Written on: 18/12/2013
Never ever buy anything from this company. They are dishonnest,immoral and incapable of doing anything right. We ordered furnititure which turned up with no proper packing on a pallet too small so the desktops overlapped the pallet with no protection. Thus the desks arrived broken. We rejected the delivery. They refused to refund our money so we reluctantly agreed to allow them to redeliver. They failed to turn up. We then canceleld the order and asked for a full refund. They refused to... (read more)
Written on: 17/12/2013 by caseyhayley (2 reviews written)
Placed order on 5th December 2013 and paid £315.60. Heard nothing and when rang was told items no longer available. They offered an alternative which was declined as not suitable. Numerous phone calls and two phone calls later and still no refund. Have never experienced such poor customer service. Have had to raise a dispute with my credit card company. (read more)
Written on: 17/12/2013
We ordered conference tables and chairs in June for our new conference facility. They should have been next day delivery - however the chairs were eventually received in mid July. One of them had a broken arm so we advised the company. Since then, 10 arms out of the 27 chairs have broken. We have asked for replacements which we will have to pay additional money for - but these have still not been received. When I advised them that legally they must repair, replace or refund, they have... (read more)
Written on: 22/09/2013 by Pat1962 (1 review written)
I wish I had never ordered from this company. I placed an order with them at the end of August for over £1,000 for desks, drawers and a chair and to begin with things seemed OK. Then the wrong chair arrived (cheaper and inferior) and when I rang their expensive telephone number they took the details but I heard nothing. Nor did I hear anything about the rest of the order. I rang several times and was promised I would receive a call back but no one did. I also sent emails but no one replied.... (read more)
Written on: 18/09/2013 by SparksDeals
My order was supposed to be delivered on Tuesday. It never arrived so I called their customer services, who did not have a clue, but I managed to get the delivery companies number from them, they are based in Liverpool as I am, so I though ok I could go and collect from their depot. When I contacted them and asked where my order was, I was advised it had been sent to Leeds by mistake. I just wish i had of read the reviews about this company before buying. (read more)
Written on: 16/09/2013
Order placed - and paid for - 2nd July with initial promise of 5 working day delivery; no phone call and no delivery over next 2 weeks so chased and told colour requested was made to order and is normally 3 weeks delivery; finally got delivery on 28th July but when install team started building I could see they were wrong size and wrong return - told them but they said that's what's on their paperwork so either way they were building the desks and leaving them behind! Phoned F@W to be told... (read more)
Written on: 21/06/2013 by RayHawkins (2 reviews written)
Ordered 12 chairs from their "24 hour" range at 10am Wednesday for new office. Went to new office on Thursday and waited, after lunch phoned to check that they were on the way. Very friendly and helpful customer service assistant said that I should have had a phone call and he'd phone me back. An hour or so later I phoned again, different person was very polite and apologetic, said he'd check and phone me back. Another hour later, and another polite and pleasant assistant, another apology... (read more)
Written on: 18/06/2013 by porridgepot
Poor customer service, dreadful and dishonest delivery company, failure to deliver goods as agreed. 3.5 months to finally get our money back. They even had the cheek to charge us a cancellation charge!! Which we agreed to just to be rid of this dreadful company. Stay away, for your own sanity. (read more)
Written on: 23/05/2013
This is the 4th or 5th time we have used FAW for metal framed banqueting chairs (have purchased around 70) and also 10 tub chairs for our reception area. The orders were placed by telephone and we have found the staff helpful, they rang to give us a delivery date and the chairs all arrived on that date and have lasted well despite very high levels of use. (read more)
Written on: 22/05/2013
There was a delay on my order, but they phoned me to advise and sent an email to say that they were delivering a more expensive chair at the same price because of the delay. I got the chair within 36 hours and am very happy with the replacement. Staff were efficient and helpful - as always. (read more)
Written on: 22/05/2013
I would NEVER EVER use this company again. We ordered a desk for our son, they took the money out of our account straight away. The desk delivery was so late that we ended up cancelling the order. That was in April and we were assured that the money would be in our account within 3-5 working days. WE ARE STILL WAITING FOR OUR MONEY. I have never felt compelled to write a review, but now feel so exasperated and disappointed I feel I have to warn other customers. PLEASE PLEASE DO NOT USE... (read more)
