Furniture at Work Reviews - www.furnitureatwork.co.uk

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Latest Reviews

★☆☆☆☆

“Great Sales Staff Shocking Customer Service”

Written on: 24/08/2014 by Hatch281 (1 review written)

The sales staff are friendly and helpful, and offer good informative knowledge on their product base. Sp I placed an order for nearly £2,000 worth of product. To keep a very long and complicated story short; great sales, good fitting service, okay product, absolutely 'shocking' after sales customer service. Thankfully we have a credit account, if they had taken my money upfront I would be far more aggrieved than I am at the present moment in time. 4 weeks in and still no closer to them… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 03/07/2014

I bought a desk from Furniture at Work that they lied about in the description. They said it required minimal assembly. It had 70+ nails, screws and cams to put in. Not a problem, I am a DIY-er but a lot of people would not have appreciated being given false information. When I started assembling the desk, I realised that all of the cams were already in place, in the holes where I should have put them. Soon it became clear that the cams were faulty and were blocking the holes so it was not… Read Full Review

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★☆☆☆☆

“Cant get my money back”

Written on: 05/06/2014 by wrinkle (1 review written)

Delivered the wrong colour item, collected 3 weeks ago still fighting to get my £105.00 back, irony is I have brought the same item correct colour over £20.00 cheaper forma more reliable source. Avoid this company like the plague… Read Full Review

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★☆☆☆☆

“Dreadful Customer service on top of poor products”

Written on: 04/06/2014 by ChrisWootton (1 review written)

Our order was delivered incorrectly in the first instance and we had to wait over two weeks for the correct parts to arrive - having been promised a specific delivery day we disposed of the old furniture and therefore had to work without desks for this time After some 6 months or so the feet of the desks all started to collapse in on themselves - cheap plastic parts which age with time and became brittle. As a result the desks became wobbly and it was impossible to level them up. F@W then… Read Full Review

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★☆☆☆☆

“Absolutely Terrible, will never use them again”

Written on: 28/05/2014 by njButcher273 (1 review written)

Ordered an office table and 2 chairs, On delivery found out the table had a crack all the way down. on contacting the company they took 2 weeks to send out a new one and 4 weeks to collect the crack desk. During that time one of the chair stabilizer cracked and the wheel fell off. 2 weeks before I received a replacement. Then the 2nd chair two of the base wheels cracked and the seat with the arm rest cracked. another 2 weeks before parts were delivered. During this 5 to 6 weeks of going back… Read Full Review

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★☆☆☆☆

“Amazingly bad customer service”

Written on: 28/04/2014 by smotyn (1 review written)

twice now I have had an issue with this company the first time it took 3 months to resolve and this time it looks it is going the same way as we are currently up to 3 week to get some replacement parts and still no joy in sight. Use them at your peril is all I say!… Read Full Review

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★☆☆☆☆

“DREADFUL/AVOID - Wish I had read this page ”

Written on: 21/03/2014 by JonBuck (1 review written)

Ordered on Monday. Enquiry from them on Tuesday to check my credit worthiness and business premises as there wasn't a registered business at my property.. I run a business, I have a house, I need office furniture am I not Microsoft what was the point of this call?! They then didn't send me a delivery date (as promised), instead they sent me spam marketing for more products I didn't want. I rang on Thursday and was told it would be delivered that day as it 'was on the delivery van' - It wasn't… Read Full Review

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★☆☆☆☆

“AVOID THEM AT ALL COSTS”

Written on: 21/03/2014 by HayleyPHOTO (1 review written)

You wouldn't have thought it difficult to get two new office chairs, would you? Furniture@Work are the worst company to deal with ever! We unpacked and tried to construct the first chair. The bellows which sits between the seat and the chair back was so flimsey that it ripped as we put it together. To get a replacement part took 4 phone calls from me to them and over a months wait before the part arrived. Even the replacement bellows is a bit "iffy". With the first chair kind-of sorted, we… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 24/02/2014

I ordered a desk on 29th Jan for next day delivery, 30th Jan. I received only the desk top and modesty panel on 30th Jan, no legs or fixings, hence not the delivery I had paid extra for. Courier dropped off the legs on 31st Jan, but still no fixings. After several telephone calls to Furniture@Work's customer service, in which I was told various things (lies, as it turns out), the screws and fixings turned up on 8th February. When I asked for a refund of the next day delivery charge, I was told… Read Full Review

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★☆☆☆☆

“Totally dishonest and immoral company”

