it. I am delighted with the service and would not hesitate to recommend The Watch Lab. I an now waiting for a quote on another watch. (read more)
★★★★★
“Refurbished 16 year old TAG”
Written on: 22/04/2013
I took my TAG to Watch Lab Nottingham. As I expected they had to send it away to rebuild and refurbish the claw strap but they also serviced my watch and replaced the glass. They explained everything very clearly and I'm delighted with the result and to have my 'old friend' back. It looks as good now as it did 16 years ago when it was new. (read more)
★★★★☆
“Excellent Service”
Written on: 22/04/2013
I took my Ebel watch to The Watch Lab in Brent Cross shopping centre for a new battery after being turned away from 3 other jewellery shops in Brent Cross. Brijesh was very knowledgeable and courteous and replaced the battery, sealed the watch and cleaned the bracelet strap. He did a great job and although the watch is not new it looked really shiny when I collected it an hour later. It is keeping perfect time and I would certainly visit The Watch Lab again and recommend it to friends. (read more)
★★★★★
“great service”
Written on: 18/04/2013 by 123jacob123 (1 review written)
In the orical centre reading the Service was great, the manger fixed my watch while I waited. I also brought with me another watch which he also fixed quickly. He was super helpful and even went back and forth changing the band size until I found the perfect fit. He also advised me to be careful with the watch because it is easily breakable. He know his craft very well! I totally recommend (read more)
★★★★★
“Excelent Service”
Written on: 17/04/2013 by bear20 (1 review written)
I recently visited the watch lab in the Arndale centre Manchester with my husbands Tissot watch for a battery replacment and reseal. Jim gave great customer service very friendly and excellent product knowledge. Had the watch cleaned at the same time and came up lovely, like new. I have had a few watches repaired there and the staff are consistant with a high level of service and repair. Would never go anywhere else. (read more)
★★★★★
“Efficient and Friendly Service”
Written on: 16/04/2013
I took in my Rado and Tag watches as both required new batteries at the same time. The advisor from the Hanley branch served me and she was brilliant. She was not only friendly and chatty, but she was extremely knowledgeable about the watches and explained exactly what I was getting for my money. The Tag was done within an hour but the Rado had to be sent away. She obviously dealt with it immediately as it was returned back to the shop within a few days. Overall the service was excellent... (read more)
★★★★★
“Excellent customer service”
Written on: 16/04/2013 by Salvato (1 review written)
I took my Gucci watch to the Lake Side branch in order to have a new battery fitted. I was promptly served by a very professional and friendly member of staff which advised me to have my watch serviced ( clean, new battery and resealed)because this was a nice watch and therefore I had to make sure it was taken care properly. It only cost me £70 which was very cheap. I will recommend this shop to anyone who wants to make sure that their watch are well taking care. Will definitely go back to... (read more)
★★★★★
“The WATCH Lab - An Oasis In The World of Poor Service”
Written on: 15/04/2013
I own a Tissot that is over 25 years old and very precious to me. Having had a disastrous experience with a local watch repairer who was simply supposed to replace the battery, it took four trips to his shop to get a working watch back, I was devastated to find my much loved watch with a broken glass one day. Much research led me to approach several "Tissot experts" nationally with only one bothering to reply to email or voice message and no one who would take the repair on. I had known... (read more)
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Showing 31 - 40 of 396 Reviews
★★★★★
“great advice, excellent service”
Written on: 11/04/2013 by StretfordGirl (1 review written)
Very friendly helpful people, who seem to positively enjoy what they do, and take a pride in doing it well. Thank you I have had my Tissot watch for over 25 years, and am sentimentally attached to it. It came back after a full service looking like new, and behaving itself just as it should. I really don't think I would trust it to any other shop. (read more)
★★★★★
“Knowledgeable, Professional, Personable”
Written on: 05/04/2013
I have a Porche Design Watch that was severley damaged when I wore it in the hot tub with the pin open used to change the time and date. I had written it off but when I realised the actual value of it (watch was a promotion with a limited edition car) I started to make enquiries as to how much it would cost to repair. Porsche were not very helpful in terms of who manufactured it and I ended up trying 2 reputable jewellers to get it fixed but both came back to say they could not help as it... (read more)
★★★★★
“Watch re-furbishment”
Written on: 03/04/2013 by KevinDunford (1 review written)
I left my favourite watch for repair, which is a very nice Rotary that looks like a Seamaster Rolex in design. We agreed on the work but when the repair started it was found that it was worse than first thought. The Watch Lab contacted me immediately to discuss what to do and gave me a revised price and delivery. [name removed] was brilliant she looked after me as though we were old friends. The watch was ready before time and when I collected it I was greeted very warmly and was told all... (read more)
★★★★★
“Absolutely the best!”
Written on: 03/04/2013 by AntB
After the watch repair section of a certain well-known department store made a complete mess of what should've been a simple battery re-fit, I took my watch along to The Watch Lab to see what they could do. At once, the staff were able to identify that my watch needed to be sent away to be repaired as it is of type that's no longer made. They took a genuine interest in my watch; were enthusiastic, courteous and helpful at all stages of the repair. The time it took fix was well within the... (read more)
★★★★★
“Excellent, fast, courteous service. ”
Written on: 28/03/2013 by Tag007
After receiving a quote of £185.00 for a new battery, re-seal and pressure test from a high street jeweller; I visited the pop up shop in The Oracle in Reading. Craig was very good and he promised to do the same job (plus a clean of the strap) in 45 minutes for £68.00. Result!! Excellent service and very pleased with the result. Well done, Craig. (read more)
★★★★★
“Fixed my Omega for half the cost!”
Written on: 27/03/2013
After being told by Omega that my constellation watch would need almost £500 worth of repairs I was totally amazed. It was only 6 years old! A friend recommended the Watch Lab and I found them extremely friendly and helpful. They fixed my watch for £250 and it looks like new. Can't recommend them highly enough. They beat Omega hands down. (read more)
★★★★★
“Quick and reaasonable”
Written on: 27/03/2013
New battery was put into my watch , cleaned and resealed. Excellent service and helpful staff, especially Alec (read more)
★★★★★
“FRIENDLY AND HELPFUL SERVICE”
Written on: 25/03/2013
I have been using the Manchester Arndale branch for a number of years and recently visited to have my links taken from my watch strap and the clasp adjusted. I dealt with a guy who said that it would be completed in 2 hours, which it was and at a very reasonable price. (read more)
★★★★★
“Excellent Service, Great Staff”
Written on: 25/03/2013
just wanted a replcement battery for my seiko, jewellers won't do it without sending my watch away and charging me for doing so. The watch lab provied me with a friendly and professional service at a price I can relate to. (read more)
★★★★★
“Definitely recommend great prompt service”
Written on: 24/03/2013
Took 2 watches to have batteries replaced on recommendation of a friend. Dropped watches off and told they'd be ready in half an hour sure enough the were. Was served by a lady who was professional and knowledgeable explaining what would be done and what the guarantee covered. I didn't realise the company was privately owned as performance was what I'd expect from a large corporate company. Staff enthusiastic and friendly there's nothing that I could say to improve the service I received (read more)
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Showing 41 - 50 of 396 Reviews
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