The Watch Lab Reviews - www.thewatchlab.co.uk

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★★★★★
4.6 / 5
2181
93% of users recommend this
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  • Quality of service

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  • Value For Money

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Latest Reviews

★★★★★

“Watch Lab in Reading”

Written on: 05/02/2016 by psJensen128 (1 review written)

Following an online email request to inspect my watch which had stopped after 14 months from a battery replacement carried out at Watch Lab in Reading, I was promptly contacted and offered to return it for inspection. I did this and a new battery was fitted whilst there and although outside their 12 month garauntee was replaced free of charge. Excellent service, very friendly and most helpful. Cannot fault and will use agian. I liked the fact they contacted me after my email almost immediately… Read Full Review

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★★★★★

“Great service in Manchester”

Written on: 02/02/2016 by Demarionh385 (1 review written)

I took my old Longines watch to the store for advice on cleaning and battery replacement. The guys were really friendly and very knowledgeable and were able to answer all my questions. I had the battery changed and the watched cleaned as a result - great customer service… Read Full Review

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★★★★★

“Ace service at Silverburn ”

Written on: 28/01/2016 by ErnestoHoffman472 (1 review written)

The prompt service I experienced at Silverburn from Greer was excellent. I got a battery fitted in an Armani watch and I was pleased with the guarantee that I got… Read Full Review

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★★★★☆

“Good service received”

Written on: 28/01/2016 by Jarvis492 (1 review written)

Good service received by the watch lab, the resulting outcome made the watch look like new. We had to wait for a couple of hours to get the watch back as they were very busy after Christmas but as long as you factor this into your day this should not be a problem. Overall very happy… Read Full Review

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★★★★★

“Knowledgeable, friendly and helpful. Great service”

Written on: 26/01/2016 by Scoobysue72 (1 review written)

My boyfriend was thrilled with the professional repair of his beloved watch! I was treated very professionally by the staff, they were knowledgeable about all aspects of watch care and repair and chatted to myself and my daughter about the male and model. Considering it was just after Christmas, the repair was quicker than I expected and I was very pleased. Charge was very reasonable and I wouldn't hesitate to return, or indeed recommend to other people. Thank you so much to everyone in the… Read Full Review

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★★★★☆

“They are experienced ”

Written on: 24/01/2016 by Ava.Storey76 (3 reviews written)

Great repair my watch.They are professional and experienced for this job… Read Full Review

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★★☆☆☆

“Poor value!!”

Written on: 21/01/2016

Took 2 watches into shop. Ladies TAG watch not worn for 2 years. Definitely needed new battery. Cost £79.95 with 12 month guarantee was quoted. Was told by staff that battery may also have "leaked" and if so, watch would need a re-build costing £450. So far only thing tested was that battery was flat but lot of emphasis on possible re-build. Said I would think about it. The second Longine watch had its battery replaced for £79.95 and £20 for cleaning. Took the TAG watch to In -Time at… Read Full Review

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★☆☆☆☆

“Very poor service ”

Written on: 19/01/2016

Sentimental watch brought for battery replacement as a surprise gift. Watch returned with damage to back of watch, later denied by staff in a rude and dismissive manner. It was clear that the damage had not been there before. Staff said the it could be looked at for further exorbitant fee which I thought was disgraceful customer service and could not trust this company any further. In the end, the battery only lasted 3 months. Extremely poor workmanship and overall rude customer service. I… Read Full Review

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★★★★★

“Brilliant, friendly service”

Written on: 11/01/2016 by Delilahv10 (1 review written)

Saturday before Christmas & my partners watch needed a new battery & it needed to be water resistant. Was recommended by a known high street retailer as they would have to send it away & that would be until end of Jan. Staff were friendly, knowledgeable & efficient. Battery was replaced & watch cleaned all within an hour. Certainly a good result on the busiest shopping day of the year. I would most certainly recommend friends or family… Read Full Review

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★★★★★

“Amazing service”

Written on: 11/01/2016 by Mcc123bacardi (1 review written)

I have utilised the watch lab for some 10 years now for all of my watches whether they be new or being a service they are efficient polite friendly and do not overcharge!!! Their work is guaranteed and they have never failed to carry out whatever repair ive needed!!!… Read Full Review

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★★★★★

“Fantastic service from both guys at this mobile...”

Written on: 10/01/2016 by Drewic158 (1 review written)

Fantastic service from both guys at this mobile branch would highly recommend to anyone… Read Full Review

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★★★★★

“Fast, friendly and efficient”

Written on: 10/01/2016 by AlysonWiley (1 review written)

I visited the store on a quick visit to town, I went in to have a battery replaced on my Michael Kors watch. The original jeweller told me i would have to wait 3 weeks as it would be sent off during Xmas period and i didnt want to wait that long. The Watch Lab were able to replace this within 45 mins in house which was great. The staff member was very friendly and let me know what other services they offered which was useful to know. I have visited this branch before and would recommend… Read Full Review

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★★★★★

“My totally resurrected watch!”

Written on: 09/01/2016

I thought my 10 year old watch had completely given up the ghost but after taking it to The Watch Lab in Silverburn, Glasgow it has been completely overhauled and returned to me in perfect working order. There were two members of staff, both extremely knowledgeable and helpful, who advised me that my watch was worth repairing. I'm sorry I can't remember their names but I would like to thank them for their help. I particularly liked the accessibility of the shop and the very friendly attitude of… Read Full Review

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★★★★★

“Good a quick service ”

Written on: 09/01/2016 by Allenkl404 (1 review written)

Perfect service and quality for reasonable price… Read Full Review

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★★★★★

“Watch battery replacement”

Written on: 09/01/2016 by yiKincaid445 (1 review written)

The store in Silverburn Glasgow I was served by the service was quick and efficient… Read Full Review

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★★★☆☆

“Just wanted a battery”

Written on: 07/01/2016 by Coxpy285 (1 review written)

Do not the expensive sealing after changing a battery. It always goes after the first year anyway so best to pay half the price elsewhere… Read Full Review

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★★★★★

“Excellent repair to my sons watch”

Written on: 07/01/2016 by JohnSweeney62 (1 review written)

A totally professional service from the Glasgow Silverburn branch. My son's Accurist watch required an additional link and a new pin. All staff were exceptionally courteous and knowledgeable, and kept me informed when spare part would be in stock. The link arrived ahead of schedule and again I was informed of this by telephone. When I returned to the Glasgow branch to get the watch repaired I found all the staff to be very helpful and the repair very reasonably priced. I have told family and… Read Full Review

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★★★★★

“Great fast service, my repair was ready in under 1h”

Written on: 07/01/2016 by P11nhd (1 review written)

Great fast service, my repair was ready in under 1h… Read Full Review

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★★★★★

“Incredible Customer Service”

Written on: 07/01/2016 by Andersonlv287 (1 review written)

It's very rare these days to encounter the kind of positive service that just makes you want to tell everyone about it, but that is how I felt after using the Watch Lab in Manchester's Arndale Shopping Centre. The staff are clearly well trained in their trade, and I trust them completely with a watch that is very valuable to me personally, but it was the excellent customer service that was most impressive. They were attentive, polite, informative, and knowledgable. The standard of their work… Read Full Review

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★★★☆☆

“Good but expensive”

Written on: 07/01/2016 by ueedee (1 review written)

Staff were friendly and helpful, and the watch battery was fitted within an hour. However, the price (£24) seemed too expensive for a new battery and I would have saved money going to a smaller independent shop… Read Full Review

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