Zoo Plus Reviews - www.zooplus.co.uk

★★★☆☆
3.4 / 5
362
61% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“POOR DELIVERY SERVICE”

Written on: 07/09/2017 by Waywardlad (1 review written)

Ordered dog food from Zooplus. Price is good but delivery has been a nightmare. They use Yodel for delivery, who over 50% of their customers rate as bad. Still not got dog food. Learn from my experience and give both companies a wide berth as neither have offered any help… Read Full Review

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★★★★☆

“Excellent customer service”

Written on: 28/08/2017 by MsTM (1 review written)

Had an issue with a liquid product leaking during transit - within minutes of mailing them to advise (didin't request any action - just telling them what happened) they replied, aplologised and offered full refund fo the damaged product. Excellent service - happy to recommend them… Read Full Review

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★★★★★

“A quick turnaround of my recent order”

Written on: 23/08/2017

A quick turnaround of my recent order, it was very impressive. Also prices are very competitive. I always shop around to get the best prices available but I so often return to Zooplus and I will continue to do so. Thank you… Read Full Review

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★★★★★

“Brilliant ”

Written on: 19/08/2017 by Dominguez1946 (1 review written)

Quick delivery and brilliant customer service . Prices are competitive and they stock a wide range for dogs and cats. I had to contact them on a number of occasions and they were very efficient and very helpful. Will only use them in the future… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 14/08/2017 by 414Leslie (1 review written)

What a shame ... the goods this company has to offer are great and good value but delivery is a nightmare. Nearly 3 weeks on and I'm still waiting for the items to be delivered. Customer service is appalling - broken promises to call back, not replying to e-mails with a solution of "items being returned and do you want them reordered?!" Apparently delivery driver unable to find us but strangely enough no missed calls to ask for directions. All I get is ... I understand your problem ... Well… Read Full Review

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★★★☆☆

“Packaging and transport issues”

Written on: 19/07/2017 by EthenJarvis (1 review written)

Overall I am pleased with the service and selection zooplus provide. However, they really cheap out on the packaging of their products and for that reason I have had to throw quite a lot of trays of wet dog food away because the had split in transport due to rough handling. Usually, their boxes arrive damaged and due to the sad excuses they use for padding, the contents has been damaged before… Read Full Review

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★★★★★

“No hesitation in recommending this company”

Written on: 18/07/2017

I've ordered from this company on several occasions and have always been impressed with the quality and price of the items, as well as the speed of delivery (even overseas). On the one occasion I had a problem with an order, it was resolved quickly to my satisfaction by Zooplus and I wouldn't hesitate to order from them again. Even more important than my opinion is my cat's. She has been very impressed with the cat trees I've ordered and they have lasted well with her attacks on them. I… Read Full Review

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★★★★★

“Customer service.”

Written on: 09/07/2017

I made a genuine error when placing my order. I immediately made contact with the zooplus Service Team, it was immediately rectified. Not only did they deduct the amount as I had mistakenly checked the incorrect delivery service but also, as a gesture of goodwill refunded the same amount which will be credited against my next order, at my request. A first class, speedy, reliable service and with a superb service team… Read Full Review

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★☆☆☆☆

“Could not care less customer service”

Written on: 26/06/2017 by AracelySnyder272 (1 review written)

Ordered 4 jumbo boxes of Felix. Used 2 boxes and then we were aware the next box in the cupboard smelt bad. When I opened it - the smell was so bad the sachets had been leaking onto the cardboard box. Lucky there was a horrid smell as I could have fed this rotten food to my cats. I contacted Zooplus customer service who just said as I did not report it within 14 days they could not do anything. No apology. Disgusting customer service. They won't get any more orders from me. It might be a bit… Read Full Review

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★☆☆☆☆

“Dreadful despatch times and worthless apologies”

Written on: 19/06/2017 by jenny9999 (1 review written)

Ordered over £70 worth of dog food goods on Tuesday and expected delivery within a couple of days. Emailed on Friday as the order was ‘still in progress’ and received a reply attributing the delay to “a technical fault, there was a backlog at our Logistics centre”. ( one wonders why they could not advise customers affected by the delay, this but hey-ho!). If I could have found a way of cancelling the order at this point I would have, but paypal payment had been processed and, ( *… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 11/06/2017 by Zara399 (1 review written)

