Zoo Plus Reviews - www.zooplus.co.uk

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★★★☆☆
3.2 / 5
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Latest Reviews

“The best online pet shop!”

Written on: 07/04/2014 by Wheels1974 (3 reviews written)

I cant recommend Zooplus enough, they have the most amazing selection of dog food and treats, lots of healthy options at fantastic low prices. One of my dogs needs to have treats and food that dont contain any rubbish (meat or vegtable derivatives). Good quality treats and food can be a lot more expensive and I would really struggle if it wasn't for Zooplus. They have a great range of interesting, high quality items at really good prices. The delivery is always really quick and there customer… Read Full Review

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“Zooplus are number 1 for customer service”

Written on: 31/03/2014 by 482Cleveland (1 review written)

Zooplus have the most amazing customer service ethic that I always try and buy my products from them if I possibly can. All companies should conduct business they way that they do! Very Happy Customer!… Read Full Review

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“Simply the best”

Written on: 25/03/2014 by Hansen387 (1 review written)

Great value, great product and very quick delivery every time in deal with them… Read Full Review

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“The cat`s whiskers”

Written on: 24/03/2014 by Claytondx355 (1 review written)

Good,old fashioned service rarely found these days especially on line,it is a pleasure to deal with Zooplus.An excellent choice of products at reasonable prices and with brilliant,fast delivery… Read Full Review

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“Disingenuous company. Avoid at all costs.”

Written on: 17/03/2014 by jayneconway (3 reviews written)

My order was incorrect. Of course I could only ascertain that by opening the package. I rang zooplus and was told that they could only refund if the package was returned unopened. The woman on the phone said that it was 'against regulations' to accept returns. I asked her which regulations these were and she couldn't answer. I tried to leave negative feedback on their site and guess what? You can't leave negative feedback, how honest is that? I started a 'case' with paypal and received… Read Full Review

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“WOULD RECOMMEND ZOOPLUS UNRESERVEDLY”

Written on: 12/03/2014

I ordered a rather snazzy cat scratch post. It arrived in no time at all and is excellent quality. Very well packaged too. Another point I would mention is that it's website is really clear and 'friendly' too. An excellent shopping experience!… Read Full Review

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“Terrible service”

Written on: 15/02/2014

I am the regular customer of zooplus, because of the frozen payment page last night, I was been charged twice, it is not the problem whether it is possible to be refund, but when I ask the customer service, the English speaking of the counter is terrible which made us misunderstand, and she is not glad to give us any help, I won't come back… Read Full Review

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“More than just a 'shop'!”

Written on: 12/02/2014 by Valeriex1 (1 review written)

I have ordered items from Zooplus for some time now, and I cannot recommend them highly enough. They are more than just a 'shop' - they are one of the few firms who truly do value our custom, and always provide an excellent customer service - rare these days!!! They give good value for money, are always prompt to reply to any enquiries, and are a firm who do value their customers! If you need any pet supplies, then ZOOPLUS is the place to go!!!… Read Full Review

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“Good prices and excellent service.”

Written on: 08/02/2014

I had a problem with one bag of food. I sent Zooplus an e-mail voicing my complaint. They replied promptly and re-imbursed my account with money within 24hrs. They also have a good loyalty scheme… Read Full Review

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“Royal canin British shorthair”

Written on: 06/02/2014

Excellent transaction as usual. Cheapest prices on the Internet for pet food, always use them… Read Full Review

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“Excellent customer service and great range of products”

Written on: 13/01/2014 by annheffernan (1 review written)

I have been using zooplus for many years and found them to be excellent. Shipping to Ireland from Germany takes a week and once I allow for this, there is no problem. I recently had a turtle tank filter delivered which arrived damaged and was very pleased to receive an immediate email from customer services to say a replacement is on the way! I usually use the site for tinned cat food and find the range and price to be very good. I have a diabetic cat and find it very difficult to source… Read Full Review

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“Excellent customer service”

