Reiss Reviews
Latest Reviews
★☆☆☆☆
“No Refund Policy and Poor Quality: Can Reiss Be Solvent?”
Written on: 08/05/2013 by Augustine597 (1 review written)
I returned a dress within eight days of purchase because is was so badly creased when I removed it from the wrapping that I anticipated more creasing if it was worn. It was, therefore, unworn, in perfect condition, still tagged with tacks still remaining in the back vent and accompanied by a receipt. I was told that I could not have a refund, but must choose something else from the store. This proved impossible: the clothes were almost all made of viscose/polyester, horrible to behold and... (read more)
★☆☆☆☆
“Poor Quality and no Refunds”
Written on: 13/03/2013
I received as a gift a top from Reiss Brighton which was of bad quality and the fit was awful. I contacted them to return back item by postage and get a refund and they kept arguing that it was not possible. The item had tags, pefect condition and was within the 14 day return policy period. Do not purchase from Reiss terrible after sales services and poor quality clothing !! (read more)
★☆☆☆☆
“Terrible after sales”
Written on: 20/02/2013
Will never buy from this shop again! After sales shocking, returns policy pathetic! Over priced. Had my purse stolen which had a gift card to the value of £130, explained the situation to Reiss who offered to put the card on hold but could not stop it and re issue a new one. They can put it on hold but they can not put it on stop, which to me beggars belief! Talking to the so called manager, [name removed] at head office was like talking to an automated machine, totally unhelpful,... (read more)
★☆☆☆☆
“Worst than Primark quality.”
Written on: 10/02/2013 by pinkiepoo (1 review written)
Awful, awful quality and very cheap nasty fabric. I have had two items of clothing from Reiss; firstly a top that bobbled even before being washed and a pair of trousers that pulled apart as the material was so thin. Tried to take them back within 14 days, with full receipt but head office said there was no manufacturing fault. Seriously low class service, uneducated staff with no concept of the legalities of the country. Seriously if you want to spend £300 on one item of clothing then... (read more)
★★★★★
“GREAT”
Written on: 08/01/2013
I BOUGHT A GREAT SHIRT, VERY PLEASED WITH IT. VERY NICE QUALITY AND FIT. ORDERED ONLINE AND ARRIVED ON TIME FOR FREE. WAS EXPENSIVE THOUGH (read more)
★☆☆☆☆
“Beware of buying anything with a slight fault at Reiss”
Written on: 08/01/2013 by ebrus2005 (1 review written)
I had two instances where Reiss refused a refund: one where I bought a jumper tried it on brought it back to the shop the next day with tags on unworn they said the jumpuer had a pull in it they would not sell it faulty! My fault for not checking what I was buying carefully!! Beware of buying anything with a slight fault at Reiss. Next item was a skirt which I realised developed a whole in it after two wears. They said it was not a manufacturing fault. If you must buy Reiss, then buy in... (read more)
★☆☆☆☆
“Don't buy at Reiss!!”
Written on: 27/11/2012 by C23sas
I recently paid £285 for a winter overcoat from Reiss in Richmond. only a few days later I decided that I would prefer something slightly shorter as I realised the new coat would be too long for driving. However, when I returned to Reiss they had no shorter coats in stock and would not allow a refund. The only thing they offered was a credit note valid for up to 2 years. It would have been nice if Reiss had a big sign at the checkout explaining their returned goods policy. I didn't... (read more)
★☆☆☆☆
“DON'T BUY AT THESE STORES THEY DON'T GIVE REFUNDS!!!”
Written on: 18/10/2012
My experience of this store has been a very negative experience. Reiss is not a shop that I normally frequent but I had been looking for a cream sweater for some time and stumbled across a lovely one at my local store. This event took place in the autumn of 2011. I first wore it for a few hours to meet a friend for lunch and when I returned home I changed my clothes, as I often do, for something more comfortable. It was then I noticed that the sweater had bobbled beyond belief! I returned... (read more)
★☆☆☆☆
“poor quality clothes with expensive price tag”
Written on: 23/08/2012
I bought a pair of suit at the beginning of July, through REISS online. The suit costs over £200, despite it was on sale. After only wearing for one day, the suit looked shabby and crumpled. I complained to Reiss customer service: the fabric is not fit for the purpose of making a suit (cheap fabric), the suit doesn't hold its shape at all. I got a reply from one Reiss customer service officer within two days, saying ‘ there is no manufacture fault of the suit, you can not return the suit... (read more)
★☆☆☆☆
“Employees with Sense of Entitlement”
Written on: 11/08/2012
I tried to order items online and my order was cancelled twice. I called them and the man on the other end of the phone informed me there was nothing they could do to help me. I felt like he was doing me a favor talking to me on the other end of the phone. There are plenty of other designers out there and I won't be wasting my time with this one. (read more)
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Showing 1 - 10 of 71 Reviews
★☆☆☆☆
“I brought a gorgeous dress from Reiss and wore it for...”
