Office Supermarket Reviews - www.officesupermarket.co.uk

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Don't order from”

Written on: 26/05/2016 by Lopezec440 (1 review written)

Placed a next day order at start of month, still waiting on at the end of the month. Customer service have lied to me, so far they have promised callbacks, have closed online queries raised and have even assured me of a delivery date which has come and gone. If you want your items do not order from Office supermarket. If I could leave less than 1 star for them I would!… Read Full Review

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★☆☆☆☆

“what a waste of time”

Written on: 18/05/2016 by stevecanham (1 review written)

No next day delivery.no one knows where it is or when it will arrive. Google should not be promoting this company. if i dont get my refund in 7 days i will be claiming it back through google pay insurance… Read Full Review

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★☆☆☆☆

“Next Day On website, Still waiting after 3 days! ”

Written on: 10/03/2016 by bbarchha (1 review written)

This company is a joke. Waited over 45 mins on the phone to customer services, first time i got cut off then had to wait another 45 mins!! On the website they said NEXT DAY, im still waiting 3 days later Spoke to someone in cust service eventually and they said they couldn't help as it was shipped directly from their supplier. They had to investigate and then call me back within 4 hours!!! What an absolute Mickey Mouse Company, I will never be using this company again. I recommend to… Read Full Review

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★☆☆☆☆

“Items broken when delivered inside box”

Written on: 02/03/2016 by Petersonrd130 (1 review written)

We ordered a number of large items from this company. It took a few days to get all all the items unwrapped. The last item was a three drawer pedestal which had the top broken off and various large pieces of wood broken off. Contacted this company by phone three times before we spoke to any one, It took at least 30 minutes each time to get a response and when we got trough they refused to do an exchange of item without pictures, We took pictures only to find that the on site damaged goods… Read Full Review

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★☆☆☆☆

“Arrived late and was missing a package, no service”

Written on: 07/02/2016 by 405Connell (1 review written)

This has got to be the worst company that I have dealt with. You can not speak to anybody in their customer service department. I ordered the goods 26Jan16 and my credit card was immediately billed. The company promised next day delivery for orders placed before 12:00. My order was placed around 16:00 so I expected the items 2 days later. In reality they were shipped 3 days later. So much for the next day delivery. The delivery came 14 out of 15 items. My wife signed for it and stated that… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 04/12/2015 by HughFitzsimmons (1 review written)

The change for next day delivery is bad, as you will NOT get next day delivery. We have cancelled the order and notified the bank to cancel the transaction. We are notifying trading standards of the lack of interest from the company to deliver on time, or at all and answering their phones seems to be something is just something in folklore. And based on the other ton of 1 stars, we are not alone with this view - this company should be shut down… Read Full Review

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★☆☆☆☆

“Only use if you don't want any customer service help”

Written on: 07/10/2015 by Paytone15 (1 review written)

Used this company to purchase two desks on a next day delivery. Desks showed up 5 days late! Trying to get through to customer service's is like pulling teeth I have been on hold for over an hour and still not got through to find out where my order is. Worst company I have ever used!… Read Full Review

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★☆☆☆☆

“Horrendous, horrendous, horrendous”

Written on: 28/09/2015 by Henry2888 (1 review written)

Well, what can I say? Three weeks after initial delivery and we are still missing all table legs! Have tried calling on numerous occasions, but after waiting on hold for 30 minutes (everytime) you lose patience. Stay well clear; they may be cheap and very helpful at point of sale, but their service after is disgraceful. Almost £4000 spent and no complete furniture. I hope others avoid using them and make them realise that business is about service… Read Full Review

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★☆☆☆☆

“order not received”

Written on: 25/09/2015 by Powerspc276 (1 review written)

waiting for 2 weeks to get my order. try call to customer service. 1st time - 15min - no answer 2nd - 15min - no answer last time waiting for 26min to get answer. company is piece of never use again… Read Full Review

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★★☆☆☆

“I ordered a new Computer chair which said it was in...”

