The Watch Lab Reviews

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★★★★★
4.6 / 5
93% of users recommend this
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The Watch Lab

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Latest Reviews

★★★★★

“Excellent service all round”

Written on: 28/07/2014

I put my watch in for service and repair and was given an estimated time of a 6 week turnaround, the watch was back within 4 weeks serviced, repaired and cleaned to an exceptionally high standard. I did think that the price was expensive at the start but the standard and condition of the watch when it was returned was like new and well worth the cost. Fantastic and friendly staff even carrying out an adjustment to the strap when I collected my watch. Highly recommend The Watch Lab and I will… Read Full Review

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★★★★★

“My visit to watch lab”

Written on: 28/07/2014 by Christine2014 (1 review written)

Went to watch lab with my Gucci watch at 12ocloch,saw very nice guy sorted me out ,call Bach in 1hour could not believe it job done .thank you… Read Full Review

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★★★★★

“Excellent customer service - High expertise”

Written on: 28/07/2014 by gtsaknis (1 review written)

@ Highcross Leicester the staff was fantastic (thanks Nathan). Really quick and high quality services. They definitely know their job… Read Full Review

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★★★★★

“Excellent service at reasonable price”

Written on: 28/07/2014 by Yvonne3542 (1 review written)

My watch battery repaired and revealed within 30 minutes. Excellent service and friendly knowledgeable staff… Read Full Review

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★★★★★

“Very friendly, helpful staff”

Written on: 28/07/2014 by Delicheese (1 review written)

I have used The Watch Lab several times for watch batteries. The staff are always helpful. Craig on the last occasion went out of his way to get mine done in a hurry for me. I would recommend them to friends. The location is very handy… Read Full Review

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★★★★★

“Reading Branch”

Written on: 27/07/2014 by Gill162 (1 review written)

Excellent service from the advisor he was very helpful and fixed both the watches Helpful Staff 1st Class repair … Read Full Review

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★★★★★

“Knowledgeable and helpful”

Written on: 27/07/2014

Swift battery change for my Tag at the Reading branch - much better than sending it away for 4 weeks. Managed to complete the job within the hour so I could collect my daughter on time too. Thanks Aarron.:-)… Read Full Review

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★★★★★

“Would definitely recommend”

Written on: 25/07/2014 by Kelleherqz52 (1 review written)

Quality service, at a good price and done within the hour!… Read Full Review

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★☆☆☆☆

“I strongly recommend not to use the watch lab. I have...”

Written on: 23/07/2014 by Gutierrez444 (1 review written)

I strongly recommend not to use the watch lab. I have previously gone and experienced friendly customer service and advised that I was "fortunate" to come to the lab as my watch (Hugo Boss) was very special and required "specialist Hugo Boss clamp" to remove the back in order to change the battery. When I queried whether this meant few people could open it, the salesman advised that was right and very few watch "specialists" had the Hugo Boss "clamp". This cost by a pricey £55 purely due to… Read Full Review

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★★★★☆

“Manchester Arndale WatchLab”

Written on: 23/07/2014 by Weaverqq1984 (1 review written)

very good and speedy service given in polite and helpful manner … Read Full Review

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★★★★☆

“Reading Watch Lab. Excellent”

Written on: 22/07/2014 by Alacrity82 (1 review written)

This was the first time I have used the Watch Lab in Reading as I wanted to have my watch valeted. My watch is important to me as it is a specially made piece depicting the Royal Navy and in particular remembering the Falklands war. I was concerned that any aggressive cleaning would damage the engraving on the strap and watch case which is personalized to me. The staff at Reading made sure that I understood the full valeting service carried out at head office and also the valeting service on… Read Full Review

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★★★★★

“Great!”

Written on: 22/07/2014 by hollieemma1 (1 review written)

Been wanting a battery put in my watch for a while now. I was unable to do it myself as I did not have the required tools! The advisor at the Preston Branch was very friendly and told me all i needed to know about what would be done with my watch. I found it quite expensive, but i was pleased to have my watch back unscuffed and in no time at all. I would definitely recommend The WATCH Lab, and I would definitely go back again! Not in the next year or so though, as I was told my battery would… Read Full Review

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★★★★☆

“Quick service”

Written on: 21/07/2014 by CeciliaSlattery (1 review written)

I was very pleased with the quick service. I had expected it to take a couple of days to do what I wanted but it only took a couple of hours… Read Full Review

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★★★★★

“Excellent, helpful service”

Written on: 20/07/2014 by Sharpeyc57 (1 review written)

Have used The Watch Lab several times in the last 4/5 years - will keep coming back. Staff are very knowledgeable and happy to answer questions, service goes far beyond just sorting out watch issues. Always been up-front about any costs that will be incurred. Would definitely recommend… Read Full Review

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★★★★★

“Quick, friendly service”

Written on: 20/07/2014

Tissot watch taken in to Mamchester Arndale Branch for replacement battery. Only took 45 minutes. Reduced price cleaning offered if I purchased at same time and made no difference to the time they needed to have it ready. Quick and efficient service with friendly and knowledgeable staff. Guarantee given for the new battery. Only downside was that on a very hot day their shop was boiling! Would recommend!… Read Full Review

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★★★★★

“my watch repair”

Written on: 18/07/2014 by biomass123 (1 review written)

Really pleased with my watch repair Damien was really helpful and explained what was needed watch as sentimental value so was dubious about getting it done but was reassured it would be ok got watch back and was really pleased with it will definitely use watch lab again… Read Full Review

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★★★★☆

“Good battery replacement service.”

Written on: 18/07/2014 by d3anmiller (1 review written)

I was actually recommended the The Watch Lab in Reading's Oracle shopping centre by the jewelers Beaverbrooks. They had originally advised me that it would take several weeks to send Tag Heuer watch away to have the battery replaced. Overall the service was very quick, and good value, although the watch strap was re-fitted incorrectly when I examined it at home. This was promptly resolved by them the next day. All in all this was a great service compared to the cost and time it would have… Read Full Review

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★☆☆☆☆

“Expensive and Incompetent”

Written on: 17/07/2014 by Coultd (1 review written)

I had a clasp for an expensive Swiss watch replaced by the Reading watch lab. When the watch came back, the clasp had been put on back to front! Initially denied by the manager, I had to actually show him a picture of the watch from Google images before he believed me it was on the wrong way round (despite it being patently obvious to me) he then incompetently tried to reverse it before finally 30 minutes later "fixing" it by turning the whole strap round. This made the watch wearable, and… Read Full Review

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★★★★☆

“Watch repair”

Written on: 17/07/2014 by Allelluia (1 review written)

The service was excellent, very helpful and friendly. As parts had to come from abroad it took a long time, but no longer than the original estimate.The watch is now keeping perfect time - the first time for years! It was costly but worth it… Read Full Review

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★★★★★

“Chester branch review”

Written on: 16/07/2014 by Malcpig (1 review written)

My wife's omega watch needed a new battery . The advisor at Chester explained what was needed to re seal the watch and the battery was replaced within the hour . Fantastic service and really professional approach to doing the job . Well done !… Read Full Review

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