Optical Express Laser Eye Surgery & Opticians Reviews - www.opticalexpress.co.uk

★★★★☆
4.3 / 5
1151
84% of users recommend this
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Summary

''The Optical Express Group was founded in 1991 and is now a world leader of selected healthcare services. The Group covers optical stores, refractive laser eye surgery and dental clinics, state-of-the-art medical hospitals and cosmetic treatment centres.''

Media Gallery for Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk

Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk

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Latest Reviews

★☆☆☆☆

“terrible refund policy. be careful”

Written on: 24/06/2015 by Gerald260 (1 review written)

How can a company like this have 28 days refund policy it's like they choose to torture the customers. First of all at the consultation they pressure you to leave a deposit to guarantee an appointment for surgery then if you cancel they tell it will take up to 28 days. This is so wrong. Please be aware of optical express… Read Full Review

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★☆☆☆☆

“Terrible Company ”

Written on: 31/05/2015 by Careyqf1980 (1 review written)

A lot of hanging around, I was having lense surgery....in a nutshell was told I could not have eye surgery as it looked like I had Maculars disease, they said I would receive my deposit back within 28 days not true phone call after phone call being fobbed off with all sorts of exscuses unbelievable, eventually got my money back two days ago only as I told them I was taking citizens advice and would be taking them to the small claims court. I think I have had a lucky escape as I do not have… Read Full Review

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★★☆☆☆

“un-professional & un-organised”

Written on: 26/05/2015

my partner is going for laser eye surgery on Friday (29th May) we had a consultation at Carlisle on 2nd may where it was arranged to go to Glasgow this weekend. we were told that the train fair would be paid for & we would receive the train tickets a week before the surgery. it is now Tuesday 3 days before the op & we haven't received any tickets or had any info from the consultant!! with paying so much money & taking time off work you would think they would be more organised & being such a big… Read Full Review

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★☆☆☆☆

“Beware the "refundable deposit"”

Written on: 08/05/2015 by irThompson411 (1 review written)

I attended Optical Express to book in for laser eye surgery. I was told that I could secure a slot by paying a refundable deposit and could cancel at any point within the week for a returned deposit. My GP would not sign off on the treatment due to a health issue I was seeking medical treatment for. After 6 weeks I am still waiting for a return of my deposit. Be very wary of Optical Express. They deliberately stall returning a deposit to help their cash flow. This puts people in a very… Read Full Review

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★★★★★

“Friendly helpful staff”

Written on: 03/04/2015 by Rhona1 (2 reviews written)

I visited the Newton Mearns branch and bought new frames and varifocal lenses. The sales assistant was very nice and the optician very good (I had a bad experience in Boots) She retested before ordering the varifocals and it turned out Boots had prescribed too strong. I was very impressed with her manner and professionalism as she did not rush me and treated me with respect. I was able to get a thinner version of lens than what boots offered and was delighted when they arrived only a week… Read Full Review

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★☆☆☆☆

“Dreadful Company Avoid!”

Written on: 03/04/2015 by MP123 (1 review written)

Despite being assured that I was suitable for surgery, making numerous trips to my nearest clinic (White Rose Leeds) and two trips to Nottingham I was eventually told that if I had the surgery I would probably still need glasses. I rang about the return of my £500 deposit which should be returned within 28 working days to be told that it was only 27 working days! So I would get a call the following day to get card details to arrange return, THIS DID NOT HAPPEN. This company is dishonest & has… Read Full Review

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★☆☆☆☆

“Waste of Time”

Written on: 18/03/2015 by DanMcT (1 review written)

Arranged a consultation at Optical Express, Cardiff but after over an hour of waiting was told it would be at least a forty minute wait to see an optician so was asked if I wanted to reschedule. As one of the assistants had completed some of the test I was told the optician would review and I would get a call in the morning to discuss what treatment I was suitable and to re-arrange to see an optician. To date never received a phone call. Complete waste of my time- will be using another clinic… Read Full Review

Opticalexpress's Response to DanMcT's Review

Written on: 25/03/2015

Hi. Sorry to hear that you are less than satisfied with our level of care. If you would like to discuss further please contact me on the email address above. LS

Thanks,

Lynsey Shaw
Head of Customer Care

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★★★☆☆

“Cost to much”

Written on: 24/02/2015 by Kirsty12 (1 review written)

I have wanted laser eye surgery for while I went for my free consultation thinking they advertise for 395 per eye...thinking that's a great price but I knew once I got there it would not be that price I was right they wanted 1900.. I was expecting to pay around 1400 but not 1900.. When I question about the 395 per eye they said I just fell out of that category… Read Full Review

Opticalexpress's Response to Kirsty12's Review

Written on: 18/03/2015

Hi.

