Sureterm Direct Car Insurance Reviews
Latest Reviews
★☆☆☆☆
“£30 plus to change address!”
Written on: 11/05/2013
Money for nothing! No manager or supervisor to talk to if you want to dispute the matter! (read more)
★☆☆☆☆
“never again”
Written on: 08/05/2013 by baileyboy40 (1 review written)
I have insured my 4x4 with these people for over 3 years. Got 3 weeks left on the policy and brought a car, sureterm won't insure it, to cancel a fully paid up policy with 3 weeks left to run they are demanding £50. Have 2 asked for a manager to ring me back, still waiting, staff are great when taking out a policy but stroppy when you want to cancel and go some where as, this sort of service is shocking, will never use them again (read more)
★☆☆☆☆
“Rip off”
Written on: 27/03/2013 by Janineking (1 review written)
Just sold my 4x4 and bought a car sureterm want over double what everyone else wants to insure my new car. I decided to cancel my old car policy to be told the they want £91 cancelation fee. I have already paid 8 months of my 12 month policy that is only going to run 8 months. They have said I still have to pay for the full year policy. I have been insured through sureterm for the past near 5 years. That's what you call customer service. I am reporting this company to watchdog. Watch this... (read more)
★☆☆☆☆
“STEER CLEAR AT ALL COSTS OF SURETERM DIRECT LIMITED”
Written on: 24/03/2013 by gadgetwizard (1 review written)
I have experienced a lot of problems with Sureterm Direct Limited. I have in total 30 years no claims bonus. All recorded. I had insured a 4x4 with Sureterm earlier this year. I gave them all the details and confirmation of no claim bonus. However they sent me a Notice of Cancellation because they did not receive any details of a 'Gap' in my previous policies? I never had had a gap in insurance and details of this were sent by recorded delivery to them. they did not reply to my emails or to... (read more)
★☆☆☆☆
“Please do not use sureterm”
Written on: 18/03/2013
I used to have my 4x4 insured with them don't be fooled By the cheap cover because they get the money Out of you in other ways my wife is diabetic Witch we told them at time off quote but after the 14 day Cooling of period they informed us that we had To pay another nearly £50 and then when we moved house Another £50 and when I sold my 4x4 I looked at my Policy and lo and behold the charge is £50 so I rang to cancel And to my amazement they wanted £90 pound and considering I only had... (read more)
★☆☆☆☆
“100% Dire”
Written on: 28/02/2013 by captaincurry (1 review written)
I bought 2 policies with sureterm, one vehicle i sold 10 months into the 12 month policy, I let them know.... Big mistake! They said as i had sold it, i had to cancel the policy and that the charge for this would be £30!! the premium which was fully paid was only £110! My second policy which is due to renew in May i will not renew, as they have just told me that they have forgot to take my payments since i took it out... I emailed and said how much, i will pay straight away. No response.... (read more)
Suretermdirect's Response to captaincurry's Review
Written on: 04/03/2013
Hi, we are sorry to hear you have not been happy with your experience and that there has been an miscalculation with your payments. If you would like to discuss this further please contact our customer services team on 0800 999 2300.
Reply to this comment
★☆☆☆☆
“Bunch of village idiots and liars”
Written on: 29/01/2013
Last year having taken out the car insurance through go compare i was told i was covered after ringing and speaking to one of the employees at sureterm direct. a day later i was stopped by the police while driving and told i was uninsured and my car could be siezed at the side of the road i finally managed to convince the police officer myself that i had taken the isurance out and he agreed to allow me to produce my documents at the police station within 24hrs. when i checked the MID... (read more)
Suretermdirect's Comment
Written on: 05/02/2013
We are disappointed to hear you have not had a good experience with us, please contact our customer services team on 0800 999 2300 and we can look into this for you.
