LK Bennett Reviews

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★★☆☆☆
1.6 / 5
19% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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LK Bennett

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Latest Reviews

★☆☆☆☆

“poor quality - bad after sales service”

Written on: 30/05/2014 by jpHolder224 (1 review written)

There is a poor approach to customer service from LK Bennett. The shoes that I recently purchased started to come apart after two wears, the after sales options offered by the supplier ignored my statutory rights. I will never buy another shoe from this firm and I cannot recommend them and I would not rate there products… Read Full Review

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★☆☆☆☆

“What ever you do avoid this shop. I went to a branch...”

Written on: 08/01/2014

What ever you do avoid this shop. I went to a branch for a refund and they sent The cheque to the wrong address and asked the bank to cancel it which was Confirmed it had been then they said they where waiting for the bank To send something in writing to confirm it hasn't been cashed! Now where in 2014 and you would think they had a brain between them... Sadly not LK Bennett are saying the bank is not sending conformation out And I have to wait for that to be confirmed. Then some twit who… Read Full Review

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★★☆☆☆

“Bad quality & uncomfortable shoes & boots”

Written on: 23/12/2013 by nfa160 (1 review written)

I bought a stiletto boot and black suede shoes from L K Bennett. They were both stunning on sight. But, walking around streets in them, they are extremely uncomfortable. The leather on the boots peeled off after 2 wears! I am very careful about my things to a point of paranoia, but this is just too much. That being said, they have amazing scarves and good quality dresses. I would never buy any shoes or boots there again though no matter how tempting they look. Extremely bad quality and not… Read Full Review

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★★☆☆☆

“Price deception”

Written on: 07/09/2013 by jawh (1 review written)

I shopped at LK Bennett at the Dublin airport - quickly bought two dresses - only to find that they are much less expensive online. Yet they had a "markdown" price on them and I can access VAT refund - still won't break even with the sale price… Read Full Review

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★★★★★

“I can not believe all the bad press”

Written on: 14/05/2013

I have shopped regularly at the Chichester LKBennett store, and purchase items in other branches. I have always found the staff very helpful and honest in their advice. Out of all the items I have purchased I have only had a problem with two. A belt which had a problem with the buckle, which despite being purchased a while before was replaced without a quibble, and a bag which, after some considerable heavy wear developed a fault with the handle, this was fixed and returned to me, again… Read Full Review

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★☆☆☆☆

“staff not interested in the details.”

Written on: 20/03/2013 by lowexpectations (1 review written)

I wanted to purchase a trench coat (£245)I checked on line but really didn't want to wait for a delivery so called the Edinburgh store. I specifically asked for the light cream in size 14. The assistant said that they had both the light cream and 'trench' colour but there really wasn't much difference between the colour. I again said that I wanted the light cream and asked her to put it aside & my husband would collect. Well when I got it home - it wasn't light cream!! Called them & apparently… Read Full Review

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★☆☆☆☆

“Lack of engagement from staff”

Written on: 09/03/2013 by mwjmum (1 review written)

I went shopping in Exeter today for a couple of dresses for special occasions. I visited several shops, including LK Bennett (at about 12.30) The shop was not busy - maybe 2 or 3 other customers. I had a brief browse then went towards the back of the shop where there were two young assistants, neither of them dealing with other customers. One completely ignored me, the other looked me up and down then turned away without even a 'good afternoon'. I was tempted to leave there and then, and… Read Full Review

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★☆☆☆☆

“C U AVON Clutch”

Written on: 04/02/2013

BAD BAD BAD QUALITY. fastener is very hard to open, you can easily break your nails trying to do so. I would have never imagined such bad quality from this label. Someone who designed this clutch represent serious lack of design knowledge. The product feels and looks like cheap eastern import… Read Full Review

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★☆☆☆☆

“Honest review by an ex employee”

