Don't buy anything from Urban Outfitters on line. Having returned unwanted goods to Urban Outfitters, they acknowledged receipt of the goods and confirmed that the refund had been processed, three weeks later I still haven't had my money refunded. Totally unacceptable. Get your act together and sort this out.

I just ordered a quilt through Paypal, and even though the money has been paid to them, they want my credit card details or they won't process the order, even though they already have my money. I have never been asked ever to give my credit card details to anyone when using PayPal.

Having been a customer with said retailer for a while, mainly on my 2 daughters behalves, I am disgusted with treatment received this month by the company. Ordered a top at cost of £22.00 plus £3.99 delivery for 1 said daughter, arrived 4 days later for her to be slightly bemused at the ghastly hat they sent instead. So returned said item stating it not what was ordered, at a cost to me of £3.20. They e-mailed stating they returning £22.00 back to account, hang on my bill was £25.99....... We then re-ordered the top, paid another £3.99 for delivery, 3 days later..... we get a pair of shorts.....really!!!!!! Phoned customer services, told to send back, she would organise replacement, all sorted...... OH NO...paid another £3.20 to return, waited a week for top to arrive..no top..e-mail customer services to be told it out of stock...but they have paid back £22.00.....again bill was £25.99. Imagine my surprise when on same day as receive e-mail from them setting out of stock... I go online, find top and surprise, surprise its in stock.. I re-e-mail customers services venting anger at being led to and being out of pocket £14.38 for deliveries and returns.... and low and behold.. no answer.. Never using this company again and sure as hell would not recommend.

Bought a jacket online over two months ago and recieved it without the tag. I tried to send it back but they returned the jacket to me, accusing me of taking the tag off and returning it in an unsalable condition?! I haven't even worn the jacket and returned it within the 30 day exchange/refund policy that they have. I was told I would be contacted by head office about this situation within 72hrs. But surprise surprise... after 72hrs I heard nothing!! So I have had to ring up their 0845 number three times alone this week. Will never be shopping here again... absolutely appalling!

I placed an order using two promo codes. They excepted my order but cancelled it the next day due to having no stock. But when I went online the next day they had stock in again, so I thought I would give it a try.. Surprise surprise the two codes I had didnt work together. But as I wanted the item i decided to get them again. Now they want to security check me... No chance

I ordered am item online but the payment was taken out twice. I rang them up to cancel one so I don't have to pay delivery charge on it. They then said that once an order is placed you cannot amend it! Despite the fact it was their fault and not mine. So I had to pay delivery twice and two of the same item due to a problem in their system! Very angry and will never order from UO EVER again.

Dreadful online service. We've tried a couple of times to buy online. The order is taken and then sometime down the line there'll be an email saying that the order has been despatched. Then...there'll be an email saying that the item isn't in stock. But that's not as bad as UA not applying credit notes to new purchases (if they even have them in stock, which seems a rare thing). Try to get that money back and they don't answer emails. A phone call will get a response of 'it takes 28 days to refund the money to your card' but they don't tell you when the start date is. They work hard at keeping money that doesn't belong to them.

Having visited Urban Outfitters at 200 Oxford Street a few days before Christmas, I feel I have to write this review. Out of the 2 assistants serving on the top floor, one was serving a staff member for at least 20 minutes; the staff member was trying on clothes and discussing every item with the assistant serving whilst a huge queue waited to be served. The other assistant also joined in with the discussion - so that only about 3 people were served within 20 minutes. By the time I was served, the assistant was rude, pulled a face at me and did not help with the card transaction. Instead, she continued to turn her back and join in with the discussions of which items the member of staff should buy. Yet another assistant then turned up at the counter and also proceeded to try things on whilst people waited. Whilst all other shops in the High Street seem to be working hard to provide a curteous and polite service to customers - Urban Outfitters seem to think that they are something so special that they do not need to do this. Well, they are not - any shop that treats customers in this disgusting manner, will soon lose customers. I would never shop at this store again and since this incident, have spoken to many friends who have also noted that Urban Outfitters' staff are aloof, abrupt and unhelpful.

I purchased a dress on line from Urban Outfitters. When it arrived it was poor quality and did not suit me. I returned it at my own expense. Despite having my parcel tracked and signed for I have not yet received a refund. I have emailed urban outfitters to ask when I might expect a refund and they have not replied. My advice to you is not to deal with this company.