Reply to this comment
★★☆☆☆
“Not worth the hassle”
Written on: 23/01/2013 by ENRAGEDCITIZEN (1 review written)
This company are a joke, i insured with them 2 months ago and still have no certificate even though i have phoned them several times and i get the same reply, "we will post it today" so i have a car now for 3 months that i cant drive as i have no evidence that i am insured. Getting caught with no insurance these days is 6 points a hefty fine and they sieze your car, if they wont even send a certificate then i doubt they would settle a claim. If you read this and still go ahead, then dont say... (read more)
★★★★★
“Friendly and cheap”
Written on: 03/01/2013 by clw204 (1 review written)
Just renewed for my second year and the price was fantastic compared to others, saved several hundred pounds. Had a write off claim last year and that also was dealt with very well. (read more)
★☆☆☆☆
“Avoid at all costs!!”
Written on: 07/12/2012
Renewed with them for s second year and they took off being able to drive to work!! 4 months later they then said I hadn't delcared the milage. Phoned to cancel 5 months into policy and they won't refund a Penny. I'm so glad I have not insured my new car with them. Sureterm Direct DO NOT inspire any convidence at all that your vehicle is fully protected with them. I've now insured my car with someone else (big name insurance) cheaper and with more cover than they offered. (read more)
See next 10 reviews
Showing 1 - 10 of 219 Reviews
★★★★★
“LOVELY CUSTOMER SERVICE”
Written on: 30/11/2012 by lillyblue (1 review written)
'NICKY' a lovely customer service lady was so nice to talk too , she was very professional in her job !So i would like to 'compliment' her + its such a pleasure to have someone who actually listens +speaks so nice to you!She emailed my certificate, because i hadnt received my policy documents for over 12days ! so thank you Nicky. (read more)
★☆☆☆☆
“Not enthusiasts or experts. Not what they pretend to be.”
Written on: 27/10/2012 by badshelley
After making a claim I have discovered that Sureterm have no knowledge or commitment to the classic car market. I have had a nightmare making a claim during which time one employee admitted that they are just a subsidiary and that there is no specialist knowledge which means that you are on your own making a claim - then they hammer up your premium having promised it would not make a difference. I have not earned a no claim bonus as it was a "Classic Car Policy". I was told that this meant... (read more)
★☆☆☆☆
“Terrible company”
Written on: 03/10/2012
Once my policy was coming to an end, I looked around and found it cheaper elsewhere, have now taken that policy out, but my current insurers are STILL waiting for Sureterm you release NCD information after a month!! Everytime you try to phone Sureterm to chase them up, you spend at least 10 minutes on hold waiting for an agent, then another 10 minutes on hold while the agent speaks to their boss about it. I don't understand how a company with such terrible customer services can still... (read more)
★★★☆☆
“Beware of cancellation charges”
Written on: 21/09/2012
We sold our 4x4 but they could not insure our new car so when we cancelled the policy they charged. A £50 fee which was theirs and not the insurance. Very average customer services and charges for absolutely everything . I would not recommend or use them again as they are driven first by money and then a very distant second on customer servce (read more)
★☆☆☆☆
“ BIG TIME SHI....”
Written on: 22/08/2012 by lenmiller
Nothing but agro 4 the last 4 years. Got an import navara ,no one else will insure it Given half the chance i would willinglea pay the extra and move to another company A>S>A>P After sales service ..... Dont even go there (read more)
★☆☆☆☆
“TERRIBLE IS NOT THE WORD!!!!”
Written on: 09/08/2012
fine at taking your money and ever so nice when you take out the policy but after forget it!! if you ever have to call them it takes approx 10 minutes to get through, i have bought a new car now (non 4x4) and they cannot give me a competitive price for insurance or transfer the policy over, but if you go on one of the many websites to compare insurance they come up offering a price!! so they wanted me to cancel my policy at a cost of £80.00 and then take out a new one THIS IS A JOKE, i took... (read more)
★☆☆☆☆
“Worst Customer Service EVER!!!!!!!”
Written on: 04/08/2012 by ZetaHobbit
All fine and dandy if your taking out a policy with them but anything after that forget it. Customer service is non existent, never answers phone, never returns emails, and does not give you your proof of NCB when you leave. (read more)
★☆☆☆☆
“Insurance might be cheap but.....”
