Kurt Geiger Reviews

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★★☆☆☆
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Kurt Geiger

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Latest Reviews

★☆☆☆☆

“Strongly NOT recommended”

Written on: 30/06/2015 by Corallinea (1 review written)

So disappointed with Kurt Geiger, as they ONLY aim to sale/get rid of their shoes other than giving right advice to customer!! Kurt Geiger Newcastle upon Tyne-Eldon Square branch; they lie, mislead customers, and have no idea about the shoe materials. Strongly NOT recommended… Read Full Review

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★☆☆☆☆

“Kurt Geiger Carvela”

Written on: 03/06/2015 by 1948Greene (1 review written)

Bought these at Dubai Mall, around $200.00 AUD and only got to wear them once to find the strap has broken in 2 places and started to tear in a 3rd, wrote to the company and was told that it was my fault that it broke. this is a company that can't stand behind the product they sell… Read Full Review

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★☆☆☆☆

“Do not use their online service ”

Written on: 05/05/2015 by Galbraith1988 (1 review written)

I ordered silver platform shoes for a wedding. They sent gold. I sent them back and asked for the correct silver ones to be sent. Today they arrived and they are silver, but they are the wrong size. A size 4 in a size 7 box. I called customer services and they are sending a courier to collect them tomorrow. Then once they receive them they'll send me the right size. Apparently. I have a wedding in 2 days and if they don't arrive by then I'll be stuck. Like I have nothing better to do than chase… Read Full Review

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★☆☆☆☆

“poor quality”

Written on: 06/04/2015 by paulac181 (1 review written)

my daughter bought yellow shoes loved them .wore them twice and the leather dye on the side of one came off so i wiped them with a damp cloth the dye came off i took them back easter sunday she just wanted a replacement pair and was told. nothing they could do as she had worn them .made no sence of course she had worn them.anyway then a manager would have to look at them but would not be working till next day ..next day same polite girl phoned. manager says nothing they can do .i ask to speak… Read Full Review

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★☆☆☆☆

“WORST pair of boots I ever wasted money on”

Written on: 19/03/2015 by Marc341 (1 review written)

Bought a lovely pair of Miss KG boots from Debenhams for £80 in September 2014. Loved them at first, since then: December 2014 the front sole of the right boot peeled off, took it to the cobblers and fixed. March 2015 back sole of the left boot did the same thing, paid more for it to be fixed. End of March 2015 front sole of left boot fallen off and CANNOT BE FIXED. Terrible quality shoes that were expensive for nothing. The structure of the boot has collapsed and now they look cheap and… Read Full Review

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★☆☆☆☆

“I wish I NEVER bought Kurt Geiger”

Written on: 01/02/2015 by Duncanhm493 (1 review written)

I bought a pair of leather boots with 2.5 cm heel and a pair of plain suede loafer and when I first tried them on they seems to be comfortable. Now after two months using those shoes I have a terrible and constant pain on my feet, I started using othotic plantars and taking medicines to reliefe the pain. I would never ever buy again such a poor quality shoes, all this pain affected my life so much, I wish I never bought those shoes… Read Full Review

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★★★★★

“Customer Services”

Written on: 28/01/2015 by Madmandy123 (1 review written)

I ordered some goods online at christmas, had a missing parcel, no fault of Kurt Geiger. I called and the lady I spoke to was really helpful. I then had to call regarding my refund of goods I returned, the customer service was excellent. Emails i sent were actioned immediately, the staff were so efficient. I would most definitely order from them again… Read Full Review

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★★★★★

“Fabulous i”

Written on: 23/01/2015 by Mcnab.shirley (1 review written)

I must say I find these reviews to be so untrue anytime I have had an inquiry it's been dealt with through email or over the phone right away !!! I've just had boots delivered today and I Abso love them thanks to all customer care team for all there help i wil be recommending to friends in future !!! … Read Full Review

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★☆☆☆☆

“Poor service, delay in delivery, over priced, poor quality”

Written on: 31/12/2014 by Jasmine16 (4 reviews written)

I purchased a pair on Kurt Geiger main online website. They take too long to delivery and they actual never delivered my shoes on the day they said they would. I have cancelled my order. The shoes was purchased for NYE and on NYE they said they can't deliver today. Now I have no shoes and I need to run around looking for shoes. They have really messed up my evening and outfit. Kurt Geiger is very unreliable and they shoes are over priced for what they are and they are not that good… Read Full Review

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★☆☆☆☆

“Poor service, delay in delivery, over priced, poor quality”

Written on: 31/12/2014 by Jasmine16 (4 reviews written)

I purchased a pair on Kurt Geiger main online website. They take too long to delivery and they actual never delivered my shoes on the day they said they would. I have cancelled my order. The shoes was purchased for NYE and on NYE they said they can't deliver today. Now I have no shoes and I need to run around looking for shoes. They have really messed up my evening and outfit. Kurt Geiger is very unreliable and they shoes are over priced for what they are and they are not that good… Read Full Review

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★☆☆☆☆

“Disappointment ”

Written on: 21/11/2014 by Rollinslb486 (1 review written)

I have purchased a pare of shoes in the store for £96 after 2 days I went to T.K-max store to find the same shoes reduced to £24, what a shock. For how much where this shoes sold to T.K-max for??? Maybe for £1, if they could afford to sell them for £24. I will never suggest anyone to spend they money in your store… Read Full Review

