The Watch Lab Reviews

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★★★★★
4.6 / 5
93% of users recommend this
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The Watch Lab

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Latest Reviews

★★★★★

“Guess Watch Repair”

Written on: 01/09/2014 by pgCooley353 (1 review written)

We visited the Lakeside branch in August 2014 to have my Mother in Law's watch battery changed for her. The battery was replaced within the hour and reasonably priced. Sales representative Aiden was extremely helpful and knowledgeable, even when posed with difficult questions - which is a refreshing change! We would highly recommend The Watch Lab to all. … Read Full Review

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★★★★★

“Great, quick service”

Written on: 01/09/2014 by 110Holloway (1 review written)

Visited glasgow Buchanan galleries, great, polite and quick service. Staff very helpful explained options and gave great no pressure advice, came back one hour later to a fully functional shiny watch just like new. Definitely know where to go in future!!… Read Full Review

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★★★★★

“Tag heur”

Written on: 01/09/2014 by jwRoss23 (1 review written)

I found the service on my tag watch first class I had a battery changed and resealed within the hour… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 31/08/2014 by LizzyL5 (1 review written)

Have been too the watch lab a few times and each time receive brilliant service and the staff are really helpful and friendly. I have also used the cleaning service which I would recommend… Read Full Review

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★★★★★

“great sevice no need to go else where ”

Written on: 31/08/2014 by Birdbk165 (1 review written)

I went to the watch lab to get a new strap for a watch for a birthday present. the lady I spoke too checked with fossil there and then to see if the still had them in stock and ordered a new strap she was completely honest about the time it would take to repair the cost everything was upfront as always i felt everything was done in a professional way and as far as I'm concerned i wouldn't go anywhere else. it was a bit costly at £50.00 but worth it… Read Full Review

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★★★★☆

“Fab”

Written on: 31/08/2014 by Jadon458 (1 review written)

Well the staff extremely friendly and replaced two batteries and polished up my watches they looks brilliant when I returned I would recommend highly… Read Full Review

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★☆☆☆☆

“Dissatisfied customer, very dissatisfied rip off!”

Written on: 30/08/2014 by Helpdesk (1 review written)

I have a TAG watch that required service, case refurb and new pins- was told a price of £319 for the work and I had to pay £95 for a new winder which I was puzzled about. I requested some marks on watch case to be removed and was not given a clear answer whether these would be removed or not, basically just wait and see we will try our best!! The staff seemed very young and could not give straight answer to my questions. I agreed to have watch serviced etc and received a call approx 5 weeks… Read Full Review

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★★★★★

“Leeds ”

Written on: 30/08/2014 by He11unn (1 review written)

Very happy with the service provided. I always take my Tag here. The staff are really lovely and the service outstanding. I have recommended them to all my friends and colleagues… Read Full Review

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★★★★★

“Great !! ”

Written on: 30/08/2014 by Jpatterson77 (1 review written)

My TAG. I needed a new battery in my tag and I found the watch lab online, so I pop into the Manchester store and was greeted by an advisor, who take my watch, and went to a workbench, which at first I though was weird, but then once he came back exampled the work that was "needed". I use the word needed as he said after the battery & reseal said a valet was needed and pointed out the the dirt on my watch, and point out a number of other items my clasp which was always a little weak and explain… Read Full Review

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★★★★☆

“Great service”

Written on: 30/08/2014

I thought the staff were very efficient, I have been back twice now & had my Tag watch battery replaced, also paid extra for a clean. Total £74.95 Didn't like the fact that my Tag was given back in sandwich bag! I do feel though that it is very expensive and if I'm in London I would choose Selfridges. They are cheaper & do a complimentary clean. … Read Full Review

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★★★★☆

“Good efficient service”

Written on: 29/08/2014 by Popeyes (1 review written)

Went to jewellers in Brent Cross where I bought my watch to get new battery. The jewellers no longer deal in my particular make of watch. I was advised to use The Watch Lab. New battery was replaced and watch cleaned within one hour which was great. Usually watch sent away for weeks. I would recommend The Watch Lab… Read Full Review

