| Quality of service | 5/10   |
|---|---|
| Layout of shop | 6.3/10 |
| Value for Money | 4.5/10 |
| Reviewer Rating | 5/10 |
| Overall Rating | 4/10 |
Full review by
hester
on 26th Sep 2008
User Rating : 0
Respect :
0
Good Points: The only good points were that the website was easy to use and they had a good selection of well priced goods
Bad Points: I feel I experienced poor customer service when I had a problem
General comments: I received damaged goods. I used the link on the website to email them (as per the returns instructions) but received no reply. I then tried the email address from their invoice and again had no reply. I replied to their original emails about the order and had no reply. I also left a phone message and received no return phone call. I am left with damaged goods.
hester's review and ratings | 102 words
Review by
cleos mum
on 15th Feb 2008
User Rating : 0
Respect :
0
I will not be purchasing from pet planet again.
I ordered some goods, but unexpectedly had to be away from home for 3 nights (Tuesday to Friday). During this time there was two attempts to deliver and a courier card was left saying the goods could be picked up within 5 days.
So within the 5 day time period I went to the courier company only to find my goods had been returned on Pet Planets request. I had also been charged for the return of the delivery.
I called Pet planet and they said th ...
cleos mum's full review | 233 words
Review by
kylesmum
on 3rd Dec 2007
User Rating : 10
Respect :
0
The Pet Planet website is easy to use, and they offer great customer service. They also offer loads of information about everything, from different breeds to health and behavioural issues. I love having a look at some of the more unusual lines that they stock.
kylesmum's full review | 130 words
Review by
Kpaccer
on 22nd Nov 2007
User Rating : 10
Respect :
0
There are loads of reviews on the Pet Planet site posted by their customers and these really help (they seem happy to show bad and good reviews so they seem genuinely informative)
I have become a regular shopper here and can't recommend them highly enough
Kpaccer's full review | 78 words
