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| Quality of service | 2.8/10   |
|---|---|
| Layout of shop | 6.7/10 |
| Value for Money | 1.7/10 |
| Overall rating | 2/10 |
Full review by
Bananalover
on 13th Jun 2008
User Rating : 3
Respect :
0
Good Points: Feminine designs, great colours, large 42 sizes.
Bad Points: Customer service, quality, prices.
General comments: The shoes used to be fantastic a few years ago but the designs have lost a lot in the past 4 to 5 years. Now it seems that the company only buys shoes from designers and only copies them, which is shame as their price now almost reaches the designers' prices. This leads me to the point about prices. Shoes at LK.Bennett were quite affordable but the prices have gone up recently and not in a good way. For instance, I have seen shoes go up as far as 30 pounds in a couple of weeks just because their were good sellers. How can you change a price DURING the season! I've seen some boot go from 99 to 119 to 129 pounds in less than 3 weeks! Worse, seen some shoes go from 99 to 129 pounds one Monday and then put them back at 99 on the Tuesday as mid-season sales! If you want some good deals,wait for the sales or go to the clearance stores. You'll be surprised. One last trick, if you befriend a member of staff, you may get a special invitation to the family and friends 70% off days...
As for customer service, I have to say that it is sometimes very bad and I have witnessed some appalling behaviour from some staff, but the thing is that the company I feel have such a bad consideration of their employees that these don't stay in the company long enough to be trained about proper customer services! I would still point out that I've met some really professional people like a manager and other store managers who I spoke to on the phone many times and some who went as far as fixing some faults on some shoes for fear the cobbler would damage the shoes. The last time I spoke to this person, they went as far as buying some material to create a new detail as a replacement of one a customer lost from her shoe! The customer was so pleased she got him a bottle of champagne!
As a conclusion, I would not recommend this company and I would advise to chose carefully the branch you shop at . As for faulty shoes, avoid the customer service helpline which I think is the worst service you can get , and try to deal (stay quite and polite) with a shop manager. And above all, keep your receipt at least a year!
Bananalover's review and ratings | 408 words | 1 comment added.
Review by
Hannah Scryer
on 29th May 2008
User Rating : 0
Respect :
0
Worst company to work with also, the prices charged for the beautiful shoes are no way near their true worth!
Hannah Scryer's full review | 153 words
Review by
Jackiex
on 29th May 2008
User Rating : 0
Respect :
0
I wish I had read this review before buying my shoes ( £119) a lot of money to spend on shoes that turn out to be sub-standard. I sent them back only to have them returned, with the comments that there is nothing wrong with them. The manageress in the shop was patronising and condescending, you would think I had never worn a pair of shoes before. This shop reminds me of Benetton (I used to work in one many years ago) where they are charming and flattering in order to make you buy somet ...
Jackiex's full review | 120 words
Review by
Guest.
on 12th Mar 2008
User Rating : 8
Respect :
0
Great service,lovely looking stores(very shoppable) and amazing product. I find the customer service is excellent I generally shop at the swindon outlet and cheltenham branch (mainly when they are in sale) and have never had bad service and when I experienced a problem with a pair of boots I purchased from the swindon store the staff member went out of her way to try and find a replacement and when she found it was the last pair she sent them to be repaired and kept me updated through out in thi ...
Guest.'s full review | 119 words
Review by
ashopper
on 15th Jan 2008
User Rating : 1
Respect :
0
If you purchase any goods from LK Bennt during the sales and for any reason the item does not quite fit properly, you will need to throw t it away as you cannot exchange it nor get a refund. A shame no one tells you that at the point of purchase nor it is printed on your receipt ( which in any event would be rather late to find out).
I purchased two pairs of boots yesterday, one of which I was not sure about and the sales assistant was quite aware of. I was quickly wisked at the till . Today I ...
ashopper's full review | 182 words
Review by
Princess07724
on 21st Dec 2007
User Rating : 0
Respect :
0
LK Bennett was once upon a time one of my favorite shops, but after having to deal with their customer services regarding some faulty (£110) shoes, I will never buy anything from this shop again. I have been refused a refund or exchange, and the unfriendly customer service advisor then proceeded to post the shoes back to my home address (non recorded delivery), and now the shoes are missing, and I can not get anyone to respond to my phone calls...not really what I expect from a high end H ...
Princess07724's full review | 104 words
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