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| Quality of service | 3.3/10  |
|---|---|
| Layout of shop | 4.3/10 |
| Value for Money | 4.7/10 |
| Overall rating | 3.3/10 |
Full review by
matildasdays
on 16th May 2008
User Rating : 1
Respect :
0
Good Points: None
Bad Points: Not based in the UK so when my order was wrong it took them ages to sort out.
General comments: I really got the impression that Zoo Plus was based in the UK and only after I had placed the order and something went wrong and I needed to return an item did I find out they were in Germany.
Their contact page has a UK based number but they send all products from Germany or overseas I believe. There is so much red tape involved when something does go wrong because they are a larger company. I will not be ordering from them again and will stick to a UK small business in the future.
matildasdays's review and ratings | 115 words
Review by
Optimiser
on 7th Jan 2008
User Rating : 1
Respect :
0
This is no a UK based company and they have failed to deliver my order which was made on 13th December 2007. I have sent two account emails asking about the delivery of my replacement order but have not had a reply. The say that the goods were dispatched by DHL but DHL have no record of the tracking code that is show on the order of my account. I do believe that the company does not have the product in stock as the tracking for both the original and replacement order show exactly the same det ...
Optimiser's full review | 182 words
Review by
sdpdot
on 26th Mar 2007
User Rating : 8
Respect :
0
I would recommend Zoo Plus to others and already have to my friends and family.
sdpdot's full review | 51 words
