Bristol Cameras Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Defective web site”

Written on: 07/07/2017 by 16Halsey (1 review written)

As an existing customer I attempted to place another order by logging in which failed. Re-set my password four times and it still failed to log me in so that I could order films. Telephoned the Mail order number at Bristol Cameras and they could not resolve the issue. This has happened to me TWICE before in the past when attempting to log in to place orders. This company has an inability to operate a web site which functions correctly even though in the past I have telephoned them to advise… Read Full Review

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★☆☆☆☆

“NO COMMUNICATION WITH CUSTOMER”

Written on: 02/03/2017 by Clancybm174 (1 review written)

Order an itwm...it is out of stock...But thery do not tell you...The Customer has to chase and chase. NOT RECOMMENDED… Read Full Review

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Wanderlust1234's Comment

Written on: 26/05/2017

Totally agree, they are a waste of time and energy!

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★★☆☆☆

“Website unusable and not secure”

Written on: 10/01/2017 by strangelad (33 reviews written)

Ordered via the website and paypal, the connection timed out, tried again, timed out again, tried yet again, timed out again, so I then tried paying by card, the connection timed out again. I was charged for all 4 attempts but no orders showed on the account. I emailed the webmaster as requested on the timeout page and asked to cancel all of the orders. The following day I checked and all 4 orders were on my account. In fairness to Bristol Cameras they were on the case pretty quickly and… Read Full Review

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★★☆☆☆

“Website unusable and not secure”

Written on: 10/01/2017 by strangelad (33 reviews written)

Ordered via the website and paypal, the connection timed out, tried again, timed out again, tried yet again, timed out again, so I then tried paying by card, the connection timed out again. I was charged for all 4 attempts but no orders showed on the account. I emailed the webmaster as requested on the timeout page and asked to cancel all of the orders. The following day I checked and all 4 orders were on my account. In fairness to Bristol Cameras they were on the case pretty quickly and… Read Full Review

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★☆☆☆☆

“Dreadful sales and customer services”

Written on: 08/12/2016 by DBCre (1 review written)

Ordered sensor cleaning swabs on 22/11 but then informed by email they were out of stock. Promised the goods two days later but they did not arrive so I chased again and promised a response on 29/11 but no update. The goods should have been shown as out of stock on the website and why promise to deliver and update on two occasions and not fulfil their promise. I will not deal with this company again as you cannot reply on what they inform you… Read Full Review

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Wanderlust1234's Response to DBCre's Review

Written on: 26/05/2017

Yes absolutely horrendous company to deal with, managers lie and shout over you on phone and they are sly and untrustworthy! Sell shop soiled shoddy goods out of window as new!

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★★★★★

“Brilliant service”

Written on: 18/10/2015 by Ignaciow400 (1 review written)

Despite the number of negative reviews about Bristol cameras my experience was first class. After looking everywhere online for a Sony branded case for the RX100 Bristol cameras came out best for availability and price. I ordered on a Sunday evening and the case was delivered Tuesday as stated. No hassle, no delays and a very good price… Read Full Review

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★☆☆☆☆

“Not impressed”

Written on: 09/08/2015

Poor expert advice and customer care. Won't be returning… Read Full Review

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Wanderlust1234's Comment

Written on: 26/05/2017

Yes absolutely horrendous company to deal with, managers lie and shout over you on phone and they are sly and untrustworthy! Sell shop soiled shoddy goods out of window as new! I would NEVER EVER use this shop if you want a nice experience. They are an absolute shower and not at all honest!

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★☆☆☆☆

“Angry man refused refund”

Written on: 20/07/2015 by 62Nicholson (1 review written)

I own a 35mm SLR, which I use to take nearly all of my photos (as I prefer film as a format). I recently went on a family holiday, and took 5 reels of photos, which I decided to get developed and scanned at Bristol Cameras. When the CD arrived in the post, all of the negatives had been scanned at funny angles: with black bars on the top, bottom or sides of varying photos. And a reel I took at night had been chopped and scanned completely wrong: with firework displays cut in half and stitched… Read Full Review

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Wanderlust1234's Comment

Written on: 26/05/2017

Yes I've come across this angry man too, he is very rude and abusive and clearly not happy with his lot!

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★★★★★

“No fuss service ,a great package at a great price”

Written on: 26/05/2015 by ForestSquirrel (4 reviews written)

I searched the internet for what I wanted and found the best deal with Bristol Cameras and I have just received my third order from them,once again delighted by their rapid no fuss dealing with my on line order, a Tamron 28-300 F/3.5-6.3 Di VC PCD lens for my Canon 5D MK 3 camera. I placed my order this was immediately confirmed by Email with an approx delivery date ,a copy of their terms and conditions was also emailed. The next day I received a phone call promising a Saturday delivery… Read Full Review

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★★★★★

“No fuss service ,a great package at a great price”

Written on: 26/05/2015 by ForestSquirrel (4 reviews written)

I searched the internet for what I wanted and found the best deal with Bristol Cameras and I have just received my third order from them,once again delighted by their rapid no fuss dealing with my on line order, a Tamron 28-300 F/3.5-6.3 Di VC PCD lens for my Canon 5D MK 3 camera. I placed my order this was immediately confirmed by Email with an approx delivery date ,a copy of their terms and conditions was also emailed. The next day I received a phone call promising a Saturday delivery… Read Full Review

