Zoo Plus Reviews - www.zooplus.co.uk

★★★☆☆
3.4 / 5
349
61% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Zoo Plus - www.zooplus.co.uk - Ask a question now

Media Gallery for Zoo Plus - www.zooplus.co.uk

Zoo Plus - www.zooplus.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Service cannot be bettered”

Written on: 14/04/2017

Everything about my order, service, price and fast delivery cannot be surpassed. I shall certainly order again… Read Full Review

Visit zooplus.co.uk
Report this review

“Excellent service yet again.”

Written on: 08/04/2017 by JabariRoche (1 review written)

We have been using Zooplus for some years now and find their customer service and business model very freindly, efficient and the staff so easy to deal with. Delivery is always quick, we use the DPD service, and appreciate the advance notice of the time the parcel will arrive, very helpful. We recommend them in a heartbeat, and think you will not be disappointed. … Read Full Review

Visit zooplus.co.uk
Report this review

“Outstanding Service”

Written on: 24/03/2017 by JMT1959 (2 reviews written)

Placed an order with zooplus for some more dog training treats on 22 Mar 2017 and received it within 48 hours on standard delivery with DPD. We will continue to use zooplus for their outstanding service and cost… Read Full Review

Visit zooplus.co.uk
Report this review

“Excellent service”

Written on: 20/03/2017 by Mandyjg1 (1 review written)

Wide range, best prices anywhere, free delivery over £29 and faultless customer service. Highly recommend… Read Full Review

Visit zooplus.co.uk
Report this review

“You cannot get better”

Written on: 15/03/2017 by Gordon 2 (2 reviews written)

What a firm. Order despatched within hours with an excellent courier and goods received within two days. Excellent and secure parcel. The product, 'Smoked Cows Ears' , were of excellent quality and very well priced. My Golden Retriever could not to one fast enough. I would certainly recommend Zoo Plus to anyone. It is good to deal with a supplier who provides such excellent service. With past and present purchases, I cannot find anything bad to say about Zoo Plus and its products… Read Full Review

Visit zooplus.co.uk
Report this review

“Amazing service”

Written on: 10/03/2017 by Skyster (1 review written)

I have ordered twice from Zooplus and so far am very impressed. Orders arrive quickly and simply but well-packaged. I made a mistake on my last order and asked to return it. Zooplus emailed me to say that a return was not necessary and credited my account, as well as suggesting I donate the accidental order to an animal charity, which I will be doing. Communications are prompt and cordial, and I cannot recommend this company highly enough… Read Full Review

Visit zooplus.co.uk
Report this review

“refused to look into a possibly serious problem”

Written on: 08/03/2017 by Ashwhin (6 reviews written)

As a customer of Zooplus for many years, I was staggaered by the fact that Zooplus refused to look into an issue that I think most dog lovers would want done. I always purchase dry dog food only from the makers that Zooplus recommends most highly, and up to now now problems at all. However when I tried the Purina Pro Plan Medium Adult Sensitive Skin care - both of my healthy , happy, not fussy border collies refused to eat the stuff. Purena's been around for years, but I wonder if the… Read Full Review

Visit zooplus.co.uk
Report this review

“Excellent service ”

Written on: 01/03/2017 by MohammadRees (1 review written)

I ordered a dog carrier (about £80) that ended up being a fraction too big. I then ordered the smaller one, which arrived without my paying for it. Zooplus then sent another driver to pick up the first carrier, and I got refunded the difference in price. Emails are always courteous and helpful… Read Full Review

Visit zooplus.co.uk
Report this review

“Fantastic service ”

Written on: 27/02/2017 by 53Peacock (1 review written)

Fantastic service from this company who I've just started using. Will definitely be placing future orders with them. Amongst other things I ordered green tripe. The delivery company we used sent the tripe to France in error and Zoo Plus immediately offered me a full refund or replacement. I chose replacement but ended up with two deliveries as the one in France eventually reached me. Zoo Plus told me to keep it. £22.99! That's incredibly generous as I was expecting to have to package it up… Read Full Review

Visit zooplus.co.uk
Report this review

“Excellent company”

Written on: 13/02/2017 by Aiminghigh (1 review written)

I order regularly from zooplus and cannot fault either their products, which are of a very high standard, or their customer service which is amazing. If you phone your call is answered quickly and courteously and they respond quickly to emails too. They have a HUGE range of products too for all pets. I just wish other companies were as good. Highly recommended company… Read Full Review