Written on: 18/12/2013

Never ever buy anything from this company. They are dishonnest,immoral and incapable of doing anything right. We ordered furnititure which turned up with no proper packing on a pallet too small so the desktops overlapped the pallet with no protection. Thus the desks arrived broken. We rejected the delivery. They refused to refund our money so we reluctantly agreed to allow them to redeliver. They failed to turn up. We then canceleld the order and asked for a full refund. They refused to refund… Read Full Review

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★☆☆☆☆

“Steer Well Clear”

Written on: 17/12/2013 by caseyhayley (2 reviews written)

Placed order on 5th December 2013 and paid £315.60. Heard nothing and when rang was told items no longer available. They offered an alternative which was declined as not suitable. Numerous phone calls and two phone calls later and still no refund. Have never experienced such poor customer service. Have had to raise a dispute with my credit card company… Read Full Review

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Caseyhayley's Response to caseyhayley's Review

Written on: 18/12/2013

Sorry should read "numerous phone calls (premium rate no) and two e mails later !

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★☆☆☆☆

“Absolutely dreadful!!!”

Written on: 17/12/2013

We ordered conference tables and chairs in June for our new conference facility. They should have been next day delivery - however the chairs were eventually received in mid July. One of them had a broken arm so we advised the company. Since then, 10 arms out of the 27 chairs have broken. We have asked for replacements which we will have to pay additional money for - but these have still not been received. When I advised them that legally they must repair, replace or refund, they have… Read Full Review

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★☆☆☆☆

“DREADFUL CUSTOMER SERVICE ONCE THEY HAVE YOUR MONEY”

Written on: 22/09/2013 by Pat1962 (1 review written)

I wish I had never ordered from this company. I placed an order with them at the end of August for over £1,000 for desks, drawers and a chair and to begin with things seemed OK. Then the wrong chair arrived (cheaper and inferior) and when I rang their expensive telephone number they took the details but I heard nothing. Nor did I hear anything about the rest of the order. I rang several times and was promised I would receive a call back but no one did. I also sent emails but no one replied. As… Read Full Review

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★☆☆☆☆

“Rubbish Customer Service, Rubbish Delivery Service, Beware”

Written on: 18/09/2013 by SparksDeals (1 review written)

My order was supposed to be delivered on Tuesday. It never arrived so I called their customer services, who did not have a clue, but I managed to get the delivery companies number from them, they are based in Liverpool as I am, so I though ok I could go and collect from their depot. When I contacted them and asked where my order was, I was advised it had been sent to Leeds by mistake. I just wish i had of read the reviews about this company before buying… Read Full Review

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★☆☆☆☆

“Wrong desks, late delivery, shoddy service - NEVER AGAIN!”

Written on: 16/09/2013

Order placed - and paid for - 2nd July with initial promise of 5 working day delivery; no phone call and no delivery over next 2 weeks so chased and told colour requested was made to order and is normally 3 weeks delivery; finally got delivery on 28th July but when install team started building I could see they were wrong size and wrong return - told them but they said that's what's on their paperwork so either way they were building the desks and leaving them behind! Phoned F@W to be told code… Read Full Review

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★☆☆☆☆

“Rubbish Chairs”

Written on: 28/06/2013 by Brokenbackchair (1 review written)

Absolute rubbish. Faulty goods supplied in April still awaiting conclusion. All excuses under the sun, blaming manufacturers. have advised our buyers never to use them again… Read Full Review

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★☆☆☆☆

“Cheapish and that's the only benefit”

Written on: 21/06/2013 by RayHawkins (2 reviews written)

Ordered 12 chairs from their "24 hour" range at 10am Wednesday for new office. Went to new office on Thursday and waited, after lunch phoned to check that they were on the way. Very friendly and helpful customer service assistant said that I should have had a phone call and he'd phone me back. An hour or so later I phoned again, different person was very polite and apologetic, said he'd check and phone me back. Another hour later, and another polite and pleasant assistant, another apology and… Read Full Review

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★☆☆☆☆

“stay away from this dreadful company”

Written on: 18/06/2013 by porridgepot (1 review written)

Poor customer service, dreadful and dishonest delivery company, failure to deliver goods as agreed. 3.5 months to finally get our money back. They even had the cheek to charge us a cancellation charge!! Which we agreed to just to be rid of this dreadful company. Stay away, for your own sanity… Read Full Review

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★★★★★

“Very pleased”

Written on: 28/05/2013 by DawnKoujan (2 reviews written)

I purchased two office desks. Very good price, fast delivery. No problems whatsoever. Happy to recommend this company… Read Full Review

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★★★★☆

“No Problemo!”

Written on: 24/05/2013

Hi, we ordered several chairs. They all arrived on time. Unfortunately one was slightly faulty, rang Furniture at Work and they swapped it within 3 days. No Problemo!… Read Full Review

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