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Written on: 14/02/2015 by MacieKenney (1 review written)
I bought an item from Fashion world which I wanted to return a week later. Firstly, there was no paper work such as an invoice or returns label with my item. I rang to get a returns label which I told they would me. This has never arrived. I rang customer services again I was told that I didn't need an address on the parcel to send it back as the courier (Hermes) would know where it's going. This didn't seem right as I know that Hermes do not work for just one company so the same day I rang… Read Full Review
Written on: 12/11/2014 by Sandersjs72 (1 review written)
My 81 year old mother has received two parcels over the past 6 months, addressed to her but non of the items had been ordered. No order had ever been placed with this company. They did collect the first parcel and second parcel was given back to the postman. She has now received an invoice saying she owes £3.61. Along with a leaflet for Information Sheet on Arrears. A small amount I know but very distressing for an old lady who has never been in debt. Waiting to hear back from Fashion… Read Full Review
Written on: 04/10/2014 by MareliBradley372 (1 review written)
Got accepted for personal account ordered 2 things the cancelled my order and revoked my limit for no reason what's the point in this ? Why accept me then don't send my goods ! Not great !… Read Full Review
Written on: 19/06/2014 by LisaMG6 (1 review written)
I had a credit limit given to spend, I ordered a few things for delivery next day. On the day of my delivery I received an email saying I needed to pay by credit/debit card as I no longer had a credit limit with them. I emailed them as I was shocked, still not heard back after 3 weeks. I think it's disgusting how they do this as it seems it happens a lot, poor customer service wouldn't recommend to anyone!!! I don't understand how they're even still up and running with how they pester people… Read Full Review
Written on: 13/11/2013
Have been inundated with sales calls from various companies who have got my number from Fashion World. All very pushy and despite me saying I am at work, will not get off the phone! Despite getting in touch with Fashion World twice, they calls still keep coming. I've now had to register with TPS to try and stop them. If you do use Fashion World, be careful what box you tick… Read Full Review
Written on: 24/07/2013
Today, I have been on the telephone with Fashion World for hours, explained that the Microwave that I brought off them last year 11 months and 2 weeks has become defunct. I explained that the front (fascia) of the microwave has fell away and is unusable. I quoted a reference that Daewoo (the manufacturer) have provided me with, to give to Fashion World to organise the immediate return of the microwave for inspection as it could be a health risk. After explaining all of this to Fashion World… Read Full Review
Written on: 06/05/2013
Fashion world keep cancelling my orders & I have plenty of available credit ! I go in to check the status of my order to see that it has been cancelled. I email them to ask why this keeps happening but I do not get an answer, I get told to ring THEM to find out why… Read Full Review
Written on: 24/04/2013 by susy45 (2 reviews written)
Been with them since November and I cannot understand the negative reviews as I have had no trouble with them. You may have to wait a few days for delivery but its always tracked so you can look online to see when it will be delivered. I pay every month and always pay a bit more than is expected and can honestly say I have been very happy with them. If I do not like an item I can arrange a pick up and I don't have to go all the way to the Post Office to return. Returns are back with them in a… Read Full Review
Written on: 01/04/2013
Purchased handbags to open and realize,they were horrid in smell. from 1 to 10?They were beyond 10.They smelled of moth balls. When I contacted them they said there would be a charge for restocking, that they would charge me, if I retrunred them.I could not believe it. … Read Full Review
Written on: 30/03/2013
I wish i never sighed up for fashion worldthey gave me 150 pounds to spend then they just told me that i have to pay by credit card i am a good payer i pay on time and always pay more than i should but still keep sending me there rubish books that say that i have 150 pounds to spend i emailed them 3 times they say there get back to u in 3days but they never do rubish cheap clothes and boots that rubish quality and rubish costomer service that nerver solve the problem or get ba k to u dont shop… Read Full Review
Written on: 22/04/2011
Would give 0 out of 5 if able to. Ordered items requesting that if order could not arrive by certain date as I was going abroad to cancel the order. The order did not arrive in time. Arrived back to the uk to find the order in my back garden. I returned the items. Later I find that I have been charged a late return fee for each item and they will not refund that amount.
They also kept the money that I paid for the order, ie not refunding my debit card instead keeping… Read Full Review
Written on: 26/10/2010
Fashion World is great for fashion for both men and women and delivery is usually fairly swift. The only down side is the supply and delivery of electrical items. Most of the electrical items (if not all) are supplied direct from the manufacturers which leads to longer deliverly times and, quite frankly, a poorer level of service. Most of the problems will be outwith Fashion Worlds control but I feel they many not pay enough attention to the service being offered by the manufacturers.
To date… Read Full Review
Written on: 25/05/2006 by paul1960 (6 reviews written)
Fashion World offer a good overall service, customer service is better, but again based in Manchester, along with Kays and Choice For You.
It takes a while for customer service to get it right with amendments, but they do get there.
There are too many options on the automated service (phone options)… Read Full Review
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