Visit zooplus.co.uk
Report this review

“Great companny ”

Written on: 06/02/2017 by Chadp413 (1 review written)

Found zooplus by chance so ordered renal cat food was kept up todate with my order and recieved it quickly what I like was I recieved 100 points for subscribing and must say the points shop has some lovely gifts to choose from for you furry pals I also having a savings plan set up so I save on future orders and they also gave me 5% of future orders so was very pleased there also seems to be good comunication and poppy loved his food only down side is wish there was shop in our town as I would… Read Full Review

Visit zooplus.co.uk
Report this review

“Love these guys”

Written on: 03/02/2017 by nicolaquinn (1 review written)

They have brilliant products. The delivery was speedy. And their customer services is second to none. Would highly recommend them to any animal lover… Read Full Review

Visit zooplus.co.uk
Report this review

“Issues trying to return damaged goods”

Written on: 28/01/2017 by 152Grantham (1 review written)

Having reported that part of my order was damaged (basically a split bag of cat food)I requested that the damaged bag be collected and a replacement sent. I was told that I have to forward a photograph of the damaged goods (really? do they not know what a split bag looks like?)before they would even consider collecting the item and that they would send an email for me to reply to. The standard email did not take long at all to arrive (which maybe suggests this is a regular issue). They specify… Read Full Review

Visit zooplus.co.uk
Report this review

“Really efficient customer service”

Written on: 03/01/2017 by TwistedY (1 review written)

After an initial disaster with delivery, which was not Zooplus' fault, the customer service team immediately sent me a new parcel out with an alternative delivery company which arrived in superfast time. The following week, my initial parcel finally arrived, so I received 2 packets of cat food for the price of one, which really made my, and my kittens', Christmas. Thank you Zooplus for your kindness, patience and generosity. … Read Full Review

Visit zooplus.co.uk
Report this review

“Excellent value and service”

Written on: 20/12/2016 by ZoeKay (1 review written)

No quibble refund policy, great value and delivery times; plus they stock everything… Read Full Review

Visit zooplus.co.uk
Report this review

“Poor attitude from Customer Service”

Written on: 16/12/2016 by SGD1 (1 review written)

I have just received my first order from Zooplus. They managed to supply two sacks of the wrong dog food. I totally accept that mistakes happen, what I don't accept is the very poor attitude of the Customer Service person I had to deal with. The attitude was that the food supplied couldn't have come from them! they wanted me to send them photographs of the incorrect delivery! I couldn't give them the information from the sacks they required because I don't understand German. The rep never… Read Full Review

Visit zooplus.co.uk
Report this review

“Excellent”

Written on: 20/11/2016 by joannewlakes (1 review written)

Super quick free delivery and always excellent products from Zooplus. Being on a low income I always do an internet search for the cheapest and Zooplus always comes up trumps, well done and thank you… Read Full Review

Visit zooplus.co.uk
Report this review

“Horrible Zooplus Spain”

Written on: 27/10/2016 by A.Nti. (1 review written)

I been in Spain for a month in a holidays ( with my pets) I need food and some other staff. I open an account at Zooplus Spain ( BIG MISTAKE) The first time the delivery company send a guy who was complaining about how heavy the box was. Second time the guy ask me if it wil be another box? You know your place is to far, The box is to heavy, My back can get hurt Ufff. The Third purchase I didn't got it. WHY??? Well I complain and they decided not to bring my box, telling my the adress was… Read Full Review

Visit zooplus.co.uk
Report this review

“Above and beyond a great company!”

Written on: 21/10/2016 by laurelanne (1 review written)

I've loved everything about zooplus since I started shopping with them. Their prices are generally unbeatable. I LOVE that they use DPD (Yodel is rubbish). Everything is always straight forward and timely. Recently I stocked up on a bunch of cat food which obviously meant about 3 weeks later my cat didn't like it any more. I tried for months to get her to eat it with no luck. Finally I broke down and contacted Zooplus to see if I could return the food under the manufacturer's guarantee and they… Read Full Review

Visit zooplus.co.uk
Report this review

“Brilliant service”

Written on: 17/10/2016 by Ddun (1 review written)

From start to finish. Excellent service and lovely quality of dog coats at such reasonable prices… Read Full Review

Visit zooplus.co.uk
Report this review
overview
zooplus.co.uk