Written on: 17/05/2013 by LeftDumfounded (1 review written)
Late delivery, no update on delivery, chase chase chase, no answer, excuse excuse excuse, finally delivered approx. 5 weeks after order (allegedly from next day delivery stock) , one desk fell apart, customer service not concerned and bordering on non existent , weaselling out of even trying to put the matter right, Please all avoid with a wide berth, the most appalling customer experience we have ever experienced. (read more)Visit furnitureatwork.co.uk
Written on: 08/04/2013
I bought a desk and chair, paid the extra and bought from the '24 hour' delivery offering. 1 week after placing the order I rang to find out where it was, to be told 'our systems have been upgraded' so your order won't be fulfilled till next week. 2 weeks after placing the order, I rang and was told; it will be with you on Friday (3 days time); after demanding to speak to a supervisor, was told they would call back first thing the next morning. 3 weeks after placing the order, I rang to... (read more)Visit furnitureatwork.co.uk
Written on: 03/03/2013 by subduction
We recently had our garage converted and I ordered 2 desks from Furniture@Work, a week later I messaged them about delivery and received no response. It was only after I threatened to cancel the order that they responded. They delivered the items on the 22nd of February, my dad helped me carry them in. I then had to go to work, it was a surprise when I got home to see that my parents had put them up for me. They also said that they were too big for the room. When I walked in I saw the... (read more)Visit furnitureatwork.co.uk
Written on: 05/02/2013 by OpusTelecom (1 review written)
Purchased 17 mesh back chairs which started to break fairly soon after delivery. When we notified FAW we were informed that it is a parts only warranty and they would send us parts. Some parts could not be fitted without specialist tools and the remaining chairs continued to break. The very last functional chair has now broken after a year and half. Problems include faulty gas rams, broken backs and wheels. As telephoning FAW hadnt achieved the desired response we wrote to them and have... (read more)Visit furnitureatwork.co.uk
Written on: 25/01/2013
I had so many problems in locating the chair that I liked in the brochure and only find out how to do it when I called the customer service. Apparently, locating the chair by category nor the name is not useful but the actual product code and the color code. Then when I tried to purchase the item online, it looks as though that I was not able to delete the items that I no longer required. What it really worries me is that when the receipt (ie: the pdf file) was generated after payment has... (read more)Visit furnitureatwork.co.uk
Written on: 15/12/2012
I Ordered a desk for my son for christmas over a month ago. Got a phone call weeks after I placed the order saying there was a problem with the website and I shouldn't of been allowed to order the desk that I did as it came as a pack of 4. If I wanted just one desk, I would have to pay a further £30 so they could open the pack. When my Mum complained about having to pay the extra, as it was their fault in the first place, the guy on the phone fobbed her off so much she got confused, and... (read more)Visit furnitureatwork.co.uk
Written on: 10/12/2012 by PARA999 (1 review written)
I read the reviews after my purchase of a cabinet for £338 and thought oh my god!!!!! Well I found this company really good and efficient, a call to customer service confirmed when delivery would be. A phone call the day before came to confirm we would be in. Cabinet well packaged, in great condition and fit for purpose. WOULD USE AGAIN (read more)Visit furnitureatwork.co.uk
Written on: 28/11/2012
A truly dreadful company. Ordered goods 2 years ago and had dreadful trouble sending back lockers which did not fit the description. Great reassurances from the sales team that I could easily send them back turned into a. 6 month nightmare to get them returned and collected. Had to threaten to charge them rent for the space occupied and actually sent an invoice which finally got them collected. Replacement lockers had no adjustable feet as described in catalogue and took several calls, to... (read more)Visit furnitureatwork.co.uk
Written on: 10/11/2012
They messed up the delivery, so I cancelled the order. They didn’t like that at all and took over a month to process my refund. They came up with cancellation charges and all sorts of excuses and even threat of legal action didn’t work. In the end it was the intervention of a national newspaper that made them refund my money. And they only take orders on behalf of the manufacturers so don’t really know what they are selling and are not really in control of the deliveries. (read more)Visit furnitureatwork.co.uk
