Urban Outfitters Reviews

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★★☆☆☆
2.2 / 5
35% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Urban Outfitters

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Latest Reviews

★☆☆☆☆

“Fed Up, Now Ex Customer”

Written on: 01/07/2014 by kbull2010 (1 review written)

Having been a customer with said retailer for a while, mainly on my 2 daughters behalves, I am disgusted with treatment received this month by the company. Ordered a top at cost of £22.00 plus £3.99 delivery for 1 said daughter, arrived 4 days later for her to be slightly bemused at the ghastly hat they sent instead. So returned said item stating it not what was ordered, at a cost to me of £3.20. They e-mailed stating they returning £22.00 back to account, hang on my bill was £25.99… Read Full Review

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★☆☆☆☆

“Disgraceful!”

Written on: 30/03/2014 by Elenae333 (1 review written)

Bought a jacket online over two months ago and recieved it without the tag. I tried to send it back but they returned the jacket to me, accusing me of taking the tag off and returning it in an unsalable condition?! I haven't even worn the jacket and returned it within the 30 day exchange/refund policy that they have. I was told I would be contacted by head office about this situation within 72hrs. But surprise surprise... after 72hrs I heard nothing!! So I have had to ring up their 0845 number… Read Full Review

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★☆☆☆☆

“poor online customer service ”

Written on: 28/07/2013 by redbee (1 review written)

ordered a turntable with a UK plug and received one with an EU plug. After one phone call and two emails was advised i could either send the whole turntable back and once it was received a new one would be dispatched or purchase a UK adaptor myself for which i would receive a refund once i had scanned in and emailed the receipt to urban outfitters. Not possible to just send the correct UK plug, instead UO solution to their mistake is to further inconvenience the customer....don't do your online… Read Full Review

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★☆☆☆☆

“Worst online retailer”

Written on: 19/05/2013 by Beachbabe91 (1 review written)

A while ago i ordered 5 items from urban outfitters, and 2 out of the 5 items i did not order! Instead i received these old looking items that i don't think they even sell. I wasted so much money. NEVER AGAIN!… Read Full Review

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★☆☆☆☆

“DISGRACEFUL. ”

Written on: 04/05/2013 by skyetaylorr (1 review written)

okay, so I live in Australia NSW, I placed my order on the 5th April 2013, I had ordered $90 boots (I know expensive) the website clearly says 10-12 business days for there free shipping that they offer you if you spen over $50. it has been a month now and I still haven't received my boots I've probably emailed then roughly around 8 times in the past 2 weeks, an I've gotten 3 replys. the first was telling me my order had been Lost in transit an they would reship my order out as soon as… Read Full Review

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★☆☆☆☆

“Online disgrace”

Written on: 22/03/2013

I placed an order using two promo codes. They excepted my order but cancelled it the next day due to having no stock. But when I went online the next day they had stock in again, so I thought I would give it a try.. Surprise surprise the two codes I had didnt work together. But as I wanted the item i decided to get them again. Now they want to security check me... No chance… Read Full Review

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★☆☆☆☆

“By the time you receive your order it's out of fashion!”

Written on: 20/02/2013 by ShopperV (1 review written)

First experience with urban outfitters was bad. Shipping was stated to be 10 days. After 20 days it still hadn't arrived. Once I contacted them they said it "was lost" and asked me to re order. When I re ordered some of the items were out of stock. As it was my first order with UO I decided to forgive and forget and placed an other order. Again, 15 days has past and still haven't received my package. When I contacted them all they could do was say sorry for the inconvenience. If shipping… Read Full Review

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★☆☆☆☆

“Horrendous service ”

Written on: 15/01/2013 by bek02 (1 review written)

I have never written a review before, but I felt compelled to on this occasion. I am very unimpressed with UO; I ordered 5 items nearly a week ago and paid for standard delivery, they still haven't turned up. It wouldn't allow me track my order online, so I emailed them twice and had no response; then finally got through to them on the phone and they told me that they were doing a stock take last Thursday so the items won't be despatched until the following Thursday or Friday. They then… Read Full Review

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★☆☆☆☆

“Order!”

