The Appliance Zone Reviews

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★★☆☆☆
1.6 / 5
22% of users recommend this
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The Appliance Zone

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Latest Reviews

★★★★★

“ref GB : JM van 23 (this is the name of my delivery...”

Written on: 24/06/2014 by mmj99 (1 review written)

The two men that came to deliver my cooker and freezer were so kind and polite, they put them exactly where i wanted them to be and didn't complain, especially the older man was the nicest person I've ever met, he was so amazing and i couldn't of ask for a better person to do the job. There wasn't anything i didn't like from, the two men did such a good job. The key elements i like were that most men that deliver things now are unsocial able and rude but they were the opposite and change my… Read Full Review

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★☆☆☆☆

“They Lie”

Written on: 12/08/2013

Was told the part I ordered was in stock however after 5 days started emailing for status, was told that it was in one of their warehouses and should be shipped in 10 days. The email response is almost as though they contract to an offshore company who uses any excuse not to issue a refund or cancel the order. I filed a dispute and escalation with Paypal and finally the order was cancelled and my money refunded but all in all stay away from this place as there are a number of reputable… Read Full Review

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★☆☆☆☆

“worst customer service ever!”

Written on: 08/07/2013 by ffemt1974 (1 review written)

I placed an order for a dryer part on a Thursday and paid extra to overnight it so to have it for the weekend when we do our laundry....family of 5. Did not receive the part on Friday as i paid for but was told in "chat session" that it would arrive Monday. I clearly stated i paid for overnight shipping so I would have it on Friday. They stated that Fedex would not pick it up until Friday and I would receive it on Monday. Well in my book that is 2 business days....Friday and Monday. I simply… Read Full Review

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★☆☆☆☆

“Wish I had checked reviews before ordering!”

Written on: 24/02/2013 by Jbhworth (1 review written)

If you see this review before ordering, you are one of the lucky ones as you have a chance to save yourself money, time, and aggravation. If you have an alternate choice for ordering your part, use it. Part ordered, email confirmation received, no part though. Contacted their support about it and they sent me a link to request a tracking number. They say it has been shipped but can't provide a tracking number. I have to wait 24 hours to receive the tracking number. Huh? Please save yourself… Read Full Review

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★☆☆☆☆

“DON'T ORDER HERE!”

Written on: 24/08/2011

The Appliance Zone never sent the item I ordered, although I got a confirmation of the shipment, etc. They charged my credit card without sending any item. Worst of all: they never informed me that the item was not available after all! I had to contact them - to find out. It's a shame. DON'T ORDER HERE!… Read Full Review

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★☆☆☆☆

“Cannot cancel orders once placed. ”

Written on: 10/08/2011 by Fountainec38 (1 review written)

"During a weekend I ordered a part for my GE oven and two hrs later canceled the part. They told me that they cannot stop the shipment. They told me to not accept the shipment and I would be credited back the order. Did all that and then they charged me 25% or $40 for shipping costs....because their operations could not handle a cancelation order (on a weekend) BEFORE the part was shipped! Terrible service, highly recommend people stay clear of this supplier. Once you hit the order key, even… Read Full Review

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★☆☆☆☆

“The orinigal order process is the only thing this...”

Written on: 09/01/2011

The orinigal order process is the only thing this company can do right. They are most helpful hooking you in. They tend to send whatever part they feel like so it is dubious as to what you may recieve. When you try and return the item they act like you are asking them for a favor. They go out of their way to make the return process as difficult as possible. You may be tempted to order from them because the part seems cheaper but consider all the bad reviews this company gets THEY ARE REAL… Read Full Review

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★☆☆☆☆

“Appliance Zone has bad reputation for their...”

Written on: 08/11/2010

Appliance Zone has bad reputation for their untruthfulness in doing business with their customers.

They never list on the item list whether they part in stock so everybody assume from the first glance they have it and place an order. In many situations apparently they don't have it. So make sure to chat with them and ask first if the item in stock.

They have tendency to tell that it on back order, which means it was ordered and in process to ship to their warehouse but turns out for weeks… Read Full Review

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★☆☆☆☆

“Very poor customer service when it comes to refunds or...”

Written on: 29/10/2010 by joolz27 (1 review written)

Very poor customer service when it comes to refunds or exchanges. They gave me false tracking numbers and wouldn't respond to emails. Without phone numbers available, I was left to ask for a manager on their online chat. They would not give me anyone else. I wrote a detailed 2 page long report and emailed and faxed it to the customer service manager, Brent Stonecipher and did not receive a word of response. I will not use this company ever again… Read Full Review

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★★★★★

“I was a bit weary ordering off this site because of...”