Written on: 02/08/2012 by APark
Sureterms insurnace might be cheap, but if you want to cancel early it will cost you! I have just cancelled my insurance with sureterm due to seeling my car and the cost of cancellation comes out at £7 less than the full term price! Robbery! Bet this review doesn't make their website! (read more)
★★★★★
“Cheap insurance”
Written on: 21/07/2012 by Debula
I'm on my second year they are the. Cheapest insurance yes u need to prove ur no clai S at first but omg £194 instead ov £450 £520 from go compare or any of the other rip off insurance co Panties it takes 10 mins tools on the phone sorted SURETERM DIRECT THE BEST (read more)
★★★★☆
“So far...so good!”
Written on: 19/07/2012
By far the cheapest quote for my Suzuki Jimny, only £177.00 fully comprehensive. I did it all on-line but found the acceptance criteria a bit pernickety, for instance, I had to get a letter from my previous insurer to prove my NCB even though that information is on the industry database. They then threatened to cancel my cover because I hadn't given them information that they hadn't asked for! But, eventually the documents arrived through the post. I'm now waiting to see by how much my... (read more)
See next 10 reviews
Showing 11 - 20 of 219 Reviews
★☆☆☆☆
“Unbelievably appalling company”
Written on: 17/07/2012
Cancelled insurance policy that was paid up in full but with 5 months to run. They wanted £20 more out of me for the privilege even though they had effectively reduced the insurance term by 5 months! The advisor that dealt with me was very aggressive on the phone and the supervisor was completely useless to the point of not even being unable to understand my frustration. Would not recommend this company to anyone, they throw common sense to the waste-side and employ a myriad of hidden... (read more)
★☆☆☆☆
“Not professional ”
Written on: 05/07/2012 by Jpimpao (1 review written)
I had insured my car for 1 year, no claims, renewal letter requiring a lot more money and I was not interested as I found it cheaper. Asked for prove of no claims bonus, 3 weeks have passed and nothing on my letterbox, sent several emails and no answer, no good, makes me wonder why. (read more)
★☆☆☆☆
“Don't touch with a barge pole let alone your vehicle!!!”
Written on: 30/06/2012
The worst ever company to deal with..Full STOP! (read more)
★★★★★
“EXCELLENT SERVICE ....”
Written on: 20/06/2012 by jamesdean55
NO FAULTS AT ALL ..... ALL STAFF HELPFUL AND OUTSTANDING (read more)
★☆☆☆☆
“Still waiting for a claim to be settled after 11...”
Written on: 15/06/2012 by redders123 (1 review written)
Quick to quote and take your money - service terrible. A young lady ran into our motorhome on a roundabout in Bradford - she was on the phone and speeding, all her fault. Sureterm passed our case to a firm of solicitors - Carpenters- who are also useless.They never ring to give updates and do not seem at all bothered about the outcome. They say its just our word against theirs.My husband and I both gave statements, which clearly indicate the blame. The girl gave statement completely... (read more)
★☆☆☆☆
“Terrible”
Written on: 08/06/2012
I never write reviews on companies, but often check the reviews on companies I intend to use, I did see several poor reviews on the company but as the price was cheap still went ahead. That was in October 2011, I have contacted them to change over my insurance as I am purchasing a new vehicle on Monday. They are unable to to insure me on my new vehicle due to it not being a 4x4. I therefore asked them to cancel the insurance and I would have to look else where. Then after being put on... (read more)
★☆☆☆☆
“poor coms, heavy cancellation charges, long hold times...”