Written on: 28/07/2012 by vics123 (1 review written)
I brought a gorgeous dress from Reiss and wore it for the 1st time at the weekend for a wedding, the morning after the wedding i noticed the top part of my dress was badly plucked on both front and back. I took it into the store I brought it from (Reiss Oxford street) and showed the manager, she told me i must have leant against a brick wall to have caused this plucking, i assured her I had not leaned against any brick wall and the only thing i would have leaned against all day was the... (read more)
★☆☆☆☆
“item missing in parcel - no money back”
Written on: 06/07/2012
When Reiss first started selling online, I ordered two pairs of jeans for my husband (different sizes) to chose the fitting pair. When the box arrived, there was only one pair inside and the box looked intact, before it got opened; clearly no one tampered with it. The box was very small too. It would not take two pairs of jeans. When we complained to Reiss, they would not accept the responsibility for the missing item and would not issue a refund. In the end, we took the matter with the credit... (read more)
★★★★★
“MADE TO FEEL LIKE A VIP”
Written on: 27/04/2012
Recently called the Covent garden store looking for a dress in 4 different sizes for my brides mades, I thought I would have to do all the work which was not the case as the lady who answered the phone ( who i later discovered to be the manager) took my details and called me back within half an hour as promised and confirmed that she would have everything ready for my brides mades to try that same saturday ( 2 days time) this saved me from calling other stores and collecting from more than... (read more)
★★★★★
“An upmarket Shopping Experience”
Written on: 31/03/2012 by FrancesPardell (1 review written)
I already have two Reiss dresses that I am really happy with. They are well made, tailored and fit properly. I get loads of compliments whenever I wear either and I've bought both of these in a John Lewis concession. However, yesterday I had a business meeting with a company in Market Place, near Oxford Circus in London and as I was early I popped into the huge Reiss retail shop that is beneath the building. I was astonished at how helpful the staff were. I am so used to staff who are... (read more)
★☆☆☆☆
“Customer service from hell”
Written on: 01/12/2011
I went to my local Reiss store in Market Place Wednesday 30th December 2011. I dont often shop at Reiss but recently i have been buying this for myself more often. I have to say the willingness of the Menswear staff to help and assist was zero. It seems the only thing they cared of was the end of the shift and clowning around the shop floor without a care in the world for the 4 - 5 gentlemen looking for some good old fashioned customer service in that joke of a store. Once i started... (read more)
★☆☆☆☆
“Fleur t-shirts”
Written on: 14/10/2011
I bought a Fleur t-shirt in grey which was a really lovely shape and fit. When I washed it, it left a mark. I bought another one in blue and the same thing happened. I returned them but Reiss said they would be unable to do anything as there was no manufacturing fault with the items. I just wanted to make people aware as I only wore the blue one once! (read more)
★☆☆☆☆
“jumper unravelled - Reiss couldn't care”
Written on: 07/09/2011 by dansky
jumper unravelled - Reiss couldn't care, poor quality but expensive clothes (read more)
★☆☆☆☆
“NO RETURNS AT REISS!!”
Written on: 14/08/2011 by Frostie757
Purchased Dress at Reiss' dimly lit store in Brent Cross, and I wanted to get something to go with it so I tried my dress on in another more reputable store in Brent Cross. Whilst doing so the assistant pointed out that it didn't fit properly at the back. I returned to Reiss, approx. 1 hour later and they refused to give me a refund and insisted that I had been told by their inexperienced assistant when I bought the dress that this was their policy. (read more)
★☆☆☆☆
“Worst customer service ever experienced. Poor quality,...”