Written on: 15/10/2012 by LeeTomkins (2 reviews written)
I attach an e-mail sent to Furniture@work, I think it says it all: Due to the rubbish customer service received from you and your company, please delete our details from your mailing and e-mail list. We do not wish to deal with a company that has such poor regard for customer service, when there are so many companies out there that have far greater interest in providing good customer service. We will take our business elsewhere. Thank you (read more)Visit furnitureatwork.co.uk
Written on: 02/08/2012
I ordered from this awful firm some years back and the goods were shoddy and for fit for purpose, and since then they've sent those awful mailshots to me and invented names of others at my company. I've called them and I've written to them to ask them to stop sending the mailshots. Just taken to emailing them for multiple names, and hopefully that will work. I must have had over a trees worth of paper waste for many names over the years, and more just arrived again. Soooo sick of these... (read more)Visit furnitureatwork.co.uk
Written on: 20/07/2012
They don't deliver what you order, then then try to charge more for what you originally ordered and then claim you have to pay more as you are bound by their terms and conditions. Read the small print, watch out for product descriptions on their order acknowledgements as they are different to the items you get. (read more)Visit furnitureatwork.co.uk
Written on: 28/04/2012
"Guaranteed delivery within 5-10 working days" don't make me laugh! Goods were not delivered delivery dates were agreed I took three days of work to take delivery. "Unrivaled customer service" according to the site. This is true. IN A BAD WAY. Their customer service is even more shambolic and rude than Basil Fawlty. Waited 3 months for the goods. Every time you call you speak to someone different. Only when I lead sourced a senior guy's direct line and hassled him on a daily basis did I... (read more)Visit furnitureatwork.co.uk
Written on: 08/04/2012
The service I got was excellent. My desk arrived the next day as promised. The quality was good and I saved around £30 had I purchase it elsewhere. I would buy again from this company and recommend to my friends. (read more)Visit furnitureatwork.co.uk
Written on: 05/04/2012
My partner lost several days work (self employed) to wait for goods they promised to send next day delivery. Given false hope on delivery dates. Order was worth several hundred pounds and started to panic that we'd been swindled. Goods did arrive eventually but we were on the verge of calling Trading Standards - perhaps a call to them would have helped future customers. The experience has been upsetting. Should have researched reviews about the company before ordering - learnt a tough... (read more)Visit furnitureatwork.co.uk
Written on: 03/04/2012 by Johnpk (1 review written)
Just had delivery of a leather chair which I purchased for only £39 and assembled it with no problem whatsoever. Very pleased with purchase and will certainly be dealing with Furniture at work in future. (read more)Visit furnitureatwork.co.uk
Written on: 08/11/2011 by Jackblonde (1 review written)
I made the mistake of using this company without looking up any reviews, I can now see that several others have shared similar experiences! All started well, I ordered 2 filing cabinets, suspension files, 2 chairs & a stationary cupboard & an extra shelf for the cupboard, all in black. I paid for these items on the business credit card & after taking my email address was told I would receive confirmation of the order, this didn't happen. The chairs & suspension files arrived first then the... (read more)Visit furnitureatwork.co.uk
Written on: 30/09/2011 by Cattlebridge (1 review written)
I ordered two bookcases online at the start of September and paid at this time. One was delivered on the due date. After several days of enquiring where the other was, I was told that the bookcases were discontinued and I had received the last one. Quite how money can be taken for goods which do not exist is unclear. I was offered an alternative bookcase and was told that stock had been checked so that the second delivery date was guaranteed. At 4 pm on that date I was informed by email... (read more)Visit furnitureatwork.co.uk
Written on: 11/07/2011
I ordered a 5 drawer filing cabinet in cream from this company in April. The quoted 5-10 day delivery took weeks and when the item arrived it was a 15 drawer unit in blue whilst the delivery note said brown. I had to again wait weeks for collection of the item which was completed on the 17th June. Now the 11th July and I am still awaiting a refund. Emails receive a stock reply but no action. No one seems to care less. I can only describe the company as incompetant, uncaring, and... (read more)Visit furnitureatwork.co.uk