Written on: 06/06/2012
I was originally attracted to Sureterm due to their low classic insurance premiums. When my renewal was due I had the car advertised for sale and as a result did not want to renew and face cancellation charges etc. I was then cold called by Sureterm trying to get me to renew my policy, I explained my situation and the Advisor explained to me that the cancellation fee was only £30 and due to the new government laws it is illegal to have a valid tax disc on a car without insurance, I agreed... (read more)
★★☆☆☆
“Insurance documents not received”
Written on: 01/06/2012
I contacted Sureterm by email twice to inform them of a change of vehicle and did not get a response. I phoned on 31 May and was on hold over 10 minutes so gave up, I honed again and was answered after 12 minutes, it then took over 20minutes to sort out the change. I made it clear that I needed the cover note by email to allow me to tax the car today, 1 June. I was promised that it would be sent by email. I phoned again on the afternoon of 1 June to ask why I had still not received the... (read more)
★★★★★
“what saveings”
Written on: 23/05/2012
my friend and i saved over £380 pounds between us today by luck we found you on the net and was so impresed with the quote we had to ring you and confirm the quote was correct found a helpfull service and very promt in completing full payment recived all paper work in 24hrs will recomend to all our friends with 4x4 thankyou mike and barry cornwall (read more)
Janineking's Comment
Written on: 27/03/2013
Just wait until you want to cancel the policy. I have called them as have sold my 4x4 and bought a car which they are charging £600 for insurance when all other quotes with everyone else has come out below £300. To cancel my insurance after paying 8 monthly instalments and only having 4 months of the policy left they want £91 basically the advisor said the whole policy charge. I have insured through them for nearly 5 years will never use them again and will make sure everyone knows who they are dealing with. Will also be reporting them to watchdog.
Reply to this comment
★☆☆☆☆
“Very dissappointed”
Written on: 23/05/2012
Been insured with sureterm for two years, on a 1983 series 3 1.25 petrol land rover, zero accidents during the policy term, first year was £270 under classic car insurance, second year, £230. This year, £593. When i rang them up and asked why, they said that my car no longer fit the requirements to qualify for classic car coverage and was now being quoted under standard car insurance. I do less than 2000 miles a year in this, it's 28 years old, unmodified, and barely worth £800 at... (read more)
Guest's Comment
Written on: 23/05/2012
I agree with you, I have had two cars insured with them for two you totalling £550 per year for both cars and called the other day to chane my address and I was informed by them that the current provider (Enterprise) would not insure me at my new address 2 miles down the road. But they had new provider tat would insure me for £1200 per car.
Useless company with now customer service skills what do ever.
Reply to this comment
See next 10 reviews
Showing 21 - 30 of 219 Reviews
★☆☆☆☆
“Would I recommend this ! definately not but I would...”
Written on: 18/05/2012
First of all I find it an absolute mystery as to why any one would score this more than a 1, I find this very, very suspicious? If there was a possibility of giving this a minus score I would. Reasons being - Almost impossible to contact, no response from emails and very difficult to get money from if you need a refund. Ridiculous charges and hidden rules. Deliberately obstructive if you need proof of no claims or wish to cancle policy. I wonder if they would wait over 2 weeks for me to pay... (read more)
★☆☆☆☆
“third year with sureterm”
Written on: 09/05/2012 by TheBushey
1. Very expensive renewal (3x) 2. No MID record! Can be stop by police! 3. No answer via telephone and post. 4. Is is still running business? (read more)
★☆☆☆☆
“the worst for customer service”
Written on: 14/04/2012
They may be one of the cheapest ,but try getting in touch with them. They have told me that they have not got my forms cancelled my policy twice wont return monies so i have i vehicle i carnt afford to cover with another company because sureterm dont answer the phones keep you on hold for 45mins plus before i hung up. I have tried everyday for over a week to get in touch (read more)
