Optical Express Laser Eye Surgery & Opticians Reviews - www.opticalexpress.co.uk

0800 023 2020
★★★★☆
4.2 / 5
84% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

''The Optical Express Group was founded in 1991 and is now a world leader of selected healthcare services. The Group covers optical stores, refractive laser eye surgery and dental clinics, state-of-the-art medical hospitals and cosmetic treatment centres.''

Media Gallery for Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk

Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid St Albans for laser tests”

Written on: 26/08/2014 by 499MacKinnon (1 review written)

I would avoid here at all costs for a laser eye assessment, they don't have all the equipment to test your eyes, I was told I was suitable, made the big decision to go ahead (and paid) - only then to be told by the surgeon on the day of surgery that I couldn't be treated. Avoid and go where you can have all tests done - and then use that info to make a decision… Read Full Review

Opticalexpress's Comment

Written on: 10/09/2014

Hi,

Thank you for leaving your feedback. I'm sorry to read that you are unhappy with your experience. I would appreciate if you could email me using the "Contact Via Email" link at the top of this page with your relevant details. I will then ensure that your complaint is fully investigated.

Thanks,

Lynsey Shaw
Head of Customer Care

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Karenw333's Comment

Written on: 11/09/2014

Thank you,

I've sent an email to you. I think you need a wider review of your sales tactics though. I think they say anything to get you in, without full medical tests or information. That's just unfair. Hopefully people reading this can have info I didn't have. This is a big medical procedure after all.

Also being told I may have to wait 28 days for a refund after Optical Express failed on service was pretty shocking, I think through my daily calls I was able to secure my money back within that timeframe. Not sure how long others have to wait through no fault of their own. Before I booked your people were always on the phone - when I needed a refund no one from there was ever available to speak to.

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★☆☆☆☆

“call centre staff need more training”

Written on: 20/08/2014 by fbradbury100 (1 review written)

I had an eye test booked on the 15/8/14. It was booked by phone. I was told it would be free by two members of staff. As I was making my way there, I had a phone call to say that there was a mistake and that I would be charged £20.00 and to add insult to injury I had just put £1.50 in the parking machine. A very poor service… Read Full Review

Opticalexpress's Response to fbradbury100's Review

Written on: 10/09/2014

Hi,

Thank you for leaving your feedback. I'm sorry to read that you are unhappy with your experience. I would appreciate if you could email me using the "Contact Via Email" link at the top of this page with your relevant details. I will then ensure that your complaint is fully investigated.

Thanks,

Lynsey Shaw
Head of Customer Care

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★☆☆☆☆

“Bad, just bad!”

Written on: 31/07/2014 by McCrackenrf275 (1 review written)

I went to optical express to get some new specs, and the ones I wanted were no where to be found but at optical express, when going to the store in westfield Sheppard's Bush..everything was fine testing my eyes and choosing the glasses I like until after I paid for everything they told me I wont be receiving my new glasses till next week! I don't understand why they didn't inform me of this earlier than AFTER I paid!..Furthermore when trying on the specs I kept asking for them to be tightened… Read Full Review

Opticalexpress's Comment

Written on: 10/09/2014

Hi,

Thank you for leaving your feedback. I'm sorry to read that you are unhappy with your experience. I would appreciate if you could email me using the "Contact Via Email" link at the top of this page with your relevant details. I will then ensure that your complaint is fully investigated.

Thanks,

Lynsey Shaw
Head of Customer Care

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★★★★★

“I CAN SEE”

Written on: 18/07/2014 by cindybagels (1 review written)

Previously I was not suited for lazer surgery because I needed glasses for both reading and driving. I was contacted to be told that technology had advanced since I last spoke to anyone and now I was suitable for the treatment. After the surgery I went to put on my glasses to contact my friend to come and collect me and the nurse said "what are you doing?" I could read my phone immediately, something I had not been able to do for about 8 years. It has been 8 months now and I am extremely… Read Full Review

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★☆☆☆☆

“unprofessional”

Written on: 29/05/2014 by fort40bc (6 reviews written)

