Zoo Plus Reviews - www.zooplus.co.uk

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★★★☆☆
3.3 / 5
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Latest Reviews

“Delivery problems ”

Written on: 15/12/2014 by unSinclair388 (1 review written)

Certainly cheaper than many competitors but confusing and unreliable delivery service caused by courier initially wanting to leave package in my designated "safe place" but zoo plus not allowing this, as they say all goods must be signed for. Pointed this confusion out to them but no reply and it took 3 days and a lot of time and effort with the courier to eventually persuade them to deliver. No reply from zoo plus management on why they don't make their policy clear to courier. Money saved not… Read Full Review

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“Brilliant shop and service”

Written on: 06/12/2014 by 198Henderson (1 review written)

We normally buy from amazon, but for animal products this is by far the best place to go. Quite of products and service is 2nd to none. Added bonus of discount which is worth having as pays back quickly. Have already recommended to family and friends. What makes Zooplus stand out is the customer service, I something goes wrong ulu want to know its no hassle and just gets fixed. Recently order some cat litter and the independant delivery service damaged the delivery, one short note about what… Read Full Review

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“Just Awful”

Written on: 04/12/2014 by Shepherdmz353 (1 review written)

Will not use again. Great until you have a problem, then you just get emails back and forth. It seems they can only open photo files if you are not complaining, the minute its a complaint they are unable to open .jpeg files (small, sent in the format they requested)… Read Full Review

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“All companies should offer service like Zooplus!”

Written on: 25/11/2014 by PatrickWyatt (1 review written)

Without boring you, the delivery company mixed up an order I placed with Zooplus and as a result they gave me the two bags of cat food as an act of goodwill. How many companies would do that? The consequence is that I will never use anyone other than Zooplus. Amazing service!… Read Full Review

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“An example to internet dealers”

Written on: 17/11/2014 by jimcole (4 reviews written)

An efficient,reliable supplier with a large range of products which are very reasonably priced and of excellent quality.Delivery with Yodel is also fast in spite of Yodel`s poor reviews… Read Full Review

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“ALL Weather HUTCH!!! does not keep rain out!”

Written on: 13/11/2014 by soakingwetguineapigs (1 review written)

disgrace, went back to customer service after hutch was soaked inside. will not let me return. do not be fooled, this hutch should read "pretty and cosy and fine if it never rains where you are". how they get away with calling it an all wether outdoor hutch I dont know… Read Full Review

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“Fast friendly affordable”

Written on: 07/11/2014 by Morserc169 (1 review written)

Super quick delivery (2 days). Products were of great quality at the best prices I could find. Well done… Read Full Review

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“Problems with delivery”

Written on: 24/10/2014

I recently had a problem with my Zoo Plus order which was delivered to another address by Yodel. I had problems in communicating with Yodel and asked Zoo Plus to intervene on my behalf. The order was not fulfilled by Yodel and communication continued to be problematic with them, Zoo Plus mediated on my behalf. Zoo Plus always answered my correspondence promptly and because Yodel were not able to complete their part of the deal. Zoo Plus kindly reimbursed my order. I can thoroughly recommend… Read Full Review

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“5 star service”

Written on: 28/09/2014 by Urquhart388 (1 review written)

I ordered 15kg of burns dry food and 12 packets of the wet food on Wednesday 24th September and it arrived today (Friday 26th September) super happy with my experience with zoo plus - would use again and recommend :D… Read Full Review

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“Brilliant Service”

Written on: 22/09/2014 by Butler107 (1 review written)

I have just placed my 3rd order with Zooplus in as many weeks. I cannot believe how efficient they have so far proved to be. Usually I use either Petsupermarket or medic animal, however zooplus are far more reliable and they deliver far far quicker. Usually within a couple of days of the order being placed. Website is easy to use and navigate. Prices for delivery are very good for courier service, although they could reduce the £29 limit for free delivery down a bit. Though saying that if… Read Full Review

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“dry dog food ”

Written on: 25/08/2014 by Twoboys (1 review written)

this is my second time with zooplus first order was fine second order 17th Aug still waiting !… Read Full Review

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“Very reliable”

Written on: 08/08/2014 by JulieKendall (1 review written)

Ordered the wrong size hamster wheel, when if rang them up to ask how to return and order another one they immediately refunded me and told me to just order the next one as normal.. Replacement came within 2 days. Very impressed. Definitely be ordering from zoo plus again… Read Full Review

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“Brilliant Service !”