Written on: 26/12/2012

I ordered am item online but the payment was taken out twice. I rang them up to cancel one so I don't have to pay delivery charge on it. They then said that once an order is placed you cannot amend it! Despite the fact it was their fault and not mine. So I had to pay delivery twice and two of the same item due to a problem in their system! Very angry and will never order from UO EVER again… Read Full Review

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★☆☆☆☆

“a rubbish service and they take money”

Written on: 14/11/2012

Dreadful online service. We've tried a couple of times to buy online. The order is taken and then sometime down the line there'll be an email saying that the order has been despatched. Then...there'll be an email saying that the item isn't in stock. But that's not as bad as UA not applying credit notes to new purchases (if they even have them in stock, which seems a rare thing). Try to get that money back and they don't answer emails. A phone call will get a response of 'it takes 28 days… Read Full Review

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★★★★☆

“Good customer service, everything ends up in the sale”

Written on: 06/08/2012

I have been a long-term customer of urbanoutfitters.co.uk. The dispatch and delivery has always been prompt; delivery usually takes 1-2 days with tracking info available. Whenever I have had a query they are always happy to reply to my emails within the hour of submitting it. I returned two items and received a no-fuss refund about 2 weeks later. Generally, their own clothing range is of poor quality especially for the price (summer dresses were £68 per piece). Generally everything seems to… Read Full Review

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★★★★★

“Faulty Jeans”

Written on: 26/06/2012

I returned a pair of Cheeky Monkey Jeans my son had purchased. The Jeans were great untill the seam frayed. We no longer had the reciept. I returned the Jeans to the Bluewater store where i was offered a exchange or refund straight away. I was really pleased with the service and would definately shop there again… Read Full Review

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★★★★☆

“Good for a sale”

Written on: 09/03/2012 by striderwho (2 reviews written)

I almost exclusively buy online as I'm in Australia, but I've also been in their stores before, and I actually prefer going online as their stores' sales sections are a mess. In general their stuff is usually not worth the full price, but I absolutely love their sales. If stuff is super cheap, the quality usually is too, but I've scored some amazing stuff from there under $10 which were decent. The quality is decent overall and the fit is top notch, which is super important for an online… Read Full Review

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★★★★★

“Very Happy”

Written on: 12/01/2012

Pleased with the jacket and how cheap it was. I usually go far a large but a friend said franklin and marshall usually come up small so i went for a XL and it fits perfectly. Only criticism is the £5 delivery but for how cheap the jacket was i don't care. Very Satisfied… Read Full Review

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★☆☆☆☆

“Urban Outfitters -- Rudest Sales Assistants on the...”

Written on: 27/12/2011

Having visited Urban Outfitters at 200 Oxford Street a few days before Christmas, I feel I have to write this review. Out of the 2 assistants serving on the top floor, one was serving a staff member for at least 20 minutes; the staff member was trying on clothes and discussing every item with the assistant serving whilst a huge queue waited to be served. The other assistant also joined in with the discussion - so that only about 3 people were served within 20 minutes. By the time I was served… Read Full Review

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★☆☆☆☆

“I purchased a dress on line from Urban Outfitters....”

Written on: 21/05/2011

I purchased a dress on line from Urban Outfitters. When it arrived it was poor quality and did not suit me. I returned it at my own expense. Despite having my parcel tracked and signed for I have not yet received a refund. I have emailed urban outfitters to ask when I might expect a refund and they have not replied. My advice to you is not to deal with this company… Read Full Review

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★★★★☆

“I love urban outfitters, the shop design is really...”

Written on: 14/05/2008 by boldaslove (2 reviews written)

I love urban outfitters, the shop design is really funky and you always find something unexpected! The accessories are really quirky and I love the random bits and bobs - they're great for presents. The staff are always chatty and helpful.
However i do think it's very overpriced, you can tell a lot of the stuff is cheap to produce and sometimes rather tatty and badly made. I tend to buy things in the sale instead.
They could do with extending their sizes. I know a LOT of larger girls who would… Read Full Review

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373968_Ravenmadsue's Response to boldaslove's Review

Written on: 14/06/2008

I just been on their online shop and I shocked to see they only go up to a size 14. that's wrong

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★★★★★

“When you sign up the emails you recieve are wicked and...”

Written on: 11/04/2008 by hayleybambi (1 review written)

When you sign up the emails you recieve are wicked and you get 10% when you sign up!!… Read Full Review

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☆☆☆☆☆

“I ordered an item from their online store and when it...”

Written on: 18/02/2008 by newheart (1 review written)

I ordered an item from their online store and when it arrived they had sent the wrong thing. It was tatty and still had the security tag attached, and I had to send it back at my own expense! I would never shop with them again, as there are plenty of cheaper, more pleasant online retailers with much better customer service… Read Full Review

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★★★★☆

“I love Urban Outfitters; the problem with going in...”

Written on: 08/08/2006 by Emily C (61 reviews written)

I love Urban Outfitters; the problem with going in though is I always end up buying something! The layout is excellent and the displays are really eye catching and some of the clothes are beautiful. You cannot go wrong with this shop, always a must to visit, as you can get some really unusual items… Read Full Review

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