Optical Express Laser Eye Clinics - www.opticalexpress.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Terrible! Avoid ”
Written on: 29/04/2013
If you are given an appointment time then beware because you will wait an extra hour minimum to be seen! Trafford Centre waiting times are dreadful! Get a grip optical express. And keep to the timings! Avoid this company at all costs! (read more)
★☆☆☆☆
“Length refund time”
Written on: 16/03/2013 by rippedoffcustomerto (1 review written)
After initial IOL consultation (09.02.13) I paid £1556.45 upfront with the remaining £1000.00 on 10mths interest free credit. Had to go to Harley Street London (25.02.13)for a final consultation. Was told not suitable for surgery and would get refund via head office. Expected it to be a couple of days, when no refund happened I emailed. Again no timely response so I wrote to head office. They didn't get back to me until they phoned on 11th March. It was only then I learnt that they hold... (read more)
Opticalexpress's Response to rippedoffcustomerto's Review
Written on: 04/04/2013
Hi,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within Review Centre without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
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Adversary's Response to rippedoffcustomerto's Review
Written on: 06/04/2013
Hi
Common complaint...please talk to your local MP.....many others are taking this action.
OE have been answering complaints like yours for months and months if nt years, saying tat THS is not the Evelyn of service they expect to give!,....so why are they continuing to do it
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★★★★☆
“Results - great, customer experience - lacking”
Written on: 20/02/2013 by harvey83 (1 review written)
I had Lasik surgery at the Harley Street clinic 10 days ago and so far the results have been impressive. I had severe shorsightedness of around -8 in both eyes and currently have better han 20/20 vision. There's no denying the impressive outcome. However the overall customer experience was not great. The clinic has seen better days, the toilets were dirty and the overall atmosphere was like an NHS health centre waiting room. Not what you expect when you're paying thousands of pounds. My... (read more)
Opticalexpress's Response to harvey83's Review
Written on: 25/02/2013
Hi harvery83,
Thanks for taking the time to share your feedback and experience. I am glad to hear that you are very happy with your clinical outcome and enjoying the benefit of laser eye surgery.
I am sorry, however, to read about your thoughts on other aspects of your experience. I can assure you that I will pass all your feedback on to the relevant people within the business. If you would like to discuss this further, I would be happy for you to contact me directly at customerfeedback@opticalexpress.com.
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
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★★★★★
“Very happy with the resuilts”
Written on: 16/02/2013 by DH1966 (1 review written)
I had laser eye surgery last year and the results have been ammazing. I had been wearing glasses and contact lenses for most of my life when i heard about laser eye surgery. The thought of wearing glasses and contacts lenses for the rest of my life really was depressing me. I looked at a few reviews and spoke to a few people who had the surgery and i was really impressed with what they said about Optical Express. I decided to have it done and booked a consultation through the Optical Express... (read more)
★★☆☆☆
“I fell like I am being fobbed off ”
Written on: 15/02/2013 by sarahpreston (1 review written)
Having worn glasses and contact lens for 27 years and hated them, I decided to go for eye laser surgery. Went for the tests/scans and was told I was suitable for surgery on both eyes. Had the surgery on 24th July 2012 and my left eye didn't change. Have been back to the clinic so many times for follow up tests and scans, each time I see a different person and they have all so far fobbed me off. Finally managed to get them to book me in for a re enhancement on my left eye, but with a... (read more)
★★★★★
“Great Results”
Written on: 22/01/2013 by Jojay (1 review written)
Hi I had Intralease - Lasik laser eye surgery in 2012 and have been really please with the results. I used to need two sets of glasses one for long distance and on for short but now I only need reading glasses which is fine. I have read many reviews on this site and some have not been very happy with Optical Express, I can only say that my whole experience has been absolutely fine from start to finish. Because I have had my eyes lasered Optical Express had given me some vouchers to pass on... (read more)
★☆☆☆☆
“Lost a customer”
Written on: 18/01/2013 by Raf_88 (1 review written)
I had my eye test here 3 years ago and decided to go back for a 2 year check up. The eye test was fine and for some reason I decided to buy some expensive glasses. The staff need to tell customers on the cancellation policy which left me 55 pounds out of pocket. I decided to phone and say I did not want them. The glasses were still in the shop so what have I paid for? That is a lot of money to throw away. It's disgraceful. The staff were not helpful at all. 28 working days for a refund?... (read more)
Opticalexpress's Response to Raf_88's Review
Written on: 18/01/2013
Hi,
Thanks for your feedback and for sharing your experience.