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★☆☆☆☆

“Plastic plastic plastic ”

Written on: 12/10/2014 by ShannonHolland168 (1 review written)

I honestly don't want to say too much because I think enough has been said already which I completely agree with! But my biggest gripe is £75.00 for ankle high boots which are PLASTIC!!!!! Why?!?!?! They are totally uncomfortable. How can KG justify 75.00 for this when NEW Look is selling the same thing for 21.00!! Absolutely, cheap disgraceful company with cheap shoes marked up with designer prices. Disgrace… Read Full Review

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Cheshirelady2015's Comment

Written on: 01/03/2015

I agree! The quality of their shoes has deteriorated ....no longer do you get leather uppers and soles .....they are just cheap plastic shoes made in China but the price does not reflect this! They still charge the same price for inferior quality. Think again Kurt Geiger.....better quality shoes can be found on the High Street for a third of the price! I will never buy another pair of their shoes again unless they go back to the quality they produced in the past.

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★☆☆☆☆

“Worst Customer Care Ever”

Written on: 13/08/2014 by Geovanni474 (1 review written)

I will never be shopping here again, with the price of the shoes, you would expect the service to go with it. Will never be buying from here again!… Read Full Review

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★☆☆☆☆

“Shoes on sale”

Written on: 05/08/2014 by Jejoy (1 review written)

I tried to buy sandals out on sale at bluewater store, when given my size tried on and wanted to purchase, was then told "sorry these are not on sale, can't sell them to you, they were put out by mistake " my fault I didn't pursue it and ask to speak to manager !!! Will never buy KG again !!… Read Full Review

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★☆☆☆☆

“no quality”

Written on: 20/07/2014 by O'Donnell251 (1 review written)

A few years ago Kurt Geiger was considered a quality brand, but unfortunately, this is no longer the case. I have bought 2 pairs of shoes in the past 3 years from KG and they have both fallen apart - the main issues are seams, glue and heals. They use cheap heals, and when I say heal, I mean the entire heal, not just the little rubber end that gets nailed on the bottom that gets worn down. Heals used used to be wood generally, but in some cases with KG they're now a reconstituted… Read Full Review

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★☆☆☆☆

“Poor quality, and left feet with severe bunions ”

Written on: 30/06/2014 by Tanjungrhu (1 review written)

I bought a pair of leather loafers for work priced at £110. With a couple of weeks wear my feet were left in agony so much so that I could not cope with the pain - the shoes had left me with inflamed joints at the big toe which is where bunions develop. I ended up heading into house of fraser and bought a lovely soft leather pair of similar designed shoes at £30 from the Linea range. I recommend saving your money - I cannot see why the cost of their shoes is so high when the quality and fit… Read Full Review

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★☆☆☆☆

“Expensive poor quality :( Very poor customer service”

Written on: 18/02/2014

I bought a very stylish pair of suede ankle boots which were on sale - half price at £90. Thank God I did not pay the full price. The boots were rubbish from the start with the dye rubbing off on my heel despite wearing socks. The dye actually ruined many pairs of my socks but I was willing to forgive because I loved the boots. They looked good and were comfortable. However, they began to look shabby quite quickly so I endeavoured to spruce them up with protector spray and a rubber/wire brush… Read Full Review

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★☆☆☆☆

“Boots not usable after wearing for several hours ”

Written on: 18/12/2013

Bought high over the knee Vantage boots (£220). After several hours' wear one boot became so loose (probably as a result of elastic being faulty and stretching) that when wearing, one boots falls all the way down and they're unequal height, looks ridiculous. The other boot rubs the back of the heel so badly it bleeds (the other one doesn't). They inspected the boots, found no fault, so I'm £220 out of pocket as they can't be worn. I had provided photographic evidence to them of how much lower… Read Full Review

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Sponges's Comment

Written on: 01/02/2015

Hi, i had the exact problem and forced them to inspect the boots. They agreed they were faulty and offered me a full refund.if u still have the boots im really sure u can still get a refund. I can email u a copy of my letter threy sent me if you want evidence that these boots have a faulty batch. Let me know please. Thanks

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★★☆☆☆

“KG wants NO MORE CUSTOMERS? 2busy+Price/Stock/OrdNOT...”

Written on: 10/12/2013

Before visiting their website wish I knew they wouldnt stock what they sold me. UGGS ordered online, confirmation email, and courier despatch email. 3 days, 3 emails, 6 phone calls, customer service hung up on me! Price on website now not being honoured. Advice was phone round some other shops? or buy a style that you dont want, at twice the price ? Response from customer service, we're busy ? erm, pardon me, you are what now ? well hopefully you'll not be busy for much longer ... you'll be on… Read Full Review

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★☆☆☆☆

“DIRE CUSTOMER SERVICE AND STAFF THAT TELL PORKIES!!”

Written on: 02/12/2013

I telephoned the livingston store and asked after some shoes on a promotional weekend,i decided on six pairs and the manager told me she would hold them but could not process the transaction as they were too busy and said she would phone me sunday morning for payment. I telephoned three times on the sunday and she was still too busy to deal with me but she would phone me to process the sale before close of business. monday morning came and i telephoned again to be told she was on her day off,i… Read Full Review

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