Written on: 08/08/2014 by Ann-Bridget (1 review written)

I have only just started shopping with Zooplus. I find their service, products and delivery excellent and was so surprised to find free gifts in my delivery box too ! I will be returning !!… Read Full Review

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“LONGGGGGG DELIVERY TIME”

Written on: 04/08/2014

If you are in a rush to get your pet food, ****DONT**** ORDER FROM THIS WEBSITE, delivery on both occasions I've tried takes 7 days MINIMUM! This time I placed order on 30th, 31st I got an email to say shipped from Germany with a tracking number and in the UK DPD haven't yet received it. It's now 5 days since order date and not likely to get it within 7 days of ordering date.Oh and I've paid for DPD courier as well as thier standard is YODEL which are often dreadful when deliveruing to a block… Read Full Review

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“Who can you trust?”

Written on: 01/08/2014 by snubbi (1 review written)

You won't find any webstore that's more reliable, trustworthy, service-minded, helpful, fair and considerate than www.zooplus.co.uk I've used them for years, and they never let me down, even when I made a huge mistake and by accident got to purchase the same (huge) order twice - they helped me out and within a few hours, they had made sure it was cancelled and fixed - with no charges! And there's one more thing: their products are top notch!! So, who can you really trust these days...? -Your… Read Full Review

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“Great Prices, Fast Shipping & Excellent Customer Service!”

Written on: 29/06/2014 by Kenny400 (1 review written)

After doing some research I decided to change the diet of our 3 cats to higher quality wet and dry food when I relished there was virtually no real meat or fish or nutritional value in supermarket brands. I've found that zooplus invariably has the widest range of options across the better brands, as well as exclusives & some of the best prices, definitely has the fastest shipping and their customer service team are quite simply, the best. They respond so quickly to your queries or emails and… Read Full Review

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“Horrible customer service”

Written on: 10/06/2014 by celticboy (1 review written)

I received damaged bag of dog food , I got in touch within a half an hour asking for an exchange and for damaged one to be taken away, 2 days later they asked for photo so I emailed it, no reply emailed again, they said they got no photo so this time I emailed again and also uploaded the image, they offered £12 discount which I refused as I explained I didn't know how long it was opened, heard nothing since, so had to put in claim with Paypal , I keep emailing them to ask them to take away… Read Full Review

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“Well Impressed”

Written on: 03/06/2014 by Slade1969 (1 review written)

Ordered items late Monday night and they arrived Wednesday morning free delivery as well and they were well packed so all in all a great service. Thank you… Read Full Review

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“Exceeded Expectations !”

Written on: 28/05/2014 by Drywsdad (3 reviews written)

Exceeded Expectations ! Ordered a sack of dog food on a Saturday night and was delivered on the Tuesday AFTER a bank holiday monday used my 5% discount from my news letter free delivery and a free gift ! … Read Full Review

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“what a service! ”

Written on: 27/05/2014 by jujus (1 review written)

Firstly I would like to say that this is my first review. I have never been inspired enough to write one. I am amazed at the brilliant and most prompt service from Zooplus. I was sceptical of using a website I hadn't previously used.. However I need not have worried. The website was in easy to navigate, checkout process simple, instant e mail confirmation. This was good in itself so I was so amazed when my order was processed and delivered within 2 days. I inferred from the confirmation that… Read Full Review

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