We take such complaints seriously and would like to investigate your experience further. This is not the level of service that we aspire to as one of the UK’s leading opticians.
Could you email me at customerfeedback@opticalexpress.com with your relevant details and we will investigate further
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
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★☆☆☆☆
“Refunds - Unreasonable delay ”
Written on: 11/01/2013 by Lin66 (1 review written)
I had to cancel after paying £400 deposit as I was not suitable, this was 28 November, I can't get them to refund me either. After a call today a manager was supposed to contact me, they could not do that, I have emailed them and plan on contacting Watchdog and my bank to see if the can help. Absolutely unreasonable delay. Update: Since originally writing this review on 15 Jan, I have received a full refund. I emailed the customer service address given by someone else on this site. They... (read more)
★★★★★
“I was expecting to have better vision, ”
Written on: 10/01/2013 by RolandHamRiche (1 review written)
I was expecting to have better vision, but the laser surgery has exceeded my expectations. I didn't realise how used I was to seeing the world through my glasses, with everything being framed. Now, with no glasses, the world is no longer framed and beautifully clear. If I wasn't wearing my glasses, I would not look at people as their faces were a blur and I would not recognise then. Now I have much more confidence and look the world in the eye... (read more)
Scottpatterson's Response to RolandHamRiche's Review
Written on: 19/02/2013
Hello; thanks for posting your review, I am currently going to them for a free consultation on getting the laser eye surgery. Were you happy with all advice provided and would you recommend them? I'm quite nervous as its obviously scary having your eyes operated on and I keep fearing of something going wrong :$
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★☆☆☆☆
“Promised refund within 28 days (still waiting after 78...”
Written on: 05/01/2013
I signed up for laser eye surgery but changed my mind within 3 days after paying my deposit. Accordingly, I was promised a refund of the 300 GBP by two Optical Express employees on the phone (I was told by both that this would be issued within 28 days). The money should therefore have arrived in mid-November at the latest and it is now January 5th...I called twice to complain nicely and received an apology and an additional promise that the money would be sent. Nothing has happened. I will... (read more)
Millga320's Comment
Written on: 05/01/2013
Same here exactly the same. . .
Would not trust them at all. Also they took my money in one minute in good faith.
These people don't like refunding money. They also tell lies
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Opticalexpress's Comment
Written on: 07/01/2013
Hi,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
Jayeshsodha's Comment
Written on: 21/02/2013
I have experienced the same problem. I've sent an email to the address above and put your name in the subject. Customer services have been no help at all so far. I hope you will help. Thanks, I look forward to your response
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Hoppingmad2's Comment
Written on: 08/01/2013
I have a while to wait for my refund yet then as im only at 28 working days today 8/01/13, being told that there is a delay next refunds are only being paid week begining 4/02/13, which will be at least 46 working days.
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Valjen23's Comment
Written on: 12/01/2013
I have had the same problem although I had laser eye surgey it deteriorated after 3 years, so I was interested in interocular lens replacment, I had an appointment at Harley St but they only gave me 48 hours to make up my mind (which wasn't enough) and I got cold feet about the procedure and decided to decline within the 24 hours, but cannot get my £500 deposit back, I have made lots of calls, been promised a refund within 28 days from Nov 16th but still no joy. I was perhaps considering the interocular surgery at a later date but definitely wouldn't use them again now!
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Jomoss's Comment
Written on: 16/01/2013
Same here, I was promised a refund in 28 days I'm now at 34 days. I've called several times and just get the 'I can only apologise' response and 'I can promise you that you will have your money in the next 24 hours,' I still don't have any money. They took the money off me within 24 hours but I can't get it back. They owe me £1,900
On my last call just this week Monday 14 January 2013, I yet again got the 'you will have your money in 24 hours' and I asked them to e-mail me explaining why I hadn't had my money and why people are lying to me. They said they would do that......in the next 24 hours........I'm still waiting for my e-mail.