Optical express in Preston got my prescription wrong ended up with double vision they then went back to my previous optician for the previous prescription so they ended up guessing my prescription paid £222 they said I'd paid £197 I had the receipt with me to prove them wrong now have to wait 30 days for a refund stay well clear of this dire company… Read Full Review

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★★★★★

“Love It ”

Written on: 18/05/2014 by zySnow285 (1 review written)

I am 22 years old and have worn glasses since I was 7 years old, started wearing contact lenses from about 15 years of age too. I went for a consultation back when I was 18 years old and was told my vision is still changing, wait till 21. In October 2013 I went for another consultation and after all the checks were completed and I found I was suitable, I jumped straight for the surgery! I booked a date in November and was not scared or worried at all. I have heard so many success stories but… Read Full Review

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★☆☆☆☆

“Customer experience at Optical Express worst of my life”

Written on: 19/04/2014 by NRust (1 review written)

This is by far and away the worst customer service I have ever experienced from any company in my life. Here's the story as to why Optical Express are horrifically bad and should be taken out of business: Start of Jan 2014: go to get a free eye test to see if I'm suitable for laser eye surgery. I'm not.  Mid Jan 2014: go to get a new pair of glasses in the London Monument store. Find a suitable pair and order them. Sales assistants are rude and unprofessional.  End Jan 2014: receive new… Read Full Review

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★★★★☆

“Good care and follow up”

Written on: 30/03/2014 by Waugh417 (1 review written)

I had an excellent experience at Optical Express. The surgeon was kind to explain all the necessary steps of the procedure and I felt completely safe during the process. The staff were very professional and took good care of my needs in all the follow up appointments I have attended. My eyes have 20/20 vision now, so I am very please with the results. There was some dryness experienced during the 6 months of recovery, for which drops were provided to be taken on a daily basis. I liked the… Read Full Review

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★★★★★

“I have been looking for friends and family to recommend!”

Written on: 15/03/2014 by Alomgir (1 review written)

It's so fast, so smooth and so easy. They keep you informed all the way and answer any questions you have. You can see the difference straight away. After your surgery your eye sight gets better and better every day. I have 20/20 vision now. Their after care is legendary. If you have and concerns or worries they are always willing to see you and listen to what you have to say. They keep you well topped up with the right eye drops etc. Their centre' are well equipped with the latest technology… Read Full Review

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★★★★★

“Its amazing! Just do it!”

Written on: 15/03/2014 by LeedsJacqui (2 reviews written)

I had my surgery done in Leeds. The staff were great from start to finish and on the day of the surgery, my surgery was all done by 10:30am and I was the third one to have it done that day! That made me feel more comfortable really as its a simple procedure and all really quick. I opted for the Wavefront option. My prescription was -7.50 so pretty bad. The actual treatment for both eyes too around 60 seconds and having got the giggles after the surgery, I wondered why I had been so worried!… Read Full Review

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★★☆☆☆

“greedy people”

Written on: 14/03/2014 by daniel_79 (1 review written)

I did eye surgery in 2012, after the surgery I only received a receipt showing that I paid.I have no evidence that the eyes are ok, I have only their word.I asked for evidence to use at work because I do not need glasses and they put me to send a letter to request for proof and pay 10£. All this after spending more than 3,000£.How greedy can you be?They care only about money… Read Full Review

Opticalexpress's Response to daniel_79's Review

Written on: 17/03/2014

Hi,

Thank you for leaving your feedback. I'm sorry to read that you are unhappy with your experience. I would appreciate if you could email me using the "Contact Via Email" link at the top of this page with your relevant details. I will then ensure that your complaint is fully investigated.

Thanks,

Lynsey Shaw
Head of Customer Care

Reply to this comment
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★★★★★

“eye eye, i can see you”

Written on: 05/03/2014

From the start, the whole thing has been brilliant, the care and attention, first rate,. I love the fact that I don't have to worry about taking glasses everywhere with me. Driving without glasses is so much better as I found the frames obscured my view and gave me blind spots, on one occasion a cyclist was hidden by my frames, which could have resulted in an accident, fortunately all was well, so a massive plus for having the procedure. I am three months post op, so my eyes are still… Read Full Review

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★★★★★

“It's a wonderful life!”

