Robert White of Poole Reviews

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★★★☆☆
3.4 / 5
From 9 reviews
56% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Robert White of Poole

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Latest Reviews

★★★★★

“Went the extra mile....”

Written on: 21/06/2014 by trevorr10 (2 reviews written)

I bought a Voigtlander lens which I thought faulty, I returned it and they sent a replacement out immediately. The second lens I also assessed as faulty . They examined sample images I had sent, did their own testing on the first lens I had sent back and agreed that the issue I had identified was genuine. However I have to agree with their assessment that for most customers it would not be an issue in normal use. They immediately agreed to take the second lens back, issued a refund the day they… Read Full Review

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★★★★★

“Excellent”

Written on: 06/09/2013 by mf14477 (1 review written)

Excellent customer service, honoured an offer price even though I had missed the final day of the sale. Delivered less than 24 hours after ordering! Fantastic price on a high quality item, at a time when most other stockists have none. Would highly recommend and will be using again in future… Read Full Review

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★☆☆☆☆

“Worst Customer Service EVER!”

Written on: 13/03/2012 by Q8One (1 review written)

I ordered "Nikon 28-300mm f3.5-5.6 G ED VR AF-S Lens" from their website in the same day I ordered & paid for the product they sent me an email stating that the product is out of stock! The website didn't indicate (and still in the time of writing this review) that the product is out of stock! Anyway I sent them several emails telling them to cancel my order and get a refund but I only got a respond after 5 DAYS!! what a waste of time please before ordering anything from them email them… Read Full Review

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★★★★★

“Best Online Camera Shop, Bar None”

Written on: 15/09/2011

I was recommended Robert White by a friend on Flickr, and since then I have not looked to other camera shops. Lenses and cameras are delicate and expensive equipment, and the respect Robert White's staff members have for what they are selling shows in everything they do, from their online shop to their packaging. Their customer support is the best - Daniel, in particular, is amazing. We have had a customs error when importing the goods to Iceland, not dependent on them, and Daniel did the… Read Full Review

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★☆☆☆☆

“I'm absolutely shocked by the service of Robert White....”

Written on: 14/09/2010

I'm absolutely shocked by the service of Robert White. I ordered a tripod and head online, found my credit card was charged, but received several emails asking me for more information. They requested I send a copy of my passport photo, proof of billing address, proof of institutional VAT number with address on an official document, and get this, they request I call my credit card company across the pond, register shipping address details with them, and obtain a reference no. to send onto Robert… Read Full Review

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★★★☆☆

“Excellent service, great price, however - I purchased...”

Written on: 13/05/2010 by jayshuttleworth (1 review written)

Excellent service, great price, however - I purchased a set of Elinchrom BXRI 500 to go and a few other items. within a month of purchase one of my BXRI heads packed in on me, this was after very little use. I called the shop and got the returns information required and was surprised that all postage costs would be absorbed by me (£22). Now in my book i feel that this should be automatically sorted by this company as is the case with Park Cameras etc, I took this matter up with the staff there… Read Full Review

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★★★★★

“Was recommended Robert White by a friend. The order...”

Written on: 01/12/2009

Was recommended Robert White by a friend. The order arrived in good time and very well packed. Friendly service and after-sales service… Read Full Review

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★☆☆☆☆

“I have only used them once - I ordered 5 rolls of Fuji...”

Written on: 01/05/2008 by stylee (1 review written)

I have only used them once - I ordered 5 rolls of Fuji 160c on a Wednesday evening and they arrived on Friday morning (within UK), so dispatch was speedy. Unfortunately, however, 4 of the 5 rolls were out of date, 6 months past expiry.

Speaking to them on the 'phone afterwards they said I shouldn't worry the film would probably be fine. They admitted the film had not been kept refridgerated. They didn't offer to replace the rolls. They tried to blame Fuji, saying they'd been sent out of date… Read Full Review

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★★★★★

“I live in the USA, and it was so great to be able to...”

Written on: 11/06/2006 by jblaylockrayner (1 review written)

I live in the USA, and it was so great to be able to speak to someone on the phone from a camera store that also has a great online service. The staff at the Robert White of Poole camera shop were helpful, courteous and friendly. The most important thing about an online camera store is actually talking to the people who are involved with the store. There was no pressure to buy anything else, and there was no pressure to take some sort of insurance. They told me they had the item in stock, and… Read Full Review

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