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Picture courtesy of Lancaster Insurance Services Ltd.
| Customer Service | 0.5/10   |
|---|---|
| Value for Money | 2.5/10 |
| Reviewer Rating | 1.5/10 |
| Overall Rating | 4.3/10 |
Lancaster Insurance Services are one of the UK's leading specialists in providing classic car insurance. If you have used Lancaster Insurance then why not post a review and share your thoughts with other users?
Full review by
whitem3
on 10th Apr 2008
User Rating : 0
Respect :
0
Good Points: They were cheap!
Bad Points: I found out I was not insured!!
General comments: Took out a policy with Lancaster Insurance www.lancasterinsurance.co.uk, no claims, no hassle.
Come renewal time i forgot to renew (car garaged not bothered about it lapsing), took out a new quote over the phone, it went up from £150 to £2300 !!!
They then informed me that i had not previously declared that my car was an import - i did, i have screen shots of confused.com to prove this.
Basically if I had crashed last year I would not have been covered.
BE VERY WARY!!
Also I felt I received bad customer service, promised ring back that day took 4 days. Advisor was rude, talked over me did not listen to what I told her.
whitem3's review and ratings | 128 words
Review by
bigmund
on 4th Aug 2007
User Rating : 3
Respect :
0
A Review of Lancaster Insurance www.lancasterinsurance.co.uk
They are an administrative nightmare! Initially they recommended the wrong insurance company who turned out not to be applicable for my car (admitted by them as their mistake) - then they bombarded me with threatening letters which were factually incorrect. Then they withheld some of my premium refund, despite agreeing this was not supposed to happen, since it was 100% their mistake.
bigmund's full review | 73 words
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