Zoo Plus Reviews - www.zooplus.co.uk

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Latest Reviews

“Shop with confidence !”

Written on: 02/03/2015 by fleursoleil (1 review written)

I placed my first order for James Wellbeloved dog food with zooplus on 26 February 2015 and received confirmation back within the hour. The following day I received a follow up confirmation email regarding shipment/delivery date to my address in France. Delivery would have been made on 28 February had it not been the weekend. I received a further confirmation email to advise that my order would be delivered this morning (Monday 2 March 2015) between 8.45 - 10.15 - it arrived at 9.00 !… Read Full Review

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“customer service”

Written on: 01/03/2015 by JoseThompson433 (1 review written)

I can truly say that i am over whelmed at the great customer service i receive from zooplus. Service has generally been a thing of the past with companies and that is what you get use to so i am more than pleased to continue with this company for my doggie order. Thank you for restoring my faith!!!!… Read Full Review

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“Online dog food order in Europe.”

Written on: 19/02/2015

Well, thought I would have difficulty getting my dog's particular food but Zooplus not only delivered within 2/3 days in France but told me by email every step of the way with tracking and also telephone calls. I cannot speak highly enough for their service… Read Full Review

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“Great products prices and service”

Written on: 15/02/2015 by ClareHunt178 (1 review written)

Zooplus provide me with products I cannot get elsewhere at great prices and rapid delivery. I lived in Germany for a while and the 3 cats really got into the Gimpet products, however when I moved back to the UK when I asked in shops if they could get it their attitude was ' we don't know what you are talking about, it's only a cat buy what we have ' ! Also the scented cat litter is wonderful and the cats love it. The cats , dogs ,fish and degus love the products ... I love the prices and the… Read Full Review

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“Excellent prices and very quick delivery”

Written on: 13/02/2015

I have used Zooplus almost since I first I had my two cats from a rescue centre. They were used to Royal Canin and it is still their main food. I tried pet superstores but they very expensive. Zooplus prices are always the very best and they often have very good offers online too. The big plus is that the delivery is so speedy. Usually delivered within 36 hours. Excellent service and well packaged too… Read Full Review

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“Very impressed”

Written on: 07/02/2015 by terrycb (2 reviews written)

I've been ordering from Zooplus for several years now - good choice of products, good prices and fast delivery. Customer service excellent - problem of a faulty product solved very quickly and a replacement sent to me within a couple of days. Great rewards scheme as well - all in all a good experience… Read Full Review

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“Delivery nearly 2 weeks!”

Written on: 05/02/2015 by LeslieGillespie (1 review written)

My order placed was delivered by Yodel, but this courier service is a waste of space. They claim to have delivered and left cards, this was completely false, they could not be bothered to make the delivery. When I contacted Zooplus they were unable to make any difference. I eventually asked Zooplus to resend. The goods were eventually delivered but if Zooplus wish to give a good service they need to change their Courier service. The driver that eventually delivered said it was his first time… Read Full Review

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“Excellent Prices, Excellent Service”

Written on: 30/01/2015 by dmkieran (1 review written)

Excellent prices. I could not buy the special veterinary version of the dog food I needed anywhere except the vets. Which was very expensive. Until I came across this website. Very good prices, quick delivery and customer service. I did have an issue with the delivery as the box was damaged by the courier. But ZooPlus were incredibly helpful and refunded me some money to cover the damage. An excellent company! Will be shopping here again very soon!… Read Full Review

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“Delivery problems ”

Written on: 15/12/2014 by unSinclair388 (1 review written)

Certainly cheaper than many competitors but confusing and unreliable delivery service caused by courier initially wanting to leave package in my designated "safe place" but zoo plus not allowing this, as they say all goods must be signed for. Pointed this confusion out to them but no reply and it took 3 days and a lot of time and effort with the courier to eventually persuade them to deliver. No reply from zoo plus management on why they don't make their policy clear to courier. Money saved not… Read Full Review

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“Brilliant shop and service”

Written on: 06/12/2014 by 198Henderson (1 review written)

We normally buy from amazon, but for animal products this is by far the best place to go. Quite of products and service is 2nd to none. Added bonus of discount which is worth having as pays back quickly. Have already recommended to family and friends. What makes Zooplus stand out is the customer service, I something goes wrong ulu want to know its no hassle and just gets fixed. Recently order some cat litter and the independant delivery service damaged the delivery, one short note about what… Read Full Review

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“Just Awful”

Written on: 04/12/2014 by Shepherdmz353 (1 review written)

Will not use again. Great until you have a problem, then you just get emails back and forth. It seems they can only open photo files if you are not complaining, the minute its a complaint they are unable to open .jpeg files (small, sent in the format they requested)… Read Full Review

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“All companies should offer service like Zooplus!”

Written on: 25/11/2014 by PatrickWyatt (1 review written)

Without boring you, the delivery company mixed up an order I placed with Zooplus and as a result they gave me the two bags of cat food as an act of goodwill. How many companies would do that? The consequence is that I will never use anyone other than Zooplus. Amazing service!… Read Full Review

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“An example to internet dealers”

Written on: 17/11/2014 by jimcole (4 reviews written)

An efficient,reliable supplier with a large range of products which are very reasonably priced and of excellent quality.Delivery with Yodel is also fast in spite of Yodel`s poor reviews… Read Full Review

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“ALL Weather HUTCH!!! does not keep rain out!”

Written on: 13/11/2014 by soakingwetguineapigs (1 review written)

disgrace, went back to customer service after hutch was soaked inside. will not let me return. do not be fooled, this hutch should read "pretty and cosy and fine if it never rains where you are". how they get away with calling it an all wether outdoor hutch I dont know… Read Full Review

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“Fast friendly affordable”

Written on: 07/11/2014 by Morserc169 (1 review written)

Super quick delivery (2 days). Products were of great quality at the best prices I could find. Well done… Read Full Review

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“Problems with delivery”

Written on: 24/10/2014

I recently had a problem with my Zoo Plus order which was delivered to another address by Yodel. I had problems in communicating with Yodel and asked Zoo Plus to intervene on my behalf. The order was not fulfilled by Yodel and communication continued to be problematic with them, Zoo Plus mediated on my behalf. Zoo Plus always answered my correspondence promptly and because Yodel were not able to complete their part of the deal. Zoo Plus kindly reimbursed my order. I can thoroughly recommend… Read Full Review

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“5 star service”

Written on: 28/09/2014 by Urquhart388 (1 review written)

I ordered 15kg of burns dry food and 12 packets of the wet food on Wednesday 24th September and it arrived today (Friday 26th September) super happy with my experience with zoo plus - would use again and recommend :D… Read Full Review

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“Brilliant Service”

Written on: 22/09/2014 by Butler107 (1 review written)

I have just placed my 3rd order with Zooplus in as many weeks. I cannot believe how efficient they have so far proved to be. Usually I use either Petsupermarket or medic animal, however zooplus are far more reliable and they deliver far far quicker. Usually within a couple of days of the order being placed. Website is easy to use and navigate. Prices for delivery are very good for courier service, although they could reduce the £29 limit for free delivery down a bit. Though saying that if… Read Full Review

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“dry dog food ”

Written on: 25/08/2014 by Twoboys (1 review written)

this is my second time with zooplus first order was fine second order 17th Aug still waiting !… Read Full Review

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“Very reliable”

Written on: 08/08/2014 by JulieKendall (1 review written)

Ordered the wrong size hamster wheel, when if rang them up to ask how to return and order another one they immediately refunded me and told me to just order the next one as normal.. Replacement came within 2 days. Very impressed. Definitely be ordering from zoo plus again… Read Full Review

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