Written on: 22/11/2012

Having worked for LK Bennett, although training and guidance lacked proper information and was instead completely sales based, I have a sound understanding of their clothes and shoes. In terms of their shoes, 99% are made with soft leather soles, these will last you for a few months at most and if in contact with water will just fully destroy. The small print advises changing the soles to a rubber sole which would increase the price by a large scale and would have to be done by yourself. The… Read Full Review

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★★★★★

“life savers”

Written on: 24/09/2012

Needed a dress for a wedding that was in one weeks time, my only day off to shop and as I'd just had a baby i was feeling low in confidence. I bought an outfit from Harvey nicks that I didn't like but felt pressured into buying! Then great girls in Bennetts came to the rescue and found me a dress I feel great in and I've worn it 3 times since. This was my first time shopping with lk. Bennett and I will be visiting again as soon as I find the excuse to buy another dress! Ps plucked up the… Read Full Review

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★☆☆☆☆

“LOST RETURNS - NO REFUND RECEIVED”

Written on: 15/08/2012

Has anybody been caught out like me..? I would like to know what you did or can be done about this. I sent back a parcel with 3 items to LK Bennett by Royal Mail. The returns label stuck to the parcel was pre-paid, I just posted it and then waited for the refund. No refund so called them and apparently because I didn't pay extra on top of the prepaid sticker for a tracked or signed for service I will not get a refund. This is a warning to all BEWARE as a prepaid sticker still requires… Read Full Review

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Snametab's Comment

Written on: 04/09/2012

I purchased some shoes from LK Bennett on the 17th Augsut, I used DPD courier (their courier) to return them. They received the shoes on the 23rd August and still have failed to return my money. I have sent numerous emails and wrung but no answer by a real person on the phone. I am going to report them to the office of fair trading.

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★☆☆☆☆

“Ver disappointed with LK Bennett ”

Written on: 15/08/2012

I have bought a Pink Suki shoe not long ago. I was very disappointed when after first time I have worn it, I have noticed that the back of my shoe (where is my heel), close to the sole was all scratched. I can?t wear it anymore as it?s badly scratched. The shoe is very badly designed. When I walk the back of my shoe (where is my heel) touch the ground. I am sending the picture as it?s not normal of LK Bennett shoes, to be like this one. I have many of LK Bennett flat shoes, and this never… Read Full Review

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Grace06's Comment

Written on: 08/01/2013

Technically, if the shoe has caused this kind of damage, and your not offered suitable compensation, you can actually sue them. If you have photographic evidence, I suggest taking it to citizens advice or seeking legal help.

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Jemlondon's Comment

Written on: 21/11/2013

The same thing happened to me! I wore for the second time to a wedding. Got home and all the leather around the heel has just totally come off in horrible scabs and is ruined. I'm going to just send into head office and demand a repair or suitable replacement. Very dodgy...

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★☆☆☆☆

“Buyer Beware!”

Written on: 30/07/2012

I ORDERED a dress from LK Bennett at Bluewater, paid for it, then never heard from them. I was going back to Bluewater three weeks later and popped in to enquire if the dress was available. It was, but wasn't right on me, so asked for a refund. Because I was outside of the 7 day return policy, they 'could only offer a credit note' .. Basically, the manageress called me a liar, and stated that they had called me [they absolutely, definitely had not], and whilst I was waiting to discuss my… Read Full Review

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★☆☆☆☆

“Dodgy patent leather”

Written on: 03/06/2012 by Cluedon (1 review written)

Faulty leather in their Sabira and Shilo shoes - the leather puckers and makes it look like there is a hole in the shoe when viewed against the light. At £155 per pair, wouldn't you rather buy somewhere else?… Read Full Review

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★☆☆☆☆

“Dublin Airport T2 appalled me ”

Written on: 06/05/2012

I am a loyal L.K Bennett customer but I recently visited the L.K Bennett Dublin airport terminal 2 store and was not impressed. I was appalled at the way I was treated. I was not approached for over seven minutes which is extremely long when rushing for a flight. When I asked for certain shoes in my size the staff shrugged at me and weren't willing to help . It was as if I was a nuisance to them and they just wanted to talk among themselves. For that reason I didn't purchase the goods which… Read Full Review

