Zoo Plus Reviews - www.zooplus.co.uk

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3.4 / 5
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Latest Reviews

“Wont be ordering again !!!!!!!!!”

Written on: 12/02/2016 by Smith205 (1 review written)

Sorry to say will be the first and last time i will be using Zoo plus. Placed my order order said it was paid for , checked account money been took. Had an email saying payment could not be processed and to pay again which i did not !! Phoned not a sorry or anything!!!! they checked yes they have got payment. Ok wait for order only to discover its not my order has my name on invoice etc. Phone again no sorry could not care less attidue!!! answer I got was it my name on parcel and invoice erm… Read Full Review

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“Top Class Service”

Written on: 08/02/2016 by MartDB (1 review written)

I recently purchased a harness which was too small for my dog as a result of a mis-measurement completely on my part. Not only did Zooplus send me a replacement harness the very next day, but returning the replacement was unnecessary, instead asking me to donate to charity! Your service, Zooplus, is exemplary! Top of the Class for me… Read Full Review

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“Delivery Problem Solved”

Written on: 03/02/2016 by 351Glover (1 review written)

Following a problem with a courier (DPD) failing to deliver my parcel correctly, I was dismayed... Often it is very difficult to retrieve a mislaid parcel when the courier insists that it was delivered, but Zoo Plus were helpful, direct, and resolved the matter promptly. I have used Zoo Plus for my pet supplies for many orders, and I have always found their service to be good, but the real test of customer service is when things go wrong. In this instance they were fantastic, and it was great… Read Full Review

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“WILL NOT BE USING AGAIN ”

Written on: 28/01/2016 by 466Ferguson (1 review written)

First order: - arrived after a week - one item damaged ... probably the couriers fault - got in touch with photos requesting a new one to be sent - was offered the damaged unusable item for half price - eventually got a new one dispatched Second order: - again arrived after about a week - one item missing a part (battery cover) - requested a new item (photos included and return offered) - received a refund, which hasn't been received yet when usually PayPal is pretty instant ! - asked… Read Full Review

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“Well done to member of staff.”

Written on: 26/01/2016 by NikolasColeman398 (1 review written)

Thanks to service centre at Zooplus, for the speed you dealt with my phone talk. I had ordered a bag of Complete Food for my puppy and when I received it, I found it was not suitable for her. It was the same brand I normally use. I assumed it would be chicken and it was not. The young lady I spoke to said she would try to sort out my problem and email me back. Less than 3 hours later I received a message saying that my money would be returned for the food. Late last night I ordered the food… Read Full Review

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“Zoo+ is tops!”

Written on: 12/01/2016

Used Zoo+ for several years for my 7 cats,4 dogs. Best prices. Best service. Any problems(very few), sorted out quickly. Discount scheme excellent. I have saved over £100 so far. Wide range of products plus non Uk ones which are good. Recommend to everyone. No dislikes at all. Goods usually arrive 2/3 days after order. They often have special offers. Easy site to order and use. Could not be without them… Read Full Review

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“OUTSTANDING ... truly outstanding!”

Written on: 07/01/2016

It's not just the great prices, speedy service - but the outstanding - and I mean outstanding - customer service that I received when I contacted Zooplus about a item that I needed to return. The CS Representative was helpful, friendly and took ownership and resolved my issue.I would have absolutely no hesitation whatsoever of recommending and using their services in the future - a truly great experience… Read Full Review

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“OUTSTANDING ... truly outstanding!”

Written on: 07/01/2016

It's not just the great prices, speedy service - but the outstanding - and I mean outstanding - customer service that I received when I contacted Zooplus about a item that I needed to return. The CS Representative was helpful, friendly and took ownership and resolved my issue.I would have absolutely no hesitation whatsoever of recommending and using their services in the future - a truly great experience… Read Full Review

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“Better with DPD”

Written on: 30/12/2015 by Highcroft (2 reviews written)

I have been using Zooplus for a number of years the only issues I've had in the past has been with Yodel who are hopeless. Prices are great and delivery is now quick and dependable happy to keep using and rewards system is a great way to try new things. Cant comment on customer services as I have never had reason to contact them… Read Full Review

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“Declining customer service”

Written on: 27/12/2015 by AngelinaCowan288 (1 review written)

Having ordered my food and then updating the address immediately by phone, they did not actually update the address and so the parcel was not delivered. Called again, then used online chat and they assured me they had updated it. Again, no delivery. In the end I had to go by taxi to the depot to pick up the package. The delivery depot confirmed they still had the old address. Zooplus did not sort it out in any way and showed no effort to do so. They made a mistake and did not fix it so it was… Read Full Review

