Office Supermarket Reviews - www.officesupermarket.co.uk

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★★☆☆☆
2.4 / 5
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Latest Reviews

★☆☆☆☆

“Do not use this company!”

Written on: 05/12/2014 by 12trevor13 (1 review written)

Ordered a desk with three drawer pedestal on a Friday evening- advertised as available for next working day delivery (Tuesday), and a noticeboard on 48 hours delivery (Wednesday) . Emailed the company requesting delivery on the following Thursday-only an automated response received. Notice board arrived on the Tuesday! Three drawer pedestal arrived on Thursday as expected, no sign of the desk. Contacted the company Thursday evening by email- again only an automated response. Contacted the… Read Full Review

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★☆☆☆☆

“Worried customer”

Written on: 20/11/2014 by 445Moore (1 review written)

Ordered on Friday for next day delivery, it's now 7pm on Monday still no sign and no response to my email sent on Saturday, just phoned, as office opened till 8 according to website, to get msg the office is closed, BAD FEELING ABOUT THIS COMPANY, how can they exist in today's world! One very angry customer… Read Full Review

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★☆☆☆☆

“shocking customer service”

Written on: 14/11/2014 by Lennonn18 (1 review written)

Just spent £1200 on the website as the furniture looked good, but when it came 2 chairs were missing, so phoned them and they said 'out of stock'. There was no alternative around the same price / style apart from a slight upgrade. Under no circumstances would they give a pre upgrade. I offered to pay the upgrade on one chair and they cover the other and I got an abrupt NO'. The customer service was hideous. I was made to feel like i'd just phoned him to sell… Read Full Review

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★☆☆☆☆

“NEVER AGAIN,. TERRIBLE SERVICE!!!”

Written on: 07/11/2014 by Littleton (1 review written)

I ordered an opus rectangular desk, it was advertised as 24 hours delivery, that was a joke, took 4 days to arrive. The desk looked as though it has been dragged across the warehouse floor, badly damaged and supplied with the wrong fixinig kit. Office Supermarket failed to respond to an email, so had to phone them. They told me that when i sent them photographic evidence of the damage then i would be refunded, they lied, they tried to send me another desk top. When i phoned them again they… Read Full Review

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★☆☆☆☆

“Absolute joke of a company”

Written on: 07/11/2014 by barty14566 (1 review written)

Delivered filing cabinet five day late --- so badly damaged you could not open the drawers. Phoned to get replacement and the continously lie about one being dispatched to the extent they have now given three seperate days for delivery so you take the time off work to wait for it .... nothing comes. So you phone again only to be told..... it's out of stock! I would not trust this company as far as I could through them - terrible service… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER!”

Written on: 13/09/2014 by JakaylaMorgan (1 review written)

Ordered a pedestal from them that arrived damaged. 3 weeks later after getting NO response and stuck with a broken product I am having to look into legal action. … Read Full Review

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★☆☆☆☆

“Appalling after sales ”

Written on: 18/07/2014 by Frances315 (1 review written)

I placed a small order for two desks and two chairs the order arrived next day as stated on the website which was great and although the boxes were not damaged the desk inside the box was extensively damaged after a quick phone call a replacement desk was dispatched and scheduled for delivery the next again day, it arrived on schedule and again no external damage to the box but the desk inside was damaged beyond repair so was returned with the courier and again office supermarket dispatched a… Read Full Review

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★☆☆☆☆

“1 MONTH LATER AND STILL NO GOODS”

Written on: 16/07/2014 by NCltd (1 review written)

Placed an order over 1 month ago and we are still waiting for it to arrive. Despite cancelling it and requesting a refund - still no response, no refund or goods! Their customer service is non existent. We would never buy from them again, nor would we recommend to any other companies… Read Full Review

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★☆☆☆☆

“Absolutely awful service”

Written on: 12/07/2014 by matthew.brophy (1 review written)

Ordered over the phone 2 weeks in advance of the delivery date I needed. I mentioned having read some bad reviews, and they said not to worry as all of those problems had been sorted! I ordered a number of desks, pedestals and chairs, and was promised they were all available for delivery on my specified date. They charged my credit card on the date of the order for the full amount. The day before the delivery date, I phoned up to make sure they were definitely going to deliver the next day… Read Full Review

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★☆☆☆☆

“Absolutely Disgusting Service..READ REVIEWS FIRST”

Written on: 09/06/2014

I order over £1000 worth of office furniture and was GUARANTEED NEXT DAY DELIVERY..WHAT A JOKE!!! Contacted them 2 days later as still not arrived and was told that Part of the order was on its way,When I said "what do you mean part order" he then said "oh I mean all of it".. Part of order did arrive so I rang again and was told that the guy I spoke to earlier had placed an order for the rest as it had not been ordered in the first place!!Again I was promised NEXT DAY DELIVERY.. guess what IT… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 05/06/2014 by 80Bell (1 review written)

Most of my order has never been delivered and ordered in April. Every time I call I keep being told another 5 days. I cancelled the order and had been told that my credit card was refunded. it has not, so back on the phone again. I ordered fromm Paperstones, was cheaper, and delivered the next day. Only thing is - still waiting for money back… Read Full Review

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★☆☆☆☆

“Home office desk.”