Written on: 17/05/2013 by LeftDumfounded (1 review written)
Late delivery, no update on delivery, chase chase chase, no answer, excuse excuse excuse, finally delivered approx. 5 weeks after order (allegedly from next day delivery stock) , one desk fell apart, customer service not concerned and bordering on non existent , weaselling out of even trying to put the matter right, Please all avoid with a wide berth, the most appalling customer experience we have ever experienced. (read more)
Written on: 08/04/2013
I bought a desk and chair, paid the extra and bought from the '24 hour' delivery offering. 1 week after placing the order I rang to find out where it was, to be told 'our systems have been upgraded' so your order won't be fulfilled till next week. 2 weeks after placing the order, I rang and was told; it will be with you on Friday (3 days time); after demanding to speak to a supervisor, was told they would call back first thing the next morning. 3 weeks after placing the order, I rang to... (read more)
Written on: 03/03/2013 by subduction
We recently had our garage converted and I ordered 2 desks from Furniture@Work, a week later I messaged them about delivery and received no response. It was only after I threatened to cancel the order that they responded. They delivered the items on the 22nd of February, my dad helped me carry them in. I then had to go to work, it was a surprise when I got home to see that my parents had put them up for me. They also said that they were too big for the room. When I walked in I saw the... (read more)
Written on: 05/02/2013 by OpusTelecom (1 review written)
Purchased 17 mesh back chairs which started to break fairly soon after delivery. When we notified FAW we were informed that it is a parts only warranty and they would send us parts. Some parts could not be fitted without specialist tools and the remaining chairs continued to break. The very last functional chair has now broken after a year and half. Problems include faulty gas rams, broken backs and wheels. As telephoning FAW hadnt achieved the desired response we wrote to them and have... (read more)
Written on: 25/01/2013
I had so many problems in locating the chair that I liked in the brochure and only find out how to do it when I called the customer service. Apparently, locating the chair by category nor the name is not useful but the actual product code and the color code. Then when I tried to purchase the item online, it looks as though that I was not able to delete the items that I no longer required. What it really worries me is that when the receipt (ie: the pdf file) was generated after payment has... (read more)
Written on: 15/12/2012
I Ordered a desk for my son for christmas over a month ago. Got a phone call weeks after I placed the order saying there was a problem with the website and I shouldn't of been allowed to order the desk that I did as it came as a pack of 4. If I wanted just one desk, I would have to pay a further £30 so they could open the pack. When my Mum complained about having to pay the extra, as it was their fault in the first place, the guy on the phone fobbed her off so much she got confused, and... (read more)
Written on: 10/12/2012 by PARA999 (1 review written)
I read the reviews after my purchase of a cabinet for £338 and thought oh my god!!!!! Well I found this company really good and efficient, a call to customer service confirmed when delivery would be. A phone call the day before came to confirm we would be in. Cabinet well packaged, in great condition and fit for purpose. WOULD USE AGAIN (read more)
Written on: 28/11/2012
A truly dreadful company. Ordered goods 2 years ago and had dreadful trouble sending back lockers which did not fit the description. Great reassurances from the sales team that I could easily send them back turned into a. 6 month nightmare to get them returned and collected. Had to threaten to charge them rent for the space occupied and actually sent an invoice which finally got them collected. Replacement lockers had no adjustable feet as described in catalogue and took several calls, to... (read more)
Written on: 10/11/2012
They messed up the delivery, so I cancelled the order. They didn’t like that at all and took over a month to process my refund. They came up with cancellation charges and all sorts of excuses and even threat of legal action didn’t work. In the end it was the intervention of a national newspaper that made them refund my money. And they only take orders on behalf of the manufacturers so don’t really know what they are selling and are not really in control of the deliveries. (read more)
Written on: 15/10/2012 by LeeTomkins (2 reviews written)
I attach an e-mail sent to Furniture@work, I think it says it all: Due to the rubbish customer service received from you and your company, please delete our details from your mailing and e-mail list. We do not wish to deal with a company that has such poor regard for customer service, when there are so many companies out there that have far greater interest in providing good customer service. We will take our business elsewhere. Thank you (read more)
Written on: 02/08/2012