The cheek of it is they keep sending me e-mails saying I can have £300 of eye surgery
This company are a disgrace and I only wish I knew how to take further action other than just phoning them, which is also costing me a fortune in telephone charges.
I think I will start with Watchdog with a complaint, they can not be allowed to get away with this.
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Robyn121212's Comment
Written on: 18/01/2013
Hello,
Did you get your money back? I was told I will have my money by the end of the month too, but I'm not convinced!
Robyn
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See next 10 reviews
Showing 1 - 10 of 236 Reviews
★★☆☆☆
“Beware and don't get conned”
Written on: 04/01/2013 by Millga320 (1 review written)
In the shop service excellent, I must say, however don't get conned like I did. I paid my deposit approx 6-8 weeks before my laser eye surgery. My surgery was cancelled five mins before it was due to begin because the surgeon was not sure i would be happy withe the results. That is fair enough. That was on the thirtieth of November. It is now the fourth of January and I am having a right carry on getting my deposit back. Each time I ring I get a different story, someone will ring me back... (read more)
Adversary's Response to Millga320's Review
Written on: 24/03/2013
Please contact your local MP
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★★★★★
“Although having doubts initially and being unsure of...”
Written on: 04/01/2013 by ThomasHowlett (1 review written)
Although having doubts initially and being unsure of the treatment, the surgery was painless and the aftercare was really good. They definitely made sure that the eyes were repairing themselves as they should and were always on hand if I had any questions. (read more)
★★★★★
“Having thought about this treatment for a few months,”
Written on: 03/01/2013 by SusanBoylers (1 review written)
Having thought about this treatment for a few months, I decided to take the plunge. The treatments itself was no longer than 15 minutes per eye and with very little discomfort and only slight amount of being bloodshot, my vision was almost perfect the very next day. (read more)
★☆☆☆☆
“Shocking Service Be Warned!!!”
Written on: 03/01/2013 by JamesG1969 (1 review written)
Back in October my partner went for an laser eye test and was told he could have treatment and duly paid a £400 deposit. An appointment was made for the surgery, however when he went for the operation, like many on here, he was told he could not have the operation. He was promised the money back in November and it did not arrive, then it was promised early Dec, then before Christmas, guess what it's still not arrived. When we can actually get through to them, as they never call back when... (read more)
Opticalexpress's Response to JamesG1969's Review
Written on: 03/01/2013
Hi James,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
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★☆☆☆☆
“Its all about the money with Optical express.”
Written on: 03/01/2013 by Nigelsopinion (1 review written)
Appalling is how I would describe the level of service from Optical Express@ Mahon Point Cork. My daughter attended the clinic in Cork on 23/10/12 and was examined and given a Laser Eye Surgery date of 16/11/20 at a clinic 248Km away in co. Kildare. She paid €300.00 deposit and was told she had to have the balance (€3470.00) paid before 16tn Nov. I paid this amount on 5/11/2012. On 14/11/2012 she received a call from the clinic that they had just reviewed her file and she should arrange... (read more)
★★★★★
“A brilliant customer service experience.”
Written on: 02/01/2013 by VivienNewman (1 review written)
I cannot recommend strongly enough to people to have laser eye surgery. It has completely changed my life and I am extremely grateful to everyone at Optical Express for the care pre and post surgery. A brilliant customer service experience. (read more)
★★★★★
“From start to finish I was treated well. Everything...”
Written on: 01/01/2013 by SimonDoherty
From start to finish I was treated well. Everything was explained in clear succinct terms. The whole process was carried out with care and efficiency. As a person who has needed spectacles for 40 years this has been a fantastic positive experience and result. (read more)
★★★★★
“When I first considered laser surgery,”
Written on: 01/01/2013 by SusanaFigueira (1 review written)
When I first considered laser surgery, I just thought that I'd be getting rid of the dependency on contacts and glasses, for comfort's sake, but I didn't think that my vision would be so clear and better than I ever thought possible! Now I have better than 20/20 vision - more than I bargained for. The aftercare was brilliant and the staff really wanted to make sure you recovered well and that you were completely at ease before, during and after the surgery. (read more)
★★★★★
“the surgery was quick and painless.”