I regret to read that you were not happy with your consultation. We aim to make it straight forward and easy for patients to make an informed decision. If you wish to discuss further please drop us an email at the above listed email address and one of our team will be in touch.

Thanks,

Lynsey Shaw
Head of Customer Care

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Hunterc7's Response to Kirsty12's Review

Written on: 12/06/2015

I don't know how they get away with advertising £395 per eye - I highly doubt they have ever treated anybody at that price. Just a cheap sales tactic akin to a double glazing salesman. Other companies offer fixed prices which is definitely the way to go with something as sensitive as your eyes on the line.

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★★★★☆

“Great service”

Written on: 20/02/2015

Hi, I went for a eye check and was quite impressed with the overall standard of care and service. As the Ophthalmologist was not 100% sure with her own assessment, she asked me to wait and conduct another round of examination. I was called back in 2 weeks for follow up examination. Improvement area - The prescription report should not mix information (prescription) with publicity material. Prescription needs to be clear and use the right language. Eg. Saying "healthy for a patients age"… Read Full Review

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★★★☆☆

“Put Off By Pushy Sales Tactics”

Written on: 15/01/2015 by bashy100 (1 review written)

I recently went for my free laser eye surgery consultation at Optical Express Bristol and I was pleased to learn that I was suitable for surgery. I had previously been to Ultralase and they said I was suitable, but since then, a new policy now states that you have to be over 30 years of age for them to do it. The appointment at Optical Express went well until we started talking about money. I was informed straight away that there was a deal on that meant I was entitled to 15% off if I signed up… Read Full Review

Opticalexpress's Response to bashy100's Review

Written on: 28/01/2015

Hi,

Thank you for taking the time to leave your feedback. I'm sorry to read that you are unhappy with your experience. Clearly this isn't the level of service that we aspire to.

I would appreciate if you could email me using the contact details above and I will be happy to investigate the issues that you have experienced further.

Thanks,

Lynsey Shaw
Head of Customer Care

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Toesinthesand's Response to bashy100's Review

Written on: 06/05/2015

I had a similar experience in the Cardiff branch. I had already been for a consultation with Optimax, which had been so thorough and professional. My 'consultation' with Optical Express felt more like a hard sell and I quickly decided that I wouldn't trust them anywhere near my eyes. They proceeded to call me every other day for the next few weeks to see if they could get my business. As it happens, I had my surgery witn Optimax (at Ultralase clinic in Cardiff) and it was amazing, faultless from start to finish. I'm 27, so maybe Optimax would be a suitable company for you? I can't reccommend them enough.

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★★☆☆☆

“Not impressed with aftercare service!”

Written on: 18/12/2014

Had my surgery done in Norwich in July and have had to have monthly check-ups as my long distance sight is not perfect. Really not impressed with the aftercare. Since my initial consultation I have seen four different opticians, each time I see a new one we go back to square one, repeating what was done before. They are always running late, twice I was sent away to come back half an hour later. Today was the last straw - went for appointment at 10am, didn't get seen till nearly 11am and finally… Read Full Review

Opticalexpress's Comment

Written on: 05/01/2015

Hi,

I am sorry to read that you are currently unhappy with the results of your treatment. I would appreciate if you could contact me with your details at the address above and I will arrange for a member of our Clinical Care team to contact you to discuss the concerns that you have raised.

Thanks,

Lynsey Shaw
Head of Customer Care

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Thio65's Comment

Written on: 09/05/2015

I've had a very similar experience - I'm not particularly happy with the quality of my eyesight after surgery, I've had 4 appointments, each time with a different person, and today had to give up waiting for my appointment after 45 minutes of sitting in the waiting area and not being spoken to about any delays.

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★☆☆☆☆

“Poor misleading uncaring unreliable ”

Written on: 12/12/2014 by paulozz (1 review written)

terrible after care,never saw the same person, shops only open one day a month in Taunton, so had to go to Bristol and Exeter on several occations for after care, i had to chase them for appointments because they would not contact me, my sight had not been corrected as they said it would,was promised glasses on two occasions never turner up, complaint produseeder bad emails not responded to . about as bad as you can get really and told NO chance of compensation … Read Full Review

Opticalexpress's Response to paulozz's Review

Written on: 05/01/2015

Hi,

I'm sorry to read that you are unhappy with your experience. I would like to investigate the matters raised by you in more detail and would appreciate if you could email me with the relevant details.

