furniture at work www.furnitureatwork.co.uk reviews | Watch This Item.

Average Ratings
Quality of service	0.9/10
Layout of shop	1.5/10
Value for Money	2/10
Reviewer Rating	1/10
Overall Rating	1/10

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9% Recommended10 out of 115 Reviews

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115 Review Centre Furniture at Work www.furnitureatwork.co.uk Reviews

Full review by
Guest.
on 1st Jul 2009

User Rating : 0
Respect : 0

Good Points: None

Bad Points: Everything!

General comments: Furniture at Work is the worst company I have ever dealt with when it comes to customer service!!!! I ordered chairs for our office in January 2009. One was never delivered & this took 2 further weeks to arrive, without an explanation or a signature it was just dumped in our reception. One was broken and needed a replacement part. I waited a month for this only to then be told they couldn't give me a part, but could order me a new chair. I was then told that this would be a further 2 months wait for the chair, so I asked for it to be refunded. This then took a further month to sort out, as there were issues with them not wanting to collect it as the box had already been thrown out...something they were well aware of. I was finally told at the end of April, that we would receive a full refund for the chair. It's now July & I still haven't received any money back....apparently they're still waiting for confirmation the chair was collected (something they already had from me). It's been the most stressful experience of my life and I don't know how they are still in business!!!
Guest's review and ratings | 204 words
Review by
england72
on 12th Jun 2009

User Rating : 0
Respect : 0
i ordered my product but Furniture at Work failed to tell me they did not have it in stock for another 4 weeks, if i had not of phoned to ask where it was i would still be waiting now. it took 5 phone calls over 2 weeks and a threat of getting my credit card company involved to get my money back. at no point did the comapny make any effort to help and i had to make all the effort.
england72's full review | 79 words
Review by
wonkywee
on 30th Apr 2009

User Rating : 0
Respect : 0
I order an office chair from Furniture@work. I started to suspect this wasn't going to be a pleasant experience when I did not receive any confirmation of order email from them, only from my credit card company to tell me the money had been taken from my account. I had to then make approx 10 calls to the company to ask them first to give me confirmation that they had my order on their system and then to find out when I could expect my order. Each time I spoke to a different person on their 'help ...
wonkywee's full review | 255 words
Review by
Guest.
on 28th Apr 2009

User Rating : 0
Respect : 0
I ordered a chair from Furniture@work. Their website is very deceptive and looks very modern and functional. They state that chairs are normally delivered after 24 hours. My chair has not turned up and this is 2 weeks later. They do not reply to emails via their automated contact us link and all you get is an automated reply that tells you
Guest's full review | 61 words
Review by
Guest.
on 27th Apr 2009

User Rating : 0
Respect : 0
I ordered from Furniture at Work on 12 March. Partial delivery two weeks later, second partial delivery two weeks after that, then nothing. I phoned and they promise to phone me back but nothing. I phone and they promise to e-mail me back, but nothing.
Guest's full review | 53 words
Review by
denisep1
on 27th Apr 2009

User Rating : 0
Respect : 0
I would not recommend a friend or anyone else to place an order with Furniture at Work.I placed an order for a desk and a pedestal on Friday 13/3/09 with delivery supposed to be within 5-10 working days. The money was immediately taken from my card on 16/3/09. I started asking the Customer Services department by email, for a delivery date after 5 days so that someone would be in at the required time. After many emails over the next 5 weeks, I still could not get any idea of a delivery date so e ...
denisep1's full review | 260 words
Review by
Guest.
on 8th Apr 2009

User Rating : 0
Respect : 0
Furnitureatwork.com is frankly the worst company I have ever dealt with. Faulty goods, slow/no refund even after the item was picked up. Customer service is awful and, don't bother contacting anyone senior in the business with your issue, as they won't grace you with s responce (I tried to contact the Head of Ops ). Dreadful - please avoid.
Guest's full review | 60 words
Review by
bobdouglas52
on 5th Apr 2009

User Rating : 0
Respect : 0
My son ordered 3 office chairs from Furniture at Work , all arrived quite quickly but all of them were not suitable for use. The two bigger ones, the bolts did not fit and they looked as if they were second hand, marked and dirty. The smaller one the lift arm didn't work. It took numerous expensive phone calls to get them picked up, eventually the smaller one was and a refund came within two weeks. The bigger ones were still littering my front room for 5 weeks. Still expensive phone calls w ...
bobdouglas52's full review | 179 words
Review by
thcnunz
on 3rd Apr 2009

User Rating : 0
Respect : 0
Furniture at Work is Possibly the worst company I have ever dealt with. Their website looked very professional and unfortunately they were anything but. After waiting 2 weeks, they could not tell me when my desk would be delivered. Finally, they gave me a delivery date which did not suit me so I asked to redeliver on another date which fit my schedule. They then got it wrong, and tried to deliver on the orginal date. After one month I have finally received my money back and bought a desk from Ar ...
thcnunz's full review | 157 words
Review by
Guest.
on 2nd Apr 2009