Written on: 09/01/2014

I found the customer service from Zooplus to be excellent. I had a problem with my recent order and they got back to me very quickly and offered me a fast replacement bag of food. The response also felt very personal and not just a standard response. Excellent and would recommend… Read Full Review

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“Fantastic quick service”

Written on: 29/12/2013

Placed my order Boxing Day and received within 2 days very wonderful surprise and my cars love it… Read Full Review

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“Let down”

Written on: 20/12/2013

I ordered 12kg of Burns puppy food in good time so we would not run out. A week later it was not delivered. I called to ask where it was. I was told it would be delivered on the following Monday. I waited in all day and it didn't come. I called again and was told the food had been returned to zooplus by the delivery company. No explanation or apology offered. I was offered a refund which I have accepted as we have now run out of food two weeks after ordering and I can't wait for zooplus to send… Read Full Review

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“Not to be trusted”

Written on: 12/12/2013 by roxyfloss (20 reviews written)

This week (Dec 2013) I ordered a £120 Ruben Natural Scratching Tree N°2 Ella. I ordered it in cream but the email confirmation stated brown. I telephoned them immediately to be told that they don't stock it in cream so they would send it in brown. I told them I don't want it in brown so tried to cancel my order and get a refund but they refused. They cannot change the order or sell an item they do not stock or refuse to refund so because I paid by paypal I have raised a complaint. I am… Read Full Review

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Woodiesblue's Response to roxyfloss's Review

Written on: 12/12/2013

I think it would be worth contacting trading Standards as this is not a cheap article and it was a complete deception on their part

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Roxyfloss's reply to Woodiesblue's Comment

Written on: 13/12/2013

Thank you very much for that advice. I hadn't thought about that but now will do and I agree it was complete deception. Merry Christmas

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Roxyfloss's Response to roxyfloss's Review

Written on: 18/12/2013

Further to my review PAYPAL found in MY favour and fully refunded me within 48 hours of my claim.

Zooplus failed to respond to Paypal.

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“Zooplus a definate PLUS”

Written on: 10/12/2013 by Heffy (1 review written)

I recently shopped at Zooplus and i just want to point out three things:- 1. GREAT PRICES.......YES 2.GREAT SERVICE.......YES 3.FAST DELIVERY.......YES What more do i have to say!!!!!!!… Read Full Review

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“Order Cancelled without being informed”

Written on: 10/12/2013

I have been ordering Versele Laga Crispy Pellets for Chinchilla & Degus since the begging of the year and have had about 3 or 4 deliveries. I have had no complaints up to now. I placed another order on 3rd December, expecting the delivery as before within a few days. I phoned them up on the 10th asking where the delivery was to be told it was to be cancelled because they didn't have it in stock or so I thought. But this was not the case. Spoke to them again this morning and to cut a long… Read Full Review

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“Awful courier followed by terrible customer service”

Written on: 03/12/2013 by xsb09185 (1 review written)

They use yodel to deliver orders. Avoid yodel at all costs. They lie and say they have attempted delivery when they have not. When you rearrange delivery and stay in all day they do not show up. On emailing zoo plus having had no resolution direct from the courier I had a quick email which only said they had asked yodel to redeliver again. I did this myself with no satisfaction. Eventually I called zoo plus to cancel the order and ask for a refund so I could order from pet supermarket. They did… Read Full Review

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“Zooplus Brillant Service”

Written on: 13/11/2013

Since having a dog for 4 years now I have continually been impressed with the variety, availability and cost of top quality food treats and toys on zooplus. I have only ever had the absolute best service from zooplus, from speedy delivery in harsh winter weather to brilliant returns service that is second to none. Whenever I looking for new treats or my dogs favourite food zooplus is normally my first and only stop for the best price and delivery time. The reviews and ability to upload pictures… Read Full Review

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“outstanding service”

Written on: 10/11/2013 by birdman3030 (1 review written)

Order placed on thursday order came saturday morning in perfect condition… Read Full Review

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