The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.5 / 5
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Latest Reviews

★★☆☆☆

“NEW WOKING SHOP”

Written on: 16/09/2017 by 222Boyd (1 review written)

CALLED IN TO THE SHOP ON FRIDAY 15TH SEPTEMBER. THE MEMBER OF STAFF WAS SERVING. IMPRESSED WITH THE WAY HE DEALT WITH THE CUSTOMER SO WAITED UNTIL HE WAS FREE. VERY KNOWLEDGEABLE ASKED ABOUT A CLEAN AND SERVICE TO MY TAG WATCH. HE QUOTED ABOUT 300- 450 POUNDS. RETURNED ON SATURDAY WITH THE WATCH A DIFFERENT MAN (APPARENTLY THE AREA MANAGER) EMERGED FROM THE BACK OF THE SHOP. I EXPLAINED THAT I HAD SEEN THE HIS COLLEAGUE THE DAY BEFORE. AS I WAS TALKING TO HIS COLLEAGUE SHOWING HIM MY WATCH HE… Read Full Review

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★☆☆☆☆

“No reply to my online request for Skagen watch glass...”

Written on: 11/09/2017 by Adriennef453 (1 review written)

No reply to quote request for cracked glass on Skagen watch… Read Full Review

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★☆☆☆☆

“Absolutely disgusting services ”

Written on: 11/09/2017 by Halle1974 (1 review written)

Do not under any circumstances use the watch lab at bluewater pr anywhere else to get anything replaced on your watch, the service is useless and they are absolutely a bunch of useless people, i cannot stress highly enough that this company must be put out of business, their employees tell lie after lie down the phone, this is a word of warning. do not use this company… Read Full Review

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★☆☆☆☆

“Took my Nixon watch to York shop .sent watch off .told...”

Written on: 07/09/2017 by Collierhj359 (1 review written)

Took my Nixon watch to York shop .sent watch off .told it would cost 250 pounds to repair .as the mechanism was broken .told them to return it to store for me to collect .i was certain battery had ran out .confirmed by timpsons .new battery fitted .15 pound cost .i will never use Watchlab ever again… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 04/09/2017 by 442Gleason (1 review written)

Asked to have my Breitling rubber strap shortened by a couple of millimetres, was quoted £50 for literally a couple of minutes work. I thought I had misheard and he said £15 (which still would have been too expensive). Sent an email to their head office and got an automated reply. This is truly the last place I would go to for a watch repair, the prices must be astronomical… Read Full Review

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★★★★★

“Very quick, very professional”

Written on: 19/08/2017 by mpcurry (1 review written)

The person I dealt with  in the Kingston branch replaced the battery in my Tissot and gave it a good clean within an hour. Very impressed with the service and value for money… Read Full Review

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★☆☆☆☆

“BATTERY REPLACEMENT”

Written on: 08/07/2017

I took in my Armarni watch as the chronograph was not functioning properly.They tested the watch on the bench in front of me,the man said needs a new battery and will take about an hour.I called back the following Monday to pick up the watch and checked it before I left the place, it was the same as I left it with them.He then said 40 pounds for battery fitted.well I said it us not fixed.he then said needs servicing that will be £150 I said no thank you. Don't trust them with with your watch… Read Full Review

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★☆☆☆☆

“bulova accutron destroyed ”

Written on: 08/06/2017 by rmtmtt (1 review written)

Hi all, I ' m terribly sorry but everyone should know this. I brought a (beloved, been gifted from a special person that we recently lost) bulova accutron. The watch was 4 years old and was accidentally bashed on the floor because the strap mechanism failed. The watch stopped working. I brought it to the watch in Leicester. They kept it for nearly 6 months... I called several times to know the situation or any date to be delivered. I had may watch back 6 months later.... Was "working" but the… Read Full Review

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★☆☆☆☆

“Overcharging ”

Written on: 07/06/2017 by Chard2x2 (1 review written)

The guy in the shop wanted £79 to replace a battery and reseal I had it done for £17 in clifton village Not overcharging by much then… Read Full Review

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★★★★★

“First Visit”

Written on: 02/06/2017 by Mathewb44 (1 review written)

I went to the store in Highcross shopping centre Leicester and asked about replacing the pin that holds the buckle to the strap on my Casio G Shock. Before I could say anything else the guy behind the counter fixed it and said it was free of charge. How about that for service, thank you ever so much and I will definitely return in the future as a paying customer… Read Full Review

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★★★☆☆

“Sudden Price Change!”

