Green + Benz Reviews

★★★★★
4.9 / 5
274
96% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Excellent Service from Green + Benz”

Written on: 03/03/2017

Green + Benz was a tremendous help in selecting, ordering and delivering a tailored engagement ring for my future wife (she said yes - phew). The Green + Benz team went out of their way to assist me in an area that I know absolutely nothing about, and the chosen ring was absolutely stunning. I'd have no reservations at recommending Green + Benz to all other confused blokes who know very little about sparkly diamond things!… Read Full Review

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★★★★★

“Fantastic service from Chesterfield Green + Benz”

Written on: 02/03/2017 by swilliams0 (1 review written)

I recently purchased a Tag Heuer ladies watch from Green + Benz in Chesterfield. I have never left a review for a shop before, but the service I received was outstanding, so here goes. On our first visit I must have looked at more than a dozen watches, all different makes, different prices, from different cabinets and of course from the window displays. When I was down to about 3 to choose from, I asked to see some of the others again, just in case! It was absolutely no trouble. In the end I… Read Full Review

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★★☆☆☆

“Product quality poor”

Written on: 14/02/2017 by BransonConley237 (1 review written)

When my husband and I first started looking at jewellers for my potential engagement ring we found green and Benz in Chesterfield. We thought we wanted a small jeweller who could give us the brilliant service and great quality we wanted rather than a national retailer. At first it all went well, we chose a custom engagement ring (basically choosing a bigger diamond on the Heidi ring) and my boyfriend (at the time) ordered it when he was ready to pop the question. The ring when we received it… Read Full Review

Helendimmick's Comment

Written on: 27/02/2017

Many thanks for taking the time to write this review. As MD and owner of the company I take full responsibility for the quality of jewellery and service at Green + Benz

I totally appreciate your concerns, to me any piece of jewellery is an important and valuable purchase and also highly symbolic of the love and emotional investment contained within. For that reason I carefully assess the quality of all our stock and take on board any client concerns

Although I understand this incident actually occurred over a year ago, I do remember this ring (thankfully this occurrence is a rarity), but we always keep detailed notes and photographs and I have therefore just reviewed the information again. To advise, by qualification I am a Gemmologist, Diamond Grader and also experience Jewellery Valuer, as such I technically assessed the ring and also sent it for review with the original manufacturer. Moreover, I am someone who loves jewellery, loves people and believes that customer service is paramount

However, the ring as presented back to us twice, irrefutably contained consistent visual signs of trauma, there were several impact marks on the base of the shank and consequentially the ring profile was so misshapen it therefore would have lost its strength and durability. This pattern was also seen and acknowledged in the adjourning wedding ring which was not brought from us.

On the second occasion two of the claws were also severely bent consequently the stone would have fallen out. However, on this occasion the shank was intact. If the cause was our quality I would have thought the shank would be bent again? In essence there was no visual evidence of a quality concern at all and as you explain, the ring was made of platinum, the strongest precious metal work with, it doesn’t flex without considerable pressure or force.

The analogy is like buying a car and having an accident. You can buy a Porsche but if you crash it on the road sadly the dealer is not at fault

I am however, sorry that we were unable to turn this sitaution around for you. I know without insurance cover we looked at several alternative diamond and worked hard keep the replacement costs as low as possible, but I respect this is not the route you wanted to take.

I am glad you now have a ring you love and have achieved this on a payment plan. Most importantly I too am glad you can have piece of mind that comes with appropriate insurance cover. With best wishes and kind regards Helen Dimmick

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★★★★★

“Spectacular Service!”

Written on: 20/08/2016 by Lindsaylai (2 reviews written)

My sister and I have been regular customers of Green and Benz at the Manchester store. Since the Manchester store closed, we've been going to the Sheffield store. My G&B experience has been fabulous! Nothing is too much trouble, always so welcoming, so accommodating! I love the Ungar range and have also been tempted by other jewellery designers. Their range of jewellery they offer is all so very elegant. I would highly recommend anyone to shop here. Thank you to all the staff, who has looked… Read Full Review

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★★★★★

“White Gold Half Band Diamond Ring -06/16”

Written on: 03/06/2016 by annerogers (1 review written)

I am a regular customer at Green and Benz and love the range of jewellery on offer and the level of customer service is superb. Nothing is too much trouble and you always end up with something that you are delighted with. They always go the extra mile to accommodate your exact wishes. Cannot recommend highly enough… Read Full Review

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★★★★★

“Exceptional Service, above and beyond! ”

Written on: 30/03/2016 by SiWells (1 review written)

Since purchasing an engagement ring many years ago, I have dealt with Green and Benz at both the Chesterfield Branch and Sheffield Branch. Without exception, one of the best retailers I have dealt with. They are diligent, good value, knowledgeable and professional. I cannot recommend them enough and I will continue to purchase any jewellery from Green and Benz in the future. Thank you very much to both teams! Awesome service… Read Full Review

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★★★★★

“Great service, demanding timescale & made it with ease ”

Written on: 22/03/2016 by PaulFrear (1 review written)

We bought two Annika Rutlin rings from the Chesterfield shop, now we always new exactly when our 25th wedding anniversary is, but we "dithered" about what we should buy that meant something special, involved our years and time together without being an over stated statement. We had bought Annika bracelets and cuff links already and suddenly realised..... I wonder if she does rings, which of course she does. The person who greated us and helped us was wonderful, very careful and thorough… Read Full Review

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★★★★★

“Amazing customer service!!!”