Written on: 31/12/2012 by EmmaBembridge (1 review written)
Overall, the surgery was quick and painless. It took less than a day for my vision to clear up, so I was able to see perfectly on the same day as the operation! If I had to do it again I definitely would, and I'd recomend it to anyone! The staff are all lovely and the aftercare has been brilliant! (read more)
★★★★☆
“Everything went very smooth and quick for me.”
Written on: 28/12/2012 by AstonTownsend (1 review written)
Everything went very smooth and quick for me. my eye sight is much better then ever expected and recovery was quick and was actually able to work the next day... very happy :) (read more)
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Showing 11 - 20 of 236 Reviews
★★★★★
“The treatment has been amazing.”
Written on: 25/12/2012 by RebeccaSquires (1 review written)
The treatment has been amazing. Only 3 hours of discomfort immediatley after but my sight was fantastic! The staff were very good and supportive and in a calm, clean and friendly environment. No problems have occurred, but felt if I needed any help it was readily available. I am very pleased with the results. (read more)
★★★★★
“Optical express are extremely helpful, they explained...”
Written on: 24/12/2012 by Elizagoodman (1 review written)
Optical express are extremely helpful, they explained everything to me in detail. I was a little scared before the surgery however the staff were polite and friendly and put me at ease. My vision before the surgery was poor and since I have had it done I have 20/20 vision, I had no discomfort and have been looked after by optical express with check up appointments since. I couldnt be happier with the results. I would recommend it to any one. It is worth the money and a life changing experience. (read more)
★★★★★
“Great value for money!”
Written on: 24/12/2012 by Donnagrimshaw (1 review written)
From the initial consultation, surgery and then to check ups everything has run smoothly! Having the surgery has made life so much easier, no more contacts irritating, no more glasses! Only one day of pain and it was well worth it! So glad is had it done and great value for money! (read more)
★★★★☆
“Very Easy Operation and a quick turn around time.”
Written on: 21/12/2012 by SimonHarte (1 review written)
Very Easy Operation and a quick turn around time. After a couple of days recovery I could see clearly without the need for glasses or contact lenses. Visited several stores during my post op appointments and all the staff were extremely helpful (read more)
★☆☆☆☆
“POOR CUSTOMER SERVICE!”
Written on: 21/12/2012 by louise_hmfc (1 review written)
First off I should say I did not actually go through with surgery at Optical Express and this review concerns the experience I had at my consultation and subsequent contact with their customer service centre. I made an appointment for a consultation at Shaftesbury Avenue in November 2012 and got one at a time to suit me. I had expected to be taken through the whole consultation by one optometrist but I had three different tests done by three different technicians, being sent to sit in the... (read more)
★★★★★
“I feel very satisfied with the surgery”
Written on: 20/12/2012 by SobiaKhan (1 review written)
I feel very satisfied with the surgery and after care I received. The staff are very approachable and friendly and I will be recommending it to a friend of mine who is interested in getting it done. (read more)
★★★★★
“best”
Written on: 20/12/2012 by okokokoko
It's been a year now and anytime I can't stop talking about how my life has changed after the surgery!” (read more)
★☆☆☆☆
“Deposit refund, here is script so far still no refund”
Written on: 20/12/2012 by malcy49 (1 review written)
Subject: Trying in vain to recover my £500.00 deposit. Monday 8th October at 11:30 am Attended Edinburgh Princess street division of Optical Express for a consultation re- suitability for laser eye surgery, told I was an ideal candidate. Signed up for the procedure, interest free package paid £500.00 deposit directly from my bank account. Friday 12th October at 03:20 pm Attended Edinburgh Princess street division of Optical Express for laser eye treatment the Surgeon carried out pre-op... (read more)
★★★★★
“Booked the surgery. Visited Edingburgh surgery.”
