The Watch Lab Reviews

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0.5 stars
Average rating for this product is: 0.5 out of 5

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Average Ratings for The Watch Lab

  • Quality of service0.5 stars
  • Layout of shop1.3 stars
  • Value for Money0.7 stars
  • Overall rating0.5 stars

6 Reviews For The Watch Lab

  • Guest 16th Nov 2009

    Reviewer rating: 1 stars


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    I am absolutely disgusted with The WATCH Lab service in Leeds! I took my Nixon watch there for a simple battery change. They proceeded to brake my watch strap and damage the digital pixels on the face of my watch due to there incompetence of not knowing how to remove everything properly! My watch was then sent away for two and a half months!! When I asked for a refund I was asked "why I thought I should be entitled to a refund"! Absolutely unbelievable!! Other companies go under for poor customer service which is what I hope happens to this company!

    I now have my watch back and although have been given a refund after many times asking to be told no, my stainless steel watch face is now damaged!! I would thoroughly thoroughly NOT recommend anybody to use this company! I do hope they go bankrupt! (To top it off I have just been called and asked to pop back as I was accidentally given the wrong receipt and they need it for their records well I may pop back in two and a half months if I can find it that is)

    Adam, Leeds

  • Guest 26th Oct 2009

    Reviewer rating: 1 stars


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    I had taken my watch to the watch lab in Liverpool and left unhappy there staff were not professional and were more interested in playing games on a laptop.I want to leave my watch with well trained people and be reassured the work will be done correctly.

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


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    Left my watch at the watch lab for bracelet adjusting, they had to send it away and lost it. They then lied about it being still with the manufacturer when it was lost, did not respond to web enquiries, failed to text the HO phone number and just ignored me. Looks like the small claims court is the only option!

  • Guest 9th Jun 2008

    Reviewer rating: 0 stars


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    The Watch Lab is the worst repair company you can go to. They charge more for a battery or other repairs than the manufacturers do.

    I took a watch in for repair and was quoted a price, I then went to one of there other branches and was quoted a complete different price. The sales person didn't know what he was talking about and the customer service was terrible.

    I have been to other repair companies and never had any problems. Beware! Over priced, unhelpful and unprofessional ...

  • Mr Lennon 16th Mar 2008

    Reviewer rating: 0 stars


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    Try somewhere else first....

  • colinp Rank: Lance Corporal 14th Jun 2006

    Reviewer rating: 0 stars


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    The level of service received from the assistant manager of one of The Watch Lab shops right through to a co-owner of the company, was nothing less than a disgrace.

    The after sales service was terrible.