One thing is true about Ark, their clothes look good. However, I will never be using them again. They should really and truly be shut down. The disorganisation that runs through the organisation cannot be improved. It can only probably get worse. I ordered 3 items from this stupid place. I had no problem with shipping time. I had a problem with the state I recieved the only single item I received. I got an email saying my order has partially been dispatched because they were out of stock on one of the times. They failed to even tell me which one they did not have in stock and failed to give me the option of cancelling the order at this point. I didn't bloody want a half baked order. I emailed to ask which order was not in stock because naturally I liked some items more than others. No reply. Receive the order about 4 days later with just a pair of shorts. Bear in mind the shorts was part of a co-ord set. What am I meant to do with just the shorts?? Now they are telling me idiotic things. I think we should all boycott Ark, they must go out of business. Might aswell pay the little extra and use more reputable companies. Now waiting for my refund and have nothing to wear for my friends 21rt. Sow awkward because I had already showed all my friends my bargain + cute pieces that never surfaced. Thanks for embarrassing me Ark. I truly hate you..

DONT EVER ORDER FROM ARK!!!! UNLESS YOU WANT TO RECEIVE NOTHING AND GET NO REFUND!!! I ordered 3 super cute shirts from there- including the hand one you showed- AND WAITED 4 WEEKS with only a dispatch email BUT NEVER A SHIPPED EMAIL. I called customer service 17 times, always getting put on hold for countless hours!!! I emailed their customer service and continuously got emails saying "ERROR YOUR EMAIL WILL BE DELAYED FOR 2 DAYS, THIS IS A COMPUTER GENERATED OUT PUT, NO NEED FOR REPLY...." I live in the US, and in their policies they DO ship to the US, and I really wish they wouldn't have done this to me, because I wanted those shirts. I've never been so disappointed with a company before. Beware of this awfulness. I spent 117.06 on those shirts+shipped and got NOTHING!!!

Order a few items online within plenty of time for a nominated day Saturday Delivery. Received order confirmation. Saturday comes.... surprise surprise.... no delivery. 3 emails sent to customer services over the next couple of days.... not a single reply. Still no delivery.... Phone customer service number which is basically the number for their Manchester Arndale store. After 15 minutes on hold, connected to a young lady who takes my order details, confirms my identity (showing she had my details on screen) and asks to put me on hold while she enquires about it. On hold for a further 15 minutes before being cut off by them without any further reply. So, try to ring straight back... hmmm... "cannot connect your call" Not engaged as it goes through to the switchboard but they are just rejecting the calls. After 5 minutes repeated trying manage to get through, put on hold by automated switchboard for 15 minutes. Finally, answered by an older woman who immediately sounds like she just cannot be bothered, takes my order number and gives me an excuse that she cannot get my details back. She then asks "Is your order with Ark?". Well of course it's with Ark otherwise why on earth would I be calling you on the Ark Customer Servive number? The fobbed off by her that she would have to get someone from 'Ark' to call me back. Who was she then? The cleaning lady? or a customer who just happend to pick up the phone in their Manchester Arndale Store?. Time Passes...... No callback from anyone. Customer Service??? Worst i've experienced. They take your money, but take away your piece of mind at the same time. Seriously, think twice before ordering with these ammateurs. 1 star is too much for them but unfortunately it doens't go any lower without having any impact on their overall score. And a note to the person before you add your 'cut & paste' templated reply to my review.... Don't bother, if you can't get it right first time. You guys are only bothered when your reputation is displayed in public. This time you have no chance to 'do the right thing' as the 'right thing' would have been to deliver my order as promised and subsequently for your customer service team to give a ounce of interest all my prior and previous attempts at correspondance. You can now await a call from Manchester Trading Standards, and the chargeback from your bank in persuit of a refund for your failures.

Recently placed an order with Ark clothing. The order has not been delivered. I sent 2 emails to Ark but no reply. Tried to call them several times but nobody seems to be available to pick up the phone. Not impressed. Will I get my money back??

I have never had a problem with ark before, but yesterday I returned an item and was shocked that they dont do cash refunds. If I had knew before hand the I would happily have thought twice about the purchase. Apart from that, they are very low on the prices and beat all other leading shops and outlets on brands etc. Their service is adequate, i have experienced on one occasion, no response to a message on fb however did get all info I needed about a product in store. Ultimately they offer good quality products at excellent prices, especially for students however the returns policy needs to be changed and service online nedds to be better when dealing with consumers queries. Please do something about it.

Ordered late on Boxing Day evening (Wednesday) and my order was delivered Saturday. I was worried after reading the mixed customer reviews but liked the clothing so took a risk. I emailed ARK Friday afternoon explaining that I needed delivery by Wednesday as my order was a birthday present. I had an immediate response and ARK sent my parcel "Special Delivery" at no extra cost. Outstanding customer service. I will certainly shop here in the future. The clothing is good quality and exactly as described on the website. I was worried about the sizing but the description and measurements on the website were accurate.

This is about 2 orders I have made. The first was 2 tops in a size 10. I received the package within 2/3 days of ordering which was great! Only problem was (I have only just noticed 2/3 weeks later) was that one of the tops was the wrong size. I ordered both in a size 10 and I received a 10 and a 12. It even says on my order form in the package that I ordered two 10s. And because I didn't wear it straight away I didn't notice. I removed the tag and hung it up. One size up isn't a big deal really, but its the kind of top that when it's a little bigger it doesn't look right. I have emailed customer service and am waiting for a reply about returns. I'm not sure if perhaps there were no 10s left so someone thought they may as well send a 12... The second order was a skirt which I made before ordering the two tops. The tops were delivered before the skirt order had even processed. So a week later I emailed customer service and they did contact me back quickly, but to say the item was apparently lost so they were ordering another one. I do love ark, but I may just stick to in store shopping in future.

My son ordered a Superdry bodywarmer [£85] as a Christmas present for his girlfriend -it never arrived. He has emailed Ark six times and tried ringing them -they have not replied once. It's now 28th March and no sign of a refund-looks like he will have to contact Trading Standards like others are having to do. What a rotten way to treat customers!They don't deserve to continue with their business.

Great experience, saw the bad reviews but thought i would give them a go anyway as i found a voucher code, and glad i did, received the Superdry Jacket in 2 days, at a reduced price. :) Will shop at Ark Clothing again.

I would strongly recommend you stay away from this online store!! They are useless! After not receiving my order, trying to get in touch with anyone and leaving multiple messages to a message as soon as it had enough room I have still yet to get anywhere with my complaint/ refund! There facebook is forever closing down due to the amount of complaints and when someone (Ian) finally did get back to me he just constantly passed the blame and had the check to make out like I was the one being the nuisance when I was simply and desperately just trying to get my refund back!! I cannot wait to be refunded so I never have to deal with them again! http://i41.tinypic.com/2m63g4g.jpg See for yourself.