Zoo Plus Reviews - www.zooplus.co.uk

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Latest Reviews

“Excellent, informative and quick - great choice ”

Written on: 28/05/2015 by Marin45 (1 review written)

I've used Zooplus for many items from small animal treats, dog beds, to larger items like rabbit hutches and large guinea pig cages. All were delivered on time, in great condition and as described. Delivery has always been fully trackable allowing me to work around receipt of deliveries. This goes for items shipped from the UK and from Europe. The dog bed is still going two years later and the hutch is amazing, ok a little small for by breed of bunny but guinea pigs love it. The other… Read Full Review

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“medium orthopaedic dog bed”

Written on: 27/05/2015 by DanteHowell344 (1 review written)

Ordered on the 20th delivered on the 24th, fantastic service, delivered in perfect condition, and best of all my 9 year old Chocolate Lab Barney loves this bed!! We would usually find him on the sofa when we got home but he is now snuggled up on his new bed!! And Because it is off of the floor it is easy for him to get up and down, he loves laying his head on the well padded arms. I would absolutely recommend this for any dog that had mobility problems or is just getting on a bit. It is also… Read Full Review

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“zooplus - first order ”

Written on: 10/05/2015 by Omarg413 (1 review written)

Zooplus have been very good, I have only placed 1 order with them and they were very willing to change my delivery to a new address at short notice and also to refund my product that I needed to change. The team have been very fast in responding to any queries I have and I will be using them for all of my future cat products as they've been great… Read Full Review

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“Very slow delivery, very badly packaged”

Written on: 08/05/2015 by strangelad (22 reviews written)

I give up. I've used Zooplus twice now the first order took 1 week to turn up and when it did fragile items were packed with heavy items and obviously smashed. This time I didn't order fragile items but 2 of my 3 packages appear to be doing a grand tour of Germany, the first having turned up after 3 days the others seemingly stuck in the wrong warehouse in DE. Yes, they're cheap but that's because it comes from Germany, they use useless couriers (DPD and Yodel), if you plan a month ahead you'll… Read Full Review

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“brilliant service saved a fortune on my pet food”

Written on: 06/05/2015 by 311McCann (1 review written)

Brilliant they kept me updated with delivery time and were very competitive would recommend to every one… Read Full Review

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“First class service from a top class company”

Written on: 04/05/2015 by themikel47 (2 reviews written)

I have found Zooplus to be excellent and I have no hesitation in recommending them. The website is good and easy to use and plenty of information that you need to know when deciding what products to buy. The ordering system is efficient and delivery is quick. Customer service is top class. I bought something recently that I decided I didn't require and phoned for a returns number as you are instructed to do. The way this was dealt with was exemplary and a refund was swiftly paid into my Paypal… Read Full Review

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“Good items, but don't use it ”

Written on: 02/05/2015 by CatherineCassidy (1 review written)

all the product I receive are really good quality for the money value, but it also waste a lot of nerves. It's a third time I am using zooplus and I am always happy about the products. I really want to keep using zooplus, however delivery makes it really hard.. This time it took me almost two weeks to receive this delivery. First it disappeared on the tracking system and I was recommended to contact my seller(zooplus) by delivery company Yodel. Zooplus customer services advised me to wait until… Read Full Review

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“Poor customer service zooplus france”

Written on: 20/04/2015 by Oliviers (1 review written)

As a regular satisfied customer of zooplus France, I ordered 48 cans of Arden Grange dog food, which is not a cheap product. Out of the 48 tins, 17 were severely damaged, 20 slightly dented and only 11 received intact. Upon contacting their customer service and explaining the above damage, I was asked to send photographic evidence, so I sent a close up sample of four tins. I was not asked to photograph all of the 37 damaged tins. A 10% reduction off my next order was what they deemed… Read Full Review

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“Speed of Delivery”

Written on: 16/04/2015 by ianoar (1 review written)

I placed an order with ZOOPLUS online at 1200 on 15/04/2015. I live in a remote part of France which is not on any satnav. I was astounded when my order was delivered to my front door at 1100 on 16/04/2015....LESS than 24 hours since placing my order. AMAZING service… Read Full Review

