Sureterm Direct Car Insurance Reviews

★★★☆☆
3.0 / 5
241
51% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Sureterm Direct Car Insurance - Ask a question now

Media Gallery for Sureterm Direct Car Insurance

Sureterm Direct Car Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Don't use these con-merchants”

Written on: 02/08/2016 by dreadlocksh (1 review written)

I had to cancel my car insurance because I don't have a classic car that I don't use?? They charged me admin fee to cancel but no where on the comparethemarket.com site where I got my quote from stipulated that I would be insuring a classic car alongside my regular day-to-day car? yes I have 2 cars but my second car is just a project as I like to buy broken cars to fix-up then sell. All I wanted insurance for was to do my day-to-day running around. I wish I had read these reviews before using… Read Full Review

Report this review
★☆☆☆☆

“Rip off”

Written on: 30/07/2016 by LukaJensen437 (1 review written)

So annoyed cancelled my policy after being forced to sell car due to financial reasons and been charged 25% of policy to cancel . So annoyed wouldn't recommend to anyone. Much better insurance companies who are fair out there. … Read Full Review

Report this review
★☆☆☆☆

“cancelled my policy despite non fault. super terrible....”

Written on: 03/06/2016 by Ferguson480 (1 review written)

I bought the insurance 3 months ago and provided 9 years no claim bonus. recently a foreign vehicle hit my car and instead dealing with it they quickly cancelled my policy . when asked why they make false excuses and I have provided them all documents to prove my innocence but they won't budge. They're just a day light robbers and they don't even understand what excuse to make to justify cancellation and one lies about one false thing and the other does about another. Now my car is in a… Read Full Review

Report this review
★☆☆☆☆

“Not bad, until you need to cancel.”

Written on: 04/04/2016

So my policy auto renewed with them for around £350, I have paid 4 monthly payments of £35 (so £140) but I now need to cancel. The money I'm expected to pay them? £235. That's more than the entire policy in total. I've been a customer for over 5 years and never made a claim, and this is what I get. Extremely unhelpful service since I asked to cancel and a complete rip off. It's lucky I never had to make a claim, because no doubt I would have been shafted there too. … Read Full Review

Report this review
★☆☆☆☆

“Cancellation fees are a rip-off”

Written on: 09/03/2016 by Jamesbt498 (1 review written)

I had no end of trouble with Sureterm over a few years from poor paperwork to terrible customer service. The crunch came when I had paid the full amount for the insurance in the third year but 5 months in to the policy I sold my van. I called Sureterm to cancel the insurance and they stung me with a £125 admin fee!!!! I complained but the customer service rep was so stubborn and rude I gave up and just paid. Be warned, they are not a good company to deal with… Read Full Review

Laigill's Comment

Written on: 01/06/2016

very true. an evil company. never deal with them

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Terrible”

Written on: 16/02/2016 by Mahoney84 (1 review written)

I've bought my cover for one year and only seven months later they send me a letter to say that you need to pay £903.54 and they have cancelled it I still have three months till at the end of a year . I will highly unrecommed this company because they took me money and tell me to pay other things is well… Read Full Review

Report this review
★☆☆☆☆

“I wonder how FCA allow this company to operate.”

Written on: 09/12/2015 by hawkat (1 review written)

These guys misrepresent information and make money by cancelling your policy then demand a cancellation fee which do not add up at all. Stay away, I am begging you. They with mentally torture you to get the money you don't not owe then. I am willing now to face them in court of law and see who is on the wrong; them or innocent consumers. You can even notice from the hundreds of reviews left for this company that it is not there to provide the service but trick you… Read Full Review

Robert1922's Response to hawkat's Review

Written on: 02/03/2016

I really wish I had looked at the reviews for this horrible company feeling ripped off

Reply to this comment
Report this review Read 1 Comment
★★★★★

“V5 document details”

Written on: 02/10/2015 by AlexaHurley24 (1 review written)

Entered details on the web site directly from the V5 document. Response from them, the information is wrong(!). Refused to insure. Time constrained I insured my vehicle with another company..no problem with them at all - and cheaper!. Sureterm / Lancaster declared I owed them the full subs and sent me several 'you us money or we send in the bailiffs' type letters, followed by a solicitors letter. I did not sign a contract with them and they did not provide the requested service. NO… Read Full Review

Report this review
★☆☆☆☆

“No contact”

Written on: 31/07/2015 by GregoryBrady459 (1 review written)

I purchased through comparethemarkeet. Paid and all was good. A week later I got a letter that said they wanted more info. I sent it by return post. A few weeks later they sent a letter saying they wanted the same info and would cancel my insurance if not sent. By this time I was overseas travelling and had no phone so started emailing them. No response to anything off their website until I contacted comparethemarket. Then I got email contact. Still asking for more info. I sent some of it but a… Read Full Review

Report this review
★☆☆☆☆

“cancellation fees and no refund so far!!!”

Written on: 26/11/2014 by Rankinop115 (1 review written)

Cheap insurance quote,took out the policy but received cancellation letter two days later stating details given were incorrect but they wanted to charge me for another 7 days insurance so I cancelled the policy straight away and was given a refund amount minus Sureterm fees and minus Lancaster fees (same company two charges)and was told the refund would be dealt with on receipt of certificate return.I returned via recorded delivery the next day but still no refund yet after 19 days,even though… Read Full Review

Report this review
★☆☆☆☆

“COMPLETE WASTE OF MONEY!!! STAY AWAY FROM THIS COMPANY!!!”

