The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
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Latest Reviews

★★★★☆

“Old Omega Service in Manchester”

Written on: 18/12/2014 by Old_Deuteronomy (1 review written)

Polite and knowledgeable, they did what they said they would do, in the time specified, using genuine Omega parts. The watch is about 50 years old and their time of 8 weeks and cost were both significantly less then Omega quoted… Read Full Review

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★★★★★

“Rolex service”

Written on: 18/12/2014 by Jamaril1988 (1 review written)

Got my Rolex serviced via the Glasgow branch and what a superb job. The staff were very pleasant and knowledgeable. Very pleased with the outcome. Thank you… Read Full Review

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★★★★★

“Accurist repair”

Written on: 18/12/2014

The Manchester branch carried out an extensive refurb of by father's vintage Accurist watch. Throughout the team there were well informed and excellent. The all seem to have a real interest in what they do and to behave as someone would if it was their own business. Damien was excellent as were all of his colleagues. Currently using them on an Omega repair too and looking forward to their continued good service… Read Full Review

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★★★★★

“OUTSTANDING”

Written on: 17/12/2014 by .R1A2Z (1 review written)

Having bought a DKNY ceramic watch for my daughter in the U.S.A she broke the strap ,having been to other jewellers who couldn't help we found your shop in the Arndale in Manchester,the staff were excelllant and said that the ceramic strap coulnt be repaired but came with a idea to try to fit a leather strap ,the watch fitting was not made to fit a leather strap ,but thanks to the staff they did it ,they said it was the first time doing this,i cant thank them enough ,they did what other… Read Full Review

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★★★★☆

“Friendly staff”

Written on: 17/12/2014

The staff at the watch lab are always very helpful, friendly and polite. I have used them three times now and have always had a very high standard of service. The watch returned quicker than l estimated so l was very pleased… Read Full Review

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★★★★★

“Rapid efficient service”

Written on: 16/12/2014 by Joefu (1 review written)

First time using this service and was really impressed with the customer sevice when. I took my daughters Gucci watch to shop in Buchanan Galleries in Glasgow. One man was very helpful and observant since he spotted that I was wearing the slimline Jaeger Lecoultre watch with the winding mechanism. Watch only needed a battery and was available to cpllect in 1 hour which was really impressive. I had been previously impressed with their integrity when I took the same watch in a month or so earlier… Read Full Review

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★★★★★

“Excellent Repair on my Tissot Watch”

Written on: 16/12/2014 by JenniferClifford300 (1 review written)

Excellent customer service in the Chester Store. I had broken the pins on the metallic watch strap and therefore required some professional tlc. I called in the Chester store having previously had replacement watch batteries supplied and fitted in the store. The welcome was first rate and the knowledge of the staff was undisputable. The watch was repaired and cleaned within the hour, as promised. I will definitely use them again… Read Full Review

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★★★★☆

“Replacement of battery and cleaning of Armani watch”

Written on: 16/12/2014

I was pleased with the friendly, efficient service that I received. My battery was replaced and the watch was thoroughly cleaned in about an hour. I would definitely go back… Read Full Review

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★★★★★

“links added to NIXON 51-30 Matt black and gold, Glasgow”

Written on: 15/12/2014 by Allan10188 (1 review written)

i bought myself the NIXON 51-30 watch in Matt black, and I required the extra links put in, after visiting various jewellers who all turned me away telling me they didn't want to touch it as it was too complex, I made a quick call to The Watch Lab, I spoke to a man who was very friendly and was very confident that he could do the work to the watch, I visited the next day and dropped my watch off, half an hour later my watch was finished, links put in, not a scratch to be seen, VERY… Read Full Review

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★★★★★

“Seiko - new bracelet pin and battery replacement...”

