Furniture at Work Reviews - www.furnitureatwork.co.uk

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Latest Reviews

★☆☆☆☆

“Total shamble”

Written on: 23/09/2016 by LondonJarvis111 (1 review written)

I cancelled my order as it never turned up and asked for my money back. 5 days later while I am away on holiday part of the order turned up, my daughter signed for the delivery at 7.15 am as she was not aware of of what was going on. As from that afternoon there was nobody at home as we were all on holiday for another 10 days before I would return. On my return I found a box in my garden which was part of the delivery not sure how long it was there. This company are without doubt one of the… Read Full Review

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★☆☆☆☆

“Delivered wrong product”

Written on: 13/06/2016

Delivered wrong chair and claiming on email that the chair delivered is that ordered. Still trying to sort it out. Will update if I do. … Read Full Review

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★☆☆☆☆

“No Customer Service ”

Written on: 24/02/2016 by Kirby451 (1 review written)

Change delivery times once agreed by the customer. Send a revised date without waiting for the customer's confirmation that this is suitable. On telephoning to check why the goods had not been delivered the adviser had no idea that the delivery date had been changed so could not advise us at that point. If the adviser had said the delivery date had changed we could have confirmed that this date was not suitable. On telephoning customer service the adviser said we had a week to confirm and that… Read Full Review

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★☆☆☆☆

“Avoid - Don't deliver when agreed, charge fees for a...”

Written on: 19/02/2016 by Clarkxk138 (1 review written)

As the title, avoid at all costs! Despite their promise of 'delivery on time, first time', this is far from the truth despite constantly promising a delivery date. Then upon cancellation of the order due to them not having yet delivered the furniture, they try and charge a 'fee' for the refund. This is the most underhand company I have ever had the misfortune to deal with, their customer service is non-existent, and they'll keep telling you it needs to be signed off by a manager. Four weeks… Read Full Review

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★☆☆☆☆

“ery Poor Service”

Written on: 09/11/2015 by mischife (1 review written)

I purchased some shelving on 26th of October and duly paid by card £116.00 reciving e mail "transation confirmation" of my order and payment by phone. Unbeknown to me i was sent e mails that went into my "spam" telling me a mistake had been made and i now needed to to pay a further £10 for delivery, this was not mentioned at the time of purchase. On monday 9th i phoned to find out how my order was proceeding as delivery was quoted for 11th November. As i am sure you will underestand i was… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS Terrible company, No Service”

Written on: 10/09/2015 by 334Lawrence (1 review written)

Ordered 3 items from this 'company' after much consideration and viwing rviews, paid a lot extra for next day delivery. Ordered Friday It is now Tuesday afternoon, still no sign, emailed 3 times tried to phone twice, phone not answered and no reply to e-mails apart from a we will be in touch. AVOID AT ALL COSTS. Now comes the effort of trying to get my £600 back, heres hoping. No point in contacting customer support they ignore you. Expensive phone calls if they ever answer dont hold your… Read Full Review

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★☆☆☆☆

“Worst Company i have ever dealt with”

Written on: 16/06/2015

I bought multiple items of furniture from this company, spending a large amount of money with them, to then receive the items damaged which was found to be a manufacturing fault, I then contacted customer services who were far from helpful and gave the worst service, I am still to this day trying to resolve the issue with my damages furniture and nobody has contacted me back, on going for over 6 weeks now. I would never recommend this company… Read Full Review

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★☆☆☆☆

“Awful service recevied by this company”

Written on: 05/05/2015 by AmberRnezhad (1 review written)

I placed an order on 05/01/15, I was told my items would be delivered within 5-10 working days. I didn't receive my full order until 14/04/15. As a new business I found this extremely stressful. The majority of staff were unhelpful, I could never speak to the same person so would have to explain my issues every time. The managers were extremely unhelpful and rude. I could never get a straight answer about my items. They provided me with a delivery date, as I couldn't trust them anymore, I… Read Full Review

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★☆☆☆☆

“Diabolical Service”

Written on: 30/04/2015 by StanfromIBM (1 review written)

Didn't send the right furniture then had the ordasity to charge me for collection. Still waiting for collection some 4 weeks later and only then will i get a refund. Every time i call for an update thing always have just been done in the last hour. are they in a ******* time warp or something. MESSAGE TO THE MD: GET A BLOODY GRIP OF YOUR COMPANY AND USELESS STAFF… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 31/03/2015 by PerrysMK (1 review written)

We have had absolutely disgusting service from Furniture at Work. Last year we had a total refurbishment at our dealership spending thousands and thousands of pounds with them. Our siutation has been going on for nearly a year now as follows: We ordered black leather stools for our canteen to go with the black leather furniture we had ordered from Furniture at Work. The 12 stools came through as brown leather rather than black, which obviously did not go with the other furniture. Furniture… Read Full Review

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★☆☆☆☆

“Chair broke”

Written on: 19/03/2015 by william1977 (1 review written)

After two months of buying my first chair the plastic base snapped. They sent a new one out straight away. 2months later the arm rest broke. they replaced that. Then 2 months later the base broke for second time and I nearly fell on the floor. They did not care that it was a health and safety issue. just wanted to send replacement parts. No more I said I have had enough. SOmeone will get hurt one of these days. Never got a refund, threw it in the tip. Waste of time and money. Max weight 150Kg… Read Full Review

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★☆☆☆☆

“Appalling customer service!!! Avoid!!!”

