Bristol Cameras Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Not impressed”

Written on: 09/08/2015

Poor expert advice and customer care. Won't be returning… Read Full Review

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★☆☆☆☆

“Angry man refused refund”

Written on: 20/07/2015 by 62Nicholson (1 review written)

I own a 35mm SLR, which I use to take nearly all of my photos (as I prefer film as a format). I recently went on a family holiday, and took 5 reels of photos, which I decided to get developed and scanned at Bristol Cameras. When the CD arrived in the post, all of the negatives had been scanned at funny angles: with black bars on the top, bottom or sides of varying photos. And a reel I took at night had been chopped and scanned completely wrong: with firework displays cut in half and stitched… Read Full Review

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★★★★★

“No fuss service ,a great package at a great price”

Written on: 26/05/2015 by ForestSquirrel (4 reviews written)

I searched the internet for what I wanted and found the best deal with Bristol Cameras and I have just received my third order from them,once again delighted by their rapid no fuss dealing with my on line order, a Tamron 28-300 F/3.5-6.3 Di VC PCD lens for my Canon 5D MK 3 camera. I placed my order this was immediately confirmed by Email with an approx delivery date ,a copy of their terms and conditions was also emailed. The next day I received a phone call promising a Saturday delivery… Read Full Review

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★★★★★

“No fuss service ,a great package at a great price”

Written on: 26/05/2015 by ForestSquirrel (4 reviews written)

I searched the internet for what I wanted and found the best deal with Bristol Cameras and I have just received my third order from them,once again delighted by their rapid no fuss dealing with my on line order, a Tamron 28-300 F/3.5-6.3 Di VC PCD lens for my Canon 5D MK 3 camera. I placed my order this was immediately confirmed by Email with an approx delivery date ,a copy of their terms and conditions was also emailed. The next day I received a phone call promising a Saturday delivery… Read Full Review

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★★★★★

“No fuss service ,a great package at a great price”

Written on: 26/05/2015 by ForestSquirrel (4 reviews written)

I searched the internet for what I wanted and found the best deal with Bristol Cameras and I have just received my third order from them,once again delighted by their rapid no fuss dealing with my on line order, a Tamron 28-300 F/3.5-6.3 Di VC PCD lens for my Canon 5D MK 3 camera. I placed my order this was immediately confirmed by Email with an approx delivery date ,a copy of their terms and conditions was also emailed. The next day I received a phone call promising a Saturday delivery… Read Full Review

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★★☆☆☆

“Never any stock”

Written on: 15/01/2015 by myGuthrie239 (1 review written)

I have now had two orders that I have had to cancel due to lack of stock being available. The only reason I have given them 2 stars is that their staff are always helpful… Read Full Review

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★★☆☆☆

“"New" Nikon 18-140mm f/3.5-5.6 VR lens with no...”

Written on: 27/12/2014 by keith27a (2 reviews written)

The good: Initial impressions were good. I checked if the item was in stock but could not order it over the phone for some strange reason so ordered it online. The next day I had a phone call to say the lens would be delivered the following day which it was. The bad: I was immediately suspicious that the lens was not new as the box was dog eared, the lens had dust on it and there was no warranty card. I immediately contacted Bristol Cameras who insisted the lens was new and that I did not need… Read Full Review

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★☆☆☆☆

“When Were You Going to Notify Me?”

Written on: 19/08/2014 by Oswaldo81 (1 review written)

I ordered an item on 13th August. At the same time I made purchases from other online retailers and had received them by the weekend. A week later, I still hadn't received my item from Bristol Cameras. When I telephoned for a progress report, I was told "We're still awaiting stock". So, Bristol Cameras, where was the email to tell me this?… Read Full Review

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★☆☆☆☆

“Statutory Rights Ignored”

Written on: 30/07/2014 by invicta60 (1 review written)

I bought a Canon Ixus 255 HS. Supply & delivery no problem. Within less than 6 months the camera failed to operate and displayed 'charge the battery' message even when the battery was fully charged. I reported the fault to Bristol Cameras and asked for a replacement under my Statutory Rights under the Sale of Goods Act. They were happy to send it back to Canon but would not guarantee a replacement. This was unacceptable. I later found out that Canon had previously issued an announcement that… Read Full Review

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★★★★★

“All as Promised”

Written on: 27/03/2014

Ordered first, by mail a telescope. Good communications. Got here on the day it was promised. Saved a lot of money. So ordered some expensive lenses, a webcam and power pack. Had the same very good experience again. The comms were good, even a courtesy phone call the day before delivery. I'm sorry for some other posters that had problems, but I can only speak as I find. Very efficient, great prices and did what they promised. There was lots of packaging, which is a good sign, and as previously… Read Full Review

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★★★★★

“Very Impressed”