Written on: 01/08/2011
I have bought 3 Reiss dresses. I generally wear a size 12 in clothing bought from other shops. The first dress was purchased second hand via eBay, condition as new and I must say it did seem like new as it was in perfect condition. However, the zip fell off as I was trying it on. Just fell off. I bought a size 12 and it was enormous, like a tent on me. Unable to re-sell due to broken zip so I wasted my money. The second dress cost £175. It had a squint neckline and the stitching came... (read more)
★☆☆☆☆
“Reiss online don't bother”
Written on: 10/06/2011 by Anne3g (1 review written)
I wish I'd seen these reviews before I purchased a jacket for 179 pounds online and also read the 'small print' rather than assuming that Reiss would have the same level of returns service as all other high street shops. The jacket doesn't fit and I think the quality does not match the price so it is going back. I can't get a refund at a Reiss shop, only a credit note- why on earth is this? I am now looking at having to pay nearly 10 pounds to send it recorded delivery with addded cost... (read more)
Daisyr's Response to Anne3g's Review
Written on: 03/10/2011
Glad I read your review - I didn't realise they didn't offer free returns - won't bother ordering from them now
Thanks!
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Showing 11 - 20 of 71 Reviews
★☆☆☆☆
“Much as I like Reiss clothes - their returns policy...”
Written on: 10/01/2011
Much as I like Reiss clothes - their returns policy has to be the absolute worst out there. Ordered several items, some which were not quite right for me on size and have to pay for the return - cost me £16 !!! I will never buy from them again - I shop mostly on line as live in a very rural area and there are no other retailers who charge for returns - I will not be buying from Reiss on line again - VERY POOR (read more)
★☆☆☆☆
“I recently brought a top online from Reiss, i returned...”
Written on: 07/01/2011 by Nelson11 (1 review written)
I recently brought a top online from Reiss, i returned it as it did not fit to the required address. This was a PO Box so i couldn't send it Special or Recorded. They are now claiming it never arrived and refuse to do the refund. I sent 4 other boxes that day to other places and all arrived (Christmas presents).
Does anyone know legally how i stand with this as its impossible to track the parcel (due to their instruction it goes to a PO Box)? I wonder if this has happened to other...
(read more)
★☆☆☆☆
“I bought a dress in the sale and as there was a very...”
Written on: 04/01/2011
I bought a dress in the sale and as there was a very long queue for the changing rooms, asked the assistant if I could get a refund if it didn't fit. She said yes.
I then went to the till and bought the item. I double-checked that I could get a refund. They said 'yes as long as it is in 14 days'.
When I went to return the dress four days later as it was too big, I was told I could only get a credit note. This is appalling that two assistants told me I could get a refund, which apparently...
(read more)
Vickydavies29's Comment
Written on: 17/11/2012
shops are not obliged to offer refunds at all unless faulty. most just do due to goodwill. although they should not have told you that they accepted refunds
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★☆☆☆☆
“If I could leave ZERO stars, I would. I beg you not to...”
Written on: 04/01/2011
If I could leave ZERO stars, I would. I beg you not to do business here. I have never in my entire life had such a horrible experience with a company. I was starting to shop for Christmas and found a sale item I liked. I was not in love with it so I asked the MANAGER about the return policy. She stated I had 14 days. After taking it home I realized it was not worth the money and I wanted to return it. When I went back and asked the sales person she pointed out their policy, which states they... (read more)
★☆☆☆☆
“I had one of the worst customer service I have ever...”
Written on: 31/12/2010
I had one of the worst customer service I have ever experanced in shop and online.
In shop the lady was stobby and insulting when I paid in cash, made me feel I should not shop there. I complained the manager did not care.
Secondly i ordered another coat onlnie at Reiss. It never showed up after 5 days they sent mean email saying they had lost my orderer and a full refund had been given.This was not the point I wanted this coat it was a Christmas present and I had waited 4 months for it to...
(read more)
★☆☆☆☆
“Bought a jumper in Reiss cardiff, very nice .. but...”
Written on: 09/11/2010 by jayboyuk (1 review written)
Bought a jumper in Reiss cardiff, very nice .. but after 2 wears started to fall apart, I should state i like reiss and have shopped there every season for over 10 years. This time i unusually paid cash, this is imprtant because i have lost the receipt. Went into The Bull ring store with faulty jumper and was very abruptly told there was nothing to be done - it didnt matter that it was faulty because with no recepit it was tough as they could not tell what price i paid. - even though the... (read more)
★☆☆☆☆
“When I got home from work I found an e-mail offering...”
