The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Perfect repair, very competitive price”

Written on: 16/04/2017 by rfBragg153 (1 review written)

Used the Watch Lab in Glasgow Silverburn for a repair to my husband's DYNY watch. Very helpful staff, efficient repair and at a price much less than other quotes I had. Would definitely recommend… Read Full Review

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★★★★★

“Great job!”

Written on: 12/04/2017 by AleahMurdock (1 review written)

I took my Michael Kors watch to the Watch Lab to get my battery replaced and the end result was excellent. In addition to this, I got a discount on a professional clean ( it really needed doing!) but my watch came out looking brand new. I highly recommend this service to anyone wanting some work doing to their watch, the staff are professional and talented at what they do. You can trust them with your precious time peice!… Read Full Review

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★★★★★

“Ebel watch”

Written on: 07/04/2017

I took my Ebel watch to the Leicester outlet. They replaced the cell for the price and within the time quoted so I am very pleased. Previously the watch had been sent to Ebel in Switzerland. They said that the watch had to be serviced as it was rusty inside, as well as supplying the new cell, all at a cost of £300. The Watch Lab couldn't find any rust and replaced the cell for £120. I would definitely use them again. Highly recommended… Read Full Review

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★★★★★

“Rado Watch Repair”

Written on: 16/03/2017 by Williedodd (1 review written)

Very happy with all the help I received from beginning to end. Have already recommended this service to friends. Staff were very helpful indeed… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 16/03/2017 by Ortega341 (1 review written)

Tried to up the price if a repair by 50% after having watch for 3 weeks. Repair carried out elsewhere at a fraction of their original price… Read Full Review

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★★★★★

“Trustworthy Watch Repairs”

Written on: 04/03/2017 by Conradpg201 (1 review written)

I had never been here before but thought I would give it a try and am so glad I did. I was greeted very kindly by who I think was the manager. I wanted my watch battery replaced and have found it hard to get it replaced elsewhere due to the type of watch I had. The manager knew exactly why. He knew all about my watch make and style and what needed to be done. His knowledge really impressed me and made me feel at ease about handing over my watch. I was told to come back in an hour. I did so and… Read Full Review

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★★★★★

“Great service ”

Written on: 02/03/2017 by ThaddeusStrickland (1 review written)

I needed a replacement battery for my watch, but was short of time to catch a train. The friendly team at Leicester Highcross helped me with a faster service than normal and when I returned to collect it in 15 minutes, it was ready and waiting. Thank you for a great service… Read Full Review

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★★★★★

“Delighted ”

Written on: 27/02/2017 by Javon1947 (1 review written)

I took my Casio G shock to Liecester branch. Very efficient staff. Not phased by my watch. Replaced the battery which is what I wanted. But added bonus were able to reseal the watch for underwater use. I thought I would have to surrender this feature to get the battery fitted. Only took an hour! So no hassle of sending watch away etc. I would definitely use the service again… Read Full Review

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★★★★★

“Good, efficient service”

Written on: 27/02/2017 by Raven119 (1 review written)

I took my Timex watch in for a new battery. The watch was also resealed and I had it cleaned. The watch looked a lot better afterwards and I have experienced no problems. The service was very efficient, quick and the employee - he was really helpful and polite. The price for the work was reasonable… Read Full Review

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★★★★★

“Fast and friendly”

Written on: 26/02/2017 by JulietAbbott (1 review written)

Excellent service, speedy repair to 2 watches within the hour. Informative staff. This is the 4th time my family have used the Watch Lab in Leicester and i would not hesitate to recomend. Repairs to Next, Sekonda and Superdry. The lab is situated right in the centre of the Highcross shopping centre, easily accessible… Read Full Review

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★★★★★

“Excellent service from The Watch Lab”

Written on: 26/02/2017

Excellent service from The Watch Lab at Southampton. My husband's Omega watch needed a replacement battery. The battery was replaced, and the watch cleaned within an hour. Staff helpful, polite and efficient… Read Full Review

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★★★★★

“Installation of battery in a Citron watch”

Written on: 24/02/2017 by Ralstondy304 (1 review written)

