Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk Reviews
Summary
''The Optical Express Group was founded in 1991 and is now a world leader of selected healthcare services. The Group covers optical stores, refractive laser eye surgery and dental clinics, state-of-the-art medical hospitals and cosmetic treatment centres.''
Media Gallery for Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk
Latest Reviews
★☆☆☆☆
“Terrible! Avoid ”
Written on: 29/04/2013
If you are given an appointment time then beware because you will wait an extra hour minimum to be seen! Trafford Centre waiting times are dreadful! Get a grip optical express. And keep to the timings! Avoid this company at all costs! (read more)
★☆☆☆☆
“Buy your glasses elsewhere - anywhere else!!!”
Written on: 25/04/2013 by Coen (1 review written)
Used their Trafford Centre (Manchester) branch a few weeks back to buy a pair of rimless glasses. Was told they would be sent out within a week. They arrived some three weeks later, too late for a holiday I was due to go on. Not only that, but they arrived BENT. Now the frames were of a popular sunglasses brand so it was the manufacturer that needed to fit the lens into the frame, send to Optical Express who would then send to me. At no point in this process did anyone seem to open the... (read more)
Opticalexpress's Response to Coen's Review
Written on: 26/04/2013
Hi,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within Review Centre without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
★☆☆☆☆
“NO REFUND”
Written on: 22/04/2013 by linda9999
After paying 500 pound deposit for treatment i went to manchester and was told the surgeon would not do the treatment as it was not suitable and i should not of been sent there but cant get money back been trying for 6 weeks ,staff are rude and i cannot get any where court is the only answer (read more)
Opticalexpress's Response to linda9999's Review
Written on: 24/04/2013
Hi,
I’m sorry to hear about your experience. It’s certainly not the level of service that we aspire to as the UK’s leading eye care provider. Can you email me with your relevant details at customerfeedback@opticalexpress.com and I will investigate your issue further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
★★☆☆☆
“All flash but no substance ”
Written on: 15/04/2013 by sprinkles606
I went for an eye appointment due to having bad headaches. My first appointment I blacked out during the eye test and was quite unwell.The store manager was fantastic and helped get me sorted with an ambulance so I decided to re book. The next appointment however was not too great. The test seemed very haphazard and I was injured by the phoropter being slammed into my face too hard. The man I was seeing then shone a very bright light in my eyes and when I flinched insisted I was therefore... (read more)
Opticalexpress's Response to sprinkles606's Review
Written on: 15/04/2013
Hi sprinkles606,
Thanks for your feedback and for sharing your experience.
We take such complaints seriously and would like to investigate your experience further. This is not the level of service that we aspire to as one of the UK’s leading opticians.
Could you email me at customerfeedback@opticalexpress.com with your relevant details and we will investigate further
Thanks,
Lynsey Shaw
Optical Express – Head of Customer Care
Reply to this comment
★☆☆☆☆
“Had to call the police to get refund”
Written on: 03/04/2013 by Neea (1 review written)
After being approached by phone many times to inform me that there is a surgical procedure to correct my vision I made an appointment for a consultation. Travelled from Long Eaton to derby optical express in November 2012 and within five minutes I was told that there was no surgical procedure to correct reading problems due to old age. I agreed to an eye test and told the optician that as a taxi driver I drive a lot and require a glasses that give me best vision for driving. They recommended... (read more)
Adversary's Response to Neea's Review
Written on: 11/04/2013
Even if you have finally got your refunds I would request that you drop a line to your MP to inform him/her of these business practices...there are many people now taking this line of action and it is only b this means that his company will be called to account
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★☆☆☆☆
“Length refund time”
Written on: 16/03/2013 by rippedoffcustomerto (1 review written)
After initial IOL consultation (09.02.13) I paid £1556.45 upfront with the remaining £1000.00 on 10mths interest free credit. Had to go to Harley Street London (25.02.13)for a final consultation. Was told not suitable for surgery and would get refund via head office. Expected it to be a couple of days, when no refund happened I emailed. Again no timely response so I wrote to head office. They didn't get back to me until they phoned on 11th March. It was only then I learnt that they hold... (read more)
Opticalexpress's Response to rippedoffcustomerto's Review
Written on: 04/04/2013
Hi,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within Review Centre without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
Adversary's Response to rippedoffcustomerto's Review
Written on: 06/04/2013
Hi
Common complaint...please talk to your local MP.....many others are taking this action.
OE have been answering complaints like yours for months and months if nt years, saying tat THS is not the Evelyn of service they expect to give!,....so why are they continuing to do it
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★★★★★
“i have better than 20/20 vision.”
