Zoo Plus Reviews - www.zooplus.co.uk

★★★☆☆
3.4 / 5
321
60% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“First class service”

Written on: 26/07/2016 by Pegworth (1 review written)

The prices were great and so I placed my first order with Zooplus. I live in France and the free delivery was a bonus. I had a slight problem with some sachets and when I contacted Zooplus they immediately righted the problem with no fuss. Needless to say I have now placed a second order with them and am more than happy to recommend them to my family and friends. The website is easy to browse and their products are top quality. Cant fault them… Read Full Review

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“Can't get anything right”

Written on: 18/07/2016 by fgNeal319 (1 review written)

First order with this company spending just under £100. Delivery stated 1-2 days before I placed the order and paid the money. Once the invoice came through I was made aware of delivery delays and I should expect delivery in a further 2 days! As the order was urgent I would would have placed it with a more reliable company had I known delivery would take 4 days. This is misleading communication!!!! I contacted the delivery company and was told delivery had not even been sent by Zooplus… Read Full Review

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“Delivery Addresses Ignored!”

Written on: 07/07/2016

websites good and easy to use with a wide selection of food/toys etc but i will not be recommending this company to any of my friends or family Not good cutomer service when you have a delivery address on your account and its ignored! when calling customer service they advice that they will call the delivery company and amend the address they dont make the call! I called the Courier Firm myself to find out where the package was heading.... should of done that in the first place then i wouldnt… Read Full Review

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“Professional company - Personal service”

Written on: 01/07/2016 by MonicaMagennis (1 review written)

I have used this company for a number of years to purchase large bags of dog food, due to their competitive pricing and quick delivery. I recently made an error when placing an order and Zooplus suggested an immediate solution and carried it out within hours. The Customer Service Team are both professional and personal… Read Full Review

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“Would Highly Recommend”

Written on: 23/06/2016 by rxFinnegan208 (1 review written)

I use this company for sacks of dog food, dog treats and recently for dog boots! The prices are very good as is delivery and I recently needed to return a product as it was not the right size for my dog and they were extremely helpful. I highly recommend them… Read Full Review

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“Water fountain for dogs”

Written on: 18/06/2016 by Novella1 (1 review written)

I ordered this item twice by accident, I emailed Zooplus and they got back to me really quickly to say they had noticed what I had done and had cancelled the one order I was so relieved, I think Zooplus have a customer service second to none, and I will be defintely using them again, their products are great value for money and this fountain was the cheapest with Zooplus and I tried lots of sites even eBay, so thank you for great service, I will try this site first next time it will save me a… Read Full Review

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“friend, prompt effeciant service”

Written on: 07/06/2016 by harryelliemax (1 review written)

always replies prompt and with professional and friendly way. Enquiries always been satisfactory outcome. Thank you… Read Full Review

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“Packaging ”

Written on: 09/05/2016 by cornish57 (2 reviews written)

Great company great service The one issue is thier packegin I ordered some feliway refill, It arrived in a big box, inside the box was my refill & packing I think zooplus should review there packing… Read Full Review

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“Quick efficient excellent service”

Written on: 09/05/2016 by Derrick218 (1 review written)

Ordered the wrong dog food,couldn't cancel as it had already been dispatched,just contacted zooplus on their contact form at 9pm,got a reply at 7.45 am the following morning,telling me what to do,it's not he first time I've got it wrong,they are very helpful and quick.who could ask for more. The prices are great too!!… Read Full Review

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“Going Downhill”

Written on: 24/04/2016 by MyaDickinson189 (1 review written)

I've used Zooplus off and on for quite a few years but the bigger they get,the worse the service seems to get. The prices are still very competitive but the website is poorly maintained and structured. It tells you items are out of stock when they're not, they stored my credit card details without permission and there are inconsistencies and innacuracies in the product descriptions. I used to recommend them to other pet owners, but not anymore.I get significantly better service by dealing… Read Full Review

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“re zooplus”

Written on: 02/04/2016 by neilbish (1 review written)

Faultless transaction and delivery as usual… Read Full Review

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“I have used zooplus a few times and always been very...”