Written on: 04/07/2011 by reviewcentrekm (1 review written)
The last time I dealt with a company like this was '2 left feet' just before they went bankrupt! I ordered a cabinet and yes it did arrive - but I ordered 'cream', the delivery note said 'fawn' (close enough) but the actual colour is 'brown' - so much for matching our cream kitchen. They do not have colour swatch pull-downs to assist purchasers, though the fact that they needed to check back with their supplier suggests that they did not even know the expected colour anyway!! Their... (read more)Visit furnitureatwork.co.uk
Written on: 20/06/2011 by patgray (1 review written)
Good easy website with plenty of pictures and good descriptions of the items.We found what we were looking for and placed a telephone order. These were two seperate orders over two weeks and we spoke to two different sales persons each time. They were both friendly and efficient.The items came well within delivery times and arrived in perfect condition.We will definately use them again and reccommend them to anyone. (read more)Visit furnitureatwork.co.uk
Written on: 16/05/2011
Having read other reviews after placing my order I was very concerned. However I have just taken delivery well within the 5-10 working days promised and am very happy with the quality of the product. Would have liked to be able to track the order but have no other complaints. Would happily order from company again. (read more)Visit furnitureatwork.co.uk
Written on: 10/05/2011
A laughing stock of a company.
Claim 4-10 working days delivery then take literally WEEKS to NOT DELIVER the goods as ordered.
Whether a private customer or a business your money would be better spent by throwing into the north sea than on this shambles.
CS is a trainwreck no tracking numbers different point of contact and story each time you call. Lies told to you to abot delivery dates and they use a different firm to deliver.
When the delivery doesn't appear as agreed you have no way... (read more)
Written on: 25/04/2011 by Gillian Gordon (1 review written)
I did read these reviews before ordering goods from furniture@work and was a little concerned but as I couldn't get a colour match from numerous other suppliers I decided to go ahead.
Firstly, I ordered a wood sample via the website which came within 2 days. I then spoke to a sales person about my order telling him about the reviews I'd read and that I was tentative about ordering with them. He said that my order would be delivered within 10 - 14 working days and as we had no time limit... (read more)
Written on: 25/03/2011
I had the worst experience with another online company just before I rang Furnitureatwork. I spoke to sales man and told him that the day delay will occur and I will not be informed of it, I will cancel my order.
So, promised delivery date 48 hours, moved into 2 weeks, but at list they told me it will happen before I paid for my order, so I had a choice to cancel. Order was delivered in parts, one a week, so after 3 weeks I had my two desks, two cupboards and a chair.
My experience was OK... (read more)
Written on: 18/02/2011
I ordered a desk chair from Glasgow-based Furniture@work's website after speaking with their customer services department not once, but twice to check that the chair's advertised dimensions and colour were accurate. When they confirmed that they were, I placed my order. Unfortunately, on delivery it was obvious that the chair was considerably larger than advertised and would not fit the desk for which it was purchased. I then spent several frustrating weeks trying to return the chair and get... (read more)Visit furnitureatwork.co.uk
Written on: 17/02/2011
Why didnt I read these reviews before I ordered !!! DO NOT USE THIS COMPANY
They take your money, give no delivery dates and when you ring they cant give you a date. Then they say item is out of stock !! why didnt they say that when placing the order???
I have now cancelled but worried I will not get my refund, as of yet I have no email confirmation of cancellation. He couldnt understand why I was cancelling either.
staff were rude, kept you waiting and had no answers, bunch of... (read more)
Written on: 11/02/2011
Like many reviewers I did not get delivery on time but after being fairly assertive with them it did turn up after just 13 working days which seems to be a record. Staff were pleasant but could not always give me a credible answer. Furniture was good and in good condition - value for money but probably better to get direct from DAMS International. Treat F@W with caution. (read more)Visit furnitureatwork.co.uk
Written on: 05/02/2011
BUYERS BEWARE!!!!!!!!! . THEY SHOULD NOT IN BUSINESS. WORST EVER EXPERIENCE OF INTERNET COMMERCE. THEY DID NOT DELIVER THE GOODS, CUSTOMER SERVICE IS VERY RUDE AND EVERY TIME THEY TELL ME A DIFFERENT LIE.
