Furniture at Work Reviews - www.furnitureatwork.co.uk

Click here if this is your business
★☆☆☆☆
1.0 / 5
419
11% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Furniture at Work www.furnitureatwork.co.uk - Ask a question now

Media Gallery for Furniture at Work www.furnitureatwork.co.uk

Furniture at Work www.furnitureatwork.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Awful service recevied by this company”

Written on: 05/05/2015 by AmberRnezhad (1 review written)

I placed an order on 05/01/15, I was told my items would be delivered within 5-10 working days. I didn't receive my full order until 14/04/15. As a new business I found this extremely stressful. The majority of staff were unhelpful, I could never speak to the same person so would have to explain my issues every time. The managers were extremely unhelpful and rude. I could never get a straight answer about my items. They provided me with a delivery date, as I couldn't trust them anymore, I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Diabolical Service”

Written on: 30/04/2015 by StanfromIBM (1 review written)

Didn't send the right furniture then had the ordasity to charge me for collection. Still waiting for collection some 4 weeks later and only then will i get a refund. Every time i call for an update thing always have just been done in the last hour. are they in a ******* time warp or something. MESSAGE TO THE MD: GET A BLOODY GRIP OF YOUR COMPANY AND USELESS STAFF… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 31/03/2015 by PerrysMK (1 review written)

We have had absolutely disgusting service from Furniture at Work. Last year we had a total refurbishment at our dealership spending thousands and thousands of pounds with them. Our siutation has been going on for nearly a year now as follows: We ordered black leather stools for our canteen to go with the black leather furniture we had ordered from Furniture at Work. The 12 stools came through as brown leather rather than black, which obviously did not go with the other furniture. Furniture… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Chair broke”

Written on: 19/03/2015 by william1977 (1 review written)

After two months of buying my first chair the plastic base snapped. They sent a new one out straight away. 2months later the arm rest broke. they replaced that. Then 2 months later the base broke for second time and I nearly fell on the floor. They did not care that it was a health and safety issue. just wanted to send replacement parts. No more I said I have had enough. SOmeone will get hurt one of these days. Never got a refund, threw it in the tip. Waste of time and money. Max weight 150Kg… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling customer service!!! Avoid!!!”

Written on: 03/03/2015 by Georgiaw (1 review written)

I have received appalling customer service from this company who failed to read delivery notes and failed to install a chair in my office ( such a simple task ) which I paid £10 extra for!! When I asked for a refund of the delivery charge I got no answer for days on end. I'm still chasing this now from the beginning of February! Disgusting service of staff who are not willing to help. Quality of the chair is good don't get me wrong but I would never shop here ever again and make sure my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Go elsewhere”

Written on: 05/02/2015 by McDermottyr73 (1 review written)

I specifically chose (and paid extra for) desks available on the next day service. The 3 desks duly arrived as promised. However when I tried to put them together, 2 of them had no screws. Either this was bad packaging, but just as likely they had been taken out in the warehouse to give to someone else. I rang up and was told they would be dispatched as soon as possible and they would try to get them to me the next day (saturday) but most likely Monday. Not great, but the best that can be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking service”

Written on: 21/10/2014 by 266Miller (1 review written)

Purchased 2 office chairs. Decided to send one back was informed there is a large re stocking charge. Took 3 weeks for the chair to collected. Still waiting for a refund 2 months later. Phone lines always busy and when you do get through offered false promises. Do not buy from them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service? What Customer Service?”

Written on: 03/10/2014 by IsaiNicholson273 (1 review written)

The most appalling company I have ever had the misfortune of dealing with business to business. 4 months and my matter still hasn't been settled. If you're reading this review and were considering buying from them, under no circumstances proceed! They will likely tell you that they can't find your business so can't send you out anything on credit - meaning you need to pay upfront and endure months of getting no response when you try to chase it up. They know nothing about Customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“APPALLING CUSTOMER SERVICE !!! A MUST TO AVOID !!”

Written on: 02/10/2014 by Fernandezfl243 (1 review written)

After waiting 6 weeks for 3 conference tables and given 3 different delivery dates , non of which materialised,I cancelled the order through sheer frustration after their final offer was to send me 3 table tops in one colour and all the legs in a different colour ?!!?!! The staff appear to be very helpful when placing an order, but do not want to know when they have a problem. They just use excuse after excuse to get you off the phone. The staff are clearly not empowered to solve customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“still waiting”

Written on: 18/09/2014 by Byrd17 (1 review written)