Written on: 15/12/2014 by melliferon (2 reviews written)

After several years of misuse a pin in the bracelet of my Seiko had broken. Local jewellers, key cutters etc. could not provide the correct size pin, and during the months I was hawking the watch around various shops the battery had run down. Aaron at the Watch Lab in Reading went through all the options for battery replacement and resealing, bracelet repair and cleaning. and 90 minutes later it was all done. For me, well worth the £40 especially for the convenience of having it completed… Read Full Review

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★★★★☆

“Great service and speedy time ”

Written on: 15/12/2014 by TrystanHawkins (1 review written)

Had my Georg Jensen watch battery replaced in the Chester branch. They were very efficient, friendly and repaired it in a really good timescale. I have used them before and been a customer over that last 6 years. Would def recommend them to anyone. Great thanks very much… Read Full Review

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★★★★★

“Service of 40 year old Tudor Watch”

Written on: 15/12/2014 by Wentworthtr3 (1 review written)

When I took my 40 year old Tudor Prince self-winding watch to Prestons in Wilmslow for a service, working but losing 40 sec/day, they took 12 weeks to tell me Rolex had returned it not serviced because it was too old. When I asked Robinson's in Manchester they said they could not service it in Manchester, but that I should try The Watch Lab. This I did and was impressed by the friendly, knowledgeable staff (Damien), and the assurance that they had a Rolex expert locally who would be able to do… Read Full Review

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★★★★★

“ Skagan watch,Chester branch collected on 12 Dec”

Written on: 15/12/2014 by anitav (1 review written)

I love my Skagan watch and so does the Watch Lab - the broken glass was replaced and the watch returned as discussed… Read Full Review

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★★★★★

“Battery for Omega Watch!”

Written on: 14/12/2014 by caravanhome (1 review written)

We have used The Watch Lab on several occasions now and every time we have done so,we have been pleased with the service, attitude of the staff and importantly, the costs involved.The fact that they have been able to complete the work at the shop without the need to send the watches away has also been invaluable.From experience, we know that other jewellers do follow the practice of sending items back to the manufacturers and as well as the extra cost incurred, there is also the inconvenience… Read Full Review

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★★★★★

“Omega Seamaster Service”

Written on: 11/12/2014 by jace453 (1 review written)

This was the first time my watch required a service and I used the Manchester Watch Lab. The first issue I had to overcome was handing over my watch to some unknown to me, however the staff made me feel at ease and the integrity and control of the watch was fully explained. However due to the make I was made aware that the watch required to be sent away, with a 8-10 week turnaround. When the service was complete, I was contacted by the team who informed that my watch was ready for… Read Full Review

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★★★★☆

“Repair Skagen watch”

Written on: 11/12/2014 by alwoo56 (1 review written)

Following my own ham-fisted attempt to replace the battery, which caused the hands to drop off in this very thin watch, the kiosk was able to do this within about a week (28/10 to 3/110). On collection attempt I was told that it needed an overhaul because it kept poor time - watch sent away and was not returned until 7/12. Happy now with repair - cost a bit steep. Nathan was very knowledgeable… Read Full Review

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★★★★★

“I had a battery replaced a few months ago and then...”

Written on: 11/12/2014 by Salisbury366 (1 review written)

I had a battery replaced a few months ago and then watch stopped. I took it back and the battery was checked and found to be fully charged. The technition did a procedure on it which has been totally effective.. He was very knowledgeable about watches and potential fault and also pointed out what would need to be done if this wasn't successful. I like the fact that this wasn't just a battery replacement service. I have a few watches which are Skandia or Danish Design and feel I can rely on a… Read Full Review

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★★★★★

“Probably The Best Watch Repairer in The World”

Written on: 10/12/2014

I have used Chester Watch Lab on numerous occasions going back many years. The first thing i would say is the honesty and integrity of the staff. I have dealt with one man for many repaires and his knowledge is to an exceptional standard. He is supported by two others and their passion and dedication is apparent from the moment you engage in conversation. on my last visit i was taking my Ducati Breil watch in for a battery and reseal. The work was carried out by a lady. On my return to the… Read Full Review

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★★★★☆

“Raymond Weil watch battery”

Written on: 10/12/2014 by Incy63 (1 review written)

The man from the Glasgow branch provided a swift and friendly service. My watch was ready within the hour and had also been beautifully cleaned and polished! Almost like receiving a new watch!… Read Full Review

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★★★★★

“Tag heuer battery change”

Written on: 10/12/2014 by Sutherland170 (1 review written)

Just had a new battery and my Tag Heuer ladies F1 cleaned, at the Manchester branch the turn around was prompt and the attention from the team was as come to expect now professional and knowledgeable. Watch once again returned looking pristine, this is the third time I have used Watch Lab and would have no hesitation using them again or recommding. … Read Full Review

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