I ordered from this awful firm some years back and the goods were shoddy and for fit for purpose, and since then they've sent those awful mailshots to me and invented names of others at my company. I've called them and I've written to them to ask them to stop sending the mailshots. Just taken to emailing them for multiple names, and hopefully that will work. I must have had over a trees worth of paper waste for many names over the years, and more just arrived again. Soooo sick of these... (read more)
Written on: 20/07/2012
They don't deliver what you order, then then try to charge more for what you originally ordered and then claim you have to pay more as you are bound by their terms and conditions. Read the small print, watch out for product descriptions on their order acknowledgements as they are different to the items you get. (read more)
Written on: 28/04/2012
"Guaranteed delivery within 5-10 working days" don't make me laugh! Goods were not delivered delivery dates were agreed I took three days of work to take delivery. "Unrivaled customer service" according to the site. This is true. IN A BAD WAY. Their customer service is even more shambolic and rude than Basil Fawlty. Waited 3 months for the goods. Every time you call you speak to someone different. Only when I lead sourced a senior guy's direct line and hassled him on a daily basis did I... (read more)
Written on: 05/04/2012
My partner lost several days work (self employed) to wait for goods they promised to send next day delivery. Given false hope on delivery dates. Order was worth several hundred pounds and started to panic that we'd been swindled. Goods did arrive eventually but we were on the verge of calling Trading Standards - perhaps a call to them would have helped future customers. The experience has been upsetting. Should have researched reviews about the company before ordering - learnt a tough... (read more)
Written on: 08/11/2011 by Jackblonde (1 review written)
I made the mistake of using this company without looking up any reviews, I can now see that several others have shared similar experiences! All started well, I ordered 2 filing cabinets, suspension files, 2 chairs & a stationary cupboard & an extra shelf for the cupboard, all in black. I paid for these items on the business credit card & after taking my email address was told I would receive confirmation of the order, this didn't happen. The chairs & suspension files arrived first then the... (read more)
Written on: 30/09/2011 by Cattlebridge (1 review written)
I ordered two bookcases online at the start of September and paid at this time. One was delivered on the due date. After several days of enquiring where the other was, I was told that the bookcases were discontinued and I had received the last one. Quite how money can be taken for goods which do not exist is unclear. I was offered an alternative bookcase and was told that stock had been checked so that the second delivery date was guaranteed. At 4 pm on that date I was informed by email... (read more)
Written on: 11/07/2011
I ordered a 5 drawer filing cabinet in cream from this company in April. The quoted 5-10 day delivery took weeks and when the item arrived it was a 15 drawer unit in blue whilst the delivery note said brown. I had to again wait weeks for collection of the item which was completed on the 17th June. Now the 11th July and I am still awaiting a refund. Emails receive a stock reply but no action. No one seems to care less. I can only describe the company as incompetant, uncaring, and... (read more)
Written on: 04/07/2011 by reviewcentrekm (1 review written)
The last time I dealt with a company like this was '2 left feet' just before they went bankrupt! I ordered a cabinet and yes it did arrive - but I ordered 'cream', the delivery note said 'fawn' (close enough) but the actual colour is 'brown' - so much for matching our cream kitchen. They do not have colour swatch pull-downs to assist purchasers, though the fact that they needed to check back with their supplier suggests that they did not even know the expected colour anyway!! Their... (read more)
Written on: 20/06/2011 by patgray (1 review written)
Good easy website with plenty of pictures and good descriptions of the items.We found what we were looking for and placed a telephone order. These were two seperate orders over two weeks and we spoke to two different sales persons each time. They were both friendly and efficient.The items came well within delivery times and arrived in perfect condition.We will definately use them again and reccommend them to anyone. (read more)
Written on: 16/05/2011
Having read other reviews after placing my order I was very concerned. However I have just taken delivery well within the 5-10 working days promised and am very happy with the quality of the product. Would have liked to be able to track the order but have no other complaints. Would happily order from company again. (read more)
Written on: 11/05/2011
A laughing stock of a company.
Claim 4-10 working days delivery then take literally WEEKS to NOT DELIVER the goods as ordered.
Whether a private customer or a business your money would be better spent by throwing into the north sea than on this shambles.
CS is a trainwreck no tracking numbers different point of contact and story each time you call. Lies told to you to abot delivery dates and they use a different firm to deliver.