Written on: 19/12/2012 by NickolasKallaras (1 review written)
Booked the surgery. Visited Edingburgh surgery. Procedure was undertaken in less than 2 minutes per eye. Minor irritation once the anaesthetic wore off. Slept for a couple of hours and used drops as prescribed. No problems and an excellent all round experience. definately worth it and thoroughly recommended. I can finally clearly see my children in the swimming pool. (read more)
★★★★★
“The service supplied by Optical”
Written on: 18/12/2012 by MichelleYoung (1 review written)
The service supplied by Optical Express and their staff has been second to none. I have been constantly re assured and made comfortable throughout my experience, and had no concerns or worries during my treatment. If I were to have laser treatment again or to have to recommend a company to carry out the treatment I would very much go with Optical Express in the Metrocentre Gateshead. (read more)
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Showing 21 - 30 of 236 Reviews
★★★★★
“I had been thinking about having treatment for years,”
Written on: 18/12/2012 by AmandaLooseley (1 review written)
I had been thinking about having treatment for years, but was afraid of two things: 1. I wouldn't be able to afford it. 2. That it would go wrong! Anyway, finally plucked up the courage to come for an assessment and found out it would cost me less than I thought because I only needed one eye treated! Went through with the treatment (LASEK) the treatment was painless but I did have a day and a half of pain afterwards but it is SOOO worth it and the results are better than I could have hoped... (read more)
★★☆☆☆
“Optical Express gone into Administration”
Written on: 17/12/2012 by MrC3 (1 review written)
Went for my 4 week check up after lazer eye surgery at Cribbs Causeway on Sat 15th Dec, shop all shut up, stock emptied. Staff on information counter said an Optical Express subsidiary went into administration in October. (read more)
Opticalexpress's Response to MrC3's Review
Written on: 18/12/2012
Hi MrC3,
Optical Express in Cribbs Causeway has relocated to Cabot Circus. Please call 0870 850 7771 and we will arrange an appointment for you at Cabot Circus. Apologies for the inconvenience, a member of our Customer Care team should have been in touch to inform you.
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
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Matthew.wooodcock's Response to MrC3's Review
Written on: 18/12/2012
Please report your experience to BBC watchdog and the CAB. This organisation needs to be held to account.
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★☆☆☆☆
“Customer Service Awful and they won't refund my money”
Written on: 15/12/2012
I cancelled my surgery because I was told by the Kingston Branch that I would be able to speak to my surgeon on the second consultation at Harley St clinic, but I didn't see a surgeon and had to take time off work to go through the same tests again. I had been turned down for surgery before so I wanted to see the surgeon to ensure I was suitable for surgery but they just said I would be fine and gave me eydrops. They mixed up the eyes I was having surgery on and they couldn't determine what... (read more)
Ryan123Von's Comment
Written on: 15/12/2012
i also left £500 deposit then was told i could not have surgery this was over 3 months ago keep ringing to ask for my money back and week after week i,m told it went in the post then a week later same again it went in the post yesterday bull s... .if any one is thinking of going to optical express please think again ....the reason i was going was my brother and his wife both had eye surgery at a cost of £7400 or there about.. then found out could of gone to turkey both had the same opp +4 weeks there and come home £2000 better off what moor can i say ,,,still waiting for my £500 DEPOSIT BACK
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Opticalexpress's Comment
Written on: 18/12/2012
Hi,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
Ro56's Comment
Written on: 20/12/2012
Hi I emailed you at customer feedback but never received an aknowledgement or a reply, however I received a call yesterday telling me that my refund had been processed. I have checked my bank but it is not showing in my account so until it is in my account I will keep an open mind.
Can you also explain why it does not mention in the optical express terms and conditions that a refund will take in excess of 28 working days from the date that someone phones to take the bank details. I have looked at all my paperwork and it does not state this so I will be taking this further.
Can you also explain why I wasn't able to see the the surgeon prior to giving my consent for the operation as I had been turned town for surgery before by the surgeon so why wasn't this checked before asking for payment. I now consider this is a tactic to hold on to other people's money to gain interest. You have had my money for 65 days so far! Can you refund me the interest please?
