Written on: 13/02/2013 by Delia567 (1 review written)
Mt daughter tried to return something in the Harrow branch and one of the staff was rude and abrupt and upset my daughter so I called and tried to sort things out (i was slightly late returning something due to being given inaccurate information when buying). The staff member was then rude to me and gave me head Office number . After several tries to get through the staff at head office phoned the store and the store said I had been rude to them, (I was NOT!)The head office chose to believe the… Read Full Review
Written on: 21/02/2011
I went to west one the other day with my friend and I would have to say I wasn't impressed, at all. Although he clothes looked nice, the staff were rude, and I did not enjoy my shopping experience. My friend tempted me though to try some things on so as we were in the changing rooms we could here all the staff sniggering saying "have you seen them, like they would look good in any of our dresses" and they continued to say other things I won't say on here. Because we both hadn't started changing… Read Full Review
Written on: 17/02/2011
Brilliant staff, brilliant sizing (I'm a size 6 and the clothes fit perfect!) gorgeous items brilliant staff, I'm a frequent customer and would recommend to all. :)
Lovely staff, clean, tidy… Read Full Review
Written on: 14/02/2011
The dress I bought was faulty and when it was dry cleaned the embellishment around the neck melted.
When I returned the dress I was refused my money back saying I could not prove it was not the dry cleaners fault.
When I asked for the number of Head Office I was refused it.
I would never shop there again and have made sure I have told as many people as possible of my bad experience… Read Full Review
Written on: 29/01/2011
as soon as you come in the frendly staff greet you with a smile, i wasnt sure what stile jumper will fit me as just have had a baby, but was nicely advised what would fit me best and i bought the iteam as the girl was spot on i loved it as soon as i put it on… Read Full Review
Written on: 16/12/2010
I always go to West One whan I want something different and I've never gone in there without buying anything. I'm a size 8 bottom and 12 top but I can still find dresses in there that fit perfectly and the staff are brilliant… Read Full Review
Written on: 23/11/2010
On Sunday 21st November I had the delightful experience of being served by one of your Sales Assistants. Unfortunately I did not get her name but she was smaill in height and build. Her enthusiams was a great positive for your shop and for my husband to comment as well this had led me to writing to yourselves.
The product I bought is also very fashionable and reasonable.
… Read Full Review
Written on: 13/10/2010
PURCHASED KNITTED DRESS FROM MERRY HILL WEST ONE STORE. GOT IT HOME THE SEAM HAD A LONG SNAG AND WHEN LOOKED CLOSER THERE WAS A SMALL HOLE.THE NECKLACE ATTACHED TO IT , TWO PENDANTS BROKE OFF. RETURNED ITEM TO THE STORE WITHIN 21 DAY POLICY WITHOUT RECEIPT-COULD NOT FIND IT-AND WAS TOLD NEEDED RECEIPT TO EXCHANGE!!??!! IT STILL HAD TAGS ON! RETURNED IT OUTSIDE OF 21 DAY POLICY AFTER FINDING RECEIPT, AND TOLD COULD NOT HAVE A REFUND BUT COULD EXCHANGE. I ONLY WANTED REFUND AS WILL NOT BE… Read Full Review
Written on: 01/09/2010
its been along time since l'v been in west one merry hill( had a horrible time in jan). how nice it was to see staff that smile and talk to you.......and how the store has changened, the girls really helped and l left feeling really good about myself. its nice to see a wide range off staff working in a trendy store, the asisstant was even happy to talk about sizes cuts and colours that help when your not a size 10 to 12..(l'm a 14 to 16) wonderful me and my friends will be back and look… Read Full Review
Written on: 28/08/2010
i recently went into the whiterose branch and bought 2maxi dresses. i got home and tried them both on and decided on keeping one and taking the other one back because it had a mark on it when i put it on. took it back and the girl behing the cash desk refused me a refund because she said we wouldnt of sold it like that, she should of told me the rfund policy before i bought the items. so what a waste of money that was. the shop floor was dusty and it looks very dark forom the outside, not to… Read Full Review
Written on: 25/08/2010
i went in jst for a look, but i brought something for my brothers wedding, wished there was one closer, cnt u put one in walsall plz x… Read Full Review
Written on: 01/07/2010 by my2pence (3 reviews written)
Went to the West One store in Merry Hill. Shop floor was clean and clothes displayed nicely.
Range of prices and choices.
They had a notice up behind the desk to clearly show their refunds and exchange policy. They offer refunds on items that are unsuitable which is rare in a lot of these clothes shops… Read Full Review
Written on: 25/05/2010
I went to meadowhall west one and the shop assistants could not have been more helpful lovely clothes at great prices would def go again… Read Full Review
Written on: 10/05/2010
Cheap and tacky clothes. Wouldn't buy from there again… Read Full Review
Written on: 17/02/2010
i thought this shop was a very fashinable shop for young and old i bought a pait of wolly ugg boots (fake)very good quality for 15 pound and all of the items have lasted 4eva very well made friendly staff. shame we dont live round there or i would be there every week.!… Read Full Review
Written on: 23/12/2009 by Lowlander (1 review written)
We went Christmas shopping and bought a dress in the West one sale for our daughter, when we got home and our daughter decided that she didn't like it, now when we bought the dress the girl who served us told us that if we weren't happy with it we had 10 days to bring it back, so the next day, that's 1 day later my wife went in and asked for a refund, she was told that they don't do refunds unless the goods are damaged, the girl who served us the day before didn't said anything about damage. My… Read Full Review
Written on: 17/11/2009
A fantastic shop, my favorite shop on the high street :-) West One clothes fit... They combine fashion with practicality, and they never fail to disapoint. They are good quality, and they offer comfort as well as style. Whether or not you want work clothes, casual clothes, going out clothes or simply something that is in the height of current fashion of good quality... West One is definatly the shop to go to. The staff at the white rose centre and medowhall are extreamly friendly, and the… Read Full Review
Written on: 08/11/2009
ILOVETHIS SHOP. THE QUALITY IS AMAZING THE SERVICE IS GOOD AND THE THING IN THERE I AM IN LOVE SERIOUSLY. I TOTALY RECCOMEND THIS SHOP AND I THINK EVREYONE SHOULD SHOP THERE. THERE WASN'T ANYTHING I DIDNT LIKE BECAUSE THEY SUIT ALL STLYES/… Read Full Review
Written on: 11/10/2009
west one or one size only.yes one size that fits only a doll.where to they get the clothes from barbies wardrobe… Read Full Review
Written on: 15/04/2009
West One have great fashionable clothes at reasonable prices and available in lots of sizes… Read Full Review
As rated by our community of reviewers
" Awful customer service " Read More
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Written by Bellerby
" Cause of small holes in cotton t shirts " Read More