Written on: 15/09/2015

I ordered a new Computer chair which said it was in stock,Available next day..Delivery was suppose to be next day delivery..i gave it three days and tried phone them on numerous occasions..they never answer the phone. 5 days later (not next day as stated) the chair turns up,Box was in a right state it had been banged around,there was a strap missing on the box too and the other strap had been put on that tight it had cut quite deep into the box (thankfully it didn't catch anything inside),And… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 28/08/2015 by gqMcManus29 (1 review written)

Damaged base of chair this company will not answer the phone or deal with the problem, AVOID at all costs… Read Full Review

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★☆☆☆☆

“Appauling”

Written on: 19/02/2015 by MartinCo (1 review written)

If I could of given a zero I would of! The saga started on 29th November, we chose this company as they did next day delivery! Two days later we receive a delivery 2 desks out of 3 in wrong colour, the one that was correct was damaged & 1 out of the 2 drawer units damaged. So we received 1 drawer unit that was usable! It then took them until after Xmas to replace the order Great when the office was due to open on the 5th Dec!!! In short over the phone I was promised the earth. Eventually we… Read Full Review

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★☆☆☆☆

“Very Poor Service”

Written on: 31/12/2014 by thyss10109 (1 review written)

Placed an order for an item that was advertised with a 48 hour delivery. I then queried on the day of supposed delivery where my order was as the shipping status should that this had still not been shipped. Only after I had complained was I then informed that the item would be sent some 10 days after ordering. What a complete joke. Their website is inaccurate and you would be better to use a more reputable company. Wasted a day waiting in for these idiots to deliver. Do not use them… Read Full Review

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★☆☆☆☆

“Do not use this company!”

Written on: 05/12/2014 by 12trevor13 (1 review written)

Ordered a desk with three drawer pedestal on a Friday evening- advertised as available for next working day delivery (Tuesday), and a noticeboard on 48 hours delivery (Wednesday) . Emailed the company requesting delivery on the following Thursday-only an automated response received. Notice board arrived on the Tuesday! Three drawer pedestal arrived on Thursday as expected, no sign of the desk. Contacted the company Thursday evening by email- again only an automated response. Contacted the… Read Full Review

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★☆☆☆☆

“Worried customer”

Written on: 20/11/2014 by 445Moore (1 review written)

Ordered on Friday for next day delivery, it's now 7pm on Monday still no sign and no response to my email sent on Saturday, just phoned, as office opened till 8 according to website, to get msg the office is closed, BAD FEELING ABOUT THIS COMPANY, how can they exist in today's world! One very angry customer… Read Full Review

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★☆☆☆☆

“shocking customer service”

Written on: 14/11/2014 by Lennonn18 (1 review written)

Just spent £1200 on the website as the furniture looked good, but when it came 2 chairs were missing, so phoned them and they said 'out of stock'. There was no alternative around the same price / style apart from a slight upgrade. Under no circumstances would they give a pre upgrade. I offered to pay the upgrade on one chair and they cover the other and I got an abrupt NO'. The customer service was hideous. I was made to feel like i'd just phoned him to sell… Read Full Review

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★☆☆☆☆

“NEVER AGAIN,. TERRIBLE SERVICE!!!”

Written on: 07/11/2014 by Littleton (1 review written)

I ordered an opus rectangular desk, it was advertised as 24 hours delivery, that was a joke, took 4 days to arrive. The desk looked as though it has been dragged across the warehouse floor, badly damaged and supplied with the wrong fixinig kit. Office Supermarket failed to respond to an email, so had to phone them. They told me that when i sent them photographic evidence of the damage then i would be refunded, they lied, they tried to send me another desk top. When i phoned them again they… Read Full Review

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★☆☆☆☆

“Absolute joke of a company”

Written on: 07/11/2014 by barty14566 (1 review written)

Delivered filing cabinet five day late --- so badly damaged you could not open the drawers. Phoned to get replacement and the continously lie about one being dispatched to the extent they have now given three seperate days for delivery so you take the time off work to wait for it .... nothing comes. So you phone again only to be told..... it's out of stock! I would not trust this company as far as I could through them - terrible service… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER!”

Written on: 13/09/2014 by JakaylaMorgan (1 review written)

Ordered a pedestal from them that arrived damaged. 3 weeks later after getting NO response and stuck with a broken product I am having to look into legal action. … Read Full Review

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★☆☆☆☆

“Appalling after sales ”

Written on: 18/07/2014 by Frances315 (1 review written)

I placed a small order for two desks and two chairs the order arrived next day as stated on the website which was great and although the boxes were not damaged the desk inside the box was extensively damaged after a quick phone call a replacement desk was dispatched and scheduled for delivery the next again day, it arrived on schedule and again no external damage to the box but the desk inside was damaged beyond repair so was returned with the courier and again office supermarket dispatched a… Read Full Review

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