Optical Express Laser Eye Surgery & Opticians Reviews - www.opticalexpress.co.uk

★★★★☆
4.2 / 5
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83.0% of users recommend this
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Summary

''The Optical Express Group was founded in 1991 and is now a world leader of selected healthcare services. The Group covers optical stores, refractive laser eye surgery and dental clinics, state-of-the-art medical hospitals and cosmetic treatment centres.''

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Optical Express Laser Eye Surgery & Opticians - www.opticalexpress.co.uk

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Latest Reviews

★★★★★

“Amazing”

Written on: 10/01/2016 by Brendenl1960 (1 review written)

Had lens replacement surgery on both eyes on the 4th and 5th of this month down in Glasgow,what can I say absolutely delighted with the result,fantastic staff, very friendly and helpful, my eyesight is a dream come true,glasses have been dumped for good and we only came home on Wednesday, worth every penny,I would recommend Optical Express to anyone.No pain whatsoever and very quick,never ever thought that I would have such perfect vision, very true saying(your eyes are the windows to your… Read Full Review

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★☆☆☆☆

“Where to start...”

Written on: 09/01/2016 by Frost286 (1 review written)

On Saturday the 14.11.2015 I I had my free consultation done for Laser eye surgery at your Norwich branch, and I came away very upset and angry from the experience. First of all the store wasn’t up to standard, It was scruffy and dirty. The staff where relatively polite, but the optometrist had her mobile phone out and disappeared when I was made to watch the video. I felt this was unprofessional. Also when I was with my care person people kept walking in during the initial chat, test and… Read Full Review

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★☆☆☆☆

“Worst Ever Experience”

Written on: 05/01/2016 by Breanna143 (1 review written)

Customer services staff convinced me to pay a deposit for a laser surgery when I had not managed to book a day off from work, but the guy I dealt with said the slot will I wanted to get the surgery done will be gone so I should pay a deposit and if my holiday is not authorised I can get a full refund. But guess what? This happened on 21.11.15 and to date I still have not had my refund. Upon ringing today I was told there is an xmas backlog and my money will not be refunded until 19th of Jan… Read Full Review

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★☆☆☆☆

“Obstacle Express more like”

Written on: 01/01/2016

I decided to cancel my lens replacement surgery within 7 days of paying a £500 deposit. on 24th October (I had seen a great deal of negative reviews and a class action.) I was assured I would receive a refund within 28 days but after numerous emails and phone calls I have not received any refund or even been asked for my account details - now January 1st.From what I have read, this is standard behaviour from Optical Express. Next step is the small claims court or my solicitor. Which? has very… Read Full Review

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★☆☆☆☆

“Business Sharks - won't refund deposit as promised”

Written on: 22/12/2015 by Hunter381 (1 review written)

In the Spring, Optical Express St Vincent Street (Glasgow) refused to give me laser eye surgery as my prescription had changed by a whole diopter since the initial consultation in Braehead. But they would not return my £1000 (yes, one thousand pound) deposit. At the start of Ocotober, I went for another consultation at St Vincent Styreet, and this time they confirmed that I was not a suitable candidate for eye surgery, as I have had it before and my corneas are too unstable. I was happy with… Read Full Review

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★☆☆☆☆

“BEWARE NO LIFETIME FOLLOW UP CARE AS PROMISED”

Written on: 09/12/2015 by Bond354 (1 review written)

I had lens replacement surgery with Optical Express 14 months ago. I was told before, during and after the procedure that there is a common side effect of build up on the back of the lens. I was told not to worry as this could be removed by laser surgery FREE OF CHARGE. Today at my annual check up I was told I have a build up of cells on my right lens and that I would be charged £400 to have it removed. When queried about it being FOC I was told that was only for 12 months after the surgery. I… Read Full Review

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★☆☆☆☆

“Direct Debit Problems”

Written on: 05/11/2015 by robmh (1 review written)

Rang customer services today to try to cancel my direct debit for contact lenses. I was told that I agreed to a 12 month contract extension when I bought glasses in the summer. This was not discussed. Optical Express profit off this because it is not worth the time or money to take them to small claims court… Read Full Review

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★☆☆☆☆

“Optical Express have the Worst Customer Services on earth”

Written on: 01/11/2015

Recently told by DVA that my eyesight wasn't up to Vocational Driving standard so I contacted Optical Express (a few years post surgery).The response was "pay us £30.00" even though I was told originally that I would be entitled to free eye tests after surgery.The money in any case wasn't the issue. The issue was the arrogance of the Clinical Services Director SH who informed me by letter that my eyesight was good enough for Vocational driving; a man with truly psychic abilities. When I… Read Full Review

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★★★☆☆

“Distance vision is not how it was”

Written on: 31/10/2015 by Isherwood10 (1 review written)

My distance vision is not good after my lens replacement surgery. My distance was perfect and close up very poor. Now it's the other way round. I have been twice to St. Albans optical express and they have said twice my vision is good. My distance is definitely a problem now and need to get it corrected. I've been told a couple of weeks which is ain't good enough… Read Full Review