★☆☆☆☆
“An utter Shambles”
Written on: 13/04/2012 by suretermhater (1 review written)
I bought and paid for insurance for my car via Shure Term's on line ordering system and having taken my money I heard nothing. They would not respond to my emails. I couldn't get through on the phone (because of 'unusual call volumes') despite hanging on for 20 minutes. Now I'll have to try and get my money back and insure with someone else. NEVER AGAIN! (read more)
★☆☆☆☆
“Renewal 3.2 times the previous year's premium”
Written on: 06/04/2012
I insured my knock about Jeep Cherokee (Value £600) with this firm last year for a very reasonable £202 TPFT... I do less than 2000 miles a year in this car. The year was uneventful and I didn't make a claim. I had the renewal quote through for a whopping £646. I rang them up to confirm... yes indeed it was 3.2 times last years quote.. No cheaper quote... end of story. Might i suggest that you all avoid this firm... (read more)
★☆☆☆☆
“absolute dogsh@t ”
Written on: 03/04/2012 by bigcahooner
only use if you have endless hours to spend on hold (read more)
★☆☆☆☆
“Cowboys”
Written on: 12/03/2012
I have no dealings with the insurance company - only taken because really really cheap policy but you get what you pay for - until it came time to cancel after selling the car WOW talk about being held to ransom. 2 weeks it took to get my no claims as 'outstanding payments' i only paid £24 a month but the 'charges' (they made up) came to almost £70. 'You will not get your no claims until we get our payment'. Horrible attitudes on customer service will not be using in the future. (read more)
★☆☆☆☆
“cheap but wait until you try to make a claim”
Written on: 21/02/2012
this shoddy insurance company claimed from the other drivers insurance who admitted full responsibility yet they never fixed my car, I had to get it repaired myself at my own expense. A cheap but worthless insurance company! (read more)
★☆☆☆☆
“**CON-MEN ON-LINE NIGHTMARE TOOK MY MONEY RUINED XMAS**”
Written on: 16/12/2011
ONLINE QUOTE WAS COMPLETELY WRONG WHANTED TWICE THE AMOUNT AFTER TAKING DEPOSIT VIA WEB. CANCELLED STRAIGHT AWAY THEY SAID THEY CANCELLED THE VISA TRANSACTION BUT THEN PROCEEDED TO TAKE THE MONEY OUT OF MY ACCOUNT WHICH LEFT ME OVER MY AGREED OVERDRAFT LIMIT SO GOT (CHARGED) DIDN'T HAVE ENOUGH MONEY TO BY MY WIFE'S XMAS PRESSI AND WOULDNT CREDIT ME MY MONEY BACK UNTIL THEY RECEIVED ALL THE DOCUMENTS BACK! BUNCH OF F***ING B***ARDS. WELL OUT OF POCKET!!!!!! (read more)
★☆☆☆☆
“CONMEN / THEIVES/ROBBING TW@TS”
Written on: 02/12/2011 by smokie6 (2 reviews written)
STAY WELL AWAY FROM THESE CROOKS. THEY WILL STEAL THE SNOT OFF THE END OF YOUR NOSE, AND BELIEVE ME BY THE TIME THEY'HAVE STUFFED YOU AND ROBBED YOU OF A COUPLE OF HUNDREDS OF POUNDS, YOU WILL HAVE A VERY SNOTTY NOSE.TOTAL TW@TS AND W@NKERS> (read more)
See next 10 reviews
Showing 31 - 40 of 219 Reviews
★☆☆☆☆
“Beware”
Written on: 29/11/2011
Beware if you need to cancel your insurance. Through no fault of our own we had to cancel our policy. Was quite happy to pay the £30.00 cancellation fee as per terms and conditions. We were amazed when we recieved a bill from them for 119.00 which was only £5.00 short of the whole year policy taking into account what we had paid. Customer sevices were useless, with an attitude of thats what it is so tough. Did speak to a customer service manager who was a bit more helpfull, and... (read more)
★★★★★
★★★★★
“Cheapest company for 4 x 4's”
Written on: 25/11/2011 by dawnie286 (2 reviews written)
Great company for insuring your 4 x 4 with, cheapest around by far, nice staff, but to much paper work sent. (read more)
★☆☆☆☆
“conned on rebate”
Written on: 13/10/2011
tried to cancel after four months cover was told no rebate!75 percent premium deducted by underwriters plus 30 pounds fee for cancellation and best of all net rebate 9.47 pounds but sorry you cant have it as company policy says no payments of less than 10 pounds given!!!!!what robbers and cowboys will report to oft and bbc watchdog (read more)
★★★★★
“EXCELLENT Customer Service ”
Written on: 13/09/2011 by artl