Written on: 11/03/2013 by nurten
i was so scared at first, actually im scared of everything and am the worst worrier. i decided to go for the op.i had my lasik wavefront intralase surgery on saturday 9th march 2013 at the shaftsbury avenue branch of optical express and was the best thing iv done. my surgeon was [name removed] who was incredible and quick.its painless and over within 8 minutes. i can finally see and have better than 20/20 vision. (read more)
★★★★☆
“Results - great, customer experience - lacking”
Written on: 20/02/2013 by harvey83 (1 review written)
I had Lasik surgery at the Harley Street clinic 10 days ago and so far the results have been impressive. I had severe shorsightedness of around -8 in both eyes and currently have better han 20/20 vision. There's no denying the impressive outcome. However the overall customer experience was not great. The clinic has seen better days, the toilets were dirty and the overall atmosphere was like an NHS health centre waiting room. Not what you expect when you're paying thousands of pounds. My... (read more)
Opticalexpress's Response to harvey83's Review
Written on: 25/02/2013
Hi harvery83,
Thanks for taking the time to share your feedback and experience. I am glad to hear that you are very happy with your clinical outcome and enjoying the benefit of laser eye surgery.
I am sorry, however, to read about your thoughts on other aspects of your experience. I can assure you that I will pass all your feedback on to the relevant people within the business. If you would like to discuss this further, I would be happy for you to contact me directly at customerfeedback@opticalexpress.com.
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
★★★★★
“Very happy with the resuilts”
Written on: 16/02/2013 by DH1966 (1 review written)
I had laser eye surgery last year and the results have been ammazing. I had been wearing glasses and contact lenses for most of my life when i heard about laser eye surgery. The thought of wearing glasses and contacts lenses for the rest of my life really was depressing me. I looked at a few reviews and spoke to a few people who had the surgery and i was really impressed with what they said about Optical Express. I decided to have it done and booked a consultation through the Optical Express... (read more)
★★☆☆☆
“I fell like I am being fobbed off ”
Written on: 15/02/2013 by sarahpreston (1 review written)
Having worn glasses and contact lens for 27 years and hated them, I decided to go for eye laser surgery. Went for the tests/scans and was told I was suitable for surgery on both eyes. Had the surgery on 24th July 2012 and my left eye didn't change. Have been back to the clinic so many times for follow up tests and scans, each time I see a different person and they have all so far fobbed me off. Finally managed to get them to book me in for a re enhancement on my left eye, but with a... (read more)
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Showing 1 - 10 of 293 Reviews
★★★★★
“Great results!!! Should have done it years before”
Written on: 09/02/2013 by rookie007r (1 review written)
Great results after the Lasik surgery. Achieved 20-20 vision. Changed my lifestyle completely. I've worried so much before the surgery but surgeon gave me a lot of confidence. After care is great as well. (read more)
Rookie007R's Response to rookie007r's Review
Written on: 25/02/2013
I also have £250 discount vouchers if any one wants...
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Sue6868's Response to rookie007r's Review
Written on: 08/04/2013
I am happy for you, but could you please advise in which branch did you have your surgery?
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★★★★★
“Having worn glasses/contact lenses for 20years”
Written on: 01/02/2013 by NicolaCampbell (1 review written)
Having worn glasses/contact lenses for 20years I am loving the fact that that I am now glasses free. My vision is much better than I expected and would recommend to anyone who is tired of having to use glasses to get laser surgery done. (read more)
★★★★★
“The operation has changed my life,”
Written on: 31/01/2013 by ConorArthur (1 review written)
The operation has changed my life, i no longer have to wear contact lenses or glasses atall. The staff in store are extremely helpful and make sure to do whatever they can to ensure you have perfect vision. I enjoyed the experience very much and would recommend it to anyone thinking about laser surgery (read more)
★★★★★
“I wore glasses all the time, ”
Written on: 30/01/2013 by WilliamMackenzie (1 review written)
I wore glasses all the time, an it was a problem when using my computer, but know every thing is perfect. the optition tells me i have 20-20 vision. I realy could not be any happier (read more)
★★★★★
“For the first time in over 20 years”
Written on: 29/01/2013 by SharonNey (1 review written)
For the first time in over 20 years I can thread a needle without calling someone else in to help! I can read text so small that others had to fetch a magnifying glass to realise I was correct. I no longer have to worry about where my glasses are all the time, no problems of them steaming up in humid weather or on rainy days. The dark circles under my eyes are vanishing as the sunlight can get to the skin again. The results of an operation that took under 4 minutes are beyond outstanding.... (read more)
★☆☆☆☆
“Terrible products and over 6 MONTHS to secure a refund!”
