The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
1964
94% of users recommend this
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Latest Reviews

★☆☆☆☆

“Don't buy from here”

Written on: 25/05/2015 by Maximillian221 (1 review written)

Don't buy from the watch lab. They have had my watch for repair 5 times in 18 mths - the watch cost £90, so not cheap, it's a Skaagen. It has been back now since 2nd March, and nearly 3 mths later, still no sign of it.The fault has been the same throughout, but all I get from the Watch Lab is that it's got a lifetime guareentee and so they will not offer me a refund. Try a proper jeweler - this place is a joke… Read Full Review

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★★★★★

“Great Service”

Written on: 24/05/2015

I have a Mathey Tissor watch quite expensive it had stopped working. I live in Manchester but was visiting York for a short stay. The watch had stopped and I was informed of the Watchlab in York. Brilliant is the best I could describe them. It took them 45 mins. and the people and service was top-notch. They have very qualified personnel. Give them a try if you have a problem with your watch. … Read Full Review

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★★★★★

“Great fast service”

Written on: 24/05/2015 by 92Dillon (1 review written)

Was delighted to find that there was a company like this as I have owned a very expensive Dior watch for some time and never knew where to take it… Read Full Review

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★★★★★

“Repair to Oris watch”

Written on: 23/05/2015 by Michael-Christopher (1 review written)

I was very happy with the service. They kept me intouch with the progress of the repair and tested the watch for a week before returning it to me. The watch is now working fine… Read Full Review

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★★★★★

“Time piece working”

Written on: 23/05/2015 by TallGuy1964 (1 review written)

Took my Fosil watch which I had not worn for years, to have one of the Hands repaired. The convenience of the Stands location, the friendly, timely and helpful service was perfect for what I needed within a short shopping trip into West Quay Southampton. I was also recommended to have my watch cleaned, which was something I hadn't thought about, and was well worth the extra. Got an old friend working again and in regular use...Thank You Watch Lab… Read Full Review

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★★★★★

“Tag Heuer, Chester location, Watch had stopped working.”

Written on: 22/05/2015

My Tag Heuer, worn daily and depended upon for 15 years, suddenly stopped. I thought it needed a new battery; however, the battery was fine - the watch was not. After trip to Chester and a helpful, informational conversation, I left my watch for service and repair. In less than 4 weeks, my watch was returned to me - polished, sparkling and looking like a new watch.... and working again! Thank you… Read Full Review

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★★★★☆

“Very pleased with the service given and at a very good...”

Written on: 22/05/2015

Very pleased with the service given and at a very good price. Although it was only a battery replacement the work was completed in about an hour as promised, the last time it took over two weeks as the watch had to be sent away by the jewelers, and the work was done for about a third of the price. Would certainly use the service again… Read Full Review

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★★★★★

“Sekonda battery change and clean, York”

Written on: 22/05/2015 by KaylinFitzsimmons (1 review written)

Friendly and efficient service. Definitely recommend to others… Read Full Review

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★★★★★

“Tissot battery replacement, clean and link removal”

Written on: 22/05/2015 by Warner458 (1 review written)

Recently visited the York Branch for a clean, link removal and battery change with depressurisation for my Tissot. I was in a bit of a hurry so didn't know if they would be able to help but enquires anyway. They said it would take only an hour to do all I asked and when I said in that case it may be the following day I would call they said let us see what we can do for you?? I carried on with my tasks and in return only 40 minutes later I found the watch was ready and looking like new. The… Read Full Review

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★★★★★

“LONGINES GENTS WRIST WATCH. FULL SERVICE. MANCHESTER...”