Thanks,

Lynsey Shaw
Head of Customer Care

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★★★★★

“Excellent service and results”

Written on: 12/11/2014 by flatfoot (1 review written)

Optical Express were excellent from start to finish. The consultation process was very thorough and made me wonder what my opticians had been doing all these years with their testing. The day itself was literally a blur, but their description of how the treatment would proceed and what I will experience after the treatment were very accurate. The after care was very good, too. And I have been very impressed with the results so far. Not having to wear glasses for everyday functions anymore is a… Read Full Review

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★★★★★

“Miracles Happen Here...”

Written on: 30/10/2014 by AutumnSunlight (1 review written)

I am celebrating the miraculous revelation of clear-sightedness after recent laser eye surgery with Optical Express. The whole process was efficient and professional and – considering the momentous results – the surgery itself was so seamless and quick!!! I am 36 years old now and wore glasses from the age of about ten. After dedicating my early thirties to regaining a healthy body after illness, I began to question my acceptance of poor vision, and got to Googling. Through my research I… Read Full Review

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★★★★★

“I can see again without glasses.”

Written on: 30/10/2014 by Edinburgh53 (1 review written)

I first went into the shop at West end Edinburgh , the staff were excellent , told me 2 or 3 times on the procedure. I was told I would need a doctor to check my right eye due to a tear in my retina 4 years ago.thge retina was checked in Glasgow due to lack of staff in Edinburgh the doctor said the eye was fine of the procedure. Two weeks later I was in private hospital 8:40 am for my right eye , I was back in my house by 10:30 at 1:30 I remove the eye patch, this was unbelievable I was… Read Full Review

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★★★★★

“Before laser eye surgery at Optical Express I was a...”

Written on: 29/10/2014 by Whiteev305 (1 review written)

Before laser eye surgery at Optical Express I was a contact lens wearer for 10 years. Then I finally gathered the courage and money for eye surgery. The initial consultation with Optical Express at their Manchester Trafford Centre branch was excellent. The eye testing was thorough, the procedure explained thoroughly, the risks were explained as well as the treatment methods to minimise them. My suitability was then analysed, and the results were that I was suitable for the most expensive… Read Full Review

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★★★★★

“Better than 20/20”

Written on: 27/10/2014 by Bowdog (1 review written)

Such a quick procedure, everyone was friendly and comforting with each step. Now I can see everything much clearer at distance without the need for glasses. I have had 3 check ups since the procedure and and have been told I have better than 20/20 each time… Read Full Review

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★★★★★

“Eureka moment”

Written on: 27/10/2014 by Nick-Tallarn (1 review written)

I was sat nervously on a comfee sofa at Manchester Trafford Centre waiting for the dreaded moment to be called thru, wondering whether I had done the right thing by committing to Lazer Surgery. Having worn contact lenses since I was 18 ,surely at 56 it can't be a good thing long term for my eyes I told myself. Also in 10 years the surgery cost will break even over the lens payments as further justification. So the friendly lady ushered me into surgery room, then its lie back to stare at some… Read Full Review

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★★★★★

“Geweldig!”

Written on: 27/10/2014 by nadjatrimbos (1 review written)

Had ik dit maar veel eerder kunnen doen!! Opstaan en meteen alles scherp kunnen zien :-) geen gedoe meer met lenzen!!! Ik heb de Lasik I-design behandeling gehad. Ingreep is zo gebeurd, viel zo enorm mee. Van de ingreep zélf voel je echt niets. Zeer kundig en vriendelijke mensen. Kon 'savonds al ondertiteling van de tv lezen! Het klopt echt dat je ongeveer 8 uur last hebt. Branderige ogen, alsof er emmer zand in je ogen zit. Maar wanneer je de instructies (druppelen, rust nemen)strikt… Read Full Review

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★★★★★

“Awesome Experience at Optical Express”

Written on: 26/10/2014 by Jaylah8 (1 review written)

I had a fantastic experience at Optical express. I had LASIK eye surgery and it has changed my life. I can see more clearly, don't have to worry about contacts or the infections/ irritation that accompany them. The surgeons put me at ease, thoroughly explained the treatment at each step and prepared me for the short term discomfort after. The aftercare was also great, with adequate amounts of drops and tons of information at my disposal. I would definitely recommend the treatment and location… Read Full Review

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