Written on: 19/10/2010 by Internet shopaholic (1 review written)
When I got home from work I found an e-mail offering 10% off online shopping if I bought it THAT DAY - really useful, as I had been at work and the e-mail came through after I left that day! Then I ordered some boots full price and they were too big - I'm always a 4, but am now for some reason a 3! Went online for return instructions and had to pay £9.50 to send them back - they don't do exchanges, so now have to buy another pair as a new transaction and pay p&p yet again, not to mention... (read more)
★☆☆☆☆
“This is an additional post to my one on 5th February...”
Written on: 25/08/2010
This is an additional post to my one on 5th February 2010 regarding my coat. I thought I would post an update. I successfully won my case against Reiss, the high street clothing retailer, in the Wandsworth County Court yesterday. I obtaining a tailor's report on the quality and workmanship of the jacket and used this and the jacket as my evidence. Reiss couldn't even be bothered to turn up and defend the claim, so the judge heard my evidence only.
If anyone else has experienced Reiss's poor...
(read more)
★☆☆☆☆
“Bought a wool coat that fell apart in a few months. ...”
Written on: 25/05/2010
Bought a wool coat that fell apart in a few months. The buttons fell off and the zipper broke. Customer service said tough luck. Really poor quality products and especially poor policies on returns. You can't return anything bought from a store, only online Definitely not worth the price. (read more)
★☆☆☆☆
“I went to the Vigo Street location at Reiss in London...”
Written on: 18/05/2010
I went to the Vigo Street location at Reiss in London and to make a long story short, they wouldn't let me return a stained shirt that they said would come out when I washed it - this is just dishonest and ethically wrong. If you're not an expert, don't give out incorrect information to your customers and have your policies on these mysterious buyer beware deals clearly stated verbally and in writing. (read more)
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Showing 21 - 30 of 71 Reviews
★☆☆☆☆
“Bought a Reiss dress online. Looked lovely but...”
Written on: 28/04/2010
Bought a Reiss dress online. Looked lovely but specified no length. Rang customer services who had no idea of the length and gave me number of flagship store. They assured me dress was just above the knee. Dress arrived and was a mini. Contacted Reiss customer services who reacted very blassee and were not even willing to refund my post and packaging cost. Do not buy from Reiss online unless all details are specified and do not rely on the information provided by their customer service... (read more)
★★★☆☆
“I will just copy the email that I sent to Reiss. Just...”
Written on: 19/04/2010
I will just copy the email that I sent to Reiss. Just to note I live in Cork, Ireland and my nearest Reiss store is in Dublin (over 250km away) : "Hello, I was in the Reiss store in Dublin last Monday 12th April. I tried on the sassy dress in nude size 12 - i didnt buy it on the day as I wanted a second opinion and was aware that the store in dublin did not do refunds. So I checked online and showed the dress to my mum and my sister and saw that the online store did offer a seven day... (read more)
Rahel89's Comment
Written on: 13/11/2010
Did you ever manage to get a refund??
<br/>Rachel
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★☆☆☆☆
“No end of problems with Reiss. The zipper stuck on my...”
Written on: 05/02/2010
No end of problems with Reiss. The zipper stuck on my coat and ended up tearing the jacket. I complained and sent the jacket back to their customer services dept. Basically they don't want to know and nearly three months later I am still sending them emails demanding a replacement or repair. Trading standards have now been involved and now I have decided to take them to court. So today I have issued county court proceedings against Reiss in the hope I can get a satisfactory conclusion... (read more)
Guest's Comment
Written on: 04/04/2012
Hi, it helps me a lot reading this! I bought a £400 suit from them last August. After 4 months, the material became all puckered on the jacket. I took it back to the store and they replaced it for a new one, it has now done it again. When I took it to the store, they sent it off to customer service who have sent me a short email saying they have tested it and there is no manufacturing fault therefore they will not be refunding me!! I am livid! Despite several emails back and forth they are not budging so I expect my next step will be to take them to court! Any advice will be welcomed!
Thanks,
Laura
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★★☆☆☆
“I think Reiss's design are really great and I don't...”
Written on: 29/01/2010
I think Reiss's design are really great and I don't think the items are overpriced overall. They do particularly fashionable dresses, which you wouldn't find anywhere else at a similar quality and lower pricing really.
What is really frustrating, though, is the quality of their online customer service. I received an email with a 10% off offer recently (in exchange for updating my profile), but after I submitted the information they required, nothing happened. I had to call them and email...