Written on: 29/01/2013 by Genefer (1 review written)
In June 2012 I purchased a pair of prescription sunglasses from Optical Express, Kensington High street. They had to be returned to the factor 3 times, due to incorrect prescriptions and stretched frames. Eventually in August I asked for a refund and was told I would receive a check in the post. I only managed to secure a refund from the company in January 2013 - 6 MONTHS after my first request. At each call to their call centre to check on the status of my refund I was assured it... (read more)
★★★★★
“From the first appointment, ”
Written on: 28/01/2013 by HazelTodd (1 review written)
From the first appointment, the staff from Optical Express have been very friendly, nothing is too much trouble, explained everything very well, if I had any questions it was never too much trouble to explain my querie, it was a very painless experience, and the aftercare has been second to none. Thanks to everyone involved. (read more)
★★★★★
“Having laser eye surgery was a brilliant choice! The...”
Written on: 25/01/2013 by DaveyKatie (1 review written)
Having laser eye surgery was a brilliant choice! The staff where very friendly and helpful right from the moment i enquired about the sugrey upto my post op appointments! (read more)
★★★★☆
“satisfied with my vision”
Written on: 24/01/2013 by SallyCurrie
satisfied with my vision to what i had before, but i didnt go with the surgery i was advised for a better vision because of cost, wish now i could of afforded the more expensive to have even bettter vision. (read more)
★★★★★
“I have been amazed by the improvement in my eyes sight! ”
Written on: 24/01/2013 by NatalieJacka (1 review written)
I have been amazed by the improvement in my eyes sight! I was very short sighted before the procedure and was worried that I might not achieve 20-20 vision but my eyesight is now fantastic. Also after care was very good. (read more)
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Showing 11 - 20 of 293 Reviews
★★★★★
“I contenplated having laser treatment for many years”
Written on: 24/01/2013 by TerriePurslow (1 review written)
I contenplated having laser treatment for many years and regret not having it done sooner. I cannot fault the way I have been treated, everything has been explained fully in an informal manor but with professionalism. The information provided from start to finish explaining what to expect has been excellent. I would most definately recommend Optical Express to anyone considering laser eye treatment. Many thanks and gratitude to everyone involved in my treatment. (read more)
★★★★★
“From responding to my own whim, passing a store, to...”
Written on: 23/01/2013 by OcallaghanRory (1 review written)
From responding to my own whim, passing a store, to discharge three months later, my experience has been exhilarating. The operation is more intense, the immediate discomfort more real, the disparity between near and far vision in the first month more extreme, the eventual appreciation of near-perfect vision within a few short months more satisfying than I could have expected. The outstanding service has also matched the medical benefits. (read more)
★★★★★
“A friend who had had a procedure from Optical Express...”
Written on: 23/01/2013 by RussBrown (1 review written)
A friend who had had a procedure from Optical Express recommended I go for a consultation as it was the best thing she had ever done. I booked an appointment staright away to see if I was suitable for surgery. Thankfully I was suitable and as my perscription was not too high I had a choice of different procedures to pick from. A month or so later I went to Bristol for my surgery and was amazed how quickly it was all done. The results have been amazing much better than expected.When you no... (read more)
★★★★★
“I was like others nervous at first about the surgery.”
Written on: 22/01/2013 by WendyCarney (1 review written)
I was like others nervous at first about the surgery. But the staff were so reassuring that helped relax me. After the usual day one of slight uncomfortableness my eyes were in working order and good by the following morning. Its now month three and I am better than 20/20! Its so good to go running/cycling and not need glasses to see what is ahead. Well worth the expense and I would recommend the surgery to anyone of any age. (read more)
★★★★★
“I would totally recommend anyone for this . ”
Written on: 22/01/2013 by SallyPhillips (1 review written)
I would totally recommend anyone for this . My experience form start to finish was incredible. All the staff have been very attentive and reasurring as I really didn't kno what to expect. Brillaint (read more)
★★★★★
“Great Results”
Written on: 22/01/2013 by Jojay (1 review written)
Hi I had Intralease - Lasik laser eye surgery in 2012 and have been really please with the results. I used to need two sets of glasses one for long distance and on for short but now I only need reading glasses which is fine. I have read many reviews on this site and some have not been very happy with Optical Express, I can only say that my whole experience has been absolutely fine from start to finish. Because I have had my eyes lasered Optical Express had given me some vouchers to pass on... (read more)
★★★★★
“I should have done this sooner!”
