Cool New Mobile Reviews

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0.5 stars
Average rating for this product is: 0.5 out of 5

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Average Ratings for Cool New Mobile

  • Quality of service0.5 stars
  • Layout of shop0.3 stars
  • Value for Money0.8 stars
  • Reviewer Ratings0.5 stars
  • Overall Rating0.6 stars

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25 Reviews For Cool New Mobile

  • isoorty 24th Jan 2008

    Reviewer rating: 0 stars


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    I have made 7 months of payments in full to Vodaphone. In total this is £267.75. The cool new mobile site claimed the phone would cost me nothing all I had to do was redeem my vouchers. I did everything they said and I got nothing as a consequence i cancelled my direct debit.
    Vodaphone are now trying to get me to pay the rest of the money i owe them.

  • Guest 9th Dec 2007

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    These company's should not be allowed.

  • cmerrick2 29th Nov 2007

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    I took out a contract with cool new mobiles in June. I sent my first cash back claim form just several weeks ago but not going to get any thing back. My net work is with Vodafone so I rang them they reduced my monthly payments from £35.00 to £17.50 half the price with the same minutes and texts. I recommend people who are in the same situation to contact there network.

  • marathon 17th Nov 2007

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    I was waiting for my cashback since sent the claim.

    I was told EVERYthing is OK...a cheque is coming...coming...

    Until... the limited company... gone...virtually disappeared.

    a message from "their" website reads:

    These companies were placed into administration on Wednesday 14 November.
    ...initial investigations show that these liabilities may be between £4-10 million...

    Bye bye ... company limited..

  • evofirst Rank: Corporal 16th Nov 2007

    Reviewer rating: 0 stars


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    For everyone out there, please note:

    Phone Box Direct aka Mobile Affiliates aka Cool New Mobile has gone into liquidation as of Wed 14th November.

    See link: http://www.mobiletoday.co.uk/content/17257.asp?men=1&sub=3 for full details

    Don't know what is the next step to follow to get back our money. Anyone out there have any advice?

  • evofirst Rank: Corporal 8th Nov 2007

    Reviewer rating: 0 stars


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    THEY DO NOT PAY ANYTHING THEY CLAIMED EVEN WHEN EVERYTHING IS SENT IN ORDER AND CONFIRMED OK BY THEM. THEY CLAIMED CHEQUE IN THE POST SINCE 26 SEPTEMBER 2007! HAVE NOT RECEIVED CHEQUE! WHEN I CHASED FOR THE MONEY, THEY SENT ME A LETTER THAT SAID CLAIM NO INVALID!
    DO NOT ONLY NOT DEAL WITH THEM BUT TELL ALL YOUR FRIENDS, FAMILY AND EVERYONE ABOUT THEM!.
    REVIEW CENTRE SHOULD NOT BE ALLOWING THEM TO HAVE A SPONSORED LINK!!!

  • evofirst Rank: Corporal 8th Nov 2007

    Reviewer rating: 0 stars


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    Many customers including me have been cheated by Cool New Mobiles/Mobiles Affiliates with their cash back deals. Even when you send them the correct cash back forms and documents and they have confirmed that all is in order and their check is in the post. IT IS A LIE!!!! THEY DO NOT PAY ANY CASH BACK CLAIMS! IT IS A HOAX! I AM TAKING THEM TO COURT! D

  • taj 22nd Oct 2007

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    Please do not give yourself the same grief and headache I got by having anything at all to do with coolnewmobiles.
    I'm very dissatisfied and angry that they have disallowed my claim (1st one). This was through no fault of my own. It was totally down to the wrong advice given out by their staff. But of course they deny this and i have no way of proving it.
    I will never be using them or recomending them to anyone.

  • mia2007 Rank: Lance Corporal 11th Oct 2007

    Reviewer rating: 0 stars


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    I had sent my cashback form to them, but I didn't know that i need to post with post tracking ...they lost my bill and said the post hadn't arrived...and the whole plan is canceled...because of this i Lost £300.00...the whole cash back plan was invalid....I just wonder how many people are same as me.

  • qayum 19th Sep 2007

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    My advice is don't deal with them. Don't let them off. I didn't see any cash back. Early claim: £10 charge. Late claim, Claim form not filled in correctly. Pages missing off my bills.

  • chelsea22 Rank: Lance Corporal 1st Sep 2007

    Reviewer rating: 0 stars


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    Please, please do not get involved with coolnewmobiles (mobile affiliates) the deal sounds good but they find every excuse in the book to not pay you cashback.

    Be very very careful. Give them a miss and maybe try dial a phone or similar company

  • gmurray52 Rank: Corporal 29th Aug 2007

    Reviewer rating: 1 stars


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    I would never use Cool New Mobile again and would advise extreme caution.

  • bavprasad 6th Aug 2007

    Reviewer rating: 0 stars


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    I got only one cashback from Cool New Mobile. I did not get the remaining 4 cashbacks. They tell me that they did not receive the 2nd page of the bill. I am 100% sure I sent it. I am now going to go to consumer direct.

  • RHS 24th Jul 2007

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    I also deal with a different company and have had no problems - they email me quickly informing me that the BACS payment has been paid. You don't get 100% of your contract back but wish I had both of our phones from them instead of Cool New Mobile. I just feel bitter and would not recommend them to anyone. In the end no-one wins.

  • bantamspaul 20th Jun 2007

    Reviewer rating: 2.5 stars


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    Like similar online shops I can only see them making money when customers fail to meet their (stringent) rules on cashback claims. My advice is to read carefully the requirements and send everything by registered post keeping an identical copy yourself. Be prepared to wait a long time for your cheques and send copies should they take too long. Note that they are impossible to contact by email so be prepared to write. To be fair to them I omitted a part of my bill with my first claim and they cou ...

  • harry333 15th Jun 2007

    Reviewer rating: 0 stars


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    Please do not buy anything from cool new mobile.
    I joined T-Mobile through them I never got any cash back despite sending all the bills on time with recorded delivery but still they refused.

  • scaley 5th May 2007

    Reviewer rating: 3.5 stars


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    I am nearing the end of my 12 month contract with Cool New Mobile. I have had no trouble whatsoever, apart from waiting a good long time for my cheques (6 - 8 weeks), BUT they came eventually.

    MY ADVICE: Read the contract carefully, send your bills and claim form by RECORDED DELIVERY, and take photocopies of everything you send. You should be fine. I have been.

  • kel36 20th Apr 2007

    Reviewer rating: 0 stars


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    problems with cashback, not receiving, then they claim they did not receive my claim so no cash back will be paid.
    what a nightmare to deal with, would recommend you stay away from them.

  • XYZ1981 Rank: Lance Corporal 11th Apr 2007

    Reviewer rating: 0 stars


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    Offering a cash back deal - but no cash back! Repeated lies from customer services that the cheque is in the post - buy a phone from them at your peril! Would recommend avoiding them like the plague!

  • dsumwk Rank: Corporal 12th Mar 2007

    Reviewer rating: 0 stars


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    On 11th, I was sent them all relevant bills and claim form as previous. But, they said that I had not sent them enough papers for cash back claim and they didn't bother to mentioned what paper was missing. Actually, I sent them all relevant papers for them in same envelope. It is super doubt?