User Rating : 0
Respect : 0
I can never get through to Furniture at Work on the phones, completely useless at answering queries and solving customer problems
Guest's full review | 21 words
Review by
Alex D
on 4th Mar 2009

User Rating : 0
Respect : 0
We purchased a fairly expensive leather chair for our MD from this company and the chair is faulty. The chair has a warranty to cover this, but we seem to be getting nowhere with this company! We have written e-mails, made at least 8 phone calls and promised to have a manager call me back and much more.. But nothing yet! The only explanation they have given so far is that their supplier has gone bust! That's nothing to do with me, I didn't buy from their supplier. I paid Furtinure at Work Ltd., ...
Alex D's full review | 125 words | 1 comment added.
Review by
Guest.
on 25th Feb 2009

User Rating : 0
Respect : 0
I ordered a stool from Furniture at Work to be delivered within 5-10 working days. It's been 21 working days and I've yet to even receive a call about delivery. I've emailed and telephoned numerous times but get nowhere. I've now written to their head of operations and if it's not resolved will take the matter to the small claims court. Furniture at Work have failed consistently to resolve the matter with me, offer me any solutions or even have the courtesy to call me back to update me.
Guest's full review | 88 words
Review by
Guest.
on 22nd Feb 2009

User Rating : 1
Respect : 0
Furniture at Work has polite customer service. Despite being polite, promised follow up never actually happened after any of my 5 phone calls. Cancelled my order following lots of delays and then being told it was out of stock for another 2 months.
Guest's full review | 41 words
Review by
ewan mcfarlane
on 21st Feb 2009

User Rating : 1
Respect : 0
I had 2 desks, 2 pedestals, 2 bookshelves delivered from Furniture At Work in good condition and within the time stated. Product is fair quality and good value. A wheel broke and fell of one of the office chairs within a couple of weeks from new. I photographed this and emailed it along with a request to get it sorted under warranty asap. My customer account manager has apparently forwarded all the information to "Customer Services". Good products and good prices aren't enough without great cust ...
ewan mcfarlane's full review | 95 words
Review by
chas1
on 12th Feb 2009

User Rating : 1
Respect : 0
Furniture at Work provide very poor service - delivery estimates do not seem to be met and they do not answer the phone or reply to Emails. Prices are good. No communication. Inaccurate delivery times
chas1's full review | 35 words
Review by
Guest.
on 10th Feb 2009

User Rating : 0
Respect : 0
I ordered a large amount from Furniture at Work, desks, chairs etc for a new office i was opening, without going into too much detail, various items were missing! I would have desks without the frames or drawers, chairs with wheels missing! considering the amount of money I spent I expected better service, although when I 1st called they were very keen to sort this problem, but call after call and day after day the missing parts never arrived, and if they did, they were the wrong parts!! After ...
Guest's full review | 153 words
Review by
Guest.
on 9th Jan 2009

User Rating : 10
Respect : 0
Furniture at Work offer very fast delivery and are keen to help on the phones. One set of shelves had the wrong runners sent, the correct ones were sent out quickly though. We have bought several thousand pounds worth of items which have all arrived promptly. We continue to use this company as our first port of call for furniture.
Guest's full review | 60 words
Review by
eddr
on 3rd Dec 2008

User Rating : 0
Respect : 0
I have ordered folding tables and when they have charged me they forgot to let me know of a little minor detail (the way they regarded that) this minor detail is that it was OUT OF STOCK... the worst thing is that I don;t remember them trying to contact me. So I had to call them a couple of times just to talk to someone, obviously when you want to purchase you will get to Speak with a sales person straight away but if it's customer service that you seek... then you will wail 10, 15, 20 minutes o ...
eddr's full review | 192 words
Review by
robertah
on 3rd Dec 2008

User Rating : 0
Respect : 0
Appalling experience. It took 6 months to complete my order - I was sent the wrong furniture, repeatedly sent damaged pieces that needed replacing and took 3 weeks to arrive - some replacements were more damaged than the originals! They consistently made mistakes over what was ordered. Finally after 6 months I had all the furniture required (3 bookcases and 2 desks) to refit the office! I was promised a £150.00 refund for the problems. They didn't credit my account with one returned desk ...
robertah's full review | 127 words
Review by
eddiegreen75
on 23rd Nov 2008

User Rating : 0
Respect : 0
I placed an order with this company over the phone after seeing their advert, my order was almost £600. When I placed the order they quoted between 5 to 10 working day's delivery time.I waited but after the 10 days had expired I rang the company to be told that I would have to wait as sometimes the delivery takes longer, I informed them that I was not happy. I then rang on several occasions but they gave me apparent excuses each time, I still could not get an answer when the delivery wou ...
eddiegreen75's full review | 265 words