Written on: 30/08/2010

I was a bit weary ordering off this site because of negative reviews but ended up with a perfect experience with Appliance Zone. They price matched another site on the same day that I requested without any problems and shipped out my parts via next day fedex to Canada for only $19.95 (normally this service would have cost me at least $50)

Parts were well packaged and the live chat reps seemed very informed.

Great experience!… Read Full Review

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★☆☆☆☆

“they don't have the parts in stock and they lie about...”

Written on: 12/08/2010

they don't have the parts in stock and they lie about it, after you place an order there is no live person to talk to, only online chat with preprepaired answeres. they give you hard time to get your money back when you aks for it. wouldn't buy from them again… Read Full Review

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★☆☆☆☆

“I was told the part I ordered was on backorder (only...”

Written on: 11/08/2010

I was told the part I ordered was on backorder (only after I contacted them asking where the part was since it had not arrived in a timely fashion). They had me fill out a cancellation form. Come to find out, the part was NOT on backorder (only after I had ordered/installed the part from a different online vendor). Now I'm stuck paying shipping & return shipping and I still can't get anybody to respond to my emails, apologize for the inconvenience, or acknowledge that there's an issue… Read Full Review

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★☆☆☆☆

“Buyer Beware!!!!! ”

Written on: 18/05/2010

Buyer Beware!!!!!

These people are crooks. Ordered a part from them and then got their OK to return it for a refund if I bought another part. Bought the other part and paid extra to get it shipped quick. the second part was more expensive than the first. They tried to tell me that I installed it when I did not! They would not give me my refund so now I'm out over $200. Thank god my credit card stood behind me. DONT SHOP HERE!… Read Full Review

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★☆☆☆☆

“Horrible customer service. Don't thing it won't happen...”

Written on: 20/04/2010

Horrible customer service. Don't thing it won't happen to you. Don't use them. Have to take a picture before the item can be returned. Then you can'lt reach them. No phone number means no service. LOUSY LOUSY LOUSY!!!… Read Full Review

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★★★★★

“I have placed 5 orders with ApplianceZone totalling...”

Written on: 15/08/2009

I have placed 5 orders with ApplianceZone totalling over $200 and each order went great. They always have the best prices and the live chat reps are great at helping me find the correct parts. I always choose $4.95 economy shipping and have always received my order within 3 days (once I actually got it the next day!)Don't think I will ever by parts anywhere else again. Highly recommended. A+++… Read Full Review

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★★★★★

“My son's Birthday was right around the corner, less...”

Written on: 14/08/2009

My son's Birthday was right around the corner, less than 4 days away and my stove Broke! Apparently I needed a new stove element to make the durn thing work again. So, I went to appliancezone, hopped on their live chat and the lady helped me find the right part. She even helped me look for my model number on the door of my stove. I ordered the part and had it the morning of my son's Birthday. They really came through for me in the biggest way. Thank you ApplianceZone.com...You all are awesome!… Read Full Review

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★★★★★

“I was looking for some drip pans for the stove in my...”

Written on: 14/08/2009 by BensGirl1988 (1 review written)

I was looking for some drip pans for the stove in my apartment. Appliance Zone offered these @ $30 less than any other store I could find online and then I got my order the next day! I am very satisfied with the whole experience and will use again :) You guys rock!… Read Full Review

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☆☆☆☆☆

“Their customer service is the worst we've ever...”

Written on: 24/06/2009

Their customer service is the worst we've ever experienced. Once The Appliance Zone get your money, you will never get hear from them again… Read Full Review

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☆☆☆☆☆

“Absolutely no customer service. BUYER BEWARE. I was...”

Written on: 03/06/2009

Absolutely no customer service. BUYER BEWARE. I was shipped the wrong product but couldn't return it until I sent them a picture. I am a film buff. I don't even own a digital camera. This didn't seem to matter to Appliance Zone. They will not use phones or even have a number that can be called. They have live chat but then dump you to customer service which only uses email. I spent 2 hours trying to get answers and an authorization to return my part with no joy. I ended up letting them keep my… Read Full Review

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☆☆☆☆☆

“The Appliance Zone has no customer services. parts did...”

Written on: 16/04/2009 by BDAUSTIN7 (1 review written)

The Appliance Zone has no customer services. parts did not arrive... no phone number to contact-… Read Full Review

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