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Matthew.wooodcock's Comment
Written on: 18/12/2012
Please report your experience to CAB and BBC watchdog. This organisation needs to be brought to account.
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★★★★★
“From my first appointment to my last my experience has...”
Written on: 13/12/2012 by Victoriawootton (1 review written)
From my first appointment to my last my experience has great. The staff are friendly, more than heplfull and happy to do so. I was given information the whole time and never had to ask questions as everything was covered. I was reassured the whole way my opporation and never felt uncomfortable. (read more)
★★★★★
“I was recommended Optical express by a friend. ”
Written on: 12/12/2012 by Owenjames (1 review written)
I was recommended Optical express by a friend. I serve in the Military and so hoped this would benefit my professional as well as personal life. The package was well explained and gave me confidence in the treatment and care I would receive. I was happy with the communication I received at all times. Whilst slightly uncomfortable, the treatment was quick, well handled and very much worth it given the outstanding vision I now have. I would recommend this to anyone. (read more)
★☆☆☆☆
“No Customer Service, appalling behaviour”
Written on: 12/12/2012
Just to add to the millions of other people who have commented on this, Optical Express have no customer service and eye surgery is not about what is best for you the patient, but about a money making excercise and all about the sale sale sale! I was "forced" into booking the operation after visiting the Bluewater shop 4th November and paid £500 deposit. At home a few things bothered me...the fact that when I asked them twice if I had dry eyes they brushed past it, the fact I could see all... (read more)
Opticalexpress's Comment
Written on: 12/12/2012
Hi,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
Cjlouis08's Comment
Written on: 12/12/2012
Funny that I get a reply now. I have send various emails to customerfeedback@opticalexpress.com but no-one has ever acknowledged them!
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Opticalexpress's Comment
Written on: 13/12/2012
Hi Cjlouis08,
I'm unable to identify your case from the information provided. Could you please send another email to customerfeedback@opticalexpress.com and I will ensure you get a speedy response.
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
Matthew.wooodcock's Comment
Written on: 18/12/2012
Please report your experience to BBC watchdog and CAB. This organisation needs to be held to account. If enough of us report it, there will be an investigation.
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★★★★☆
“On the day of the surgery the staff were very welcoming”
Written on: 11/12/2012 by Foziakausar (1 review written)
On the day of the surgery the staff were very welcoming and made me felt at ease, they made me feel comfortable and helped set my mind off the surgery. The surgery went very well, i did think it was going to be very painful but it wasn't at all. i am very happy that i have had my surgery it was an amazing experience if i had to do it again i would. My eyes feel amazing and the after care is as good as expected. (read more)
★☆☆☆☆
“do your own research!”
Written on: 11/12/2012 by gws65 (1 review written)
had lasik surgery on my eyes yesterday. went for review today to be told that my myopia is now worse than before.at my initialconsultation i was told that i would probably need glasses in about five years just for reading so i'm quite upset to need glasses straight away.i could manage to read without glasses before now i need magnifying glasses to read anything. please do your own research very carefully i wish ihad instead of believing the sales hype. (read more)
Opticalexpress's Response to gws65's Review
Written on: 12/12/2012
Hi,
We would like to understand the nature of your individual situation and take steps to address the situation. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details?
Thanks,
Stephen Hannan
Optical Express – Clinical Services Director
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Matthew.wooodcock's Response to gws65's Review
Written on: 18/12/2012
Please report your experience to BBC watchdog and CAB. This organisation needs to be held to account. If enough of us report it, there will be an investigation.
