Zoo Plus Reviews - www.zooplus.co.uk

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★★★☆☆
3.2 / 5
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Latest Reviews

“Very reliable”

Written on: 08/08/2014 by JulieKendall (1 review written)

Ordered the wrong size hamster wheel, when if rang them up to ask how to return and order another one they immediately refunded me and told me to just order the next one as normal.. Replacement came within 2 days. Very impressed. Definitely be ordering from zoo plus again… Read Full Review

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“Brilliant Service !”

Written on: 08/08/2014 by Ann-Bridget (1 review written)

I have only just started shopping with Zooplus. I find their service, products and delivery excellent and was so surprised to find free gifts in my delivery box too ! I will be returning !!… Read Full Review

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“LONGGGGGG DELIVERY TIME”

Written on: 04/08/2014

If you are in a rush to get your pet food, ****DONT**** ORDER FROM THIS WEBSITE, delivery on both occasions I've tried takes 7 days MINIMUM! This time I placed order on 30th, 31st I got an email to say shipped from Germany with a tracking number and in the UK DPD haven't yet received it. It's now 5 days since order date and not likely to get it within 7 days of ordering date.Oh and I've paid for DPD courier as well as thier standard is YODEL which are often dreadful when deliveruing to a block… Read Full Review

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“Who can you trust?”

Written on: 01/08/2014 by snubbi (1 review written)

You won't find any webstore that's more reliable, trustworthy, service-minded, helpful, fair and considerate than www.zooplus.co.uk I've used them for years, and they never let me down, even when I made a huge mistake and by accident got to purchase the same (huge) order twice - they helped me out and within a few hours, they had made sure it was cancelled and fixed - with no charges! And there's one more thing: their products are top notch!! So, who can you really trust these days...? -Your… Read Full Review

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“Great Prices, Fast Shipping & Excellent Customer Service!”

Written on: 29/06/2014 by Kenny400 (1 review written)

After doing some research I decided to change the diet of our 3 cats to higher quality wet and dry food when I relished there was virtually no real meat or fish or nutritional value in supermarket brands. I've found that zooplus invariably has the widest range of options across the better brands, as well as exclusives & some of the best prices, definitely has the fastest shipping and their customer service team are quite simply, the best. They respond so quickly to your queries or emails and… Read Full Review

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“Horrible customer service”

Written on: 10/06/2014 by celticboy (1 review written)

I received damaged bag of dog food , I got in touch within a half an hour asking for an exchange and for damaged one to be taken away, 2 days later they asked for photo so I emailed it, no reply emailed again, they said they got no photo so this time I emailed again and also uploaded the image, they offered £12 discount which I refused as I explained I didn't know how long it was opened, heard nothing since, so had to put in claim with Paypal , I keep emailing them to ask them to take away… Read Full Review

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“Well Impressed”

Written on: 03/06/2014 by Slade1969 (1 review written)

Ordered items late Monday night and they arrived Wednesday morning free delivery as well and they were well packed so all in all a great service. Thank you… Read Full Review

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“Exceeded Expectations !”

Written on: 28/05/2014 by Drywsdad (3 reviews written)

Exceeded Expectations ! Ordered a sack of dog food on a Saturday night and was delivered on the Tuesday AFTER a bank holiday monday used my 5% discount from my news letter free delivery and a free gift ! … Read Full Review

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“what a service! ”

Written on: 27/05/2014 by jujus (1 review written)

Firstly I would like to say that this is my first review. I have never been inspired enough to write one. I am amazed at the brilliant and most prompt service from Zooplus. I was sceptical of using a website I hadn't previously used.. However I need not have worried. The website was in easy to navigate, checkout process simple, instant e mail confirmation. This was good in itself so I was so amazed when my order was processed and delivered within 2 days. I inferred from the confirmation that… Read Full Review

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“At last a healthy cat food that they like”

Written on: 27/05/2014 by cheryyle1 (1 review written)

This is the first time my fussy little cat has not refused his renal type food . I was so happy to find a complete food he likes… Read Full Review

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“very impressed - great company/service”

Written on: 09/05/2014 by debbiecheesman (1 review written)

I have recently used zooplus for the first time to order some dog food. the order arrived after only 2 days and I was able to track the order via Yodel. I was keep well imformed of the progress. The order arrived extremely well packaged and complete and even included some 'free' dog treats. I would not hesitate to use this company again and would definitely recommend. I also signed up to their free newsletter which entitles me to 5% off of my next order. A 5 star company and service and… Read Full Review

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“NO DELIVERY”

Written on: 06/05/2014 by portargeles (1 review written)

Despite receiving an email from the delivery agent advising delivery date for yesterday, they failed to deliver. Today, delivery agent advised new delivery date today. Stayed in all day only to receive a text delivery update message stating they could not deliver as nobody home. A Lie!! Zooplus is no use as a supplier if its delivery agents don't deliver!!… Read Full Review

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“Problems with refund”

Written on: 03/05/2014 by marchandpat (1 review written)

They are getting annoyed so do I, purchased a birds cage and decided to swap for a more expensive but better one and as I was going to let them know this I received a message to tell me the cage I purchased was not in stock, I presumed since I just purchased it (30mn before) I would get a refund, you must be joking, 5 to 7 working days to get a refund! I should have gone to PayPal and cancel straight away. So here you are Zooplus you are getting annoyed because I am asking you when you I get… Read Full Review

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“Great service”

Written on: 22/04/2014 by Douglasdt283 (1 review written)

Excellent customer service and goods, arrived really quickly and kept informed every step of the way… Read Full Review

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“The best online pet shop!”

Written on: 07/04/2014 by Wheels1974 (3 reviews written)

I cant recommend Zooplus enough, they have the most amazing selection of dog food and treats, lots of healthy options at fantastic low prices. One of my dogs needs to have treats and food that dont contain any rubbish (meat or vegtable derivatives). Good quality treats and food can be a lot more expensive and I would really struggle if it wasn't for Zooplus. They have a great range of interesting, high quality items at really good prices. The delivery is always really quick and there customer… Read Full Review

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“Zooplus are number 1 for customer service”

Written on: 31/03/2014 by 482Cleveland (1 review written)

Zooplus have the most amazing customer service ethic that I always try and buy my products from them if I possibly can. All companies should conduct business they way that they do! Very Happy Customer!… Read Full Review

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“Simply the best”

Written on: 25/03/2014 by Hansen387 (1 review written)

Great value, great product and very quick delivery every time in deal with them… Read Full Review

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“The cat`s whiskers”

Written on: 24/03/2014 by Claytondx355 (1 review written)

Good,old fashioned service rarely found these days especially on line,it is a pleasure to deal with Zooplus.An excellent choice of products at reasonable prices and with brilliant,fast delivery… Read Full Review

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“Disingenuous company. Avoid at all costs.”

Written on: 17/03/2014 by jayneconway (3 reviews written)

My order was incorrect. Of course I could only ascertain that by opening the package. I rang zooplus and was told that they could only refund if the package was returned unopened. The woman on the phone said that it was 'against regulations' to accept returns. I asked her which regulations these were and she couldn't answer. I tried to leave negative feedback on their site and guess what? You can't leave negative feedback, how honest is that? I started a 'case' with paypal and received… Read Full Review

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“WOULD RECOMMEND ZOOPLUS UNRESERVEDLY”

Written on: 12/03/2014

I ordered a rather snazzy cat scratch post. It arrived in no time at all and is excellent quality. Very well packaged too. Another point I would mention is that it's website is really clear and 'friendly' too. An excellent shopping experience!… Read Full Review

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