Written on: 22/05/2015 by jxGoodwin206 (1 review written)

The watch had been worn regularly for 3o years and eventually the day came when a full service was required. This was always going to be a lengthy and expensive process but it's a lovely watch. It's age did not help with regard to the time it was away for repair, as I understand that parts supply was a difficulty. However, the wait was worth while and the watch looks and works as if it were new. The service I received encouraged me to return to the Arndale Manchester Branch to have my wife's… Read Full Review

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★★★★★

“First visit to your shop”

Written on: 21/05/2015 by Millerjc313 (1 review written)

Hi we recently visited the Watch Lab as we had just been told that we would have to have the watch sent back to the manufacturer to have a battery replaced, this would take about six weeks. We entered your shop to be greeted by Manager and technician. Between them they explained what the would have to do with a sealed watch. Technician showed us the watch he was working on, also a sealed watch, and how he would undertake the required work. Excellent personnel friendly and clear explanations… Read Full Review

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★★★★★

“Boccia”

Written on: 21/05/2015 by lizstacey (1 review written)

I entered the newly opened York store and was served immediately by the adviser who was courteous and extremely helpful. The watch was cleaned and a new battery inserted and re-sealed. I collected the watch 45 minutes later. It now keeps perfect time… Read Full Review

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★★★★★

“Replacement battery”

Written on: 21/05/2015 by Snyder1954 (1 review written)

Very quick and pleasant service. Will definitely recommend to friends and family… Read Full Review

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★★★★★

“First visit to this store, staff were friendly...”

Written on: 21/05/2015 by pkRasmussen304 (1 review written)

First visit to this store, staff were friendly professional and efficient. Will definately be coming back in the future. The store location in the Mall at Cribbs Causeway is great, no need to travel into Bristol!. Work was completed in 1 hour....brilliant… Read Full Review

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★★★★★

“Replacement Battery Times!”

Written on: 20/05/2015 by darrenjsage (1 review written)

I have been meaning to take my watches to this shop for some time although I would walk by and then have a 'DOH!' moment. I remembered on this occasion. Entering the shop made me feel like I was entering a dentist - all clean and white and the member of staff was very helpful, advising I can leave the two watches with them and they will be done within the half hour. They advised that the watch was waterproof to 20 metres (news to me). Anyway, I returned and I was pleased to hear that the… Read Full Review

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★★★★★

“Quick service with a smile”

Written on: 20/05/2015 by coVaughn24 (1 review written)

Brijesh said changing the battery in the Cartier watch would take 45 minutes as well as cleaning the bracelet. That was all it took and he was smiling and helpful… Read Full Review

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★★★★★

“Fast and efficient service ”

Written on: 20/05/2015 by Alicebinns (1 review written)

We received very good service here. It is also a very good set up they have going on. Due to their fast service you can just hand in your watches and then go and shop whilst you wait. They also managed to replace batteries on all 3 of our watches. Whereas previously with other stores we have had to have 2 of the watches sent of for weeks and then come back and the batteries didn't even last very long. The price is also very reasonable. Overall a real 5 star experience… Read Full Review

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★★★★★

“Battery replaced and mini valet”

Written on: 20/05/2015 by TamsinDenton (1 review written)

My husband bought my Gucci watch from Fraser Hart in York City Centre about 18 months ago. Since then it needed a battery after 4 months of purchase (not good), so returned it to them and it was sent back to Gucci for changing - it took them 6 weeks to change the battery! I noticed a couple of weeks that the battery needed changing again...so instead of being without my watch for another 6 weeks, I decided to give The Watch Lab in York a go. I was offered a mini valet/clean as well which I took… Read Full Review

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★★★★★

“Efficient and friendly service”

Written on: 20/05/2015 by MalloryCullen1994 (1 review written)

I have taken my Bulgari Quadrato watch twice to the Brent Cross store for a battery change and clean. On both occasions I have found the staff to be friendly, efficient and knowledgeable. I have worked in the luxury goods business for many years and I have found the Watch Lab's work to be vey satisfactory… Read Full Review

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★★★★★

“Dior Battery Replacement.”

Written on: 20/05/2015

My family and I stumbled upon The Watch Lab whilst on a shopping trip to The Mall at Cribbscauseway Bristol, and ironically my watch was just beginnig to run out of battery, we walked in and were immediately served by a very friendly member of staff who was very knowledgable and helpful , and quoted us a price and estimated time of replacement , it would take one hour, but because we were up against the time and had to leave shortly he managed to get it done within 45mins. If I had sent my… Read Full Review

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