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★☆☆☆☆

“Battery replacement”

Written on: 29/08/2014 by terryh5000 (2 reviews written)

Having sent two near identical watches to have the batteries replaced, one to Longines by way of Goldsmiths at Lakeside, and one to The watch Lab also at Lakeside, the Goldsmith one was returned having a new battery all seals had been replaced along with a new winding stem ( all old seals and stem were included) all placed in a fit for purpose case. This for a price of £65 I was Highly delighted. The one sent to The Watch Lab was returned in a plastic bag with no old seals as it was explained… Read Full Review

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★☆☆☆☆

“Avoid avoid Avoid”

Written on: 29/08/2014 by Watchcollector31 (1 review written)

Hopeless customer service and will never go back after using them to buy a watch that's broke and for shoddy watch repairs. And the owner Jerrmy is a waste of time and likes to put the phone down when he gets confronted… Read Full Review

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★★★★★

“Going at last!”

Written on: 29/08/2014 by Costello469 (1 review written)

What a relief to get my watch back in perfect working condition. I am very pleased with the service from the Watch Lab in Chester and would definitely recommend it to my friends. They phoned me when it was ready and sent it out to me by next day delivery. Thank you. I thought it was quite expensive but for a distinctive designer watch it was worth it… Read Full Review

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★★★★☆

“Garmin Swim watch ”

Written on: 29/08/2014 by KeylaMcDaniel (1 review written)

I took the Garmain Swim watch in for a replacement battery to Brent Cross branch. Quickly and professionally received, informed and was back out within 45 minutes with the work done. We should not expect anything less and this company is a good benchmark for service and quality work p.s the watch works but my swimming needs to improve… Read Full Review

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★★★★★

“The watch lab”

Written on: 28/08/2014 by Melizscott (1 review written)

The battery had gone on my husbands Longines watch, we have put it into the jewellers that it was bought from in the past , it could take up to 3 weeks before we got it back, looked on the internet and decided to give the watch lab a try. The service was a lot better than it said on the internet, we collected the watch after a couple of hours, the battery had been changed and the watch had been cleaned, it looked like new. Greer and the rest of the staff could not have been more helpful, I have… Read Full Review

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★★★★★

“Excellent service!”

Written on: 28/08/2014 by graceash (1 review written)

I have always used a Cartier jewellers to replace my watch battery and carry out occasional services, however I decided to try The Watch Lab after reading positive reviews. I have not been disappointed - major work was carried out and my watch was returned to me looking like new. Furthermore, when a problem arose after the expiry of the year's guarantee, there was a further repair carried out extremely quickly at no cost to myself. I should also make a special mention of Vilma at the… Read Full Review

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★☆☆☆☆

“I took my Tag watch to the Lakeside branch because I...”

Written on: 28/08/2014 by Philcorbin (1 review written)

I took my Tag watch to the Lakeside branch because I needed the bracelet repaired. I was advised that it needed new links plus a new battery. The salesman told me that the watch would need to go to Tag to be resealed to ensure the guarantee was valid. The cost was £309 which I had to pay in advance. I was told it would take between 6 to 8 weeks. Two weeks later I received a call a saying my watch was ready. When I collected it the bracelet had been put on the wrong way round, and it was… Read Full Review

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★★★★★

“great service”

Written on: 28/08/2014

I would definitely use The Watch Lab again after a first class service experience on my first visit. Didn't over promise or under deliver, in fact I think The Watch Lab over delivered with a excellent clean on my watch. Thank you very much… Read Full Review

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★★★★★

“Tag Monaco Battery repair”

Written on: 28/08/2014 by SudukoQueen (1 review written)

I recently had my Tag Monaco's battery replaced at The Watch Lab. I received a really great service. Polite, friendly, informative and efficient. I got my watch back in just over an hour which is fantastic compared to my Omega which took 6 weeks at a dealers. My battery replacement is guaranteed for a year so I feel safe in the knowledge that I can return if there is a problem. Why not use the Watch Lab in the time it takes to shop a little and have a coffee?… Read Full Review

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