Written on: 26/03/2016 by BigDave65 (2 reviews written)

I have used zooplus a few times and always been very satisfied with the goods and excellent service but my last purchase will be my last. I ordered 3 separate items and when they were delivered I found 2 of the items were the identical, no problem its a mistake I say so called so called customer services and it turns out its not a mistake although the items in question have different catalogue numbers and descriptions are not the same they are identical items so I end up with something I don't… Read Full Review

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“I have used zooplus a few times and always been very...”

Written on: 26/03/2016 by BigDave65 (2 reviews written)

I have used zooplus a few times and always been very satisfied with the goods and excellent service but my last purchase will be my last. I ordered 3 separate items and when they were delivered I found 2 of the items were the identical, no problem its a mistake I say so called so called customer services and it turns out its not a mistake although the items in question have different catalogue numbers and descriptions are not the same they are identical items so I end up with something I don't… Read Full Review

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“TOP ONLINE RETAILER!”

Written on: 15/03/2016

An overall top-rated experience every time with Zooplus - would not hesitate to recommend to anyone shopping for their pets. Brilliant products, rewards, discounts, delivery and awesome customer service. Enrolled in easyfundraising too. A+… Read Full Review

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“Fantastic customer service ”

Written on: 27/02/2016

I have regularly ordered from zooplus for over a year now never having had any problems until my last order. Unfortunately I had an issue with an item I ordered. I sent an email with photographs to their customer service and was delighted to receive a quick response, apology and a refund for the purchase. Cannot fault them and will continue to use this great site!!… Read Full Review

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“Wont be ordering again !!!!!!!!!”

Written on: 12/02/2016 by Smith205 (1 review written)

Sorry to say will be the first and last time i will be using Zoo plus. Placed my order order said it was paid for , checked account money been took. Had an email saying payment could not be processed and to pay again which i did not !! Phoned not a sorry or anything!!!! they checked yes they have got payment. Ok wait for order only to discover its not my order has my name on invoice etc. Phone again no sorry could not care less attidue!!! answer I got was it my name on parcel and invoice erm… Read Full Review

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“Top Class Service”

Written on: 08/02/2016 by MartDB (1 review written)

I recently purchased a harness which was too small for my dog as a result of a mis-measurement completely on my part. Not only did Zooplus send me a replacement harness the very next day, but returning the replacement was unnecessary, instead asking me to donate to charity! Your service, Zooplus, is exemplary! Top of the Class for me… Read Full Review

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“Delivery Problem Solved”

Written on: 03/02/2016 by 351Glover (1 review written)

Following a problem with a courier (DPD) failing to deliver my parcel correctly, I was dismayed... Often it is very difficult to retrieve a mislaid parcel when the courier insists that it was delivered, but Zoo Plus were helpful, direct, and resolved the matter promptly. I have used Zoo Plus for my pet supplies for many orders, and I have always found their service to be good, but the real test of customer service is when things go wrong. In this instance they were fantastic, and it was great… Read Full Review

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“WILL NOT BE USING AGAIN ”

Written on: 28/01/2016 by 466Ferguson (1 review written)

First order: - arrived after a week - one item damaged ... probably the couriers fault - got in touch with photos requesting a new one to be sent - was offered the damaged unusable item for half price - eventually got a new one dispatched Second order: - again arrived after about a week - one item missing a part (battery cover) - requested a new item (photos included and return offered) - received a refund, which hasn't been received yet when usually PayPal is pretty instant ! - asked… Read Full Review

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“Well done to member of staff.”

Written on: 26/01/2016 by NikolasColeman398 (1 review written)

Thanks to service centre at Zooplus, for the speed you dealt with my phone talk. I had ordered a bag of Complete Food for my puppy and when I received it, I found it was not suitable for her. It was the same brand I normally use. I assumed it would be chicken and it was not. The young lady I spoke to said she would try to sort out my problem and email me back. Less than 3 hours later I received a message saying that my money would be returned for the food. Late last night I ordered the food… Read Full Review

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