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Gws65's reply to Matthew.wooodcock's Comment
Written on: 19/12/2012
woudn't know how too
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★★★★☆
“The marketing played down the upcoming experience,”
Written on: 10/12/2012 by RoryOcallaghan (1 review written)
The marketing played down the upcoming experience, the medical event itself was very intense to the point of scary, and I felt under-prepared for it, but the company's execution of all aspects of the procedure was superb. The consultant and his staff were particularly impressive and reassuring. Indeed, all the staff were highly professional and often very friendly. It has been difficult to adjust to being just myopic, and I could have been a little better prepared for this, but any... (read more)
★★★★★
“I had thought about laser eye surgery for a while”
Written on: 10/12/2012 by HeatherBelshaw (1 review written)
I had thought about laser eye surgery for a while and I'm so pleased with the results. I travel alot and I can't wait to not have the hassle or worry about taking glasses or contacts with me or not being able to enjoy the great views and experiences because I can't see as well as I could. Have already recommended laser eye surgery to friends and family. (read more)
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Showing 31 - 40 of 236 Reviews
★★★★☆
“The Treatment was very good and so was the after care.”
Written on: 07/12/2012 by PaulCopeland (1 review written)
The Treatment was very good and so was the after care. Would highly recomend the treatment to anyone considering having the treatment done. LASIK if by far the best treatment for recovery time. I no other people who had the LASEK and they suffered alot longer than i did. I suffered for no longer than 4 hours discomfort and dry eyes lasted aout 2 weeks. (read more)
★★★★☆
“Changed my life, but most stressful ”
Written on: 06/12/2012 by Hayleycoates (1 review written)
Changed my life, but most stressful 8 minutes of my life. Everything is done too fast, don't have time to settle and breathe almost. But Can't believe how pain free and easy the rest has all been. For customer experience it would be nice to deal with just one consultant and feel the referral vouchers should have no expiry date. Would get more referrals that way. (read more)
★★★★★
“Have considered having laser eye surgery for a few...”
Written on: 05/12/2012 by Clairesime (1 review written)
Have considered having laser eye surgery for a few years but was put off as I didn't know many people who had had it done. Then two of my closest friends had the surgery and were raving about it. I then started to think that the sooner I could get it done, the better so I booked myself in for a consultation. From then on I have never looked back and have been saying the same things to people that my friends said to me, go and do it, you will not regret it . And I haven't! (read more)
★☆☆☆☆
“In financial trouble?”
Written on: 05/12/2012 by underdog69 (1 review written)
Optical Express have made me severely worried about a lump sum of money I have paid over to them to pay for Laser Eye Surgery (LASEK) which has not been refunded. This has now passed 50 days to pay the money back to me and after spotting other people with the same issue this has given me major concerns about the company. I had an initial free consultation where I told the consultant all of my eye issues - astigmatism, lazy eye and double vision and went through all of my current medical... (read more)
Matthew.wooodcock's Response to underdog69's Review
Written on: 05/12/2012
Identical to my wife's experience. This is common. I am trying to ascertain the number of cases but have seen at least 15 posts about this on various sites without much effort. Please log this with CAB and BBC watchdog. If enough people do this they'll investigate and this unashamed practice of holding onto people's money illegally will be exposed.
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Opticalexpress's reply to Matthew.wooodcock's Comment
Written on: 06/12/2012
Hi Matthew,
I've left you a comment below your review.
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
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Opticalexpress's reply to Matthew.wooodcock's Comment
Written on: 06/12/2012
Hi Matthew,
I've left you a comment below your review.
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
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Matthew.wooodcock's reply to Opticalexpress's Comment
Written on: 11/12/2012
Hi,
I emailed you the full details of my complaint. Guess What? I haven't had a reply!!! Quel surprise!
I WANT MY MONEY BACK. IT IS MINE NOT YOURS. YOU ARE HOLDING IT ILLEGALLY. GIVE IT BACK!!
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Underdog69's reply to Matthew.wooodcock's Comment
Written on: 06/12/2012
Thanks for the reply. Sent through to watchdog as well now
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Opticalexpress's Response to underdog69's Review
Written on: 06/12/2012
Hi underdog69,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
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★★★★★
“I was very nervous at having laser eye surgery”
Written on: 04/12/2012 by Karenday (1 review written)
I was very nervous at having laser eye surgery but it was nothing like I thought. The only discomfort was a few hours after treatment and I could see clearly next day. Over the following few weeks my eyesight improved and I am completely satisfied with the treatment I received from Optical Express and all the staff. Thank you very much. (read more)
★☆☆☆☆
“Appalling service - will not refund your money!!”
