The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
93.3% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★★

“Excellent Customer Service”

Written on: 27/11/2014 by Iwaas (1 review written)

Watch received and correctly assessed within minutes. Gentleman who attended to me very courteous and well informed… Read Full Review

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★★★★★

“Rado watch Battery replacement Highcross Leicester ”

Written on: 27/11/2014 by KoalaKaz (1 review written)

The staff were very pleasant and knowledgable ..... The repair took just the amount of time as advised and was ready when I went back an hour later. The gentleman gave me a full description of the work he was about to do...... Much better than having to wait a couple of weeks if I had gone to a jewellers… Read Full Review

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★★★★★

“Very professional service”

Written on: 27/11/2014 by Alyssa488 (1 review written)

I visited the shop for a new battery, but found there was a significant fault. The repairs required were fully explained by the very professional staff. When I visited the store to check on progress I was always happy with the way I was treated. They checked with the main lab each time. My watch took about nine weeks but this was partly due to the manufacturer delay in sending parts… Read Full Review

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★★★★★

“manchest branch”

Written on: 26/11/2014 by alan8300 (1 review written)

exellent service, friendly and knowledgeable staff, defiantly recommend… Read Full Review

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★★★★★

“Battery Replacement & Clean”

Written on: 26/11/2014 by Adamn258 (1 review written)

Really good service.Nathan was very friendly and came across as very knowledgeable about watches.Excellent experience… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 26/11/2014 by Dillonom422 (1 review written)

Friendly and helpful service. Got a battery replacement and clean and the watch came out really well after the clean. Have already recommended to friends!… Read Full Review

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★★★★★

“Quick and efficient service”

Written on: 26/11/2014 by Vance199 (1 review written)

Took my Breitling Avenger to the Chester branch for a battery change. Have used them three times previously and I am very satisfied with the service… Read Full Review

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★★★★★

“the watch lab review”

Written on: 24/11/2014 by Browncow2 (1 review written)

I have traded at the watch lab now for quite a few years and find it is an excellent company. prices are fair and reasonable and service is fast and efficient. The staff are always helpful and pleasant and at no point have I had to suffer from over zealous sales talk… Read Full Review

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★★★★★

“friendly, good value and fast: couldnt ask for more”

Written on: 24/11/2014 by jibbajabbar (1 review written)

I have had two watches repaired by the WATCH Lab and both have come back superb. I put in a watch for a clasp repair and the lady who served me was very friendly and helpful in that she also suggested I put it in for a cleaning as well. Prices were perhaps a little high but the service was fast and of a very high standard and my clasp is now secure and my watch shiny. I also put another watch in, a part wooden one, for a bracelets repair as one of the wooden links had snapped, within an hour it… Read Full Review

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★★★★☆

“Good Fast Service”

Written on: 24/11/2014 by 325Steele (1 review written)

Having been to jewellery stores who had quoted 6-8 weeks to replace a watch battery was pleased that the Watch Lab could do it in one hour. May have been able to save a few quid elsewhere, but could not have been happier with the lead time. Knowledgable and processional team… Read Full Review

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★★★★★

“Fast, friendly Service”

Written on: 24/11/2014 by Doccor (1 review written)

This was the first time I had to have a battery change in a Cartier watch and the first quote I had from a jeweller was for over £100 and would take up to six weeks so I was happy to find a within an hour service at a lower price. The watch was also cleaned very well and looks like new. I am happy appy to recommend Watch lab and in particular Brijesh… Read Full Review

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★☆☆☆☆

“Worst place ever!”

Written on: 24/11/2014 by Jorden330 (1 review written)

I'm not normally one to write bad reviews but I paid to have two ceramic DKNY watches cleaned here and then within a couple of weeks, both straps on the watches came apart from the actual face and smashed on the floor whilst I was out. I took one of them back to the DKNY store where I bought it and they told me the pins in the links that connected to the face weren't the original pins. I don't think its a coincidence how both watches have done the same thing as they have never just fallen… Read Full Review

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★☆☆☆☆

“Five times I've had to return to this place SO FAR!”

Written on: 20/11/2014 by Haynicallen (1 review written)

my Michael Kors watch was unfortunately damaged and two of the dial batons had come loose. I got a quote from the watch lab in reading who were more expensive than others I had received. The guy offered to do a free clean so I accepted the offer and gave them my watch being told it would be ready in 2 hours. I went back the next day to collect it only to find it had still not been cleaned. I waited in town for 30 mins and went back to collect it. When I walked off with my watch I went to put it… Read Full Review

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★★★★☆

“Rotary watch - Chester - Jim”

Written on: 20/11/2014

Have used Watch Lab a couple of times before this visit. I would recommend them to anyone as you always getting a prompt efficient service from knowledgable staff. I would definitely use the shop again… Read Full Review

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★★★★★

“Swift, reliable service.”

Written on: 19/11/2014

This is the third time I have used the kiosk at Brent Cross. Based on my previous two good experiences, I took along 8 watches - from ultra cheap models to a nice designer brand - and was impressed at the explanations I received for what a battery change and/or seal would involve for each type of watch. The prices varied and it was obvious why. We went through everything first and when I was happy, the work was carried out. While I carried on shopping at the centre, everything was completed to… Read Full Review

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★★★★★

“Well priced service in Leicester. ”

Written on: 19/11/2014 by MakenaMcGee459 (1 review written)

Had my Tag Heuer battery replaced and re-sealed along with a full valet. Came back mint. All the scratches on the housing and bracelet were removed. Done in the quoted 4 weeks and for the price agreed on the phone. Was notified on progress half way through. Very pleased with the service I received. Would not hesitate to use again… Read Full Review

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★★★★★

“Repair and clean”

Written on: 19/11/2014 by Padilla447 (1 review written)

Took my TAG Carrera to Lakeside branch as it had stopped and needed cleaning. All done within the promised timescale. Excellent service… Read Full Review

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★★★★★

“Longines & Gucci watches - battery change - glasgow”

Written on: 19/11/2014

Efficient friendly & professional service. I was given a time of 1 hour for repairs and my watches were available as promised… Read Full Review

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★★★★★

“Worth every penny”

Written on: 19/11/2014

You generally spend a lot of money on a good watch, so why scrimp on the essentials. Those folks who spend a couple of hundred quid or more on a watch then refuse to spend more than a couple of quid on a battery change need their bumps feeling. My husband and I both use the watch lab to look after our watches and the quality of service is spot on. You know when you get the watch back it will have been fitted with a decent battery that will last, have been correctly resealed and will almost… Read Full Review

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★★★★☆

“Great service overall”

Written on: 18/11/2014 by EstrellaBuchanan (1 review written)

Great service. End product was well received. Only comment is that six weeks is a bit long but overall great service and good detail to work… Read Full Review

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