The Watch Lab Reviews

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★★★★★
4.6 / 5
93.5% of users recommend this
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  • Quality of service

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  • Value For Money

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The Watch Lab

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Latest Reviews

★★★★★

“Great service”

Written on: 20/08/2014 by DaisyLondon (1 review written)

Very quick and helpful service. Staff were polite and kept me informed of progress. I first went in there to change a watch strap on an ordinary watch and was impressed with the speed and cost. I wanted a G-Shock watch strap replaced and I had gone elsewhere only to be told it could not be done, leaving me with the feeling that I would have to buy a new watch. Remembering the service I received a few months before, I went to The Watch Lab on the off chance that they could do something for me… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 20/08/2014 by Marquise499 (1 review written)

Technicians really friendly and helpful. Although we thought we only needed a new battery for my husbands watch they showed us that the pin was also bent. It's an expensive watch so decided to go the full works and are happy to say the watch came back better than new. Hopefully it will last a long time . Will have no hesitation of using this service again… Read Full Review

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★★★★★

“consistently good service”

Written on: 19/08/2014 by 115Clifford (1 review written)

My wife and son and I have all used your Chester store many times over the last years and have always received quality work and knowledgable service as exemplifed this weekend by Jim - he knows and loves his watches!… Read Full Review

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★★★★★

“Fantastic Service!!!!!”

Written on: 19/08/2014 by youngshay (1 review written)

I went into the shop and was greeted straight away. Explained my issue and without hesitation the member of staff explained the next steps. member of staff was even building rapport by showing me that his watch was similar to mine which made me feel good. Whilst we were talking, the watch was being repaired and before you knew it, all was done. I will definitely use the service again… Read Full Review

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★★★★★

“excellent service, really efficient people”

Written on: 18/08/2014

I have used The Watch Lab several times for batteries and also for servicing a good watch. I have been very impressed with the care and attention they give to all watches I have left in their care, and certainly recommend them… Read Full Review

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★★★★★

“Great service always helpful”

Written on: 18/08/2014 by Hadge (1 review written)

Always use watch lab very efficient in all aspects concerning watch and changing battery's will always go back… Read Full Review

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★★★★★

“Great service ”

Written on: 18/08/2014 by Ruby202 (1 review written)

My Rado Watch needed a new face and the Manchester branch efficiently Carried out the much needed repair. I am from Northern Ireland and I wish The Watch Lab had a branch here. Fantastic service and a very reasonable price… Read Full Review

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★★★★★

“I have been going to The Watch lab for over 10 years...”

Written on: 17/08/2014 by Sergiox415 (1 review written)

I have been going to The Watch lab for over 10 years and have always found them reliable and helpful. They explain what needs to be done to the watch and what the cost will be. there is a 2 year guarantee which I have never had to use. I would recommend them with out reservation. If you have expensive watches it's important to maintain them and you can do that with the watch Lab… Read Full Review

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★★★★★

“Great Service”

Written on: 17/08/2014 by Asa209 (1 review written)

Watch repaired and looks like new, very helpful in store and price given before repair undertaken, highly recommended… Read Full Review

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★★★★★

“Excellent sevide”

Written on: 15/08/2014 by RolandoPereira103 (1 review written)

Watch lab have recent repired 3 watches for me (Gucci, Ammani and Boss). Their work is prompt and the same as paying alot more. very professional staff… Read Full Review

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★★★★★

“Excellent Service at the Watch Lab”

Written on: 14/08/2014 by jennifermccork (1 review written)

Found them in Buchanan Galleries and was delighted at the way I was spoken to, so very helpful and friendly.They dealt with my watch problem with perfct efficiency and I now am wearing the watch I was given for my Wedding present 42 years ago from my husband. I can only say a very big thank you! They phoned me when it was ready to be collected as I stay 150 miles from Glasgow and was able to collect it the next time I was up… Read Full Review

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★★★★★

“Excellent service for watch service ”

Written on: 14/08/2014 by JackBarton (1 review written)

Took my watch to the Manchester branch to be serviced. The gent remembered me from almost a year ago when I first enquiries about the service. Very knowledgable staff, was quoted 6-8 weeks to receive the watch back but I was ready well before then which was great. He looked after me when I went in to collect, and went above and beyond to ensure that the watch fit and that I was happy with the results before I took it away. It's difficult to find such an artisan trade with passionate staff… Read Full Review

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★★★★★

“Watch Lab Chester”

Written on: 14/08/2014 by Richards446 (1 review written)

Had a link taken out of my new Rolex so it would fit better on the wrist. Always slightly nervous with such a high value item, but the guys did a great job and the watch now fits perfectly. Would highly recommend this company… Read Full Review

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★★★★☆

“Watch Lab Reading Oracle”

Written on: 14/08/2014

The assistant, Aaron, clearly explained the work that would be done in a friendly manner and the repair was quickly and satisfactorily completed while I did some shopping. I will certainly use them again… Read Full Review

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★★★★★

“Polite and efficient”

Written on: 14/08/2014 by DarionJackson498 (1 review written)

Dwayne was really helpful and replaced my battery and adjusted the size of my chain link strap all within an hour. Thank goodness I don't have to trek into town any more just to get a battery changed!… Read Full Review

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★★★★★

“Very good ”

Written on: 14/08/2014 by Urijah199 (1 review written)

Fast and polite service at a good price… Read Full Review

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★★★★★

“What more could you want”

Written on: 14/08/2014 by AlfredoGardner (1 review written)

Friendly greeting, clean shop, professional service and a fast turnaround. Couldn't think of anything else I would want… Read Full Review

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★★★★★

“Great big welcome”

Written on: 14/08/2014 by Carlee385 (1 review written)

I was at the Glasgow Buchanan Galleries watch lab, I was greeted with a huge welcoming grin, to be honest I could have rolled up with one of my many watches most of them pure unadulterated junk, I know that big smile was for me his customer regardless of what I'd got, but it was one of my favourite watched D&C test card watch, I got a lot of ooo's and aaahh's, which is really nice when some one makes a fuss, it shows they are interested on you and your watch. Thank you every one… Read Full Review

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★★★★☆

“Battery replacement and service”

Written on: 13/08/2014 by Sanjaypatel99 (1 review written)

Replaced batteries on 2 Rado watches in 1 and a half hours. Great service and clear explanation of what work wil be done and the costs. Ready and waiting when we returned to pick up watches. Brijesh at the Brent cross branch was polite and courteous and provided a efficient service… Read Full Review

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★★★★☆

“Replacement battery”

Written on: 13/08/2014 by glasgowglamgirl (1 review written)

A Kenneth Cole watch which I wear to work required a new battery so I recently visited the Glasgow branch situated in the Buchanan Galleries. The girl who served me was very polite, friendly and helpful. I was told to come back in half an hour which I did and my watch was ready to go! A different staff member served me this time and was also very courteous. My only complaint is that I felt a charge of £20 for this watch was very expensive. Good service but very pricey… Read Full Review

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