Written on: 21/01/2013 by MainPamela (1 review written)
I should have done this sooner! It has changed my life, from hobbies to work and everything in between. Highly recommended! (read more)
★★★★★
“when i had my glasses”
Written on: 21/01/2013 by RobertNorster (1 review written)
when i had my glasses i was struggleing with simple things and hobbies i loved but since i had the surgery my vision has improved with everything i do, 4 weeks on i now have better than 20/20 vision (read more)
★★★★★
“I was recommended to have laser surgery with Optical...”
Written on: 18/01/2013 by NicolaHughes (1 review written)
I was recommended to have laser surgery with Optical express by a friend who had had the surgery prior. The experience has been great. Everything has been well explained and all questions answered. Great aftercare too. (read more)
★☆☆☆☆
“Lost a customer”
Written on: 18/01/2013 by Raf_88 (1 review written)
I had my eye test here 3 years ago and decided to go back for a 2 year check up. The eye test was fine and for some reason I decided to buy some expensive glasses. The staff need to tell customers on the cancellation policy which left me 55 pounds out of pocket. I decided to phone and say I did not want them. The glasses were still in the shop so what have I paid for? That is a lot of money to throw away. It's disgraceful. The staff were not helpful at all. 28 working days for a refund?... (read more)
Opticalexpress's Response to Raf_88's Review
Written on: 18/01/2013
Hi,
Thanks for your feedback and for sharing your experience.
We take such complaints seriously and would like to investigate your experience further. This is not the level of service that we aspire to as one of the UK’s leading opticians.
Could you email me at customerfeedback@opticalexpress.com with your relevant details and we will investigate further
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
See next 10 reviews
Showing 21 - 30 of 293 Reviews
★★★★★
“I am 23 and had Advanced CustomVue Wavefront LASIK ”
Written on: 17/01/2013 by AlexandraSmyth (1 review written)
I am 23 and had Advanced CustomVue Wavefront LASIK with Intralase in Kingston with Jonathan Carr as my Surgeon on the 25th April to improve my prescription (-4.50). I'd had several consultations before with optical express but my parents were worried about the procedure so i went for another consultation so my mum could have her questions answered. The surgeon was lovely and friendly, making jokes and talking to me the whole time to settle my last minute nerves. The procedure took no... (read more)
★★★★★
“Thrilled with the outcome from laser treatment,”
Written on: 17/01/2013 by NicoletteAsher (1 review written)
Thrilled with the outcome from laser treatment, the servcie has been amazing and it has changed so many elements of my life for the better. Cant express how pleased I am I had it done. The staff have allbeen amazing and the proceedure was so worth it ! (read more)
★★★★★
“From day 1, the consutlation,”
Written on: 16/01/2013 by DebraBlake (1 review written)
From day 1, the consutlation, to the surgery and post op check ups the staff at Optical Express have been extremely professional and helpful. The advise I have received throughout the process has been spot on. Thank you. (read more)
★★★★★
“I undertook the laser eye surgery over 3 months ago ”
Written on: 16/01/2013 by SimonMorris (1 review written)
I undertook the laser eye surgery over 3 months ago and although aprehensive at first I would now recommend this to anyone who asks, its the best thing I have done in recent years to improve my quality of life. (read more)
★★★★★
“All staff were friendly”
Written on: 15/01/2013 by JeannetteSax (1 review written)
The procedure was quick and efficient from the first appointment to the aftercare. All staff were friendly and informative. The care was good and I felt confident that the best treatment was provided. (read more)
★★★★★
“Excellent experience overall”
Written on: 15/01/2013 by ThomasAndrew (1 review written)
Excellent experience overall - would reccomend it to anyone in the same circumstances as myself. The small print on the Ambasador package is too small though and is the only thing I have struggled to read since surgery which is a little ironic ! (read more)
★★★★★
“I was recommended the surgery by a friend”
Written on: 14/01/2013 by RichardDavidson (1 review written)
I was recommended the surgery by a friend and had been thinking about it for a while. They recommended the Princes Street store as they were also happy with it. The initial appointment and surgery were both excellant and described the procedure detail and answered all my questions (read more)
★★★★★
“My overall experience has been perfect,”
Written on: 14/01/2013 by DawnTrykowski (1 review written)
My overall experience has been perfect, i am completely satisfied with the care i have received, and the surgery has made a huge difference to the quality of my life. Huge thank you to all. (read more)
★☆☆☆☆
“Refunds - Unreasonable delay ”
Written on: 11/01/2013 by Lin66 (1 review written)
