Bristol Cameras Reviews

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Statutory Rights Ignored”

Written on: 30/07/2014 by invicta60 (1 review written)

I bought a Canon Ixus 255 HS. Supply & delivery no problem. Within less than 6 months the camera failed to operate and displayed 'charge the battery' message even when the battery was fully charged. I reported the fault to Bristol Cameras and asked for a replacement under my Statutory Rights under the Sale of Goods Act. They were happy to send it back to Canon but would not guarantee a replacement. This was unacceptable. I later found out that Canon had previously issued an announcement that… Read Full Review

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★★★★★

“All as Promised”

Written on: 27/03/2014

Ordered first, by mail a telescope. Good communications. Got here on the day it was promised. Saved a lot of money. So ordered some expensive lenses, a webcam and power pack. Had the same very good experience again. The comms were good, even a courtesy phone call the day before delivery. I'm sorry for some other posters that had problems, but I can only speak as I find. Very efficient, great prices and did what they promised. There was lots of packaging, which is a good sign, and as previously… Read Full Review

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★★★★★

“Very Impressed”

Written on: 01/01/2014 by aghardie (1 review written)

Purchased a flip case for my S3 mobile phone. I was a bit doubtful whether it was a genuine Samsung product as it was half the price of most other retailers. Ordered it anyway and it arrived the next day. The product obviously is genuine so a bargain. Communication by phone with the store by phone was excellent considering I was expressing doubts about whether the product they were selling was fake or not. Also their website has a local phone number to contact, not 0870/0845 like many… Read Full Review

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★★★★★

“Very good service ”

Written on: 09/12/2013

I placed an on-line order for two Velbon F61 tripods from Bristol Cameras, one for my son and one for myself. They rang next day to say that they only had one in stock and couldn't get any more from their supplier. I said I would accept one Velbon F51 which is £3 cheaper which they could get and so received an immediate £3 refund. They rang two days later to say their suppliers who had promised they had F51s in stock now said they hadn't so would I accept a Slik F630 for the same price even… Read Full Review

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★★★★★

“Good Quick Service”

Written on: 09/07/2013 by DerekMercer (1 review written)

Ordered a Sigma lens yesterday after ringing to check still available, as I was in conversation with the shop, it was removed from the shelf, so that they made sure it would be available when I ordered on the net. Arrived with the postman this morning, a genuine UK lens, they told me what would happen and it did, delighted and saved a lot of money, the only drawback to me was, it was so well packaged it took me nearly 10 minutes to get into the lens, but well worth the wait… Read Full Review

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★☆☆☆☆

“No Stock, No Good. ”

Written on: 10/06/2013

After three days of waiting for my "next day" delivery, I phoned the shop (why no email?!) to be advised that my item was on back-order from their supplier and I may receive in "a week or so". A week on, no delivery, no update and a another phone call to the shop. Fobbed off with film-flam, disinterested sales assistant so, I cancelled my order. Still waiting on refund to my card... my first and absolutely last experience with Bristol Cameras… Read Full Review

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★☆☆☆☆

“Awful company, awful customer service..avoid like the...”

Written on: 03/06/2013 by Mystic_Boer (1 review written)

They keep no stock. Happy to take your money instantly, at which point they will let you know that they do not have the items in stock. I have been waiting for three weeks now. I have phoned them twice for updates. On one occassion a very bored assistant made snotty comments, but was clearly not interested in helping me. On both occassions they promised to call me back with an update...needless to say I am still waiting… Read Full Review

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★★★★★

“Fantastic service from a proper bricks + mortar camera...”

Written on: 21/05/2013

I have made several purchases from Bristol Cameras over the years and have found them helpful and polite both on the phone and in person in their shop in Bristol. My most recent purchase was a used Canon EOS 60D. I was after a new one but the staff member pointed out that they also had a used one if I wanted to save some money. The money I saved I put towards a nicer lens for it which was fantastic. I regularly recommend them to friends and family. Prices are very good, comparable to many… Read Full Review

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★☆☆☆☆

“Do not trust this company, they do not admit to backorders”

Written on: 19/04/2013 by travel12 (3 reviews written)

I will never order from this company again. They are untrustworthy, you place your order, it goes from "pending" to "acknowledged" ? What in heaven's name does that mean ?? I phoned and asked, it sounded like the person answering was moving his lunch off his keyboard. He never answered my question but said he would call back and tell me about my orders. No phone call but an email much later telling me when I might expect my order. At no time was I informed that my items were on backorder, this… Read Full Review

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★☆☆☆☆

“Order placed, after a week order cancelled.”