Written on: 01/01/2014 by aghardie (1 review written)

Purchased a flip case for my S3 mobile phone. I was a bit doubtful whether it was a genuine Samsung product as it was half the price of most other retailers. Ordered it anyway and it arrived the next day. The product obviously is genuine so a bargain. Communication by phone with the store by phone was excellent considering I was expressing doubts about whether the product they were selling was fake or not. Also their website has a local phone number to contact, not 0870/0845 like many… Read Full Review

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★★★★★

“Very good service ”

Written on: 09/12/2013

I placed an on-line order for two Velbon F61 tripods from Bristol Cameras, one for my son and one for myself. They rang next day to say that they only had one in stock and couldn't get any more from their supplier. I said I would accept one Velbon F51 which is £3 cheaper which they could get and so received an immediate £3 refund. They rang two days later to say their suppliers who had promised they had F51s in stock now said they hadn't so would I accept a Slik F630 for the same price even… Read Full Review

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★★★★★

“Good Quick Service”

Written on: 09/07/2013 by DerekMercer (1 review written)

Ordered a Sigma lens yesterday after ringing to check still available, as I was in conversation with the shop, it was removed from the shelf, so that they made sure it would be available when I ordered on the net. Arrived with the postman this morning, a genuine UK lens, they told me what would happen and it did, delighted and saved a lot of money, the only drawback to me was, it was so well packaged it took me nearly 10 minutes to get into the lens, but well worth the wait… Read Full Review

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★☆☆☆☆

“No Stock, No Good. ”

Written on: 10/06/2013

After three days of waiting for my "next day" delivery, I phoned the shop (why no email?!) to be advised that my item was on back-order from their supplier and I may receive in "a week or so". A week on, no delivery, no update and a another phone call to the shop. Fobbed off with film-flam, disinterested sales assistant so, I cancelled my order. Still waiting on refund to my card... my first and absolutely last experience with Bristol Cameras… Read Full Review

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★☆☆☆☆

“Awful company, awful customer service..avoid like the...”

Written on: 03/06/2013 by Mystic_Boer (1 review written)

They keep no stock. Happy to take your money instantly, at which point they will let you know that they do not have the items in stock. I have been waiting for three weeks now. I have phoned them twice for updates. On one occassion a very bored assistant made snotty comments, but was clearly not interested in helping me. On both occassions they promised to call me back with an update...needless to say I am still waiting… Read Full Review

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★★★★★

“Fantastic service from a proper bricks + mortar camera...”

Written on: 21/05/2013

I have made several purchases from Bristol Cameras over the years and have found them helpful and polite both on the phone and in person in their shop in Bristol. My most recent purchase was a used Canon EOS 60D. I was after a new one but the staff member pointed out that they also had a used one if I wanted to save some money. The money I saved I put towards a nicer lens for it which was fantastic. I regularly recommend them to friends and family. Prices are very good, comparable to many… Read Full Review

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★☆☆☆☆

“Do not trust this company, they do not admit to backorders”

Written on: 19/04/2013 by travel12 (3 reviews written)

I will never order from this company again. They are untrustworthy, you place your order, it goes from "pending" to "acknowledged" ? What in heaven's name does that mean ?? I phoned and asked, it sounded like the person answering was moving his lunch off his keyboard. He never answered my question but said he would call back and tell me about my orders. No phone call but an email much later telling me when I might expect my order. At no time was I informed that my items were on backorder, this… Read Full Review

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★☆☆☆☆

“Order placed, after a week order cancelled.”

Written on: 11/04/2013

Ordered a lens from Bristol Cameras online, 1st day, it said it was pending, 2nd day Acknowlaged this update stayed like this for a week, then today had an email, order has been cancelled, as requested your order has been cancelled. I did not cancel the order, worsted service I have used, I will never again order from this site nor can I recmmend to anyone… Read Full Review

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★★★★★

“new release”

Written on: 09/04/2013 by andrebilllebillon (1 review written)

ordered a fuji hs50exr deal kit and seperate filter ok so i had to wait,but i knew that as it wasnt released by fuji when i ordered it. i found the staff curteous,helpful and received email updates keeping me informed. when phoning to check what was going on,i was able to contact them on thier shop number which is at normal rates-not premium as some people have said. i received exactly everything i ordered the next day after it was despatched. an excellent service only delayed because it was a… Read Full Review

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★☆☆☆☆

“No stock even though it said in stock on web”

Written on: 28/02/2013 by sailorboy99 (1 review written)

Ordered a Pentax K30 body in blue, shown as in stock. Waited four days and then rang them. Told it's coming from Pentax might be here on Wednesday. Called on Thursday to be told Pentax doing stocktaking so item is delayed. Terrible customer service, will not be using them again… Read Full Review

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