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| Value for Money | 5/10  |
|---|---|
| Overall rating | 2.7/10 |
Full review by
Guest.
on 31st May 2008
User Rating : 2
Respect :
0
Good Points: Kitchen Fitters very good. Excellent Standard of Workmanship,and very helpful in attempting to alleviate Customers Services Shortfalls. They had to leave our kitchen half finished until oft promised parts materialised.
Bad Points: Taking payment (in full) before finishing everything.
General comments: Dealing with MFI in our experience was certainly not one of our
wisest decisions. We are certainly unable to recommend them as a company of either reliability or integrity from our experience. Good fitting, very poor customer service.
Guest.'s review and ratings | 76 words
Review by
mealyn
on 17th May 2008
User Rating : 1
Respect :
0
After purchasing a kitchen from MFI Kitchens last summer the fitter pointed out several faults/damage with encouraging words that these items have been re -ordered. Ha, after waiting 6 weeks one item arrived which was also badly faulted. After numerous call to shop and wanting to speak to a manager which were non- existant as several had left after a short amount of time with company, it was deemed by MFI that the said faulty items was all down to wear and tear. MFI have said this as this par ...
mealyn's full review | 211 words
Review by
jawn
on 14th Apr 2008
User Rating : 0
Respect :
0
I am hoping I will eventually be happy with my kitchen but I will never use MFI again and certainly NEVER recommend them to anyone. We have been over a week without a fridge/freezer, sink and work surfaces apart from cupboards with no doors etc. Customer service is very poor. They blame other departments etc.
jawn's full review | 116 words
Review by
Guest.
on 19th Mar 2008
User Rating : 3
Respect :
+1
The adage 'buy cheap, buy twice' is still on my mind and seems appropriate to the MFI Kitchen we got. I advice you not to take MFI's expensive 'extended warranty' out since the sale of substandard equipment is covered by law. Instead my advice is to buy using Visa to extract Consumer Credit Act rights. Meanwhile, MFI are hoping that I will install a proposed replacement myself since 'it will cost more to fit it than the item' - but that is hardly the issue here!
Guest.'s full review | 145 words | 1 comment added.
Review by
Guest.
on 16th Dec 2007
User Rating : 5
Respect :
0
The downside is, i bought the kitchen from MFI in August and it was delivered in October. Not all the components arrived. It is now the 14th December and after numerous phone calls and a lot of frustration, my husband is still fitting it as we have just received the rest of the fittings.That goodness we didnt have to wait for builder to install it. The MFI helpline wasn't the most helpful. In the past we have always found MFI brilliant. I am a bit weary however about buying from them again.
...
Guest.'s full review | 102 words
Review by
martka
on 20th Oct 2007
User Rating : 5
Respect :
0
Not all the cupboards and kitchen elements were sent at the same time. Very poor workmanship provided by MFI fitters. To be able to speak with Customer Service you have to wait on average 30 minutes on the phone. If you have your own fitters MFI kitchens are recommended.
martka's full review | 61 words
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