After issues with extracting proof of NCD from aviva [who would rate as a zero on my score pad] Sureterm fixed the situation COMPLETELY for me. I have dealt with a few members of your team and all were very good. I would how ever single out Rebbeca Barrable. Her service, patience and business like approach gave me full confidence that all would be sorted out and it was. 10 out of 10. Very satisfied with your overall service [and price – which was better than competitive] and... (read more)
★★★★★
“Value for money”
Written on: 07/09/2011
Dan Smith was very down to earth and explained every thing to me. He tried as much as possible to give me the best and cheapest quotation (read more)
★★★★★
“calling customer services”
Written on: 01/09/2011 by alltheroadrunning (1 review written)
phoned up to change my jeep to a landy, had to do as and when needed, ie at the garage i bought my land rover from, spoke to Rebecca Barrable, what a pleasure she sure knows her stuff, she had me swopped over in no time and sent a copy of the amendment to my email address as asked, (anpr) and the police, and the ask md taking a while to be up dated, so very chuffed, £30 for the service is a little poor but all do it now a days, 10/10 sureterm direct. (read more)
★☆☆☆☆
“DO NOT USE SURETERM DIRECT”
Written on: 30/08/2011
We renewed with them on the phone and went on holiday for a few weeks. Whilst away we were sent a recorded delivery letter that we had to sign and return to them to continue with the policy. We got back, picked up the letter from the post office a few days after returning and read our policy had been cancelled that day because we had not returned this letter!!! We have been charged a considerable amount and having discussed with the company there is no customer service, just a PAY US... (read more)
★☆☆☆☆
“Con”
Written on: 18/07/2011
Do not insure with these people. Took out cover on a Jeep cherokee but had to cancel after 1 week due to problems with the car which was returned to dealer. Paid insurance in full. but They sent me a bill for £180 cancellation. Reported them to the OFT and they quickly backed down. Please do not insure with these cowboys as I bet if your in an accident they will run a mile and not payout! (read more)
★☆☆☆☆
“100 percent poor service”
Written on: 14/07/2011 by sweeney2255
I recently took out a policy with Sureterm, I accidently forgot to fill out the reverse of the form, so they sent it back and said please complete. Fair enough, they then wacked on £40 charge as they said it was an adjustment, this is 35% of the yearly premium, I explainde, but they said sorry thats the charge, I asked to be called back and after 4 days and several emails, still heard nothing. Oh but i can cancel if I wish for £30 plus another fee. Proper sham and never answer phones. (read more)
See next 10 reviews
Showing 41 - 50 of 219 Reviews
overview
MoneySupermarket
Top 5 Car Insurance
To calculate the top 5's we take the following factors into account:
Top 5 Car Insurance
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Hastings Direct Car Insurance - Post Feb 2009
4610 reviews read latest review -
2. One Call Car Insurance - www.onecalldirect.co.uk
3856 reviews read latest review -
3. Confused.com - www.confused.com
958 reviews read latest review -
4. 2Gether Car Insurance www.2getherinsurance.com
691 reviews read latest review -
5. BeWiser www.bewiser.co.uk
474 reviews read latest review
Useful Info
-
Frequently Asked Questions
Hot Stuff in
Latest Reviews in Car Insurance
-
BeWiser www.bewiser.co.uk
"Great service" Read More
-
Barry Grainger Insurance www.barrygraingerinsurance.co.uk
"Thieves and liars" Read More
-
Hastings Direct Car Insurance - Post Feb 2009
"IOREeuyXrkH" Read More
-
Tesco Car Insurance wwww.tescobank.com
"Excellent Service (so far)" Read More
-
eCar Insurance www.ecarinsurance.co.uk
"VERY EFFICIENT PROCESS" Read More
Latest items in Car Insurance
Suretermdirect's Response to Janineking's Review
Written on: 02/04/2013
We are sorry to hear that you have not enjoyed your experience with Lancaster Insurance, we would like to look into your case with you. If you could call our customer services team on 01480 48 48 06, our offices are open 09.00am – 17.30pm Mon to Fri, and 09.00am to 1.00pm Sat.