(read more)
★★★★☆
“Having read most of the revues slating Reiss, I have...”
Written on: 05/01/2010
Having read most of the revues slating Reiss, I have to agree with most on he return policy. However, one thing i've not noticed being mentioned on here is that if you buy from Reiss's online shop the same return/refund policy does not apply! Taken from Reiss's site....
Returns Policy
If you are not completely satisfied with your purchase, simply return the goods to us within 14 days of receipt and we will issue you a full refund (excluding original delivery charges) upon receipt, subject...
(read more)
★★☆☆☆
“I do ad always have, loved the design of the clothes...”
Written on: 29/12/2009
I do ad always have, loved the design of the clothes from Reiss, however, I believe everyone will agree that the quality and longevity of the life of the clothes is somewhat on the short side. On the up side, the staff are very helpful and the layout of the stores very user and marketing friendly. However, once you have found your perfect piece of clothing.. buyer beware, proceed with caution. There returns policy is appalling. No refunds, returns within two weeks and no credit note if you... (read more)
★☆☆☆☆
“ ”
Written on: 23/12/2009
Althought Reiss does have some nice clothes you should be aware of the implications of returning anything. They will NOT give you a cash refund even if the goods are damaged, which is infact illegal under the sale of goods act.
I bought a feather gillet in the store and tried it on at home. Within 3 minutes of wearing it, my floor was covered in black feathers. When I tried to return it, they said any damaged goods are sent to their customer service team for investigation. Unsurprisingly,...
(read more)
★☆☆☆☆
“Wanting to invest in a good winter coat, I bought one...”
Written on: 07/12/2009
Wanting to invest in a good winter coat, I bought one from Reiss for £295. I decided to return it after 2 days as it felt snug and looked too long on me. I took it to the branch at the bottom end of Longacre road (close to Leicester Sq, London) only to be told very rudely by the shop assistant Lorraine that I couldn't return or get a credit note for the item as I had worn it. She did not inpsect the item or look at my receipt. Reiss stipulate that in order to return the item and get a credit... (read more)
★☆☆☆☆
“Never bothered to inform me that my order was...”
Written on: 04/12/2009
Never bothered to inform me that my order was cancelled. Recieved an email stating my order was processed,but when I emailed them to question about my order they said that it couldn't be processed. The website froze almost everytime I tried to place my order forcing me to use a new email everytime to the point I had to create two new emails. In my email I said that I still wished to recieve the coat, which was on sale, their response was that they refunded my money and that I could purchase... (read more)
★☆☆☆☆
“Overpriced, low quality goods. ”
Written on: 27/11/2009
Overpriced, low quality goods.
Bought 2 mens shirts for £60 each and after a couple of washes, the material in the collar appears to have "bubbled" in both.
Don't waste your money buying from here
(read more)
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Showing 31 - 40 of 71 Reviews
★★★★★
“Brilliant service, except they failed to mention the...”
Written on: 21/10/2009
Brilliant service, except they failed to mention the no-refund policy!! (read more)
★☆☆☆☆
“I went to Reiss and saw a dress I liked but spoke to...”
Written on: 20/10/2009
I went to Reiss and saw a dress I liked but spoke to the Salesperson about my concerns regarding the length. Also, I was not with my husband and mentioned I may need to return the dress. However, the sales advisor did not point out the policy that they would not give a refund. Apparently, they have a small sign on the desk, which again, they failed to point out. I have made a complaint regarding this and it has fallen on deaf ears. I will never purchase from reiss again nor would I... (read more)
★☆☆☆☆
“The most awful consumer experience ever. Top was...”
Written on: 17/10/2009
The most awful consumer experience ever. Top was horrendous quality and they argued with me regards its return. Minimum number of stars given as the shop does not deserve any. (read more)
★★★★☆
“I was astonished to find all the negative reviews...”
Written on: 30/09/2009
I was astonished to find all the negative reviews here. Reiss is by far my favourite shop on the high street. Things are pricey, but everyone has also commented positively on everything I have bought (about 3 dresses, 4 belts, one coat and a suit over the last year (the suit was bought today!). And I think the quality of everything has been great - especially the belts and coats. Everything is dry clean only, but I have had no discolouration, no shedding, no peeling of patent belts, no... (read more)
★☆☆☆☆
“while I was trying on a suit in Reiss, which was...”
