Furniture at Work www.furnitureatwork.co.uk Reviews

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DO NOT USE. Everything said in preceding reviews is correct. HOW IS THIS COMPANY STILL IN BUSINESS?
My order was not delivered within the stated 5 - 10 working days and since then I have experienced their non-existant Customer Service. I have called them 7 times and left on hold for 15 minutes each time before I hung up. THIS IS AN 0870 NUMBER, whatever savings I thought I was making I have now lost.
I have sent 3 e-mails, only the first one received an automatic response. My last one requested a full refund which I have not received. I have now involved my credit card company and reported F @ W to Glasgow Trading Standards.
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH. I REPEAT, DO NOT USE.

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No customer service (but you pay premium rate).
Good prices, but, you may never get what you've paid for - which is charged immediately

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I couldn't agree more with the other posts. AVOID AT ALL COST. They may appear good value, but are not. customer service does not exist, average wait on the phone is 15mins, and then nothing is ever resolved. I have been waiting for items which were ordered in JULY and have still not received, after being told several times that the items had been despatched and even delivered. But not to ME. I have only let it go on so long because I have not yet paid for anything. So its there loss. I will nev ...

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TO ALL AT furniture@work i would like a full refund asap for order 0670052
which was cancelled some time ago, because of failed prommised delivery
i am still waiting for my refund which was prommised weeks ago
AND NOTHING REFUNDED IN MY BANK

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God how I wish I'd found this website before I used this useless company. I agree with all the other comments that state 'DO NOT USE THIS COMPANY. DO NOT BE TAKEN IN BY THE PRICE, IT IS A FALSE ECONOMY'

I ordered a filing cabinet to be delivered to my parents address. I was only staying with them for a short while (I live in a different part of the country), and due to my Dad's mental health, wanted to clear the house of his numerous files around the house. I chose this company because they did ...

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Horrible horrible service.

They will process your order in no time, but any follow-up on problems is a mission. Wait times for customer service +15 minues on the phone. Did not send out a courier for pick up of parts needing to be refunded and am on the phone again.

Do not use this company.

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Goods delivered damaged. Still waiting for a promised refund seven weeks later. Never answer e-mails. 20 minutes wait everytime you phone. Do not use this company.

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Sent three emails regarding my order - all ignored - can't get through to their customer services by phone. Awful

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Sent three emails regarding my order - all ignored - can't get through to their customer services by phone. Awful

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DO NOT USE THIS COMPANY!

BEWARE!

I have ordered office seating and was told delivery would be 3-5 working days; I am still waiting 7 weeks later!

If you try to contact the "customer service" department you will be on hold 15mins + (if you are lucky to get an answer). They will promise to call you back.... they won't! If you email them.... you will not get a reply!

When you eventually get hold someone, they will after an elongated conversation agree to cancel the order.... but insist that " ...

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PLEASE DO NOT USE THIS COMPANY

Just an update from problems from last month.

Despite an e-mail confirmation my order had been cancelled (and that took five days to get it out of them)and that my credit card would be refunded in 5-7 days. Guess what? NO REFUND AT THIS TIME.

It is now in the hands of Credit Card Company.

Want to report this company to the OFT and Trading Standards but you wonder if it is worth it given this from Glasgow City Council.

http://www.glasgow.gov.uk/NR/rdonlyres/106 ...

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Would also have given them a 0 if I could. Apparently a bunch of clowns. Six weeks in - no sign of goods. Have requested refund and, obviously, no sign of that either. Got a couple of messages in response to my numerous emails saying they were 'dealing with it'. Off to Benidorm with the cash, more like.

Wish I'd seen this review site before I ordered my goods. Useless doesn't even begin to describe this company. Amazingly, just got through on their 'customer service' line and actually g ...

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Wish I had read reviews before I ordered. EVERYTHING that people say is true.
We received two chairs within two days - fantastic! The other part of the order (2 tables and a cabinet) have still not arrived 5 weeks later.
I may as well have paid the Oyez Straker prices after the waiting on the premium rate phoneline.
ABSOLUTE GARBAGE - DO NOT USE UNDER ANY CIRCUMSTANCES.

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I placed an order with furnitureatwork and it took just under 3 weeks for the chair to be delivered and then they sent the wrong item.

I have spent 20 minutes on hold on their phone line and not been able to speak to anyone and they dont reply to emails sent to their contact address.

Avoid this company at all costs!

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Was recommended this company by a client of mine so assumed they must be good, BIG MISTAKE!

Good points:
- Order went through without any problems
- Most of my order was delivered within a week of payment

Bad points:
- Zero communication, apart from one call from them regarding a table I had no idea when anything was turning up. If it wasn't for the fact I work from home I dread to think what would have happened to the filling cabinest and storage cahinest I ordered if I hadn't been in.
- Impo ...

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This company should be closed-down by trading standards.

Premium phone line, on hold for average 20mins each chase up call, if i had known that i would have ordered from harrods !

Do not use, ordered and received excuse after excuse to why the product has not arrived.

Still not arrived 5 weeks later.

If I could give no stars I would !

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Placed an order with this company without checking any review sites as I was given their brouchure by a colleague who I assumed had dealt with them before.

***********PLEASE DO NOT USE THIS COMPANY**********

All the other reviews on this site mirror my experience.
On the positive, I received an office chair as part of my order very promptly and I am very happy with it.
The problems relate to the order of desk, pedetal and table. Received initial phone call telling me of delivery date but lik ...

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Never use this company. I placed 2 orders, salesman guaranteed me delivery dates, neither arrived. I then spent numerous hours on hold to customer services requesting the order be cancelled. I still have not had a refund on my card. This company deserves negative stars. It has cost me phone bills and time in return for a load of frustration. Avoid!

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Have had the dubious honour of dealing with Furniture at Work over the last 2/3 years (had to have all the office furniture match)- don't think there has been a single delivery, return or credit that has gone smoothly. They are an absolute nightmare - to be avoided at all costs!

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3 months after cancelling and returning an order that was only partly delivered I am still battling to get my money back.

Their policy is not to refund any order until all delivered items are picked up. They quite simply don't bother picking cancelled orders up. Please bear in mind that this was an item that was delivered weeks after the original order was cancelled (and left with another address). Their service is appalling and their business practices are bordering on illegal.

If you experie ...