I BOUGHT A FILING FURNITURE ON THE 11TH OF DECEMBER. DELIVERY WAS INDICATED AS 5-10 WORKING DAYS. NOT RECEIVING IT, I CALLED CUSTOMER SERVICE. AFTER A WEEK THEY SENT ME AN EMAIL CONFIRMING DELIVERY BY THE 21TH OF JANUARY. THEY DID NOT DELIVER AGAIN. I CALLED AGAIN ON THE TO COMPLAIN ON THE... (read more)
Written on: 04/02/2011
Absolutely terrible and if you are considering purchasing anything from this company, please think very carefully!
We ordered some office furniture 12 months ago and when we came to buy some more, it arrived broken. After a fair few weeks of tickets, phone calls and complaints they did eventually replace the item.
We should have learnt our lesson, but we wanted the furniture to match, so we ordered some more very recently. Although over the phone they guaranteed us that the furniture was... (read more)
Written on: 04/02/2011
Out of choice i would have given 0%, this company should not be trading at all, customer service, they are having a laugh telling you to select option 2 for customer service should be called NO customer service, no help at all service, rude ignorant telephone operators who cant answer the simplest of questions, delivery never happens, nobody knows anything here.
Disgraceful, poor, useless and should not be trading. Dont use this company unless you want stress and no products. Go to... (read more)
Written on: 02/02/2011
This company are appalling. Having been told that the alaska workstation is in stock I have now waited 6 weeks so far. They are saying it will be a further 5 weeks now before I will take delivery.
Customer service is non existent and they seem to have no concept of how to compensate customers for such poor service. Hopefully, you are reading this before you make an order with them and not after.
I wish I had read about the company before engaging in all this frustration with them. They... (read more)
Written on: 30/01/2011
In my twenty or so years of business, never have I had the dis-pleasure of dealing with such a company. Bad attitude and arrogance would appear to be a requirement of the job, I am proud to call myself Scottish and I am equally proud of my own Glasgow heritage, however the people to whom I dealt with really are in need of an attitude adjustment. I can only imagine the working conditions or perhaps the lifestyle of those working with this organisation, perhaps it ' s all down to the... (read more)Visit furnitureatwork.co.uk
Written on: 25/01/2011
I ordered a desk for home from Furniture at work. I explained I needed a Friday delivery. The desk did take about 4 weeks to deliver rather than the 2 they quoted so it may not be worth using this company if you are in a rush. However, after 1 call to query the delivery date I was given a friday date which F@W fulfilled and the quality of the desk I bought is extremely high for the price paid. I also found the call centre staff extremely responsive. (read more)Visit furnitureatwork.co.uk
Written on: 22/01/2011
FURNITURE AT WORK: This is the most USELESS company I have ever dealt with. Their so called 'Customer Care Department' don't give a damn. We placed an order weeks ago: some goods received damaged (poorly packaged), some goods had items missing, other goods just haven't turned up. I call/email them and get very little in the way of a reply and emails are rarely from a named person, just says "F@Work'. DO NOT deal with this company, they will drive you around the bend and waste your... (read more)Visit furnitureatwork.co.uk
Written on: 12/01/2011
WORST EXPERIENCE EVER WHY DIDN'T I READ THE REVIEWS BEFOREHAND!! PLACED AN ORDER MONDAY FOR 24HR DELIVERY NO SIGN OF IT TUESDAY SO CALLED AND THEY SAID THEY WOULD LOOK INTO IT. RECEIVED AN EMAIL SAYING THEY WOULD GET BACK TO ME WITHIN 48HRS!! STILL NO SIGN WEDNESDAY SO CALLED AGAIN AND THEY SAID THEY WERE LOOKING INTO IT AND THEY WOULD CALL ME SO NOT TO CALL BACK. I ASKED IF I SHOULD CANCEL MY ORDER IF ITS GOING TO TAKE MUCH LONGER AND THEY SAID IT'S UP TO YOU. COMPANIES LIKE THIS SHOULD NOT... (read more)Visit furnitureatwork.co.uk
Written on: 11/01/2011
I would have given this 0/5 if I could. Simply the worst business I have ever dealt with. 4 weeks late, followed by an order which was missing stuff, followed by me cancelling the remainder of the order and asking for a refund, followed by the remaining products being sent to me, followed by them blaming me and refusing to refund. THE WORST EXPERIENCE EVER! BUNCH OF UNEDUCATED IDIOTS (read more)Visit furnitureatwork.co.uk
Written on: 07/01/2011
This company does not deserve to operate, i wished too that i had found these comments before ordering.