Written on: 28/02/2014 by Leticiaz441 (1 review written)

I am quite sporty by nature but playing long hours of cricket or swimming with contact lenses can cause irritation sometimes. Also with contact lenses I never had the feeling that "the sight is mine"! After some initial research I decided to consult with Optical Express. I was very impressed with the helpful staffs who guided me from the first consultation to the post surgery stage leaving no room for any confusion about what I am getting. The optican and the staffs made it clear to me about… Read Full Review

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★★★★★

“RESTORED SIGHT IN MINUTES - AMAZING”

Written on: 27/02/2014

From start to finish the experience at Optical Express couldn't have been better. The initial consultation filled me with hope for better vision and the subsequent tests really sorted out what was required. Lens replacement was the solution for me. My experience was great and I was quickly put at ease. With both eyes being operated on one week apart my vision was soon restored and made me feel like teenager again. On the day of surgery you are well looked after. The surgeon talks through the… Read Full Review

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★★★★★

“Why did I wait?”

Written on: 26/02/2014 by nunnster (1 review written)

After my initial consultation the day of the surgery came round very quickly. To say I was nervous was an understatement but the friendly, welcoming staff soon put my nerves to rest. The staff clearly explained every aspect of the surgery before it went ahead making sure I was happy. The procedure was so quick and pain free with staff keeping me fully informed and relaxed throughout. Although a little uncomfortable after the anesthetic wore off, by the following morning my eyesight was… Read Full Review

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★★★★☆

“I'm almost 3 months post idesign treatment, one eye is...”

Written on: 25/02/2014

I'm almost 3 months post idesign treatment, one eye is fabulous, the other is getting there. The surgery was no bother, I experienced no pain during or after. The follow up care was excellent, the staff were very friendly and helpful and gave me all the post treatment advice and products I needed at no extra cost. I found it somewhat difficult to get through to the relevant person to ask questions before the surgery but once I asked my questions I got most of the answers I asked for. So… Read Full Review

Armedbandit's Comment

Written on: 07/04/2014

I'm having the iDesign treatment for £3000 this Wednesday how did you find the results?!

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★★★★★

“no more glasses”

Written on: 25/02/2014 by hugo00 (1 review written)

I can't believe how much this laser eye procedure has changed my life. I used to spend ages looking for my glasses in the office and I was too vain to wear a chain round my neck. But now I have no need to worry as what ever I am looking at I can now read clearly. The procedure itself was very straight forward. I turned up early - it was quite weird walking through a shopping centre with all the shops having their morning briefing. Soon after arriving I was called through - everything was… Read Full Review

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★★★★★

“Superb!”

Written on: 25/02/2014

The whole process from start to finish was easy and efficient. The staff were very friendly and informative before, during and after the surgery and they helped to make a stressful time much more relaxed. I cannot fault the professionalism and knowledge of all staff in various branches. The procedure itself was quick and there was no waiting around. I am so glad that I got this done and only wish I had done it sooner! I would recommend Optical Express to anyone and am glad that I decided to… Read Full Review

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★★★★★

“Best Decision Ever ”

Written on: 24/02/2014 by Bernadette60 (1 review written)

After much thought I had my laser eye surgery and haven't look back. Laser surgery has given me freedom and confidence and after many years with glasses / contact lenses this has truly been a great benefit… Read Full Review

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★★★★★

“MY Life Changing experience ”

Written on: 24/02/2014

If you had said to me a year ago that I would have had laser eyetreatment I would have laughed . but as a friend similar to me in age had had it done and was very pleased with the results . I decide last October to go for a consultaion. I was secrestly hoping they would say that I wasnt suitable and then that would be it . But I was suitable and so my journey began . I have thin corneas and so I was only suitable for Lasek treatment , I was told that this had a longer recovery rate, but I was… Read Full Review

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