Pet Planet Reviews - www.petplanet.co.uk

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★★★★☆
4.2 / 5
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Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk
Pet Planet - www.petplanet.co.uk

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Latest Reviews

★★★★★

“Great to keep the cat amozed”

Written on: 15/06/2016 by Griffin376 (1 review written)

The cat loves it and plays a lot with the toy value for money… Read Full Review

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★★★★★

“Great site”

Written on: 11/06/2016 by DannyPotter49 (1 review written)

Found Pet Planet site so easy to navigate and have bought some great items for our recently acquired new 4 legged friend. Choosing items and checkout so easy and kept updated with emails on items bought/ dispatched and expected delivery date by courier. … Read Full Review

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★★★★★

“Absolutely perfect bed, loved it straight away.”

Written on: 03/06/2016 by Hendo091215 (1 review written)

Great bed, arrived on time and extremely well packed. Dog soon took to the fact that it was for him and had a nosey. Come nap time he was straight on it and chilled instantly. He loves it. There is nothing not to like about this bed… Read Full Review

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★★★★★

“Excellent ”

Written on: 27/05/2016 by Suarike (1 review written)

Great communication with this company ,quality item at a great price. Highly recommend … Read Full Review

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★★★★★

“Low price, fast delivery”

Written on: 22/05/2016 by Braydon1979 (1 review written)

Really pleased to discover more affordable dog food and products. Our pup was very pleased to receive his fluffy new bed which we had avoided buying as alternatives were so expensive. Delivery to your door ensures that purchasing dog food each month is simple and doesn't require a trip out to the pet store. The delivery arrived quickly and well packaged. The best part about this service is the delivery of a product that is more cost effective than visiting a pet store… Read Full Review

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★★★★★

“Very efficient service”

Written on: 17/05/2016 by 448McFadden (1 review written)

It's easy to order from the website, lots of items to choose from at very good prices. The items arrive pretty quickly, and are well packaged. Should. You have any problems with anything they are dealt with and if any item is faulty they are speedy at sorting out your refund. I would have no hesitation in recommending the company to friends and would definitely use them again and again… Read Full Review

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★★★★★

“Superior supplier of dog products,cats too.”

Written on: 04/05/2016 by Pearsonzt169 (1 review written)

German Shepherds have notoriously 'delicate' tums and my Vet originally recommended Wafcol. Having seen the results,no more gastro visits to the Vets, it would have been a no brainier to alter the feed regime. Many years later ,I still feed this food and my preferred supplier is Pet Planet.WHY? Because it is such an easy,hassle free way to order food on-line. Orders are confirmed and despatched very quickly. The biscuit meal comes in an outer box.Its delivered to your door. It arrives as… Read Full Review

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★☆☆☆☆

“Avoid!!!”

Written on: 19/04/2016 by Trevinosx406 (1 review written)

Very bad costumer service. Slow delivery and then sent wrong items. Will never buy from again… Read Full Review

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★☆☆☆☆

“The Worst Customer Service I Have Ever Experienced”

Written on: 18/04/2016 by sarahclark40 (1 review written)

Very disappointed. We purchased a puppy on the 3rd April and upon returning home I trawled the internet for a dog carrier and some toys for her. I found PetPlanet and read the reviews - great, placed a large order which included an XL dog carrier and paid immediately. The order should have been despatched within a couple of days. I emailed Petplanet a week later as I had heard nothing regarding despatch. I was then contacted on the 18th April to say the dog carrier was out of stock (15… Read Full Review

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★★★★★

“First time buyer, very impressed!”

Written on: 14/04/2016 by FranciscoMcDougall (1 review written)

After spending days scouring the internet and local businesses for a cheaper open-top cat carrier that'd be suitable for both kittens and adult cats, I found the Pet Planet budget carrier. It was very reasonably priced, even with the 24 hour delivery charge on top of it. I was a bit dubious though, especially after seeing all the negative reviews for the website I was put off... but knowing that the same sort of carrier of a similar quality would probably cost +£35 elsewhere, I went for it. I… Read Full Review

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★★★☆☆

“Delivery is far too slow”

Written on: 06/03/2016 by rescueanimals (2 reviews written)

I don't know why this company takes your money ages before they send goods out. I paid and therefore I believe goods should be sent at the same time, not days later. It's annoying if you need something quickly as this company just sits on your order and they use a very slow courier company that also takes days. I was pleased with the cheap price of the dog treats I wanted but they have since gone up in price, so I will not be using this company again unless they reduce their prices and I… Read Full Review

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★★★☆☆

“Berkshire Galvanised Dog Pen & Sunshade Poorly Designed”