I had to cancel after paying £400 deposit as I was not suitable, this was 28 November, I can't get them to refund me either. After a call today a manager was supposed to contact me, they could not do that, I have emailed them and plan on contacting Watchdog and my bank to see if the can help. Absolutely unreasonable delay. Update: Since originally writing this review on 15 Jan, I have received a full refund. I emailed the customer service address given by someone else on this site. They... (read more)
★★★★★
“I was expecting to have better vision, ”
Written on: 10/01/2013 by RolandHamRiche (1 review written)
I was expecting to have better vision, but the laser surgery has exceeded my expectations. I didn't realise how used I was to seeing the world through my glasses, with everything being framed. Now, with no glasses, the world is no longer framed and beautifully clear. If I wasn't wearing my glasses, I would not look at people as their faces were a blur and I would not recognise then. Now I have much more confidence and look the world in the eye... (read more)
Scottpatterson's Response to RolandHamRiche's Review
Written on: 19/02/2013
Hello; thanks for posting your review, I am currently going to them for a free consultation on getting the laser eye surgery. Were you happy with all advice provided and would you recommend them? I'm quite nervous as its obviously scary having your eyes operated on and I keep fearing of something going wrong :$
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See next 10 reviews
Showing 31 - 40 of 293 Reviews
★☆☆☆☆
“Promised refund within 28 days (still waiting after 78...”
Written on: 05/01/2013
I signed up for laser eye surgery but changed my mind within 3 days after paying my deposit. Accordingly, I was promised a refund of the 300 GBP by two Optical Express employees on the phone (I was told by both that this would be issued within 28 days). The money should therefore have arrived in mid-November at the latest and it is now January 5th...I called twice to complain nicely and received an apology and an additional promise that the money would be sent. Nothing has happened. I will... (read more)
Millga320's Comment
Written on: 05/01/2013
Same here exactly the same. . .
Would not trust them at all. Also they took my money in one minute in good faith.
These people don't like refunding money. They also tell lies
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Opticalexpress's Comment
Written on: 07/01/2013
Hi,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
Jayeshsodha's Comment
Written on: 21/02/2013
I have experienced the same problem. I've sent an email to the address above and put your name in the subject. Customer services have been no help at all so far. I hope you will help. Thanks, I look forward to your response
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Hoppingmad2's Comment
Written on: 08/01/2013
I have a while to wait for my refund yet then as im only at 28 working days today 8/01/13, being told that there is a delay next refunds are only being paid week begining 4/02/13, which will be at least 46 working days.
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Valjen23's Comment
Written on: 12/01/2013
I have had the same problem although I had laser eye surgey it deteriorated after 3 years, so I was interested in interocular lens replacment, I had an appointment at Harley St but they only gave me 48 hours to make up my mind (which wasn't enough) and I got cold feet about the procedure and decided to decline within the 24 hours, but cannot get my £500 deposit back, I have made lots of calls, been promised a refund within 28 days from Nov 16th but still no joy. I was perhaps considering the interocular surgery at a later date but definitely wouldn't use them again now!
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Jomoss's Comment
Written on: 16/01/2013
Same here, I was promised a refund in 28 days I'm now at 34 days. I've called several times and just get the 'I can only apologise' response and 'I can promise you that you will have your money in the next 24 hours,' I still don't have any money. They took the money off me within 24 hours but I can't get it back. They owe me £1,900
On my last call just this week Monday 14 January 2013, I yet again got the 'you will have your money in 24 hours' and I asked them to e-mail me explaining why I hadn't had my money and why people are lying to me. They said they would do that......in the next 24 hours........I'm still waiting for my e-mail.
The cheek of it is they keep sending me e-mails saying I can have £300 of eye surgery
This company are a disgrace and I only wish I knew how to take further action other than just phoning them, which is also costing me a fortune in telephone charges.
I think I will start with Watchdog with a complaint, they can not be allowed to get away with this.
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Robyn121212's Comment
Written on: 18/01/2013
Hello,
Did you get your money back? I was told I will have my money by the end of the month too, but I'm not convinced!