Written on: 19/11/2014 by Casek460 (1 review written)

I STARTED MY POLICY WITH SURETERM DIRECT (LANCASTER INSURANCE) VIA SABRE, I KNOW IT ALREADY GIVES YOU WORRIES, THE TRUTH IS IT WAS MY MISTAKE, I RUSHED INTO THINGS. ANYWAY CUT LONG STORY SHORT, THEY QUOTED ME UNREAL PRICE, YES, THREE (3) TIMES MORE THAN WHAT DIRECTLINE CHARGED ME, FOR ABSOLUTELY SAME THING. ANYWAY I MANAGED TO CANCEL IT, BUT COST ME FORTUNE - 320POUNDS FOR 29DAYS OF INSURANCE OF 51REG 1.4 CAR. PLEASE STAY AWAY OF THESE MENTIONED COMPANIES!!!… Read Full Review

Report this review
★★★★☆

“Bad Press - Old news!”

Written on: 15/11/2014 by iuGallegos287 (1 review written)

I've read and heard an awful lot of bad press/reviews about Sureterm Direct in the past and to some extent I would have agreed. A few years ago (maybe 2010?) I insured my Defender through Sureterm for what I thought was a great price! As the policy went on I got a lot of hassle from Sureterm, threats to cancel for silly things and terrible customer service. Safe to say, I didn't renew. A couple of weeks ago I was looking to insure by 4x4 again and Sureterm popped up on google - I had a look at… Read Full Review

Report this review
★☆☆☆☆

“I purchased this on compare the market. I insured my ...”

Written on: 27/08/2014 by Travis305 (1 review written)

I purchased this on compare the market. I insured my 4x4 , now i want to do a mid term change to put a new car on it, not a 4x4 and was told I can't as it can only be like for like meaning another 4x4 , but no where on my paper work does it state this is a 4x4 only policy So I just feel as I was mis-sold the policy, my advice do not use these clowns… Read Full Review

Report this review
★☆☆☆☆

“Stop!! Awful company ”

Written on: 15/08/2014 by Whittaker313 (1 review written)

I got my insurance last year in 2013 with sure term, was really happy with the quote as they was the cheapest, I paid in full costing me £754 for the year, aweek after I got a letter saying my insurance will be cancelled if I don't send a copy of my log book, on the letter it says final notice even though it was the first letter they sent, they attract people with cheap quotes but can't really keep up with the insurance as they try find any excuse to cancel, any way my car was stolen i got… Read Full Review

Report this review
★☆☆☆☆

“Customer service / general policies”

Written on: 19/07/2014 by Watsoneq318 (1 review written)

Car insurance policy was cancelled within 3 hours due to vehicle from Dealership being the wrong one and not identified until pick up. Called the call centre which cancelled the policy immediately, however my account was still debited. Contacted them again and was informed that I would be required to post the policy certificate back to them prior to a refund being issued. This was not not communicated during the cancellation of the policy. 1. How does this policy make any sense whatsoever? It… Read Full Review

Report this review
★☆☆☆☆

“Do not use this company”

Written on: 23/02/2014 by Lingosl (1 review written)

I have been a customer for many years with no issues until last year, after transfering my insurance to a new vehicle with sure term I was contacted and advised that I would have to cancell this policy and restart a new one, so I reluctantly I cancelled my DD for the original policy and agreed to take out the new policy, 10 months !!! Later I received a letter stating that my policy was being cancelled for non payment , the DD was not setup for the policy change!! It took them 10 months of non… Read Full Review

Report this review
★☆☆☆☆

“terrible service on renewal”

Written on: 01/02/2014

I was insured with these imbeciles for a year as they were cheap, for a reason. The time came for renewal so i have been waiting for the letter to say you have so many days to respond otherwise it will automatically renew,it never came so i never thought about it until i opened a letter the other day with my new insurance details! I rang them up to explain i hadn't received the initial letter saying my policy was due for renewal etc but they assured me i had as it said so on their computer… Read Full Review

Report this review
★☆☆☆☆

“Bunch of Jokers NEVER EVER USE THIS COMPANY”

Written on: 29/11/2013 by hotguy21 (1 review written)

Has just cost me over £18 in phone bills to try and claim back a £10 overcharge and the clock is still ticking as I am still on hold call length at over 42 minutes already and counting needless to say I will be pursuing the jokers for every penny, and also my time and expenses DO NOT USE THESE JOKERS UNDER ANY CIRCUMSTANCES Apparently i am now waiting for a call back from the people that deal with complaints as they dont have a complaints department that you can actually access… Read Full Review

Wisenheimer's Response to hotguy21's Review

Written on: 13/01/2014

I agree. They doubled the price my insurance within 6 months and although I have spent a lot of money on calls trying to find an explanation NO ONE would admit it was a mistake. The customer service is incredibly slow and at some point they actually advised me to cancel my direct debit, as in their vision this was the only solution. A week later I received a letter notifying me that my insurance is about to be cancel due to non-payment. A complete joke! I wouldn`t even recommend this to the people I dislike! Total mess and nerve wrecking...

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“jokers please avoid”

Written on: 02/10/2013 by martbar (1 review written)

I cant believe the bad service I received from this company. I insured my motor home with them last June and thought everything was ok. In March this year they informed me that they hadnt taken the direct debit from my account since the policy started and that there is an outstanding amount on the account. Obviously I then checked with my bank to see if this is true (i shouldve noticed sooner) but no payment had been taken but I was concerned that the vehicle had not been insured so i… Read Full Review

Report this review
★☆☆☆☆

“Astoundingly bad!”

Written on: 14/09/2013

Generally poor customer service, with a HORROR STORY to boot! I have had insurance with Sureterm Direct for almost a year now and am still regretting the day I ever called them. I have four policies at the moment but vow never to do business with them again, no matter how good a deal they might appear to offer. As with many insurance companies they don't employ enough staff and keep you on hold for an eternity waiting for someone to answer the phone. This is par for the course nowadays… Read Full Review

Report this review
overview