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| Quality of service | 4/10   |
|---|---|
| Layout of shop | 6.5/10 |
| Value for Money | 5/10 |
| Overall rating | 5.5/10 |
Full review by
stylee
on 1st May 2008
User Rating : 1
Respect :
0
Good Points: Fast delivery, good prices.
Bad Points: Out of date stock, poor customer service.
General comments: I have only used them once - I ordered 5 rolls of Fuji 160c on a Wednesday evening and they arrived on Friday morning (within UK), so dispatch was speedy. Unfortunately, however, 4 of the 5 rolls were out of date, 6 months past expiry.Speaking to them on the 'phone afterwards they said I shouldn't worry the film would probably be fine. They admitted the film had not been kept refridgerated. They didn't offer to replace the rolls. They tried to blame Fuji, saying they'd been sent out of date stock from them before (if this was true, then all the more reason to double check what you are sending your own customers, I'd have thought)!I offered to send them the old rolls back and asked for replacements, 2 'phone calls and several weeks later I am yet to receive anything. They have made not attempt to contact me.
stylee's review and ratings | 157 words
Review by
jblaylockrayner
on 11th Jun 2006
User Rating : 10
Respect :
+1
I live in the USA, and it was so great to be able to speak to someone on the phone from a camera store that also has a great online service. The staff at the Robert White of Poole camera shop were helpful, courteous and friendly. The most important thing about an online camera store is actually talking to the people who are involved with the store. There was no pressure to buy anything else, and there was no pressure to take some sort of insurance. They told me they had the item in stock, and wi ...
jblaylockrayner's full review | 133 words
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