Pet Planet Reviews - www.petplanet.co.uk

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★★★★☆
4.2 / 5
479
81% of users recommend this
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  • Customer Service

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  • Value For Money

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Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

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Latest Reviews

★★★★★

“Excellent products and service”

Written on: 23/07/2016 by 332Sharpe (1 review written)

Received the Good Boy bear in fast time and is my puppies favourite toy. This site offers excellent products at amazing value... Much better than a high street store PAH for choice with excellent recommendations. Has become a favourite site of mine and intend to buy more from them… Read Full Review

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★★★★★

“Reliable service and good value”

Written on: 21/07/2016 by katlh (1 review written)

I have made several orders at Pet Planet and have been very satisfied by the efficiency and reliability of the delivery service, with email updates to notify me of the delivery date and time. Everything has been delivered in excellent condition, well packed and on time. The quality of the products is very good, and much better value than on the high street. The online product descriptions are helpful, with photos and measurements precise enough so that I could be sure of getting a bed/cage… Read Full Review

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★★★★★

“THE BEST”

Written on: 17/07/2016 by zdBurnham467 (1 review written)

Next day free deliversy and the best prices around!… Read Full Review

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★★★★★

“excellent website and great communications”

Written on: 13/07/2016 by cleanfish (1 review written)

My wife told me to check Pet Planet when the need arose to get a new fish tank and after a quick search I found what I was looking for and for a few pennies I added next day delivery, I found the website very easy to use and there was no problems with paying I also contacted them about the stand and they were extremely helpful we always recommend websites to friends and family which will hopefully bring more customers to their site. We are very happy to recommend Pet Planet to all animal lovers… Read Full Review

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★★★★★

“Excellent service!”

Written on: 06/07/2016 by Julzshaw56 (1 review written)

Wonderful choice of goodies for my two fur baby kittens & Westie super dog. Everything I ordered has been of good quality & excellent value & also fast delivery. I would recommend this company for all your catty & doggy needs… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 30/06/2016 by HazelBr (1 review written)

Totally fed up with this company. First order I placed I paid for next day delivery and it took 2 days, my email asking for a response was completely ignored. Second (and probably final) order arrived on the expected date - but was completely the wrong feed. Once again I emailed to ask what was happening and once again - no response whatsoever. Not a very satisfactory state of affairs in my opinion… Read Full Review

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★★★★★

“Saved my bacon and my money”

Written on: 28/06/2016 by ghall7377 (1 review written)

Almost ran out of food for two of the fussiest moggies. Was faced with paying over the odds prices of our local pet shop, so though I'd have a quick look online. Pet planet to the rescue. They had a far more a extensive range of James Wellbelover than i'd ever seen and offered the option of a faster delivery option. Went for the free option as it was quick enough though. Everything I needed to know was right there on the page, so easy to navigate. Good offer on price with free toy pack… Read Full Review

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★★★★★

“Penguin Pet”

Written on: 27/06/2016 by TenbySue15 (1 review written)

Good clear site. Easy to navigate. Prompt delivery, and value for money. Really pleased with purchase and service… Read Full Review

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★★★★★

“Great to keep the cat amozed”

Written on: 15/06/2016 by Griffin376 (1 review written)

The cat loves it and plays a lot with the toy value for money… Read Full Review

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★★★★★

“Great site”

Written on: 11/06/2016 by DannyPotter49 (1 review written)

Found Pet Planet site so easy to navigate and have bought some great items for our recently acquired new 4 legged friend. Choosing items and checkout so easy and kept updated with emails on items bought/ dispatched and expected delivery date by courier. … Read Full Review

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★★★★★

“Absolutely perfect bed, loved it straight away.”