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“Disappointed at Zooplus's customer service”

Written on: 16/12/2015 by HollywoodDog (1 review written)

I ordered dog food for my guide dog and when I did, the address did not fully save so I called them to add the flat number which they said they did. Then the parcel did not get delivered on the stated date. I called again and they said they would send it out for the next day. They did not. I used the online chat and that too did nothing. In the end, I took a taxi to the depot in Mitcham and collected it myself. Zooplus made the error of not updating the records despite 3 notifications. They… Read Full Review

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“Very satisfied wit a products and service”

Written on: 03/12/2015 by Gintare55555 (1 review written)

I recomend this shop. I received my items very fast (ordered on Thursday, received on Monday). One item was damaged, but customer service answered me very quickly and they confirmed, that they will return my money back for this item. I am very happy with the items and the customer service!… Read Full Review

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“Quick delivery”

Written on: 29/11/2015 by Jordannh259 (1 review written)

I have ordered dog food and pet beds twice in recent months and the products were great and arrived within 3 days of ordering online - excellent service - I would recommend this company. They also stock good quality nutritious dog food brands that are not available in my local shops. Vet bed dog rugs are great and can be washed at high temp in the machine… Read Full Review

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“delivery from zooplus”

Written on: 28/11/2015 by Donnellyts1989 (1 review written)

Ordered several times and had a few issues with yodel deliveries but was pleased to see the option of DPD is available. However zooplus in their infinite wisdom still sent it with yodel and parcel was lost. Had to push for replacement parcel and once in the hands of dpd service was fast. No explanations or sorry from zooplus though - they really do need to get their customer service sorted… Read Full Review

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“Unhelpful Customer Service”

Written on: 23/11/2015 by Isaiy220 (1 review written)

Delivery company chosen by Zooplus - Yodel - failed to deliver. I had an emailed confirmation for Saturday between 07:30 till 21:00, they did not call despite having my mobile number and by the time I tried to call them at 14:00 Yodel had closed as had Zooplus. I called Zooplus on Monday afternoon after 2 emails had been left unacknowledged to be told it is not their issue and that I should take it up with their delivery company. I asked to speak to someone more senior and was told it was not… Read Full Review

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“Absolutely delighted”

Written on: 21/11/2015 by Jospet (1 review written)

This is the first time I have used zoo plus. I bought a cage for my parrot and he loves it. If is very sturdy and well worth the money also it was easy to put together. I was delighted with the speed of delivery and the couriers were polite and helpful. I will use your service again and definitely recommend you to my friends and family. Thank you from a satisfied customer… Read Full Review

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“11 days and counting”

Written on: 18/11/2015 by 496Holder (1 review written)

This is my first order with Zooplus and likely to be my last unless they stop using Yodel as a delivery service. My cat needs a prescription diet for kidney problems and Zooplus have a bigger selection than most online sites I have found. However, my parcel did not arrive when it was supposed to and I contacted both Yodel and Zooplus 4 days in a row, before Yodel finally said it had gone missing in transit. Zooplus said they would issue a replacement which should have been delivered today… Read Full Review

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“Order cancelled after I paid for it”

Written on: 15/11/2015 by Minimeme (1 review written)

This was my first experience with zooplus and probably the last one. So I placed an order worth 70£ and paid for it via bank transfer. My bank statement shows I was charged but suddenly I got email from zooplus saying that my order has been CANCELLED! as the payment was not complete. Have tried to contact them but the customer service is closed on weekends. Hope I will get my money back… Read Full Review

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Wanderlust1234's Response to Minimeme's Review

Written on: 15/12/2015

What do so many ignorant people use SO to start a sentence!

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“I ordered off this company in 2014 and was happy with...”

Written on: 24/10/2015 by Edwinv130 (1 review written)

I ordered off this company in 2014 and was happy with the results. Now in October 2015 they seemed to of helped themselves to £59.99 out of my account and refuse to tell me what i ordered and not send me a invoice even though my card was used they view me as a "third party" but did tell someone else had a delivery and it had been accepted but they will not tell who ordered it until i get a police report. I am sure this is all cods wallop as if its my card I have a right to a invoice. 3… Read Full Review

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“Very happy”

Written on: 14/10/2015 by Orr118 (1 review written)

I used to use another online pet store but switched to Zooplus as one of my dogs developed a food intolerance and the food I decided to introduce wasn't available from the other store. Since using Zooplus I have been really impressed with the speed of delivery, the prices, the packing, the special offers, and the fact that you can choose DPD or Yodel to deliver, depending on your spend. Being able to choose DPD is a huge bonus as you are told when your delivery will arrive to within the hour… Read Full Review

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