Written on: 03/03/2015 by Georgiaw (1 review written)

I have received appalling customer service from this company who failed to read delivery notes and failed to install a chair in my office ( such a simple task ) which I paid £10 extra for!! When I asked for a refund of the delivery charge I got no answer for days on end. I'm still chasing this now from the beginning of February! Disgusting service of staff who are not willing to help. Quality of the chair is good don't get me wrong but I would never shop here ever again and make sure my… Read Full Review

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★☆☆☆☆

“Go elsewhere”

Written on: 05/02/2015 by McDermottyr73 (1 review written)

I specifically chose (and paid extra for) desks available on the next day service. The 3 desks duly arrived as promised. However when I tried to put them together, 2 of them had no screws. Either this was bad packaging, but just as likely they had been taken out in the warehouse to give to someone else. I rang up and was told they would be dispatched as soon as possible and they would try to get them to me the next day (saturday) but most likely Monday. Not great, but the best that can be… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 21/10/2014 by 266Miller (1 review written)

Purchased 2 office chairs. Decided to send one back was informed there is a large re stocking charge. Took 3 weeks for the chair to collected. Still waiting for a refund 2 months later. Phone lines always busy and when you do get through offered false promises. Do not buy from them… Read Full Review

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★☆☆☆☆

“Customer Service? What Customer Service?”

Written on: 03/10/2014 by IsaiNicholson273 (1 review written)

The most appalling company I have ever had the misfortune of dealing with business to business. 4 months and my matter still hasn't been settled. If you're reading this review and were considering buying from them, under no circumstances proceed! They will likely tell you that they can't find your business so can't send you out anything on credit - meaning you need to pay upfront and endure months of getting no response when you try to chase it up. They know nothing about Customer… Read Full Review

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★☆☆☆☆

“APPALLING CUSTOMER SERVICE !!! A MUST TO AVOID !!”

Written on: 02/10/2014 by Fernandezfl243 (1 review written)

After waiting 6 weeks for 3 conference tables and given 3 different delivery dates , non of which materialised,I cancelled the order through sheer frustration after their final offer was to send me 3 table tops in one colour and all the legs in a different colour ?!!?!! The staff appear to be very helpful when placing an order, but do not want to know when they have a problem. They just use excuse after excuse to get you off the phone. The staff are clearly not empowered to solve customer… Read Full Review

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★☆☆☆☆

“still waiting”

Written on: 18/09/2014 by Byrd17 (1 review written)

I have ordered furniture and it arrived on the wrong day, after they contacted me to arrange delivery, they then contacted me a day before and I had to get someone to leave work and go home to accept the delivery, I then wanted to order keys, after several days of calls, I was told it was passed to a manager, who never bothered to contact me, I waited a week and nothing, so very poor management. Chased again via email, no response, chased again, no response, called 2 weeks later to be told… Read Full Review

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★☆☆☆☆

“Great Sales Staff Shocking Customer Service”

Written on: 24/08/2014 by Hatch281 (1 review written)

The sales staff are friendly and helpful, and offer good informative knowledge on their product base. Sp I placed an order for nearly £2,000 worth of product. To keep a very long and complicated story short; great sales, good fitting service, okay product, absolutely 'shocking' after sales customer service. Thankfully we have a credit account, if they had taken my money upfront I would be far more aggrieved than I am at the present moment in time. 4 weeks in and still no closer to them… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 03/07/2014

I bought a desk from Furniture at Work that they lied about in the description. They said it required minimal assembly. It had 70+ nails, screws and cams to put in. Not a problem, I am a DIY-er but a lot of people would not have appreciated being given false information. When I started assembling the desk, I realised that all of the cams were already in place, in the holes where I should have put them. Soon it became clear that the cams were faulty and were blocking the holes so it was not… Read Full Review

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★☆☆☆☆

“Cant get my money back”

Written on: 05/06/2014 by wrinkle (1 review written)

Delivered the wrong colour item, collected 3 weeks ago still fighting to get my £105.00 back, irony is I have brought the same item correct colour over £20.00 cheaper forma more reliable source. Avoid this company like the plague… Read Full Review

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