As they have not delivered and obviously do not care it is my intention to contact my credit card company and request the payment is recovered on the grounds of failure to supply, i urge others to do likewise, i am sure it will give a faster and guaranteed refund and i would like to think this will also affect their status with the card providers.
The company also claims to be members of... (read more)
Written on: 08/12/2010
They say anything to get the order,after the due delivery date attitude changes. Aggresive bunch think they are doing you the favour!! Lucky public.
We were due for an office move, asked did our staff need chairs?
Avoid do not waste your time, they are unreliable, liars, have no idea of service need to look up the meaning of customer.
Don't fall for the fast delivery, quality or any other line at any stage.
Written on: 06/12/2010
Customers come last - that is their slogan.
Furniture at work delivered the wrong piece of furniture, which ended up costing us £70 extra for the assembling and dissambling/putting back in the box. As we are a charity, we asked them if they could give a small discount? They showed no concern or interest. I would never want to deal with this company again. (read more)
Written on: 30/11/2010 by Sick to death (2 reviews written)
I didn't want to rate this company at all as they deserve zero rating and that's not allowed! They make promises they don't keep, their website is untruthful,they ignore customer communications and, after making sure things will go badly wrong for their customers, they then offer to make things right but only by getting more money out of you.
It's disgraceful and I'm at a loss to understand why and how they can still be in business. There's enough sadness and misery in the world without bad... (read more)
Written on: 26/11/2010
Ordered two managers chairs 6th November 24 hour delivery service value £280.00. now 26th November - still waiting. Cancelled order would you believe it they want to charge a cancellation fee!!!!!! My view is that have cancelled because thay have not delivered...............
Company are disorganised to say the least.
order number 0749394
Written on: 23/11/2010
When i placed my order with furniture@work i was asked to purchase (conned more like) more expensive chairs as this would be guaranteed 24hr delivery, which i agreed to as I needed them in 24hrs i was also GUARANTEED 24hr delivery on the same order for a table.48hrs later the table arrived but was damaged & also no chairs delivered. when i phoned to tell furniture@work that 1 item was delivered damaged & the chairs hadn't been delivered (which i paid more for to guarantee 24hr delivery)i was... (read more)Visit furnitureatwork.co.uk
Written on: 23/11/2010 by joanne warner (2 reviews written)
ordered manager chairs x 2 on 6th November - still waiting for next day delivery.
Emails unanswered - would not touch this company with a barge pole if I had read the reviews first.
Have informed company by email to cancel order - still no reply!!! (read more)
Written on: 15/11/2010
Ordered a desk 6 weeks ago, still not arrived.. And still don't have a delivery date.
They said they attempted delivery on a date, but no one turned up! Now they want extra cash to cover the 're-delivery' cost!!
Stay clear - wish I found this forum and looked these guys up first! (read more)
Written on: 05/11/2010
Bought the furniture under the pretence it would be delivered within 10 days, another bad review....
Furniture however was of a high quality...
Do not buy if you need furniture in a hurry, as even when I phoned, the person on the other end did not seem to know where my furniture was or when it would be delivered. When i was given the answer of "it should be next week", the furniture arrived the next day! (read more)
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