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Shopaholiclady's Comment

Written on: 17/08/2012

I am not surprised to read your comment, I too had a similar experience from the manager (name removed) and assistant manager (name removed) (I found out their names by asking a nearby cosmetics sales person, who incidently said a high number of people complain about their atitude to customers and their own staff!!!) I tried to make a complaint to lkb customer service but suprise, suprise...they did NOTHING!!!!! I will not be shopping with them again after the appalling way I was treated and I would have purchased the shoes and dress they could not be bothered to get from the shopfloor and pass into the fitting room....it makes me wonder why people like this are employed in the first place. Obviously LK Bennett do not care how their customers are treated otherwise they would have good staff!

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★☆☆☆☆

“poor poor poor service....”

Written on: 20/06/2011 by janefonda (1 review written)

I am writing this in the hope other people will realise the very poor service l k bennett displays. Surprising as i see this as one of the more expensive shops on the high street. I purchased two handbags in the sale, my reason was to see what one my mum wanted for her birthday and then take the other one back for a refund. The bags were identical just different colours, the total cost was £260. i went back in my lunch break three days later only to be told that there was no refunds on sale… Read Full Review

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★☆☆☆☆

“Buyer Beware.. ”

Written on: 29/12/2010 by AmazonBlonde (2 reviews written)

Buyer Beware..

I purchased a pair of boots in York while on vacation late November. They seemed to fit, but I wasn't quite sure. I often have trouble with shoes/boots fitting properly and then find my feet hurt after wearing them, so I made sure I knew of their return policy, especially since I'm from the states and would need to return while there. (Don't remember exactly but know it was refundable for a short time period, like a week). I had also purchased a can of leather textile spray to… Read Full Review

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★☆☆☆☆

“LK Bennett will not refund faulty goods - watch out....”

Written on: 28/12/2010 by eiesha (1 review written)

LK Bennett will not refund faulty goods - watch out. There are lots of comments about this around the internet. They basically send the goods off to head office, which apparently invariably comes back saying the goods are not faulty.

It's quite shocking behaviour for a supposedly reputable high-street retailer… Read Full Review

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★★★★★

“Purchased a bag as a Christmas present yesterday for...”

Written on: 03/10/2010

Purchased a bag as a Christmas present yesterday for my mother. On getting the bag home there was a tiny imperfection on the back for the bag. Showed this to friends who said it was nothing and not to worry. As this was a present and a £225 one at that I wasn't happy and returned to store today. The sales staff where very helpful and exchanged with no quarrel what so ever. I am now very happy with bag and service… Read Full Review

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★☆☆☆☆

“I bought a pair of "sale" shoes (reduced from £180 to...”

Written on: 24/06/2010

I bought a pair of "sale" shoes (reduced from £180 to £150) last Saturday in Edinburgh. Sales Assistant was v v keen to tell me how spendid they were and how great they looked. I was in a rush (my mistake) and bought them in 5 mintues flat. Sales Assistant grabbed money and made no mention of refund policy. I very seldom return anything I buy but, having bought these shoes on the spur of the moment, I took them home and they got a HUGE thumbs down. I took them back less than 24 hours later… Read Full Review

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Amazonblonde's Comment

Written on: 29/12/2010

I found this review very helpful because... it made me aware that the store does not disclose a very unforgiving non-existent refund policy on sales items when the person purchases. One cannot rely on signs that could be turned or hidden from customer view. This kind of information should be clearly explained and be printed in large red print on the receipt, so the customer can get out of the deal at time of purchase.
<br/>
<br/>It teaches me to always ask and get in writing the return policy as well, as it seems these days that clerks often don't know their own policy, but the customer will be stuck as nothing can be proven about what is "spoken".

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