Written on: 20/05/2017 by Karen1992 (1 review written)

Took in my watch after calling the branch. I'd been given a cost of £39.95 for a strap alteration. When I arrived I was told that the price had risen to £49.95 after the operative had spoken with his manger. I should have walked away on principle but I'd driven all the way into town and paid for parking plus I wanted the watch for hat evening as was planning to wear out. Wouldn't go back… Read Full Review

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★★★★★

“Visited the Leefs branch. Had battery change and...”

Written on: 08/05/2017 by Hartleylt396 (1 review written)

Visited the Leefs branch. Had battery change and reselling of my gold watch. Very friendly efficient service. Would recommend to a friend… Read Full Review

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★★★★★

“Told watch dead.”

Written on: 03/05/2017

Visited Brent cross branch with a watch was told unrepairable,man told me to give him half an hour I did and now watch is working perfectly,well done guys,superb… Read Full Review

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★★★★★

“Perfect repair, very competitive price”

Written on: 16/04/2017 by rfBragg153 (1 review written)

Used the Watch Lab in Glasgow Silverburn for a repair to my husband's DYNY watch. Very helpful staff, efficient repair and at a price much less than other quotes I had. Would definitely recommend… Read Full Review

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★★★★★

“Great job!”

Written on: 12/04/2017 by AleahMurdock (1 review written)

I took my Michael Kors watch to the Watch Lab to get my battery replaced and the end result was excellent. In addition to this, I got a discount on a professional clean ( it really needed doing!) but my watch came out looking brand new. I highly recommend this service to anyone wanting some work doing to their watch, the staff are professional and talented at what they do. You can trust them with your precious time peice!… Read Full Review

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★★★★★

“Ebel watch”

Written on: 07/04/2017

I took my Ebel watch to the Leicester outlet. They replaced the cell for the price and within the time quoted so I am very pleased. Previously the watch had been sent to Ebel in Switzerland. They said that the watch had to be serviced as it was rusty inside, as well as supplying the new cell, all at a cost of £300. The Watch Lab couldn't find any rust and replaced the cell for £120. I would definitely use them again. Highly recommended… Read Full Review

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★★★★★

“Rado Watch Repair”

Written on: 16/03/2017 by Williedodd (1 review written)

Very happy with all the help I received from beginning to end. Have already recommended this service to friends. Staff were very helpful indeed… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 16/03/2017 by Ortega341 (1 review written)

Tried to up the price if a repair by 50% after having watch for 3 weeks. Repair carried out elsewhere at a fraction of their original price… Read Full Review

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★★★★★

“Trustworthy Watch Repairs”

Written on: 04/03/2017 by Conradpg201 (1 review written)

I had never been here before but thought I would give it a try and am so glad I did. I was greeted very kindly by who I think was the manager. I wanted my watch battery replaced and have found it hard to get it replaced elsewhere due to the type of watch I had. The manager knew exactly why. He knew all about my watch make and style and what needed to be done. His knowledge really impressed me and made me feel at ease about handing over my watch. I was told to come back in an hour. I did so and… Read Full Review

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★★★★★

“Great service ”

Written on: 02/03/2017 by ThaddeusStrickland (1 review written)

I needed a replacement battery for my watch, but was short of time to catch a train. The friendly team at Leicester Highcross helped me with a faster service than normal and when I returned to collect it in 15 minutes, it was ready and waiting. Thank you for a great service… Read Full Review

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