Written on: 04/12/2012 by matthew.wooodcock (1 review written)
My wife had considered laser eye surgery for years. She has a very high prescription which initially meant a much higher risk, but having heard of advances in technology, in September 2012, she decided to go for it. Initially all appreared fine. She was told that she was suitable for lasek, and encouraged to go for this option - specifically because it would significantly improve her night vision. We were of course told that should there be a change to her prescription, between the time of... (read more)
Opticalexpress's Response to matthew.wooodcock's Review
Written on: 06/12/2012
Hi Matthew,
Thank you for sharing your feedback and I am sorry to hear about your wife's experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
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★★★★☆
“I had Lasek, which heals very slowly and additionally”
Written on: 04/12/2012 by AleksandraWinnik (1 review written)
I had Lasek, which heals very slowly and additionally I am a particularly slow-healer, so the process took a long time, but overall, even though it was quite painfull, the difference is amazing. I used to wear contacts or glasses with my minus 9, it was a real pain and my life sort of revolved around glasses, contacts, remembering them when going somewhere overnight etc. Laser treatment has changed everything, it's like a different quality of life. I was probably quite a fussy customer,... (read more)
★☆☆☆☆
“Sorry I had laser . Was badly advised at the time . ”
Written on: 03/12/2012 by Trevorstewart
Was turned down for laser by another company due to high eye pressures ( chances of glaucoma ) one year prior to my laser . Optical expresss however assessed me and said I was suitable without doing all checks available . Since been diagnosed with glaucoma but lost 2/3 of sight in right eye . The problem with laser is that it thins cornea and gives lower eye pressure readings than they really are . So laser makes the glaucoma harder to detect . Optical express claim all checks were carried... (read more)
Opticalexpress's Response to Trevorstewart's Review
Written on: 06/12/2012
Hi Trevor,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
★★★★★
“I was scared of having laser treatment done”
Written on: 03/12/2012 by CatherineTurner (1 review written)
I was scared of having laser treatment done,I need not have worried I did not feel a thing. I had no problems at all no pain but could see brilliantly at first, I have had a bit of dry eye but that is getting sorted, other than that I would reccommend laser wave front eye surgery to anyone, it has made a great difference to my life, I can now see peoples faces in the street clearly, I say don't let your fears get in the way of your dreams, go for it. (read more)
★★★★★
“I had surgery a little over a year ago.”
Written on: 30/11/2012 by RachelLaboucarie (1 review written)
I had surgery a little over a year ago. It took me 5 years to muster the courage to do it (surgery operations of all kind have always frightened me), and now I only regret I hadn't done it sooner! I paid the last instalments of the 10 I had to pay 2 months ago, and from now on I'm really going to save money (I used to wear contacts). My vision is perfect, and it's amazing to wake up without having to look for my glasses! I can crash at a friend without having to worry about my contacts, I... (read more)
Alig9999's Response to RachelLaboucarie's Review
Written on: 01/12/2012
Optical Express gone into adminstration
Another sign of the recession. Optical Express closing 40 clinics and have been put into administration. Bad news for people who've had laser eye surgery with Optical Express. Optical Express could be gone out of business entirely.
http://www.retail-week.com/sectors/h...041374.article
Bad customer service as well
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Opticalexpress's Comment
Written on: 02/05/2013
Hi,
I’m sorry to read that you have experienced some problems with waiting times at our clinic in Manchester. I would appreciate if you could email me at customerfeedback@opticalexpress.com with the relevant information as I would like to investigate your experience further.
Thanks,
Lynsey Shaw
Optical Express – Head of Customer Care
Adversary's Comment
Written on: 20/05/2013
This company is cutting cost to the bare minimum leading to guess what....poor customer service and more seriously a danger to people's eyesight.
Adversary's Comment
Written on: 20/05/2013
If you value your eyesight please do your own in depth research and don't rely on Optical Express volunteering the information essential to you making an informed decision. And don't even rely on being given the truth full stop.