When the delivery doesn't appear as agreed you have no way... (read more)
Written on: 25/04/2011 by Gillian Gordon (1 review written)
I did read these reviews before ordering goods from furniture@work and was a little concerned but as I couldn't get a colour match from numerous other suppliers I decided to go ahead.
Firstly, I ordered a wood sample via the website which came within 2 days. I then spoke to a sales person about my order telling him about the reviews I'd read and that I was tentative about ordering with them. He said that my order would be delivered within 10 - 14 working days and as we had no time limit... (read more)
Written on: 25/03/2011
I had the worst experience with another online company just before I rang Furnitureatwork. I spoke to sales man and told him that the day delay will occur and I will not be informed of it, I will cancel my order.
So, promised delivery date 48 hours, moved into 2 weeks, but at list they told me it will happen before I paid for my order, so I had a choice to cancel. Order was delivered in parts, one a week, so after 3 weeks I had my two desks, two cupboards and a chair.
My experience was OK... (read more)
Written on: 18/02/2011
I ordered a desk chair from Glasgow-based Furniture@work's website after speaking with their customer services department not once, but twice to check that the chair's advertised dimensions and colour were accurate. When they confirmed that they were, I placed my order. Unfortunately, on delivery it was obvious that the chair was considerably larger than advertised and would not fit the desk for which it was purchased. I then spent several frustrating weeks trying to return the chair and get... (read more)
Written on: 17/02/2011
Why didnt I read these reviews before I ordered !!! DO NOT USE THIS COMPANY
They take your money, give no delivery dates and when you ring they cant give you a date. Then they say item is out of stock !! why didnt they say that when placing the order???
I have now cancelled but worried I will not get my refund, as of yet I have no email confirmation of cancellation. He couldnt understand why I was cancelling either.
staff were rude, kept you waiting and had no answers, bunch of... (read more)
Written on: 11/02/2011
Like many reviewers I did not get delivery on time but after being fairly assertive with them it did turn up after just 13 working days which seems to be a record. Staff were pleasant but could not always give me a credible answer. Furniture was good and in good condition - value for money but probably better to get direct from DAMS International. Treat F@W with caution. (read more)
Written on: 05/02/2011
BUYERS BEWARE!!!!!!!!! . THEY SHOULD NOT IN BUSINESS. WORST EVER EXPERIENCE OF INTERNET COMMERCE. THEY DID NOT DELIVER THE GOODS, CUSTOMER SERVICE IS VERY RUDE AND EVERY TIME THEY TELL ME A DIFFERENT LIE.
I BOUGHT A FILING FURNITURE ON THE 11TH OF DECEMBER. DELIVERY WAS INDICATED AS 5-10 WORKING DAYS. NOT RECEIVING IT, I CALLED CUSTOMER SERVICE. AFTER A WEEK THEY SENT ME AN EMAIL CONFIRMING DELIVERY BY THE 21TH OF JANUARY. THEY DID NOT DELIVER AGAIN. I CALLED AGAIN ON THE TO COMPLAIN ON THE... (read more)
Written on: 04/02/2011
Absolutely terrible and if you are considering purchasing anything from this company, please think very carefully!
We ordered some office furniture 12 months ago and when we came to buy some more, it arrived broken. After a fair few weeks of tickets, phone calls and complaints they did eventually replace the item.
We should have learnt our lesson, but we wanted the furniture to match, so we ordered some more very recently. Although over the phone they guaranteed us that the furniture was... (read more)
Written on: 04/02/2011
Out of choice i would have given 0%, this company should not be trading at all, customer service, they are having a laugh telling you to select option 2 for customer service should be called NO customer service, no help at all service, rude ignorant telephone operators who cant answer the simplest of questions, delivery never happens, nobody knows anything here.
Disgraceful, poor, useless and should not be trading. Dont use this company unless you want stress and no products. Go to... (read more)
Written on: 02/02/2011
This company are appalling. Having been told that the alaska workstation is in stock I have now waited 6 weeks so far. They are saying it will be a further 5 weeks now before I will take delivery.
Customer service is non existent and they seem to have no concept of how to compensate customers for such poor service. Hopefully, you are reading this before you make an order with them and not after.
I wish I had read about the company before engaging in all this frustration with them. They... (read more)
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