Written on: 03/06/2016 by Hendo091215 (1 review written)

Great bed, arrived on time and extremely well packed. Dog soon took to the fact that it was for him and had a nosey. Come nap time he was straight on it and chilled instantly. He loves it. There is nothing not to like about this bed… Read Full Review

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★★★★★

“Excellent ”

Written on: 27/05/2016 by Suarike (1 review written)

Great communication with this company ,quality item at a great price. Highly recommend … Read Full Review

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★★★★★

“Low price, fast delivery”

Written on: 22/05/2016 by Braydon1979 (1 review written)

Really pleased to discover more affordable dog food and products. Our pup was very pleased to receive his fluffy new bed which we had avoided buying as alternatives were so expensive. Delivery to your door ensures that purchasing dog food each month is simple and doesn't require a trip out to the pet store. The delivery arrived quickly and well packaged. The best part about this service is the delivery of a product that is more cost effective than visiting a pet store… Read Full Review

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★★★★★

“Very efficient service”

Written on: 17/05/2016 by 448McFadden (1 review written)

It's easy to order from the website, lots of items to choose from at very good prices. The items arrive pretty quickly, and are well packaged. Should. You have any problems with anything they are dealt with and if any item is faulty they are speedy at sorting out your refund. I would have no hesitation in recommending the company to friends and would definitely use them again and again… Read Full Review

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★★★★★

“Superior supplier of dog products,cats too.”

Written on: 04/05/2016 by Pearsonzt169 (1 review written)

German Shepherds have notoriously 'delicate' tums and my Vet originally recommended Wafcol. Having seen the results,no more gastro visits to the Vets, it would have been a no brainier to alter the feed regime. Many years later ,I still feed this food and my preferred supplier is Pet Planet.WHY? Because it is such an easy,hassle free way to order food on-line. Orders are confirmed and despatched very quickly. The biscuit meal comes in an outer box.Its delivered to your door. It arrives as… Read Full Review

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★☆☆☆☆

“Avoid!!!”

Written on: 19/04/2016 by Trevinosx406 (1 review written)

Very bad costumer service. Slow delivery and then sent wrong items. Will never buy from again… Read Full Review

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★☆☆☆☆

“The Worst Customer Service I Have Ever Experienced”

Written on: 18/04/2016 by sarahclark40 (1 review written)

Very disappointed. We purchased a puppy on the 3rd April and upon returning home I trawled the internet for a dog carrier and some toys for her. I found PetPlanet and read the reviews - great, placed a large order which included an XL dog carrier and paid immediately. The order should have been despatched within a couple of days. I emailed Petplanet a week later as I had heard nothing regarding despatch. I was then contacted on the 18th April to say the dog carrier was out of stock (15… Read Full Review

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★★★★★

“First time buyer, very impressed!”

Written on: 14/04/2016 by FranciscoMcDougall (1 review written)

After spending days scouring the internet and local businesses for a cheaper open-top cat carrier that'd be suitable for both kittens and adult cats, I found the Pet Planet budget carrier. It was very reasonably priced, even with the 24 hour delivery charge on top of it. I was a bit dubious though, especially after seeing all the negative reviews for the website I was put off... but knowing that the same sort of carrier of a similar quality would probably cost +£35 elsewhere, I went for it. I… Read Full Review

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★★★☆☆

“Delivery is far too slow”

Written on: 06/03/2016 by rescueanimals (2 reviews written)

I don't know why this company takes your money ages before they send goods out. I paid and therefore I believe goods should be sent at the same time, not days later. It's annoying if you need something quickly as this company just sits on your order and they use a very slow courier company that also takes days. I was pleased with the cheap price of the dog treats I wanted but they have since gone up in price, so I will not be using this company again unless they reduce their prices and I… Read Full Review

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★★★☆☆

“Berkshire Galvanised Dog Pen & Sunshade Poorly Designed”

Written on: 28/01/2016 by seg2711 (1 review written)

after ordering a dog run and kennel the first delivery arrived open/damaged so it was rejected. the 2nd delivery arrived with a part missing for the run so we could not erect it until further part arrived, which delayed us. we did received the missing part but pet planet didn't bother telling us it had been sent/when to expect it. because of the above we were left longer than we wanted with no dog run, having moved into a new property with no way to contain the dog. we'd originally order the… Read Full Review

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