Written on: 11/04/2013

Ordered a lens from Bristol Cameras online, 1st day, it said it was pending, 2nd day Acknowlaged this update stayed like this for a week, then today had an email, order has been cancelled, as requested your order has been cancelled. I did not cancel the order, worsted service I have used, I will never again order from this site nor can I recmmend to anyone… Read Full Review

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★★★★★

“new release”

Written on: 09/04/2013 by andrebilllebillon (1 review written)

ordered a fuji hs50exr deal kit and seperate filter ok so i had to wait,but i knew that as it wasnt released by fuji when i ordered it. i found the staff curteous,helpful and received email updates keeping me informed. when phoning to check what was going on,i was able to contact them on thier shop number which is at normal rates-not premium as some people have said. i received exactly everything i ordered the next day after it was despatched. an excellent service only delayed because it was a… Read Full Review

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★☆☆☆☆

“No stock even though it said in stock on web”

Written on: 28/02/2013 by sailorboy99 (1 review written)

Ordered a Pentax K30 body in blue, shown as in stock. Waited four days and then rang them. Told it's coming from Pentax might be here on Wednesday. Called on Thursday to be told Pentax doing stocktaking so item is delayed. Terrible customer service, will not be using them again… Read Full Review

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★☆☆☆☆

“Order canceled within 5 days.”

Written on: 22/02/2013

Ordered the camera. had to wait for a week than contact them for any updates. Within few hours got email: ''Status update: Order Cancelled Your whole order has been cancelled and no funds have been charged to your card. Sorry that we could not help you on this occasion. Additional Comments: This card has been reported as Lost/Stolen this order has been reported as fraudulent and for the security of the card holder the bank have requested we pass your address and contact details onto Police… Read Full Review

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★☆☆☆☆

“Takes order when no stock, but you can only cancel by...”

Written on: 27/09/2012

Took my order. Email received saying that it's out of stock for over a month. You cannot reply to the email and there's no email address on the website, so you have to phone them to cancel (ploy to try avoid cancelled orders if you ask me). Never again… Read Full Review

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★★★☆☆

“promt and well priced but”

Written on: 24/09/2012 by frankg7 (2 reviews written)

Purchased new Sigma 18-250 lens with free hoya filter. Free filter did not arrive with lens so had to call the shop. Was told they had run out of the filters and should be in in next 7 days. Would have been easy for them to let me know this without me having to phone them. Will see if 'free' item arrives and will repost either way… Read Full Review

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Frankg7's Response to frankg7's Review

Written on: 06/10/2012

Just an update to the above. Contacted Bristol Cameras again re 'free' filter, they say still not in stock.

However, they are still advertising this offer on their site, which begs the question as to whether this offer is just a hook, or whether they are just downright dishonest!

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Frankg7's Response to frankg7's Review

Written on: 10/10/2012

Final update on this I hope.

Bristol Cameras phoned me today to let me know that the filters offered are still not available but they will send an alternative manufacturers in lieu if that was OK with me.

Seeing as how I'd given up on this issue and purchased my own filter, I decided to accept the offer anyway. I now await with bated breath to see if it will arrive!!

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★☆☆☆☆

“Nothing in stock”

Written on: 03/07/2012

These guys have absolutely nothing in stock. Ordered 4 Sony NEX lenses (2 Sigmas & 2 Sonys) and eventually got 1 delivered. These are cheap lenses £100-200 not Nikkors 600mm F4. Avoid them, better to pay few quid more elsewhere… Read Full Review

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★★☆☆☆

“In Stock? Not a chance!”

Written on: 26/05/2012

I have purchased many a think from this store, they are cheap, but don't actually stock much. The staff are really helpful, and give great advice however the stocking issues out weigh the pros massively. Once you click buy and have purchased the product, you immediately get an email saying sorry we don't have this item in stock, it might be in soon. I've waited three weeks for an item and they still don't know when they will get stock, so i've canceled it. It was a similar situation with… Read Full Review

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★☆☆☆☆

“Said in stock - guess what it wasnt ”

Written on: 11/05/2012 by monks28 (1 review written)

Ordered a new lens from Bristol Cameras with a certain amount of trepidation after looking at other reviews but the price was good so decided to have a go. Wish I hadnt bothered. Placed the order that said item was in stock and then got email next morning saying not in stock will be end of June before arriving now!!! I can only presume they are getting grey imports from China as this sounds like shipping delay more than a uk stock issue. I will not be using again and would urge anyone else to… Read Full Review

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★☆☆☆☆

“Stock & Service Issues”

Written on: 21/04/2012 by caz73 (2 reviews written)

I ordered a number of items online as a package for underwater photography. My trip was a fortnight away. - I rang them next day to confirm all items in stock - they said mainly, but the other items they would be able to get from their supplier and I would have everything by end of week. On this basis I went ahead as I needed all items as a complete solution. - Only partial order received - When promises were made to ring you back they didn't - 1 week later they confirmed they cannot supply… Read Full Review

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★☆☆☆☆

“Should have been told!”

Written on: 31/03/2012 by Starway (1 review written)

Ordered a Skywatcher Telescope, they expected deliveries at the end of the month so I waited, but when they did come in I was told that they would go to the back orders which was fair enough. I was then asked if I wanted to wait another month after another delivery. What a shambles it would have been nice to have been told about the back orders. I have since ordered it elsewhere!… Read Full Review

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