I have ordered furniture and it arrived on the wrong day, after they contacted me to arrange delivery, they then contacted me a day before and I had to get someone to leave work and go home to accept the delivery, I then wanted to order keys, after several days of calls, I was told it was passed to a manager, who never bothered to contact me, I waited a week and nothing, so very poor management. Chased again via email, no response, chased again, no response, called 2 weeks later to be told… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Great Sales Staff Shocking Customer Service”

Written on: 24/08/2014 by Hatch281 (1 review written)

The sales staff are friendly and helpful, and offer good informative knowledge on their product base. Sp I placed an order for nearly £2,000 worth of product. To keep a very long and complicated story short; great sales, good fitting service, okay product, absolutely 'shocking' after sales customer service. Thankfully we have a credit account, if they had taken my money upfront I would be far more aggrieved than I am at the present moment in time. 4 weeks in and still no closer to them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible”

Written on: 03/07/2014

I bought a desk from Furniture at Work that they lied about in the description. They said it required minimal assembly. It had 70+ nails, screws and cams to put in. Not a problem, I am a DIY-er but a lot of people would not have appreciated being given false information. When I started assembling the desk, I realised that all of the cams were already in place, in the holes where I should have put them. Soon it became clear that the cams were faulty and were blocking the holes so it was not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cant get my money back”

Written on: 05/06/2014 by wrinkle (1 review written)

Delivered the wrong colour item, collected 3 weeks ago still fighting to get my £105.00 back, irony is I have brought the same item correct colour over £20.00 cheaper forma more reliable source. Avoid this company like the plague… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful Customer service on top of poor products”

Written on: 04/06/2014 by ChrisWootton (1 review written)

Our order was delivered incorrectly in the first instance and we had to wait over two weeks for the correct parts to arrive - having been promised a specific delivery day we disposed of the old furniture and therefore had to work without desks for this time After some 6 months or so the feet of the desks all started to collapse in on themselves - cheap plastic parts which age with time and became brittle. As a result the desks became wobbly and it was impossible to level them up. F@W then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely Terrible, will never use them again”

Written on: 28/05/2014 by njButcher273 (1 review written)

Ordered an office table and 2 chairs, On delivery found out the table had a crack all the way down. on contacting the company they took 2 weeks to send out a new one and 4 weeks to collect the crack desk. During that time one of the chair stabilizer cracked and the wheel fell off. 2 weeks before I received a replacement. Then the 2nd chair two of the base wheels cracked and the seat with the arm rest cracked. another 2 weeks before parts were delivered. During this 5 to 6 weeks of going back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Amazingly bad customer service”

Written on: 28/04/2014 by smotyn (1 review written)

twice now I have had an issue with this company the first time it took 3 months to resolve and this time it looks it is going the same way as we are currently up to 3 week to get some replacement parts and still no joy in sight. Use them at your peril is all I say!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DREADFUL/AVOID - Wish I had read this page ”

Written on: 21/03/2014 by JonBuck (1 review written)

Ordered on Monday. Enquiry from them on Tuesday to check my credit worthiness and business premises as there wasn't a registered business at my property.. I run a business, I have a house, I need office furniture am I not Microsoft what was the point of this call?! They then didn't send me a delivery date (as promised), instead they sent me spam marketing for more products I didn't want. I rang on Thursday and was told it would be delivered that day as it 'was on the delivery van' - It wasn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID THEM AT ALL COSTS”

Written on: 21/03/2014 by HayleyPHOTO (1 review written)

You wouldn't have thought it difficult to get two new office chairs, would you? Furniture@Work are the worst company to deal with ever! We unpacked and tried to construct the first chair. The bellows which sits between the seat and the chair back was so flimsey that it ripped as we put it together. To get a replacement part took 4 phone calls from me to them and over a months wait before the part arrived. Even the replacement bellows is a bit "iffy". With the first chair kind-of sorted, we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use this company”

Written on: 24/02/2014

I ordered a desk on 29th Jan for next day delivery, 30th Jan. I received only the desk top and modesty panel on 30th Jan, no legs or fixings, hence not the delivery I had paid extra for. Courier dropped off the legs on 31st Jan, but still no fixings. After several telephone calls to Furniture@Work's customer service, in which I was told various things (lies, as it turns out), the screws and fixings turned up on 8th February. When I asked for a refund of the next day delivery charge, I was told… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Totally dishonest and immoral company”

Written on: 18/12/2013

Never ever buy anything from this company. They are dishonnest,immoral and incapable of doing anything right. We ordered furnititure which turned up with no proper packing on a pallet too small so the desktops overlapped the pallet with no protection. Thus the desks arrived broken. We rejected the delivery. They refused to refund our money so we reluctantly agreed to allow them to redeliver. They failed to turn up. We then canceleld the order and asked for a full refund. They refused to refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview