The Watch Lab Reviews

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★★★★★
4.6 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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The Watch Lab

Latest Reviews

★★★★★

“Watch repair”

Written on: 24/04/2014 by helengz (1 review written)

This company replaced the glass in my watch earlier which other's would not touch. Then they did a service at a later time which I was very happy with. There is a long time during the repairs but this is to be expected for a good result… Read Full Review

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★★★★★

“The Watch Lab - Brent Cross, London”

Written on: 24/04/2014 by dipeshhalai (1 review written)

visited the watch lab to have a link taken out my Tissot watch. Was welcomed by Brijesh, who was very helpful. He measured the watch and suggested how many links i needed to have removed. I also went to the mini valet...as my watch was in a bad way....picked the watch up within an hour, and the min valet was amazing...my watch was like new...got it's shine and sparkle back...all in all great service by Brijesh and great value for money compare to Ernest Jones etc....Highly recommend… Read Full Review

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★★★★★

“Sentimental Gift Well repaired”

Written on: 24/04/2014 by MAD44 (1 review written)

I had the misfortune of discovering recently that I had lost two stones from a gift I received from my late mother on a significant birthday. Still wanting to keep this precious gift in full tact I came upon The Watch Lab in Glasgow on Sunday afternoon. I was greeted by Greer at the booth, he was extremely friendly and helpful and without hesitation very positive in his attitude towards me and the problem I presented him with. He came across as very professional and competent which left me with… Read Full Review

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★★★★★

“Nottingham, Victoria centre branch.”

Written on: 23/04/2014 by Wardyp (1 review written)

not sure i can praise the staff enough for the work that was done. i brought in a very poorly omega that i'd rescued at an auction, and too be fair, i'd wasn't hopeful that much could be done with it.... i was wrong! the quality of work that brought the watch back to working order was amazing (could almost have been convinced that they had just swapped it for a similar looking watch). The staff at the Victoria centre were very friendly and helpful (seems like they care about the job and… Read Full Review

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★★★★★

“MANCHESTER ARNDALE BRANCH ”

Written on: 23/04/2014

Called in today to have a new battery and waterproofing for my Tag Heuer watch. Spoke to a guy who was very helpful. Told me what work they would carry out on the watch and that it would be ready for collection in 45 mins. They charged me £49. A lot cheaper than some of the jewellers I had rung to do the same job and a lot faster. Great service and friendly staff… Read Full Review

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★★★★★

“Quick and efficient value ”

Written on: 23/04/2014 by kkHopkins222 (1 review written)

Pleasant experience, clear communication with the staff member, Lucas, who was prompt and exact in what was needed to return the watch to its original quality… Read Full Review

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★★★★☆

“Great service in Nottinghams Victoria centre”

Written on: 23/04/2014 by Cade222 (1 review written)

Great service. Fantastic help by the staff (Lucas). I would recommend to all my family and friends as they staff explained what they would do and did it. The only slight problem was I would have like my watch cleaned as well as the new battery and sealing service… Read Full Review

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★★★★☆

“Good service”

Written on: 23/04/2014 by Gentryev381 (1 review written)

I had my rotary watch serviced and new battery fitted. Service was required as the watch hadn't been working for around 3 years. The customer service was excellent and the timescales indicated were accurate. Overall cost was £120. I was impressed by how knowledgable the staff were and convenience of the store… Read Full Review

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★★★★☆

“Efficient staff and quick turnaround”

Written on: 22/04/2014 by Carol9628 (1 review written)

Visited the Buchanan Galleries shop on Monday and spoke to Greer who was very polite and efficient. Normally my watch needs to be sent away for 10 -14 days for a new battery. However it was completed with in an hour including a much needed clean, sparkling and working like new… Read Full Review

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★☆☆☆☆

“A dreadful watch repair establishment.”

