I orders a product from this company over a week ago and have not received it. emails are ignored. Now contacting Credit Card company to see if I can get my money back and blacklist this company for failing to do its job.

Poor communication, the product hasn't arrived after weeks of promises. Would not recommend to buy from this webpage as info is not accurate

Bought a Fuji xPro100 kit and an extra lens from here in august. The site clearly stated that the lens would receive £75 cashback from Fuji. I sent in the cashback form but it was rejected because UKCamera store were not an approved retailer. Contacted the store several times but after being told it wouild be resolved have heard nothing back after more calls and emails. Fed up of being fobbed off now so will write off the £75 and buy from Amazon in the future

I went to order a Michael Kors watch, by chance I did start a live chat asking if they were genuine, this then went onto a conversation about delivery. Delivery is not clearly stated at all!! delivery is £7 for next day.. however, you don't realise how much delivery is unti you have already checked out and the money has come out of your bank!!!!

I cannot write about the product as I have not yet received it. As a very keen photographer, I wanted a decent bridge camera for my wife, and was attracted by the price, locality of the item and the fact that if you order by 6pm, it is delivered next day. So, imagine my disappointment when, after ordering in very good time and the payment being taken, I failed to take delivery of the camera as no delivery truck turned up. Now, I don't live in the sticks, Manchester is about 75 minutes away, so no weird postcodes or difficult to get to places which might explain it, just nothing. No email, telephone call, zippity jack diddly squat. Nothing from the company. I always wondered about too good to be true, I am sure that there is always some people that have a good experience as their product gets through straight away. Whether this gets resolved by the item being delivered on Monday is one thing, but to advertise a next day delivery when there isn't one really isn't a great advertisement for the company if they cannot fulfil that. I would have been happier if they tried to blame black friday or that they don't deliver over the weekend as at least I would have had an informed decision when I purchased it. Get your systems sorted out.

I originally purchased a camera from UK Camera Store in mid July 2012. The camera arrived very quickly and was excellent. I gave them a glowing feedback report. The problem came two months into my purchase when the camera developed a charging issue which was probably due to the battery or maybe the charger. Two online messages were not responded to and neither was a telephone message. I sent three emails to which I only got one response. As the camera is used virtually on a daily basis I have had to source a battery and charger elsewhere at my own expense. I will not use them again or recommend them.

this was my first and probably not my last purchase from the u.k. camera store .first class service and price ,also great to deal direct with a person by phone,well done richard .finally the delivery of my camera was within 1/2 hour of time given which considering that i live at the top of a mountain in rural wales means a ***** star rating for DPD couriers .thank you .

The website claims 24 hour delivery. I ordered on Tuesday evening to be sure of getting delivery on Thursday. I spoke to the firm at lunchtime on Thursday to confirm that the camera was en route. The guy sounded a bit vague and said that 'hopefully it would arrive by 6.30'. It didn't. Took a day off work and was let down. I would not use UK camera store again. Better to pay more and get a reliable service.

Not helpful when camera went wrong

I was waiting for camera accesories over 3 MONTHS from the order! I for one will never use this company again. I have requested help many times and get told the same thing every time "The goods are out of stock and will follow". My advise to the consumer if you decide to use this company is, don't bother ordering the bundles, just get the main item only. The camera itself did arrive in perfect order and quickly. After a long battle and a lot of wasted time I do finally have everything I paid for. Shame I had to take this so far for something of little value.

The day after I ordered a Samsung ST550 bundled with 16gb and a "leather" case, I received a phone call saying that they had shipped the wrong memory card (even though I ordered them as a bundle), and if I returned it they would send the correct one. Since I was going away I needed it quickly so this wasn't any good for me. I tried to contact them but the phone went straight to voicemail. My voicemails and e-mails went unanswered. Eventually I got through and they said I could just return the memory card for a refund. When the camera arrived the case did not fit either (and was a very poor, cheap case). So I sent back the memory card and case for a refund. That was 2 weeks ago; I have not got a refund yet, and heard nothing.

Terrible customer service. If you must use them, just buy the basic camera, not any accessories.

Problem started after delivery of the Lumix TZ7 which was a little later than expected. The camera turned up in perfect condition but the extra Panasonic battery I paid for was not with the delivery and they said it would be sent on. Days went by, I asked what was going on and they told me that the battery was on back order, and that I could pay another £5 for a Panasonic! The advert actually stated I would receive an original Panasonic spare. Since complaining about this false advertising customer services are now ignoring my emails and I am still without a battery worth £30! .