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★★★★★

“No fuss service ,a great package at a great price”

Written on: 26/05/2015 by ForestSquirrel (4 reviews written)

I searched the internet for what I wanted and found the best deal with Bristol Cameras and I have just received my third order from them,once again delighted by their rapid no fuss dealing with my on line order, a Tamron 28-300 F/3.5-6.3 Di VC PCD lens for my Canon 5D MK 3 camera. I placed my order this was immediately confirmed by Email with an approx delivery date ,a copy of their terms and conditions was also emailed. The next day I received a phone call promising a Saturday delivery… Read Full Review

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★★☆☆☆

“Never any stock”

Written on: 15/01/2015 by myGuthrie239 (1 review written)

I have now had two orders that I have had to cancel due to lack of stock being available. The only reason I have given them 2 stars is that their staff are always helpful… Read Full Review

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★★☆☆☆

“"New" Nikon 18-140mm f/3.5-5.6 VR lens with no...”

Written on: 27/12/2014 by keith27a (2 reviews written)

The good: Initial impressions were good. I checked if the item was in stock but could not order it over the phone for some strange reason so ordered it online. The next day I had a phone call to say the lens would be delivered the following day which it was. The bad: I was immediately suspicious that the lens was not new as the box was dog eared, the lens had dust on it and there was no warranty card. I immediately contacted Bristol Cameras who insisted the lens was new and that I did not need… Read Full Review

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★☆☆☆☆

“When Were You Going to Notify Me?”

Written on: 19/08/2014 by Oswaldo81 (1 review written)

I ordered an item on 13th August. At the same time I made purchases from other online retailers and had received them by the weekend. A week later, I still hadn't received my item from Bristol Cameras. When I telephoned for a progress report, I was told "We're still awaiting stock". So, Bristol Cameras, where was the email to tell me this?… Read Full Review

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★☆☆☆☆

“Statutory Rights Ignored”

Written on: 30/07/2014 by invicta60 (1 review written)

I bought a Canon Ixus 255 HS. Supply & delivery no problem. Within less than 6 months the camera failed to operate and displayed 'charge the battery' message even when the battery was fully charged. I reported the fault to Bristol Cameras and asked for a replacement under my Statutory Rights under the Sale of Goods Act. They were happy to send it back to Canon but would not guarantee a replacement. This was unacceptable. I later found out that Canon had previously issued an announcement that… Read Full Review

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Wanderlust1234's Response to invicta60's Review

Written on: 26/05/2017

Yes they seem to be getting away with lots of lying and underhand tactics with their customers!

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★★★★★

“All as Promised”

Written on: 27/03/2014

Ordered first, by mail a telescope. Good communications. Got here on the day it was promised. Saved a lot of money. So ordered some expensive lenses, a webcam and power pack. Had the same very good experience again. The comms were good, even a courtesy phone call the day before delivery. I'm sorry for some other posters that had problems, but I can only speak as I find. Very efficient, great prices and did what they promised. There was lots of packaging, which is a good sign, and as previously… Read Full Review

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★★★★★

“Very Impressed”

Written on: 01/01/2014 by aghardie (1 review written)

Purchased a flip case for my S3 mobile phone. I was a bit doubtful whether it was a genuine Samsung product as it was half the price of most other retailers. Ordered it anyway and it arrived the next day. The product obviously is genuine so a bargain. Communication by phone with the store by phone was excellent considering I was expressing doubts about whether the product they were selling was fake or not. Also their website has a local phone number to contact, not 0870/0845 like many… Read Full Review

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★★★★★

“Very good service ”

Written on: 09/12/2013

I placed an on-line order for two Velbon F61 tripods from Bristol Cameras, one for my son and one for myself. They rang next day to say that they only had one in stock and couldn't get any more from their supplier. I said I would accept one Velbon F51 which is £3 cheaper which they could get and so received an immediate £3 refund. They rang two days later to say their suppliers who had promised they had F51s in stock now said they hadn't so would I accept a Slik F630 for the same price even… Read Full Review

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★★★★★

“Good Quick Service”

Written on: 09/07/2013 by DerekMercer (1 review written)

Ordered a Sigma lens yesterday after ringing to check still available, as I was in conversation with the shop, it was removed from the shelf, so that they made sure it would be available when I ordered on the net. Arrived with the postman this morning, a genuine UK lens, they told me what would happen and it did, delighted and saved a lot of money, the only drawback to me was, it was so well packaged it took me nearly 10 minutes to get into the lens, but well worth the wait… Read Full Review

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★☆☆☆☆

“No Stock, No Good. ”

Written on: 10/06/2013

After three days of waiting for my "next day" delivery, I phoned the shop (why no email?!) to be advised that my item was on back-order from their supplier and I may receive in "a week or so". A week on, no delivery, no update and a another phone call to the shop. Fobbed off with film-flam, disinterested sales assistant so, I cancelled my order. Still waiting on refund to my card... my first and absolutely last experience with Bristol Cameras… Read Full Review

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