Written on: 22/04/2014 by nmcfarlane (1 review written)

I visited the Glasgow branch with my Fossil Twist, having phoned in advance for a quote. They charged me £30 for a new battery, but shortly after I left the shop all the other mechanisms on the watch (apart from the hour and minute hands) stopped working, plus there was a horrible rattle from inside the watch. When I went back to the Glasgow branch at the first available opportunity they were dismissive of me, but I eventually persuaded them to look at the watch again for me. Half an hour… Read Full Review

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★★★★★

“Battery replacement”

Written on: 22/04/2014 by James_McDonald (1 review written)

Sorry I don't remember the staffs name at the Glasgow Buchanan Galleries Branch but all 3 were superb very helpful and very polite. I was walking past and decided to enquire about a battery swap for my Tissot watch on the 12/4/14 and spoke to a young lady who gave me an est price as I never had the watch with me and explained all involved. I returned to the shop on Easter bank holiday Monday with my watch I arrived just before 10am and shops were closed and the guys let me in early as I had… Read Full Review

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★★★★☆

“Good, speedy service.”

Written on: 22/04/2014 by Schmone (1 review written)

I took a rather old Animal watch into the Nottingham branch for a new battery. Lucas informed me of the costs, time (45 mins) and listed/verified the current slight damage to the watch, scratches, etc. The watch was ready with a guarantee upon my return… Read Full Review

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★★★★★

“Great Service”

Written on: 22/04/2014 by zcarter78 (1 review written)

Great service at The Watch Lab Nottingham, was greeted by the advisor who explained details thoroughly… Read Full Review

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★★★★★

“Rado watch”

Written on: 21/04/2014

Exceptional service. Called in with limited time and my watch battery was replaced and the watch was cleaned and sealed by the time I completed my other shopping. Very polite and professional staff (Damien) and very helpful. Will recommend to others! No negatives!… Read Full Review

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★☆☆☆☆

“hamwatchlab nottingham”

Written on: 19/04/2014 by janetbr (1 review written)

I took my omega constellation into he Nottingham shop to have a battery this cost 49.50 two weeks later the watch stopped again I took it back the battery was taken out and put back in again and was told if it stopped again it would need a service at the cost of 295.00. it stopped again and I took it to an independent watch repairer who said the battery had leaked and caused damage the battery was replaced the damage was fixed this cost me 20.00. I then went back to the watchlab to voice my… Read Full Review

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★☆☆☆☆

“Did Not Last Long”

Written on: 18/04/2014

Overhaul of an old Rotary watch for £70. Stopped 3 months after expiry of 12 month guarantee. They wanted £30 for a new battery but no guarantee beyond another 12 months. New battery installed far more cheaply elsewhere but less than 2 months later a further fault developed. I would not mind the very high charges if the repairs and batteries etc lasted. Basically you pay top dollar for an overhaul and get less than 18 months out of it… Read Full Review

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★★★★☆

“The member of staff who served me was very polite and...”

Written on: 15/04/2014

The member of staff who served me was very polite and very knowledgeable it was a pleasure to be served by him. I would certainly recommend my family and friends to use your services… Read Full Review

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★★★★★

“Quality of service”

Written on: 15/04/2014 by 131Kenny (1 review written)

Two particular watch repairs, one an expensive designer watch and one a brand name. The designer watch was almost ruined by another watchmaker fitting a damaged batery, Watch Lab were able to restore to new, with courteous and helpful service. The brand name watch needed a new battery and I couldn't have it done locally, but nothing seems to be a problem with them. Delighted… Read Full Review

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★★★★★

“Excelent service”

Written on: 15/04/2014 by AbbeyWaugh277 (1 review written)

New battery for my old Omega. Excellent service, very professional and speedy Good value compared to jewellers and 1 hour service… Read Full Review

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★★★★★

“fantastic service”

Written on: 13/04/2014 by ccmurraykdy (1 review written)

I recently visited the Glasgow store and was greeted by an advisor. She gave excellent advice on my enquiries and was able to fix my watch clasp. She was very flexible and managed to fix my watch in 20 minutes which suited me perfectly. Upon returning she offered me discount on a cleaning service. Overall staff were friendly and welcoming and my watch clasp is now fantastic. Price was very reasonable as I had been quoted much higher elsewhere… Read Full Review

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