Been with Zooplus since 2016 average two monthly order - £80. Last order tins of cat meat (almo nature 280g chicken&whitebait) were filled with water and very little meat to a point some were water and no meat. I left a review on their website which was ignored, contacted customer services and was totally ignored. I've been trying to find a way of deleting my account with them with no success customer services will not reply to mail. I'd say keep well away… Read Full Review

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★★★★★

“Great customer service”

Written on: 03/06/2017 by Deangelo438 (1 review written)

I've ordered from ZooPlus a few times and have always been happy with the level or service and products delivered. Sadly when my last order arrived some of the items were damaged. I emailed ZooPlus and they immediately responded with a very polite message and made an immediate refund for the items. That's great customer service. I shall continue to use these guys and would definitely recommend them. Thanks ZooPlus!… Read Full Review

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★★★★★

“Highly recommend”

Written on: 23/05/2017 by Katadams1 (1 review written)

I have used them for a number of years now to buy my Arden Grange dog food as they are the cheapest of anywhere if you buy the pack of 2 x 12kg bags, and their delivery service is excellent. I've never had to ask for a refund or return anything until today when I rung and asked if I could return something that I had ordered by mistake. Their customer service was outstanding, no problem what so ever gaining a refund, despite the fact it was my fault. They also have a reward scheme that you can… Read Full Review

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★★★★★

“Service cannot be bettered”

Written on: 14/04/2017

Everything about my order, service, price and fast delivery cannot be surpassed. I shall certainly order again… Read Full Review

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★★★★★

“Excellent service yet again.”

Written on: 08/04/2017 by JabariRoche (1 review written)

We have been using Zooplus for some years now and find their customer service and business model very freindly, efficient and the staff so easy to deal with. Delivery is always quick, we use the DPD service, and appreciate the advance notice of the time the parcel will arrive, very helpful. We recommend them in a heartbeat, and think you will not be disappointed. … Read Full Review

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★★★★★

“Outstanding Service”

Written on: 24/03/2017 by JMT1959 (2 reviews written)

Placed an order with zooplus for some more dog training treats on 22 Mar 2017 and received it within 48 hours on standard delivery with DPD. We will continue to use zooplus for their outstanding service and cost… Read Full Review

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★★★★★

“Excellent service”

Written on: 20/03/2017 by Mandyjg1 (1 review written)

Wide range, best prices anywhere, free delivery over £29 and faultless customer service. Highly recommend… Read Full Review

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★★★★★

“You cannot get better”

Written on: 15/03/2017 by Gordon 2 (2 reviews written)

What a firm. Order despatched within hours with an excellent courier and goods received within two days. Excellent and secure parcel. The product, 'Smoked Cows Ears' , were of excellent quality and very well priced. My Golden Retriever could not to one fast enough. I would certainly recommend Zoo Plus to anyone. It is good to deal with a supplier who provides such excellent service. With past and present purchases, I cannot find anything bad to say about Zoo Plus and its products… Read Full Review

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★★★★★

“Amazing service”

Written on: 10/03/2017 by Skyster (1 review written)

I have ordered twice from Zooplus and so far am very impressed. Orders arrive quickly and simply but well-packaged. I made a mistake on my last order and asked to return it. Zooplus emailed me to say that a return was not necessary and credited my account, as well as suggesting I donate the accidental order to an animal charity, which I will be doing. Communications are prompt and cordial, and I cannot recommend this company highly enough… Read Full Review

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★☆☆☆☆

“refused to look into a possibly serious problem”

Written on: 08/03/2017 by Ashwhin (6 reviews written)

As a customer of Zooplus for many years, I was staggaered by the fact that Zooplus refused to look into an issue that I think most dog lovers would want done. I always purchase dry dog food only from the makers that Zooplus recommends most highly, and up to now now problems at all. However when I tried the Purina Pro Plan Medium Adult Sensitive Skin care - both of my healthy , happy, not fussy border collies refused to eat the stuff. Purena's been around for years, but I wonder if the… Read Full Review

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