Fashion World Catalogue Reviews

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★★☆☆☆
2.1 / 5
From 8 reviews
37.5% of users recommend this

  • Value For Money

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★☆☆☆☆
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“Cancelled orders”

Written on: 06/05/2013

Fashion world keep cancelling my orders & I have plenty of available credit ! I go in to check the status of my order to see that it has been cancelled. I email them to ask why this keeps happening but I do not get an answer, I get told to ring THEM to find out why. (read more)

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★★★★★
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“Excellent service!”

Written on: 24/04/2013 by susy45 (1 review written)

Been with them since November and I cannot understand the negative reviews as I have had no trouble with them. You may have to wait a few days for delivery but its always tracked so you can look online to see when it will be delivered. I pay every month and always pay a bit more than is expected and can honestly say I have been very happy with them. If I do not like an item I can arrange a pick up and I don't have to go all the way to the Post Office to return. Returns are back with them in... (read more)

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★☆☆☆☆
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“Smell of Bags would gag a horse”

Written on: 01/04/2013

Purchased handbags to open and realize,they were horrid in smell. from 1 to 10?They were beyond 10.They smelled of moth balls. When I contacted them they said there would be a charge for restocking, that they would charge me, if I retrunred them.I could not believe it. (read more)

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★☆☆☆☆
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“rubish”

Written on: 30/03/2013

I wish i never sighed up for fashion worldthey gave me 150 pounds to spend then they just told me that i have to pay by credit card i am a good payer i pay on time and always pay more than i should but still keep sending me there rubish books that say that i have 150 pounds to spend i emailed them 3 times they say there get back to u in 3days but they never do rubish cheap clothes and boots that rubish quality and rubish costomer service that nerver solve the problem or get ba k to u dont... (read more)

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★☆☆☆☆
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“RETURNS”

Written on: 02/05/2012

CHARGE £3 EACH ITEM LATE RETURNS (3WEEKS) .PLUS INITIAL POSTAGE AND £2.72 CREDIT CHARGE. TOTAL £11.71.NO NOTIFICATION OF ANY OF THIS BEFOREHAND PHONE CALL TO COMPLAIN COMPLETE WASTE OF TIME. PATRONISED (read more)

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★☆☆☆☆
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“Appalling company. ”

Written on: 22/04/2011

Appalling company.

Would give 0 out of 5 if able to. Ordered items requesting that if order could not arrive by certain date as I was going abroad to cancel the order. The order did not arrive in time. Arrived back to the uk to find the order in my back garden. I returned the items. Later I find that I have been charged a late return fee for each item and they will not refund that amount.
They also kept the money that I paid for the order, ie not refunding my debit card instead... (read more)

Susy45's Comment

Written on: 24/04/2013

They usually give you an idea when you order how long it will be. It's a bit unfair expecting them to deliver by a certain date. I have been with them a few months now and have had no trouble. Returns are picked up within a couple of days. As for leaving parcels in the garden, that is the fault of the Courier and I would complain to them. They should not have kept your money though. I would ring them and tell them you want to close your account and they will then have to refund you.

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★★★☆☆
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“Fashion World is great for fashion for both men and...”

Written on: 26/10/2010

Fashion World is great for fashion for both men and women and delivery is usually fairly swift. The only down side is the supply and delivery of electrical items. Most of the electrical items (if not all) are supplied direct from the manufacturers which leads to longer deliverly times and, quite frankly, a poorer level of service. Most of the problems will be outwith Fashion Worlds control but I feel they many not pay enough attention to the service being offered by the manufacturers.

To... (read more)

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★★★★☆
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“Fashion World offer a good overall service, customer...”

Written on: 25/05/2006 by paul1960 (6 reviews written)

Fashion World offer a good overall service, customer service is better, but again based in Manchester, along with Kays and Choice For You.

It takes a while for customer service to get it right with amendments, but they do get there.

There are too many options on the automated service (phone options). (read more)

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