Written on: 28/01/2016 by seg2711 (1 review written)

after ordering a dog run and kennel the first delivery arrived open/damaged so it was rejected. the 2nd delivery arrived with a part missing for the run so we could not erect it until further part arrived, which delayed us. we did received the missing part but pet planet didn't bother telling us it had been sent/when to expect it. because of the above we were left longer than we wanted with no dog run, having moved into a new property with no way to contain the dog. we'd originally order the… Read Full Review

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★☆☆☆☆

“missing parts, disinterested customer service”

Written on: 28/01/2016 by deedee70 (1 review written)

I ordered a play centre for cats, consisting of scratch posts and sleeping areas etc. When it arrived, it was missing a part. Rang customer services, selected the option for wrong order/missing parts and waited quite a while in a queue-am assuming that means plenty of other people are having the same problem. Got told by an abrupt member of staff that she would "have to have a word with the warehouse and see if they'll send out the missing part. I'll ring you back in 24 hours to let you know."… Read Full Review

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★★★★★

“An excellent company”

Written on: 07/01/2016 by Rosemaryxx (1 review written)

I think this company has the best customer service I have come across. I had a problem with my order and they sorted things out for me immediately. I would recommend them to anyone… Read Full Review

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★★★★☆

“Satisfied customer”

Written on: 28/12/2015 by Gingerred (1 review written)

I have ordered items from Pet Planet on several occasions and I have always been completely satisfied with my products, packaging and delivery, also online ordering is extremely easy to use. I would recommend 100%… Read Full Review

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★★★★★

“The best cat litter”

Written on: 29/11/2015 by Barond445 (1 review written)

I found the best cat litter at Pet Planet. Natures Calling biodegradable cat litter. I have 2 young cats and of course tried many different kinds of litter. Then I found Natures Calling. Gone is that smell when I open the door first thing on a morning. It is so easy to clean the trays, and as it says on the bag I only need to clean them fully once a month. Saving time and wastage. Biodegradable which is always a good thing. I highly recommend this product to anyone who has to have litter trays… Read Full Review

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★☆☆☆☆

“Rubbish service”

Written on: 26/11/2015 by NeilMacC (1 review written)

Order delivered to wrong address- we after waited till we were short of food for our dog. Phoned them and spent ages on the phone to be told they had to investigate further and could I phone tomorrow. No thank you - will order from an honest and competent company… Read Full Review

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Henx20's Response to NeilMacC's Review

Written on: 09/02/2016

Totall agree ordered 2 juwel 3D backgrounds shown in stock paid for them only to be told day later only have one in stock and it's been discontinued. So told send me one I will purchase other one from elsewhere. they sent out on the 3/2/16 not arrived yet 9/02/16 rang 3 times asked them for a tracking number for courier for some reason they have used standard Royal Mail they have no tracking info whatsoever. No proof of postage what company does not keep record of their deliveries. Poor service can't give me. Straight answer do not order from this company I have dealt with 40+ company's dealing in pet supplies and this is the worst of them all pay a little more for your item and get it delivered without poor excuses

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★☆☆☆☆

“Faulty goods late delivery”

Written on: 19/11/2015 by Keaganx39 (1 review written)

After looking around for a few days on which fish tank to get , good value and high ratings. I decided to order a 200l fish tank plus a few other little bits to go with. I waited 7 days without confirmation of diapatch I rang them, said it would be here Friday (3 days more) I took Friday off work for this delivery. It arrived Thursday afternoon when I was at work. When I picked it up from a neighbour the tank had a crack 2/3rda the length of the tank. Completely unusable. Trying to charge me… Read Full Review

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★☆☆☆☆

“Failed to deliver as promised”

Written on: 27/10/2015 by DMJH (2 reviews written)

It's not easy for me to get time off work, so when I pay extra to secure a delivery date I expect it to be met. They give no tracking service and no indication of when it might arrive, so you can't even do anything with your day other than sit inside and just wait. Now you may be thinking that it's not their fault it is the courier. But really pet planet only have two jobs - to find out what you want and to get it to you. If they are unable to meet that... well one out of two isn't great is… Read Full Review

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★★★★★

“Always a pleasure ”

Written on: 20/10/2015 by MrsStather (1 review written)

I highly recommend this site to all my friends, orders are always speedy, great value for money, well packaged and the quality is always great, customer service are always a great help if I need to ask any questions .. simply cannot fault them. Thank you from me and my cats who think your service is puuuurfect… Read Full Review

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Bluekipper's Response to MrsStather's Review

Written on: 29/11/2015

I agree with everything you say. Can't fault them.

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