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“Can't be beaten ”

Written on: 12/04/2015 by Quinn190 (1 review written)

I have been using zooplus for several years. I have to admit that at first I did not realise that they were based in Germany. however this should not make any difference in your decision to use them, as I have found them without doubt the most efficient pet supermarket to use. everytime I order it is here within 2 days!! That beats any other online shopping I have done for my pets....and if that wasn't enough, they are also the cheapest. They have many offers on a regular basis and you would… Read Full Review

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“The best online pet store there is !! ”

Written on: 03/04/2015 by Phil_D (1 review written)

Great prices and fantastic service, I really could not recommend Zooplus highly enough. You can really tell how good a company is by its customer service and Zooplus is superb. Unfortunately one of my orders went missing in transit, I contacted zooplus who got back to me very quickly and sent me out a replacement immediately. If only all companies were as good as this. 10 out of 10 … Read Full Review

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“Very pleased with the service.”

Written on: 31/03/2015 by suhoha (1 review written)

I accidentally bought dog clippers from zooplus instead of ones for my kittens. On contacting zooplus about it they refunded the cost and told me not to worry about returning the clippers but to donate them to an animal charity. How good is that? Excellent. I will definitely use again… Read Full Review

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“excellent service”

Written on: 22/03/2015 by 372Kerr (1 review written)

superb service would highly recommend… Read Full Review

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“Excellent service ! ”

Written on: 19/03/2015 by Linag314 (1 review written)

Having been let down my usual supplier I used Zooplus for the first time. Was very impressed with the email communication keeping me informed of each stage of my order being processed / delivered. The items were delivered earlier than originally stated which delighted my by now hungry but fussy cat. I will be using them again !… Read Full Review

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“Excellant service found.”

Written on: 13/03/2015 by Gilbert327 (1 review written)

Ordered, and kept very much informed of my order through the online.,service.Chronopost delivered. And phoned me just before making sure we were in. Be using again Excellant !… Read Full Review

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“Shop with confidence !”

Written on: 02/03/2015 by fleursoleil (1 review written)

I placed my first order for James Wellbeloved dog food with zooplus on 26 February 2015 and received confirmation back within the hour. The following day I received a follow up confirmation email regarding shipment/delivery date to my address in France. Delivery would have been made on 28 February had it not been the weekend. I received a further confirmation email to advise that my order would be delivered this morning (Monday 2 March 2015) between 8.45 - 10.15 - it arrived at 9.00 !… Read Full Review

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“customer service”

Written on: 01/03/2015 by JoseThompson433 (1 review written)

I can truly say that i am over whelmed at the great customer service i receive from zooplus. Service has generally been a thing of the past with companies and that is what you get use to so i am more than pleased to continue with this company for my doggie order. Thank you for restoring my faith!!!!… Read Full Review

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“Online dog food order in Europe.”

Written on: 19/02/2015

Well, thought I would have difficulty getting my dog's particular food but Zooplus not only delivered within 2/3 days in France but told me by email every step of the way with tracking and also telephone calls. I cannot speak highly enough for their service… Read Full Review

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“Great products prices and service”

Written on: 15/02/2015 by ClareHunt178 (1 review written)

Zooplus provide me with products I cannot get elsewhere at great prices and rapid delivery. I lived in Germany for a while and the 3 cats really got into the Gimpet products, however when I moved back to the UK when I asked in shops if they could get it their attitude was ' we don't know what you are talking about, it's only a cat buy what we have ' ! Also the scented cat litter is wonderful and the cats love it. The cats , dogs ,fish and degus love the products ... I love the prices and the… Read Full Review

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“Excellent prices and very quick delivery”

Written on: 13/02/2015

I have used Zooplus almost since I first I had my two cats from a rescue centre. They were used to Royal Canin and it is still their main food. I tried pet superstores but they very expensive. Zooplus prices are always the very best and they often have very good offers online too. The big plus is that the delivery is so speedy. Usually delivered within 36 hours. Excellent service and well packaged too… Read Full Review

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