Written on: 24/09/2009
while I was trying on a suit in Reiss, which was slightly to big,the saleslady who was very nice came over and explained that they would take the jacket in and shorten the trs as they are left unfinished so they can take them up, so I decided to buy the suit. When I went to pay, on top of the price (which was not cheap) I was charged an extra £45, when I asked why? I was told it was for taking up the trs, taking in the jkt and altering the waist and seat area. I was very shocked as at no... (read more)
Guest's Comment
Written on: 08/02/2012
I'm not being funny but surely you would check? I don't know anywhere which does such extensive alterations for free.
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★☆☆☆☆
“I bought an expensive nice jacket from Reiss. Two...”
Written on: 28/08/2009 by George Fox (1 review written)
I bought an expensive nice jacket from Reiss. Two weeks later the sleeve got a funny stain. Two months later same happened to the back, the neck and the other sleeve. I went to the dry cleaner and he said the garment was discoloring, probably due to the acid in the rain. He suggested returning this jacket to the store. I did. The staff asked one another whether there had been similar problems and said no. They suggested sending the jacket to customer service and they would get in touch with... (read more)
George Fox's Response to George Fox's Review
Written on: 02/09/2009
Recent news. Customer service called me saying the manufacturer says their jackets are not defective, therefore they can't offer a refund or a voucher. I replied that this is unacceptable and I require either a refund or a new jacket. The caller will explain this to the manager and get back to me. Let's see.
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★★☆☆☆
“Although the design is original and elegant, I will...”
Written on: 21/08/2009 by Asuka123 (1 review written)
Although the design is original and elegant, I will probably not buy anything from this brand again. I bought this beautiful dress (Perine military inspired dress) for a fairly expensive price (179'), and it turns out to be of rather poor quality. The inside of the pockets is a cheap viscose. On the first day, a thread broke on the side of the dress (and it is definitely not tight). This is not something you would expect from a good purchased at this price, and I'm pretty worried about its... (read more)
★★★★☆
“Reiss ”
Written on: 19/08/2009 by kirsty88 (88 reviews written)
Reiss
I have only recently started going to Reiss. It's gotten very trendy over the last few years but it has actually been in business since the 1970s. The Richmond Reiss has a big selection of mens and womens clothing. They also have nice dressing rooms which is a bonus. Their clothes are great quality but not the cheapest on the market. The style is very much city slicker, Think of it like an upmarket Zara. They have also just brought a new range of jeans called 1971 which are a much...
(read more)
★★☆☆☆
“in june i bought a cream dress from reiss which i wore...”
Written on: 15/07/2009
in june i bought a cream dress from reiss which i wore for a wedding and loved it. i have since taken it to a very reputable dry cleaners who i have used for many years and have taken alot of expensive clothes to and the dress has gone a very even pale shade of pink. they dry cleaners have spoken to reioss who say no one else has had a problem, but the dry cleaners beleive the wash label is incorrect as the colour of the dress is perfect and there is definately no run of colour. if anyone... (read more)
☆☆☆☆☆
“I have bought a number of Reiss items over the last...”
Written on: 08/07/2009
I have bought a number of Reiss items over the last decade, but never again. The last time I bought a dress which was mislabelled and a pair of trousers which disintegrated after the first handwash and a handbag which discoloured after a week. Apparently it's due to extensive UV exposure.... here in London. What a joke! it's not even funny... I was refused refund on each occassion by very rude staff. I will never buy a single thing from Reiss ever again no matter how elegant it looks. All... (read more)
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Showing 41 - 50 of 71 Reviews
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Augustine597's Comment
Written on: 08/05/2013
The above review is accurate in every detail. I returned a dress within eight days of purchase because is was so badly creased when I removed it from the wrapping that I anticiapted more creasing if it was worn. It was, therefore, unworn, in perfect condition, still tagged with tacks still remaining in the back vent and accompanied by a receipt. I was told that I could not have a refund, but must choose something else from the store. This proved impossible: the clothes were almost all made of viscose/polyester, horrible to behold and badly fitting. I raised the matter with Reiss customer services and they simply reiterated the Returns Policy: - there are no refunds, and there is, apparently a notice advising customers of this fact by every till and on the second sheet of every receipt. Every other reputable High Street store allows exchanges under the conditions listed above. Is Reiss solvent? It may be important to consider if it is possible to continue purchasing from a company with such poor customer service and quality.