Written on: 13/05/2014 by CharleeNicholson1970 (1 review written)

I ordered an Oxford Corner Desk on 4/4/14 and an executive chair. Chair arrived 4days later but now on 11/5/14 am still waiting for my desk. I did get a delivery on the 11April but it was the wrong desk. After 4/5 phone calls they still cannot find out where the one I ordered has been delivered to. I was told on my last call that I had been spoken to and that it was sorted. I have not spoken to anyone and it's still not sorted. Another phone call is on the cards… Read Full Review

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★☆☆☆☆

“MAKE YOUR OWN-QUICKER!!”

Written on: 05/02/2014 by juliedow (1 review written)

ORDER CONFIRMATION 29/10/13 "THANK YOU FOR YOUR ORDER, WE REALLY APPRECIATE YOUR CUSTOM". I'M SURE YOU APPRECIATE MY CUSTOM AS I PAID YOU £321.60 ON 29/10/13 FOR A CABINET (TAMBOUR CUPBOARD) THAT SHOULD TAKE 1 - 2 WEEKS AND THIS IS NOW 05/02/14 AND STILL NOT HERE!!!! NEVER MIND-SHOULD BE HERE BY 17/02/14 (OR MAYBE WHEN HELL FREEZES OVER!)I HAVE PHONED COUNTLESS TIMES REGARDING THIS (I SHOULD MAYBE CHARGE MY TIME TO THIS COMPANY AS I SEEM TO BE SPENDING MORE TIME TRYING TO SORT THEIR PROBLEMS… Read Full Review

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Worldstores's Response to juliedow's Review

Written on: 25/02/2014

Thank you for taking the time to submit your review, we are currently looking into your order.
Kind Regards
Jasmine

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★☆☆☆☆

“Avoid this company”

Written on: 06/01/2014

Ordered desks urgently required for business on the basis of their delivery promise (next day) As it was 30 December took the precaution of phoning first and was told that delivery would be on Friday 3 January. Failed to deliver on Friday and courier arrived with only part of the order on Monday saying that goods damaged i.e. a week after the order they havent delivered at all - so much for "next day" delivery. Courier abandoned two large boxes of components (useless without the remaining parts… Read Full Review

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★☆☆☆☆

“Dont believe their delivery promises”

Written on: 25/10/2013

I ordered yesterday for today on their "Next Day" service. It hasn't arrived, they failed… Read Full Review

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★☆☆☆☆

“Do not order from office supermarket!”

Written on: 06/10/2013

Thought it might be easier to just paste my complaint letter! I've already wasted enough time on these guys. I placed my order on Tuesday. Although I knew it was a next day delivery I stressed to the man I spoke to how important it was that the items arrived on time as they were needed for an important launch event taking place on Saturday. I was assured that the items would arrive as planned and received email confirmation of my order. On Tuesday PM I was advised by my client that the items… Read Full Review

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★☆☆☆☆

“Is it possible to rate this company with no stars?!”

Written on: 19/09/2013

Just the most dreadful company. Ordered a cabinet, which arrived three days later than it should have done. Arrived without any doors, but handily they did include instructions for building a bookcase! Have had to call twice to chase the doors. The first time I held for 12 minutes before the call was answered, and then 18 minutes the second time, only to be answered by totally disinterested staff on both occassions. I was told they would call back with information, but they did not call. I have… Read Full Review

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★☆☆☆☆

“Be careful - dishonest company.”

Written on: 29/08/2013

Be very careful when ordering from officesupermarket.co.uk We ordered 9 desks from them and have experienced problems and appalling service from start to finish. Their website was easy to order from, but the desks did not turn up when promised. We phoned to ask why and were told that they would look into it and return our call. We didn't hear back from them. Chased again and were given another delivery date and time, but the delivery was over 4 hours late. One of the desks was badly… Read Full Review

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★★★★★

“just the ticket”

Written on: 28/07/2013

thank you for my beautiful desk it came very quick and was very easy to build just what I needed for my computer. there is plenty of cupboard space and because it is long you have plenty of room on the top for all your other bits and pieces I am a very happy bunny… Read Full Review

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★★★★★

“very good, quick”

Written on: 26/07/2013

Firstly i would like to say i am so happy to across this website. As a company we do purchase office furniture and we are very glad to find it at the discounted rates like on here. Delivery wasnt a problem either. Very happy, will be using it again… Read Full Review

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