Robyn
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★★☆☆☆
“Beware and don't get conned”
Written on: 04/01/2013 by Millga320 (1 review written)
In the shop service excellent, I must say, however don't get conned like I did. I paid my deposit approx 6-8 weeks before my laser eye surgery. My surgery was cancelled five mins before it was due to begin because the surgeon was not sure i would be happy withe the results. That is fair enough. That was on the thirtieth of November. It is now the fourth of January and I am having a right carry on getting my deposit back. Each time I ring I get a different story, someone will ring me back... (read more)
Adversary's Response to Millga320's Review
Written on: 24/03/2013
Please contact your local MP
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★★★★★
“Although having doubts initially and being unsure of...”
Written on: 04/01/2013 by ThomasHowlett (1 review written)
Although having doubts initially and being unsure of the treatment, the surgery was painless and the aftercare was really good. They definitely made sure that the eyes were repairing themselves as they should and were always on hand if I had any questions. (read more)
★★★★★
“Having thought about this treatment for a few months,”
Written on: 03/01/2013 by SusanBoylers (1 review written)
Having thought about this treatment for a few months, I decided to take the plunge. The treatments itself was no longer than 15 minutes per eye and with very little discomfort and only slight amount of being bloodshot, my vision was almost perfect the very next day. (read more)
★☆☆☆☆
“Shocking Service Be Warned!!!”
Written on: 03/01/2013 by JamesG1969 (1 review written)
Back in October my partner went for an laser eye test and was told he could have treatment and duly paid a £400 deposit. An appointment was made for the surgery, however when he went for the operation, like many on here, he was told he could not have the operation. He was promised the money back in November and it did not arrive, then it was promised early Dec, then before Christmas, guess what it's still not arrived. When we can actually get through to them, as they never call back when... (read more)
Opticalexpress's Response to JamesG1969's Review
Written on: 03/01/2013
Hi James,
Thank you for sharing your feedback and I am sorry to hear about your experience. It is certainly not the level of customer service we aspire to.
As I am sure you can appreciate, it is difficult for us to respond to your specific experience within this forum without breaching your confidentiality and knowing some more details. Could you please contact me at customerfeedback@opticalexpress.com with your relevant details and I will investigate your complaint further?
Thanks,
Lynsey Shaw
Optical Express - Head of Customer Care
Reply to this comment
★☆☆☆☆
“Its all about the money with Optical express.”
Written on: 03/01/2013 by Nigelsopinion (1 review written)
Appalling is how I would describe the level of service from Optical Express@ Mahon Point Cork. My daughter attended the clinic in Cork on 23/10/12 and was examined and given a Laser Eye Surgery date of 16/11/20 at a clinic 248Km away in co. Kildare. She paid €300.00 deposit and was told she had to have the balance (€3470.00) paid before 16tn Nov. I paid this amount on 5/11/2012. On 14/11/2012 she received a call from the clinic that they had just reviewed her file and she should arrange... (read more)
★★★★★
“A brilliant customer service experience.”
Written on: 02/01/2013 by VivienNewman (1 review written)
I cannot recommend strongly enough to people to have laser eye surgery. It has completely changed my life and I am extremely grateful to everyone at Optical Express for the care pre and post surgery. A brilliant customer service experience. (read more)
★★★★★
“From start to finish I was treated well. Everything...”
Written on: 01/01/2013 by SimonDoherty
From start to finish I was treated well. Everything was explained in clear succinct terms. The whole process was carried out with care and efficiency. As a person who has needed spectacles for 40 years this has been a fantastic positive experience and result. (read more)
★★★★★
“When I first considered laser surgery,”
Written on: 01/01/2013 by SusanaFigueira (1 review written)
When I first considered laser surgery, I just thought that I'd be getting rid of the dependency on contacts and glasses, for comfort's sake, but I didn't think that my vision would be so clear and better than I ever thought possible! Now I have better than 20/20 vision - more than I bargained for. The aftercare was brilliant and the staff really wanted to make sure you recovered well and that you were completely at ease before, during and after the surgery. (read more)
★★★★★
“the surgery was quick and painless.”
Written on: 31/12/2012 by EmmaBembridge (1 review written)
Overall, the surgery was quick and painless. It took less than a day for my vision to clear up, so I was able to see perfectly on the same day as the operation! If I had to do it again I definitely would, and I'd recomend it to anyone! The staff are all lovely and the aftercare has been brilliant! (read more)
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Opticalexpress's Comment
Written on: 02/05/2013
Hi,
I’m sorry to read that you have experienced some problems with waiting times at our clinic in Manchester. I would appreciate if you could email me at customerfeedback@opticalexpress.com with the relevant information as I would like to investigate your experience further.
Thanks,
Lynsey Shaw
Optical Express – Head of Customer Care