I was greeted with a smile and the staff were very courteous indeed. The battery of the watch was replaced free of charge as the last one you fitted hadn't lasted long enough. I will definitely use your service again. … Read Full Review

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★☆☆☆☆

“Total Rip Off on branded watch”

Written on: 18/02/2017 by NatalyaJamison1970 (1 review written)

Mentioned as do repair on branded watch...did rip you off with the name of service...send my Rado watch just to change a battery but given back as working and realised as the crown broken...and took back to the shop abd then mentioned that needed servicing... to me the they does not know how to repair but they are not capable of handling th watch...has they lost the parts from the Rado as after been given to Rado service centre. They are not capable of handling and expensive watches...they do… Read Full Review

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★☆☆☆☆

“Ômega seamaster 1975”

Written on: 18/02/2017 by EmeryHeath1987 (1 review written)

Do not recommend. Have done a full restoration on my vintage ômega seamaster (auto) and 2.5 years later watch stopped. Spoke to the branch manager in Brent Cross whobwas rude, patronising and absolute money craver. Tthe watch was full restored less than 2.5 years ago by watchlab(it took than several months to carry the work) I paid £590 for it. Now the watch stopped working they are telling me that a full restoration needed at the cost of £690. Have they not done that previously??… Read Full Review

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★★★★★

“New Michael Kors Dmart Watch Links”

Written on: 25/01/2017 by leaucas (1 review written)

I had been all over Leeds and York and nowhere would take links out of my new Michael Kors smart watch because they were so high pressured. I called and spoke to a guy who said to bring it straight down. So I took it in and they had it done within 45 minutes for a great price. So impressed with the service and polite guys that were there! Absolute pleasure and will definitely be recommending them to others. Thank you :)… Read Full Review

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★☆☆☆☆

“Beware - Rip-off Merchantsd”

Written on: 24/01/2017 by O'Learyha176 (1 review written)

Cribbs Causeway branch... had the history lesson on arrival about how it had been a family run business that had been subsumed by the larger and officially recognised watchlab. Alarm bells immediately rang - there goes any chance of decent customer service at a reasonable price then... and I think I was right. 1st visit - quoted more for a service than Tag Heuer charge if you go direct. 'But we clean the outside of the watch too...' was the excuse. 'May also be an additional £100 IF the crown… Read Full Review

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★☆☆☆☆

“Be Very Afraid...”

Written on: 20/01/2017 by paulwillgill (1 review written)

After reassurances concerning factory standards of resealing and water-resistance, I left my Swiss-made watch for battery replacement at Cribbs Causeway, Bristol, branch of the 'lab'. At £49.95 it was twice the price of manufacturer's recommended agent. I decided to pay this excessive price on convenience grounds. Two days after collection the glass was fogged with water vapour. After returning for an explanation I was informed that the watch would be sent to the 'clinic' for damage repair… Read Full Review

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★☆☆☆☆

“Damage from a battery replacement”

Written on: 07/01/2017 by Dayami482 (1 review written)

Just had a similar experience with the Leeds store. £95 payable upfront??? for a Tag battery replacement. After the replacement (the first time on this watch) there are tool marks and scratches on the case back. Took the watch back this morning and the store manager was very arrogant and dismissive saying it should be expected! If the watch had been taken to a guy on the market who charged a fiver maybe but not for what should be a premium service at a premium price. Never again and recommend… Read Full Review

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★★★★★

“High Quality Service ”

Written on: 24/12/2016

I just wanted to leave a positive review due to the excellent service received recently. I took my late fathers watch to your branch in Monument Mall, Newcastle. It is an Astron watch and I was unable to adjust the day/date. They gave me a free assessment and advised that it would need sending for repair to the workshop in Preston. I was informed that it would take 6 - 8 weeks, so I asked if they would post it back to my home when complete. This was on Monday afternoon, the 19th Dec. I was… Read Full Review

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★★★★★

“Strap alteration on Christmas present ”

Written on: 23/12/2016 by AmaniMcDaniel (1 review written)

These guys are fab I took a very special watch to have bracelet adjusted they were very careful not to scratch the bracelet the price was very reasonable and they were both friendly and polite. Recommend 110% Well done guys… Read Full Review

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