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★☆☆☆☆

“Extremely rude staff, Negligent treatment”

Written on: 18/10/2015 by SaloniS (1 review written)

I have had terrible experience with Optical Express Aberdeen. The eye tests given to me were not accurate and the staff refused to listen to my problems. They wasted a lot of my time by repeatedly giving me appointments to see the Optician who, for reasons best known to himself, refused to see me each time. During my last visit the staff was very rude to me and their callous attitude made me breakdown in tears. I was suffering severe eye pain and staff was very unsympathetic and unhelpful. I… Read Full Review

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★★★★☆

“Patient experience”

Written on: 30/08/2015 by tlHood78 (1 review written)

All aspects of the service provided were positive and professional. I would recommend this service to family and friends… Read Full Review

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★★★★☆

“So Happy”

Written on: 03/08/2015 by TiaKeating (1 review written)

That I dont have to worry about glasses any more, Just one concern trying to get an after care appointment is shocking… Read Full Review

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★★☆☆☆

“On arrival to store no one really paid any attention...”

Written on: 27/07/2015 by 347Frost (1 review written)

On arrival to store no one really paid any attention of me. When I finally did speak to someone, they were very distant and showed a great amount of lack of interest. The service was very poor. the member of staff was more interested in getting his friend a job. He was very slow. when returning the pick up glasses. I was given the same treatment and lack of attention. When I asked about my glasses needed adjusting he just strugged and said they look fine. after no adjustment and not properly… Read Full Review

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★★☆☆☆

“refund for deposit nightmare”

Written on: 21/07/2015 by jazzhamilton123 (1 review written)

I put down a deposit for laser surgery of £400 & was told that within 7 w/d i could cancel it & within 28 w/d i would get the full refund back, waited the 28 w/d & still didnt get refund. I've waited a further month and still havent got my refund. Customer Service/Complaints dep were no help. Money still hasnt been refunded. I would like to use Optical Express for my surgery in the future but the fact that they wont give me my refund back and havet given the proper customer service is… Read Full Review

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★☆☆☆☆

“HORENDOUS CUSTOMER SERVICE AT LIVERPOOL ONE BRANCH”

Written on: 10/07/2015 by eyelash (1 review written)

Do not visit this store! I have just been left crying outside the store due to the appalung treatment they provided me. They were horrendously rude and dismissive! I called in advance to say I was running a few minutes late for my 9.30Appointment as my bus had not shown up and when I arrived at 9.35 they refused to see me, even though I had booked the day off especially. They are overpriced and mist expensive in town but their service is the worst! Unaccommodating and rude!… Read Full Review

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★☆☆☆☆

“Shocking Marketing”

Written on: 08/07/2015 by Johnmxzxc (1 review written)

Contacted me by text marketing their laser treatment. I don't want them. They have no right to use my number. And their unwanted marketing techniques mean I will never, ever use them. My never is opted out from marketing calls. They clearly don't care… Read Full Review

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★☆☆☆☆

“terrible refund policy. be careful”

Written on: 24/06/2015 by Gerald260 (1 review written)

How can a company like this have 28 days refund policy it's like they choose to torture the customers. First of all at the consultation they pressure you to leave a deposit to guarantee an appointment for surgery then if you cancel they tell it will take up to 28 days. This is so wrong. Please be aware of optical express… Read Full Review

Kes14's Comment

Written on: 05/11/2015

I agree, and now they have said I will have to wait another week due to an internal admin problem. Can't get anyone in a senior position to talk to me and they don't seem to care at all.

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★☆☆☆☆

“Terrible Company ”

Written on: 31/05/2015 by Careyqf1980 (1 review written)

A lot of hanging around, I was having lense surgery....in a nutshell was told I could not have eye surgery as it looked like I had Maculars disease, they said I would receive my deposit back within 28 days not true phone call after phone call being fobbed off with all sorts of exscuses unbelievable, eventually got my money back two days ago only as I told them I was taking citizens advice and would be taking them to the small claims court. I think I have had a lucky escape as I do not have… Read Full Review

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★★☆☆☆

“un-professional & un-organised”

Written on: 26/05/2015

my partner is going for laser eye surgery on Friday (29th May) we had a consultation at Carlisle on 2nd may where it was arranged to go to Glasgow this weekend. we were told that the train fair would be paid for & we would receive the train tickets a week before the surgery. it is now Tuesday 3 days before the op & we haven't received any tickets or had any info from the consultant!! with paying so much money & taking time off work you would think they would be more organised & being such a big… Read Full Review

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★☆☆☆☆

“Beware the "refundable deposit"”

Written on: 08/05/2015 by irThompson411 (1 review written)

I attended Optical Express to book in for laser eye surgery. I was told that I could secure a slot by paying a refundable deposit and could cancel at any point within the week for a returned deposit. My GP would not sign off on the treatment due to a health issue I was seeking medical treatment for. After 6 weeks I am still waiting for a return of my deposit. Be very wary of Optical Express. They deliberately stall returning a deposit to help their cash flow. This puts people in a very… Read Full Review

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