Written on: 06/03/2016 by LucyandLinda (1 review written)

The unique and quality jewellery available from Green + Benz can only be coupled with their amazing customer care. At every stage from just browsing through to after care plans, they simply cannot be matched. I would never go anywhere else!!… Read Full Review

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★★★★★

“Chesterfield Store”

Written on: 05/03/2016 by jillyhokitika (1 review written)

Went into the Chesterfield branch today. All staff were friendly and attentive, also very knowledgeable about their stock items. Ended up buying two watches and would recommend to family and friends. … Read Full Review

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★★★★★

“5 Star Goods and Service”

Written on: 05/03/2016 by BRycroftS42 (1 review written)

excellent new shop with a larger selection of items, but still retains the great friendly helpful service from the staff. If your not sure what your looking for just ask there's plenty of help on hand to find the perfect gift. Chesterfield' number one jewellery store. BRycroft… Read Full Review

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★★★★★

“Lovely jewellery and excellent seevice”

Written on: 24/02/2016 by Sapphirerose (1 review written)

Excellent friendly and professional service as always. Just purchased lovely braclet for my birthday, which was adjusted free of charge. Very happy. Would reccomend to family and friends and definitely purchase from again… Read Full Review

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★★★★★

“Good result”

Written on: 15/02/2016 by Berry190 (1 review written)

Great staff with fantastic knowledge, the shop is in a great location. Would definitely recommended to any lad walking in looking for a gift for that one dreaded day of the year when nothing is usually good enough. Luckily this year I got a thumbs up and a little extra thanks to this place. Not a bad price to pay considering the alternative!… Read Full Review

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★★★★★

“Fabulous New Shop”

Written on: 12/02/2016

Fantastic new shop with lots of choice and staff are very friendly, helpful and approachable. Over the years i have purchased numerous items of jewellery ranging from my stunning wedding ring, gorgous engagement ring, special occasion jewellery and every day items and have never been disappointed. My only criticism is there has always been lots of choice from every price bracket but since moving to the larger store, i feel the lower priced items are now limited… Read Full Review

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★★★★★

“Green and benz!”

Written on: 11/02/2016 by alysonmartel (1 review written)

Absolutely loved this shop the staff were so friendly and polite most of love lovely jewelery I won't give you a lecture I'll just say u have to see it for yourself!… Read Full Review

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★★★★★

“Great shop great service ”

Written on: 30/01/2016 by Dickson175 (1 review written)

Just went to the new green + benz in chesterfield Thought the layout was really nice and that there was a fantastic choice . One of the ladies was very helpful as mum was looking for a birthday present nothing was to much trouble. … Read Full Review

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★★★★★

“Lovely staff, excellent service, opulent surroundings”

Written on: 26/01/2016 by Sharon1959 (1 review written)

I required to purchase a special item for my 8 year old niece following the death of her great granny. I wanted a nice piece of jewellery that she could keep in remembrance for when she is older. Also, I decided jewellery might appreciate in value. I was lucky in speaking to the owner and diamond buyer for the store and she explained all about the different diamonds and helped me to select a lovely necklace within my stated budget. The service was first class and the information provided was… Read Full Review

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★★★★★

“Excellant customer service and a good range”

Written on: 25/01/2016 by LisaCannon (1 review written)

I visited the Chesterfield branch of Green & Benz to purchase a birthday gift. The newly opened store was very pleasant - lots of space to walk around and good display of the merchandise. There were plenty of staff in the store. I was greeted promptly by a member of staff who offered help, taking the time to understand my requirements. She was very patient and although she obviously was there to try and make a sale she wasn't pushy.Once I had chosen, paying for the gift was troble-free and it… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 23/01/2016 by Lmallen2506 (1 review written)

I have visited Green & Benz many times and the staff are always very attentive. On this occasion I wanted a particular item and she, literally went through every box and cabinet to find it ! It was not an expensive item, but this was not an issue and the service was very very good. Love the new store ! On another note I apologise for not remembering the ladies name, but when in the old store I urgently needed some jewellery re rhodium plating, the plating was done in the same day !!! Amazing… Read Full Review

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★★★★★

“Fantastic service”

Written on: 23/01/2016 by Heather2004M (1 review written)

Revisited to G&B to get my wedding and engagement rings polished and was really impressed by the service. Really friendly staff and very fast return. Can't believe that they now look brand new, albeit 12 years old. So happy...thanks… Read Full Review

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★★★★★

“Utterly superb staff”

Written on: 19/01/2016 by Bambithechi (1 review written)

Beautiful stunning shop from outside & spotless & well presented inside. Warm friendly knowledgable staff, who not only engaged me in conversation but also my small daughter showing an interest in her day which enabled me to look around at ease. 100% go back there. I was asked if I need help but not at all did I feel pushed to buy, which made me buy more in fact as the staff were so knowledgable. Competitive pricing in fact better than Internet pricing or buying direct from designer. Cannot… Read Full Review

Bambithechi's Response to Bambithechi's Review

Written on: 19/01/2016

Already picked out our valentine shifts forgot to put that in my review X

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